Hey guys,
I just got my OPO today and have been loving every bit of it, but it seems that my SMS isn't working correctly. I checked the APN settings multiple times and even tried some of the preset ones with no luck. My issue is that I can both receive SMS messages as well as send and receive MMS messages, but when it comes to sending an SMS, I get a "Message note sent. Touch to retry" message. I've tried both the default app AND Google Hangouts with no luck from either. It's not a huge issue because I use mostly group chats and my gf can use hangouts, but it's still incredibly frustrating. Do you guys have any hints or tricks I should try out? I seriously love this device, but I am going crazy over the SMS issue.
I'm running the stock CM11S rooted with TWRP 64GB model on AT&T. Mobile data, LTE, everything else works. Just not actually sending SMS. I thank you for the responses ahead of time.
Hey @Bliznade.. .i see you posted about this sms issue. I am also having exact same issue now with my oneplus. Did you manage to find a solution of your issue? If yes, then can you share it with me? It is driving me crazy.
OR if anyone else can help me here?
Guys, basically you have to get the apn that is used by AT&T. Idk if you already have that apn, but the preset ones are made for the T-Mobile bands not really AT&T as I know it.
Parvinder25 said:
Hey @Bliznade.. .i see you posted about this sms issue. I am also having exact same issue now with my oneplus. Did you manage to find a solution of your issue? If yes, then can you share it with me? It is driving me crazy.
OR if anyone else can help me here?
Click to expand...
Click to collapse
Yes, I was! It was actually Google Voice setting itself up wrong or something and after I factory reset my SMS/MMS was working fine. I turned off Google's auto-app-restore and installed only the apps I needed and one at a time, trying SMS inbetween, since I knew it HAD to be an app if it worked after a factory reset but didn't after setting up my phone. I'd say if you have Google Voice to uninstall it completely. Some setting in there messed up my phone. If you don't have Voice installed, honestly the best thing to do is factory reset and makes sure SMS is working, then install each app one at a time. I know it sounds like a lot but that's what worked for me.
If that doesn't work, this is what OnePlus's customer service had to say. It was seriously a lot of back and forth, and they were incredibly helpful, even if it didn't fix my issue, it might fix yours, so I'll post out conversation below:
Email with R (OnePlus) said:
Jacob K
Jul 20 09:34
I got my device today, the 64GB sandstone black, and put in my AT&T sim card. The phone worked as usual-or so I thought. My data works. 4g LTE on the wireless network, group MMS works, and I even receive SMS fine. But I'm not able to send out any SMS for some reason. I get left with a "Message not sent" notification. I tried this first with the stock app then tried Hangouts and neither worked. I checked my APN and everything seems to be correct. I'm just at a loss, as it's odd that I can receive both SMS and MMS and even send MMS but I can't send out SMS. Is there something I can do to resolve this?
R (OnePlus)
Jul 22 13:27
Hi Jacob,
Let's try a few things to help you solve your SMS problem.
First, turn off your OnePlus One, carefully remove the SIM tray, and then power on your OnePlus One. Let it finish booting up. Obviously it will say there is no SIM inserted, cause there isn't!
Next, turn off your OnePlus One again. Carefully put the SIM tray/card back in the same way you took it out and power on again. Give your phone a few minutes to register on the network and get settled. Now, try to send an SMS, see if it works.
If we are back to square one, I'm going to have to gather a bit more info. As you probably already know, this problem is typically APN related. Are you using the PTA APN on At&t?
Would you mind downloading an SMS app called Textra (free) to see if you can send an SMS using this app please? Let me know if any of this stuff works, or not. Thanks.
Jacob K
Jul 22
to OnePlus
Alright, I tried all of the steps you gave me and it didn't work, so I tried again waiting longer in between each step and no luck. I also tried Textra and upon hitting the send button got an immediate notification that the message failed. I realize this seems to be a very specific problem because I've searched all over the internet and I've come up with no solutions. I posted in multiple forums with just one reply from someone else with the same issue. But since putting the ticket in I've also tried inputting the correct AT&T SMSC in all 4 formats to no avail. Every time I press update and re-enter it goes back to the old, which is in fact one of the correct SMSC's for AT&T (the one in quotes) with a ,145 tailing it (not sure what that's for). But any information you need I'll be glad to provide, and I greatly appreciate your response. I've been living off of Facebook messages and group chats the last few days, haha.
R (OnePlus)
Jul 22 14:46
Hey Jacob,
Cool, thanks for enduring a little troubleshooting and glad you understand the language of tech. Just to remove another obvious layer of doubt, please make sure you have updated to the latest version of CM via OTA. The fact that you can receive SMS messages makes this an interesting puzzle to solve.
For our next attempt, we will try something a little more drastic before I ultimately suggest a factory reset, but lets put that on the back burner for now.
Go to settings/apps and then swipe right 2 times to reach the 'All' category
For each of these apps: Phone/Messaging Storage , Messaging , Hangouts , and com.android.smspush
Perform this process: Force stop, Clear cache, Clear data
Do a restart when you are done and fire off an SMS when you are rebooted to a stable state. Any luck?
Jacob K
Jul 22
to OnePlus
Alright, no luck with that either, so I just sucked it up and did a factory reset. I tried sending an SMS immediately after and it worked, so I thought I was good. But then after I allowed Google to install all of my old apps, I tried it again and no luck. But I did notice when Google Voice installed, CM asked me if I wanted to use Voice+ (or something along those lines) and I said yes, chose my Gmail and allowed it to access my G+ info, but after that it asked me which email to use again and wouldn't go away until I clicked out of it. Then I had to swipe the notification away, so I figured Voice might be the culprit, uninstalled and voila, working SMS.
So maybe something in the Voice settings was messing things up, or maybe the CM Voice+ thing messed it up since it worked fine on my old phone. Not sure, but I'm happy to have fixed it. Everything works great now! And even though we weren't able to fix the problem through the troubleshooting steps you provided, I realize this was a difficult and very specific and local issue.
[insert nerdy thank you note here]
Click to expand...
Click to collapse
Bliznade said:
Yes, I was! It was actually Google Voice setting itself up wrong or something and after I factory reset my SMS/MMS was working fine. I turned off Google's auto-app-restore and installed only the apps I needed and one at a time, trying SMS inbetween, since I knew it HAD to be an app if it worked after a factory reset but didn't after setting up my phone. I'd say if you have Google Voice to uninstall it completely. Some setting in there messed up my phone. If you don't have Voice installed, honestly the best thing to do is factory reset and makes sure SMS is working, then install each app one at a time. I know it sounds like a lot but that's what worked for me.
If that doesn't work, this is what OnePlus's customer service had to say. It was seriously a lot of back and forth, and they were incredibly helpful, even if it didn't fix my issue, it might fix yours, so I'll post out conversation below:
Click to expand...
Click to collapse
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk
Parvinder25 said:
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Thanks.. Didn't find that setting but uninstall works perfect.
Sent from my A0001 using XDA Free mobile app
Parvinder25 said:
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Parvinder25: Could you perhaps elaborate on exactly where these "connection settings" are located? I could not find them anywhere within the Google Voice app. I'd like to keep using GV for its visual voicemail feature, however it seems to completely disable my ability to send MMS messages (although they do send after GV is uninstalled). I've located a toggle to receive text messages either within google or through the messaging app, however the messaging app was already selected. That would be the only toggle I could locate within GV that remotely relates to messaging. Thanks in advance.
Hello Parvinder,
It was glad that you have resolved this issue, i am also facing similar issue with my One Plus One mobile - MESSAGING. I am using AT&T network. I couldn't fine Google Voice+ in the apps or settings. I can just see Google Voice but, i am not able to find which setting needs to be disabled or Uninstalled? Could you please provide exact navigation for the same would be great help for me and other users on this blog.
Appreciate your help.
Thanks,
Venki
I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
Lenster45 said:
I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
Click to expand...
Click to collapse
Hate to say, but you probably bought a stolen phone. There was an article somewhere in Q&A about getting around it but I couldn't say if it works or not, and getting support for this here is a little taboo. None of us want to be responsible for helping someone hack into a stolen device.
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Lenster45 said:
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Click to expand...
Click to collapse
use odin to restore
Google Samsung S6 reactivation lock bypass. Try calling Samsung again, maybe even Verizon if you can't get hold of the seller from EBAY.
Yeah. Seller claims he never created a Samsung Account id. (Beginning to suspect origin of phone) Samsung said they don't have service centers in my area and the one in Atlanta (closest to me) is no longer in service. Haven't tried Verizon yet but what the heck. Time to return to seller for refund.
Sprint Samsung Galaxy S6 G920P.02
Android 5.1.1
Rooted, No ROMS
I am very, VERY confused. This makes absolutely no sense to me. I believe my phone is just fried but I will find out when I take it into the sprint store tomorrow. I will most likely get a new/replacement phone but they will have no idea what caused the problem and I need to figure out how this happened so it won't happen again. I'm also very curious as I don't understand at all.
The problem: It started with me not being able to connect to the internet on ANY of my apps. No crashes or anything, just no connectivity to the internet. Calls and SMS still worked like normal. After calling sprint support they told me dial ##72786#, which then just simply broke calls and SMS. Now NOTHING works.
What caused the problem: This is where I am most confused. I was trying to setup a VPN (purevpn, to be exact) on my Xbox One. In the process of this, I was modifying my router settings on my Windows 8 PC, plugged in a 2nd router, and constantly turned the wifi off and on. I was using my phone to test if the wifi was still working. (e.g. going to google.com on firefox or launching clash of clans...literally that was it) The only thing that I can think may have messed it up was a step in settings up the VPN. On my computer, after I installed the purevpn software I located myself to "Network and Sharing Center", then clicked "Adapter Settings", then clicked on "Pure VPN", then "Sharing", then checked the box "Allow other network users to connect through this computer's internet connection", and lastly from the drop down menu, selected "Local Area Network." This allowed all devices on my network to use the VPN. Somehow this messed up my phone that hard?
See image below for clarification:
i.imgur DOT COM /cnAmC6h DOT PNG
Steps I have taken to fix this: I tried rebooting my times a million times. Then I cleared DNS cache in firefox and tried to connect. Then I tried hard rebooting my phone to flush DNS cache. Then I called sprint support, who told me dial ##72786#. After dialing this, calling and SMS DO NOT WORK. "Hands free activation" starting running after dialing that number and fails to work everytime. When I wasn't able to call the phone rep back, I used the sprint online chat support. I told the online rep what happened, and they assured me the only way to fix this was to factory reset my phone. As frustrated as I was, I did it. After the factory reboot, my phone STILL CAN'T CONNECT TO ****. Exactly how it was before the reboot, except I lost all of my stuff. I have done countless google searches and am clueless and need help.
Google will push all your stuff back to the phone after you log into your account. But you'll need the internet for that.
How did you get root?
quatzar said:
Google will push all your stuff back to the phone after you log into your account. But you'll need the internet for that.
How did you get root?
Click to expand...
Click to collapse
I really don't remember, It was months ago. I paid $30 for it though and have never had issues with it.
Just brought it into a sprint tech store and they fixed by putting in a fresh sim card, reseting the phone, cache, dns, and everything they could reset. After that did not work they flashed an updated version of my phones software on the phone, which removed the root , and fixed the issue.
I explained what I did to all of the employees in the store (I was the only one there) and they were all as clueless as me.
Does anyone know what could have possibly caused this?
Hello, I'm a normal (not expert on rooting etc) android phone user and even after googling i couldn't solve or answer my question/issue. The past phone I had was an xperia z3 compact. This phone was able to send mms automatically (even with data off i could see the lte working for a few seconds and then the mms was sent it stopped). Now with my latest phone Lg Q6 i need to put the data on (and off) each time i want to send or recieve and mms. I checked on the Android messages app and my lg q6 has acces to my network. So i believe it should be able to also send mms automatically but it doesnt. So what is it? As i said i did some googling and i found nothing. Some people said it was the apn, and i checked, is the same info that i had before. I don't want to download any 3rd apps either. I know that i could just leave the data on but i don't want to risk it as i have a small data plan.
I contacted lg, google and Fido. Fido and google said that Lg is the one that should be able to help me with this (even if the app is from google) so i call Lg and they suggested a reboot, and factory reset. Still the same.
I have the idea is like some coding (ors something like that) on the app that doesn't allow it. After reading some forums i saw that HTC and some samsung phones also send mms automatically.
Any ideas on what else can i do?
Thanks!
Have you tries all the tips on this website: http://www.talkandroid.com/guides/beginner/how-to-automatically-receive-mms-picture-messages/
If you have and it's still not working, then I think it may be a factory problem.
mawalaka said:
Have you tries all the tips on this website: http://www.talkandroid.com/guides/beginner/how-to-automatically-receive-mms-picture-messages/
If you have and it's still not working, then I think it may be a factory problem.
Click to expand...
Click to collapse
I'll check it out and post the update after. Thanks!
Update: I tried what it said on that link and also some things from the comments and still the same. I'm looking now for more info in this forum so i'll see if there's something new to try.
I've had an S6 from Verizon for 6 years now It's on Android 7 and has been ported away from Verizon a couple months ago.
I travel a lot overseas and always use local SIM cards instead of roaming on Verizon. This worked fine for 4 years. In October (I still have a Verizon account at this point) I started seeing popup Something went wrong, call us at 1-800-922-0204, Error 1000) I searched a lot Verizon itself is clueless. Come back to the states, the popup goes away. Port to Mint, the popup is not there. Get slammed by T-Mob for a weekend, the popup comes back, return to Mint, no popup. Now back to Europe and popup is there. Randomly and many times a day.
I traced it to Verizon Login in System apps. I can clear data, Force Stop, but it randomly restarts itself. Yet again Verizon s clueless on how to remove their own app. Tried disabling Cloud, My Verizon, etc - to no avail. The phone, of course, is unlocked and works, bit the popup is maddening.
So, any ideas on what to do? How to permanently block Verizon Login from restarting? Please help!
Please help!
Tried different settings for APN, turning Mobile Data off. The popup caused by Verizon Login is there no matter what.
Any thoughts?