I noticed the glass back of my Z3 had come loose in the lower left corner. Nothing major but it would have meant it was no longer waterproof, so I decided to send it off to Sony to fix it.
A few days later I got an email saying I had a quotation waiting, so I logged in and was shocked to see that they were quoting me £125 because "The display of your device is damaged. To solve the problem, the display must be replaced."
I emailed them to say there was nothing wrong with the display when I sent it off and they told me that my handset was "bent". I asked for proof, expecting it to have been badly damaged in transit and the sent me the attached image.
I cannot see any bend, and even so why would the display need replacing?
Can anyone please give me some advice as to what I should do next to get this resolved?
Thanks in advance...
welshlad said:
I noticed the glass back of my Z3 had come loose in the lower left corner. Nothing major but it would have meant it was no longer waterproof, so I decided to send it off to Sony to fix it.
A few days later I got an email saying I had a quotation waiting, so I logged in and was shocked to see that they were quoting me £125 because "The display of your device is damaged. To solve the problem, the display must be replaced."
I emailed them to say there was nothing wrong with the display when I sent it off and they told me that my handset was "bent". I asked for proof, expecting it to have been badly damaged in transit and the sent me the attached image.
I cannot see any bend, and even so why would the display need replacing?
Can anyone please give me some advice as to what I should do next to get this resolved?
Thanks in advance...
Click to expand...
Click to collapse
Put something with a straight edge against the side of the phone in the photo, its bent buddy. The screen may have the same slight bend and thats why Sony want to replace it.
I once had my bent z1 repaired under warranty, funnily enough all the repair sheet said was that the bottom speaker had been replaced. Go figure, but it wasnt bent when I got it back.
Beetle84 said:
Put something with a straight edge against the side of the phone in the photo, its bent buddy. The screen may have the same slight bend and thats why Sony want to replace it.
I once had my bent z1 repaired under warranty, funnily enough all the repair sheet said was that the bottom speaker had been replaced. Go figure, but it wasnt bent when I got it back.
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Click to collapse
I wish I had glued it down myself now! They want to charge me £25 just to send it back!!
Related
Hi I bought this faulty phone ... HTC sensation.. I'm looking behind the battery and the water sensor sticker is gone.. It's still under warranty but I don't want to send it in for repair and it turns out to be water damaged .. Their prices kill.. Even if I don't want to fix it theyll ccharge 35$ just for diagnosis .. So I'm just wondering if someone knows how to check if it's water damaged without the sticker behind the battery.. I just want to make sure it isn't before I send it in.. Any help is much appreciated! Thanks!
Mrdabbas said:
Hi I bought this faulty phone ... HTC sensation.. I'm looking behind the battery and the water sensor sticker is gone.. It's still under warranty but I don't want to send it in for repair and it turns out to be water damaged .. Their prices kill.. Even if I don't want to fix it theyll ccharge 35$ just for diagnosis .. So I'm just wondering if someone knows how to check if it's water damaged without the sticker behind the battery.. I just want to make sure it isn't before I send it in.. Any help is much appreciated! Thanks!
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Click to collapse
I didn't even knew they put such things on phone. I just popped my battery but can't see anything there that it could be. What would it look like ?
The past phones, that either my children or I have dropped in water or put through the washing machine, have always had water visible under the screen.
It looks like a white sticker, nothing special. As far as I know, every phone should have 3 in total. On the battery (close to the connections), under the battery (right below the battery connector and its a circle here) and there should be one inside the actual phone, close to a flex cable or something.
LOL,
Well you live and learn.
I played with the white sticker on the battery and made it go pink, just to see what'd happen ;-))
Thanks useful info, just in case.
yeah, they turn red/pink when get wet, dont try that at home because you will void your waranty. Use a old phone if you are interested, I know I lost my warranty ages ago on my K800i.
I dropped my S3 a couple of weeks ago and got a hairline crack in the top glass. Although I probably could have lived with it, I decided to send it to Samsung to get it fixed to the tune of $178US (their standard display replacement cost). I got the phone back yesterday and have to say that QC at Samsung's repair dept leaves a lot to be desired.
First thing I noticed is that the sticker on the inside of the phone that has the IMEI must have been removed and re-applied. The sticker wasn't flat along the edges and had a bunch of air bubbles under the middle. While I understand the need to have the same IMEI #, I was really surprised that they wouldn't print a new one to stick on the phone.
When putting the phone back together, I noticed that the back cover would not fit flush to the rest of the phone. Upon further inspection this is due to the fact that a plastic cover on the bottom of the phone was not screwed all of the way down because a tab on that plastic cover was not fit properly into the middle plastic cover. I was able to fix this by loosening the screws along the bottom half of the phone, pushing the bottom plastic cover in to properly fit it and re-tightening the screws.
Finally when I turned the phone on, the language was set to Vietnamese. I had to fumble through the settings to change the language to English. While I understood that they were going to reset the phone, why would they set the default language to anything other than English?
While the screen was fixed, I'm somewhat surprised that there were so many other issues with the phone. I'm definitely not happy since I paid for the repairs.
Anybody else have a bad experience with Samsung repairs?
Their repair center is probably in Vietnam, or maybe you even got a refurbished model and they just slapped your imei sticker on it. I think your just nitpicking this one, besides the sticker, it was a simple correction on your part.
hypertek said:
Their repair center is probably in Vietnam, or maybe you even got a refurbished model and they just slapped your imei sticker on it. I think your just nitpicking this one, besides the sticker, it was a simple correction on your part.
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Click to collapse
I think he has a right to be upset and I would call them to complain. If you send a device in for repair, after they fix everything on the device it should be sent back in the same condition or better. I would not want to be messing around with screws on my phone and wouldn't want stickers removed and replaced like crap. Who knows what else they f'd up inside the device.
[email protected] said:
I think he has a right to be upset and I would call them to complain. If you send a device in for repair, after they fix everything on the device it should be sent back in the same condition or better. I would not want to be messing around with screws on my phone and wouldn't want stickers removed and replaced like crap. Who knows what else they f'd up inside the device.
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Click to collapse
I agree I would definitely call and complain. They may give you something for it or help you out in some way but companies need to know that the job isn't being done correctly
Tap'n
ok my mistake, he can send it back to them and be without a phone again if he likes. Yes there shouldn't be issues.
just got mine back i had a broken screen as well. the only thing ive noticed is that my signal is very poor it was not like this before.
hypertek said:
ok my mistake, he can send it back to them and be without a phone again if he likes. Yes there shouldn't be issues.
Click to expand...
Click to collapse
Glad you like to get taken advantage of and settle for poor work when you are paying good money for something.
It is because people settle like yourself that the can get away with this.
[email protected] said:
Glad you like to get taken advantage of and settle for poor work when you are paying good money for something.
It is because people settle like yourself that the can get away with this.
Click to expand...
Click to collapse
Or, one could just fix the reassembly issues themselves (if feasible) and ensure their feedback on rebuild quality issues are received by Support in a clear fashion - that won't let anyone "get away with" it.
I've found that good feedback can make a decent impression and sometimes gets a person's butt kicked to attempt doing their job a bit more in line with expectations. I don't like to be unfair, but feel feedback on specific quality control issues are certainly fair.
- ooofest
Dang that sucks. Get an otterbox. You must have hit it hard because this Gorilla Glass 2 is amazing
scy0846 said:
Dang that sucks. Get an otterbox. You must have hit it hard because this Gorilla Glass 2 is amazing
Click to expand...
Click to collapse
Oh, really?
- ooofest
Last night I dropped my TF 700 about 5 feet onto concrete floor.
It was working fine right after the drop, but the screen panel ('Gorilla Glass') was popped out a bit and one
corner of the frame was severely dented. But the worst part is that I thought I could fix it on my own.
So I disassembled my TF 700 following the 'TF 700 Teardown Tutorial.' I was able to fix the dented aluminium backplate
(I ripped off the warranty seal during this process though).
After this I reassembled the tablet and everything seemed fine at this point.
However, when I tried to turn it on, the screen display wouldn't turn on. I know that the tablet is still functioning because
when I connect it to my PC, I can see all the files saved. But the screen is completely dead.
I'm pretty sure that this is because I accidently bent some cable component that connects the LCD panel to the mainboard
(the flat cable thing that is made up of copper fibers). Upon closer examination, it looks like the bent cable is preventing some parts from
connecting to each other (please see the picture attached). I really need this tablet and I'm here to ask you what I could do to fix this.
Where should I go and how much do I have to pay to replace/fix the bent cable? Or even better, where can I get the new back-plate? Cuz mine now looks terrible..
Desperately waiting for some advice...
almightytaek said:
Last night I dropped my TF 700 about 5 feet onto concrete floor.
It was working fine right after the drop, but the screen panel ('Gorilla Glass') was popped out a bit and one
corner of the frame was severely dented. But the worst part is that I thought I could fix it on my own.
So I disassembled my TF 700 following the 'TF 700 Teardown Tutorial.' I was able to fix the dented aluminium backplate
(I ripped off the warranty seal during this process though).
After this I reassembled the tablet and everything seemed fine at this point.
However, when I tried to turn it on, the screen display wouldn't turn on. I know that the tablet is still functioning because
when I connect it to my PC, I can see all the files saved. But the screen is completely dead.
I'm pretty sure that this is because I accidently bent some cable component that connects the LCD panel to the mainboard
(the flat cable thing that is made up of copper fibers). Upon closer examination, it looks like the bent cable is preventing some parts from
connecting to each other (please see the picture attached). I really need this tablet and I'm here to ask you what I could do to fix this.
Where should I go and how much do I have to pay to replace/fix the bent cable?
Desperately waiting for some advice...
Click to expand...
Click to collapse
Ouch! Tough break. Unless you have insurance, shed a few tears, bury it quietly in the backyard behind the garage, and buy a new one.
BTrack said:
Ouch! Tough break. Unless you have insurance, shed a few tears, bury it quietly in the backyard behind the garage, and buy a new one.
Click to expand...
Click to collapse
If you do not have an extensive warranty, you'll probably lose about as much money repairing this unit as when you'd buy a new one (it sounds pretty bad, judging from your story). It might be better to bite the bullet, as BTrack proposed.
Hard for me to see what happened by the pics.
Someone had post sometime back that they were parting out their broken Infinity.
Maybe the search can turn up the thread.
Glad I've had a folio around mine.
Banged it a few times being careless.
I feel for ya...hope you can find a fix.
Ouch, unless yo have insurance I think you may be out of luck. I know Asus will fix tablets with " costumer induced damage", but they charge for parts and labor. And it looks like it would cost more to fix than buying a new tablet.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
.Just an off the wall idea, you might try sending a PM to someone who has bricked their device and see if they want to sell it. You might be able to pick up the case and connector that way
I had a drop onto tile with my first prime.
My AMEX covered the cost but they made me send it to Asus (even after getting an estimate) instead of just refunding the money like they had on some previous items. When mine dropped it was just the front glass that cracked all the way across, as well as the aluminum body being deformed. The touchscreen was working, screen worked, device was fully functional. The final repair + shipping came to around $378, and that was still a functional (though sharp, pointy and ugly) device when it got to them. If you bought it on a credit card you should check to see if they have any kind of accidental coverage. Good luck
Well thanx a lot guys..
Thank you for all your help.
I guess I just have to buy new one then..:crying:
almightytaek said:
Thank you for all your help.
I guess I just have to buy new one then..:crying:
Click to expand...
Click to collapse
Why don't you try taking it apart like you initially did, buy a bricked one and try to fix it?
You could sell it to me so I don't have to disassemble a fully working one to play with hardware
I had dropped mine off a table onto a concrete as well. About the distance too. Hit right in the corner of the power button. The glass held up well. The metal bent up and plastic completely cracked through. I was able to squeeze it back together, but was still bent up. It still was functional.
I was did an a-hole move. Since I did it a week after receiving from Amazon, I told them it came damaged, but packaging was fine. They exchanged and not a problem.
You could try exchanging it from where you got it. Another option, there are aftermarket warranty services that you may be to use if you got recent enough. Some allow you to get purchase within thirty days of purchase.
Although, my guess, you probably past that time. I would suggest trying to fix it again. At this point, you have nothing to loose.
Send it back ta Asus for an estimate to repair. Ya never know, you might get off with a cheap fix.....worth a try.
I'm bummed for ya though.
Brad
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
I wanted to create this topic because I am curious and because I see many people asking if this phone isn't too fragile or has QC issues. I believe that the people with problems are the vocal minority but the best way to find out is to have a poll.
So, have you found any faults or is your device right as a little (Xperia) ray of sunshine?
You can select more than one option.
1st phone: defective camera (purple noise)
2nd phone: USB flap misalign when closed
3rd and current phone: so far so good
My first phone's screen had an area in a line from top to bottom, right of centre that had no touch sensitivity. The area was about .5 cm wide.
I couldn't touch anything on the line or drag anything across it.
I contacted Amazon.co.uk and they sent me a new one right away. They also let me hang onto the defective one until the replacement arrived without charging me.
Awesome! thanks for the replies so far! Please keep them coming!
My phone is perfect. The USB flap is a teeny tiny bit, like a fraction of a milimeter, misaligned but the seal is intact, I do not intent to take my phone into the pool anyway and thought it was pointless to go through the hassle of returning an otherwise flawless phone for something half of my friends can't see when I point it out. My carpenters eye is ridiculously accurate so meh.
The back glass scratched a few hours after removing cover. Ive only has the phone for 2 days and Bell wont take it back with damages. The phone has only ever been in my otherwise empty pocket...
Anyone else experiencef this? I thought both were gorilla glass.
I don't think the back is as scratch resistant as the front, as I too have very minor scratches on the back, using front and back tempered glass protects now.
My unit only has a slight annoyance which is the headphone jack is wobbly. It has about less than 1mm of wiggle room. I can see a gap between the metal body and the Jack. The Jack works perfectly currently.
Don't know if it's worth bringing to the Sony store, or to just seal it with some super glue or something. :/
Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.
xxquicksh0txx said:
Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.
Click to expand...
Click to collapse
I assume water got in?
hanime said:
I assume water got in?
Click to expand...
Click to collapse
That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.
xxquicksh0txx said:
That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.
Click to expand...
Click to collapse
In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?
hanime said:
In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?
Click to expand...
Click to collapse
Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.
xxquicksh0txx said:
Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.
Click to expand...
Click to collapse
This really sucks because there is no way we can tell if it is waterproof until we really submerge it. I am going to avoid submerging mine at all cost.
Hi
I had some problems with this new phone.
1: no nfc working
2: horizontal section from 9 to 177 of the touchscreen doesnt work properly
So i get a third replacement by SFR (in France) and I think I get a fully working Z3.
I love the advertisement of Sony for ils Z3 in France : demand perfection (exigez la perfection)!
I've had 2 copper Z3's. First one, front glass shattered whilst in my front left pocket, nothing else in the same pocket. I've carried all my phones in the same manner and never had an issue. Also had the pink spot issue.
Second phone has 2 stuck pixels.
I really like the phone. They just don't like me
Got a replacement from T-Mobile, the camera button seems to be stuck.. Only works like 20% of the time. Instead of feeling like a dual stage button, it's just a single press with no tactile feel.
When in the camera app it either does nothing, or is stuck trying to focus repeatedly.
Has the same issue with the glass coming up on the back as well. Definitely feels and sounds as if adhesive it being "pulled apart" per se.
Also, the flaps seem to be a little mis-aligned.
My T-Mobile must have gotten a bad batch...
If you have a misaligned usb flap, will replacing the flap with a spare one fix it or is it an issue with the frame?
First one I got in store, noticed the power and volume up buttons were stuck and wouldn't click, the next one's speakerphone didn't work, now this one's camera button is stuck and doesn't have the two stage shutter and can't take photos in the stock app. I still prefer the phone over any other currently out.
Edit: I got mine through t-mobile.
UPDATE: The camera button has come unstuck and works fine now, though it does get a little stuck still.
Two display/screen issues :
- Screen burn-in all the time : status bar and home button more particularly. I strongly suspect a defective screen : I send my Z3 back to Sony, and they did... a software update ! I'm kind of curious about what they did exactly because my phone was completely updated. Of course, it didn't solve anything...
- Strange parasite lines surrounding text lines. Probably a software issue. I'm waiting Lollipop to see what it gonna do on my phone.
Sent mine in for a screen repair in the USA. Its a d6603 international version that is rooted and an unlocked boot loader stock. They just informed me that they cannot fix due to it not having the correct software and it not being a US phone.
Hi guys,
My Z3 just developed an ugly yellow smudge on the screen a little below the USB port . it gets darker when the phone gets hot. Google tells me it's the screens glue that has fallen on the screen. Service centre says it would take minimum of 20 business days to fix it. And these people take 2 months even (my brothers ZL never made it back repaired). Is there any fix I could do myself?? I hate the people at the service centre. They are irresponsible and lazy.
Sent from my D6653 using Tapatalk
oSandmaNo said:
Hi guys,
My Z3 just developed an ugly yellow smudge on the screen a little below the USB port . it gets darker when the phone gets hot. Google tells me it's the screens glue that has fallen on the screen. Service centre says it would take minimum of 20 business days to fix it. And these people take 2 months even (my brothers ZL never made it back repaired). Is there any fix I could do myself?? I hate the people at the service centre. They are irresponsible and lazy.
Sent from my D6653 using Tapatalk
Click to expand...
Click to collapse
Could you post a pictures?
The only alternative i can think of is carrying out a screen replacement yourself, To prevent a less riskier attempt i'd suggest removing the Glass with the LCD however this requires you to take the back + front glass off i believe? Additionally it could make your device vulnerable to water after putting itb together
Hussain_Salam said:
Could you post a pictures?
The only alternative i can think of is carrying out a screen replacement yourself, To prevent a less riskier attempt i'd suggest removing the Glass with the LCD however this requires you to take the back + front glass off i believe? Additionally it could make your device vulnerable to water after putting itb together
Click to expand...
Click to collapse
Sorry, I dont have pics because I finally decided to just give it to the service centre. Its going to be at least a month long wait.
http://forum.xda-developers.com/z3/help/yellow-spots-display-t2937167
this post shows exactly what I had. But mine was on the left.