Moto G X1039 stuck in radio off - Moto G Q&A, Help & Troubleshooting

So... without too much boring stuff:
MOTO G X1039 - SW state : Lollipop 5.1 via OTA update - not locked on any carrier or bought with any plan
SIM card dies (no signal) - test the simcard on another phone to confirm and it did die.
After going and swapping the sim with a new one still no signal ; test the new sim in another phone - working.
Looking into settings i see it fails instantly when i try to manually select a carrier.
Things i have tried so far:
-fiddling with network type (lte,2g,3g) and rebooting
-factory recovery (lollipop)
-unlock bootloader
-restore to Kitkat 4.4.4
-removing the battery
-different sims from operators
what i did find is some very puzzling info from factory mode and phone status
Sorry but im not allowed to post links so if you want to help pls add dot before org and check in browser
without sim:
postimgorg/image/komcalo5d/
after sim insert
postimgorg/image/qrzqi6nel/
postimgorg/image/5ejutqxwn/
postimgorg/image/dzd6kx82v/
postimgorg/image/dd6kmcvoz/
So as you can see - the SIM slot is working and detecting the smi but the radio seems to be stuck in OFF state - pushing the turn on button does nothing.
i have searched far and long and found no "identical" problems or other info beside the idea that thers a radio-off function (S-radio ? ) in bootloader or something ?
Anyone got any clue whats going on with this damn moto or what else to try ?
Thank you.

bump this post since I've got exact same problem. and seem no solid solution found.

Anyone get to the bottom of this as I have two with this problem after trying to install stock ROM's back onto them?

Related

Rooted Samsung I9000 sim card not detected

Hi All,
I've just got an Samsung Galaxy S that is coded to a provider network.
So far so good ...
After I've installed an application and root the phone and then unroot it, my pone doesn't recognize my sim card ...
If I navigate to the Mobile Network from Settings then I get No SIM card inserted.
Facts to take into consideration:
- I have restarted the phone;
- I have applied a factory reset and lost all my data except music and files I've got on it;
- I have shacked the SIM card a little bit;
- I didn't applied a hard reset to it;
- I did tried to put a different provider SIM card and the message I get is to insert PIN then is asking for the UNLOCK NETWORK PIN;
- I am able to log in the phone but with no service
Please note that when starting / restarting the phone I get no Insert PIN popup
Anyone has an ideea why ?
I've got the same problem saptaru.
No sim card is detected in my Galaxy S.
If you happen to solve it, please, do not forget to post a comment.
After dialing #*1234# I can read:
PDA:
PHONE: Unknown
CSC:
I guess the IMEI cannot be recognized by the phone.
At least, I wrote it before rooting and flashing.
Any help will be highly apreciatted!
Hello,
After several restarts, hard reseting the phone and enable-disable networking I still get the sim card removed from time to time ... I don't really know how to debug this... if there is anyone on this forum with the right experience in order to debug the system please write me and maybe we can find a solution.
I must mention that I have unlocked my phone and also rooted it.
Thanks allot !
I have same problem now, can anyone help.
well my sim card has been identified but i can't seem to register on the network.....thats as far as i got as a noob with my first android (xperia x8)......can someone help me from here on......
i get nothing from sims from various networks, it doesn't even register as having a sim in it...
unlocked and darkys rom... driving me crazy, it basically a large mp3 player at the moment...
Maybe have installed the wrong ROM. i9000 has many bases and radios. I had this problem installing 900mhz ROM on a 850mhz sim.
Good luck
Kezzainc said:
Maybe have installed the wrong ROM. i9000 has many bases and radios. I had this problem installing 900mhz ROM on a 850mhz sim.
Good luck
Click to expand...
Click to collapse
Hmm, ok this might be the issue, flashing the htc desire is so much simpler!!
Will try to find correct radios and stuff again...
Sent from my HTC Desire using XDA App
Even I am having the EXACT same issues right now. I also did the factory reset but that doesn't help!
pokopelo said:
I've got the same problem saptaru.
No sim card is detected in my Galaxy S.
If you happen to solve it, please, do not forget to post a comment.
After dialing #*1234# I can read:
PDA:
PHONE: Unknown
CSC:
I guess the IMEI cannot be recognized by the phone.
At least, I wrote it before rooting and flashing.
Any help will be highly apreciatted!
Click to expand...
Click to collapse
Have u managed to find a fix? im havin this issue except my phone remembers the IMEI....
austin.s said:
well my sim card has been identified but i can't seem to register on the network.....thats as far as i got as a noob with my first android (xperia x8)......can someone help me from here on......
Click to expand...
Click to collapse
Have the same problem here. Have you managed to find a solution?
Hi everyone, I don't know if anyone is still interested but I've found that putting the phone into flight mode and then rebooting seems to work, because when I then turn flight mode off it asks me for my pin code and service is restored. As long as the IMEI folder is still in the efs folder then things should be fine.
Hope this helps for anyone who is here or just stumbles across this.
I've had the same problem > Sim Card not found.
I went to the Vodafone repair center today they said the phone had water damage.
Its never been near any water ever-they said that it could have happened months ago - "perhaps you hand wet hands once?". Its still in warranty but the apparent water damage means the warranty its now invalid. So now I'm stuck with an expensive video/audio player with WiFi access. Any help or progress with this issue would be great. Thanks
I fixed the issue bu flashing a working Modem from another rom. Just extract the modem.bin and flash it with odin
sim not discoverable
Hi all
Just wanna share an personal experience
:Been flashing rom in n out in this forum for ma LG P970 n a weird problem occured to me
-just flashed ma latest rom(Lezo Rom) n everything went smooth but only ma network didnt show up , Everything else work . Sim already installed in .
-Ma reflex was that ma sim burnt during flashing(it happened to me once) but not at all !! Tried it on ma nokia 5800 (v vip ) n it show that i had to edit ma PUK n pin code . Edited done
-Put back sim in fone but same result : sim missing
-So what i did was simply to go> setting > theme > brightness n pin code appeared to me .
-TADA n its done
Hope its helpfull for noobs like me

[Q] Sim card identification issue

Hey
i got a problem i could not solve for a month .. every time the phone is turned on for 12 hours or so, it stops identifying the sim card and starts acting like there's no sim inserted in. in other words, the network indicator (the one on the top of the screen) gives me a block sign.
I figured a way to solve this issue by taking the sim card out, then put it back again.
Is there a permanent solution for such an issue ?
My device informations:
OS: 4.4.2
Moto G (XT-1032)
Rooted
Stock ROM
Recovery: Advance philiz.
Pir4t3 said:
Hey
i got a problem i could not solve for a month .. every time the phone is turned on for 12 hours or so, it stops identifying the sim card and starts acting like there's no sim inserted in. in other words, the network indicator (the one on the top of the screen) gives me a block sign.
I figured a way to solve this issue by taking the sim card out, then put it back again.
Is there a permanent solution for such an issue ?
My device informations:
OS: 4.4.2
Moto G (XT-1032)
Rooted
Stock ROM
Recovery: Advance philiz.
Click to expand...
Click to collapse
Are you sure the SIM works fine?
Did you cut it yourself?
You should try with a different sim and see if you experience the issue again
Pir4t3 said:
Hey
i got a problem i could not solve for a month .. every time the phone is turned on for 12 hours or so, it stops identifying the sim card and starts acting like there's no sim inserted in. in other words, the network indicator (the one on the top of the screen) gives me a block sign.
I figured a way to solve this issue by taking the sim card out, then put it back again.
Is there a permanent solution for such an issue ?
My device informations:
OS: 4.4.2
Moto G (XT-1032)
Rooted
Stock ROM
Recovery: Advance philiz.
Click to expand...
Click to collapse
If you find permanent solution, make sure to post it here so the ppl know.
Landrea said:
Are you sure the SIM works fine?
Did you cut it yourself?
You should try with a different sim and see if you experience the issue again
Click to expand...
Click to collapse
didn't need to cut it .. it came from the provider like that!
i just need to remove the plastic cover
Originally Posted by Pir4t3 View Post
Hey
i got a problem i could not solve for a month .. every time the phone is turned on for 12 hours or so, it stops identifying the sim card and starts acting like there's no sim inserted in. in other words, the network indicator (the one on the top of the screen) gives me a block sign.
I figured a way to solve this issue by taking the sim card out, then put it back again.
Is there a permanent solution for such an issue ?
My device informations:
OS: 4.4.2
Moto G (XT-1032)
Rooted
Stock ROM
Recovery: Advance philiz.
Click to expand...
Click to collapse
i too am having this same problem!
i first updated my device to the latest android version and noticed this problem.
so i tried flashing back to stock rom by following the guide available on the forums and checked again...but to no avail.
also, i tried with at&t and t-mobile sims, both of which work on my nexus 5 but are not recognized on my moto g.
my moto g is the global version btw (xt1032).
anyone else facing this issue? or is this a hardware problem?

Help ! Persistent call connect problem & incomplete file copy/move issue in XT1033

Help ! Persistent call connect problem & incomplete file copy/move issue in XT1033
I am facing network issues on my dual sim moto g (xt1033) almost since I bought i.e even when my device was on jellybean & now when I am on KitKat.
The issues I face are:
i. People are unable to reach my number/contact me almost 90-95% of the time. They tell me u were unreachable.
ii. Sometimes when they call, my phone rings for 3-4 times(only hearable to me) but the caller didn't hear any sound of the call getting placed/connected and phone ringing.
iii. while browsing data(both 2g/3g), network frequently drops. it doesn't show that it dropped. I get to know when the respective app shows that you have an internet connection failure (for e.g facebook)
Things I have tried to resolve but failed:
i. Flashed revolution g v3 brazilian stock rom and reflashed indian radio/baseband to overwrite it. got both sims working but "call connect" issue did not go.
ii.Swapped sims on both the slots. I use a BSNL 3g sim & an airtel 2g one. I noticed after swapping/may be restarting calls getting connected a bit sooner/proper than they did before. but a day after again same issue & it just doesn't seem to go.
Can anybody please tell what can be done to resolve this? Is this a hardware/software issue ? I get it irrespective of data switched on/off.
If everything fails I have no option but to convert my asian dual sim moto g into a european single sim xt 1032 as explained here http://forum.technofaq.org/discussion/53/moto-g-xt1033-turn-your-xt1033-dual-sim-into-an-xt1032-single-sim/p1 Since it's system version is 174.44.9, I believe it contains the network fix.
My current device stats:
Bootloader unlocked, rooted, stock indian firmware with philz cwm recovery
system version : 171.44.31.falcon_umtsds.AsiaRetail.en.03
Build number : KXB20.25-1.31
Use 2 sims with both active
Update: Jun 1 2014
Have relocked the bootloader & downgraded to jellybean, still face the network issue
Facing a copy/move issue these days
After selecting all the files in the phone explorer (mtp mode) & trying to copy them to my win8.1 notebook the process automatically terminates/window vanishes midway. There's no error/warning thrown but all files do not get copied. I have tried to do the same thing but failed everytime. I tried to copy 6GB of files/folders. Everytime only 4GB gets copied & remaining(some folders with data) left out. why is this happening ? is this because they are being copied in mtp mode ?
sujitmohanty2012 said:
I happen to be facing network issues on my dual sim moto g (xt1033) almost since I bought i.e even when my device was on jellybean & now when I am on KitKat.
The issues I face are:
i. People are unable to reach my number/contact me almost 90-95% of the time. They tell me u were unreachable.
ii. Sometimes when they call, my phone rings for 3-4 times(only hearable to me) but the caller didn't hear any sound of the call getting placed/connected and phone ringing.
iii. while browsing data(both 2g/3g), network frequently drops. it doesn't show that it dropped. I get to know when the respective app shows that you have an internet connection failure (for e.g facebook)
Things I have tried to resolve but failed:
i. Flashed revolution g v3 brazilian stock rom and reflashed indian radio/baseband to overwrite it. got both sims working but "call connect" issue did not go.
ii.Swapped sims on both the slots. I use a BSNL 3g sim & an airtel 2g one. I noticed after swapping/may be restarting calls getting connected a bit sooner/proper than they did before. but a day after again same issue & it just doesn't seem to go.
Can anybody please tell what can be done to resolve this? Is this a hardware/software issue ? I get it irrespective of data switched on/off.
If everything fails I have no option but to convert my asian dual sim moto g into a european single sim xt 1032 as explained here http://forum.technofaq.org/discussi...-xt1033-dual-sim-into-an-xt1032-single-sim/p1 Since it's system version is 174.44.9, I believe it contains the network fix.
My current device stats:
Bootloader unlocked, rooted, stock indian firmware with philz cwm recovery
system version : 171.44.31.falcon_umtsds.AsiaRetail.en.03
Build number : KXB20.25-1.31
Use 2 sims with both active
Click to expand...
Click to collapse
Try cm11. It supports dual sim and dual standby. Your problem may be solved. I am on cm11 and it works fine with my Indian moto g
Sent from my Moto G using Tapatalk
sujitmohanty2012 said:
I happen to be facing network issues on my dual sim moto g (xt1033) almost since I bought i.e even when my device was on jellybean & now when I am on KitKat.
The issues I face are:
i. People are unable to reach my number/contact me almost 90-95% of the time. They tell me u were unreachable.
ii. Sometimes when they call, my phone rings for 3-4 times(only hearable to me) but the caller didn't hear any sound of the call getting placed/connected and phone ringing.
iii. while browsing data(both 2g/3g), network frequently drops. it doesn't show that it dropped. I get to know when the respective app shows that you have an internet connection failure (for e.g facebook)
Things I have tried to resolve but failed:
i. Flashed revolution g v3 brazilian stock rom and reflashed indian radio/baseband to overwrite it. got both sims working but "call connect" issue did not go.
ii.Swapped sims on both the slots. I use a BSNL 3g sim & an airtel 2g one. I noticed after swapping/may be restarting calls getting connected a bit sooner/proper than they did before. but a day after again same issue & it just doesn't seem to go.
Can anybody please tell what can be done to resolve this? Is this a hardware/software issue ? I get it irrespective of data switched on/off.
If everything fails I have no option but to convert my asian dual sim moto g into a european single sim xt 1032 as explained here http://forum.technofaq.org/discussion/53/moto-g-xt1033-turn-your-xt1033-dual-sim-into-an-xt1032-single-sim/p1 Since it's system version is 174.44.9, I believe it contains the network fix.
My current device stats:
Bootloader unlocked, rooted, stock indian firmware with philz cwm recovery
system version : 171.44.31.falcon_umtsds.AsiaRetail.en.03
Build number : KXB20.25-1.31
Use 2 sims with both active
Click to expand...
Click to collapse
Since you've already unlocked the bootloader, try CM11 or any other ROMS. Let me know how it works out. I'm facing the same issue but don't want to unlock bootloader as I might not be able to return it.
rajibie said:
Try cm11. It supports dual sim and dual standby. Your problem may be solved. I am on cm11 and it works fine with my Indian moto g
Sent from my Moto G using Tapatalk
Click to expand...
Click to collapse
@rajibie & @major9 Thank You for taking the time to reply. The first thing I did after unlocking the bootloader & rooting was install CM snapshot m5 . But unfortunately I wasn't able to hear the person on the other end clear enough. sound was too low. Therefore I returned to stock rom.
Facing a copy/move issue these days
After selecting all the files in the phone explorer (mtp mode) & trying to copy them to my win8.1 notebook the process automatically terminates/window vanishes midway. There's no error/warning thrown but all files do not get copied. I have tried to do the same thing but failed everytime. I tried to copy 6GB of files/folders. Everytime only 4GB gets copied & remaining left out. why is this happening now ? is this because they are being copied in mtp mode ?
Motorola post on Facebook:
Dear # MotoG customers, we’ve uncovered an activation
problem with some #MotoG devices sold in India as they
have been shipped with IMEI numbers that are not yet
registered with carriers. If you have recently purchased a
Moto G and have network connectivity problems this may
apply to you. This is due to a programming error from our
end and we owe you a big apology!
We are working around the clock to resolve this. If you are
impacted, we've sent you an email via Flipkart to explain
everything and what we're doing to make it right.
Sent from my XT1033 using xda app-developers app
Motorola is saying your device may be affected if the IMEI number starts with 3533, and that if that is the case they will credit Rs 1200 to your Flipkart wallet. Please see this post for the full email: http://forum.xda-developers.com/showpost.php?p=53070397&postcount=11
elepton said:
Motorola is saying your device may be affected if the IMEI number starts with 3533, and that if that is the case they will credit Rs 1200 to your Flipkart wallet. Please see this post for the full email: http://forum.xda-developers.com/showpost.php?p=53070397&postcount=11
Click to expand...
Click to collapse
Unfortunately my device's imei begins with 3550 !
jodhaniohm97 said:
Motorola post on Facebook:
Dear # MotoG customers, we’ve uncovered an activation
problem with some #MotoG devices sold in India as they
have been shipped with IMEI numbers that are not yet
registered with carriers.
Sent from my XT1033 using xda app-developers app
Click to expand...
Click to collapse
I haven't received any email. My device was purchased in feb.

[Q] Wont recognize SIM card after flashing rom on MOTO G PLEASE HELP!

Hello, i recently thought about flashing a rom on my phone, i did all the basic stuff unlock boot loader, root etc but when i put the file on my device i got stuck in a bootloop, so i panicked a little and went on to google to find a STOCK ROM for the moto g. I found one and flashed that instead, it did infact save my device and i was so happy at the point, but then i noticed that at the top on my task bar it said i had no signal on BOTH Sdcards when infact this phone only has 1!? (my o2 simcard was in at the time) Anyway i went into setting and it had above he wifi setting "Dual SIM settings" which i have never even seen before. Anyway i clikced on that and it says 'SIM1 Disabled' and below it says 'SIM2 Disabled' Also my Mobile DATA has vanished to. All this worked before i went and screwed up my device. Im kind of in a panic and really dont want to loose this phone :crying: :crying: Please can anyone help get me back my signal and data, other then that everything else is working normal.
Screenshots Attached.
Pastyslayer said:
Hello, i recently thought about flashing a rom on my phone, i did all the basic stuff unlock boot loader, root etc but when i put the file on my device i got stuck in a bootloop, so i panicked a little and went on to google to find a STOCK ROM for the moto g. I found one and flashed that instead, it did infact save my device and i was so happy at the point, but then i noticed that at the top on my task bar it said i had no signal on BOTH Sdcards when infact this phone only has 1!? (my o2 simcard was in at the time) Anyway i went into setting and it had above he wifi setting "Dual SIM settings" which i have never even seen before. Anyway i clikced on that and it says 'SIM1 Disabled' and below it says 'SIM2 Disabled' Also my Mobile DATA has vanished to. All this worked before i went and screwed up my device. Im kind of in a panic and really dont want to loose this phone :crying: :crying: Please can anyone help get me back my signal and data, other then that everything else is working normal.
Screenshots Attached.
Click to expand...
Click to collapse
You have flashed a single sim variant of the stock ROM on your device, find the dual sim version for your phone here: http://sbf.droid-developers.org/phone.php?device=14
Also, of course your data has gone as your phone has undergone a reset and firmware flash
All of them are not for 4.4.4 or does that not matter?
TechMinerUK said:
You have flashed a single sim variant of the stock ROM on your device, find the dual sim version for your phone here:
Also, of course your data has gone as your phone has undergone a reset and firmware flash
Click to expand...
Click to collapse
Absolutely. From experience, you must flash the dual sim variant. Unfortunately, there is 4.4.4 available, but only for the States. You might PM me the OTA update package and I'll be able to help.
Sent from my XT1022 using XDA Premium 4 mobile app
Cant find it?
Cant find any for O2 uk or retail UK or duel sim or even 4.4.4
I Messaged you please reply. im abit of a noob to this website haha

inexplicable and random network losses

My Moto G XT1039 (Peregrine) was running perfectly on CM 12.1 since July 2015. But two weeks ago it lost network access. This happened without any update or change on the phone. I tried the basic settings : reboot, toggle airplane mode, re-insert sim card... without any success.
Then I followed this thread to take it back to stock : still no network. After that I installed CM13 with this thread : network is back !
But after two days it lost network again. This time I swapped my sim card with another one : ok, problem solved.
For a few days only ! I then fastboot flashed this radio firmware : great, network is back !
And gone again... And now after flashing stock again, CM13 again, radio firmware again, it doesn't connect at all. Except from that everything works, including bluetooth, wifi and gps. The sim card is new and working in other phones. The exact error is : "Error while searching for networks" when I go to Settings | Mobile networks | Network operators.
I'm completely lost and I can't figure what is the root cause of all this. What do you suggest ? Is there a low level log file somewhere on the phone, in which I could find an error like "unable to start radio because XXX" ?
Thanks !
I installed CM13 once again using TWRP. And it's been running fine for the last 3 weeks ! I will never understand what the problem was...
It only loose network for a few seconds from time to time, but this may be normal.
The same problem occured again.
But now I'm sure it's related to the phone and hundreds of people have the same problem. There is a 96 pages topic on official motorola / lenovo support forum about it.
I can't link it here but it's the first result if you type "Post KitKat upgrade BUGs (Loss of signal etc)" in google.

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