Just wanted to follow up regarding my cracked screen from the drop from my pocket to the linoleum laundry room floor. Phone was sent in to LG for diagnosis and they showed great service by quickly responding back (4 days from sending the phone from Idaho to Texas). Unfortunately I don't think they did too much analysis as their diagnosis was a canned response that said "the malfunction was caused by physical damage or water/liquid damage which is not covered under warranty."
It wasn't a malfunction. I dropped it from pocket level and the screen splintered. From all of the advertising and 3rd party drop test videos I've seen, when properly built the phone withstands WAY more than one 3 foot drop. But whatever. I acknowledge it was my butterfingers that made the drop.
At any rate, my dilemma is do I pay the $146/$153 for the repair/repair and refurbish charge or do I DIY with the digitizer I ordered from a 3rd party? I know going forward that unfortunately this will be the last LG I own. With so many other options from Moto, Samsung, Sony, Huawei, etc companies need to own their advertising if they want my cheddar.
Anyone have any experience with aftermarket parts? I don't want to have a mutt phone that has functionality issues.
helichrysum said:
Just wanted to follow up regarding my cracked screen from the drop from my pocket to the linoleum laundry room floor. Phone was sent in to LG for diagnosis and they showed great service by quickly responding back (4 days from sending the phone from Idaho to Texas). Unfortunately I don't think they did too much analysis as their diagnosis was a canned response that said "the malfunction was caused by physical damage or water/liquid damage which is not covered under warranty."
It wasn't a malfunction. I dropped it from pocket level and the screen splintered. From all of the advertising and 3rd party drop test videos I've seen, when properly built the phone withstands WAY more than one 3 foot drop. But whatever. I acknowledge it was my butterfingers that made the drop.
At any rate, my dilemma is do I pay the $146/$153 for the repair/repair and refurbish charge or do I DIY with the digitizer I ordered from a 3rd party? I know going forward that unfortunately this will be the last LG I own. With so many other options from Moto, Samsung, Sony, Huawei, etc companies need to own their advertising if they want my cheddar.
Anyone have any experience with aftermarket parts? I don't want to have a mutt phone that has functionality issues.
Click to expand...
Click to collapse
Just wanted to say that, Samsung, and Motorola are the same way. Prior to buying this phone, my nexus6 was lying, in an Otterbox, with a tempered glass screen protector, on my truck console. I called my wife on my way home, screen was fine, set it down, drove about four miles, picked it up when I got home and the screen was split with one crack, from the top left to the bottom right corner... Nothing touched it the whole way home, and with the Otterbox, the screen doesn't touch the padded console lid anyway. Needless to say, t-mobile's insurance company, Assurant, is worthless... 12 dollars a month for insurance, and 175 to have it fixed. Called Motorola, they'll fix it for the exact same price...? So needless to say, bought my v10 so I have a phone till I fix the nex myself, dropped all the insurance, on all my plans, (4 lines $48 less a month) and covered them for $20 a month on square trade, with a he'll of a lot cheaper deductible. Sorry for the long winded response, but until a manufacturer can guarantee screens won't break (new moto?) all companies will treat you like this...
ZDeuce2 said:
Just wanted to say that, Samsung, and Motorola are the same way. Prior to buying this phone, my nexus6 was lying, in an Otterbox, with a tempered glass screen protector, on my truck console. I called my wife on my way home, screen was fine, set it down, drove about four miles, picked it up when I got home and the screen was split with one crack, from the top left to the bottom right corner... Nothing touched it the whole way home, and with the Otterbox, the screen doesn't touch the padded console lid anyway. Needless to say, t-mobile's insurance company, Assurant, is worthless... 12 dollars a month for insurance, and 175 to have it fixed. Called Motorola, they'll fix it for the exact same price...? So needless to say, bought my v10 so I have a phone till I fix the nex myself, dropped all the insurance, on all my plans, (4 lines $48 less a month) and covered them for $20 a month on square trade, with a he'll of a lot cheaper deductible. Sorry for the long winded response, but until a manufacturer can guarantee screens won't break (new moto?) all companies will treat you like this...
Click to expand...
Click to collapse
That's insane. See as business owner, I completely get and understand company policies. But I also understand that inevitably there are exceptions to the policies. Like when you drive home with your phone in an otter box in your console only to find the screen cracked. Or when you have a "military grade drop test" phone that falls 3 feet and splinters the screen like in my case. Clearly my device wasn't built with the same standards or tolerances as those shown in all the drop test videos, so as an exception, step up and fix the device. When we make 250 sandwiches and one person calls in and data the bread was a little dry, I'm refunding him and buying his next meal no questions asked. I don't care if nobody else complained about the bread, you take care of the exception.
I get that mobile devices aren't sandwiches, but the principle holds true. But I guess if every company is doing the same thing, nobody needs to step up.
helichrysum said:
That's insane. See as business owner, I completely get and understand company policies. But I also understand that inevitably there are exceptions to the policies. Like when you drive home with your phone in an otter box in your console only to find the screen cracked. Or when you have a "military grade drop test" phone that falls 3 feet and splinters the screen like in my case. Clearly my device wasn't built with the same standards or tolerances as those shown in all the drop test videos, so as an exception, step up and fix the device. When we make 250 sandwiches and one person calls in and data the bread was a little dry, I'm refunding him and buying his next meal no questions asked. I don't care if nobody else complained about the bread, you take care of the exception.
I get that mobile devices aren't sandwiches, but the principle holds true. But I guess if every company is doing the same thing, nobody needs to step up.
Click to expand...
Click to collapse
I think the problem is that there's no way to prove that he dropped that phone only from a couple of feet or that he had a heavy duty case on it.
If companies were replacing screens under warranty every time someone broke their, they'd be out of business.
I had bought a warranty for 70 bucks through Sony for my z3 phone and had it replaced when the screen cracked. Wish LG offered a similar warranty for this phone.
Sent from my LG-H900 using Tapatalk
MO3iusONE said:
I think the problem is that there's no way to prove that he dropped that phone only from a couple of feet or that he had a heavy duty case on it.
If companies were replacing screens under warranty every time someone broke their, they'd be out of business.
I had bought a warranty for 70 bucks through Sony for my z3 phone and had it replaced when the screen cracked. Wish LG offered a similar warranty for this phone.
Sent from my LG-H900 using Tapatalk
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Click to collapse
I agree entirely with your premise, despite the fact that I believe that most people are honest and don't try and unnecessarily hose companies. However, in my case, what's the point in them "examining" the device to determine if it's a defect or was caused by me if they really don't even look? My V10 was less than a week old and didn't have even the slightest nick or flaw anywhere on the phone or around the edges. I feel like if they truly inspected it they could actually be able to determine if it was caused by the actual drop, excessive dropping, OR a build quality/construction problem. Given that mine looks brand new apart from the splintered screen maybe they conclude that it's a build issue. Maybe someone else sends in theirs and there are scratches, dings, and nicks around the outside and they conclude that the phone was probably dropped multiple times. Am I making sense?
Yeah, in the past just did a monthly warranty extension with Verizon. When my wife and I upgraded I looked at what was offered and reviews for Assurance. I got her Apple Care+ for her iPhone, and went Square Trade for my V10.
And that's why LG has fine print while they make their durability claims.
This is why I use tempered glass screen protectors, I'd rather break the screen protector than damage the glass on the phone a $10-20 expense vs $150-$300 depending on the route you take to fix the phone glass. I've replaced the damaged glass smartphones in most cases the glass is attached with UV loca to the screen and if you can manage to separate the glass from the screen without damaging it you can pay only about $25 for new glass off of ebay, but I assure you it is not an EASY thing to do for a novice. Keep in mind if you pay the $8-9 a month for the phone insurance you are basically wasting $192-$216 over two years if you don't use it. [/rant ]
Your best bet is to replace the part yourself. You can buy what you need off of Ebay. If you've never replaced the screen with the digitizer before You NEED to watch videos on youtube and read anything on ifixit for the tools you might need to buy to disassemble the phone. You are lucky right now prices start at $83 and go up, but make sure you buy the correct model for YOUR phone screen with digitizer can be different between phone model from different carriers.. And if you are uncomfortable doing this yourself buy the part and try to find a local shop(usually a third party cell phone shop) that will do the work for you. Here's an ebay link
http://www.ebay.com/sch/Cell-Phone-....html?_from=R40&_nkw=lg+v10+digitizer&_sop=15
LBJM said:
This is why I use tempered glass screen protectors, I'd rather break the screen protector than damage the glass on the phone a $10-20 expense vs $150-$300 depending on the route you take to fix the phone glass. I've replaced the damaged glass smartphones in most cases the glass is attached with UV loca to the screen and if you can manage to separate the glass from the screen without damaging it you can pay only about $25 for new glass off of ebay, but I assure you it is not an EASY thing to do for a novice. Keep in mind if you pay the $8-9 a month for the phone insurance you are basically wasting $192-$216 over two years if you don't use it. [/rant ]
Your best bet is to replace the part yourself. You can buy what you need off of Ebay. If you've never replaced the screen with the digitizer before You NEED to watch videos on youtube and read anything on ifixit for the tools you might need to buy to disassemble the phone. You are lucky right now prices start at $83 and go up, but make sure you buy the correct model for YOUR phone screen with digitizer can be different between phone model from different carriers.. And if you are uncomfortable doing this yourself buy the part and try to find a local shop(usually a third party cell phone shop) that will do the work for you. Here's an ebay link
Click to expand...
Click to collapse
I purchased the digitizer but in the end I had LG do the repair because they would warranty it. I didn't want to risk dorking up a $650 device. I probably should have tried as it would be nice to have that skill. Maybe I'll drop the phone next week and then I'll get to do it ha ha. Definitely going to throw a screen protector on...especially given that I'm convinced mine was poorly assembled in the first place causing it to shatter after one small drop.
Thanks for the responses everyone.
Related
Ive cracked my screen and ive found i can buy a new screen and lcd for 169.99. or i can buy just the over glass for $20. I heard you can use a heat gun to seperate the glass and the lcd. Has anyone done this and can tell me if it works?
Sent from my SGH-I727R using xda app-developers app
Mostly likely the digitizer will get destroyed in the process. Buy the complete unit.
Someone said a few days ago he only replaced the glass but he had to break it in order to separate it, use the search I bet you'll find it quickly. If you can afford it take the whole thing, less chances of screwing up your phone, and you could always keep the old lcd for a test run with a glass only or in case you somehow manage to crack it again.
Still I'd suggest buying a screen protector once you fix your screen, costs less, barely noticeable and saves a whole lot of money and hassle.
kishke said:
Someone said a few days ago he only replaced the glass but he had to break it in order to separate it, use the search I bet you'll find it quickly. If you can afford it take the whole thing, less chances of screwing up your phone, and you could always keep the old lcd for a test run with a glass only or in case you somehow manage to crack it again.
Still I'd suggest buying a screen protector once you fix your screen, costs less, barely noticeable and saves a whole lot of money and hassle.
Click to expand...
Click to collapse
This. I cracked my screen and bought an entire new one for $160 via ebay. It took 10 minutes to take apart and install the new one and be back up and running. I also bought the Otterbox Defender, honestly...works like a charm. It's durable, nice, feels good and it doesn't feel as bulky as it looks. The only down fall about a case with a screen protector is that the Galaxy series has a screen that goes all the way to the edge of the phone (like most modern phones now) so hitting stuff on the VERY edge of the screen is more difficult because of the raised case.
Buy the screen and a protector and if you are still curious, buy the replacement glass for your broken screen and try it. Worst case, you're out 20 bucks and have a completely broken screen (would be out the other $160 for the new screen you'd have to buy if you mess up any way) or best case, you're out $20 bucks but have a new screen incase you ever break it again.
Unscrew the 7 screws on the back (one is above the sim slot, keep it separate as it's a different size) and once you take the back piece off, there's one small black screw holding the board to the screen. The phone is 3 pieces, screen, board and back piece, it's extremely simple. Just pop all the circuit things with your nail or whatever (there's like 6 total). You have to pry your headphone jack off as it's glued unless your new screen comes with one...doubt it.
someone posted they got sammy to replace it for 189, call sammy up and see what they say, i think thats a good price
Forget Glass
OFWGKTADGAF said:
Ive cracked my screen and ive found i can buy a new screen and lcd for 169.99. or i can buy just the over glass for $20. I heard you can use a heat gun to seperate the glass and the lcd. Has anyone done this and can tell me if it works?
Sent from my SGH-I727R using xda app-developers app
Click to expand...
Click to collapse
I repair phones and have replaced Lcd/digi assembly on both I727 and T989. No way you get that apart without busting the exiting assembly up. The cheapest part can be order via Ebay from China and you'll have to wait about two weeks for part. Or there's the company I used in San Fancisco at gounlock dot com that has it listed at $154 I believe. They have a listing on ebay under SkyStarTrade and I offered em $148 including shipping and the took it. I had the part in 3 days. Would highly recommend!!!!!!
I just got off the phone with Sammi Friday. The Rep quoted me $158 to replace the glass. So if they mess up the digitizer is on them. Cheaper than I was able to find the combo anywhere on line. So tomorrow my phone heads back to Sammi. I'll let you know in about three weeks how the service was and whether they honored their quote.
And exactly 8 days from the date that I shipped it to Sammi I have a my phone back. They replaced the LCD, bezel and glass for $158 as quoted. Not only that but they paid all shipping and used UPS 2nd day air both ways. And I'm still under warranty by having them take care of it. All in all couldn't be happier with the service. So if anyone needs the glass fixed my vote would go to Sammi.
Well, I knew the time would come, I shouldn't be so picky on cases. I had my phone in my lap, hopped out of the car and heard my phone drop from my lap. Totally forgot it was there. One corner impact and it cracked my screen, which is disappointing because I drop my iPhone all the time and nothing happens to it. But, at least it's not the whole screen that's shattered, might even be a waste to replace it. The screen is responsive still.
With that said, anyone know where I can get a replacement screen or should I have a "professional" do it?
I'm looking at this:
http://www.ebay.com/itm/LG-Google-N...e_Replacement_Parts_Tools&hash=item233373ec1c
That way there's no damage to the frame.
well yeah i want to know that too and how much it cost me to replace the screen
Sent from my Nexus 5 using Tapatalk
@dinggus
Ebay link looks OK. I guess you can replace screen yourself, if you have "straight" hands. Nexus 5 Teardown should helps you.
BTW, more Parts for Nexus 5.
Well, if you are going to try this one yourself, it's one of the "easier" ones. As long as you get the LCD assembly and frame that is already put together. On eBay, there are some vendors selling the the assembly + frame for $135. No really crazy tools are needed. Shouldn't be anything too catastrophic happen since you are changing the whole front of the phone. If you were trying to separate the top glass, I'd definitely advise against if you aren't a pro. If you absolutely don't feel comfortable with doing it and can be without the phone for a few days, then feel free to PM me, and we can discuss other options.
If you have steady hands, enough patience and some previous experience in disassembling phones (youtube could help a lot), it shouldn't turn out to be quite a big challenge.
I would advise though in some attention taking off the rear cover (it's not difficult, but if you apply too much pressure you might end up bending or breaking it). Same goes with the battery, which is attached to the back of the screen with some adhesive. Use a plastic tool for this, and try to peel it off with a strong and steady hand. Once you do that, it's only a few screws.
I think LG would fix it for $150 so $135 to fix it yourself eh. Unless you want the accomplishment, but I have never ventured into replacing a cracked screen.
Just got off the phone with LG, they said they can't price over the phone, they have to have a tech see the phone and they'll call with a quote. So, 2 weeks without a phone just to get a quote and maybe repaired if I want to spend that kind of money.
I am 80% positive that I have viewed a few post of them charging $150 for screen replacement. You aught to check in the thread "who dropped it" the answer might be there. Its in general. Hard to find with xda app.
Sent from The Deathstar
Well, turns out once the screen is cracked it cracks easier now. As of now, the phone starts clicking on random things when the screen is touched.
I'm debating to either buy a new one and sell this one, should come out to the same price as buying a replacement screen once the cracked phone is sold.
What would you guys suggest? I can't send it in to LG as I need my phone and replacement screen + front housing is $200 to replace myself or $220 to replace by a professional.
I'm looking at this: http://www.etradesupply.com/lg-nexus-5-lcd-screen-and-digitizer-assembly-with-frame.html
It seems to come with majority of everything and I just need to transfer over the antenna wires, motherboard and battery.
or
http://www.repairsuniverse.com/lg-g...exus 5 Screen with Frame&utm_campaign=LE55ONS
I'll have to transfer over everything, which they have a tutorial - https://www.youtube.com/watch?v=OPuCmfhzgbg - which makes me nervous seeing this.
dinggus said:
Well, turns out once the screen is cracked it cracks easier now. As of now, the phone starts clicking on random things when the screen is touched.
I'm debating to either buy a new one and sell this one, should come out to the same price as buying a replacement screen once the cracked phone is sold.
What would you guys suggest? I can't send it in to LG as I need my phone and replacement screen + front housing is $200 to replace myself or $220 to replace by a professional.
Can't you try the below? Quite easy to dis-assemble the phone, steady hands and proper screw driver + torx driver, use a hairdryer to warm up the glue connecting the battery + LCD to the digitizer
Sorry can't post external links to XDA due to post counter search Ebay for "Frame-LCD-Display-Touch-Digitizer-Screen-for-LG-Google-Nexus-5-D820-D821" results are between $108-$120 ...
Click to expand...
Click to collapse
Hi,
Last weekend, the front of my Z3 developed a hairline crack across the front while it was in my pocket.
I used it at the shops, put it in my pocket, walked home (5 mins) and took it out, and noticed it had what I thought was a scratch on the front. I wasnt bothered as it has a screen protector.
When i tried to use it, the touch screen was unresponsive, and when i turned it slightly sideways it became apparent there was a hairline crack in the glass.
The phone is in /perfect/ condition. Not a mark on it.
It seems from some googling that this is a common problem.
Took it into Car Phone Warehouse today, and they are sending it off to Sony to see if they will repair it. The Geek Squad guy said his did the same.
Sods law that this happens just as the Lollipop release finally happens /
Anyway, will update when I hear back from them as to if they are gonna fix it
George
I dont know for you. But i used mine as car GPS navigation for 6 hours directly exposed to sun and it was really HOT. Dont have a single mark on it.
Also i wear few jeans which have tight pockets, and it didnt made damage.
Maybe you were just out of luck, or you just saw it in that moment.
Its up in the air as to the cause of the mysterious xperia cracking. Some say its thermal, some say its a chemical pollutant in the screen. Hopefully sony will do the right thing and fix it for me.
I dont think its thermal in this case - the only temperature variation it got between fine and cracked was body temperature vs. uk april indoor temp which is basically no difference. It survived winter in the north of england OK
ripnetuk said:
Its up in the air as to the cause of the mysterious xperia cracking. Some say its thermal, some say its a chemical pollutant in the screen. Hopefully sony will do the right thing and fix it for me.
I dont think its thermal in this case - the only temperature variation it got between fine and cracked was body temperature vs. uk april indoor temp which is basically no difference. It survived winter in the north of england OK
Click to expand...
Click to collapse
Maybe just a bad luck. I hope you will fix it and enjoy as soon as possible. Because since i bought this phone, i dont have anything against it.
same happened to mine.
Just by carrying it in jacket. Now the screen has a hairline upside down and sensitivity in the screen is lost, except for the upper left side, so useless.
Any more people with issues like this?
daniel_fm said:
same happened to mine.
Just by carrying it in jacket. Now the screen has a hairline upside down and sensitivity in the screen is lost, except for the upper left side, so useless.
Any more people with issues like this?
Click to expand...
Click to collapse
Maybe you want to take out your keys, next time you throw it in your jacket.
TheTeslaCoil said:
Maybe you want to take out your keys, next time you throw it in your jacket.
Click to expand...
Click to collapse
keys never go in that pocket, that would be very unconfortable to reach. Keys would do screen scratches though, and I have none, a perfect shiny screen, just with a long hairline upside down.
When I get my fixed screen I will certainly use one of those plastic screen protectors.
daniel_fm said:
keys never go in that pocket, that would be very unconfortable to reach. Keys would do screen scratches though, and I have none, a perfect shiny screen, just with a long hairline upside down.
When I get my fixed screen I will certainly use one of those plastic screen protectors.
Click to expand...
Click to collapse
Plastic? Use a tempered glass one.
And a case.
TheTeslaCoil said:
Maybe you want to take out your keys, next time you throw it in your jacket.
Click to expand...
Click to collapse
You had to be that guy, the denier, the corporate defender. Self cracking screens do happen.
Happened to my Z2 which Sony repaired under warranty. They wouldn't do that if they weren't responsible. In my experience any singular cracks like those seen on my handset will be accepted by Sony for repair. Any spider web cracks they won't as thats consistent with impact damage.
My Z3 has tempered glass front and skin applied to the rear. I also have insurance covering damaged screens with a reasonable excess if required. I would not advise anyone to buy an Xperia Z device without also doing so.
https://plus.google.com/+StuBlakeley/posts/3YrjLU9ByHa
https://plus.google.com/+StuBlakeley/posts/BDbBLtbrA7P
http://www.xperiablog.net/2014/05/3...peria-z1-cracking-screen-issue-sony-responds/
SB13X said:
You had to be that guy, the denier, the corporate defender. Self cracking screens do happen.
Happened to my Z2 which Sony repaired under warranty. They wouldn't do that if they weren't responsible. In my experience any singular cracks like those seen on my handset will be accepted by Sony for repair. Any spider web cracks they won't as thats consistent with impact damage.
My Z3 has tempered glass front and skin applied to the rear. I also have insurance covering damaged screens with a reasonable excess if required. I would not advise anyone to buy an Xperia Z device without also doing so.
https://plus.google.com/+StuBlakeley/posts/3YrjLU9ByHa
https://plus.google.com/+StuBlakeley/posts/BDbBLtbrA7P
http://www.xperiablog.net/2014/05/3...peria-z1-cracking-screen-issue-sony-responds/
Click to expand...
Click to collapse
There are people with the same problem that you, and warranty did not covered it, so...be careful next time with your phone.
Not abuse
Mine defo went in a pocket by itself (keys in same pocket ? Obvious bad idea). I also had screen protector that came in box with phone and after market silicone case.
TheTeslaCoil said:
There are people with the same problem that you, and warranty did not covered it, so...be careful next time with your phone.
Click to expand...
Click to collapse
Yes because thanks to people willing to keep siding with the corporate profit makers over their fellow consumers and the lack of willingness for major tech news and mainstream media outlets to cover this properly and apply relevant pressure to Sony means that many of the people I've read about being refused service are from outside countries such as the UK with weighty consumer protection laws. Thankfully with shows run like Watchdog on the BBC and other consumer champions we have more luck fighting this.
I believe consumers who can show pictures of their phones with the hairline cracks over Sony. I know who has most to lose.
SB13X said:
Yes because thanks to people willing to keep siding with the corporate profit makers over their fellow consumers and the lack of willingness for major tech news and mainstream media outlets to cover this properly and apply relevant pressure to Sony means that many of the people I've read about being refused service are from outside countries such as the UK with weighty consumer protection laws. Thankfully with shows run like Watchdog on the BBC and other consumer champions we have more luck fighting this.
I believe consumers who can show pictures of their phones with the hairline cracks over Sony. I know who has most to lose.
Click to expand...
Click to collapse
But how can you prove you didn' t dropped it?
TheTeslaCoil said:
But how can you prove you didn' t dropped it?
Click to expand...
Click to collapse
I don't have to prove I didn't drop it, seeing as it broke a mere 6 weeks into ownership.
Consumer Rights
http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*adv0043-1011.txt
If you have accepted the goods and are seeking repair or replacement within the first six months after purchase, it is for THE TRADER to prove that the goods conformed to the contract (were not faulty) at the time they were sold to you. If you are claiming repair or replacement more than six months after purchase, the burden of proof is back to YOU, the consumer.
Click to expand...
Click to collapse
It is up to them to prove I had, hairline cracks don't do that on impact damaged screens. Spider webbing occurs on smashed impact damaged screens.
SB13X said:
I don't have to prove I didn't drop it, seeing as it broke a mere 6 weeks into ownership.
Consumer Rights
http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*adv0043-1011.txt
It is up to them to prove I had, hairline cracks don't do that on impact damaged screens. Spider webbing occurs on smashed impact damaged screens.
Click to expand...
Click to collapse
Ok, useful post for everybody.
It' s always good to know your rights.
That's bad luck man, sorry to hear it.
Yeah most people that are regular XDA users take good care of their devices, so I don't doubt for a second this is due to some manufacturing defect.
I am curious though to everyone this has happened to:
Were you using stamina mode by any chance?
Was it hot outside that day, or exposed to heat regularly?
Did you have your screen set on automatic brightness?
Did you test the phone for water proofing?
I'm just asking this because I'm wondering if heat and/or pressure played a factor.
Regardless, it's definitely Sony's responsibility to repair/replace the device free of charge.
They Fixed It
PLeased to report that I put it into Car Phone Warehouse for repair, and they sent it to Sony, who fixed it for free (and flashed Lollipop to boot!).
Very happy, and very happy I have my SD card back (due to Lollipop)
What were google thinking hobbling it like that in KK?
George
Nice congrats on getting good customer service and your phone back. [emoji4]
KitKat was actually released as a "security only" update. Google implemented SD card restrictions with the KitKat update after scrutiny over it's "lax" security by people such as Phil Schiller (Apple marketing exec) and others. This scrutiny had a snowball effect which eventually led to the SD card frustration we've all dealt with on KitKat.
While the Lollipop update addresses some of these frustrations, it is FAR from perfect and still causes problems for many users.
Following the locked bootloader rooting guide by G-Face (so you can keep your DRM keys) and then running SDFix from the Play Store, resolves all issues resulting from the SD card access issue (for both KitKat and Lollipop).
SD Card access is perfect now..
Cheers
IMHO SD card access is perfect in Lollipop (apart from needing specific support - would be nice to externally say " I want obscure program X that isnt lollipop aware (eg. rsync in my case) to have access, but what is have allows dropsync and ES File explorer access, which is good enough for me...
Im scared to root phones now, since a lot of companies deny warranty if that is done. Illegal or no in the EU its a fight i dont have time to have...
cheers
g
Got bitten tonight
Went out to eat with my family this evening, as we were leaving, I tried to unlock my phone to check email, but the touch screen was non-responsive. After closer inspection I discovered several hairline cracks on the screen. What's really odd is the phone was fine when we sat at the table, evening doing a quick search for my father in law. I put the phone in my front pocket by itself. 30 minutes later the screen was cracked., I'm hoping T-Mobile or Sony will help me out, otherwise I'm done with both.
Ok, it was inevitable I have a nasty scratch on my beloved Fire. Before anyone says pitch it buy another, I'm in Canada and it turns into $80+ Canadian to get one of these up here. I was wondering does anyone have a source for the screens for these yet? I COULD live with the scratch but it will always taunt me, laugh at me while I sleep....
Saint613 said:
Ok, it was inevitable I have a nasty scratch on my beloved Fire. Before anyone says pitch it buy another, I'm in Canada and it turns into $80+ Canadian to get one of these up here. I was wondering does anyone have a source for the screens for these yet? I COULD live with the scratch but it will always taunt me, laugh at me while I sleep....
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Hey man I've been looking around on the internet to see if I could find what you were looking for but with all the searching I've done I didn't find a single screen replacement (US).
This is most likely for two reasons:
1. Only amazon's warehouse (where the tablets are made, not actual asset warehouse) has them.
2. The screen would be a fraction of the cost of a tablet so people don't bother to sell them since the tablet is already cheap ($50 US).
Now some possible solutions you could try is see if anyone is selling a broken fire tablet; software wise, speaker, etc., on (Insert Local Selling Site Here That Starts With " C "), or you could try buying the tablets again but instead of getting ONE tablet, get TWO - FIVE OR snag the SIX tablet deal IF IT'S STILL UP ($250 US W/ Prime = ~$355-$400 CD W/ Shipping ). Then like this you could have backups or resell/gift the others if you don't need them.
Saint613 said:
Ok, it was inevitable I have a nasty scratch on my beloved Fire. Before anyone says pitch it buy another, I'm in Canada and it turns into $80+ Canadian to get one of these up here. I was wondering does anyone have a source for the screens for these yet? I COULD live with the scratch but it will always taunt me, laugh at me while I sleep....
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Depending on the severity of the scratch, you might try using one of those screen protectors where you have to put some soapy water on the screen side before applying it, then use a credit card to "squeegee" the excess water out from under the protector. Assuming that some residual moisture will remain in the scratch, that may minimize the appearance of the scratch, similar to how you can repair and hide windshield cracks by forcing clear resin into them. For that matter, it might be worth actually trying a windshield repair kit, dabbing some resin onto the crack, placing one of those curing strips over it, and leaving it in direct sunlight for a few hours.
Either option would be just a few dollars to try and if they don't work, you can just remove them, no harm done.
Scratched screen
First let me say that I have replaced broken touch screens on tablets. It's not an easy job.
The touch glass on this fire is glued to the display and so for the $50 price of a new tablet is not practicle to replace.
I would try this:
Get a small tube of CLEAR 100% silicone sealent and fill the scratch with just barely enough to be pefectly smooth.
Then install a 9H Hardness Glass screen protector that is available from Amazom for about $12
It will protect your screen from future accidents and make the scratch almost if not completely invisible..
A $50 tablet has to cut costs somewhere, but I'm still a bit annoyed that Gorilla Glass and oleophobic coating were two things that went. Sigh....
But to answer your question, I'd say either a screen protector or just live with it. If my $600+ phone got scratched I'd be freaking out, but my $50 Fire? Not so much.
You could always brick it, then send it back for warranty exchange.
Dog got a hold of mine.....feel better?? lol
One of my clients just informed me that a crack on the top left of the touchscreen of his S7 Edge caused the entire touchscreen to be completely inoperable. The entire screen was flickering like crazy. BE WARNED. I have not heard of anything like this before. Touchscreens are usually usable even if the entire screen is cracked.
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Duh...
It all depends onthe way the phone falls. There are no proven examples that screen A will always survive because iti s only cracked a little and screen B will go dead at whatever conditions. Only probability and nothing else.
Lol sent from iphone.
Mines dropped and cracked on the back and a slight crack in the corner. touchscreen still works fine ... no worries tho my insurance phone will be here tomorrow yay ???
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
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wtf hahah .
oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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It's possible on any device. Like mentioned above, chances are that the way it dropped (force, speed, angle, etc) damaged the hardware and that the screen crack as nothing to do with it.
All in all, be careful gents, devices aren't indestructible
oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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So I guess the moral of the story is, don't drop the phone, Of course nobody ever plans on dropping their phone. But if you are trying to say that if you drop the phone then the screen may break, and if the screen breaks then the touchscreen may fail, that's not news to anyone.
mine drop, still got case on...still work fine....lol
Should be more careful.
I once dropped my s7 edge and only once and it stopped working completely. I'll remember next time I'm 30ft up to secure my phone better. Can't believe 1 drop and my phone won't power on geeez Samsung must be making low quality phones now.I BLAME SAMSUNG
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Lol, not every single phone will be exactly the same, and the goes for any and all manufacturers of anything. My first S7 Edge I dropped like 5 times at waist height, a few lower, only a few cracks on the back glass and a few dents on metal edges. Not once did the front glass get scratched or dented thankfully. I ended up exchanging it for a new one since I had GSP and the MFG warranty. Granted I preordered mine and the way Best Buy had to do the GSP plans on those pre orders meant no matter what was wrong with my phone I didn't have to pay for a new one. Got an Otterbox Commuter case and my new ones been flawless I love Samsung. I've already swam with it in a 9 ft pool and no problems since. Granted like I said above, any company who makes anything, even electronics will unfortunately have some that can't take as much abuse since these things are mass produced.
what?
-_-
gotta be carefull than using this phone and don't forget to have an insurance for your phone.
i will be getting mine back from samsung tomorrow sent it in for mic not working when trying to talk on the phone but works ok on speaker phone or blue tooth
the report states they replace the lcd. to fix the mic not working here is a copy of it. also when the back cover was remove some how there was a crack on the back glass and camera glass they wrote it as abuse.WTF new back cover$70.00
Your product was shipped on 7/29/2016 at 5:55 PM EST.
Service Ticket Number: 4136883135
Ship Company: UPS
Tracking Number: 1ZE30
Serial number: 356164072690302
Please view additional information below for more details.
Original Problem:
CALL QUALITY /SOUND - SOUND PROBLEMS - MICROPHONE NOT WORKING
Problem found:
BACK COVER CRACKED - ABUSE - COSMETICS DAMAGE
Solution:
REPLACED COSMETIC - REPLACED LCD
oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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Click to collapse
My phone slid off a table that was maybe 4 ft high and caught one of the stabilizing bars (that connect table legs) on the way down. Entire screen cracked, mad flickering.
This is a very delicate phone. I have dropped smartphones before (without a case) and this is the first one in my history (starting with the original iPhone!) that got any serious damage from a fall. The other three people I know who own an S7e all cracked theirs in the first 3-4 months too. A case is a definite must.
As someone that works in this field, I lol'd. Its usable if you didnt crack the LCD or Digitizer. For simplicity sake lets say there are three layers, the glass your finger touch, the digitizer right under it, then the LCD. You crack either of the bottom 2 layers, you got a non-working phone. You crack the top glass, put something like tape or tempered glass over it, it'll work just fine.
me 2.. I will pay around 300 euro.
Your phone drop dead,?
You guys are also talking about dropping glass phones. Sure it's technically a plastic glass composite material, but they will crack with enough force. Like I said above, I dropped my first one like 5 times without a case and only got a few cracks on the back glass, the front has hit the ground at waist height several times and it never cracked which really surprised me that the back cracked but not the front. I definitely would get a case. The Otterbox Commuter case is really nice because it's tough but still slim enough for easy entry and removal of your pocket. And yes insurance plans like Best Buy's GSP is definitely a must for this price point.
Same happened to mine, a couple of low drops (1 bounce) with no external damage.
The display turned green and eventually died.
From the way the support centre answered, it seems that they have high numbers of this problem.