Anybody else has problems after MM update? - Moto G 2015 Q&A, Help & Troubleshooting

I don't know if this has been covered already in other threads but i think i need to revert back to Lollipop. Unrooted 2/16GB us model stock LP received MM this morning. Phone is laggy, apps that worked perfectly in LP force close, some don't work at all. Third party apps call recorder, camera app, audio recording, dashcam, possibly other apps. I didn't get a chance to test everything. WiFi manager app shows networks only if i enable GPS. Every time i connect the phone to PC i need to pull down the notification tray menu and select how i want to connect for the external SD to be detected by PC. Extremely annoying. When i select 'file transfer' i see only one folder in external SD which i created before the update. I still have my files in SD and can see them in file manager, but not when connected to PC. This is ridiculous. LP wasn't bad. Now my G3 is useless. Thanks a lot, craporola!!!
Something is running in the background and draining the battery. The screen isn't on but feels very warm. I'm powering off until i figure out what's wrong with it after MM update.

so far the only thing I've noticed is that chrome beta, my default browser, jams up and stops responding every now and then. one time I even got a warning that it stopped responding and I could wait or close... never saw that before. weird
Sent from my MotoG3 using Tapatalk

Sounds like you need to manually wipe the cache partition, and if that fails do a factory reset... And remember that some of those apps are going require special permissions in Marshmallow to work (such as Microphone, not all apps are given that permission by default).
I have been on MM for 2 weeks, and tried lots of apps just to see if I can get it to fail... everything has worked flawlessly. The fact the phone isn't sleeping and it's staying warm points to an app, the OS itself would not do that.
Don't get me wrong, the MM update has it's problems with stuff like USB MTP access, spotty BlueTooth issues, but nothing show stopping. Battery life is marginally worse in normal use, better when Doze mode's criteria can be met, but the screen is noticeably brighter and crisper.
Oh, and the USB access has a known fix... go to Apps, Show System Apps, and find "External Storage" and "Media Storage" and tap into them, then tap Storage in that menu and click Clear Data and Clear Cache. Once you have done both of them reboot the phone and you should be able to access the external storage normally again.

acejavelin said:
Oh, and the USB access has a known fix... go to Apps, Show System Apps, and find "External Storage" and "Media Storage" and tap into them, then tap Storage in that menu and click Clear Data and Clear Cache. Once you have done both of them reboot the phone and you should be able to access the external storage normally again.
Click to expand...
Click to collapse
The fix works for Windows. However. using Ubuntu I am limited to a PTP connection. I am unable to establish a MTP connection. Although my PTP connection works for the internal storage, it fails when trying to mount the sd card.

MrTooPhone said:
The fix works for Windows. However. using Ubuntu I am limited to a PTP connection. I am unable to establish a MTP connection. Although my PTP connection works for the internal storage, it fails when trying to mount the sd card.
Click to expand...
Click to collapse
Works fine for me in Mint with MTP.
Sent from my MotoG3 using Tapatalk

cupofcloud said:
so far the only thing I've noticed is that chrome beta, my default browser, jams up and stops responding every now and then. one time I even got a warning that it stopped responding and I could wait or close... never saw that before. weird
Sent from my MotoG3 using Tapatalk
Click to expand...
Click to collapse
i chatted with moto, recommend to reset the phone after MM update. Time consuming and annoying but i did it. So far everything seems good except tried a few wifi managers and still need to enable gps to see networks. I can't understand the reason for gps. i'm not mapping locations, only need network name to connect.

acejavelin said:
Sounds like you need to manually wipe the cache partition, and if that fails do a factory reset... And remember that some of those apps are going require special permissions in Marshmallow to work (such as Microphone, not all apps are given that permission by default).
I have been on MM for 2 weeks, and tried lots of apps just to see if I can get it to fail... everything has worked flawlessly. The fact the phone isn't sleeping and it's staying warm points to an app, the OS itself would not do that.
Don't get me wrong, the MM update has it's problems with stuff like USB MTP access, spotty BlueTooth issues, but nothing show stopping. Battery life is marginally worse in normal use, better when Doze mode's criteria can be met, but the screen is noticeably brighter and crisper.
Oh, and the USB access has a known fix... go to Apps, Show System Apps, and find "External Storage" and "Media Storage" and tap into them, then tap Storage in that menu and click Clear Data and Clear Cache. Once you have done both of them reboot the phone and you should be able to access the external storage normally again.
Click to expand...
Click to collapse
I reset the phone per moto recommendation. So far apps that didn't work before now seem ok. I'm still waiting for my bt headset to arrive so can't test bt yet. I don't think i can manually wipe anything. Unrooted.

guest_2011 said:
I reset the phone per moto recommendation. So far apps that didn't work before now seem ok. I'm still waiting for my bt headset to arrive so can't test bt yet. I don't think i can manually wipe anything. Unrooted.
Click to expand...
Click to collapse
Yes you can... Reboot into bootloader and start factory recovery, after a bit it will say "No command" or something to that effect, the press PWR+VOL Up, you will get the stock recovery menu with an option to wipe cache partition. Give it time, mine took 15+ minutes.
Sent from my MotoG3 using Tapatalk

acejavelin said:
Yes you can... Reboot into bootloader and start factory recovery, after a bit it will say "No command" or something to that effect, the press PWR+VOL Up, you will get the stock recovery menu with an option to wipe cache partition. Give it time, mine took 15+ minutes.
Sent from my MotoG3 using Tapatalk
Click to expand...
Click to collapse
Is it the same or better than factory reset? I already reinstalled a bunch of apps so prefer not to wipe in recovery, unless its absolutely necessary.

guest_2011 said:
Is it the same or better than factory reset? I already reinstalled a bunch of apps so prefer not to wipe in recovery, unless its absolutely necessary.
Click to expand...
Click to collapse
This only wipes the cache partition, it is not a factory reset and does not remove any apps or user data. Basically Android builds an optimized, cached copy of APK files, this will delete that information causing it to rebuilt on the next boot.
Sent from my MotoG3 using Tapatalk

guest_2011 said:
i chatted with moto, recommend to reset the phone after MM update. Time consuming and annoying but i did it. So far everything seems good except tried a few wifi managers and still need to enable gps to see networks. I can't understand the reason for gps. i'm not mapping locations, only need network name to connect.
Click to expand...
Click to collapse
OTG works? Thanks!
Sent from my MotoG3 using Tapatalk

acejavelin said:
Sounds like you need to manually wipe the cache partition, and if that fails do a factory reset... And remember that some of those apps are going require special permissions in Marshmallow to work (such as Microphone, not all apps are given that permission by default).
I have been on MM for 2 weeks, and tried lots of apps just to see if I can get it to fail... everything has worked flawlessly. The fact the phone isn't sleeping and it's staying warm points to an app, the OS itself would not do that.
Don't get me wrong, the MM update has it's problems with stuff like USB MTP access, spotty BlueTooth issues, but nothing show stopping. Battery life is marginally worse in normal use, better when Doze mode's criteria can be met, but the screen is noticeably brighter and crisper.
Oh, and the USB access has a known fix... go to Apps, Show System Apps, and find "External Storage" and "Media Storage" and tap into them, then tap Storage in that menu and click Clear Data and Clear Cache. Once you have done both of them reboot the phone and you should be able to access the external storage normally again.
Click to expand...
Click to collapse
I followed your instructions for usb storage and i still can't access the phone like in lollipop. Plugged in, file explorer window popped up and i could access internal and external. Since MM update i have to pull down notification bar and select how i want USB connected. Charge, MTP, PTP, MIDI. This is what my external SD looks like now in windows. In phone its 1F78-151A.

guest_2011 said:
I followed your instructions for usb storage and i still can't access the phone like in lollipop. Plugged in, file explorer window popped up and i could access internal and external. Since MM update i have to pull down notification bar and select how i want USB connected. Charge, MTP, PTP, MIDI. This is what my external SD looks like now in windows. In phone its 1F78-151A.
Click to expand...
Click to collapse
That is a change in Marshmallow, it defaults to Charge Only... It can be changed in the Developer Menu when USB is not connected.
Sent from my MotoG3 using Tapatalk

Related

Speaker phone issue/ back light issue

SO i have a issue, suddenly my phone has these two issues, it lights up randomly and everytime i make or receive a phone call and i answer my phone it goes directly to speaker phone... i did a full wipe 1.5 and re installed a new rom and still has these issues. any help or ideas? Really feel it has something to do with the locations app, seeing how it keep randomly pops up... any suggestions this is getting really annoying
You may have to manually do a full wipe and then reinstall. From clockwork do these steps
1. Wipe data/factory reset
2. Go to advanced and wipe dalvik.
3. Go to mounts and format system. 4. Install Rom of choice
If you still have issues after this then it may be something on your SD card. Backup music, pics and anything else from SD card and format it as fat32.
Make sure as well to read the forum that you got the Rom from and make sure its not a known issue.
Sent from my Inspire 4G using XDA App.
Gizmoe said:
You may have to manually do a full wipe and then reinstall. From clockwork do these steps
1. Wipe data/factory reset
2. Go to advanced and wipe dalvik.
3. Go to mounts and format system. 4. Install Rom of choice
If you still have issues after this then it may be something on your SD card. Backup music, pics and anything else from SD card and format it as fat32.
Make sure as well to read the forum that you got the Rom from and make sure its not a known issue.
Sent from my Inspire 4G using XDA App.
Click to expand...
Click to collapse
Well i had a certain rom starting experiencing these issues so i switched roms, now i uninstalled locations, and locations launcher via titanium. but now my car mode pops up and i think that is what is doing it with the speaker phone and randomly lighting up, anyway to disable or uninstall car mode??? i can click it and disable it for 5 seconds then its back but still speaker phone wont turn off upon dialed or received calls.... ugh frustrating
Maybe its the car panel app. I know all of these kind of apps store settings in your SD card and doing a full wipe doesn't touch data on your SD. I would try formatting your SD card. Also restoring system apps through titanium backup can be problematic. Not sure if you are doing this, but if so be sure to only restore apps that you have downloaded from the market.
Sent from my Inspire 4G using XDA App.
doing a full format now, then will manually do a fully wipe then re install, thanks for the help hope it works
speaker phone issue is now fixed although locations still pops up telling me no files are on my sd card and suggest to download them... scared that if i do im gonna have all the problems again???
It always says that when you first open locations. The files that it needs are just maps but they are huge files.
Sent from my Inspire 4G using XDA App.
I do not use locations because its only a free version and if you want to use all the features you have to subscribe and it tacks onto your phone bill. Google maps is capable of all the same functions and works better imo.
Sent from my Inspire 4G using XDA App.
Gizmoe said:
It always says that when you first open locations. The files that it needs are just maps but they are huge files.
Sent from my Inspire 4G using XDA App.
Click to expand...
Click to collapse
thats the thing i dont open it, the download just keeps popping up, even if i push cancel it comes back in 20 seconds and doesn't stop. so anyways i downloaded it once again and now im back to my problem. i uninstalled locations and now my phone is back once again to going to car mode off and on and speaker phone issue is now back assuming that has something to do with the car mode...?? is there anyway to uninstall car mode??? or completely disable it?
gcihlar said:
thats the thing i dont open it, the download just keeps popping up, even if i push cancel it comes back in 20 seconds and doesn't stop. so anyways i downloaded it once again and now im back to my problem. i uninstalled locations and now my phone is back once again to going to car mode off and on and speaker phone issue is now back assuming that has something to do with the car mode...?? is there anyway to uninstall car mode??? or completely disable it?
Click to expand...
Click to collapse
You can use an app removal program from the market. This is a very weird problem. I wish I had more ideas for you but I'm stumped on this one.
Sent from my Inspire 4G using XDA App.
well im looking in titanium and can't find anything relevant to car mode... what should i exactly be looking for to fully remove it?? I just switched to cm7 and my phone was working perfectly then i plugged in the phone to my computer and now it is back in car mode yet again.... i really dont need or want car mode any way to just delete it?? can someone point me in the right direction, Can't figure out why my phone wants to be in car mode all of a sudden all the time...

Lost 3g/4g connection

Guys I am really struggling with this phone. I have wasted 2 entire workdays now trying to get it how I like it. Yesterday I rooted with motofail2go and ran into an issue with usb only recognizing as charge only. Turns out I had to enable debug mode, turn off the phone, turn it back on, and then disable debug mode. Fixed the problem at 130 PM today.
At 145 PM today after doing this fix and running an ap called reverse tether my mobile data has disabled itself and I cannot get it to turn back on. Wifi is fine. Like I said I ran into some problems with debug mode switching settings around even when outside of debug mode and I cant for the life of me figure out how to reset my data connection.
Key fact: Even though the phone shows no data, when it boots up gmail always pops up with hundreds of new messages that I havent had the time to check nor did I choose to open the gmail ap. Its like gmail can still access the internet but it is disabled for me or any other function. For all I know it could simply be chached messages showing up automatically without checking for or recieving new messages.
I have done a soft reset and cycled airplane mode a few times. I have cycled thru the available network options and still nothing.
I am really having a hard time enjoying this phone as much as I would like to becaue of these weird issues. This is my first Motorola and I must say I am not impressed. And then it is sad coming to the XDA photon Q forum and there is no organization, no stickys, no useful threads hilighted, its like no one even cares about this phone. I have no clue what I am even doing when rooting, unlocking, bla bla whatever but at least the other forums are well organized and thoughtfully moderated. I dont even t think the mods here have the Photon...
Rant off... TIA
I seemed to have all kinds of random issues and problems when I first got this phone rooting and applying the first few mods, but...knock on wood they all worked themselves out and it's been solid.
A few weeks ago during that time I too experienced the loss of data issue. I was on wifi all day while at work tweaking & playing with the phone, then when I left work,...bam,..no wifi. Reboot, nothing. Airplane on/off, nothing. Tried updating the PRL, weird thing is I could watch it turn the 3G on to "phone home" to Sprint, then it would say the PRL was current and the data would be back off. WTF? Haha..
Surprisingly, what ended up working for me was the SprintZone app.
I opened the Sprint Zone app.
Scoll to the bottom and in the lower right there's a "Help" tile.
Scroll to the bottom of that next page and at the very bottom it says Update Profile.
After hitting that, I had my data back and haven't had the problem since that one time.
I wanted, so badly, for this to fix the issue. I just knew it would... but it didnt. I updated my PRL and Profile by wifi along with the Sprint Zone update you mentioned but still nothing, only wifi.
Can Sprint do any sort of reset?
Is there any way that Moto or Sprint have an auto off switch installed in the phone or the programming that is triggered by something like tethering without a tethering plan? Or rooting without using the Moto unlock key via motofail2go?
On a more general note can someone please tell me how to transfer files from my internal storage to the SD card? My internal memory is literally all used up by 2 games and my usual apps... i keep getting the low volume space warning popping up. Pretty ridiculous for a brand new top shelf phone.
I don't think it will make a difference, but make sure you are NOT on wifi when you try the SprintZone update.
I wasn't connected to wifi when it worked for me. Probably separate causes behind our similar issue, so what worked for me may not for you, but worth a shot.
I found out what it is:
Why did my mobile internet stop after using this app?
It has been reported very rarely that mobile internet stops working after using the app. This is due to the Appear as 3G feature.
If the 3G option is causing you problems, you can turn it off in the settings menu.
If this rare problem happens, to restore your device's internet, go to Mobile Network settings > Acess Point Names (APN) and choose Reset To Default from menu, or manually add your carriers APN.
Click to expand...
Click to collapse
Can anyone tell me how to reset my APN on the photon Q?
To transfer files from your internal sd card to the external sd card you can use a file manager like Astro or es file manager. I use es file manager personally, it has all the features of root explorer in a free app with easy to use interface. The internal storage is marked as the /sdcard directory and the external sd card is marked as /mnt/external1
In es file manager just enable the root options in settings and navigate up one level from the /sdcard directory to find the /mnt directory.
The built in file manager will do it too, but the options are limited and interface is clumsy.
Sent from my XT897 using xda app-developers app

no usb notification (PACMAN)

usb debugging is checked in developer options, phone appears as photon q and mot composite ADB interface in device manager and windows explorer. i have tried 3 usb 2.0 cables and a usb 1 cable. 2 of them were labled as "data cables" and have worked in the past. i have installed the Motorola software previously. only internal storage DCIM and pictures folders are viewable through explorer. i suspect the phone is recognized as being in camera mode but since there is no notification i cant change this. i do have an sd card in the device that is recognised by the operating system. so whats the next step?
Have you tried the original Moto cable?
Have you tried clicking on the notification from the shade and changing the mode?
arrrghhh said:
Have you tried the original Moto cable?
Have you tried clicking on the notification from the shade and changing the mode?
Click to expand...
Click to collapse
yes i tried the moto cable and what mode toggle? the network one from off to on yes, and i tried the lte off and on, even reset apn's. the only thing that seems to work is a reboot which only works for the first 3 mins or so. issues started after i flashed nightly. im gonna attempt to do a clean install of nightly. if that doesnt work i might have to stick with rc2
edit: im going to have to call the carrier and see which apn they recommend because i have 5 for sprint
did a factory reset and reinstalled pacman rc2 running smoooooth. wish i could have rc3 though :/
ashtreylil said:
did a factory reset and reinstalled pacman rc2 running smoooooth. wish i could have rc3 though :/
Click to expand...
Click to collapse
I guess you're good then?
arrrghhh said:
I guess you're good then?
Click to expand...
Click to collapse
nah now my sd card isnt recognised and i dont have a spare or another device to test if its the card. no mount options in the menu. i also figured out that theres a way to change mtp and ptp via the three dots in the storage menu if anyone gets this problem. also i have no service, idk if theres a way to improve reception from the phone.
ashtreylil said:
nah now my sd card isnt recognised and i dont have a spare or another device to test if its the card. no mount options in the menu. i also figured out that theres a way to change mtp and ptp via the three dots in the storage menu if anyone gets this problem. also i have no service, idk if theres a way to improve reception from the phone.
Click to expand...
Click to collapse
You seem to have an unending fountain of issues. Try flashing stock and seeing if they persist. You may have a hardware issue.
You should have some sort of way to plug the SD card into your computer - IE a converter card or a USB-to-microSD key. I guess I always make sure the card comes with one kind or another so I have a few laying around... You can buy one pretty cheap too, especially if you have a MicroCenter near you.

Weird stuff happening on phone

Hi all, my mom has an Motorola Moto G3 phone. Have noticed many weird things happening on the phone since yesterday.
The notification panel won't slide down. Also, no notifications are displayed in the notification bar, even when there are notifications, like receiving sms or messages on Whatsapp.
The phone has a swipe lock screen. But, the lock screen won't work, even though it shows in Security settings, that there is one.
Calls are being made from the phone, but no calls are being received. For example, if I call the phone, it says that the person is busy and the connection ends. My brother had also tried calling... same thing.
No apps can be downloaded or updated from the Play Store.
I tried to connect the phone to the PC, but, since I cannot slide down the notification panel, there is no way to change the connection mode to transfer data.
I should mention that the storage on the phone was getting close to being filled, and the phone was showing the warning that storage was less and that some of the functions might stop working. So, are these things because of that?
But, I did delete a lot of photos and videos and uninstalled apps, and now there is sufficient storage for the phone to run properly, but it still doesnt work, and these weird stuff are happening.
I suspect from the weird behavior that there might be a virus. Is that so?
What do I do? How will the phone return to sanity? How do I backup the data... if the solution is to factory reset the phone. There are important photos and videos and whatsapp data which I would like to save before performing a reset.
Any help will be appreciated.
A lot to cover there.
First Long press the power button whilst the phone is on.This will reboot to Safemode.See if you can now use a USB Data cable to backup what you need to your PC/Laptop/Tablet.
Note:Some USB cables are,"Charge Only" so check the USB cable is Data transfer capable.
Then if you have a Google account and are connected via Phone data or WiFi go Settings/Accounts/Google and untick and re-tick all sync options to make sure all your Google stuff is updated.
Then do a,"Hard Reset/Factory Restore.
Just put Moto G3 into youtube with the words Hard Reset,
https://www.youtube.com
Although a Hard reset seems like a big move I do one at least a couple of times a year as a kind of 10,000 mile service for my Android phones even if they are running well and it clears out all the junk I tend to accumulate and keeps them slick,fast and problem free.
HTH
Thanks a lot for your reply. Your post comes as a lifesaver.
I took a backup of the data by transferring stuff on to the SD card and then transferring the data from there to the computer.
I had booted in safe mode, but there too the phone showed same behavior. I also noticed that the home button, or the task manager button were not working too.
After taking the backup, I also changed the password for the Gmail account for security, in case the mobile was somehow compromised.
Then I wanted to do a factory reset, but the button seems to be greyed out, and there seems to be no way to perform a soft factory reset. So, your post comes at the nick of time to save me, as I was thinking what to do now. Thanks a ton!
Performed a hard reset of the phone, and the phone is working fine now. Everything is normal.
What might be the reason for such behavior though?
Not being able to lock the phone, install/update apps, factory reset... all this makes me think if it was some kind of malware.
Another reason I can think of is that the storage got full, and so these strange stuff started, but it should go back to normal when stuff was deleted and sufficient storage became available. Still, doesnt explain why lock wouldn't remain.... and other stuff. Really weird.
Modern,"Smart Phones" are very complex computers.With so many apps on them that get updated some updates don't always play nice and mess up the phones.You could spend hours tracking down a single app that might be a cause of a problem.
As you say as well the the storage on the phones might well have got clogged up with old Temporary data that has not been cleared out as it should.
For future reference another trick is to wipe the Cache partition from Recovery mode.I would have suggested this first but as you said space was running out it's best to have a clean start
Yes, it was good to have a clean start with the phone.
Thank you for that trick to wipe the cache partition from Recovery mode. Will keep that in mind.
Thanks a lot again.

Question OnePlus OTA update softbrick

Hi,
Posting this as I cant find anything online and not sure if anyone else has experienced this. The newest update (seemed like a minor one) has made my phone unusable after the restart.
It boots into OS same as always but displays blank screen after boot (can't tell if it's on cos oled). I know it's in OS because holding power button brings up the native android power menu. It as keeps constantly micro vibrating. Like when you're typing really fast or something. Not sure what the issue is, and haven't yet tried resetting to factory, but fixing isn't gonna be fun since OEM unlocking is disabled.
I'm trying to get some files off it somehow before I try anything else but can't seem to find a way in.
The ver. According to the power menu is: RKQ1.211119.001
You need to have OEM unlocking enabled in dev options for that tho don't you?
I turned it off a week or 2 ago as I thought I probably won't be unlocking the phone anytime soon, if at all.
Option only seems to be msmtool.
Have you tried going into recovery (I assume you are on stock recovery) and reset system settings? I believe this does a factory reset without wiping data. You might want to fact check that as I have seen the option but never used it, there is another option in there called erase everything which I would assume is a complete factory restore (as in new out of the box).
Yeah checked there, theres only one option unfortunately, seen vids where they have multiple but their ver is 2.0 whereas mine says 1.2. I intend to try that first but wanted to see if there was a way around incase that was a full reset + wipe internal storage. Tbf now that mention it, it's still possible internal storage is unaffected, which is what I want.
M52 said:
Yeah checked there, theres only one option unfortunately, seen vids where they have multiple but their ver is 2.0 whereas mine says 1.2. I intend to try that first but wanted to see if there was a way around incase that was a full reset + wipe internal storage. Tbf now that mention it, it's still possible internal storage is unaffected, which is what I want.
Click to expand...
Click to collapse
let us know how you go.
So, issue fixed with factory reset thru stock recovery (Wipe Data -> Wipe User Data), however has come with the downside of all data including internal storage being wiped. Everything seems to be working tho, and works after restart.
Well, that sucks. Hope you didn't lose anything you couldn't get back.

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