Lost 3g/4g connection - Motorola Photon Q 4G LTE

Guys I am really struggling with this phone. I have wasted 2 entire workdays now trying to get it how I like it. Yesterday I rooted with motofail2go and ran into an issue with usb only recognizing as charge only. Turns out I had to enable debug mode, turn off the phone, turn it back on, and then disable debug mode. Fixed the problem at 130 PM today.
At 145 PM today after doing this fix and running an ap called reverse tether my mobile data has disabled itself and I cannot get it to turn back on. Wifi is fine. Like I said I ran into some problems with debug mode switching settings around even when outside of debug mode and I cant for the life of me figure out how to reset my data connection.
Key fact: Even though the phone shows no data, when it boots up gmail always pops up with hundreds of new messages that I havent had the time to check nor did I choose to open the gmail ap. Its like gmail can still access the internet but it is disabled for me or any other function. For all I know it could simply be chached messages showing up automatically without checking for or recieving new messages.
I have done a soft reset and cycled airplane mode a few times. I have cycled thru the available network options and still nothing.
I am really having a hard time enjoying this phone as much as I would like to becaue of these weird issues. This is my first Motorola and I must say I am not impressed. And then it is sad coming to the XDA photon Q forum and there is no organization, no stickys, no useful threads hilighted, its like no one even cares about this phone. I have no clue what I am even doing when rooting, unlocking, bla bla whatever but at least the other forums are well organized and thoughtfully moderated. I dont even t think the mods here have the Photon...
Rant off... TIA

I seemed to have all kinds of random issues and problems when I first got this phone rooting and applying the first few mods, but...knock on wood they all worked themselves out and it's been solid.
A few weeks ago during that time I too experienced the loss of data issue. I was on wifi all day while at work tweaking & playing with the phone, then when I left work,...bam,..no wifi. Reboot, nothing. Airplane on/off, nothing. Tried updating the PRL, weird thing is I could watch it turn the 3G on to "phone home" to Sprint, then it would say the PRL was current and the data would be back off. WTF? Haha..
Surprisingly, what ended up working for me was the SprintZone app.
I opened the Sprint Zone app.
Scoll to the bottom and in the lower right there's a "Help" tile.
Scroll to the bottom of that next page and at the very bottom it says Update Profile.
After hitting that, I had my data back and haven't had the problem since that one time.

I wanted, so badly, for this to fix the issue. I just knew it would... but it didnt. I updated my PRL and Profile by wifi along with the Sprint Zone update you mentioned but still nothing, only wifi.
Can Sprint do any sort of reset?
Is there any way that Moto or Sprint have an auto off switch installed in the phone or the programming that is triggered by something like tethering without a tethering plan? Or rooting without using the Moto unlock key via motofail2go?
On a more general note can someone please tell me how to transfer files from my internal storage to the SD card? My internal memory is literally all used up by 2 games and my usual apps... i keep getting the low volume space warning popping up. Pretty ridiculous for a brand new top shelf phone.

I don't think it will make a difference, but make sure you are NOT on wifi when you try the SprintZone update.
I wasn't connected to wifi when it worked for me. Probably separate causes behind our similar issue, so what worked for me may not for you, but worth a shot.

I found out what it is:
Why did my mobile internet stop after using this app?
It has been reported very rarely that mobile internet stops working after using the app. This is due to the Appear as 3G feature.
If the 3G option is causing you problems, you can turn it off in the settings menu.
If this rare problem happens, to restore your device's internet, go to Mobile Network settings > Acess Point Names (APN) and choose Reset To Default from menu, or manually add your carriers APN.
Click to expand...
Click to collapse
Can anyone tell me how to reset my APN on the photon Q?

To transfer files from your internal sd card to the external sd card you can use a file manager like Astro or es file manager. I use es file manager personally, it has all the features of root explorer in a free app with easy to use interface. The internal storage is marked as the /sdcard directory and the external sd card is marked as /mnt/external1
In es file manager just enable the root options in settings and navigate up one level from the /sdcard directory to find the /mnt directory.
The built in file manager will do it too, but the options are limited and interface is clumsy.
Sent from my XT897 using xda app-developers app

Related

So many issues...can anyone solve any of them?

I have a LG G2x, got it when it first came out, dont want to buy a new phone really, but this thing is a plague.
the issues didnt matter before because i strictly used it for a very occasional phone call or txt and that was it, but now I'm using it more, and all its problems are too much to deal with. below is a list of issues with details I believe are relevant, if anyone has any suggestion for any of them please share.
Currently running:
Android version 2.3.3
kernal 2.6.32.9
build GR140
software version LG-P999-V21e
Issues:
1. Computer doesnt recognize phone (Can't go into USB Mass storage mode):
-when I plug the phone in, it charges, but no USB signal in the notification bar
-no "enable mass storage mode?",
-turned on/off mass storage mode in settings
-turned on/off usb debugging in settings
-used various (20+) usb cables, no change
-used various (10+) computers, no change
-used various USB ports on each computer, no change
-Installed various versions of LG Drivers and LGs update tool (every version I could find) into my PC
The phone originally went into mass storage mode fine and without trouble. within a few weeks of owning the phone I was given notification of an update and downloaded it, all was fine (I assume this was 2.3.3 from 2.3.2, not sure, wasn't familiar with android back then and didn't know these things). A couple months later I got another notification of a new update and downloaded it. When it was done I couldn't notice any changes, and I believe (its been years) the version stayed the same (2.3.3, LG-P999-V21e) After reading the last few days, it looks like my phone should have been able to upgrade to V21y and I had LG support verify this, but it never did (partially failed update?), using the check for update in my phone yields a never ending "checking server for update", and I'm unable to use the LG update tool because my PC cant recognize my phone.
This stops me from easilly accessing my phones files to share between my pc, plus I cant root or install any other android versions, nor can I even get the latest update for the stock version.
2. Random freezes
From what I can tell the phone stays on but the screen goes out (might be wrong, but I'm sure I heard a phonecall come in once when It did this), the only fix is to pull the battery and put it back in. Supposidly this was fixed in the 2.4.4 update, but I cant get it...so... yea.
3. SMS Messages (sometimes) come in multiple times.
This only recently started in the last 6-8 months, and is occuring with multiple people over multiple networks. Sometimes txting will be completely normal, but other times (random from what I can tell) I'll get the same text 2, 3, 4, 18 times over the course of an hour. It drives me nuts when someone says "sup" to me over and over again for an hour strait. cleared all my messages, cleared cache etc, factory reset, even got a new sim and called tmobile, nothing fixes it.
4. GPS SUCKS:
-cleared data/cache and uninstalled google maps updates
-reset various settings
-gone into hidden menu and altered various settings for the GPS (and set them back to the default ones)
-used various gps testing apps
-added Google to the SLP server list
-tried all combinations of data/wifi/roaming being enabled/disabled
Basically, I recently got data on my phone (never needed it) and tried to use GPS when going somewhere I'd never been to before. The first try googles nav sat there saying "searching for GPS..." and never found me, which I thought was weird because when I open the app it would put me exactly where I'm at, it just would instantly lose me for good. After a few days I realized SOMETIMES it would pick me back up, so I could travel with GPS, it would tell me where to go, lose me, I drive blind for 5-10 minutes, then it'd pick me up again long enough to give me the next turn, or tell me how to get back if I traveled off course.
Unacceptable.
So thats when I started reading and tinkering with settings. I've been able to make it so it -always- finds me within 10 seconds, unless I'm moving. If I'm in a car it will constantly lose me and re-find me (most of the time it can find me within 20-30 seconds, but sometimes it still completely loses me). It's better, but not right, and still only barely useable as a GPS guide for driving. The only fix I've seen that I havent tried yet is editing gps.conf, because I need root access to do so, and I cant do that because of issue #1 and can't find a "one click app/website" that works for my phone and software.
5. Performance in general kind of sucks
-factory reset
My phone was running very, very poorly, but that turned out to be due to 2 years of use, I did a factory reset on it and it sped up significantly, but it still manages to hang really bad in weird ways, maybe I just dont understand how android handles its memory. I can use an app perfectly fine, but if I continue to use it (say for 30+ minutes) my phone will begin to freak out. lock up, not respond, screen shut off, sometimes it even does a "soft restart" as i call it, the screen turns black but not off, then 5-10 minutes later it comes back on and acts like it was shut off completely. Not sure if theres a known performance issue with this phone or if this is just hardware limitation, figured I'd mention it.
==================================
The two issues I really want/need fixed is GPS stability, and mass storage mode. I can even do without mass storage mode, but I really, really want the GPS to work if nothing else.
Thank you in advance for anyone who can help, if I can get this thing to work right I think I'll have a lot of fun tinkering with the android OS.

[Q]PLEASE HELP ME(Cpu, android, apple) reward is possible. TRIED VERYTHING.. :(

Hello, I am seeking advice/help...
I can see by looking and reading some of your writings and posts that yours and others time is worth alot... I am not sure on how much I could spend as I have already lost funds and had my bank accounts hacked. However I will gladly see what I can do if someone can hopfully help me...
I have been without proper internet for well over a month now.. I have changed my wireless routers out twice even added in a AP(hardware firewall)... My internet provider also suppliea optik TV and that is all ran through the same router.
At first I noticed some new programs would appear, things would be moved around some things would go missing... it was very unnoticeable unless you were paying attention.
Then the windows start up acreen would freeze for 5 minutes sometimes almost as if somethinf had froze the screen so that I wouldn't be able to see whats happening(Basically started getting worse - passwords being changed on me etc... - would lose my elevated privledges almost as if I was just a guest account)...
I even tried using CMD in dos to get my permission settings back and at first this would work but then the dos/cmd commands(whoami / ICACLS / and a few other commands would not work and say they don't exist... I also started to notice the size of my harddrive change.. I was never able to get it back to the right amount of GB. I tried to restore it many different methods as well (win7, linux, dos) nothing worked.. I then also noticed the MBR would constantly become corrupt and same with the hard drive.
So I looked into things and figured it must be the bios or cmos.. I tried to flash it and just decided I would start from scratch... However, everytime the computer restarts the old cmos/bios is back. I then also found things saved on (A: , B: and X) ... They were all write protected so I decided to pull the hard drive out. They still showed up even if I had the hard drive removed.
** X: is the boot drive as well so every time I tried to reinstall anything a bunch of extra files would get installed as well**
**Drive B had a volume named RamDrive..**
I ran some system/ tests in dos on the memory and kept getting errors but would not tell me what the problem was I finally figured out that it was a system error because the range went higher(above the 4gb that it's supposed to be)..
Now 4 laptops ruined... I just got a new laptop (win8.1) was never used and had never been turned on and after the initial startup/setup had extra software etc and now is stuck in infiniti boot loop....
Also similar stuff has happend or is happening with fax/printer, pvr, tv, ipad, iPhone, Android, wii, ps3, ps4.. dvd player, basically all media devices and anything wireless..
I have seen lots of evidence on remote connections through IOT, P2P/PHP, IPv4, IPv6, ssl, http(local group/work group) now it seems like things are communicating through a technique called air hopping or coupling. (RF, NFC, WIFI, IR, GPS/GSM, RFID, Altel Bluetooth and a few others). **I can remove the wireless card and laptops still connect**
They even got into a desktop computer that has no wirelsss or bluetooth card... and never gets plugged into the internet. Odd internet type numbers started calling my house phone also my house phone if I unplugged it etc... then powered it back up and didn't set date or time it would reset itself... The play stations would turn on and off them self... I tried reformattibg and missing a huge amount of GB.
Also, money was taken out of bank account as well.... anyone who goes to where this all is happening there cell phones get infected tooo... it seems to update tbe phones in fhe form of a push update aka broadcast signal.. Any help or input would be greatly appreciated...
another thing i noticed was files like index.dat/index.ini... desktop.ini. doubles of everything in my registry... and the fonts i couldnt change or delete... i noticed files from other devices listed on my phones and vice versa for things listed on the computer... if this isnt the right place for this i apolohgize...
also it appears as if my phone is rooted.. judging by the files and folders that are on my phone but it says not rooted. there is apps installed that i didnt put there and cant remove without being rooted.. my phones are constantly connected. factory reset doesnt work anymore... Neither does wipe cache. also constantly streaming data even if data is off and airplane mode. i keep seeng something about a 299-amtel.. redirect in any and all browsers...lots of adware as well.
im not even sure i will be able to ge back on here... if not you can try emailing me [email protected]... i appreciate any and all help.. thank you and sorry for the grammer juat trying to type this as fast as possible.
Your MEANINGLESS title is discouraging people from helping you.
Please at least use a simple sentence to summarize your problem in your title.
Anyway from what you're saying, you should report to the police, or if you have some friend with network and PC knowledge, ask him for help.

Honor 6 L04 issues with the Lollipop update

After downloading and flashing the official B521 update, sure there was no usable keyboard app, so I had to voice search to a 3rd party site to download one, but other than that all was well... or so I thought. I happened to switch my phone's mobile data setting to 3G only, during a spot of bad reception (the constant switching made it impossible to do anything), after which I realised that this update had removed all the LTE options from the dropdown menu.
My first instinct was to go to the "project act menu" from the dialler, but that would not load at all, when typed in correctly and confirmed...the phone just clears the number input area and doesn't open any menu. At this point, I did not know how I was going to sort out the issue, I thought maybe a .prop or .db file would be the answer. I have edited such files on other phones to do a number of things, should be simple right? Boy was I wrong.
Before beginning to poke around I did some searches of course, and found that you can get the 4G options back, by editing a value in the /data/data/com.android.providers.settings/databases/settings.db ...So I unlocked my bootloader, rooted, and did just that. Put the file back in place, swell, guess I'll reboot. Then it froze on the Honor logo, impossible to turn off, with good timing--I was able to access the stock recovery and fastboot modes.
Since then I have been able to get my phone to boot by deleting the settings.db, so that Android created a new one, only problem is... this new file of course has so much hardware specific things missing from it...It's kind of a joke. All I wanted to do was allow myself to freely switch between 4G and 3G on the Lollipop update, and in trying to do so, bricked the device and had to lose all the stock settings in order to get it working again.
I changed the permissions and ownership of my edited settings.db (as best as I could in root explorer) after replacing it, but nothing seems to help as far as I can tell, if the settings stay I cannot boot.
How exactly am I meant to get the original database back? I assume if I can downgrade to the Kitkat, that will sort that side out, but even if I do that...and then reflash Lollipop... I'm still going to be losing the 4G option, unless I never change it from auto--ever.
This is just silly and frustrating... Literally all I want is the official settings.db for this phone on lollipop aside from: the network modes changed so that I can switch between 2G/3G/4G, 3G only, and 4G only modes. I cannot for the life of me figure out how to do this on my own, and I wish I made a backup before trying...
Please help, thanks~

Weird stuff happening on phone

Hi all, my mom has an Motorola Moto G3 phone. Have noticed many weird things happening on the phone since yesterday.
The notification panel won't slide down. Also, no notifications are displayed in the notification bar, even when there are notifications, like receiving sms or messages on Whatsapp.
The phone has a swipe lock screen. But, the lock screen won't work, even though it shows in Security settings, that there is one.
Calls are being made from the phone, but no calls are being received. For example, if I call the phone, it says that the person is busy and the connection ends. My brother had also tried calling... same thing.
No apps can be downloaded or updated from the Play Store.
I tried to connect the phone to the PC, but, since I cannot slide down the notification panel, there is no way to change the connection mode to transfer data.
I should mention that the storage on the phone was getting close to being filled, and the phone was showing the warning that storage was less and that some of the functions might stop working. So, are these things because of that?
But, I did delete a lot of photos and videos and uninstalled apps, and now there is sufficient storage for the phone to run properly, but it still doesnt work, and these weird stuff are happening.
I suspect from the weird behavior that there might be a virus. Is that so?
What do I do? How will the phone return to sanity? How do I backup the data... if the solution is to factory reset the phone. There are important photos and videos and whatsapp data which I would like to save before performing a reset.
Any help will be appreciated.
A lot to cover there.
First Long press the power button whilst the phone is on.This will reboot to Safemode.See if you can now use a USB Data cable to backup what you need to your PC/Laptop/Tablet.
Note:Some USB cables are,"Charge Only" so check the USB cable is Data transfer capable.
Then if you have a Google account and are connected via Phone data or WiFi go Settings/Accounts/Google and untick and re-tick all sync options to make sure all your Google stuff is updated.
Then do a,"Hard Reset/Factory Restore.
Just put Moto G3 into youtube with the words Hard Reset,
https://www.youtube.com
Although a Hard reset seems like a big move I do one at least a couple of times a year as a kind of 10,000 mile service for my Android phones even if they are running well and it clears out all the junk I tend to accumulate and keeps them slick,fast and problem free.
HTH
Thanks a lot for your reply. Your post comes as a lifesaver.
I took a backup of the data by transferring stuff on to the SD card and then transferring the data from there to the computer.
I had booted in safe mode, but there too the phone showed same behavior. I also noticed that the home button, or the task manager button were not working too.
After taking the backup, I also changed the password for the Gmail account for security, in case the mobile was somehow compromised.
Then I wanted to do a factory reset, but the button seems to be greyed out, and there seems to be no way to perform a soft factory reset. So, your post comes at the nick of time to save me, as I was thinking what to do now. Thanks a ton!
Performed a hard reset of the phone, and the phone is working fine now. Everything is normal.
What might be the reason for such behavior though?
Not being able to lock the phone, install/update apps, factory reset... all this makes me think if it was some kind of malware.
Another reason I can think of is that the storage got full, and so these strange stuff started, but it should go back to normal when stuff was deleted and sufficient storage became available. Still, doesnt explain why lock wouldn't remain.... and other stuff. Really weird.
Modern,"Smart Phones" are very complex computers.With so many apps on them that get updated some updates don't always play nice and mess up the phones.You could spend hours tracking down a single app that might be a cause of a problem.
As you say as well the the storage on the phones might well have got clogged up with old Temporary data that has not been cleared out as it should.
For future reference another trick is to wipe the Cache partition from Recovery mode.I would have suggested this first but as you said space was running out it's best to have a clean start
Yes, it was good to have a clean start with the phone.
Thank you for that trick to wipe the cache partition from Recovery mode. Will keep that in mind.
Thanks a lot again.

Phone downloaded apps by itself, even without data enabled.

Hi all.
I have searched quite a bit and have found no answer to this problem yet.
So the phone is fresh from factory reset. Phone is pre-owned. Never connected to any wifi network and the wifi always remained off. Same goes with mobile data, never turned on. What's even more interesting is the sim is a prepaid simcard with no credits and no data. The simcard is intended to receive text and calls. (No cost to receive calls or sms). So data leak from that isn't possible either.
I have seen hidden downloaders from carrier that downloads bloatware by itself before. But this is the first time I've ever seen it self download apps without any data connection.
The built-in data usage counter still shows 0. The phone has never connected to anything. But now several bloatware apps just showed up. And those apps do work and storage used has increased. I noticed this around 24 hours after the reset.
Can someone please explain what is going on?
Do phones have secret functions to access data undetected by wifi or carrier?
The phone manufacturer is a one of the major brands and probably the largest that don't have access to GMS.
WishTime said:
Hi all.
I have searched quite a bit and have found no answer to this problem yet.
So the phone is fresh from factory reset. Phone is pre-owned. Never connected to any wifi network and the wifi always remained off. Same goes with mobile data, never turned on. What's even more interesting is the sim is a prepaid simcard with no credits and no data. The simcard is intended to receive text and calls. (No cost to receive calls or sms). So data leak from that isn't possible either.
I have seen hidden downloaders from carrier that downloads bloatware by itself before. But this is the first time I've ever seen it self download apps without any data connection.
The built-in data usage counter still shows 0. The phone has never connected to anything. But now several bloatware apps just showed up. And those apps do work and storage used has increased. I noticed this around 24 hours after the reset.
Can someone please explain what is going on?
Do phones have secret functions to access data undetected by wifi or carrier?
The phone manufacturer is a one of the major brands and probably the largest that don't have access to GMS.
Click to expand...
Click to collapse
Some devices have system apps that can be "uninstall", but they don't actually uninstall completely because the uninstalled apps are stored in a hidden partition. But, once uninstalled, if the device is factory reset, the apps automatically reinstall themselves from the hidden partition, similar to when resetting a PC to factory defaults. I had a tablet that would do this, the apps were definitely uninstalled but would reinstall from the hidden partition when I would factory reset the device, then I would have to uninstall those apps again. This would happen every time I did a factory reset.
Droidriven said:
Some devices have system apps that can be "uninstall", but they don't actually uninstall completely because the uninstalled apps are stored in a hidden partition. But, once uninstalled, if the device is factory reset, the apps automatically reinstall themselves from the hidden partition, similar to when resetting a PC to factory defaults. I had a taste would do this, the apps were definitely uninstalled but would reinstall from the hidden partition when I would factory reset the device, then I would have to uninstall those apps again. This would happen every time did a factory reset.
Click to expand...
Click to collapse
Thanks for the answer.
Yes I understand that part of uninstall. But the difference here is those apps never returned fresh from factory reset. It returned hours after using the phone. The first few hours of using the phone, those apps doesn't exist, doesn't even show up on the free space count. It wasn't until the next day those apps appear.
I did suspect what you said too, but I can't explain why it waited at least 18-24 hours delay before installing itself and show up on the phone. If that was the case, it should have appeared right after the reset.
WishTime said:
Thanks for the answer.
Yes I understand that part of uninstall. But the difference here is those apps never returned fresh from factory reset. It returned hours after using the phone. The first few hours of using the phone, those apps doesn't exist, doesn't even show up on the free space count. It wasn't until the next day those apps appear.
I did suspect what you said too, but I can't explain why it waited at least 18-24 hours delay before installing itself and show up on the phone. If that was the case, it should have appeared right after the reset.
Click to expand...
Click to collapse
Yes, I considered that also. The only other thing I could imagine is that maybe you installed something and then whatever that was installed the additional apps.
Questions of a hidden Google mesh network come to mind after reading this. I guess it's theoretically possible via Wi-Fi or Bluetooth between devices. I don't know.
So after trying to gather more information.
I believe it is installed from some "hidden partition" by some hidden app installer.
The reason is.
1. No data of what so ever is connected.
2. The installed app version is old, as in few months before the official release.
What is intriguing is.
1. The delay before installing this app (and through an installer), rather than just install it fresh from reset.
2. It doesn't appear to be consuming and storage, as if this hidden partition cannot even be seen. Once the app appears, the storage usage increases.
zpunout said:
Questions of a hidden Google mesh network come to mind after reading this. I guess it's theoretically possible via Wi-Fi or Bluetooth between devices. I don't know.
Click to expand...
Click to collapse
I actually believe it is a thing. I vaguely remember that my brand new iPhone detected and recommended my current location region without even inserting a simcard or connecting to wifi yet. The kicker is, phone was purchased in another country that is separated by vast ocean and several time zones.
To this day I still can't figure out how did the iPhone know that. I suspect that the wifi routers broadcast more than just SSID to any device that is not connected. Or it could be from another iPhone. Maybe some similar bluetooth tech that predates "Airtag". This was about 3-4 years ago, likely it was the X.
WishTime said:
So after trying to gather more information.
I believe it is installed from some "hidden partition" by some hidden app installer.
The reason is.
1. No data of what so ever is connected.
2. The installed app version is old, as in few months before the official release.
What is intriguing is.
1. The delay before installing this app (and through an installer), rather than just install it fresh from reset.
2. It doesn't appear to be consuming and storage, as if this hidden partition cannot even be seen. Once the app appears, the storage usage increases.
I actually believe it is a thing. I vaguely remember that my brand new iPhone detected and recommended my current location region without even inserting a simcard or connecting to wifi yet. The kicker is, phone was purchased in another country that is separated by vast ocean and several time zones.
To this day I still can't figure out how did the iPhone know that. I suspect that the wifi routers broadcast more than just SSID to any device that is not connected. Or it could be from another iPhone. Maybe some similar bluetooth tech that predates "Airtag". This was about 3-4 years ago, likely it was the X.
Click to expand...
Click to collapse
Location is detetmined by more than just mobile data and Wi-Fi, it also uses the regular cellular part of the radio. The cellular part of the radio works even without an active SIM. That is why the emergency location and emergency call features work even without the device being activated on a network so that you can make emergency calls and your location can be tracked in emergency situations so that you can be found if you need help or rescue.

Categories

Resources