Is My S6 Camera Faulty? Pics attached! - Galaxy S6 Q&A, Help & Troubleshooting

Please do the poll
I have recently had my phone sent in for repair and have received a “fixed phone” which I believe to still be faulty and Samsung do not seem to want to have anything to do with me.
Every time I take a picture in low light, the image will have diagonal streaks where there is a light in the image (see attached images). Bear in mind that I am standing still when taking these photographs.
Samsung have said the following on the photos attached:
“we would not consider these photo's to indicate a fault with the device or camera but instead how the mobile phone camera operates in low/reduced light.”
The samsung presidential office are adamant that the phone is not faulty, hence I have decided to seek a independent opinion from you guys!
So do you believe that this phone is of Samsung quality? (btw my ipod touch takes better low light than these photos!)
Thanks for your time!
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As some people have been asking - the film covering the lens have been removed. From physical inspection the lens is in as new condition.

Sample video also showing the low light issue : https://goo.gl/photos/BrLs4KiZG8e9R8Wx7

the camera itself doesn't seem faulty as much as the glass covering it. try cleaning it well before taking any photos

SamerBerjawi said:
the camera itself doesn't seem faulty as much as the glass covering it. try cleaning it well before taking any photos
Click to expand...
Click to collapse
Thanks for the reply - the glass is clean on the outside with no visible scratches.
I think the problem is with the lens - maybe not the camera sensor per say.

Your photos are of unacceptable quality, their is no way that this is the way photo's should come out even in low light. They may be grainy in low light but not what you have shown.
Try to factory reset the phone and see if that yields any better results. If the results are the same then keep pushing Samsung to fix or replace the phone. The images are not representiv of the photos that this phone is capable of taking.
Sent from my SM-G920T using Tapatalk

grneyez said:
Your photos are of unacceptable quality, their is no way that this is the way photo's should come out even in low light. They may be grainy in low light but not what you have shown.
Try to factory reset the phone and see if that yields any better results. If the results are the same then keep pushing Samsung to fix or replace the phone. The images are not representiv of the photos that this phone is capable of taking.
Sent from my SM-G920T using Tapatalk
Click to expand...
Click to collapse
Hello - I completely agree! I have already done a FR, Safe mode & diagnostic mode and all produce these images. Samsung just won't budge.
They tried to pass me off by saying it was due to ISO - incredible for a technical company...

At this point you need to have the phone replaced or repaired. You need to be diligent and keep pushing up the Samsung corporate ladder. You will eventually reach someone who will be able to help.
If there is a consumer afairs agency, or Better Business Bureau contact them also. The more more noise you make the better chance you have of getting your issue resolved.
Sent from my SM-G920T using XDA Forums Pro.

I have just made an account to comment on this thread. The photos you have uploaded are NOT the quality of a S6. I agree with the others - you need to get this replaced. I would not stand for having a phone with such poor image quality.

grneyez said:
At this point you need to have the phone replaced or repaired. You need to be diligent and keep pushing up the Samsung corporate ladder. You will eventually reach someone who will be able to help.
If there is a consumer afairs agency, or Better Business Bureau contact them also. The more more noise you make the better chance you have of getting your issue resolved.
Sent from my SM-G920T using XDA Forums Pro.
Click to expand...
Click to collapse
After having this phone repaired by Samsung twice before I was fed up so I went straight to the CEO. The CEO passed me off to the "presidential office" aka Sean Archer.
He has been persistant that the phone is of the correct standard. I do not think I can go any higher in Samsung. I am definatly going to go down other pathways if Sean continues.

As I stated, contact consumer affairs agencies in your area, it never hurts to get help from them. Good Luck.
Sent from my SM-G920T using XDA Forums Pro.

royalhobo said:
I have just made an account to comment on this thread. The photos you have uploaded are NOT the quality of a S6. I agree with the others - you need to get this replaced. I would not stand for having a phone with such poor image quality.
Click to expand...
Click to collapse
Thanks! I am almost at the point in getting rid of all of my Samsung products. The whole experience has left an extremely sour taste in my mouth.

grneyez said:
As I stated, contact consumer affairs agencies in your area, it never hurts to get help from them. Good Luck.
Sent from my SM-G920T using XDA Forums Pro.
Click to expand...
Click to collapse
Thank you for your help. Will look into it now! Will keep you posted.

These things happen with all manufacturers, usally the good ones stand behind there products. Keep us posted.
Sent from my SM-G920T using XDA Forums Pro.

I had this problem before too. But found it it was a smudge on the glass covering the lens so i cleaned it thoroughly. In your case seems to be hardware issue. Goodluck on you problem and yeah keep us posted.

Looks like an amazing effect. Those photos are beautiful! However, it's faulty lol
Did you take off the plastic covering? Customer service should replace your phone, especially if they want to maintain their footing in this competitive and over saturated market.

Rakcoon said:
Looks like an amazing effect. Those photos are beautiful! However, it's faulty lol
Did you take off the plastic covering? Customer service should replace your phone, especially if they want to maintain their footing in this competitive and over saturated market.
Click to expand...
Click to collapse
The first few photos look quite good, but when EVERY photo has the effect it gets old very quickly! (Good idea re the plastic covering - sadly that was removed long ago :/ )

There is a small glass/screenprotector film applied on both the camera lens as the heartbeat sensor. I think that when you remove the one from the camera lens the pictures will come out just fine

mrjraider said:
There is a small glass/screenprotector film applied on both the camera lens as the heartbeat sensor. I think that when you remove the one from the camera lens the pictures will come out just fine
Click to expand...
Click to collapse
Hi, I removed those films long ago - but thanks! Do you think that my camera lens/sensor has a problem?

marcus4004 said:
Hi, I removed those films long ago - but thanks! Do you think that my camera lens/sensor has a problem?
Click to expand...
Click to collapse
Yes, highly possible.
I mean, look at the possibilities here, the camera only gets the visuals through one hole that Is made for the camera. It is not the sensor as the focus and sharpness seems to be intact on most of the picture.
What I would suggest I that one of the lenses on the camera has been dirty or is made of low quality, as the light passing through is being spread instead of concentrated into the spots were it appears.
Why does this happen in low light?
That's because the camera is opening the lens a bit more to be able to take in more light in bad light conditions. The more it opens, the more of the lens it uses.
So this is by looking at the pictures, a pretty dysfunctional camera, and something you should not accept being pushed away about. You're having one of the best phones (In terms of specs) out there, do not tolerate this.
Go hard on Samsung, they have plenty of money, and probably have a hard time being nice towards customers. Keep us updated on your progress and eventually feedbacks from Samsung. I had some bad times about Samsung lately too, so I'm curious.
Good luck!
Sent from my SM-G920F

Should get another s6 and have them both take the same picture in low light and than show Samsung the result. If they still say the phone is good throw it in their face, get an iPhone, take the same pic and show them while rubbing it in their face.
Sent from my SM-G920T using Tapatalk

Related

[Q] bad screen and camera quality

hi guys,
I'm an android no0b ... soon fix that problem though.
anyway here is my situation and question:
Does the phones with the 'Bad Screen Issue' take the same quality pics as the ones with the Good screen
I love to take pics... my old nokia 3.15mb cellphone take great shot, I simply love cellphone that take great pics... but
I might be getting a used a mytouch4g (rooted still on froyo) [decent enough price (well as decent as living in Jamaica goes) ]
and from the first day that I saw the the phone I commented "oh i thought it would be nicer... the screen looks so bland... washed out"
the owner didnt even realize that it look bland, and said that its just looks that way , it doesnt affect the camera/pic quality.
I played around with it for a few minutes... my first experience with an android device... I AM IN LOVE WITH ANDROID NOW. but I still could not get around how bland the screen showed..
he only had it for a week before and didnt have much experience with android either.. he got it from someone b4 ... and all he knew is that its rooted.
I really like this device, and checked around online and was shocked to find out about the 'BAD SCREEN ISSUE' , and first i say some comments where persons said that they first say it after the rooted their device and a some1 even said that the unrooted their phone and the issue went away..
but that to this forum and youtube and realized that is a real hardware issue literally a 'BAD SCREEN' most like TFT vs a SuperLcd issue. ( right ?)
I still purchase it from him, and i said the the price is pretty sweet...
i know only know two person who own the mytouch/glacier and I asked them to send me a sample of pics that they took with their phone... just to compare camera quality. In fat hey did n't even know about the BAD screen issue (fortunately for them their devices are ok) ...
I took some pics with the one that i would be getting and I must say I am disappointed ... the pic when send to my pc looks just as washed out and bland as on the phone screen. i seriously doubted that the screen would affect the camera quality.. i may be wrong though.
I am not considering not to buy it... just because of the bright/washed out screen... but it not likely that i'm getting another decent Android phone for any where near this price again.
So guys I'm asking
.1) Does the phones with the 'Bad Screen Issue' take the same quality pics as the ones with the Good screen
.2) (if the forum allows it) some of your guys with the 'bad screen" phones upload your pics so i and have a better judgement of the camera quality. Prolly the camers secsors are determined by th e screen output (?)
.3) If u think that think that unrooting/rerooting will help the camera issue ( yeah unlikey )
4) If updated the android build / ginger bread or cm7 or so would improve the camera quality.
thanks in advance.
You have Resolution turned all the way up?
Sent from my HTC Glacier using XDA App
estallings15 said:
You have Resolution turned all the way up
Click to expand...
Click to collapse
thanks for the prompt reply...
sadly I can not answer that question, as:
1) I did not check (dont know how to as yet), I am assuming that it at its default setting
2) the phone is not currently in my possession ( prolly not for the next two days) .
once again thanks
The menu button (second hard button from the left) will bring up settings. Check Resolution. I've noticed that pictures in lower light aren't too great. Remember though, its a phone with a camera. The camera is, at most, second.
Sent from my HTC Glacier using XDA App
estallings15 said:
The menu button (second hard button from the left) will bring up settings. Check Resolution. I've noticed that pictures in lower light aren't too great. Remember though, its a phone with a camera. The camera is, at most, second.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
hope fully I can get my hands on it tomorrow...
I am hoping that the camera can be adjusted to take quality pics...
sad if my old nokia kicks the teeth out a glacier
The LCD panel and the camera picture quality are not related. The good/bad screens basically refer to the two vendors HTC sourced for the MT4G's LCD, with the good one being the Sony S-LCD and the bad one being manufactured by Sharp. The differences between the screens lie in their contrast, color rendering, and off-axis viewing angles. There are some theories that the differences are not actually caused by the screen, but rather by the digitizer, but unless the digitizer was replaced, the screen and digitizer seem to go hand in hand.
The camera on the MT4G simply isn't that good. Unlike the camera for the Amaze, I've never read of an editable image compression setting for the MT4G's camera, so I'm inclined to believe that one doesn't exist.
Snakecharmed said:
The camera on the MT4G simply isn't that good. Unlike the camera for the Amaze, I've never read of an editable image compression setting for the MT4G's camera, so I'm inclined to believe that one doesn't exist.
Click to expand...
Click to collapse
judging from the pics that my friend took with their good screen phones.. am leaning to agree with u... its no carl zwiess lens but , i expected better from a 5mp flagship device
hopefully i can adjust the camera setting to suit my needs (crosses fingers)
what a waste if it doesnt..
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I had two mytouch.
One good.one bad.
I have to say the cm7 camera from tdj's 12/30/11 cm7 Kang took some great pictures.
I tested every camera option available(alot of basketball/baseball games),and for some reason that Kang was the best as far as cameras.
Should it have been different? I do.t know why! Cant explain it!
Those pictures were crisp and clear.
I sure I posted a pic in that thread to check it for sure.right around new years.
Found the picture.posted it above.
On both phones the camera was super bad.
Thats why thr darkside was the best side.
Sent from my SGH-T989 using XDA App
[email protected] said:
judging from the pics that my friend took with their good screen phones.. am leaning to agree with u... its no carl zwiess lens but , i expected better from a 5mp flagship device
hopefully i can adjust the camera setting to suit my needs (crosses fingers)
what a waste if it doesnt..
Click to expand...
Click to collapse
I was not impressed with the quality of the pictures from the MT4G before it died. The outdoor pictures in daylight still had significant compression artifacts, soft focus, and undersaturation. Not natural saturation. Undersaturation. Blacks weren't black. Indoor pictures with incandescent lighting were just dreadful. Honestly, the picture quality was comparable to my Motorola RAZR2 V9x with an extra three megapixels.
Lol.haha.its a phone.its a 5mp camera.
Not bad for what it is.
Sent from my SGH-T989 using XDA App

Colors from camera are horrible.

The colors are far too over saturated. The resulting photos are not at all accurate. I tried changing white balance, but they problem stayed. Is there some other setting? Is this problem software specific... in other words would a different ROM maybe fix it?
have heard that and may be a little true, i am not a photo buff, so i think they are great
I think the photos are fine. Are you looking at them on a pc?
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one of mine
i shoot them to my flatscreen also over wifi--they look great
sorry for the house, we are repainting--
TramainM said:
Are you looking at them on a pc?
Click to expand...
Click to collapse
Yes, could that be the problem? I thought everyone looks at digital photos on PCs. FWIW the color problem persists on various PCs and on the phone itself.
To be honest, I think your photo proves the OP's point. I'm not saying it doesn't look great - it does; however, the colours are way over-saturated, meaning that while it looks nice, it does not look like a real or accurate represenation of the subject.
rugmankc said:
View attachment 1073790
one of mine
i shoot them to my flatscreen also over wifi--they look great
sorry for the house, we are repainting--
Click to expand...
Click to collapse
That is a great picture.
But unless that plant in the foreground is plugged into an outlet, there's no way that color can be accurate. Does it not look outrageously bright green to you?
kuroneko007 said:
To be honest, I think your photo proves the OP's point. I'm not saying it doesn't look great - it does; however, the colours are way over-saturated, meaning that while it looks nice, it does not look like a real or accurate represenation of the subject.
Click to expand...
Click to collapse
Exactly. It looks "nice"... but the colors are way too intense.
Has anyone using a non-stock ROM noticed a difference?
Here's an example. The couch in this picture is a rather subdued maroon color. It does not glow like this in real life.
Yup. I just took a pic to confirm and its very noticeable. This is a big issue.
I find that if you into into the image adjustments and lower the saturation by 1, the colors are more accurate and natural. The photos are from my school and i think that just lowering the saturation it looks more natural
Looks like that does it, nice tip mate.
JohnHenrySDM said:
The colors are far too over saturated. The resulting photos are not at all accurate. I tried changing white balance, but they problem stayed. Is there some other setting? Is this problem software specific... in other words would a different ROM maybe fix it?
Click to expand...
Click to collapse
Dude,
Get yourself an SLR camera if you're not happy!
It's just a damn phone (i.e. a device you use to make calls), what do you expect?
LOL
Thank you, Corona. It looks like that's a step in the right direction.
ovimunt said:
Dude,
Get yourself an SLR camera if you're not happy!
It's just a damn phone (i.e. a device you use to make calls), what do you expect?
LOL
Click to expand...
Click to collapse
LOL indeed.
I'm comparing the photos from this to the photos of previous smart phones, like the Nexus One, G2 and several Samsung phones I've owned. All of these took better pictures with more accurate colors. The One S does have some nice features, like HDR and Low Light mode, but if the colors are all wrong, then it doesn't matter.
But it seems this may be lost on you. You're clearly struggling to understand the term 'smart phone'. My suspicion is that you, having little experience with the first half of the term have chosen to ignore it, and this is what has lead you to believe that a smart phone is 'just a damn phone.'
Relax man! Don't get so wound up! It's not the end of the world!
JohnHenrySDM said:
LOL indeed.
I'm comparing the photos from this to the photos of previous smart phones, like the Nexus One, G2 and several Samsung phones I've owned. All of these took better pictures with more accurate colors. The One S does have some nice features, like HDR and Low Light mode, but if the colors are all wrong, then it doesn't matter.
But it seems this may be lost on you. You're clearly struggling to understand the term 'smart phone'. My suspicion is that you, having little experience with the first half of the term have chosen to ignore it, and this is what has lead you to believe that a smart phone is 'just a damn phone.'
Click to expand...
Click to collapse
Actually, it's quite the opposite. I am very much aware about the 'smart' bit in 'smartphone' but I just think that no matter how you put it the camera on a 'smartphone' can never be included in the 'smart' bit.
You see, I am actually very much into photography and I do care quite a bit about the photo quality and that is why a phone no matter how 'smart' it is will never cut it for me - the quality is simply not there from the very start. There is no way to get the same quality from the tiny sensor and lens in a 'smart' phone as you would get from an SLR, even one with a 1.6 crop factor, and a proper set of lens.
So basically if you want your photos to look good then don't take them with a phone! While if you just want to point and shoot when you're out with your friends then I don't think the colour accuracy is that much of a big deal - you can always retouch them in Photoshop if you care that much. At the end of the day in a point and shoot situation you probably want to capture the moment and not so much to take an artistic photo.
I may well be wrong since the camera function on my 'smart' phone is one of the things I use the least. In my case, when I want to take good photos I make sure I have my SLR with me - I'd never leave it to the camera on my phone. That is not to say that the phone is not actually very smart indeed, don't get me wrong, it's just that I use all the other functions a hell of a lot more and I think that's what makes it really smart, not the silly camera...
You guys needa go buy nikons if you're worried about ur couch looking too red honestly
Sent from my HTC VLE_U using XDA
icecicle said:
You guys needa go buy nikons if you're worried about ur couch looking too red honestly
Sent from my HTC VLE_U using XDA
Click to expand...
Click to collapse
LOOOL
I totally agree man! That's what I did! Mind you, I'm not a Nikon fan though, I like my Canon 550D a lot more!
You guys are totally missing the point. Photography is also a hobby of mine (I happen to be a Nikon fan) but that does not mean I can't expect that my new phone take pictures at least as good as a phone from FIVE years ago.
If the phone's calculator added one and one and came up with thirty three, would you tell me it's not a problem, and that I shouldn't be using a phone for a calculator?
What happened to this thread--
I will agree if the photos are VERY important, a phone may not be the way to go or take some photos before buying
On the other hand no need to lambast anyone
For this old man--I can only hope if someone takes a pic of me with my phone, it enhances me as well as it does the other photos it takes--

Washed out viewing angle

Can all of you people with "perfect" displays and viewing angles post picture of your device at an angle if you were look at it from a table and other angles.
I DON'T CARE IF YOU LOOK AT IT FROM THE FRONT and say "oh well I look it from the front all the time." I view my device on the table 1/4 time. So this is an issue. Don't get me wrong I love this device.
MINE IS BAD. I know there are threads similar like this but you people NEVER back up your claim of it being perfect and saying "I don't have that issue."
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WELL PLEASE POST PICTURES OF A LOT OF ANGLES! PLEASE AS PROOF!
I'm trying to investigate this issue because I'm reading the display on this device is the BEST DISPLAY EVER. I don't believe this is true at all. MKBHD has this issue too. I add this device for a week and I know I have only 15 days before it's too late to get a new one and not a "refurbished" one.
Sent from my Nexus 5 using Tapatalk
If you perceive it as an issue you might want to go with the next badass $350 off contract device available... This is something that is mentioned in almost EVERY review video I've seen, but I don't read my screen from an angle and don't see it as an "issue".
good day.
chopper the dog said:
If you perceive it as an issue you might want to go with the next badass $350 off contract device available... This is something that is mentioned in almost EVERY review video I've seen, but I don't read my screen from an angle and don't see it as an "issue".
good day.
Click to expand...
Click to collapse
I've only seen two videos point this out and I hoped it would be a defect. All the others out said this display is "perfect" and so on etc.
I want to see the pictures from the people who claim the "perfect" display and says "I dont have that when I look at mine from an angle."
Cuz I've seen plenty who claims that in just one thread involving this issue. Yeah it's a low priced device, but we all know Google doesn't really make money off this device at all, it's the services your using and the ads you see when your using it that pays them back.
I just want to see the pictures of those who claims their device is perfect.
Sent from my Nexus 5 using Tapatalk
Reviewers may test extreme viewing angles for comparison but generally evaluate the quality when viewing the display head-on in the manner most people view the device while it's held in normal use. Mind's perfect, but I could not very well use it if held at a 90° angle.
My viewing angles are nothing like that. I have no trouble seeing my screen from those angles.I know you are looking for pictures but unfortunately m n5 is my only camera right now. If i can get some pics I'll post them.
Mine ain't perfect but they seem much better than yours. At least with my eyes, maybe your camera make the things worst ?
I don't have any camera either, but seriously I can see the tiles much better than you, even with extreme angles.
Dragn4rce said:
Can all of you people with "perfect" displays and viewing angles post picture of your device at an angle if you were look at it from a table and other angles.
Click to expand...
Click to collapse
what device did you come from?
xBeerdroiDx said:
what device did you come from?
Click to expand...
Click to collapse
Galaxy Nexus. Yah i know blah blah blah blah saturated. I deal with a HTC ONE too. I actually ENJOY the display on the ONE more then my Galaxy Nexus. THAT display is GORGEOUS! I wish I could just tear it off and use the ONE's display instead lol. Or at least get the viewing angle it gets.
Sent from my Galaxy Nexus using Tapatalk
xBeerdroiDx said:
what device did you come from?
Click to expand...
Click to collapse
Heh, I wanna say galaxy nexus. Which I also came from as well. Galaxy nexus amoled panel blows chunks next to the n5.
On topic: Since you forced me to sorta care, I got to lookin at the angles. When I got directly up/down/left/right it performs as well as an ips display should with solid color at extreme angles. But on the diagonals of the extremes i.e. (Right/down) I noticed that's when the back light washout would be visible. I suspect it has something to do with any type of polarization that has been applied to the glass.
good day.
chopper the dog said:
I suspect it has something to do with any type of polarization that has been applied to the glass.
Click to expand...
Click to collapse
agreed.
Have you ever noticed how every review tests viewing angles from a straight angle? That's the standard and probably for good reason.
Sent from my Nexus 5 using Tapatalk
Mine wishes out when I look at it diagonally and off-axis. There's only minimal washing out from the top, bottom, and sides, unlike what you're seeing. I'll try to track down a another camera and take a couple photos to show you.
EDIT: Here you go. As you can see, there's some washing out at extreme angles (mostly from the diagonal), but it's nowhere near as bad as you're experiencing.
chopper the dog said:
Heh, I wanna say galaxy nexus. Which I also came from as well. Galaxy nexus amoled panel blows chunks next to the n5.
On topic: Since you forced me to sorta care, I got to lookin at the angles. When I got directly up/down/left/right it performs as well as an ips display should with solid color at extreme angles. But on the diagonals of the extremes i.e. (Right/down) I noticed that's when the back light washout would be visible. I suspect it has something to do with any type of polarization that has been applied to the glass.
good day.
Click to expand...
Click to collapse
Which is why it's bad for viewing on tables like I said. Because your viewing it from diagonal perspective a bit. Left and right and up and down are Barrable. It's not TOOO bad. Of the diagonals were the same I'd be OK with this.
I wanna know if this is a Screen lottery (every device has this but some worst then others), which is why I requested pictures from the "perfect" people. If I see that they are having even a significantly better display compared to mine(I know IPS displays get washed out at angles but mine is HORRIBLE), then I wanna call Google and get a new one and compare those too.
I've yet to be able to compare my Nexus 5 to another. Probably tomorrow I'll go into a T-Mobile or Sprint retailer and compare (hopefully it isn't bright in the room because it's harder to tell the difference).
Sent from my Nexus 5 using Tapatalk
Maxpower7 thanks! I appreciate those pictures. Is that maxed out brightness on a stock kernel with stock colors? That's what I'm using ATM(For personal reasons hopefully I can announce it when it's done.)
Sent from my Nexus 5 using Tapatalk
Dragn4rce said:
Maxpower7 thanks! I appreciate those pictures. Is that maxed out brightness on a stock kernel with stock colors? That's what I'm using ATM(For personal reasons hopefully I can announce it when it's done.)
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Stock kernel, no color adjustments. I've never used max brightness on any device. I'm at roughly 1/3 brightness and it's still plenty bright for me. I can try another one at max brightness if you want, but I don't keep it that high personally because it's too bright for my eyes and it also kills the battery.
EDIT: here's max brightness.
No Maxy it's fine thanks. I just wanted to know for sure.
Sent from my Nexus 5 using Tapatalk
Yeah they're bad. So was the nexus 4 and g2. It's the type of polarizer that LG uses.
Sent from my Nexus 5 using Tapatalk
aooga said:
Yeah they're bad. So was the nexus 4 and g2. It's the type of polarizer that LG uses.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
Someone at LG needs to be FIRRRRRRRRRRRRRRRREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEDA.
Can this "issue" be fixed? Can the angles be improved? I remember reading the Nexus⁴ got some AOSPA Love and it got "fixed" not sure if it was color wise or angle wise or both since I don't own one.
Sent from my Nexus 5 using Tapatalk
Mine gets quite washed out an angle, but I can still read everything on the screen just fine so it really doesn't bother me. It's a little annoying and unfortunate just to know it's like this (especially since my N7 2013's IPS screen is absolutely perfect even at the most extreme angles), but it really has no effect on my usage of the device.
Seems extreme to wish for someone to lose their job over this. If this is affecting you enough to feel that strongly about it, perhaps a different device would serve you better.
Dragn4rce said:
Someone at LG needs to be FIRRRRRRRRRRRRRRRREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEDA.
Can this "issue" be fixed? Can the angles be improved? I remember reading the Nexus⁴ got some AOSPA Love and it got "fixed" not sure if it was color wise or angle wise or both since I don't own one.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
My point in posting those photos was to show that it's really not that bad at all, and it actually looks worse in the photos that it does in person. To suggest that someone should lose their livelihood over this non-issue is utterly ridiculous because this screen on this phone is pretty awesome. And I'm picky about displays.

Poll: Do you see distortion issue with your Xperia XZ Premium?

I've seen a few threads discussing this issue and even xperiablog picked it up today.
But in the end, I think what's most important is how general users see and feel about it.
So I'd like to hear your voice.
Note: No need to prove anything. You can be completely subjective
Added: XZs has the same camera and the same issue, so XZs users are also welcome to participate. as well!
yyiimm said:
I've seen a few threads discussing this issue and even xperiablog picked it up today.
But in the end, I think what's most important is how general users see and feel about it.
So I'd like to hear your voice.
Note: No need to prove anything. You can be completely subjective
Click to expand...
Click to collapse
I personally haven't noticed it in any of the pictures I've taken so far, but I don't take a ton of pictures either. I have noticed that if you don't give it ample time to focus the pictures turn out terrible. The focus isn't as fast as advertised in my experience.
Sent from my G8141 using Tapatalk
Hi!
I call this one a scene from Inception
The middle building is falling same with those on the left
Take a look at this post:
http://www.xperiablog.net/2017/06/2...d&utm_campaign=Feed:+XperiaBlog+(Xperia+Blog)
There are some interesting explainations about this.
Haven't seen any distortion whatsoever. I tried taking shots of grids to reproduce. Do you have to be a certain distance? I'm very happy with the camera so far.
Does anyone know a way to minimize distortion?
Quote from XperiaBlog comment:
I recently became the proud owner of an Xperia XZ Premium. I spent this morning trying to fix distorted images of a lighthouse with what should have been a straight horizon. Then I read this article.
I contacted Sony and told them about the problem, and they gave me a fix. I've been told in the settings, under Superior auto, scroll down to the More options. On Auto-capturing select Smile Shutter. (Actually, they asked me to reduce the resolution to 17Mp 16:9 before setting to Smile Shutter - then I could change back to 19Mp 4:3 - not sure this is necessary.)
I'm very sceptical, but over the next couple of days I shall try and get back to the coast for a decent horizon with which to test it.
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Click to collapse
schickel said:
Take a look at this post:
http://www.xperiablog.net/2017/06/2...d&utm_campaign=Feed:+XperiaBlog+(Xperia+Blog)
There are some interesting explainations about this.
Click to expand...
Click to collapse
hardware issue for sure ,sony should at least fix as much as possible like Samsung
Forwarding:
samsung start selling their S7&S7e model in March last year, some users feedback camera with distortion issue to the samsung official forum, which is the pincushion distortion just like XZP ,but not bad as XZP level. And samsung developer wrote quick reply which said they will study to fix the problem ,After three weeks the S7&S7E received a new FW upgrade which come with a new camera options SHAPE CORRECTION. Yes,when you focusing still can see the distortion on screen,but saved photo has been corrected close to perfect.
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Original link:
https://forum.xda-developers.com/xz-premium/help/xzp-camera-distortion-photos-t3622842
Found this issue few days ago when four guys joint photo every one have distortion head and shortened body. Swap back iphone ,much better.
[email protected] said:
Found this issue few days ago when four guys joint photo every one have distortion head and shortened body. Swap back iphone ,much better.
Click to expand...
Click to collapse
Yeah, I've seen a few photos with person. The distortion is sometimes obvious with even no-liner object.
I do have this issue....
SONY needs to fix it.
---------- Post added at 08:37 PM ---------- Previous post was at 07:45 PM ----------
Lol. This is really bad....
yyiimm said:
Quote from XperiaBlog comment:
Click to expand...
Click to collapse
yyiimm said:
Does anyone know a way to minimize distortion?
Click to expand...
Click to collapse
[email protected] said:
Found this issue few days ago when four guys joint photo every one have distortion head and shortened body. Swap back iphone ,much better.
Click to expand...
Click to collapse
You mean like my one
:highfive:
I swear I tried various angles,the best effect I can get.Actualy the middle ladies and holding kid has lengthened head too.You will not feel easily because you are not familiar with.Try shoot a picture similar this one and move head up a little bit,OMG!!!
I got confus, someone said sony looking into it and fix it ,some one said sony will not, which one is it?
If it is not I will get refund, go for a S8 ,I tried it really great quality without distortion.
YUYYY said:
You mean like my one
:highfive:
I swear I tried various angles,the best effect I can get.Actualy the middle ladies and holding kid has lengthened head too.You will not feel easily because you are not familiar with.Try shoot a picture similar this one and move head up a little bit,OMG!!!
I got confus, someone said sony looking into it and fix it ,some one said sony will not, which one is it?
If it is not I will get refund, go for a S8 ,I tried it really great quality without distortion.
Click to expand...
Click to collapse
Omg, this is far beyond acceptable level of distortion....
Very unacceptable
They definitely CAN fix this with software and hopefully they will, although I wouldn't get my hopes up as the XZs has the same problem and it still isn't fixed.
phoneArena picked up the issue as well.
http://www.phonearena.com/news/User...emium-camera-distortion-Sony-responds_id95285
Hope other sites follow so that SONY reconsider their response.
I have taken lots of photos, I can reproduce it when trying, like taking a close up photo of my black framed posters, they look bent. But normal everyday photos I was taking look great to me, one I took I thought would be a good example, the flags are pretty straight as they were in real life (they are in the ground at a sort of "U" not lined up straight in real life also as seen in the photo), while other people photos they would of been tilted. Another phtos shows the trees and stuff in the background look as they were in real life also, everything seems normal. I know It is unacceptable from what others are experiencing and I'm pretty sure Sony will get some sort of fix out for people, but it seems others are more affected than other people. I really cant complain about the photos I got out of it so far.
afuller42 said:
I have taken lots of photos, I can reproduce it when trying, like taking a close up photo of my black framed posters, they look bent. But normal everyday photos I was taking look great to me, one I took I thought would be a good example, the flags are pretty straight as they were in real life (they are in the ground at a sort of "U" not lined up straight in real life also as seen in the photo), while other people photos they would of been tilted. Another phtos shows the trees and stuff in the background look as they were in real life also, everything seems normal. I know It is unacceptable from what others are experiencing and I'm pretty sure Sony will get some sort of fix out for people, but it seems others are more affected than other people. I really cant complain about the photos I got out of it so far.
Click to expand...
Click to collapse
see this you will know
see this sony official dancing woman's photos (above photo)from XZP you can find in your phone,The distortion has been already there very serious, just that wall have bad workmanship make you think it is.Do a anti color you will see the serious distortion just absolutely same as XZP distortion map below .( borrowed from other user analysi post)
look at the merger photo here you will see the coincide curve line.You know what is the most coincidence part that this little woman's head and body just inside the blue box area where have less distortion.XZP review online they all took photo from long distant landscape,no close-range or people so we can see the issue very coincidental .S PHONE and IPHONE review usually have close range shoot and close portrait.
See this official photos.Whether use any angle to shoot these light bulbs should be regular spherical,rgiht ?! But the one closest to the yellow safe area has been distort absolutely serious already.I'm not saying that wide angle don't have distortion, But this level ..........!This is definitely not a photographer and perspective problem.Also the "curve line" certainly affected distortion.
Now the light bulb photo and map explained why my photo will be seriously deformed ,and also explained that no matter what angle and composition I try I can't get one normal photo .Explained that why I use a 4:3 scale will have even more elongate head,also more and more in single person photo like below. (borrow from other user) Exactly same issue like my traveler's photos,which they Complained about.
This is not an ordinary perspective and wide-angle problem or what ever industry standards is.More like a failed lens design ,what is the point to use the lens like that ? Mobile phone camera should be to allow users to take pictures more easily than professional camera.Most users will not use the phone to shoot master style landscape photos. Most of them are normal shooting for ordinary live photo.If this phone designed for some landscape and flowers which are random shape please put it in the ad and packaging.Also even the landscape you can see the distortion easily than other phone.
My old note5 and the new S8 I tried ,Safe area it is roughly in green box see above photo.
I see the user here said that if cut some pixels may be able to get less distortion.If so, I would agree and accept too.And also like Samsung make a late correct option on software would be grateful.
Can you post the link to the original SONY photo? Just wanna make sure if it's from XZP
yyiimm said:
Can you post the link to the original SONY photo? Just wanna make sure if it's from XZP
Click to expand...
Click to collapse
It's come from the XZP mobile built-in memory,only find light bulbs one reight ,here on sony Sony official website.
https://www.sonymobile.com/us/products/phones/xperia-xz-premium/
Before I bought it see some where they post all the sample before,trying to find the link.

[Hardware Fail] Camera Lens Flare Issue

"I've created a Telegram group to discuss possible issues with some users and most everybody noticed a huge issue with the Camera, with this one having huge lens flare in certain angle where the source of light is not even visible on the Viewfinder. This happens not only at sunlight but also at night where the strength of a single street lamp ruins the whole Camera experience."
This was the E-Mail i've been sending to Oppo and apparently their fix is:
1 - Clear Camera App Cache
2 - Reboot the Phone
3 - Update your Software Version
4 - Factory Reset the phone
The problem is that this is a Hardware issue and Oppo doesn't recognize this.
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This is how a Lens Flare happens and it is normal in most cases, but not here. People are having this aiming the phone to the floor.
So, do you guys have this issue?
Basically go outdoor and keep playing with the Camera until you see the Flares as the attachment shows.
It must be on a certain angle and only affects the Main Camera.
More examples:
Good write up of the issue, I haven't gone out of my way to try and reproduce your issue but I've had the phone since release in the UK and taken at least 100 photos in varying lighting conditions and not one of them has any flares or reflections like in your shots
Sent from my CPH2025 using Tapatalk
sheppy101 said:
Good write up of the issue, I haven't gone out of my way to try and reproduce your issue but I've had the phone since release in the UK and taken at least 100 photos in varying lighting conditions and not one of them has any flares or reflections like in your shots
Sent from my CPH2025 using Tapatalk
Click to expand...
Click to collapse
you don't have sun in UK
only the night shots are mine
Mmmm I live in Seville (Spain) hard sun 300 out of 365 days of the year and for the moment I havent noticed this, here im going to post 3 recent photos (obviously with the find x2 pro) and in one of them (the grizzlies one) maybe a little bit of flare in the left side of the photo
its not in direct contact with the light, its on a certain angle depending on the phone.
sirTAVARES said:
you don't have sun in UK
only the night shots are mine
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Click to collapse
Hahaha while that's generally true, for about 2 weeks last month it was around 28 degrees and sunny... Which is where I took a lot of shots outdoors and no issues
Sent from my CPH2025 using Tapatalk
sheppy101 said:
Hahaha while that's generally true, for about 2 weeks last month it was around 28 degrees and sunny... Which is where I took a lot of shots outdoors and no issues
Sent from my CPH2025 using Tapatalk
Click to expand...
Click to collapse
i dont notice it aswell on daylight in real life usage, but when you know how to reproduce it it's hard to miss
I don't see flares in my shots, but I notice that there is a blurring of outer area of the frame.
When I take a photo of a document or something a foot or two from the lens its very noticeable.
Its sharp in the center of the frame but blurs are very obvious around the center.
samusx said:
I don't see flares in my shots, but I notice that there is a blurring of outer area of the frame.
When I take a photo of a document or something a foot or two from the lens its very noticeable.
Its sharp in the center of the frame but blurs are very obvious around the center.
Click to expand...
Click to collapse
thats normal due the sensor size.
I don't have this issue I'd recommend getting a repair/replacement through warranty, problem solved
TheInfiniteAndroid said:
I don't have this issue I'd recommend getting a repair/replacement through warranty, problem solved
Click to expand...
Click to collapse
The problem is that Oppo says it's a Software issue.
sirTAVARES said:
The problem is that Oppo says it's a Software issue.
Click to expand...
Click to collapse
So if that's what they think, what software solution are they going to come up with?
Texan1 said:
So if that's what they think, what software solution are they going to come up with?
Click to expand...
Click to collapse
none. i've mention this even before i got the phone and still no proper answer.
it's still under "investigation"
Having exactly the same issue here. I get a halo toward the bottom of pictures mainly around 6-7 in the evening. Doesn't look like a software issue I would say definitely lens related on the main camera.
Danvall said:
Having exactly the same issue here. I get a halo toward the bottom of pictures mainly around 6-7 in the evening. Doesn't look like a software issue I would say definitely lens related on the main camera.
Click to expand...
Click to collapse
send an e-mail to Oppo.
and feel free to post some examples to other users since i'm sure this is a generic issue
An Engineer decided to reply after a month.
with some bull**** message.
Funny Reply
DXOMark Comparison
Link - https://imgur.com/a/JVubg4N
sirTAVARES said:
An Engineer decided to reply after a month.
with some bull**** message.
Click to expand...
Click to collapse
Still can't seem to replicate this issue which makes me think it's device specific, however from the Engineers reply it seems like he's implying it's a limitation rather than a fault
TheInfiniteAndroid said:
Still can't seem to replicate this issue which makes me think it's device specific, however from the Engineers reply it seems like he's implying it's a limitation rather than a fault
Click to expand...
Click to collapse
if its limited to some devices, even better. just replace the faulty devices.
Well I don't think it's a limitation because iv have this camera since release and and iv just noticed it yesterday IV been taking pictures for a while now with no issues then just suddenly IV noticed it happening, seems very very bad at takes g a basic picture with a lamp at the side
https://forum.xda-developers.com/find-x2-pro/help/camera-strange-streek-photos-black-spot-t4132511
Look at my post it's shocking

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