Help OnePlus One repair logic board - ONE Q&A, Help & Troubleshooting

hey, while taking the bus, i asked the driver to connect my oneplus to the charger.
after few minutes the charger burned and since then the phone doesnt turn on..
I opened the phone and found a part missing. if anyone has an idea how to fix it or whats the specific part's name so i could try and buy it I will appreciate it.
Went to a phones lab and they said I better give up on that..
p.s the phone is about 4 months old.
postimg. org/image/t9o65qpc5/
postimg. org/image/kfuigv6e1/
Im not allowed to add images urls so take the above urls and take off the spaces and it will work.. i cant see any other way i could possibly add images that are essential for the explaination.
Thank You all!

Related

Universal plunges from a 3 story building... will it survive? place your bets now.

I had to jump over some stupid fence today at my work (didn't want to go all the way around), so i asked my friend to hold my universal while i jumped.
maybe i should have held it myself, because the universal slipped from her hands, and fell down the 3 story building, hitting many many stairs on the way down.
from a first glance i thought its the end of my beautiful relationship with my uni.
but actually after opening it up and checking its insides - it looks pretty okay! nothing seems to be broken or loose...
the problem is: is won't even start. so im trying to discover where malfunction is.
i've tried:
Switching batteries
Plugging it in to a power source (computer / wall)
Dismantling body and screen, tightening all of the connectors
Bootloader mode - not showing anything
Connecting with MTTY - but i can't even get it to connect
Turned on, waited for 5 mins and called it to see if it'll ring (to eliminate screen problems) - forwards to voicemail
Nothing worked, the screen is always blank.
when i plug in a power source, a red light flashes REALLY quickly, and then goes off, after that nothing happens.
the only thing that gave me a clue its still alive somewhere inside - when i plugged it to my computer, windows alerted me i plugged in an unknown device, even when i tried to put it in BL and connect again.
Does anyone have a clue what i can do next to find where the problem lies, and bring my love back to life???
please, i need help on this.
Mine fell a few feet from my hand to the (concrete) floor and was the same - no signs of trauma but completely dead, aside from a light when connected to the charger.
I think the damage will be to the mainboard, so it's a either a case of getting a new board and fitting it, or buying another universal and selling the dead one for parts. I opted for the latter.
My Condolences!! as long you can not find some lose cable or what so ever I believe you will not able to bring your "love" back to alive.
After connecting to your Computer RED light and Your computer doesn't recognize the Device indicates major issue.
Unless you have someone that can work with JTAG. http://forum.xda-developers.com/showthread.php?t=309291
hehe, thanx for your replies.
i don't know anyone who deals with jtag, but maybe it'll be a good idea to look for a private repair lab which works with jtag.
i guess for a small amount of money they could help me find the problematic part.
i wanted to avoid sending it over to a some random repair lab, because they might turn out as just some amatures and tell me that the whole main board needs to be replaced, instead of a specific part...
so i'll start with some searching
anyone else have any more suggestions?
mine fell from my pocket and red led pops up only when connected to the charger.. i sent it to ppctechs.. they put it under the infrared oven and nothing happened, so its not lose solder nor connectors nor nothing.. its the mainboard, its hard for it to be replaced as far as component level goes.. but who knows.. personally i think just sell it for parts.. sorry, thats what i did and boutght a new one off ebay for 400
good luck and sorry to hear that..
Am I allowed to cry on this forum ????
One request to Modes... Shall we have a crying smily(?)

Charging pin not working! How to replace?

Hi guys,
my phone's charging pin is not working. I am unable to connect any charger properly. It is happening with 3 chargers and a usb cable. So, I need to replace the pin. But, I have no idea where to get it done. Suggestions please?
Also, is it possible that I can fix this problem by myself (maybe it is just dirt issue)? If yes, how do I proceed with that?
Okay, so I bought new charger, got the pin changed, and still the same problem. My phone doesn't charge while it still displays "Charging". It doesn't matter whether it is connected or not. It just says "Charging". I have done two clean flash, and same issue. Heck it happens even with DDLF2. So, I am out of ideas.
Someone help me here. My phone is a brick for past 2 days now.
jitendragarg said:
Okay, so I bought new charger, got the pin changed, and still the same problem. My phone doesn't charge while it still displays "Charging". It doesn't matter whether it is connected or not. It just says "Charging". I have done two clean flash, and same issue. Heck it happens even with DDLF2. So, I am out of ideas.
Someone help me here. My phone is a brick for past 2 days now.
Click to expand...
Click to collapse
Better consult to near service center !!!
rockydx said:
Better consult to near service center !!!
Click to expand...
Click to collapse
No warranty now. Still, I will give it a go.
jitendragarg said:
No warranty now. Still, I will give it a go.
Click to expand...
Click to collapse
those idiots are charging around 7,000 rs to change motherboard at service center !!!!
holy hell. that is pretty much useless then.
If i were in your situation i would search Ebay for that part (Charging board).
And if possible with the tools including everything you need to disassemble the device.
If you're not experienced with phone repairs... Dont worry.
Check this i9003 Disassemble Video: http://www.youtube.com/watch?v=9UW4T-aNkQY
The video shows that there is a Charging part.
Search for that part or dead / damaged devices.
Replace it and you're done.
If you want to go the hard way...
There are charging ports for 1$ or 2$.
If you have the proper tools its easy.
If not there are other ways. But it's very risky.
rgxHost said:
If i were in your situation i would search Ebay for that part (Charging board).
And if possible with the tools including everything you need to disassemble the device.
If you're not experienced with phone repairs... Dont worry.
Check this i9003 Disassemble Video: http://www.youtube.com/watch?v=9UW4T-aNkQY
The video shows that there is a Charging part.
Search for that part or dead / damaged devices.
Replace it and you're done.
If you want to go the hard way...
There are charging ports for 1$ or 2$.
If you have the proper tools its easy.
If not there are other ways. But it's very risky.
Click to expand...
Click to collapse
Thanks for the help. I did asked mobile repair shop here, and they are expecting 100rs.(less than 2$) to replace the part. Turns out it is pretty common part and is almost always of same specifications.
Okay, so the socket/pin was not the issue. There was some water damage to the assembly itself. We tried 3 different sockets, and all resulted in same issue. But, replacing assembly itself was cheap enough. So, finally my phone is back and charging fine. :victory:
Good good and good again. Another SL didn't bite the dust.
Cheers
Sent from my GT-I9003

[Q] LG G2 will not power on, seemingly no reason

Here is what happened exactly:
So the phone is sitting on my windowsill so i can get service and receive texts messages. i get a text so i walk over, pick up my phone, unlock it, and i pressed on the textbox to start typing my reply message. as soon as i press the text box my phone freezes, and thinking its no big deal i hold down the power button to turn off my phone (took about 10 seconds to power off). Now my G2 will not do anything at all, wont power on, wont charge, the red light doesn't even come on with the charger plugged in.
Things I've tried:
holding power/power+down/power+up for 2 minutes+
disconnecting the battery for 5 minutes and trying ^ again
disconnecting every component and reconnecting then trying ^^ again.
disconnecting battery, plugging in charger
disconnecting battery, plugging in charger, then reconnecting battery with charger still attached
charging with lg charger for 12 hours
additional details that may be useful:
at&t D800
rooted
cwm recovery
optimus g3 custom ROM
literally never have had an issue with this phone before
a new battery is on its way in case that is the issue
blacklight215 said:
additional details that may be useful:
a new battery is on its way in case that is the issue
Click to expand...
Click to collapse
Scratch that, i actually canceled the purchase of the new battery because i think i may need a new mobo instead. I'm not gonna buy anything until i get a second opinion at least.
sorry about the 3rd post in a row
I've ordered a new motherboard that has arrived today in the mail. after i get that in my old phone ill update the thread again.
I have to say though, i am extremely surprised and irritated by the absolute lack of support I've received from this site. i would always come here to find answers in other threads and the community seemed pretty awesome, so its pretty unfortunate that i haven't gotten even a single reply. i guess people only want to help others when they already no the answer...
blacklight215 said:
I've ordered a new motherboard that has arrived today in the mail. after i get that in my old phone ill update the thread again.
I have to say though, i am extremely surprised and irritated by the absolute lack of support I've received from this site. i would always come here to find answers in other threads and the community seemed pretty awesome, so its pretty unfortunate that i haven't gotten even a single reply. i guess people only want to help others when they already no the answer...
Click to expand...
Click to collapse
Have you found a solution to this? My phone did the exact same thing yours did last Friday. I tried several button combos and the only thing that gave me some hope was resetting (power + vol. down). I was able to get the LG splash, then the ATT splash and jingle with the LED lights changing colors, but that was it, went back to dead. I'm debating ordering a battery and some tools to try and get this working again.
thestrangebrew said:
Have you found a solution to this? My phone did the exact same thing yours did last Friday. I tried several button combos and the only thing that gave me some hope was resetting (power + vol. down). I was able to get the LG splash, then the ATT splash and jingle with the LED lights changing colors, but that was it, went back to dead. I'm debating ordering a battery and some tools to try and get this working again.
Click to expand...
Click to collapse
Yeah, so i got the mobo in my phone and it turned on and everything was working again! however the mobo i bought had a broken battery connection so i could only use it if it was on the charger so i had to send it back. but replacing my motherboard will fix my issue.
as for yours i have no idea, if it wont turn on even with the charger plugged in then replacing your mobo may be a solution.
i still think its pathetic that no one with real experience has replied to this thread, i guess you cant believe what your told about this place unless your question is easy to answer.
blacklight215 said:
Yeah, so i got the mobo in my phone and it turned on and everything was working again! however the mobo i bought had a broken battery connection so i could only use it if it was on the charger so i had to send it back. but replacing my motherboard will fix my issue.
as for yours i have no idea, if it wont turn on even with the charger plugged in then replacing your mobo may be a solution.
i still think its pathetic that no one with real experience has replied to this thread, i guess you cant believe what your told about this place unless your question is easy to answer.
Click to expand...
Click to collapse
Where and how much was your mobo? Did you have to solder anything?
thestrangebrew said:
Where and how much was your mobo? Did you have to solder anything?
Click to expand...
Click to collapse
i got it on eBay, the original price was like $120 but i put in an offer of $75 and they took it. when you buy it make sure you compare the pictures on the posting to your actual Mobo.
All that you will need for the switch is a credit card, a knife, an extremely tiny screw driver, and some double sided tape(the tape is optional).
as you can see in my picture, the board i bought is on the right and the old one is on the left. you have to watch for stuff like that when buying a part like this.
i think I'm about to buy a D800 G2 with a busted screen for $40 in the next hour, if i get it ill let you know how it goes.
Success!!!
Alright so yesterday i did buy that busted G2 and when i met up with the kid i made sure everything worked before i bought it. i got back to work and made the switch(i was going slow and i was debating on swapping the charging component, took about 35 minutes).
I did not wanna put my Sim in the phone until after i had downloaded all my apps and configured all of my settings the way i like them, so about 6 hours later i get a chance to make the final switch over. when i did put in my SIM everything APPEARED to work fine, but when i left my home i realized that my data was not sending or receiving anything at all? i went to the grocery store and bought a glasses repair kit for the screwdriver inside and opened the phone back up, everything appeared to be connected properly.
I left and called AT&T customer support and this guy helped me fix the issue, apparently their system though i was still using the temp iPhone 4 i had. after he switched the old IMEI number to my new Mobo's IMEI, i restarted my phone and it worked perfectly! i highly recommend taking this route if you can get a new board for less than a new G2 costs.
The Mobo i got off the kid is legit too, i guess he bought it only a month or two ago because it has some features i did not have like the knock code. i also got it rooted and flashed TWRP, not sure if ill flash a G3 ROM or leave it like it is.

Honor 8 Stuck in Reverse Charging Mode

For about a month now my Honor 8 will only charge when powered off. The rest of the time it doesn't recognize when a USB is connected. (I've tired three different cords)
I just discovered in the setting, it is permanently set to reverse charging and won't let me select any other option other than reverse charging.
Factory reset has changed nothing
Easiest option is to contact huawei support and get a replacement. Unless you try flashing stock rom again
I also would get the charger replaced alone with the phone.. May be the charger at fault and the phones gone into some. Kind of protection mode...
Same problem
beaverbanker said:
For about a month now my Honor 8 will only charge when powered off. The rest of the time it doesn't recognize when a USB is connected. (I've tired three different cords)
I just discovered in the setting, it is permanently set to reverse charging and won't let me select any other option other than reverse charging.
Factory reset has changed nothing
Click to expand...
Click to collapse
Hey, did the issue get resolved for you? I am also facing the same problem.
Having the same issue with my honor 8. Anyone found a fix for this reverse charging issue?
Sent from my LG-H990 using XDA-Developers Legacy app
Yes. I use the stock charger only. Mine will return to normal when i reboot the phone or if i plug in the charger. But the reverse charging status will again activate after couple of hours.
Sent from my LG-H990 using XDA-Developers Legacy app
Anyone ever find a solution to this nightmare? It hit my Honor 8 about a week ago and I'm so mad at Honor. I had to go out and purchase a new phone because it was hit and miss whether it was going to take a charge or not. I assume I'll have to send mine in under warranty but was really hoping someone found a way to fix this software issue so I could just return my Moto Z Play. I'm happy of course that mine is still under warranty but seriously, who can send their phone in and then go without for who knows how long honor will keep it. They left me no choice so it seems this is quite common. That being said, honor should automatically send out a new replacement device and only then should we send our defected software phone in to them. Anyone please let me know if you have found a fix for this before I jump through hoops to send my device off for warranty. Thanks.
This is now a common old thing
Dconn1975 said:
Anyone ever find a solution to this nightmare? It hit my Honor 8 about a week ago and I'm so mad at Honor. I had to go out and purchase a new phone because it was hit and miss whether it was going to take a charge or not. I assume I'll have to send mine in under warranty but was really hoping someone found a way to fix this software issue so I could just return my Moto Z Play. I'm happy of course that mine is still under warranty but seriously, who can send their phone in and then go without for who knows how long honor will keep it. They left me no choice so it seems this is quite common. That being said, honor should automatically send out a new replacement device and only then should we send our defected software phone in to them. Anyone please let me know if you have found a fix for this before I jump through hoops to send my device off for warranty. Thanks.
Click to expand...
Click to collapse
Hii
I think you should not wait and loose evan more of your warranty period
Becouse it is now several months old thread and nobody found and solution
Let us know what thay told you and if you got an replacement for the phone at all
That way you could also help someone with some issues too
:highfive:
I do plan to return mine to Huawei Honor and I believe they are located in Texas. I'm located in Mississippi so I'm not that far from them. I have no clue as to how long they will keep it but I will indeed report back to this thread with what ever they end up doing for me on my device. They want a picture of my receipt too along with several pics of the phone. I have no problem giving the pics of the phone but I don't know where even to begin looking for my receipt. They should be able to use the IEMI number and track the when the day it went in use and there is their receipt proof of the day I purchased it. Hopefully this company will take care of me but I'm already out $400 dollars. There isn't really anything they can do now to replace my money and totally win my 100 percent loyalty back. Before this every piece of mobile tech I owned was Huawei. Not anymore bc I use Moto Z Play now because they would not send me out a replacement after I told them I cannot go without a phone.
Hii @Dconn1975
Just one thing..take some pictures and also some of the screenshots for yourself too
Couse I just few days ago had been reading that one Honor 8 owner send it to the service..
And they had told him that thay took apart the phone and found out that it had been in some kind of water
couse after opening the phone there was a green spot coused by water on the motherboard
And they did not change the phone for him
The owner knew it can not be that way so he got the phone back and than let his friend
disassemble the phone.. they did not found anything on the motherboard what they did tell him
So long story short they also lied to him and did not give him any replace
He is now here on xda asking what to do now..
So be carefull .. take some pictures of the phone.. evan some screenshots..
Just in case they come up with something and saying you void your warranty and
they wont replace your phone...
Good luck
Still no DIY fix for this issue? Sigh. Honor 8 will be my first and last Huawei phone. Won't buy this huawei **** anymore
Sent from my LG-H990 using XDA-Developers Legacy app
Yeah as much I have praised honor Huawei I now am done. I have to send mine back as they won't send me a replacement and who in this entire world can seriously now go without a phone. I've even won contests and free cell phones on Android central for my articles on EMUI. That's a shame too. I absolutely love EMUI and personally I do not in any way think it's anything like Android. The entire feel and experience is just that different. EMUI is 10 times smoother than Android and it's not choppy nor sticky. It has zero lag time and it can easily or could be branded as a third mobile tech software choice in addition to Android and IOS. To be honest since I went out and bought a Moto Z Play, I even doubt I'll bother sending mine in after reading the after sales stuff that Huawei does not stand behind. Plus they've cost me $399 so I'm super angry and I may have won some article contests but I can do that with another company too. I'll miss EMUI no doubt but not from what I read their after sales commitment.
Hey guys i found a solution when im not english so sorry for my english but i had the same problem and its was very arasing but i foud a way to fix it
First you go on the menu where its have the option like normal mode reverse and all... Then you click the normal mode and then you plug fast your phone and it will work
Sorry for my english guys but this is my solutions have a great day
Frenchman75 said:
Hey guys i found a solution when im not english so sorry for my english but i had the same problem and its was very arasing but i foud a way to fix it
First you go on the menu where its have the option like normal mode reverse and all... Then you click the normal mode and then you plug fast your phone and it will work
Sorry for my english guys but this is my solutions have a great day
Click to expand...
Click to collapse
English is OK. You do it every time when you charge it? Or does it fix the problem forever?
0mrwhatsupguy0 said:
English is OK. You do it every time when you charge it? Or does it fix the problem forever?
Click to expand...
Click to collapse
hum no you have to do it every time but atleast you don t have to power off your phone
Hello everyone, I have the same problem. I can charge my device by choosing charge only option and connecting the USB cable just after.
If you look at the menu showed in the notification bar it is similar to the menu option, something like USB configuration, in the developer settings. If you don't see the developer settings you have to activate them. But it is not the same menu, there is no reverse charge option. Could it be a hidden menu?
I have tried to delete the settings app data, but it hasn't helped.
Hope it could help someone to solve this issue.
usb reverse charging flickering
Im having problem with usb icon for charging is flickering. When i swipe notification screen down and tap on the notification of it it says reverse charging. When i connect charger it is ok. but when no usb cable it keeps flickering. Is there an app that disables usb entirely? The usb connector is clean and i got my honor 8 about 10 months and it started like week ago. Maybe an update to emui?. If we could just block reverse charging option that would be great.
Here is a video of it:
.ww. uschovna .cz/en/zasilka/MDUEC76ISGUW6SJ4-MEW/
Please help, what should i do?
OP here:
So I never figured out a fix for this. I contacted Honor they were going to warranty my phone, but I had to mail it to the warranty center from a US address ( I live in Canada). So I contacted my retailer Newegg and they were awesome to deal with. I sent them my old phone (they covered shipping) and they mailed me a new one. So if this happens, I think warranty is your only option.
beaverbanker said:
OP here:
So I never figured out a fix for this. I contacted Honor they were going to warranty my phone, but I had to mail it to the warranty center from a US address ( I live in Canada). So I contacted my retailer Newegg and they were awesome to deal with. I sent them my old phone (they covered shipping) and they mailed me a new one. So if this happens, I think warranty is your only option.
Click to expand...
Click to collapse
So. Did the phone reach you ?
om3bm said:
Hello everyone, I have the same problem. I can charge my device by choosing charge only option and connecting the USB cable just after.
If you look at the menu showed in the notification bar it is similar to the menu option, something like USB configuration, in the developer settings. If you don't see the developer settings you have to activate them. But it is not the same menu, there is no reverse charge option. Could it be a hidden menu?
I have tried to delete the settings app data, but it hasn't helped.
Hope it could help someone to solve this issue.
Click to expand...
Click to collapse
Thanks it does work. But this such an annoying . Tho Good to know its not a hardware defect.

Digitizer works in TWRP recovery but not after normal boot

I'm new to this forum and this is my 2nd attempt to get help to solve my problem. I have read ALL the rules posted in the XDA New User Guide - Getting Started On XDA, as well as all of the linked pages that are suggested to read before posting. It was very informative but I'm more confused then ever about the right place to seek help. This is all very overwhelming and I'm afraid I'm going to say something to offend someone or post in the wrong place and get in trouble, or worse, ignored. I suspect I did just that in my last post because I never got a response. I apologize in advance if I have done something wrong.
Ok, I'll do my best to explain my problem. I have an LG K20 Plus (I'll refer to this as my original phone) that I bought, brand new, from T-Mobile in May. In August I cracked the screen but continued to use it because besides the crack, it worked fine. By September the crack had worsened significantly and I decided to replace the outer glass as I had successfully done that with my older LG G3.
In that process, while trying to get that dreadful glue off, I scraped off some of the black stuff under the glue on the LCD which caused a white spot, about the size of a 1/2 dollar, on my screen. Although it was bothersome, the phone itself still worked fine. I continued to use it while I searched for the easiest way to fix it within my budget. After reading posts here and realizing it would work, I bought a used LG K20 Plus (I'll refer to this as my used phone) with a bad esn. The plan was to put my original logic board into the used phone and be on my way. That didn't happen.
When the used phone arrived, I turned it on to verify everything worked. I then put my original logic board into the used phone and turned it on. I saw my orignal wallpaper and was so happy I had my phone back. Then I tried to swipe to unlock and nothing happened. I booted it up a couple more times and still nothing. I connected a mouse via an OTG cable and verified that there were no more obvious issues with the phone except the digitizer. To confirm the dispaly wasn't faulty on the used phone, I put the used logic board back into the used phone it came with and booted it up. The digitizer was back to working again. I ran through as much as I could on a locked phone and the digitizer worked like new.
I, carefully, put my original logic board back into the used phone and, again, no touch capability. Again, I researched this problem to no avail. I realized I was way over my head and I decided to ask for help instead of making things worse by trying to fix it without knowing what I was doing. So, I put the phone in a drawer and asked for help here. That was a month ago. I know you are all very busy and, like I said earlier, I'm sure it's my fault and I messed up somewhere because my post didn't receive any replies.
I can't use my original phone because I have no touch ability and I can't use the used phone because it has an esn lock. At this point I decided to try and (I'm sure I'm using the wrong terminology here) flash the used phone and root it to bypass the bad esn lock. After researching that and seeing the word "illegal" A LOT, I decided I just didn't know if it was legal or not, so I decided to not take the risk of doing something that may get me into trouble.
At this point I decided I didn't have much to lose so I backed up my original phone and, with only the display of the used phone attached, I started the process of flashing it with TWRP and rooting it via this guide https://forum.xda-developers.com/android/development/recovery-twrp-v3-lg-k20-plus-t3616248 So, it is now successfully rooted but it still has no touch ability. The really weird thing is, while I was in TWRP Recovery mode, the touch ability worked again. But as soon as I rebooted the phone into regular mode, the digitizer stopped working again. I'm so confused and I don't even no where to start looking because I can't define the problem or the exact thing that is failing. I don't even know if it's hardware or software related.
So, I guess my question is, does anybody have any experience with this kind of problem you could share with me. I'd settle for someone being patient enough to explain to me exactly what is going on so I could research it better myself. Asking for help was not my first step. I have been looking and looking for 6 weeks now. I'm way out of my league with this stuff. It's really difficult to find a solution to a problem you don't quite understand. It's a little bit like being told to look up a word in the dictionary to find the spelling.
*LG K20 Plus
*LG-TP260
*T-Mobile
*Rooted
Baseband: MPSS.JO.
2.0c1.2-00012-8937_GENNS_PACK-1.85468.1
I think it's my original ROM
Kernel Version 3.18.31
I flashed TWRP
USB debugging enabled
OEM Lock Off
Here is what you do. Hook it up to a pc. Take a logcat and that will tell you what is failing. It sounds like a kernel compatibility issue.
zelendel said:
Here is what you do. Hook it up to a pc. Take a logcat and that will tell you what is failing. It sounds like a kernel compatibility issue.
Click to expand...
Click to collapse
I'm so sorry but I have run into a few problems .. firstly, on my phone I have to use a mouse connected via OTG cable because I have no touch ability and my usb connection is set to "charge only". Apparently you can't change that until the phone is plugged in and obviously I need the mouse so I can't connect to computer. I downloaded an app called LogCatX and made a log file but I don't know how to attach a file and when I copy/paste it into the reply it says it is too long and reduce by 30000 characters. Any advice?
HelpNeededPlz said:
I'm so sorry but I have run into a few problems .. firstly, on my phone I have to use a mouse connected via OTG cable because I have no touch ability and my usb connection is set to "charge only". Apparently you can't change that until the phone is plugged in and obviously I need the mouse so I can't connect to computer. I downloaded an app called LogCatX and made a log file but I don't know how to attach a file and when I copy/paste it into the reply it says it is too long and reduce by 30000 characters. Any advice?
Click to expand...
Click to collapse
I think the new touch screen will need a calibration.
PS: i liked how you explained your problem
Sorry for my confusion but I'm not sure if you were telling me what I should do to figure out where the incompatibility issue may be or if you were asking me to upload the catlog so you could look at it and help me. I don't know what a catlog is, nor how to interpret it. At any rate, 6 hours later, I have, finally, figured out how to upload a file. :victory: I've been looking at how to fix a kernel incompatibility issue and I've read you can flash a custom kernel. If I did something like that, would that resolve my problem. Are they specific to the version of operating system your phone has (ie nougat, marshmallow etc) or do you need to use one for your specific phone model? Would flashing a custom ROM do the same thing? And is that model specific or OS specific? Where would I go to find something like that?
NOTE... In looking for differences in my phone to try and figure out where this kernel compatibility issue might be, I noticed that there are two different numbers on the midframe of my phones. I don't know if this means anything. I'm just trying to help someone help me.
zelendel said:
Here is what you do. Hook it up to a pc. Take a logcat and that will tell you what is failing. It sounds like a kernel compatibility issue.
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Hello? Was this the extent of your help? I'm not sure if you were asking me to run a catlog to upload so you could help me figure out what was wrong or if you were just telling me what to do and then moving on. Because if it was the later, all you've done is piled more stuff on my steadily growing mound of confusion. To make matters worse, my posts is showing as getting a response, so, I fear, nobody else will look at it and I will be left in the same place as before. If someone happens upon this post, could you give me advice that will actually help me solve my problem, along with instructions on how to do whatever I need to do. Thank you in advance. Until then, I'll be anxiously awaiting your reply....

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