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Hey guys,
I'm nearing the end of my first 30 days with my One X (loving it by the way), and I was wondering - Does AT&T expect the phone back in a specified condition? My bootloader is unlocked w/ root and unfortunately I dropped the phone once or twice causing some annoying scratches on the face. Looking to take advantage of the week or so that I have left, I was curious to if they had a specified routine that they follow for returned phones.
Thanks!`
whd5015 said:
Hey guys,
I'm nearing the end of my first 30 days with my One X (loving it by the way), and I was wondering - Does AT&T expect the phone back in a specified condition? My bootloader is unlocked w/ root and unfortunately I dropped the phone once or twice causing some annoying scratches on the face. Looking to take advantage of the week or so that I have left, I was curious to if they had a specified routine that they follow for returned phones.
Thanks!`
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I don't think they will swap out a phone because of "user-error" (eg. scratches).
As for the unlocked bootloader and root, for the most part they don't look at that in-store but if there were to be an issue down the road, maybe back at redistributing, I would expect they can trace it back to your account and they might look for retribution. Isn't there a way to bring it back to stock anyways? Regardless, I would have a better reason for returning it rather than telling them you dropped it.
If the damage is obvious, they will not take the phone back, according to policy:
Returned equipment, other than the Closeout Items, must be in the manufacturer's original packaging and be in like-new condition (no physical or water damage).
Why are you returning the phone?
redpoint73 said:
Why are you returning the phone?
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Because he didnt take care of his HOX and scratched it and wants to take advantage of the system.
Sent from my HTC One X using xda premium
Mine had a scuff or two on it, and they took it back. Not sure about the bootloader though.
I just cracked my screen and was wondering if anyone has gone through HTC advantage?
You Can get the screen repaired or get a replacement refurbished phone. What is the best option? I have never got a screen replaced. My phone has no problems at all and getting a refurbished just worries me that it won't be the same.
My All New One
lucky_strike33 said:
I just cracked my screen and was wondering if anyone has gone through HTC advantage?
You Can get the screen repaired or get a replacement refurbished phone. What is the best option? I have never got a screen replaced. My phone has no problems at all and getting a refurbished just worries me that it won't be the same.
My All New One
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to me this would depend..
they repaid screen only, so if your body took damage during the drop I'd get a replacement, if just the screen broke and rest of phone is mint id have them repair screen.
andybones said:
to me this would depend..
they repaid screen only, so if your body took damage during the drop I'd get a replacement, if just the screen broke and rest of phone is mint id have them repair screen.
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Yes no body damage at all. Replacing the screen is not going to make a difference? It would be the same as when I first got the phone?
My All New One
Depends on how long you can do without your phone.
To get the screen replaced you have to send it in, let them repair it, then wait for it to be sent back. Or you give them $29 (I think) and they will overnight you a replacement phone.
85gallon said:
Depends on how long you can do without your phone.
To get the screen replaced you have to send it in, let them repair it, then wait for it to be sent back. Or you give them $29 (I think) and they will overnight you a replacement phone.
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They send out refurbished phones. My phone is perfect under the hood. Besides I still have my droid DNA to use. I can wait a week or 2.
My All New One
lucky_strike33 said:
They send out refurbished phones. My phone is perfect under the hood. Besides I still have my droid DNA to use. I can wait a week or 2.
My All New One
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I personally would send for repair then. It's been ing done by HTC so I'd imagine it willbe as good as new, esp since they should be expecting to do the repairs since releasing gthe advantage plan. Best of luck and let us know how it works out whichever way you choose.
andybones said:
I personally would send for repair then. It's been ing done by HTC so I'd imagine it willbe as good as new, esp since they should be expecting to do the repairs since releasing gthe advantage plan. Best of luck and let us know how it works out whichever way you choose.
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I just got my phone back from HTC for the screen replacement. I dropped the phone walking into Verizon to get a sim card the day I got the phone. Thankfully, HTC had the advantage program. I didn't even have to provide proof of purchase. I made a phone call, sent out my phone once I received the shipping label, nd a week later, I had my phone back ( I chose to repair my phone instead of getting the expedited replacement because they were out of gunmetal at the time). My phone had a small scratch and a little bit of damage on the bottom where it had hit the pavement, when the phone came back, it was like new again. The only downside to the whole process is the shipping speed HTC uses. 3 day UPS shipping to return, but hey it's free. Thanks HTC.
lucky_strike33 said:
I just cracked my screen and was wondering if anyone has gone through HTC advantage?
You Can get the screen repaired or get a replacement refurbished phone. What is the best option? I have never got a screen replaced. My phone has no problems at all and getting a refurbished just worries me that it won't be the same.
My All New One
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They will just replace the screen itself. They have the one-time screen replacement, and they will not give you the refurbished one. They will send back to you the same phone you got. Before sending it back to them to replace the screen, better back up and restore everything first.
Unfortunately after 3 days use, cracked screen. A fall on the cement with a case on it, but it was too much.
Sad day. Hopefully replacement parts might be available sóon
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
hek.je said:
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
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Same for me, was out walking the dog and the lead pushed the phone out of my pocket. Landed on the top left corner I think at first glance was fine barely even a mark on the case but when I got home and put the phone down that there was a weird reflection and turned the screen on and saw a crack going a cross from top left to just over the power button.
Have contacted HTC to arrange a repair which is chareable as they seemingly void the warranty when the screen is cracked...better get warranty back on it after they fix it.
I was just about ready to sell my u11 thankfully still got it so using it now altho complete stock sucks lol and had relocked bootloader so no warning screen on boot sigh....
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
hek.je said:
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
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Warranty don't cover user fault. I mean, if the phone shipped damged than you can get it cover.
Sent from my HTC U12+ using Tapatalk
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Jump1ng said:
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
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Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
5m4r7ph0n36uru said:
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
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Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Jump1ng said:
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
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Well that's standard. Spar parts need to be delivered to the partners in the specific regions. Such things always take 4 - 6 weeks after the first devices shipped. Some manufacturers even need 8 to 10 weeks to provide the needed parts and prices.
Sent from my HTC U12+ using XDA Labs
so any news on spare parts, i allready ordered a new back for my 5 days old u12+ but one day after i ordered it i need allso a new display, it fell from about 30 cm height on the ground and i was shocked thatthe display broke alltough it was in the original case
lousy performance by htc after the tank of a phone htc 10
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
pixelvisions said:
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
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Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
mauiblue said:
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
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Man! Make me nervous when reading this lol. The warranty on HTC device isn't up to it standard.
Sent from my HTC U12+ using Tapatalk
I'm sorry if I made you feel uneasy but I figure just wanted to give you a head's up on HTC repair service. I found another thread on this particular topic and it was disappointing to read all the issues customers had with HTC repair (USA).
next time if you have a warranty issue, you can try asking the HTC DACH contact on facebook/twitter... they are actually replying properly and maybe even able to help properly. it's sad to see so many bad things with USA repair as in Europe it's quite good...but also depends on if you are in contact with them per private message or just via e-mail... via private message on facebook it works out much better
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
pixelvisions said:
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
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Just happened to me, over the phone they quoted me $2-300, but it could be more or less after sending it in. I asked what is the point of a warranty and they said it's only software issues, and it doesn't cover user damages like cracked screens. Anyways, you and I are sinking in the same boat, with HTC not selling any screens themselves, or providing other alternatives besides their own repair center. Scam company at this point
HTC cracked screen repair update:
1. I sent HTC my U12+ to repair due to a cracked screen.
2. They email me asking for a credit card to charge for the repair ($200). They asked me to call them. They did not provide a phone number.
3. I called and they ultimately said someone will call me back in 24-48 hours to take payment because they can't take payment.
4. When asked how long it will take to repair once they have payment, he said they usually take 3 week from the time they receive the phone.
It's been 7+ weeks since they received the phone.
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
VidJunky said:
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
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A website called "cellspare" sells the screen, but it's $339. I made the resolve to wait two months and see if screens are cheaper.
I just got the device yesterday and this morning I noticed that one of the corners is raised ever so slightly and can be pushed down to meet the metal. Is this something to worry about? I got a device last week with dust under the glass of the screen which I had to pay $30 to ship back and now this... I am probably not going to give this device another shot if I have to send it back. What do y'all think?
Definitely isn't right... I'd be sending it back for sure but you shouldn't be paying for it. You sure it's brand new and not a refurb unit?
Fit and finish should be consistent throughout. It's up to you if you are all right with it or you want it resolved. If you bought it from Amazon then there is a a time frame in returning the set and exchanging it. If you go through the HTC repair process it will take weeks to get it back. I am expecting my HTC U11 back in about a week as I received a tracking number. By the time I receive it it will be about 5 weeks from the start of the repair process. Good luck.
Sent from my coconut frond hut using Tapatalk
I decided to return the device, going over to UPS later today after speaking to HTC and them confirming via pics that this should not be happening. I am actually going to go to the Google Pixel 3 XL after some consideration and the fact that this was my second defective U12+.
Omeris12 said:
I decided to return the device, going over to UPS later today after speaking to HTC and them confirming via pics that this should not be happening. I am actually going to go to the Google Pixel 3 XL after some consideration and the fact that this was my second defective U12+.
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So you're returning the phone for a refund? Sorry to hear you had another problem phone. Good luck with the Pixel 3.
Sent from my coconut frond hut using Tapatalk
Omeris12 said:
I just got the device yesterday and this morning I noticed that one of the corners is raised ever so slightly and can be pushed down to meet the metal. Is this something to worry about? I got a device last week with dust under the glass of the screen which I had to pay $30 to ship back and now this... I am probably not going to give this device another shot if I have to send it back. What do y'all think?
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I would be absolutely furious. I hope HTC gets their act together for next year.
Omeris12 said:
I decided to return the device, going over to UPS later today after speaking to HTC and them confirming via pics that this should not be happening. I am actually going to go to the Google Pixel 3 XL after some consideration and the fact that this was my second defective U12+.
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Wow! My first one got dust under main screen lol. Lucky Amazon was nice enough on next day air.
Sent from my HTC U12+ using Tapatalk
Anyone else broken their screen? Was golfing and hit a big bump and the phone fell out and hit the concrete. There are now several cracks through it but everything works fine. Luckily I bought the 6 month warranty but has anyone gone thru this? Website says 7-9 days. They offer no temporary replacement but I still have my old Samsung S8+. Not sure what other people would do in this situation.
I just chatted in and apparently I never activated my 6 month protection plan on the device. They had me contact Servify who said it is activated and the repair process goes through them not One Plus. This is strange
Also said the 6 month protection plan is a one time use so its void after this.
By the way this case was on it. No back glass damage and the bezel has one tiny chip in it that Im not worried about. I think it hit there initially
https://www.amazon.com/gp/product/B07RSJP1H4/
I broke My OP7 pro and sent it in for repair from Denmark to Poland through Oneplus
Price is aprox 164 euro
The repairdate is sofar estimated to 12 days from arrival to workshop(I'm still waiting that they start repairing)
dropped mine on the concrete on a parking lot..3 cracks on 3 corners
long story short: sent it for repair to the netherlands and after 1 week i got it back
i payed around 200€ and everything got replaced ( no warranty of course)
6 month warranty was $39, deductible is $49 so Im saving a little. Although they haven't asked for that $49 yet
Repair was approved by One Plus. Got a prepaid overnight FedEX shipping label, phone is going to the Acer Repair Center in TX. Now I need to backup everything ughhhh
I guess on the bright side I get to use my S8+ camera again haha
Bummer, but good they will repair it...
Think I have everything backed up. Dropping it off tonight
First time I ever broke a phone was with my 7 Pro I think it ended up being $227 or 247 total after everything to send to them, repair screen, and send back. No warranty obviously since again... Never even came close to breaking a phone prior to this one... But I've also always had Samsung devices with protecting cases. I kinda skimped on it this time so 100% my fault.
Who Am I? said:
By the way this case was on it. No back glass damage and the bezel has one tiny chip in it that Im not worried about. I think it hit there initially
https://www.amazon.com/gp/product/B07RSJP1H4/
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i had that case for 2 hours. it feels so nice but its so damn slippery. i returned it asap. using a encased scorpio, and am currently customizing a rhinoshield solidsuit.
Wow I have no complaints about the case. Not slippery at all!
Phone was delivered this morning and 9 minutes later One Plus said it was delivered. An hour later I get an email from Acer saying I need a new LCD Assembly and its $223.32US. I call and talk to the lady and tell her I have the warranty. She says they dont handle warranty claims and I need to send it to Servify. So they are overnighting it back to me so I can send it to Servify. Fun stuff
strictlyphat said:
i had that case for 2 hours. it feels so nice but its so damn slippery. i returned it asap. using a encased scorpio, and am currently customizing a rhinoshield solidsuit.
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Click to collapse
Even more slippery than the supplies case? I swear to God,that the factory supplied case is like a bar of soap.
Sent from my GM1917 using Tapatalk
Who Am I? said:
Wow I have no complaints about the case. Not slippery at all!
Phone was delivered this morning and 9 minutes later One Plus said it was delivered. An hour later I get an email from Acer saying I need a new LCD Assembly and its $223.32US. I call and talk to the lady and tell her I have the warranty. She says they dont handle warranty claims and I need to send it to Servify. So they are overnighting it back to me so I can send it to Servify. Fun stuff
Click to expand...
Click to collapse
They have a dedicated app...
Sent from my GM1917 using Tapatalk
Limeybastard said:
Even more slippery than the supplies case? I swear to God,that the factory supplied case is like a bar of soap.
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Click to collapse
On to of the fact that there is no lip on this one. Almost like using nothing in it. Feels great but no protection
Just use ringke fusion x from now on, its the best case i might have dropped my phone twice and the phone is perfectly fine.
Servify emailed me 8 questions on Weds and I sent it back. Going on 48 hours since I sent it in and still no shipping label
I shipped it out on Aug 19th and just got a shipping notification today that its headed back to me. Ridiculous.
Got the phone back today so it took 17 days and 20+ emails with Servify. Screen is fixed and it also looks like they replaced the bezel. No damage anywhere and there was a film on the new screen. Phone was on when I checked it and all my settings remained. I hid 25 apps in the side drawer with a password and they were all still there. Text messages still there so it doesn't appear that they reset anything.
I opened my gallery and Im missing about 3 months of photos though and the ones that are there are dated August 12th when I took them May 25th. I backed up those photos so moving them back now but why would they be gone and the few that remain are dated wrong? Did they reset the device to an earlier date? Or did they give me a refurbished/new phone and port everything they could over ? I just checked the old IMEI versus this one and its the same
Servify is now telling me that the warranty is void and I cant get another one. Contacting One Plus next
Who Am I? said:
Got the phone back today so it took 17 days and 20+ emails with Servify. Screen is fixed and it also looks like they replaced the bezel. No damage anywhere and there was a film on the new screen. Phone was on when I checked it and all my settings remained. I hid 25 apps in the side drawer with a password and they were all still there. Text messages still there so it doesn't appear that they reset anything.
I opened my gallery and Im missing about 3 months of photos though and the ones that are there are dated August 12th when I took them May 25th. I backed up those photos so moving them back now but why would they be gone and the few that remain are dated wrong? Did they reset the device to an earlier date? Or did they give me a refurbished/new phone and port everything they could over ? I just checked the old IMEI versus this one and its the same
Servify is now telling me that the warranty is void and I cant get another one. Contacting One Plus next
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Click to collapse
So how much did this end up costing you overall? Or is that what you are currently contending?
$49, the deductible