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So I have been reading that quite a few people believe that the phones given to you are pieces of dung.
Is this true? I have just placed a phone claim order as I have cracked my screen and between the cost of replacing the entire digitizer/lcd it is cheaper to get an entirely new one weird huh?
Anyways, for 5 bucks a month extra, hell why not.
I cracked my screen, (not the LCD but the glass on top) so that's what I have filed.
I am worried though that since I have rooted/changed ROM's on my phone they may raise question?
Should I worry? Although it seems that they will take my device anyways as the return rate (which is quite speedy) 1-2 days would not be able to catch my device in time for testing it and determining that it has been tampered with.
Though that is not the problem that I have stated rather that it is physical damage (which it is).
I'm just worried that I'm going to get something which might have been bricked, or something that was dropped, they said physically they look brand new.
I don't know... who has gone through this process?
I will have in two days time so I guess if anything, I'll let you guys know.
But at 180-200$ for just the screen vs. 125$ for a 'new' Infuse... hmmm
This was actually the WAY i got my infuse.....
i had the plan on my Captivate, i Bricked it and didnt want to by a Jig....so i told them i lost it and to send me another one. through some Att misshaps and a lil perssistance on my end they ended up giving me the infuse for free....but at any rate. i have not noticed anything janky about the phone. and my mother has just gotten her Captivate replaced as well. and again hers seems to ok as well.
if anything you can always send it back it doesnt work........they will just replace it again.
That sounds assuring. Can you run any tests (benchmark perhaps) to test for any irregularities?
Although you did say you don't really notice anything wrong.
Primarily I'm concerned for the fact that my brand new phone (supposedly) will be replaced by a possible refurb.
Oh well these devices must go through rigorous testing I'd like to think so.
Thank you for your input
FYI beginning in October, the monthly rate will increase to $6.99 and the deductible to $199.00! Thats $367.00 to replace a phone once over the course of a 2 year contract. What a deal!
Its a toss up. who's to say the phone your getting was not just Bricked. then all they had to do was reload and run there lil software and now the phone is ready to be sent to a new Customer. would you call that an old phone.....not everyone has Physical problems.
again, i have noticed nothing wrong with the phone i have. i change roms ALL THE TIME on both of them. i have bricked and unbricked both of them. the functions all seem to working.
i Hate their Customer Service, but the phones seem to be on the up and up.
This is also how I got my Infuse. Someone decided they wanted my Captivate more than me and took it.. I called Asurion and they tried to offer me an LG or a Motorola phone. I told them these options were unacceptable and I do not find them comparable to the Captivate.. They put me on hold and told me they would give me the Infuse.
All the replacement phones through Asurion are "refurbished". Even if the phone was damaged they replace anything and everything that has damage to it. I have had 0 problems with mine, it also came with a 2gb microsd card and a car charger
But you don't get that brand new smell
Alright, well if all of these claims are true, then I should be a happy man.
@jz3 - I can't help but think that your response is somehow sarcastic
Let me do the math... $600 phone for 2 years, plus ($98.00 x 12 months) 2 years
vs. $600.00 + ($100.00 x 12 months) 2 years
Option 1 - $2952.00 + $125.00 (first buy till moment of break)
Option 2 - $3000.00 + $125.00 (new phone) (after first phone)
I probably missed something... deductible does that only apply to when you actually order a phone?
Anyways... hopefully I won't be doing this again, what a sleek phone though, I've had probably three people who have held my phone exclaim how light it is (is that the right word?).
I just love the massive screen and of course the fact that we can change them
Thanks guys, I ran out of thanks so... here are some internet "thanks" to you and you and you
Where do they end up making up for their 'theoretical loss' ?
There are cheaper phone insurance providers
Just shop around. Their usual requirement is signing the policy within 30days of phone purchase.
here's one with a cheaper deductiable
http://www.ensquared.com/catalog/phone-insurance/2-year-phone-insurance-smartphone
I'm still with AT&T coverage but will mostly likely drop them for a cheaper provider on my next upgrade.
Google is your friend.
Wait a minute perhaps I'm not understanding the phone bill.
This is my first phone line under my name so I'm new to this.
I thought that because of the etra 5 a month I'm able to get a 'new' phone for 125 thats it then I keep paying my regular 91 a month plus the two more dollars (5-7).
Maybe I should look at my bill again
Ranatsu said:
All the replacement phones through Asurion are "refurbished". Even if the phone was damaged they replace anything and everything that has damage to it. I have had 0 problems with mine, it also came with a 2gb microsd card and a car charger
Click to expand...
Click to collapse
For sanitary purposes, EVERYTHING has to be replaced that could have been touched by the previous owner. Usually, the only thing reused is the actual motherboard for the phone. The case, mic, speaker, earpiece, etc has to be replaced.
I used Asurion when my microUSB port went bad on my Infuse, had no problems getting a replacement that has worked very well since. Sent them back a rooted/rommed phone and they didn't care at all
gb96 said:
I used Asurion when my microUSB port went bad on my Infuse, had no problems getting a replacement that has worked very well since. Sent them back a rooted/rommed phone and they didn't care at all
Click to expand...
Click to collapse
That's because when they get the phone, they don't look at the software at all. They put the motherboard into a new shell for the phone, and then use their software to send the phone back into stock (flashes bootloaders to, so it fixes bricked phones).
That's why they never figure out unless you get REAL unlucky.
Just a quick question, I had gotten a confirmation on a package being sent early this morning (boy they're fast) and I was curious if I should wipe everything on my phone and also if I should send them my micro sd card as well?
Also about setting up the new phone, how hard is that besides just placing the sim card in the phone (getting back onto the network and such) do I need to bring it into AT & T?
What else do I need to send in or just the phone itself?
I was told that there would be instructions in the package.
Wouldn't it be neat if I was able to pull the switch-aroo on them and pull out my motherboard on put it on the new phone that they sent me.
GreenAce92 said:
Just a quick question, I had gotten a confirmation on a package being sent early this morning (boy they're fast) and I was curious if I should wipe everything on my phone and also if I should send them my micro sd card as well?
Also about setting up the new phone, how hard is that besides just placing the sim card in the phone (getting back onto the network and such) do I need to bring it into AT & T?
What else do I need to send in or just the phone itself?
I was told that there would be instructions in the package.
Wouldn't it be neat if I was able to pull the switch-aroo on them and pull out my motherboard on put it on the new phone that they sent me.
Click to expand...
Click to collapse
maybe cool, or just alot of work..........Keep the SD card. Keep the Cables. they just want the PHONE.
Well I'm already running the new phone (rooted at that) although I think I'm keeping this stock rom for now, (I flashed it earlier before the Infused 1.5) but I like this rom, it's efficient and at my use it does the job well.
The phone looks brand spanking new as others have said, the outside is entirely new, just the inside (didn't look so don't know if that is true based on my experience).
New accessories (very nice, now I can have dedicated USB chord and charger chord) .
It took me a while to figure out how to reset the crap load of numbers on the phone to register myself to the open airwaves (imagine the free service if you knew how to de-code so to speak).
So far I'm happy, I only had one weird issue at first, when I scrolled down on a webpage, half of the screen (looking at it landscape view) would not move with the rest so there was this clear dividing line in the middle of the page... weird.
It's not doing that anymore though.
Thanks for the input though guys, I'm happy
I hope my bill doesn't sky rocket to Venus.
GreenAce92 said:
Well I'm already running the new phone (rooted at that) although I think I'm keeping this stock rom for now, (I flashed it earlier before the Infused 1.5) but I like this rom, it's efficient and at my use it does the job well.
The phone looks brand spanking new as others have said, the outside is entirely new, just the inside (didn't look so don't know if that is true based on my experience).
New accessories (very nice, now I can have dedicated USB chord and charger chord) .
It took me a while to figure out how to reset the crap load of numbers on the phone to register myself to the open airwaves (imagine the free service if you knew how to de-code so to speak).
So far I'm happy, I only had one weird issue at first, when I scrolled down on a webpage, half of the screen (looking at it landscape view) would not move with the rest so there was this clear dividing line in the middle of the page... weird.
It's not doing that anymore though.
Thanks for the input though guys, I'm happy
I hope my bill doesn't sky rocket to Venus.
Click to expand...
Click to collapse
As long as they get your old phone back within (I think 7 days), you'll be fine, and someone else will be enjoying the innards of your old Infuse.
Sent from my SAMSUNG-SGH-I997 using xda premium
Sad isn't it? At least I had the courtesy not to break it by bricking it hehehe
Also I almost wish that there was a way to leave like a digital imprint on there, then the next guy could leave his imprint, it could be known as 'The phone that traveled the world"
GreenAce92 said:
But you don't get that brand new smell
Alright, well if all of these claims are true, then I should be a happy man.
@jz3 - I can't help but think that your response is somehow sarcastic
Let me do the math... $600 phone for 2 years, plus ($98.00 x 12 months) 2 years
vs. $600.00 + ($100.00 x 12 months) 2 years
Option 1 - $2952.00 + $125.00 (first buy till moment of break)
Option 2 - $3000.00 + $125.00 (new phone) (after first phone)
I probably missed something... deductible does that only apply to when you actually order a phone?
Anyways... hopefully I won't be doing this again, what a sleek phone though, I've had probably three people who have held my phone exclaim how light it is (is that the right word?).
I just love the massive screen and of course the fact that we can change them
Thanks guys, I ran out of thanks so... here are some internet "thanks" to you and you and you
Where do they end up making up for their 'theoretical loss' ?
Click to expand...
Click to collapse
insert doublefacepalm.jpg image (dont have enough posts to link to image)
The monthly service fee is not part of the cost of replacing a phone.
Cost of replaced phone with insurance = total amount of insurance premiums paid since last claim + any deductible.
Cost of replaced phone without insurance staying on same carrier= Cost to buy replacement phone either new, refurbished or second hand (ebay/craigslist)
Cost of replaced phone without insurance leaving carrier = ETF fee + Cost to buy new or replacement or second hand phone with or without contract on another carrier or mvno
All phones that are processed through Asurion have undergone a 50-75 point checklist, depending on the device.
Sent from my Inspire4G using XDA App
I really regret sending my other device in this one froze on me twice how the f*ck is that possible?
I thought these phones were superior
1.2ghz processor
512ram
Wooo but it freezes
Sent from my SAMSUNG-SGH-I997 using XDA App
8/22/12 UPDATE: My HOX has sworn off whiskey and is now leading a sober, healthy lifestyle.
So I switched to AT&T from Sprint in March and got the Note. The GPS stopped working about 5 weeks ago and about 3 weeks ago I exchanged it for a refurbished one at an AT&T repair center. The day after I got the "new" one I traded it for a HOX because I wanted something smaller that I didn't have to worry about having GPS issues.
A few hours ago I unfortunately poured a significant amount of whiskey on it. I didn't have any rice but popped out the sim card and used a hair dryer pointed in the opening. I think it's dry now and while the screen looks fine it is 95% unresponsive to touch so the phone seems to be ruined. Needless to say the water damage strip in the sim slot is bright pink.
Is it even worth begging for mercy at an AT&T store, repair center or over the phone? What might they possibly do? Anyone had a similar experience? Need advice please.
If AT&T won't do something extraordinarily nice for me I guess my only option for a new phone would be the Galaxy Nexus but even $350 will be hard to swallow. Otherwise I guess it's gambling on eBay or craigslist for a really good deal on a Nexus, HOX or GS3. Or a Note if it's a deal that's just too good to pass up. What to do, what to do....this sucks.
Your phone might just die if you use it without first drying all the whiskey inside it. Although it might turn back on, if there still is whiskey, it will kill the circuit or whatever is inside the phone
You could try selling it on eBay for spare parts. Sending it for repair won't do you any good and you are likely not going to find a att store willing to exchange it.
Sent from my Galaxy Nexus using xda app-developers app
your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.
Remove the SIM tray. If the indicator there is white, you're ok. If it's red, you're boned.
Since it's already marked as being water damaged do a proper cleaning of it using distilled water and getting some white rice to suck the moisture out overnight. Here's a step-by-step you might want to follow.
http://www.ehow.com/how_6679859_fix-oil-soaked-cell-phone.html
ajfili said:
Remove the SIM tray. If the indicator there is white, you're ok. If it's red, you're boned.
Click to expand...
Click to collapse
bleach will take care of that red....
Not honest but..
Not kidding..
Sent from my SGH-I717 using xda premium
jags_the1 said:
your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.
Click to expand...
Click to collapse
funny, my wife does....
You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.
jags_the1 said:
your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.
Click to expand...
Click to collapse
Believe it or not, I acquired some rice and left the phone in it overnight and it seems to have sobered up. Now it appears the only consequence of phone's drinking binge is a tripped water damage indicator.
Sent from my HTC One X using Tapatalk 2
redpoint73 said:
You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.
Click to expand...
Click to collapse
You have poor reading comprehension.
Sent from my HTC One X using Tapatalk 2
sdc177 said:
You have poor reading comprehension.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
How so? You broke your phone and are asking AT&T will do something "extraordinarily nice" for you. Anything they do for you (replace the phone, discount, early upgrade) is money out of their pockets (and ultimately all of ours).
Yes, you also mentioned just buying a new phone. Its my opinion you do that.
sdc177 said:
So I switched to AT&T from Sprint in March and got the Note. The GPS stopped working about 5 weeks ago and about 3 weeks ago I exchanged it for a refurbished one at an AT&T repair center. The day after I got the "new" one I traded it for a HOX because I wanted something smaller that I didn't have to worry about having GPS issues.
A few hours ago I unfortunately poured a significant amount of whiskey on it. I didn't have any rice but popped out the sim card and used a hair dryer pointed in the opening. I think it's dry now and while the screen looks fine it is 95% unresponsive to touch so the phone seems to be ruined. Needless to say the water damage strip in the sim slot is bright pink.
Is it even worth begging for mercy at an AT&T store, repair center or over the phone? What might they possibly do? Anyone had a similar experience? Need advice please.
If AT&T won't do something extraordinarily nice for me I guess my only option for a new phone would be the Galaxy Nexus but even $350 will be hard to swallow. Otherwise I guess it's gambling on eBay or craigslist for a really good deal on a Nexus, HOX or GS3. Or a Note if it's a deal that's just too good to pass up. What to do, what to do....this sucks.
Click to expand...
Click to collapse
I did the same thing back when i had the touch pro 2. Only difference was i was driving and after ending my phone call i put my phone in my cars cup holder. Stupid me forgot that i had a open cup of coffee there. Dropped the phone right in there.
Did the rice thing and the phone wouldn't turn on. I called up HTC and told them what happened. They said to ship them the phone and pay $20 because my phone was the unlocked international model.
A week later i got a call back saying they fixed my phone and they'll be shipping it back for free.
Note: My phone didn't have any warranty because it was international, and also it was more than a year old. I was running a custom rom (NRG energy rom) that should have voided warranty.
HTC didn't charge me anything to fix the phone. I didn't go through AT&T. I went straight to HTC repair center. I don't know if the guy didn't care or it was really good customer service so you might want to try a few times. I don't know why you think it's not worth even asking. What would you lose by trying? If it doesn't work the first time have your wife/girlfriend/sister call and act like an idiot.
Site note: this awesome customer service is what convinced me to only buy HTC phones from there on (and i have).
Alcoholic said:
I did the same thing back when i had the touch pro 2. Only difference was i was driving and after ending my phone call i put my phone in my cars cup holder. Stupid me forgot that i had a open cup of coffee there. Dropped the phone right in there.
Did the rice thing and the phone wouldn't turn on. I called up HTC and told them what happened. They said to ship them the phone and pay $20 because my phone was the unlocked international model.
A week later i got a call back saying they fixed my phone and they'll be shipping it back for free.
Note: My phone didn't have any warranty because it was international, and also it was more than a year old. I was running a custom rom (NRG energy rom) that should have voided warranty.
HTC didn't charge me anything to fix the phone. I didn't go through AT&T. I went straight to HTC repair center. I don't know if the guy didn't care or it was really good customer service so you might want to try a few times. I don't know why you think it's not worth even asking. What would you lose by trying? If it doesn't work the first time have your wife/girlfriend/sister call and act like an idiot.
Site note: this awesome customer service is what convinced me to only buy HTC phones from there on (and i have).
Click to expand...
Click to collapse
Interesting testimony. Every other account I've heard on here is that HTC is absolutely brutal with denying warranty service, particularly for water damage. And that your better bet is to go through AT&T.
Considering your nick and avatar, it would have been funnier if the water damage to your phone was due to booze, like the OP.
redpoint73 said:
Interesting testimony. Every other account I've heard on here is that HTC is absolutely brutal with denying warranty service, particularly for water damage. And that your better bet is to go through AT&T.
Considering your nick and avatar, it would have been funnier if the water damage to your phone was due to booze, like the OP.
Click to expand...
Click to collapse
Yayy first HOX post. You're about to get a few of us coming over who got out SGS2 warrantied out for skyrockets. But we complained and got offered HOX. SO that being said having said that. I suggest you go through att. If you get the right CS rep. They're able to help. Just a suggestion.
Sent from my One X using xda premium
I dropped mine in a contaminated puddle and it also became unresponsive. After awhile it finally started working and the only after effect is the pink indicator strip and my recent button no longer lights up. Other than that, it works like a champ.
Sent from my HTC One XL using xda app-developers app
sdc177 said:
Believe it or not, I acquired some rice and left the phone in it overnight and it seems to have sobered up. Now it appears the only consequence of phone's drinking binge is a tripped water damage indicator.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
My EVO 3D survived a swim in the pool.
It took about a week but she is back other than the camera is borked.
I let it dry out in the sun, then completely removed the housing and really cleaned and dried it. Tough little phone good to know the hox is up to a few shots
Sent from my HTC One X using xda premium
Grnfinger said:
My EVO 3D survived a swim in the pool.
It took about a week but she is back other than the camera is borked.
I let it dry out in the sun, then completely removed the housing and really cleaned and dried it. Tough little phone good to know the hox is up to a few shots
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Bad thing about the HOX is you can't take it apart very easily.
Sent from my HTC One X using Tapatalk 2
redpoint73 said:
You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.
Click to expand...
Click to collapse
That is a very unfair/inaccurate summary!
Something ****ty happened to the OP, and he fully realizes it's his fault.
OP posts a question about the best course of action, explicitly saying that it would be amazingly kind of at&t to help him out.
He does not "...expect AT&T to swallow the expense..."
I hear what you're saying, redpoint73, but he isn't trying to con anyone (like the bleach comment) or avoid taking responsibility, the dude just wants some advice! Your suggestion to get a Gnex is a good one.
AT&T's job is to make money, they can make money by charging for repairs, make money by trying to have good customer service as a long-term investment, or maybe decide not to help because of the costs. SO, I second someone else's sentiments: might as well contact at&t and/or HTC to see if they will fix it up - I doubt it's cheap, but probably cheaper than new phone, and worse that can happen is they say "no."
If you like the Note, try to wait a while, I think the Note 2 is supposedly going to be announced sept 15. After the announcement, and again after it is actually on sale, I would expect the price of a used Note to drop significantly, $100-200. Good luck!
I very highly doubt it, but if you talk with a manager/higher power, it's possible. I've heard stories of people talking their way out of the replacement fee.
Then again, most of those have been customers for years.
My account, for example, has been active since 1996, and we use AT&T for cell phone, home phone, tv and internet. From that we usually get our way if we talk to upper management
Okay... So where to start? Alright, so I got this phone in December. I unlocked it and used it up until February... Like every phone I've ever had (this being the first Motorola phone though), I unlocked it and rooted it. I didn't think anything would go wrong, as long as I didn't **** up (software-wise). So the warranty was never a big deal. Never was. Until in February, my screen went black and wouldn't come back on. I could hear the sound from my boot logo, aswell as notifications once on... So I decided, it must be the LCD. So I bought a new LCD, installed it and turned it on to no avail. I figured it might be a faulty LCD, so I returned it and got a new one a week later. I installed that one, and once again, same issue. So finally, after being stumped for another week, I took it into a phone shop for a 'free diagnosis'. They examined it for about 3 weeks and determined it was a cable (the one that connects to the keyboard)... It was ripped, but it was so small that they had to use a microscope to see it. So I bought another Photon Q with a cracked screen for parts. Tonight, I just put in the cable from the Photon Q I just bought... I should mention, the first time I took my Q apart, I broke the digitizer... yeahh.... So, after buying the new digitizer I've spent about $150 TOPS repairing this phone (including buying the wrong part for it and foolishly breaking the digitizer). That's how much sprint would have charged me for the repair anyways, and I'd have gotten a refurbished phone to boot.
SO, my point here is - **** the warranty. It's too damn expensive to be paying for every month, then have to pay an extra $150 on top of that for a replacement. Sure it CAN be faster and more convenient (I spent money on parts and stuff as I got it, I didn't have it all at once so it took me a little while), but you can always figure things out for yourself. This is the first phone I've ever taken apart, and everything ended up being a flawless success doing it myself. So, if your phone's LCD burns out (or so it seems), don't give up hope. Oh, and my other point is... I have an extra brand new LCD I don't need, that I'd sell for $20 (half of what you'll find it for anywhere else) if you're interested haha. Also, I'm interested in buying another keyboard cable so I can finish assembly of this second Q I have here... Just for ****s and giggles
You do know in ever post it says this will void you warranty and tech at actual phone stores won't work on them... once your device is unlock and root you device your on your own or you have to go through your insurances.... I know this cause its what I do for a living....
Sent from my XT897 using xda premium
spyderkoz said:
You do know in ever post it says this will void you warranty and tech at actual phone stores won't work on them... once your device is unlock and root you device your on your own or you have to go through your insurances.... I know this cause its what I do for a living....
Sent from my XT897 using xda premium
Click to expand...
Click to collapse
I'm completely aware of that. I've been rooting phones for year. My point is, that this was my first Motorola phone, also the first time I've had to 'unlock' the bootloader of a phone. Before, all I had to do is unroot it if I wanted Sprint to look at it.
I just cracked my screen and was wondering if anyone has gone through HTC advantage?
You Can get the screen repaired or get a replacement refurbished phone. What is the best option? I have never got a screen replaced. My phone has no problems at all and getting a refurbished just worries me that it won't be the same.
My All New One
lucky_strike33 said:
I just cracked my screen and was wondering if anyone has gone through HTC advantage?
You Can get the screen repaired or get a replacement refurbished phone. What is the best option? I have never got a screen replaced. My phone has no problems at all and getting a refurbished just worries me that it won't be the same.
My All New One
Click to expand...
Click to collapse
to me this would depend..
they repaid screen only, so if your body took damage during the drop I'd get a replacement, if just the screen broke and rest of phone is mint id have them repair screen.
andybones said:
to me this would depend..
they repaid screen only, so if your body took damage during the drop I'd get a replacement, if just the screen broke and rest of phone is mint id have them repair screen.
Click to expand...
Click to collapse
Yes no body damage at all. Replacing the screen is not going to make a difference? It would be the same as when I first got the phone?
My All New One
Depends on how long you can do without your phone.
To get the screen replaced you have to send it in, let them repair it, then wait for it to be sent back. Or you give them $29 (I think) and they will overnight you a replacement phone.
85gallon said:
Depends on how long you can do without your phone.
To get the screen replaced you have to send it in, let them repair it, then wait for it to be sent back. Or you give them $29 (I think) and they will overnight you a replacement phone.
Click to expand...
Click to collapse
They send out refurbished phones. My phone is perfect under the hood. Besides I still have my droid DNA to use. I can wait a week or 2.
My All New One
lucky_strike33 said:
They send out refurbished phones. My phone is perfect under the hood. Besides I still have my droid DNA to use. I can wait a week or 2.
My All New One
Click to expand...
Click to collapse
I personally would send for repair then. It's been ing done by HTC so I'd imagine it willbe as good as new, esp since they should be expecting to do the repairs since releasing gthe advantage plan. Best of luck and let us know how it works out whichever way you choose.
andybones said:
I personally would send for repair then. It's been ing done by HTC so I'd imagine it willbe as good as new, esp since they should be expecting to do the repairs since releasing gthe advantage plan. Best of luck and let us know how it works out whichever way you choose.
Click to expand...
Click to collapse
I just got my phone back from HTC for the screen replacement. I dropped the phone walking into Verizon to get a sim card the day I got the phone. Thankfully, HTC had the advantage program. I didn't even have to provide proof of purchase. I made a phone call, sent out my phone once I received the shipping label, nd a week later, I had my phone back ( I chose to repair my phone instead of getting the expedited replacement because they were out of gunmetal at the time). My phone had a small scratch and a little bit of damage on the bottom where it had hit the pavement, when the phone came back, it was like new again. The only downside to the whole process is the shipping speed HTC uses. 3 day UPS shipping to return, but hey it's free. Thanks HTC.
lucky_strike33 said:
I just cracked my screen and was wondering if anyone has gone through HTC advantage?
You Can get the screen repaired or get a replacement refurbished phone. What is the best option? I have never got a screen replaced. My phone has no problems at all and getting a refurbished just worries me that it won't be the same.
My All New One
Click to expand...
Click to collapse
They will just replace the screen itself. They have the one-time screen replacement, and they will not give you the refurbished one. They will send back to you the same phone you got. Before sending it back to them to replace the screen, better back up and restore everything first.
I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.
Wulf01 said:
I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.
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I've done plenty of warranty exchanges with Verizon. Best bet is to call Verizon and tell them what happened. Send the old one back. This way you don't feel guilty or have to lie about certain things. VZW won't care. Or another option is to just send it back without calling them. I'd advise you to call them though so they can note it in your account. They don't play as fast and loose as they used to. They sent me 2 HTC Thunderbolts and when I called they said I could sell one if I wanted to. It costs them a good amount of money per warranty exchange. That's why there is a $100 deductible now with the $10/mo warranty.
Sent from my Big Red M8