Database Info

Green vertical line on ATT FUZE

I have a green vertical line running across my screen. How do I fix this? If an lcd replacement is needed. Where do I purchase the part?

xlinkx said:
I have a green vertical line running across my screen. How do I fix this? If an lcd replacement is needed. Where do I purchase the part?
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A picture would be helpful.

climber1872000 said:
A picture would be helpful.
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Picture on top.

xlinkx said:
Picture on top.
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At first sight I would imagine that it's a hard ware defect. I would still flash back to a stock ROM and see if it is still present before looking for a replacement screen. Is it still under warranty?

climber1872000 said:
At first sight I would imagine that it's a hard ware defect. I would still flash back to a stock ROM and see if it is still present before looking for a replacement screen. Is it still under warranty?
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Click to collapse
I bought it on craigslist as a refurbished phone, it looks brand new in the box and the seller haven't used it yet. After using the phone for one week, the line appears. The phone comes with 90 days warranty through ATT, but i'm not the original owner therefore I doubt they'll repair it for me. Do you know where I can buy parts to repair this phone?

xlinkx said:
I bought it on craigslist as a refurbished phone, it looks brand new in the box and the seller haven't used it yet. After using the phone for one week, the line appears. The phone comes with 90 days warranty through ATT, but i'm not the original owner therefore I doubt they'll repair it for me. Do you know where I can buy parts to repair this phone?
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I'd still give it a go. Hit them up at 1800-801-1101; won't hurt to try.

kareem9nba said:
I'd still give it a go. Hit them up at 1800-801-1101; won't hurt to try.
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I agree. If you say you're not the original owner, you might be able to contact the former owner and ask him to help you with the warranty process.
An lcd isn't cheap at all so you might want to try every other possibility.

i would contact ATT to see if it can be fixed under warranty
LCD+digitizer replacement runs around $150... not to mention if it's something else's fault (faulty graphics chip, bad connector/cable

xlinkx said:
I bought it on craigslist as a refurbished phone, it looks brand new in the box and the seller haven't used it yet. After using the phone for one week, the line appears. The phone comes with 90 days warranty through ATT, but i'm not the original owner therefore I doubt they'll repair it for me. Do you know where I can buy parts to repair this phone?
Click to expand...
Click to collapse
You don't have to be the original owner to get your warranty covered. I bought a used tilt off ebay a while ago and they honored the warranty and asked no questions if i was original owner or not.
Look up an At&t device support center and if there are no physical marks on the device suggesting that the line is showing up because it was dropped or banged, they'll give you another refurb on the spot. I've been through 4 tilts and when the 4th one broke, they gave me my Fuze.

I called att last week and they told me the phone is still under warranty but since i'm not using att service, they won't repair it for me. I ask one of my buddy that has att service to help me get it fixed but that's a no go either. He called and brought it to the store but they refused the repair. I guess my only option is to fix it myself. Does anyone know if I need the lcd and digitizer or just the lcd by itself?

Nexus S Broken

Well I'm guessing the liquid went into crucial parts and the label turned red. I don't know what exactly happened. I installed Invisible Shield about 7 times and I've not had a problem.
It's not even booting. Well I think it is booting because the phone turns really heated after awhile but nothing displays on the screen nor the button lights.
It has not been over 30 days but it's past 14 days so I'm not sure what I can do.
1) Would I be able to buy the black tie plan?
2) Should I call Samsung? How much would it cost to get a replacement device?
3) Ask T-Mobile if I could get my 2 yr contract terminated and re-sign?
Please help me out...

johnkim0011 said:
Well I'm guessing the liquid went into crucial parts and the label turned red. I don't know what exactly happened. I installed Invisible Shield about 7 times and I've not had a problem.
It's not even booting. Well I think it is booting because the phone turns really heated after awhile but nothing displays on the screen nor the button lights.
It has not been over 30 days but it's past 14 days so I'm not sure what I can do.
1) Would I be able to buy the black tie plan?
2) Should I call Samsung? How much would it cost to get a replacement device?
3) Ask T-Mobile if I could get my 2 yr contract terminated and re-sign?
Please help me out...
Click to expand...
Click to collapse
1) You can still get the black tie protection, yes. Do it over the phone though.
2) In the future, if you get liquid on your phone...
DO NOT TURN IT ON
Immediately remove the battery and place the phone in a bag of rice for about 3 days. When you turn it on with liquid inside you'll fry all the circuits and you'll be SOL.
3) Don't do that. Just get the black tie over the phone or bring the receipt only into the store, wait a few hours then bring the phone in (only if you had to go into the store, if you do it over the phone go right into the store).

kenvan19 said:
1) You can still get the black tie protection, yes. Do it over the phone though.
2) In the future, if you get liquid on your phone...
DO NOT TURN IT ON
Immediately remove the battery and place the phone in a bag of rice for about 3 days. When you turn it on with liquid inside you'll fry all the circuits and you'll be SOL.
3) Don't do that. Just get the black tie over the phone or bring the receipt only into the store, wait a few hours then bring the phone in (only if you had to go into the store, if you do it over the phone go right into the store).
Click to expand...
Click to collapse
Thanks for the reply. I took it to the Best Buy store and the rep said they won't let me purchase the tie plan.
But I guess I can purchase over the phone?? I brought the Black-Tie pamphlet on the day I purchased my phone. So do I call 1-800-GEEKSQUAD and provide information on my phone?
It says 'Accidental Damage From Handling'
If you drop or spill on your mobile phone in the course of normal use, we'll cover the cost of your repair.
What does 'normal use' mean in this case? Would my case be normal?
If I take it to the local Best Buy after I sign up for the plan over the phone, would I get the new Nexus S at the spot or they send my Nexus S to mainland which I guess would take much longer?

johnkim0011 said:
Thanks for the reply. I took it to the Best Buy store and the rep said they won't let me purchase the tie plan.
But I guess I can purchase over the phone?? I brought the Black-Tie pamphlet on the day I purchased my phone. So do I call 1-800-GEEKSQUAD and provide information on my phone?
If I take it to the local Best Buy after I sign up for the plan over the phone, would I get the new Nexus S at the spot or they send my Nexus S to mainland which I guess would take much longer?
Click to expand...
Click to collapse
If you're within the 30 days they generally replace it on the spot but sometimes they send you a new one. It shouldn't take too long. I used to work at Best Buy so here are a few ways you can game their system. You should be able to purchase the protection over the phone, but if not take only the receipt to a best buy and go immediately to the customer service desk tell them you bought the phone and decided after all that the black tie would be a good idea and pay for it. While they're doing everything try to make small talk and find out when the person who is helping either started work that day or when they get off. If you find out they opened, that means they'll be off work around 4 or 5 and come back after then, if they tell you when they're off just come back after that point.

kenvan19 said:
If you're within the 30 days they generally replace it on the spot but sometimes they send you a new one. It shouldn't take too long. I used to work at Best Buy so here are a few ways you can game their system. You should be able to purchase the protection over the phone, but if not take only the receipt to a best buy and go immediately to the customer service desk tell them you bought the phone and decided after all that the black tie would be a good idea and pay for it. While they're doing everything try to make small talk and find out when the person who is helping either started work that day or when they get off. If you find out they opened, that means they'll be off work around 4 or 5 and come back after then, if they tell you when they're off just come back after that point.
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Click to collapse
So on the phone, I would provide basic information such as my personal information, IMEI, purchase date etc..? As long as I purchase the plan before 30th days, I could take the phone on anytime right?
Would you recommend having them install Invisible Shield? I don't want to ever use another wet application protector..

johnkim0011 said:
So on the phone, I would provide basic information such as my personal information, IMEI, purchase date etc..? As long as I purchase the plan before 30th days, I could take the phone on anytime right?
Would you recommend having them install Invisible Shield? I don't want to ever use another wet application protector..
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Click to collapse
Nah the invisible shields suck. I use Ghost Armor and I go to one of their kiosks to have them install it so they guarantee it. You can see if their is a kiosk near you here.

kenvan19 said:
Nah the invisible shields suck. I use Ghost Armor and I go to one of their kiosks to have them install it so they guarantee it. You can see if their is a kiosk near you here.
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I read the thread about Ghost Armor but I'm afraid it's not available in my state.

johnkim0011 said:
I read the thread about Ghost Armor but I'm afraid it's not available in my state.
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Click to collapse
Ah, well then I'm not sure. I do recommend one but I'd read the thread about screen protectors in the accessories section because the zagg invisible shield ones are horrible.

kenvan19 said:
Ah, well then I'm not sure. I do recommend one but I'd read the thread about screen protectors in the accessories section because the zagg invisible shield ones are horrible.
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I talked to them over the phone but they said I would have to take the phone over to the store for them to see..... would this be because I met a bad rep or is this a changed rule perhaps?

johnkim0011 said:
I talked to them over the phone but they said I would have to take the phone over to the store for them to see..... would this be because I met a bad rep or is this a changed rule perhaps?
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Click to collapse
Its possible you can't get it over the phone. I'd say just go in with the phone off and don't turn it on just bring in your receipt.

I guess I'll try that, if not I'm just going to get unlocked for $529. I'm paying $30 data plan barely used 30 mb this month..
I called them again and they said the same, so I suppose that is the rule.

johnkim0011 said:
So on the phone, I would provide basic information such as my personal information, IMEI, purchase date etc..? As long as I purchase the plan before 30th days, I could take the phone on anytime right?
Would you recommend having them install Invisible Shield? I don't want to ever use another wet application protector..
Click to expand...
Click to collapse
Invisible shield is too residuey for me.
Sent from my Nexus S using XDA App

Wetness
johnkim0011 said:
Well I'm guessing the liquid went into crucial parts and the label turned red. I don't know what exactly happened. I installed Invisible Shield about 7 times and I've not had a problem.
It's not even booting. Well I think it is booting because the phone turns really heated after awhile but nothing displays on the screen nor the button lights.
It has not been over 30 days but it's past 14 days so I'm not sure what I can do.
1) Would I be able to buy the black tie plan?
2) Should I call Samsung? How much would it cost to get a replacement device?
3) Ask T-Mobile if I could get my 2 yr contract terminated and re-sign?
Please help me out...
Click to expand...
Click to collapse
Putting it in rice works, I washed my nexus one for 30 minutes and it still works today after sitting in rice for a few days

I sold the phone on eBay. I will buy unlocked Nexus S tonight.
Do you think I should just get Black Tie-In for at least this month and maybe next few in case?
So if I had the black-tie in plan, issue like this would've been covered despite being accidental right?
I guess this will be my last Invisible Shield. I thought I was pretty good at it after doing it successfully for 6-7 times in the past.
I ordered SGP screen protectors.
http://www.sgpstore.com/cell-phone/...y-protector-set-incredible-shield-series.html

isnt the first 30 days free of the best buy insurance so just return it. guy was telling me that when people go to sell their phone they stomp on their phone and get it replaced and i think they also cover water damage and no deductable

lorijuan1024 said:
isnt the first 30 days free of the best buy insurance so just return it. guy was telling me that when people go to sell their phone they stomp on their phone and get it replaced and i think they also cover water damage and no deductable
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Click to collapse
I didn't purchase the insurance so yea... I'm thinking of purchasing the tie-in for another NS though. Maybe for first few months.

Actually soaking it in high lvl rubbing alchohal is better then rice but take it from soaking for. A few hours and set it in fans breeze over night and it should be ok...
Sent from my T-Mobile G2 using XDA App

johnkim0011 said:
I'm guessing the liquid went into crucial parts and the label turned red.
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Click to collapse
Where is the liquid damage indicator that you mentioned would turned red?
Sent from my Nexus S using XDA App

dplate07 said:
Where is the liquid damage indicator that you mentioned would turned red?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
You should see a white square when you take off the battery.

I purchased the unlocked version tonight. It says 2.3.1 but when I go to settings -> system update, it's up to date. Is this normal? Otherwise, it seems like it's all good.
I remember I received OTA notification for 2.3.2 soon when I purchased my first Nexus S back in early February.
Edit: I installed 2.3.3 manually.

Broken Screen

Alright here's the deal. I was walking today and my phone slipped from my hands and onto the ground, thus cracking the screen. I bought the phone on July 25, which is 29 days from today. Tomorrow (August 24) will be the 30th day. Technically, I'm allowed to enroll in mobile insurance within 30 days of my purchase date, which will be tomorrow. I plan on going in the morning to enroll in insurance, and then request a new phone.
Any tips or pointers I need to insure that ATT follows through with allowing me the insurance and buying the replacement for $200?

Call them do not show them the phone and you can enroll anytime bit i think you gotta wait 30 days after enrollment in order to file a claim

After I enroll, I'll probably just go to the ATT store and see what they say. Because having a broken phone sucks, especially to this degree. I didn't see anywhere saying you had to wait 30 days, but who knows. If I show the phone, they won't let me enroll. I was having my dad (Whos the account holder) enroll me tomorrow morning before I go in.

Id just try to sell it for 250-300 then pay early termination fee to att and then open a new line and get the hox since now its price has dropped a lot. At least this eay u wont end up with a refurbished phone

lazarat said:
Id just try to sell it for 250-300 then pay early termination fee to att and then open a new line and get the hox since now its price has dropped a lot. At least this eay u wont end up with a refurbished phone
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Just look online for a replacement screen. Then youtube the replacement. I haven't looked at the steps my self but If were a betting man I would say a heat gun and a jeweler screwdriver would be all you need.

Gwraith said:
Just look online for a replacement screen. Then youtube the replacement. I haven't looked at the steps my self but If were a betting man I would say a heat gun and a jeweler screwdriver would be all you need.
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Click to collapse
It is difficult to replace this phone's screen because it is attached to something. Iknow a guy he replaced the screen but ended up breaking the volume key

AT&T claimed it would be insurance fraud, so I had to call HTC and send it in to them. No idea how much that's gonna cost.

HTC_Phone said:
AT&T claimed it would be insurance fraud, so I had to call HTC and send it in to them. No idea how much that's gonna cost.
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Click to collapse
Other users have said it's around 200 bucks.

gunnyman said:
Other users have said it's around 200 bucks.
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That's what I've heard, which is what ATT would've charged for the insurance claim

it almost makes sense to add a dummy line for $10 bucks a month and pick up a refurbed one for $20

gunnyman said:
it almost makes sense to add a dummy line for $10 bucks a month and pick up a refurbed one for $20
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True. Only problem is its my dad's line (I'm 19) And then we'd have to cancel a line.

HTC_Phone said:
True. Only problem is its my dad's line (I'm 19) And then we'd have to cancel a line.
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Click to collapse
the good thing is, you'll get YOUR phone back and HTC will repair it right.
Sorry this happened. it sucks.

Can you make phone calls with your phone or it does not turn on?

lazarat said:
Can you make phone calls with your phone or it does not turn on?
Click to expand...
Click to collapse
Yes, everything works except for the fact that the glass is shattered and bits are falling out. I guess that means it might be cheaper since its just the outer glass, but I'd rather HTC charge a little more and fix it all right.
I'm glad I'll get MINE back, and that everything will be fixed correctly through HTC. Plus its not a super long trip from MO (My location) to Texas (HTC)

HTC_Phone said:
Yes, everything works except for the fact that the glass is shattered and bits are falling out. I guess that means it might be cheaper since its just the outer glass, but I'd rather HTC charge a little more and fix it all right.
I'm glad I'll get MINE back, and that everything will be fixed correctly through HTC. Plus its not a super long trip from MO (My location) to Texas (HTC)
Click to expand...
Click to collapse
Until you get it replaced or whatever, cover the screen with a screen protector, or better yet, some clear packing take. Don't risk getting injured!

just dropped mine too, the screen was shattered. but I've had it for over 3 months. so who should I contact? At&t or HTC? I know that I'm probably in for an expensive repair already

ws2112 said:
just dropped mine too, the screen was shattered. but I've had it for over 3 months. so who should I contact? At&t or HTC? I know that I'm probably in for an expensive repair already
Click to expand...
Click to collapse
If you bough insurance when you got the phone, ATT. They will charge you $200 for the deductible.
If not, go HTC. They will charge around $220 (From reports I've heard), basically the same as ATT. You could go somewhere local and get it fixed for cheaper probably.. But I'd rather have HTC do it professionally, cause they'll do it right.

Fix it yourself. If you have some skill its only costs you under $20 for glass panel and digitizer. If you aren't sure how to separate the glass panel from LCD. You can buy the whole screen includes LCD for $80 from ebay
Sent from my One X using xda app-developers app

phidung3721 said:
Fix it yourself. If you have some skill its only costs you under $20 for glass panel and digitizer. If you aren't sure how to separate the glass panel from LCD. You can buy the whole screen includes LCD for $80 from ebay
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
You could do this. But. I've yet to hear of a single instance where self-repair was successful.

Mines cracked as well. I ordered a new screen. Seems like no one out there can confirm that a replacment for sceen only is workable. I'm affraid I've waisted 20 bucks.
I'm going to go ahead and order the LCD and try to just replace the glass first. I'll leave an update in this thread when I find out.

[Q] Verizon Warranty Exchange

I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.

Wulf01 said:
I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.
Click to expand...
Click to collapse
I've done plenty of warranty exchanges with Verizon. Best bet is to call Verizon and tell them what happened. Send the old one back. This way you don't feel guilty or have to lie about certain things. VZW won't care. Or another option is to just send it back without calling them. I'd advise you to call them though so they can note it in your account. They don't play as fast and loose as they used to. They sent me 2 HTC Thunderbolts and when I called they said I could sell one if I wanted to. It costs them a good amount of money per warranty exchange. That's why there is a $100 deductible now with the $10/mo warranty.
Sent from my Big Red M8

cracked screen, ugh!

Unfortunately after 3 days use, cracked screen. A fall on the cement with a case on it, but it was too much.
Sad day. Hopefully replacement parts might be available sóon

Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...

hek.je said:
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
Click to expand...
Click to collapse
Same for me, was out walking the dog and the lead pushed the phone out of my pocket. Landed on the top left corner I think at first glance was fine barely even a mark on the case but when I got home and put the phone down that there was a weird reflection and turned the screen on and saw a crack going a cross from top left to just over the power button.
Have contacted HTC to arrange a repair which is chareable as they seemingly void the warranty when the screen is cracked...better get warranty back on it after they fix it.
I was just about ready to sell my u11 thankfully still got it so using it now altho complete stock sucks lol and had relocked bootloader so no warning screen on boot sigh....

Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.

hek.je said:
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
Click to expand...
Click to collapse
Warranty don't cover user fault. I mean, if the phone shipped damged than you can get it cover.
Sent from my HTC U12+ using Tapatalk

I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.

Jump1ng said:
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Click to expand...
Click to collapse
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs

5m4r7ph0n36uru said:
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
Click to expand...
Click to collapse
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.

Jump1ng said:
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Click to expand...
Click to collapse
Well that's standard. Spar parts need to be delivered to the partners in the specific regions. Such things always take 4 - 6 weeks after the first devices shipped. Some manufacturers even need 8 to 10 weeks to provide the needed parts and prices.
Sent from my HTC U12+ using XDA Labs

so any news on spare parts, i allready ordered a new back for my 5 days old u12+ but one day after i ordered it i need allso a new display, it fell from about 30 cm height on the ground and i was shocked thatthe display broke alltough it was in the original case
lousy performance by htc after the tank of a phone htc 10

Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.

pixelvisions said:
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
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Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.

mauiblue said:
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
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Man! Make me nervous when reading this lol. The warranty on HTC device isn't up to it standard.
Sent from my HTC U12+ using Tapatalk

I'm sorry if I made you feel uneasy but I figure just wanted to give you a head's up on HTC repair service. I found another thread on this particular topic and it was disappointing to read all the issues customers had with HTC repair (USA).

next time if you have a warranty issue, you can try asking the HTC DACH contact on facebook/twitter... they are actually replying properly and maybe even able to help properly. it's sad to see so many bad things with USA repair as in Europe it's quite good...but also depends on if you are in contact with them per private message or just via e-mail... via private message on facebook it works out much better

Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.

pixelvisions said:
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
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Just happened to me, over the phone they quoted me $2-300, but it could be more or less after sending it in. I asked what is the point of a warranty and they said it's only software issues, and it doesn't cover user damages like cracked screens. Anyways, you and I are sinking in the same boat, with HTC not selling any screens themselves, or providing other alternatives besides their own repair center. Scam company at this point

HTC cracked screen repair update:
1. I sent HTC my U12+ to repair due to a cracked screen.
2. They email me asking for a credit card to charge for the repair ($200). They asked me to call them. They did not provide a phone number.
3. I called and they ultimately said someone will call me back in 24-48 hours to take payment because they can't take payment.
4. When asked how long it will take to repair once they have payment, he said they usually take 3 week from the time they receive the phone.
It's been 7+ weeks since they received the phone.

How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.

VidJunky said:
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
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A website called "cellspare" sells the screen, but it's $339. I made the resolve to wait two months and see if screens are cheaper.