Well I'm guessing the liquid went into crucial parts and the label turned red. I don't know what exactly happened. I installed Invisible Shield about 7 times and I've not had a problem.
It's not even booting. Well I think it is booting because the phone turns really heated after awhile but nothing displays on the screen nor the button lights.
It has not been over 30 days but it's past 14 days so I'm not sure what I can do.
1) Would I be able to buy the black tie plan?
2) Should I call Samsung? How much would it cost to get a replacement device?
3) Ask T-Mobile if I could get my 2 yr contract terminated and re-sign?
Please help me out...
johnkim0011 said:
Well I'm guessing the liquid went into crucial parts and the label turned red. I don't know what exactly happened. I installed Invisible Shield about 7 times and I've not had a problem.
It's not even booting. Well I think it is booting because the phone turns really heated after awhile but nothing displays on the screen nor the button lights.
It has not been over 30 days but it's past 14 days so I'm not sure what I can do.
1) Would I be able to buy the black tie plan?
2) Should I call Samsung? How much would it cost to get a replacement device?
3) Ask T-Mobile if I could get my 2 yr contract terminated and re-sign?
Please help me out...
Click to expand...
Click to collapse
1) You can still get the black tie protection, yes. Do it over the phone though.
2) In the future, if you get liquid on your phone...
DO NOT TURN IT ON
Immediately remove the battery and place the phone in a bag of rice for about 3 days. When you turn it on with liquid inside you'll fry all the circuits and you'll be SOL.
3) Don't do that. Just get the black tie over the phone or bring the receipt only into the store, wait a few hours then bring the phone in (only if you had to go into the store, if you do it over the phone go right into the store).
kenvan19 said:
1) You can still get the black tie protection, yes. Do it over the phone though.
2) In the future, if you get liquid on your phone...
DO NOT TURN IT ON
Immediately remove the battery and place the phone in a bag of rice for about 3 days. When you turn it on with liquid inside you'll fry all the circuits and you'll be SOL.
3) Don't do that. Just get the black tie over the phone or bring the receipt only into the store, wait a few hours then bring the phone in (only if you had to go into the store, if you do it over the phone go right into the store).
Click to expand...
Click to collapse
Thanks for the reply. I took it to the Best Buy store and the rep said they won't let me purchase the tie plan.
But I guess I can purchase over the phone?? I brought the Black-Tie pamphlet on the day I purchased my phone. So do I call 1-800-GEEKSQUAD and provide information on my phone?
It says 'Accidental Damage From Handling'
If you drop or spill on your mobile phone in the course of normal use, we'll cover the cost of your repair.
What does 'normal use' mean in this case? Would my case be normal?
If I take it to the local Best Buy after I sign up for the plan over the phone, would I get the new Nexus S at the spot or they send my Nexus S to mainland which I guess would take much longer?
johnkim0011 said:
Thanks for the reply. I took it to the Best Buy store and the rep said they won't let me purchase the tie plan.
But I guess I can purchase over the phone?? I brought the Black-Tie pamphlet on the day I purchased my phone. So do I call 1-800-GEEKSQUAD and provide information on my phone?
If I take it to the local Best Buy after I sign up for the plan over the phone, would I get the new Nexus S at the spot or they send my Nexus S to mainland which I guess would take much longer?
Click to expand...
Click to collapse
If you're within the 30 days they generally replace it on the spot but sometimes they send you a new one. It shouldn't take too long. I used to work at Best Buy so here are a few ways you can game their system. You should be able to purchase the protection over the phone, but if not take only the receipt to a best buy and go immediately to the customer service desk tell them you bought the phone and decided after all that the black tie would be a good idea and pay for it. While they're doing everything try to make small talk and find out when the person who is helping either started work that day or when they get off. If you find out they opened, that means they'll be off work around 4 or 5 and come back after then, if they tell you when they're off just come back after that point.
kenvan19 said:
If you're within the 30 days they generally replace it on the spot but sometimes they send you a new one. It shouldn't take too long. I used to work at Best Buy so here are a few ways you can game their system. You should be able to purchase the protection over the phone, but if not take only the receipt to a best buy and go immediately to the customer service desk tell them you bought the phone and decided after all that the black tie would be a good idea and pay for it. While they're doing everything try to make small talk and find out when the person who is helping either started work that day or when they get off. If you find out they opened, that means they'll be off work around 4 or 5 and come back after then, if they tell you when they're off just come back after that point.
Click to expand...
Click to collapse
So on the phone, I would provide basic information such as my personal information, IMEI, purchase date etc..? As long as I purchase the plan before 30th days, I could take the phone on anytime right?
Would you recommend having them install Invisible Shield? I don't want to ever use another wet application protector..
johnkim0011 said:
So on the phone, I would provide basic information such as my personal information, IMEI, purchase date etc..? As long as I purchase the plan before 30th days, I could take the phone on anytime right?
Would you recommend having them install Invisible Shield? I don't want to ever use another wet application protector..
Click to expand...
Click to collapse
Nah the invisible shields suck. I use Ghost Armor and I go to one of their kiosks to have them install it so they guarantee it. You can see if their is a kiosk near you here.
kenvan19 said:
Nah the invisible shields suck. I use Ghost Armor and I go to one of their kiosks to have them install it so they guarantee it. You can see if their is a kiosk near you here.
Click to expand...
Click to collapse
I read the thread about Ghost Armor but I'm afraid it's not available in my state.
johnkim0011 said:
I read the thread about Ghost Armor but I'm afraid it's not available in my state.
Click to expand...
Click to collapse
Ah, well then I'm not sure. I do recommend one but I'd read the thread about screen protectors in the accessories section because the zagg invisible shield ones are horrible.
kenvan19 said:
Ah, well then I'm not sure. I do recommend one but I'd read the thread about screen protectors in the accessories section because the zagg invisible shield ones are horrible.
Click to expand...
Click to collapse
I talked to them over the phone but they said I would have to take the phone over to the store for them to see..... would this be because I met a bad rep or is this a changed rule perhaps?
johnkim0011 said:
I talked to them over the phone but they said I would have to take the phone over to the store for them to see..... would this be because I met a bad rep or is this a changed rule perhaps?
Click to expand...
Click to collapse
Its possible you can't get it over the phone. I'd say just go in with the phone off and don't turn it on just bring in your receipt.
I guess I'll try that, if not I'm just going to get unlocked for $529. I'm paying $30 data plan barely used 30 mb this month..
I called them again and they said the same, so I suppose that is the rule.
johnkim0011 said:
So on the phone, I would provide basic information such as my personal information, IMEI, purchase date etc..? As long as I purchase the plan before 30th days, I could take the phone on anytime right?
Would you recommend having them install Invisible Shield? I don't want to ever use another wet application protector..
Click to expand...
Click to collapse
Invisible shield is too residuey for me.
Sent from my Nexus S using XDA App
Wetness
johnkim0011 said:
Well I'm guessing the liquid went into crucial parts and the label turned red. I don't know what exactly happened. I installed Invisible Shield about 7 times and I've not had a problem.
It's not even booting. Well I think it is booting because the phone turns really heated after awhile but nothing displays on the screen nor the button lights.
It has not been over 30 days but it's past 14 days so I'm not sure what I can do.
1) Would I be able to buy the black tie plan?
2) Should I call Samsung? How much would it cost to get a replacement device?
3) Ask T-Mobile if I could get my 2 yr contract terminated and re-sign?
Please help me out...
Click to expand...
Click to collapse
Putting it in rice works, I washed my nexus one for 30 minutes and it still works today after sitting in rice for a few days
I sold the phone on eBay. I will buy unlocked Nexus S tonight.
Do you think I should just get Black Tie-In for at least this month and maybe next few in case?
So if I had the black-tie in plan, issue like this would've been covered despite being accidental right?
I guess this will be my last Invisible Shield. I thought I was pretty good at it after doing it successfully for 6-7 times in the past.
I ordered SGP screen protectors.
http://www.sgpstore.com/cell-phone/...y-protector-set-incredible-shield-series.html
isnt the first 30 days free of the best buy insurance so just return it. guy was telling me that when people go to sell their phone they stomp on their phone and get it replaced and i think they also cover water damage and no deductable
lorijuan1024 said:
isnt the first 30 days free of the best buy insurance so just return it. guy was telling me that when people go to sell their phone they stomp on their phone and get it replaced and i think they also cover water damage and no deductable
Click to expand...
Click to collapse
I didn't purchase the insurance so yea... I'm thinking of purchasing the tie-in for another NS though. Maybe for first few months.
Actually soaking it in high lvl rubbing alchohal is better then rice but take it from soaking for. A few hours and set it in fans breeze over night and it should be ok...
Sent from my T-Mobile G2 using XDA App
johnkim0011 said:
I'm guessing the liquid went into crucial parts and the label turned red.
Click to expand...
Click to collapse
Where is the liquid damage indicator that you mentioned would turned red?
Sent from my Nexus S using XDA App
dplate07 said:
Where is the liquid damage indicator that you mentioned would turned red?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
You should see a white square when you take off the battery.
I purchased the unlocked version tonight. It says 2.3.1 but when I go to settings -> system update, it's up to date. Is this normal? Otherwise, it seems like it's all good.
I remember I received OTA notification for 2.3.2 soon when I purchased my first Nexus S back in early February.
Edit: I installed 2.3.3 manually.
Related
It appears my ns has uneven screen burn in on its display were the black status bar is,so am thinking about using my bb black tie protection to get repaired or replaced, just wanting to know other ppl experiences with Bestbuy ,before I put my nexi in there hands...
Sent from my Nexus S using XDA App
They fixed it. It is annoying to lose your phone while it's being repaired, though. As far as I know they don't do rapid exchange for the Nexus S yet, so you basically give it to them and it's up to 30 days before you get it back (mine took about ten days). In the meantime you have to use either a super basic loaner phone or whatever else you have lying around.
So yeah, no complaints about the repair itself, but just be aware you're not going to get handed another NS to use while it's gone. Oh, and also, they'll probably take off your screen protector in the store before they accept the phone (and since your screen has the issue, you're probably liable to not get it back if they don't), so if you ever plan on using it again you're probably best off removing it yourself beforehand so you can store it appropriately.
Addendum: Oh, and if you bring it into the store, don't waste your time standing in the Geek Squad line; just bring it to the Mobile department. All they'll take is the phone itself, so don't bother bringing your case/battery cover/battery/SIM card along unless you want to show the sales rep the problem for some reason.
Thanks,yea this is gona suck...didn't notice it till the update and it toned the screen brightness down..oh well..
Sent from my Nexus S using XDA App
Used it when I cracked my screen on my dell streak. This was before they did rapid exchanges. Took 3 weeks and they did a good job, they even threw in an extra battery cover and 16gb SD card!
I was told that all claims would be rapid exchange now, which is 3-5 days.
Overall, it was a good experience for me. But 9.99/mo. isn't too bad considering there's no deductible.
Sent from my Nexus S 4G using Tapatalk
I just got my Nexus last night and they told me also that they have the new rapid return policy which won't take longer than 3-5 days to get your phone replaced. It kind of sucks if you get your phone stolen or lose it though, then your screwed.
dazednconfused1144 said:
I just got my Nexus last night and they told me also that they have the new rapid return policy which won't take longer than 3-5 days to get your phone replaced.
Click to expand...
Click to collapse
Did they explicitly tell you that the option was available for your phone? I get the impression from hanging around the store that they tell everyone about rapid exchange, when in reality it's still being rolled out and is thus unavailable for some phones.
So, if you ever take your kids to the pool, make sure you check your pockets. I discovered that after 45 minutes my phone was in my back pocket of my swim trunks. I let it dry in the sun until I got home, then did the rice thing.
As of now, when I put the battery in, the light on the back flashes on, the phone vibrates, but thats about it.
I called the insurance and have a new one on the way, but its $130 I really didnt have to spend.
I did the same except it was a party so I had to play it cool but the girl who's house I was at flipped out and felt terrible as I pulled it dripping out of my pocket and we went inside and put it in rice. A week later I took it out and it booted up but the digitizer was sadly dead
Sent from my HTC Glacier using XDA Premium App
Nicgraner said:
I did the same except it was a party so I had to play it cool but the girl who's house I was at flipped out and felt terrible as I pulled it dripping out of my pocket and we went inside and put it in rice. A week later I took it out and it booted up but the digitizer was sadly dead
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Yep. What was weird was that after the 45 minutes, there wasnt as much water pouring out as I thought, There wasnt even any under the screen like I would expect, but I would rather pay the money for a full functioning phone than one that onlu partially works. I just am glad its covered. I remember a time when no water damage was covered at all.
dubie76 said:
Yep. What was weird was that after the 45 minutes, there wasnt as much water pouring out as I thought, There wasnt even any under the screen like I would expect, but I would rather pay the money for a full functioning phone than one that onlu partially works. I just am glad its covered. I remember a time when no water damage was covered at all.
Click to expand...
Click to collapse
dont you just hate when that happens? its happened to me a couple of times, but thankfully my phones at the time were crap so it didnt matter that much to me. but yeah Im glad phones with water damage are covered now, or youd be out around $400 for a brand new phone
Yikes.....
This reminds me of when I was pushed into a pool with my cell phone in my pocket. It was a BB8900 that was ruined. The culprit immediately gave me the cash to buy a new one, thankfully.
ryumo said:
Yikes.....
This reminds me of when I was pushed into a pool with my cell phone in my pocket. It was a BB8900 that was ruined. The culprit immediately gave me the cash to buy a new one, thankfully.
Click to expand...
Click to collapse
What about what you had in your phone, all your data? I think I would go crazy if someone does that to me now. Even though I got everything backed up!
anthonya1g said:
What about what you had in your phone, all your data? I think I would go crazy if someone does that to me now. Even though I got everything backed up!
Click to expand...
Click to collapse
Thats what im thinking! Phones are always replaceable, data is not.
Why not wait a week and get the htc sensation. It will cost a bit more but id say its worth it.
Sent from my demonSPEED Glacier using XDA App
getrdy said:
Why not wait a week and get the htc sensation. It will cost a bit more but id say its worth it.
Sent from my demonSPEED Glacier using XDA App
Click to expand...
Click to collapse
Cuz I am not elidgable for an upgrade until next year and dont have $550 to fork out for the Sensation. I would love to get it, but thats way too much out of pocket for a phone.
Here's a quick tip for people that fall into this trap, never call in and say it got ruined in water or your screen is broken, you always take out the sim and keep it off wait a day and call your provider and tell them your not sure if it's stolen or lost.
They will charge you the $40 dollars and send you the new one, if your phone is not missing or stolen they will not take care of you. This can only happen in one calender year so no insurance jobs. You have to be on an insurance plan prior to this event other wise you pay the whole amount.
Orical said:
Here's a quick tip for people that fall into this trap, never call in and say it got ruined in water or your screen is broken, you always take out the sim and keep it off wait a day and call your provider and tell them your not sure if it's stolen or lost.
They will charge you the $40 dollars and send you the new one, if your phone is not missing or stolen they will not take care of you. This can only happen in one calender year so no insurance jobs. You have to be on an insurance plan prior to this event other wise you pay the whole amount.
Click to expand...
Click to collapse
Don't know if insurance fraud is something that should be suggested on here. Don't get me wrong, i could care less about how much money insurance companies make off of a claim. But not a good suggestion nonetheless.
Sent from my demonSPEED Glacier using XDA Premium App
eqjunkie829 said:
Don't know if insurance fraud is something that should be suggested on here. Don't get me wrong, i could care less about how much money insurance companies make off of a claim. But not a good suggestion nonetheless.
Sent from my demonSPEED Glacier using XDA Premium App
Click to expand...
Click to collapse
I dont know what carrier you have, but I am with Tmobile and smartphones carry a $130 claim fee.
dubie76 said:
I dont know what carrier you have, but I am with Tmobile and smartphones carry a $130 claim fee.
Click to expand...
Click to collapse
I don't carry insurance on my phones because it's a ripoff. Why am I going to pay asurion 5-6 bucks a month for them to send me some crap refurbished phone IF i break or lose my phone. I would rather save my money and buy a used one from someone online for the price of the deductible they are going to charge me IF I file a claim. Btw i have been using cell phones since the brickphones came out and have never broken or lost one yet.
Sent from my demonSPEED Glacier using XDA Premium App
We have a pool at our house, for the most part phones stay well away from the water...but accidents have happened. When we went to seaworld last summer, there were people who were vacuum sealing phones in clear plastic which is a great idea...headed to Walmart and bought the sealer and a pack of small bags...works great for days that we know we will be out there all day. I can even punch a hole through the sealed part at the top and put my phone on a lanyard to wear around my neck
Sent from my demonSPEED Glacier using XDA Premium App
eqjunkie829 said:
I don't carry insurance on my phones because it's a ripoff. Why am I going to pay asurion 5-6 bucks a month for them to send me some crap refurbished phone IF i break or lose my phone. I would rather save my money and buy a used one from someone online for the price of the deductible they are going to charge me IF I file a claim. Btw i have been using cell phones since the brickphones came out and have never broken or lost one yet.
Sent from my demonSPEED Glacier using XDA Premium App
Click to expand...
Click to collapse
Strange to hear that. Its cool if thats what you do, but the referbs that come from them are certified referbs and have a 6 month warranty. They even cover stolen or lost cell phones. My personal choice has always been to get the insurance. $130 for a like new to me is better than $200 plus for a like new used from someone. jmo
You also mentioned "IF". Thats what insrance is all about the "IF" siutation. I do know that the insuance companies make millions on us because the "IF" usually never happens, but that's life I guess.
Actually it's a known fact, they list it in their disclaimer when you pay for insurance they have to tell you what the terms of service are. It clearly states if damage to any device is a result of the user then you are solely at fault and no claim will be entertained by said warranty, if the device is either stolen or lost under said claim then the deductible will apply and a replacement will be issued over the contract term not to exceed more than 2 times over a calender year.
They basically tell you to not bother if the screen is cracked or the buttons pop off but if it's lost or stolen then give us a call.
I actually dropped my last phone in the water while working on a side job and when I called the customer service person said "Ohh so you lost the phone, we'll send you out a new one then" AFTER I told him what happened.
Their well aware of what happens and mistakes get made but why pay for a service if it's not working for you. I didn't scam anyone nor did I offer any information that wasn't offered to me direct from T-Mobile, I paid my $40.00 dollars and had my phone back in 3 days (My Touch 4G). It's better than paying for the phone out right or second hand.
For those whom think I'm some thief or a scam junky just don't read the suggestion, keep paying top dollar for services you never use and we'll be cool I really don't care either way but for those whom live in the real world and know every penny counts take my advice and keep your investment, what's funny about "those with negative responses to my suggestion" is here you are on a site that's main goal is to develop solutions for software issues not provided by your carrier and freedom of use and the right to use what you pay for on all devices posted here ( Will Void Your Warranty threw your Provider for Using!) has something to say about it.
I love the site and would never have anything bad to say about it, I believe all of the dev's and site staff have a good thing going here and hopefully everyone can learn from all of it as you should, people need to take a bigger step and learn how to do for them selves and others instead of just being sheep and this site supports that.
dubie76 said:
So, if you ever take your kids to the pool, make sure you check your pockets. I discovered that after 45 minutes my phone was in my back pocket of my swim trunks. I let it dry in the sun until I got home, then did the rice thing.
As of now, when I put the battery in, the light on the back flashes on, the phone vibrates, but thats about it.
I called the insurance and have a new one on the way, but its $130 I really didnt have to spend.
Click to expand...
Click to collapse
Do the rice thing with the phone as disassembled as you can, about an inch of rice, the bag full of air and sealed, shake it good (to make the air inside really really dry) and leave it for 48 hours.
That revived my Samsung Blast from completely dead, couldn't even get the charge light to come on.
Phateless said:
Do the rice thing with the phone as disassembled as you can, about an inch of rice, the bag full of air and sealed, shake it good (to make the air inside really really dry) and leave it for 48 hours.
That revived my Samsung Blast from completely dead, couldn't even get the charge light to come on.
Click to expand...
Click to collapse
Thanks for the recommendation but there was no hope for it. It was swimming for 45 minutes at least. Plus I called for replacement right when I found out. I want a fully functioning phone, not one brought back from dearh.....LOL
I hear you there, you know some where down the line it will just give you problems anyways and my phone is everything as far as work goes and knowing where I need to be every day matters when your a tech.
I don't mind taking a risk when the over all out come means I benefit more down the line and being able to fix my own equipment means I make more money later so making sure everything I have works properly is key not only for myself but also my customers.
Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
I just took a captivate that wouldn't turn on and they replaced it with an inspire. So I think they're pretty good about exchanging phones. Unless I just got lucky haha
Sent from my Desire HD using XDA Premium App
The way these employees can be,especially at bestbuy,seems unlikely. But give it a shot hello y not
Sent from my Desire HD using XDA App
Neathawk49 said:
Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
Click to expand...
Click to collapse
With a phone that unquestionably has suffered physical damage, I don't think it's reasonable to expect them to go that far in wanting to keep their customers happy.
Unless this "black tie" thing pretty much effectively says "sure, throw your phone off a cliff, drive over it with a semi, we want you happy, so we'll keep giving you phones," then I wouldn't get your hopes up.
But like Matt said, you got nothin' to lose and everything to gain at this point...
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
Perseids said:
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
Click to expand...
Click to collapse
Well, there's a teeny tiny bit of difference between a bad ear speaker and a "mostly shattered" screen, but, who knows...
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
Obviously don't buy the Black Tie plan and then immediately whip the phone out of your pocket.... If it was me, I'd take the receipt in and say that I decided to go with the black tie plan after all. Then I'd take it in the next day, or the day after that. It might still look suspicious, but not as.
I took the black tie protection for my laptop and TV. Laptop got its hdd replaced twice, without a question. He opened it, took the old one out, put in the new one, and gave the old one back to me.
In my opinion, its worth the trouble/hassle for 3 years.
Thanks for your help and suggestions guys, I will hopefully go up there tomorrow and basiclly beg thats what I get for not adding it on when I got the phone, just my luck. Btw, I wasnt trying to say that they owed it to anyone to replace it, I was just saying would be a kind gesture to someone,who messed up. All they would have to do is change the screen then sell it refurbished for about 50dollars less than a new one.
Also, why do they allow you to add the black tie within the first 30 days but your excluded if you have already broken it then your not allowed to have it anymore. Just my thoughts on it, please pardon my ramblings..
Thanks again for taking the time to respond though!
mudknot2005 said:
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
Click to expand...
Click to collapse
Well that's actually encouraging for the op, then. Unless of course they were exaggerating for purposes of selling the program.
I guess the only thing that would concern me is the amount of time the op takes between signing up for the program, and "cashing" in on it, so to speak.
I also don't know if they would require physical inspection of the phone when signing up, if done after the initial sale, when of course the brand new phone is there in front of them...
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
Neathawk49 said:
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
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Congrats. Great news for you.
Try not to shatter the screen on the next one, will ya?
And thanks for posting back. It's always good to hear how these things play out.
Put it this way its like buying a car with out "protection" and just that one day after the 30 days you run into a wall.. Take the car back and say hey I would like to get the protection plan. 99.99% they will ask let me see the car. Just as in example. Its a business. But I have the Black tie and the buy back on my phone because just in case I do drop it its cover, I had it on my last phone they sent it out for a repair go it back in like a week brand new could not even tell. Rather then going through att paying 5$s on it if it get stolen and having to pay a delectable. Heck I even got water on my phone and it was covered. So its worth it to me. On the phones think about its your MOBILE phone you have it on you all the time rather it be in your pocket in case or in case on a belt clip you always have that chance of missing your pocket and your phone slips. and BOOM broken screen. And then your like AHH!! FML! lol
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
Neathawk49 said:
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
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Hell yeah man Im thanking you for just that my friend.. FTW man! PC/Console
sorry of topic I think Ill start a game thread about something like this if its not already start.. thanks your way
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
tribestros said:
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
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I dont know about rapidly, but they have always been good about replacing my damaged phones. I went through 2 captivates (both took a swim) and they replaced them both, but the process took over 2 weeks. And on my last captivate they let me switch to the Inspire since the Captivate was out of stock.
Here is my update, I took it in a few days after I got the plan added and the guy who helped was very nice. They said that they were doing to do a rapid exchange (still not quite sure what that means but I think it is something along the lines of receiving a refurbished phone) and that they would get my "new" phone in within the next few days which is better than the 27 days I waited to receive my Captivate from being fixed a while back.
What sucks is that I am using my miserably slow iphone 3g until I get the new phone in.
One last question, if I am on the best buy reward zone silver level, does the extended 45 day return policy apply to cell phones? And if so, would I be able to exchange the refurbished inspire for the infuse and pay the difference even though they would have technically given me a refurbished phone?
Thanks!
So I got my phone completely submerged in water, we wont go into the details of the how or why, but anyways. I immediately took it all apart (I say apart really just took out the battery/sim and sd cards.) and put in a bag of rice for the rest of the day and all night. It turned on just fine however the touchscreen is totally unresponsive to any touch. So i filed a claim with Asurion and I will be getting a new replacement sometime tomorrow. My question is. Since the phone still turns on and I had it rooted with a custom rom installed is there any way for me to return it back to stock in its condition? Or should I even worry about it since it is a Insurance claim? Thanks in advance guys. Going to be much more careful from now on. On a side note I wish Lifeproof made a case for these phones! I mean come on its already out selling the iphone so you know there is a market for it. haha
fusiongalaxy said:
So I got my phone completely submerged in water, we wont go into the details of the how or why, but anyways. I immediately took it all apart (I say apart really just took out the battery/sim and sd cards.) and put in a bag of rice for the rest of the day and all night. It turned on just fine however the touchscreen is totally unresponsive to any touch. So i filed a claim with Asurion and I will be getting a new replacement sometime tomorrow. My question is. Since the phone still turns on and I had it rooted with a custom rom installed is there any way for me to return it back to stock in its condition? Or should I even worry about it since it is a Insurance claim? Thanks in advance guys. Going to be much more careful from now on. On a side note I wish Lifeproof made a case for these phones! I mean come on its already out selling the iphone so you know there is a market for it. haha
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Seido does offer a waterproof case for the S3. I have not tried it but thought you might be interested.
http://www.seidio.com/obex/
I do not work for/associated with Seido. I saw it looking at thier extended batteries.
If it's an insurance claim they don't care if it's rooted.
Ryno77 said:
If it's an insurance claim they don't care if it's rooted.
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Good to know!
And I will for sure check the seidio case out! Thanks for posting that!
you should be able to use pc odin to wipe it and make it factory again. Does asurion want it back if so how much can you do to it. if you can i would take it all the way apart and clean the inside out with denatured alcohol and a can of air to try to blow out any water hiding under the ic... the touch screen might even return...
Asurion doesn't care what you do with your phone. You can return it with poop inside the phone and they wouldn't give a poop.
fusiongalaxy said:
So I got my phone completely submerged in water, we wont go into the details of the how or why, but anyways. I immediately took it all apart (I say apart really just took out the battery/sim and sd cards.) and put in a bag of rice for the rest of the day and all night. It turned on just fine however the touchscreen is totally unresponsive to any touch. So i filed a claim with Asurion and I will be getting a new replacement sometime tomorrow. My question is. Since the phone still turns on and I had it rooted with a custom rom installed is there any way for me to return it back to stock in its condition? Or should I even worry about it since it is a Insurance claim? Thanks in advance guys. Going to be much more careful from now on. On a side note I wish Lifeproof made a case for these phones! I mean come on its already out selling the iphone so you know there is a market for it. haha
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I've returned rooted but stock and never heard anything back before, but that was personal preference
Sent from my SCH-I535 using Xparent Red Tapatalk 2
rlatjs17 said:
Asurion doesn't care what you do with your phone. You can return it with poop inside the phone and they wouldn't give a poop.
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Would that be Poop-ception?
Moved to Q&A
Next time just say you dropped it in a lake or something so you dont have to bother sending it back.
Sent from my SCH-I535 using xda app-developers app
x714x said:
Next time just say you dropped it in a lake or something so you dont have to bother sending it back.
Sent from my SCH-I535 using xda app-developers app
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Just as a side note, I had a bionic, dropped it and broke the screen and replaced it via Assurion, then 8 months later I took a swim with my S3, they replaced that too but cancelled my policy.....
junksecret said:
Just as a side note, I had a bionic, dropped it and broke the screen and replaced it via Assurion, then 8 months later I took a swim with my S3, they replaced that too but cancelled my policy.....
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Ive replaced my old Nexus around 3 times because I kept dropping and breaking the screen and they never cancelled. If theyre taking $5+ every month they better not cancell my insurance. Plus i gotta pay around $100 a month
Correction: it's outselling a last-generation iPhone for 1 quarter near the end of it's product cycle. Don't expect it to happen again anytime soon.
Anyway, I agree. I wish lifeproof made a case for GS3.
josh995 said:
Correction: it's outselling a last-generation iPhone for 1 quarter near the end of it's product cycle. Don't expect it to happen again anytime soon.
Anyway, I agree. I wish lifeproof made a case for GS3.
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Sorry your high ness! Should not have slammed apple in android forum. I apologize.
Yeah I made the mistake of telling them that I still had my phone. Didn't dawn on me to say i didn't and then try and fix the old one which i believe could probably be salvaged. Oh well. Im hoping to get the Seidio Obex case for Christmas. I do alot of fishing and have gotten several phones wet the last couple of years. Funny thing is all of my motorola's that got wet still worked just fine. A testament to motorola's build quality I guess.
Slam Apple all you want, I just like to have facts straight.
josh995 said:
Slam Apple all you want, I just like to have facts straight.
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My facts were straight you just decided to add some minor details.
fusiongalaxy said:
My facts were straight you just decided to add some important* details.
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Fixed
My little boy dropped a phone in the toilet a couple of years ago and they replaced it without even asking what happened. Maybe I just got lucky.
..
I've since then requested a return slip via Amazon since I saw a dead pixel last night while watching a video. When the video cut to a black screen, I noticed a tiny little blue dot that was not part of the video. I've confirmed it via some pixel checker apps and it is indeed a dead pixel. This is somewhat an eye opener as to the quality of this phone. I love the phone, but the hardware and even customer support lacks a lot. I've sent numerous emails to customer support with no reply back. And it wasn't even about anything major. It's not just the dead pixel that sparked this thought about returning the phone. As many have said, the tap to wake feature is iffy and only works when it wants.
I'm afraid to try my chances again with this phone, but I've been back to the basics of researching into another device. Gut instincts should've went with the HTC One M9. But the amazing price of this phone was hard to pass up. For anybody who has since returned this phone (and hopefully still lurk this subforum) could you let me know why you returned it and which phone you got to replace it? I might press my luck again and buy it again once I receive my refund. Hoping I get one from another recent batch.
Just an update...I sent back the phone today to Amazon for a full refund and in the meantime I ordered another one just so I can get a replacement quicker rather than having to wait 2-6 days for my refund to show up then order another one, but this time I placed an order through Alcatels main website and during checkout it asked me to select shipping speed and there was Standard, 2 day and 1 day, and for the hell of it I wanted to see how much 1 day shipping was and the total said it was 0.00 and the final cost was still only $249.99 which is the main cost of the phone. I was able to successfully place my order with the 1 day shipping method for 0.00. Not sure if my order will still go through but it will be interesting to see.
You should've stuck with Amazon tho, because if something else happens it easier to go thru Amazon for return then thru Alcatel
Sent from my 6045I
Medina623 said:
You should've stuck with Amazon tho, because if something else happens it easier to go thru Amazon for return then thru Alcatel
Sent from my 6045I
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Yeah I thought about that after I purchased through Alcatel. Thing is, the phone was shipped via Amazon and it even said so during the checkout process. So if anything goes wrong I might still be able to return it hassle free.
brian117 said:
Yeah I thought about that after I purchased through Alcatel. Thing is, the phone was shipped via Amazon and it even said so during the checkout process. So if anything goes wrong I might still be able to return it hassle free.
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You will not be able to return through Amazon so easily. That's what happened to me when I got this for my wife. We actually had to go through a ton of freaking hoops(according to my wife) to make it happen.
We were supposed to send it straight to alcatel and wait 3 weeks. My wife did her thing (whatever that is) and was able to have them do it through Amazon.
Jammol said:
You will not be able to return through Amazon so easily. That's what happened to me when I got this for my wife. We actually had to go through a ton of freaking hoops(according to my wife) to make it happen.
We were supposed to send it straight to alcatel and wait 3 weeks. My wife did her thing (whatever that is) and was able to have them do it through Amazon.
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Hmm. Well hopefully this replacement phone won't have any flaws. Right away I noticed the box was in better condition than the last one and it seems the speakers are louder. I must've got one from a new batch because I didn't have to install the startup update since it came preinstalled already. So its a newer device it seems. Oh well. Thanks for your input I'll remember that if I ever have to return it again.:thumbup:
brian117 said:
Hmm. Well hopefully this replacement phone won't have any flaws. Right away I noticed the box was in better condition than the last one and it seems the speakers are louder. I must've got one from a new batch because I didn't have to install the startup update since it came preinstalled already. So its a newer device it seems. Oh well. Thanks for your input I'll remember that if I ever have to return it again.:thumbup:
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Amazon sucks balls when it comes to getting packages in good condition. Every single thing that I have purchased from them this year so far has come in an extremely damaged box. UPS does not give a crap for sure!!!
Jammol said:
Amazon sucks balls when it comes to getting packages in good condition. Every single thing that I have purchased from them this year so far has come in an extremely damaged box. UPS does not give a crap for sure!!!
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I rarely order directly from Amazon's fulfillment just based on their rule of ordering $35 or more for free shipping if I wanted something for only $10. I usually go the third-party route who offer free shipping with reliability. But since Alcatel only uses Amazon's fulfillment center, I had no choice. But yeah my first Idol 3 box was smashed in the corner and had weird water stain marks on the front and sides. I had a feeling it was going to be a defective unit just from the box.