I have a green vertical line running across my screen. How do I fix this? If an lcd replacement is needed. Where do I purchase the part?
xlinkx said:
I have a green vertical line running across my screen. How do I fix this? If an lcd replacement is needed. Where do I purchase the part?
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Click to collapse
A picture would be helpful.
climber1872000 said:
A picture would be helpful.
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Click to collapse
Picture on top.
xlinkx said:
Picture on top.
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Click to collapse
At first sight I would imagine that it's a hard ware defect. I would still flash back to a stock ROM and see if it is still present before looking for a replacement screen. Is it still under warranty?
climber1872000 said:
At first sight I would imagine that it's a hard ware defect. I would still flash back to a stock ROM and see if it is still present before looking for a replacement screen. Is it still under warranty?
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I bought it on craigslist as a refurbished phone, it looks brand new in the box and the seller haven't used it yet. After using the phone for one week, the line appears. The phone comes with 90 days warranty through ATT, but i'm not the original owner therefore I doubt they'll repair it for me. Do you know where I can buy parts to repair this phone?
xlinkx said:
I bought it on craigslist as a refurbished phone, it looks brand new in the box and the seller haven't used it yet. After using the phone for one week, the line appears. The phone comes with 90 days warranty through ATT, but i'm not the original owner therefore I doubt they'll repair it for me. Do you know where I can buy parts to repair this phone?
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Click to collapse
I'd still give it a go. Hit them up at 1800-801-1101; won't hurt to try.
kareem9nba said:
I'd still give it a go. Hit them up at 1800-801-1101; won't hurt to try.
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Click to collapse
I agree. If you say you're not the original owner, you might be able to contact the former owner and ask him to help you with the warranty process.
An lcd isn't cheap at all so you might want to try every other possibility.
i would contact ATT to see if it can be fixed under warranty
LCD+digitizer replacement runs around $150... not to mention if it's something else's fault (faulty graphics chip, bad connector/cable
xlinkx said:
I bought it on craigslist as a refurbished phone, it looks brand new in the box and the seller haven't used it yet. After using the phone for one week, the line appears. The phone comes with 90 days warranty through ATT, but i'm not the original owner therefore I doubt they'll repair it for me. Do you know where I can buy parts to repair this phone?
Click to expand...
Click to collapse
You don't have to be the original owner to get your warranty covered. I bought a used tilt off ebay a while ago and they honored the warranty and asked no questions if i was original owner or not.
Look up an At&t device support center and if there are no physical marks on the device suggesting that the line is showing up because it was dropped or banged, they'll give you another refurb on the spot. I've been through 4 tilts and when the 4th one broke, they gave me my Fuze.
I called att last week and they told me the phone is still under warranty but since i'm not using att service, they won't repair it for me. I ask one of my buddy that has att service to help me get it fixed but that's a no go either. He called and brought it to the store but they refused the repair. I guess my only option is to fix it myself. Does anyone know if I need the lcd and digitizer or just the lcd by itself?
Related
I just cracked my screen and was wondering if anyone has gone through HTC advantage?
You Can get the screen repaired or get a replacement refurbished phone. What is the best option? I have never got a screen replaced. My phone has no problems at all and getting a refurbished just worries me that it won't be the same.
My All New One
lucky_strike33 said:
I just cracked my screen and was wondering if anyone has gone through HTC advantage?
You Can get the screen repaired or get a replacement refurbished phone. What is the best option? I have never got a screen replaced. My phone has no problems at all and getting a refurbished just worries me that it won't be the same.
My All New One
Click to expand...
Click to collapse
to me this would depend..
they repaid screen only, so if your body took damage during the drop I'd get a replacement, if just the screen broke and rest of phone is mint id have them repair screen.
andybones said:
to me this would depend..
they repaid screen only, so if your body took damage during the drop I'd get a replacement, if just the screen broke and rest of phone is mint id have them repair screen.
Click to expand...
Click to collapse
Yes no body damage at all. Replacing the screen is not going to make a difference? It would be the same as when I first got the phone?
My All New One
Depends on how long you can do without your phone.
To get the screen replaced you have to send it in, let them repair it, then wait for it to be sent back. Or you give them $29 (I think) and they will overnight you a replacement phone.
85gallon said:
Depends on how long you can do without your phone.
To get the screen replaced you have to send it in, let them repair it, then wait for it to be sent back. Or you give them $29 (I think) and they will overnight you a replacement phone.
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Click to collapse
They send out refurbished phones. My phone is perfect under the hood. Besides I still have my droid DNA to use. I can wait a week or 2.
My All New One
lucky_strike33 said:
They send out refurbished phones. My phone is perfect under the hood. Besides I still have my droid DNA to use. I can wait a week or 2.
My All New One
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Click to collapse
I personally would send for repair then. It's been ing done by HTC so I'd imagine it willbe as good as new, esp since they should be expecting to do the repairs since releasing gthe advantage plan. Best of luck and let us know how it works out whichever way you choose.
andybones said:
I personally would send for repair then. It's been ing done by HTC so I'd imagine it willbe as good as new, esp since they should be expecting to do the repairs since releasing gthe advantage plan. Best of luck and let us know how it works out whichever way you choose.
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Click to collapse
I just got my phone back from HTC for the screen replacement. I dropped the phone walking into Verizon to get a sim card the day I got the phone. Thankfully, HTC had the advantage program. I didn't even have to provide proof of purchase. I made a phone call, sent out my phone once I received the shipping label, nd a week later, I had my phone back ( I chose to repair my phone instead of getting the expedited replacement because they were out of gunmetal at the time). My phone had a small scratch and a little bit of damage on the bottom where it had hit the pavement, when the phone came back, it was like new again. The only downside to the whole process is the shipping speed HTC uses. 3 day UPS shipping to return, but hey it's free. Thanks HTC.
lucky_strike33 said:
I just cracked my screen and was wondering if anyone has gone through HTC advantage?
You Can get the screen repaired or get a replacement refurbished phone. What is the best option? I have never got a screen replaced. My phone has no problems at all and getting a refurbished just worries me that it won't be the same.
My All New One
Click to expand...
Click to collapse
They will just replace the screen itself. They have the one-time screen replacement, and they will not give you the refurbished one. They will send back to you the same phone you got. Before sending it back to them to replace the screen, better back up and restore everything first.
So I lost my phone and for 150$ deductible Asurion sent me new phone, it will be in my hands tomorrow.
so since the phone was launched 2 weeks ago, will I get new one or refurbished like new?
is there any way to check that when I get phone?
TozABG said:
So I lost my phone and for 150$ deductible Asurion sent me new phone, it will be in my hands tomorrow.
so since the phone was launched 2 weeks ago, will I get new one or refurbished like new?
is there any way to check that when I get phone?
Click to expand...
Click to collapse
Refurb.
Mechastomper said:
Refurb.
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Is there way to check?
Because they use New phones when they don't have refub, since the phone is launched 18 days ago maybe they don't have refub yet
TozABG said:
Is there way to check?
Because they use New phones when they don't have refub, since the phone is launched 18 days ago maybe they don't have refub yet
Click to expand...
Click to collapse
Not really a way to check. You could check it with phone info to see but those stats are probably reset by Samsung anyways on refurbs. I wouldn't worry though. I have gotten refurbs before and never had any issues. If anything it's got something fixed that plagued other buyers. Like the flash issue, scratched screen, auto rotate bug, etc...
So I got new phone. It looks like new. But white color on the back looks little bit darker, and it's more reflective then my friends S6. Like its matte white.
I don't maybe it's different production, or maybe it's refubrished with changed glass on the back. You can see fingerprints easier then on my friends phone.
What do you think?
Can I ask Asurion to send new one?
Even if the glass is changed, did they change it with same quality less?
TozABG said:
So I got new phone. It looks like new. But white color on the back looks little bit darker, and it's more reflective then my friends S6. Like its matte white.
I don't maybe it's different production, or maybe it's refubrished with changed glass on the back. You can see fingerprints easier then on my friends phone.
What do you think?
Can I ask Asurion to send new one?
Even if the glass is changed, did they change it with same quality less?
Click to expand...
Click to collapse
No you can't ask for a new one. It's in the insurance contract that it will be new or like new. I think you are just being ocd about it. Does it function how its supposed to? Is it a galaxy s6? Anything else is irrelevant.
And also flash is always on
just got a replacement Edge from them for a cracked screen and it was new and they told me on the phone that it is likely for the first couple months they will be sending out the new ones they have in stock.
however i will mention that i am dropping Asurion for the Samsung Plan since it is a ONE TIME $129 and then for the S6 with a full coverage for 2 years with i believe for the non-Edge $75 deductible and HERE is the link i have for my Edge but you can find the standard S6 from there as well.
fletch33 said:
just got a replacement Edge from them for a cracked screen and it was new and they told me on the phone that it is likely for the first couple months they will be sending out the new ones they have in stock.
however i will mention that i am dropping Asurion for the Samsung Plan since it is a ONE TIME $129 and then for the S6 with a full coverage for 2 years with i believe for the non-Edge $75 deductible and HERE is the link i have for my Edge but you can find the standard S6 from there as well.
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Click to collapse
What about lost/stolen coverage?
xdadevnube said:
What about lost/stolen coverage?
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i have no idea. i have never had either happen and probably will now though hahaha
fletch33 said:
i have no idea. i have never had either happen and probably will now though hahaha
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Click to collapse
My thoughts exactly! Samsung policy does NOT cover lost or stolen! Might not happen very often but all it takes is one time and not only are you out the cost of the insurance, but you're also out the cost of the phone! :crying:
Asurion costs about the same when you calculate it and they offer protection for lost and stolen. I have used them two times now for a cracked screen (not on my s6 edge) and they always have provided me with very good, if not new, replacements. :good:
Hey guys, i was using my LG G5 i bought from swappa for about 10 days, everything was smooth, no problems at all, i was liking a lot, so today i was hanging out with my family, we took lots of pictures and because of that i ran out of battery. When i got home, put it to charge and to my surprise, nothing happens at all. I swapped batteries, chargers, cables... eletric.. nothing work.
Since im new to this, i dont know what to do in order to get a replacement, so i have some questions.
1. I bought from swappa as i told, is there a problem if i dont have a receipt?
2. how can i proceed? i live outside USA, so i was thinking about send the phone to a friend that lives in MIami... Do i have to mail the phone to verizon or i can get a replacement at any Verizon store?
Thanlks!
edgarzin said:
Hey guys, i was using my LG G5 i bought from swappa for about 10 days, everything was smooth, no problems at all, i was liking a lot, so today i was hanging out with my family, we took lots of pictures and because of that i ran out of battery. When i got home, put it to charge and to my surprise, nothing happens at all. I swapped batteries, chargers, cables... eletric.. nothing work.
Since im new to this, i dont know what to do in order to get a replacement, so i have some questions.
1. I bought from swappa as i told, is there a problem if i dont have a receipt?
2. how can i proceed? i live outside USA, so i was thinking about send the phone to a friend that lives in MIami... Do i have to mail the phone to verizon or i can get a replacement at any Verizon store?
Thanlks!
Click to expand...
Click to collapse
The only thing I can think of is to contact the seller who you purchased from, most warranty is only valid for first hand buyer or the original owner, also that you have mentioned about the phone being verizon, you have to be a current subscriber to verizon to have them warrant the repair, and I think the phone should be register to the first owner, so you are out of luck.
damn it
edgarzin said:
damn it
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Hey man I just want to give you the correct information since the other person that posted gave you the wrong info. The phone you have gets a one year warranty, IT DOES NOT MATTER if you are the 1st owner or the 20th owner as long as you contact the right company for the warranty replacement they will send you a replacement for free. Now before you do that make sure they're is NO water damage or any other physical damage what so ever, they won't cover it if there is physical damage. Let them know it will not turn on and send it in. That simple. I used to work for Verizon and other cell phone companies. The warranty is on the phone for the 1st year and covers software issue and manufacturers defects. In your case it could be either. I would contact the seller you got it from, get the information you need to call it in for the warranty replacement and that's it. I hope this helps and I apologize you got the wrong information first.
Sent from my LG-VS985 using Tapatalk
kms108 said:
The only thing I can think of is to contact the seller who you purchased from, most warranty is only valid for first hand buyer or the original owner, also that you have mentioned about the phone being verizon, you have to be a current subscriber to verizon to have them warrant the repair, and I think the phone should be register to the first owner, so you are out of luck.
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Click to collapse
yeah some misinformation here. The 12 Month Manufacture Warranty is still there. Just if you do not have a receipt they go by manufacture date.
You do not need to go through verizon. Just tell them you had verizon but left so it would be awckward to go back in. They will warranty just as long as no water damage or physical damage.
I standby for what I have said, in theory warranty only covers the 12 months with issue of receipt and is a first hand buyer, you can read this in the warranty provided with the phone, or you can contact verizon for these information, that being said, how they actually deal with the problem is another thing and if they phone has already been registered with the first owner, they can check this if they ask you for your personal information and if the information is a mismatch, they can reject any warranty.
For anyone viewing this thread, kms108's info is wrong. I had the same situation happen to me - bought phone on Swappa and died within a week. Contacted LG and they took the phone for repair with no receipt. LG's ****ty repair service is a whole another issue..
Avalanch3 said:
For anyone viewing this thread, kms108's info is wrong. I had the same situation happen to me - bought phone on Swappa and died within a week. Contacted LG and they took the phone for repair with no receipt. LG's ****ty repair service is a whole another issue..
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Click to collapse
please read what I have mentioned above your post.
I have gaps mostly all over the edge as in the pics. Please zoom in to see them clearly. Is this normal? Manufacturing defect?
Just checked my S7... I don't have the same gaps as per your pictures. Mine sits completely level on all sides.
Would probably try and swap it for a new one if possible.
Does it cause any issues?
HuskQi said:
Just checked my S7... I don't have the same gaps as per your pictures. Mine sits completely level on all sides.
Would probably try and swap it for a new one if possible.
Does it cause any issues?
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Click to collapse
As I said this is already my 3rd replacement unit. The last two times I went for replacement they said they can't accept this as issue enough to give me a replacement. Yet somehow they gave me after lot of talk. Samsung service is so bad
Apologies I didn't see anywhere in your post where you said it was your third replacement.
Potentially ask for one last return and see if they can get one from a different batch. I had reboot issues with my S7, went through 2 more with same issue, and eventually they got one sent down from a different city, different batch and it has been flawless.
Was lucky the person I dealt with had the patience to go through the whole ordeal for me.
If it doesn't cause any performance issues, then you could always just cover it up with a case as a last resort but it doesn't look TOO bad from the pictures.
CraigNX said:
As I said this is already my 3rd replacement unit. The last two times I went for replacement they said they can't accept this as issue enough to give me a replacement. Yet somehow they gave me after lot of talk. Samsung service is so bad
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Click to collapse
i totally agree with u...Samsung service is the worst...my xperiance was that they had my phone for 10 days and did nothing to my phone...i have grey lines on my display although they are not visible in every situation but when they are visible its a little bit anoying...so i sad to them to change the screen and they sad yes they will and at the end i got my phone intact with no replacement or whatsoever...when i had similar problem with Sony xperia the storry is diferent they replaced the screen in one week and its flawles now(my mom is using it)...so yea in my situation Samsung service is the worst so far!!
I've been lucky with my experiences although there quality control is meh. I also had reboot issues with my S6. The S6 was purchased from an official retailer which took no responsibility but Samsung told me to send it directly to them. Had it back within 2 weeks with a brand new charging board and motherboard which solved the reboot issue. Even had one of their reps call me to make sure the problem was fixed which was astonishing.
Then as per my above post, with my S7 rebooting (purchased from Samsung store this time), they went through the trouble of getting me brand new handsets each time until eventually I got one that worked.
cocagenda2 said:
i totally agree with u...Samsung service is the worst...my xperiance was that they had my phone for 10 days and did nothing to my phone...i have grey lines on my display although they are not visible in every situation but when they are visible its a little bit anoying...so i sad to them to change the screen and they sad yes they will and at the end i got my phone intact with no replacement or whatsoever...when i had similar problem with Sony xperia the storry is diferent they replaced the screen in one week and its flawles now(my mom is using it)...so yea in my situation Samsung service is the worst so far!!
Click to expand...
Click to collapse
Do you mean you got phone with same problem again after replacement also?
HuskQi said:
Apologies I didn't see anywhere in your post where you said it was your third replacement.
Potentially ask for one last return and see if they can get one from a different batch. I had reboot issues with my S7, went through 2 more with same issue, and eventually they got one sent down from a different city, different batch and it has been flawless.
Was lucky the person I dealt with had the patience to go through the whole ordeal for me.
If it doesn't cause any performance issues, then you could always just cover it up with a case as a last resort but it doesn't look TOO bad from the pictures.
Click to expand...
Click to collapse
Oops somehow I missed to include that it's my 3rd replacement in OP. Sorry. So for the reboot issue you faced after the replacement period, you had to go to Samsung service center and got one from another batch? I want to know is it possible to tell them to get me one from another batch considering the number of times I replaced.
CraigNX said:
Oops somehow I missed to include that it's my 3rd replacement in OP. Sorry. So for the reboot issue you faced after the replacement period, you had to go to Samsung service center and got one from another batch? I want to know is it possible to tell them to get me one from another batch considering the number of times I replaced.
Click to expand...
Click to collapse
I pointed out to them that my original and replacements had all been from the same batch and all faulty and asked for one that was carrier branded cause I was desperate to get a working phone. By luck, they had run out of silver stock from all carriers at this specific branch. First he offered me a different colour, but then proceeded to call the other branches. The only silver available in the country was carrier branded but since there is virtually no difference between the carrier models in my country, I told them I'll take it. They sent it down for me, 2 days later I had it in my hands and I'm still using it now.
I think there is no harm in asking whether you could potentially get one sent down from another store/batch but don't demand one either. Just be careful not to come off as rude. I have some friends who work at phone stores and even though they can transfer stock from other stores, they won't put in the effort for rudely demanding customers (bearing in mine most of them haven't had 3 replacements like you).
Good luck
HuskQi said:
I pointed out to them that my original and replacements had all been from the same batch and all faulty and asked for one that was carrier branded cause I was desperate to get a working phone. By luck, they had run out of silver stock from all carriers at this specific branch. First he offered me a different colour, but then proceeded to call the other branches. The only silver available in the country was carrier branded but since there is virtually no difference between the carrier models in my country, I told them I'll take it. They sent it down for me, 2 days later I had it in my hands and I'm still using it now.
I think there is no harm in asking whether you could potentially get one sent down from another store/batch but don't demand one either. Just be careful not to come off as rude. I have some friends who work at phone stores and even though they can transfer stock from other stores, they won't put in the effort for rudely demanding customers (bearing in mine most of them haven't had 3 replacements like you).
Good luck
Click to expand...
Click to collapse
How you were able to find the batch of your devices?
Unfortunately after 3 days use, cracked screen. A fall on the cement with a case on it, but it was too much.
Sad day. Hopefully replacement parts might be available sóon
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
hek.je said:
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
Click to expand...
Click to collapse
Same for me, was out walking the dog and the lead pushed the phone out of my pocket. Landed on the top left corner I think at first glance was fine barely even a mark on the case but when I got home and put the phone down that there was a weird reflection and turned the screen on and saw a crack going a cross from top left to just over the power button.
Have contacted HTC to arrange a repair which is chareable as they seemingly void the warranty when the screen is cracked...better get warranty back on it after they fix it.
I was just about ready to sell my u11 thankfully still got it so using it now altho complete stock sucks lol and had relocked bootloader so no warning screen on boot sigh....
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
hek.je said:
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
Click to expand...
Click to collapse
Warranty don't cover user fault. I mean, if the phone shipped damged than you can get it cover.
Sent from my HTC U12+ using Tapatalk
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Jump1ng said:
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Click to expand...
Click to collapse
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
5m4r7ph0n36uru said:
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
Click to expand...
Click to collapse
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Jump1ng said:
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Click to expand...
Click to collapse
Well that's standard. Spar parts need to be delivered to the partners in the specific regions. Such things always take 4 - 6 weeks after the first devices shipped. Some manufacturers even need 8 to 10 weeks to provide the needed parts and prices.
Sent from my HTC U12+ using XDA Labs
so any news on spare parts, i allready ordered a new back for my 5 days old u12+ but one day after i ordered it i need allso a new display, it fell from about 30 cm height on the ground and i was shocked thatthe display broke alltough it was in the original case
lousy performance by htc after the tank of a phone htc 10
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
pixelvisions said:
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
Click to expand...
Click to collapse
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
mauiblue said:
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
Click to expand...
Click to collapse
Man! Make me nervous when reading this lol. The warranty on HTC device isn't up to it standard.
Sent from my HTC U12+ using Tapatalk
I'm sorry if I made you feel uneasy but I figure just wanted to give you a head's up on HTC repair service. I found another thread on this particular topic and it was disappointing to read all the issues customers had with HTC repair (USA).
next time if you have a warranty issue, you can try asking the HTC DACH contact on facebook/twitter... they are actually replying properly and maybe even able to help properly. it's sad to see so many bad things with USA repair as in Europe it's quite good...but also depends on if you are in contact with them per private message or just via e-mail... via private message on facebook it works out much better
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
pixelvisions said:
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
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Just happened to me, over the phone they quoted me $2-300, but it could be more or less after sending it in. I asked what is the point of a warranty and they said it's only software issues, and it doesn't cover user damages like cracked screens. Anyways, you and I are sinking in the same boat, with HTC not selling any screens themselves, or providing other alternatives besides their own repair center. Scam company at this point
HTC cracked screen repair update:
1. I sent HTC my U12+ to repair due to a cracked screen.
2. They email me asking for a credit card to charge for the repair ($200). They asked me to call them. They did not provide a phone number.
3. I called and they ultimately said someone will call me back in 24-48 hours to take payment because they can't take payment.
4. When asked how long it will take to repair once they have payment, he said they usually take 3 week from the time they receive the phone.
It's been 7+ weeks since they received the phone.
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
VidJunky said:
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
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A website called "cellspare" sells the screen, but it's $339. I made the resolve to wait two months and see if screens are cheaper.