Database Info

Dust under screen request..

Can someone post a picture of "dust under the screen" I'm a bit confuses on what people mean when they post this problem.
Sent from my MT4G running Gingerbread

Well far as I know as the dust is behind/underneath the touch screen glass. Which does happen trust me sometimes it gets in as in my HD2 I saw dust in rare camera and behind the screen which was not present when I got it but as time went on. DWAI it as its not that serious unless you have OCD or something as it bothers you lol then its another issue.

I had it on my first device, very obnoxious. I take good care of my phone and am constantly wiping the smudges off the screen. It looks like dust ON the screen that just never budges no matter how hard you rub it with a microfiber.
If you take excellent care of your phones it will piss you off to no end. If you always have smudges on your screen and you don't notice then don't worry about it.

I have dust right above my front facing camera
Sent from my HTC Glacier using XDA App

SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.

HyperNode said:
SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.
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That sucks, my first one had that. Not cool.
Time to return it.

Phateless said:
That sucks, my first one had that. Not cool.
Time to return it.
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Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.

sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
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Couldn't hurt. I even flat out told the rep, "I know I'm being a little nitpicky, but this is your FLAGSHIP DEVICE and I've been with you guys for 6 years. I want it to be right."
They really can't argue with that.

sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
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I just got my replacement because of 10 dust specs under my touchscreen. I referred them to the t-mobile forum and they believed me. My new one has the good screen and the built quality seems to be better. Good Luck with exchanging your phone.

10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.

HyperNode said:
10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.
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I had my MT4G for nearly 2 months....it was the second one. I am almost sure it will happen again. As long as I don't see it it's fine;-)

As I was reading this thread I removed my screen protector and sure enough I have little black spots under my screen and this completely pisses me off. I baby my phones to the point that my girlfriend and I get into heated arguments and to have dust under the screen is unexceptionable. I'd call T-Mobile right this f###ing second if I didn't want to be on hold for over an hour which is something that is down right ridiculous!!!!!!!!!!!

I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?

Sfkn2 said:
I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?
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In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.

porter66062 said:
In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.
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Did you receive new or refurbished phones? Is there any way to tell the difference?

Honestly, I couldn't tell between refurbished and new. They don't really tell you, and as far as I know, there isn't a way to tell.
I'm sure that I got refurbished on a few of them, but in a lot of cases the refurbished phones are in better shape and go through more testing than the new phones.

Thank you for the information, Porter.

Returned My 2ND G2X , Now Im Stuck With Blackberry :-(

Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.

i work at a tmobile store and we get shipments every business day. no deliveries saturday/sunday
dont know why they wouldn't be getting anything til after mothers day. plus we only get notifications 4 days ahead of time of what the shipment contains.

charlieb620 said:
Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.
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Did you use a debit card or cc? They dont give you money back? I'm thinking about returning mine... They give you store credit back?

was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.

it was a tmobile seller not a tmobile retailer. they said i can use the credit to go to a actual tmobile store to purchase it. im waiting because i dont want any problems. i know all cell phones have issues but i would rather have a issue that can be fixed by a soft mod or something.

You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.

grenademasta said:
You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.
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Samsung amoled only has better blacks.... g2x has amazing color and screen... better them mt4g way better then hd7, evo is out of conversation .... super amoled is nice but those phones feel cheap and touch wiz is ridiculous
although
samsung said no more locked bootloader
still
for now
I say g2x and sensation are best choices
sent from my G2X with no regrets

suhailtheboss said:
was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.
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is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?

Just got G2X for the wife, fast phone. There is slight bleeding but very minor and how many G2x I have to go through for it to be perfect.
I'm waiting for SGS2 myself. Superamoled has more pop to its colors. G2X has more natural white. Superamoled + should be better and bigger screen.
Sent from my SGH-T959 using XDA Premium App

crazythunder said:
is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?
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as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.

My story:
My phone had bleeding/rebooting issues so I decided to exchange.
Called T-Mobile and explained the issues.
CCR told to pack it and send it to T-Mobile Return Center and call them as soon as I shipped it with the tracking number and they will send me the exchange right away. (cool)
I went to my UPS online account, created a shipping label (with tracking number).
Called T-mobile again and told them:
- I just sent my defective phone back here is the tracking number ........ .
CCR started ordering my replacement (took some time, apparently was having a hard time).
At the end, CCR said to me: Okay I had to cancel your order and we will reimburse your money in a couple of days, and we will need to make a new order. (thats when it came to me)
- Can I bye it at my local store so if it has any problem I can exchange in-store?
CCR: Sure thats very smart of you.
No restocking fee, they will pay my shipping.
Already bought it at the store and will be sending the other one tomorrow.
- The new one has the same bleeding problem, same poor signal strengths. At least I haven't had any reboot YET. Will wait for a couple of days without rooting to make sure it is not a rooting issue.

suhailtheboss said:
as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.
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but this doesn't apply if i bought it online through tmo, correct?

crazythunder said:
but this doesn't apply if i bought it online through tmo, correct?
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check your confirmation email from T-Mobile.
This is what mine says:
Return Policy
To receive a refund or exchange, you must return the device within 20 days of the date of your purchase (30 days in California). All original contents must be undamaged and in good working condition, and you must provide your proof of purchase. All devices received as part of a promotional offer (for example, "Buy One Get One Free," etc.) must be returned and some limited edition and other devices may not be refunded or exchanged. You may also be required to pay a restocking fee.
To complete a return or exchange please follow these directions:
Return all devices in their original packaging, including accessories and literature.
Obtain a Return Form and shipping information by visiting T-Mobile online at www.T-Mobile.com/returnupgrade or by contacting Customer Care at 1-800-937-8997.
Send the device via a traceable carrier (such as UPS, FedEx, or DHL), retain shipping information for your records, and insure the package for the full value of the device.
Returns must be received by T-Mobile within 20 days from the date of your purchase (30 days in California).
Accessories: To receive a refund of any accessories purchased, you must return the accessories within 30 days of purchase, along with your proof of purchase.
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thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.

crazythunder said:
thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.
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keep us updated.
i work in a tmobile store and always check every g2x before it goes out. pretty much every single one i've seen has had some sort of bleeding (opened at least 15 boxes in store)
so honestly i think the best bet is to get a replacement or repair done by LG directly instead of just exchanging it for another one.
my g2x also has a bit of bleed, but i'm going to wait till CM7 comes out to see if its noticeable or not.
everyone should keep in mind that these phones do come with a 1yr manufacturers warranty, and the screen bleed issue does fall under that warranty. so even if you miss your tmobile exchange window, you're still covered.

Broken Screen

Alright here's the deal. I was walking today and my phone slipped from my hands and onto the ground, thus cracking the screen. I bought the phone on July 25, which is 29 days from today. Tomorrow (August 24) will be the 30th day. Technically, I'm allowed to enroll in mobile insurance within 30 days of my purchase date, which will be tomorrow. I plan on going in the morning to enroll in insurance, and then request a new phone.
Any tips or pointers I need to insure that ATT follows through with allowing me the insurance and buying the replacement for $200?

Call them do not show them the phone and you can enroll anytime bit i think you gotta wait 30 days after enrollment in order to file a claim

After I enroll, I'll probably just go to the ATT store and see what they say. Because having a broken phone sucks, especially to this degree. I didn't see anywhere saying you had to wait 30 days, but who knows. If I show the phone, they won't let me enroll. I was having my dad (Whos the account holder) enroll me tomorrow morning before I go in.

Id just try to sell it for 250-300 then pay early termination fee to att and then open a new line and get the hox since now its price has dropped a lot. At least this eay u wont end up with a refurbished phone

lazarat said:
Id just try to sell it for 250-300 then pay early termination fee to att and then open a new line and get the hox since now its price has dropped a lot. At least this eay u wont end up with a refurbished phone
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Just look online for a replacement screen. Then youtube the replacement. I haven't looked at the steps my self but If were a betting man I would say a heat gun and a jeweler screwdriver would be all you need.

Gwraith said:
Just look online for a replacement screen. Then youtube the replacement. I haven't looked at the steps my self but If were a betting man I would say a heat gun and a jeweler screwdriver would be all you need.
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It is difficult to replace this phone's screen because it is attached to something. Iknow a guy he replaced the screen but ended up breaking the volume key

AT&T claimed it would be insurance fraud, so I had to call HTC and send it in to them. No idea how much that's gonna cost.

HTC_Phone said:
AT&T claimed it would be insurance fraud, so I had to call HTC and send it in to them. No idea how much that's gonna cost.
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Other users have said it's around 200 bucks.

gunnyman said:
Other users have said it's around 200 bucks.
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That's what I've heard, which is what ATT would've charged for the insurance claim

it almost makes sense to add a dummy line for $10 bucks a month and pick up a refurbed one for $20

gunnyman said:
it almost makes sense to add a dummy line for $10 bucks a month and pick up a refurbed one for $20
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True. Only problem is its my dad's line (I'm 19) And then we'd have to cancel a line.

HTC_Phone said:
True. Only problem is its my dad's line (I'm 19) And then we'd have to cancel a line.
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the good thing is, you'll get YOUR phone back and HTC will repair it right.
Sorry this happened. it sucks.

Can you make phone calls with your phone or it does not turn on?

lazarat said:
Can you make phone calls with your phone or it does not turn on?
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Yes, everything works except for the fact that the glass is shattered and bits are falling out. I guess that means it might be cheaper since its just the outer glass, but I'd rather HTC charge a little more and fix it all right.
I'm glad I'll get MINE back, and that everything will be fixed correctly through HTC. Plus its not a super long trip from MO (My location) to Texas (HTC)

HTC_Phone said:
Yes, everything works except for the fact that the glass is shattered and bits are falling out. I guess that means it might be cheaper since its just the outer glass, but I'd rather HTC charge a little more and fix it all right.
I'm glad I'll get MINE back, and that everything will be fixed correctly through HTC. Plus its not a super long trip from MO (My location) to Texas (HTC)
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Until you get it replaced or whatever, cover the screen with a screen protector, or better yet, some clear packing take. Don't risk getting injured!

just dropped mine too, the screen was shattered. but I've had it for over 3 months. so who should I contact? At&t or HTC? I know that I'm probably in for an expensive repair already

ws2112 said:
just dropped mine too, the screen was shattered. but I've had it for over 3 months. so who should I contact? At&t or HTC? I know that I'm probably in for an expensive repair already
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If you bough insurance when you got the phone, ATT. They will charge you $200 for the deductible.
If not, go HTC. They will charge around $220 (From reports I've heard), basically the same as ATT. You could go somewhere local and get it fixed for cheaper probably.. But I'd rather have HTC do it professionally, cause they'll do it right.

Fix it yourself. If you have some skill its only costs you under $20 for glass panel and digitizer. If you aren't sure how to separate the glass panel from LCD. You can buy the whole screen includes LCD for $80 from ebay
Sent from my One X using xda app-developers app

phidung3721 said:
Fix it yourself. If you have some skill its only costs you under $20 for glass panel and digitizer. If you aren't sure how to separate the glass panel from LCD. You can buy the whole screen includes LCD for $80 from ebay
Sent from my One X using xda app-developers app
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You could do this. But. I've yet to hear of a single instance where self-repair was successful.

Mines cracked as well. I ordered a new screen. Seems like no one out there can confirm that a replacment for sceen only is workable. I'm affraid I've waisted 20 bucks.
I'm going to go ahead and order the LCD and try to just replace the glass first. I'll leave an update in this thread when I find out.

$360 to fix a broken screen on Galaxy S7 Edge

On my way home from a great dinner with my wife on Valentine's Day, the phone holder on my wife's care slipped from the vent and my phone fell to the floor. We were almost home, so I just picked up the phone and brought it into the house when we arrived. About a half hour later, I went to use my phone and noticed the screen had cracked. I was bummed, but have to admit this was my first cracked screen. I figured I would have to pony up $100-$150 to get it fixed. I stumbled upon the ubreakifix website. When I called for a quote, they tell me it would cost me $359 to fix.
I don't carry insurance on our phones, as we have 4 lines. At $7-$11 per month per line, and a deductible of $79-$100 per incident, I didn't think insurance was worth the money. Since this is my first cracked screen, I have saved more than enough to just go out and buy a new phone, but I can't get over the cost to fix it. I wanted to bring this to the attention on this board. I am curious to know if others have fixed their screens, and what they paid. As of right now, I have called up my trusty HTC One M8 from the drawer back into action. Unless I can find a place to fix my screen at a reasonable cost, I will just wait for the S8 to come out in April.

Holy hell.
Add insurance and claim ?
Or buy a s7e on swappa
Sent from my iPhone using Tapatalk

I got a mint, like new S7E on Swappa for that exact same price a month ago. You couldn't tell it wasn't new, it was that good for condition.
Does the phone work at all? If it is working but just has a cracked display, put on a screen protector and use it until the S8 is out. If it is totally not working, this does not help of course.

I would check to see if that person guarantees water resistance after replacing the glass. As far as I know, only Samsung and certified Samsung repair centers keep the water resistance in place.

teegunn said:
I got a mint, like new S7E on Swappa for that exact same price a month ago. You couldn't tell it wasn't new, it was that good for condition.
Does the phone work at all? If it is working but just has a cracked display, put on a screen protector and use it until the S8 is out. If it is totally not working, this does not help of course.
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The display doesn't work either, otherwise I would just keep using it.

ttown said:
The display doesn't work either, otherwise I would just keep using it.
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I figured. Stinks, but going back to your old phone for a couple months (less than that now hopefully) until the S8 is available is the right play. I got this S7E to replace my Note 7, which is still the best phone ever made to date BTW, and the S7E is close enough to the N7 to get me through until the S8+ hits. My other option was to go back to my Note 4, which works fine but seems very dated after the Note 7, and this deal on this mint S7E was good enough that I took it. The S7E will be my backup phone once I get the S8+.

ttown said:
On my way home from a great dinner with my wife on Valentine's Day, the phone holder on my wife's care slipped from the vent and my phone fell to the floor. We were almost home, so I just picked up the phone and brought it into the house when we arrived. About a half hour later, I went to use my phone and noticed the screen had cracked. I was bummed, but have to admit this was my first cracked screen. I figured I would have to pony up $100-$150 to get it fixed. I stumbled upon the ubreakifix website. When I called for a quote, they tell me it would cost me $359 to fix.
I don't carry insurance on our phones, as we have 4 lines. At $7-$11 per month per line, and a deductible of $79-$100 per incident, I didn't think insurance was worth the money. Since this is my first cracked screen, I have saved more than enough to just go out and buy a new phone, but I can't get over the cost to fix it. I wanted to bring this to the attention on this board. I am curious to know if others have fixed their screens, and what they paid. As of right now, I have called up my trusty HTC One M8 from the drawer back into action. Unless I can find a place to fix my screen at a reasonable cost, I will just wait for the S8 to come out in April.
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Have you called Samsung support? From what I'm reading it should only be $250 to have them fix it and they guarantee the waterproofing.

nathanh said:
Have you called Samsung support? From what I'm reading it should only be $250 to have them fix it and they guarantee the waterproofing.
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I didn't call Samsung support. To be honest, even $250 isn't worth it to me. If the S8 comes out, and I don't like it, then I will probably just fix the screen on my S7E. I don't mind using my M8 in the mean time. While it may not have all the features of the S7E, I think I actually prefer the size of the phone and the stereo speakers are good to have back.

Check with your local best buy as some of them have Samsung Certified repair centers in them that can change the screen for $160 bucks. Also Samsung can fix your device for $230 the last time I checked.
I used to be a Samsung Rep so that's how I know about the prices.

Yes. I had a badly damaged S7 Edge and samsung repaired it for $270. It works flawlessly with out any issues. It took them 7 business day to repair and ship it back

Quick look on eBay... screens are running about $250... $300 should be your repair price point... Honestly, when I see someone with a Galaxy anything phone come in for repair, I generally recommend just buying another one... sell your old one on eBay...
If you definitely want yours repaired, feel free to PM me... I'll repair for cost of parts plus shipping... (You are welcome to buy the parts and ship to me with a prepaid label... I would charge $0 for my work)... Not sure where you're located... but you could even bring it and wait while its repaired...

RBThompsonV said:
Quick look on eBay... screens are running about $250... $300 should be your repair price point... Honestly, when I see someone with a Galaxy anything phone come in for repair, I generally recommend just buying another one... sell your old one on eBay...
If you definitely want yours repaired, feel free to PM me... I'll repair for cost of parts plus shipping... (You are welcome to buy the parts and ship to me with a prepaid label... I would charge $0 for my work)... Not sure where you're located... but you could even bring it and wait while its repaired...
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No offense to you or your work, but I wouldn't let anybody but Samsung or a true Samsung Authorized repair center work on an S7 or Edge because they're the only ones that guarantee the IP68 rating stays intact.

raduque said:
No offense to you or your work, but I wouldn't let anybody but Samsung or a true Samsung Authorized repair center work on an S7 or Edge because they're the only ones that guarantee the IP68 rating stays intact.
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No offense taken... I often refer people out to Apple for 6S and 7 screens because Apple can repair them for about $100, whereas my screens come close to that price point alone... additionally, Apple won't give you a hard time later if there are other issues (FYI... you are legally allowed to take your equipment wherever you want to have it repaired, and that doesn't effect the warranty on the rest of your phone, but do not expect the manufacturer to warranty the replaced part... ) I have done the same with Galaxy phones are they are a pain in the ass to repair in a cost effective manner for the consumer...

Broken backside on Pixel 3XL

Hey guys.
It started with a Basssound, and then my Pixel 3XL fell off the windowsill....
Today i reached out the repairingcompany from google CTDI in Germany.
I hope the repair will not that expensive. (Hoping for about 200 € without VAT)
Now i'm waiting for the UPS Service who will pick up my phone.

Sorry about your device, was it in a case?

Nope it wasn't.
It was my fault, after all, i should not lay down a phone on a sloping windowsill....

https://www.ubreakifix.com/google-repair/google-pixel-3-xl-repair
Google's recommended vendor says back glass repair is $100 USD (88€)
Screen repair is where the big money is.

A dbrand or slickwraps will cover that up just fine!
Edit: too bad the camera's broken... That's going to add to the $$$.
Sent from my Pixel 3 XL using Tapatalk

Oh 100$. I hope the price in europe is that cheap. Let's hope. Today i have still no message from ups.
I don't like covers, because they make phone big an hide the design from the phone itself. But of course i have then to watch for falling phones...
Actually the complete phone is working including the camera. It's just the broken camera glass that make photos look like from an 100$ Phone.
But i don't know if its from the drop or from december update, but there are lacks in the performance which is annoying at the moment. I will see after repairing if the problems are gone.
@MOD Is it possible to delete the strayed c in the title?

Daimonion1980 said:
Oh 100$. I hope the price in europe is that cheap. Let's hope. Today i have still no message from ups.
I don't like covers, because they make phone big an hide the design from the phone itself. But of course i have then to watch for falling phones...
Actually the complete phone is working including the camera. It's just the broken camera glass that make photos look like from an 100$ Phone.
But i don't know if its from the drop or from december update, but there are lacks in the performance which is annoying at the moment. I will see after repairing if the problems are gone.
@MOD Is it possible to delete the strayed c in the title?
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Click to collapse
For your question about the title just edit the post and go to advanced mode. There you can edit the title.

Daimonion1980 said:
Hey guys.
It's started with a Basssound, and then my Pixel 3XL fell off the windowsill....
Today i reached out the repairingcompany from google CTDI in Germany.
I hope the repair will not that expensive. (Hoping for about 200 € without VAT)
Now i'm waiting for the UPS Service who will pick up my phone.
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Ouch, those pictures literally made me say: "Ohhh, ouch!!" I'm sorry that happened to you... I am assuming you don't keep a case on it? After seeing lots of people complain about how easy it was to scratch the back up I decided to always keep mine in a case.
I wish you all the best and I hope it's not super expensive to get fixed.
-E

I feel your pain...
Ordered mine on launch day and three days after having it I knocked it out of my hand, it was in a Spigen thin fit case which is really no protection. Completely my fault, I knew better than to hold it when I was doing what I was doing at the time.
Face first on a brick floor. Screen shattered, I'm glad I got the Preferred Care. $99.00 US and they shipped me a brand new one. At least I got to keep all the accessories from the first one and only had to send back the phone itself.

bp328i said:
I feel your pain...
Ordered mine on launch day and three days after having it I knocked it out of my hand, it was in a Spigen thin fit case which is really no protection. Completely my fault, I knew better than to hold it when I was doing what I was doing at the time.
Face first on a brick floor. Screen shattered, I'm glad I got the Preferred Care. $99.00 US and they shipped me a brand new one. At least I got to keep all the accessories from the first one and only had to send back the phone itself.
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Nice! I always worry about being sent a refurbished device when they claim to send you a new one. I don't know if Google does that or not, but, I know other companies do and it's pretty frustrating. I have major OCD when it comes to new vs. not.
Good Luck!
-E

EricSB said:
Nice! I always worry about being sent a refurbished device when they claim to send you a new one. I don't know if Google does that or not, but, I know other companies do and it's pretty frustrating. I have major OCD when it comes to new vs. not.
Good Luck!
-E
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The replacement was done through Asurion so they might send refurbished ones but I don't really think they had any at the time. I ordered it on launch day and broke it three days after I received it...lol.
I need to mention I haven't broken a phone in 10 years.

bp328i said:
The replacement was done through Asurion so they might send refurbished ones but I don't really think they had any at the time. I ordered it on launch day and broke it three days after I received it...lol.
I need to mention I haven't broken a phone in 10 years.
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Good point on likely not having refurbished devices. Yeah, I guess it was just your turn after 10 years.
Have you gotten the replacement device yet?
-E

EricSB said:
Good point on likely not having refurbished devices. Yeah, I guess it was just your turn after 10 years.
Have you gotten the replacement device yet?
-E
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Oh yeah I've had it for a while now. This happened in October.

Late response
I have a case now. And it fits in my reworked brodit auto smarrtphone holder i bought for nexus 6p
The repairing was okay so far. i contacted CTDI in germany which organized a ups pick up and the device was repaired in poland by regenersis. It costs 212,08 € without tax and with tax 260,86 € (23% in poland)
So, i hope it will not broken anymore...