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[Q] Couldn't wait?

Okay I'm interested to know.. how many of you couldn't wait and went out and bought theirs on ebay or something similar. How much extra did you pay on top of what you should've paid?
Were you disappointed or overall happy?

I couldn't wait and bought one on eBay in Taiwan. Costed me €3 extra incl shipping

i was signed up on nowinstock.net, got a notification last night at 7:00 pm that newegg had some in stock, went, bought it, and it should be shipped today
that is, if i clicked it fast enough, and someone didnt get it before me. its already been charged, but waitin for shipment confirmation today.
apparently newegg sold out of what few (or single) unit they had in less than 16 minutes.

janduin said:
i was signed up on nowinstock.net, got a notification last night at 7:00 pm that newegg had some in stock, went, bought it, and it should be shipped today
that is, if i clicked it fast enough, and someone didnt get it before me. its already been charged, but waitin for shipment confirmation today.
apparently newegg sold out of what few (or single) unit they had in less than 16 minutes.
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Same with me. Except I got my notification at 9pm(EST). Now I'm waiting for the keyboard. I paid 399 for mine. No sense in paying more than you have to.

yeah i was MST at 7, so it wounds like we got the notification at the same time. just got my shipping confirmation from newegg, so it looks like mines on the way

janduin said:
yeah i was MST at 7, so it wounds like we got the notification at the same time. just got my shipping confirmation from newegg, so it looks like mines on the way
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whats the mst?

Was on ncix waiting list (200th) and gave in and got it at staples in a small time windows... cost me 2$ extra including shipping

lexiamen said:
whats the mst?
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mountain standard time. so my 7 is est's 9

Canadian Order/Pre Order Watch Thread

Hey Guys,
Figured I'd start a thread for us Canadians to watch so we can see when this device actually becomes available to us!
I should point out that tigerdirect.ca is selling it but at inflated prices (hopefully, anyway). I would consider buying from there but I'm holding out for champagne.
So, please, if/when anyone sees this for sale in Canada, post below!
(I've been waiting for this effing thing since my Prime pre order was delayed by 2-3 months! %[email protected]#%$ Asus!)
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
32GB Gray:
NCIX (Aug 15th availability reported)
tigerdirect (*Overpriced*)
Memory Express (preorder)(availability 2nd week of August reported)
Future Shop (preorder; August 17 release)
Canada Computers (backordered; 5-7 days est. shipping time)(UPDATE: 8/3/2012: In stock online & a couple stores)
Visions (In stock)
Best Buy (preorder; August 17 release)
Filtech Computer (preorder; first week of August. $489.99. No product page)
Amazon (no ETA)
Staples (next business day)
London Drugs (Sold Out online; individual stores may have stock)
64GB Gray:
tigerdirect (*Overpriced*)

RNGuy said:
Hey Guys,
Figured I'd start a thread for us Canadians to watch so we can see when this device actually becomes available to us!
I should point out that tigerdirect.ca is selling it but at inflated prices (hopefully, anyway). I would consider buying from there but I'm holding out for champagne.
So, please, if/when anyone sees this for sale in Canada, post below!
(I've been waiting for this effing thing since my Prime pre order was delayed by 2-3 months! %[email protected]#%$ Asus!)
Click to expand...
Click to collapse
Any places you find can be added to my master list, I'll add a Canadian section.

It's available a TigerDirect.ca but it's a ripoff, the tablet is on sale for 574 and the dock 172, so in total a good 100$ extra than the regular price. The catch is, they list it as shipping in 3-5 days, i bought one, and after chatting with a agent, he said everything is backordered until at least june 25th. So basically, it's a smart way to try and make an extra 100$ off having the "exclusivity" of the first ones to sell it in canada

polish_pat said:
It's available a TigerDirect.ca but it's a ripoff, the tablet is on sale for 574 and the dock 172, so in total a good 100$ extra than the regular price. The catch is, they list it as shipping in 3-5 days, i bought one, and after chatting with a agent, he said everything is backordered until at least june 25th. So basically, it's a smart way to try and make an extra 100$ off having the "exclusivity" of the first ones to sell it in canada
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Yeah, I mentioned this in the OP. I was tempted to do it anyway but no champagne...
Hopefully amazon will have them soon!

sorry, didn't read all op. but amazon aren't too fast to move their stock up north, my money would be on ncix since they already have their template page up but inactive for a few days: http://source.ncix.com/asus-tf700t-transformer-pad/
EDIT: Ok so this morning it was just a page with no way to click the buy button but i can now see that the buy button redirects you to the actual product. The only things is that the actual TF700T is not on their website if you search for it, only if you use the link i have. In any case, the price is 499 so i just put in my order and i'll be patiently waiting until the probably stock fill day of july 25th

polish_pat said:
sorry, didn't read all op. but amazon aren't too fast to move their stock up north, my money would be on ncix since they already have their template page up but inactive for a few days: http://source.ncix.com/asus-tf700t-transformer-pad/
EDIT: Ok so this morning it was just a page with no way to click the buy button but i can now see that the buy button redirects you to the actual product. The only things is that the actual TF700T is not on their website if you search for it, only if you use the link i have. In any case, the price is 499 so i just put in my order and i'll be patiently waiting until the probably stock fill day of july 25th
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Sitting here with my new Acer A700...would have got the TF700T but I need something for my trip in early August.
Despite all the reported issues with the A700, fine with me so far, but I would like to give the TF700T a spin...so tempting to preorder this from NCIX and see if it ships in time for my trip.

polish_pat said:
sorry, didn't read all op. but amazon aren't too fast to move their stock up north, my money would be on ncix since they already have their template page up but inactive for a few days: http://source.ncix.com/asus-tf700t-transformer-pad/
EDIT: Ok so this morning it was just a page with no way to click the buy button but i can now see that the buy button redirects you to the actual product. The only things is that the actual TF700T is not on their website if you search for it, only if you use the link i have. In any case, the price is 499 so i just put in my order and i'll be patiently waiting until the probably stock fill day of july 25th
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Damn it! That's so tempting but I want a 64GB/Champagne! I went through this last time with the Prime, too. 64GB and gold ones were the very last to ship...

meh, i dont really care for the 64gb because the only things that take up space is my music, and that i have on my GS3

polish_pat said:
meh, i dont really care for the 64gb because the only things that take up space is my music, and that i have on my GS3
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True enough, plus I have 2x 32GB cards already so that could be 96GB of total space... But I'm still wanting the champagne colour.

Tigerdirect.ca shippment notice - on it's way?
Hi, ordered a TF700t from Tigerdirect Tuesday morning. I received my shipping notice Wednesday morning. I should have the table by Friday (or Monday). But.... I've also seen when shipping notices are created but they aren't actually shipped until later. Not sure if this is happening here.
Mr. D

Mr Dasher said:
Hi, ordered a TF700t from Tigerdirect Tuesday morning. I received my shipping notice Wednesday morning. I should have the table by Friday (or Monday). But.... I've also seen when shipping notices are created but they aren't actually shipped until later. Not sure if this is happening here.
Mr. D
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Hope you get it soon! 32GB or 64GB? Let us know how you like it.

Mr Dasher said:
Hi, ordered a TF700t from Tigerdirect Tuesday morning. I received my shipping notice Wednesday morning. I should have the table by Friday (or Monday). But.... I've also seen when shipping notices are created but they aren't actually shipped until later. Not sure if this is happening here.
Mr. D
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Click to collapse
same thing happened to me, except i ordered monday night. then i called in on tuesday and asking them if the item was in stock and they said that even though my order was marked as shipped, it is back ordered until the 25th. This is just a very stupid way to keep customer exited about their inflated prices.

polish_pat said:
same thing happened to me, except i ordered monday night. then i called in on tuesday and asking them if the item was in stock and they said that even though my order was marked as shipped, it is back ordered until the 25th. This is just a very stupid way to keep customer exited about their inflated prices.
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Wow that's actually the most stupid thing...
I have a pet peeve for poor customer service so if that was me, I would have cancelled the order before even getting off the phone...
If it's a 32GB, you might as well order from NCIX and save yourself some $$$.

Yup...done! I've been a client of NCIX for years, should of waited for them instead of letting my geeky impatience guide me, at least i know they dont have a dildo waiting for my a**h***

polish_pat said:
Yup...done! I've been a client of NCIX for years, should of waited for them instead of letting my geeky impatience guide me, at least i know they dont have a dildo waiting for my a**h***
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lol.... Well put.

polish_pat said:
same thing happened to me, except i ordered monday night. then i called in on tuesday and asking them if the item was in stock and they said that even though my order was marked as shipped, it is back ordered until the 25th. This is just a very stupid way to keep customer exited about their inflated prices.
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I think Tiger direct turned out be a scam . They market it as shipped but i noticed that they havent billed my credit card. I c a n see them shipping without billing.
Boo Tigerdirect..
J
---------- Post added at 04:03 AM ---------- Previous post was at 03:34 AM ----------
Mr Dasher said:
I think Tiger direct turned out be a scam . They market it as shipped but i noticed that they havent billed my credit card. I c a n see them shipping without billing.
Boo Tigerdirect..
J
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Of course just after I posted my last comment I checked my Tigerdirect / UPS tracker and in fact my order has actually shipped and it's some were in the States.
But I will only half apologize to Tigerdirect because it still is $90.00 more than B&H.
So a small hurray for Tigerdirect.
Mr. D.

hmm NCIX or Tiger Direct, I'm willing to pay more but if it's going to be delayed anyway I'll just use NCIX....or maybe just wait til memory express starts selling it, but it could be 3 weeks from now...decisions decisions...

Has there been any dates set for Canada yet?
I have only read that it will be early August but that's it

bckldwn said:
Has there been any dates set for Canada yet?
I have only read that it will be early August but that's it
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This could be a blessing in disguise...at least for me...latest from samsung note 10.1 spec is really looking good, 1.4 quad core, 2 gb ram, s pen, 5mp / 2mp cameras, ir universal remote control, sms capability thru the phone (probably thru blue tooth like the smart watches....only missing is the hd screen..

My infinity arrived
Hi all,
Infinity arrived from Tigerdirect Monday July 23. All is good . Need to find a case, etc.

T-Mobile Exchanges

I was told I cannot exchange my Xperia Z3 at a store even if I ordered there because it came by mail. Call TMO customer care and tell them to cross ship you a new one. They will ask if you want warranty or new one. Say you want brand new, if they ask for $50 restocking refuse it like I did and they will agree after a few mins. They will refund your tax charge and charge it again as a fresh order.
Having said that, it is on backorder at TMO, waiting for tracking still. I re ordered a new one yesterday.
Just wanted to let people know so they do not get charged extra or get a refurbished device.

Why did you want to exchange it? What was wrong?

s1dest3pnate said:
Why did you want to exchange it? What was wrong?
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I think I'm going to exchange mine too!! The glass on the back panel is all scratched up and I took it out of the box that way!! Do you think they will refuse me because It's just cosmetic??

s1dest3pnate said:
Why did you want to exchange it? What was wrong?
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I had severe light bleed at night on right side in intervals along the frame, and frame was slightly indented towards the display near the power button.

HaileyB said:
I think I'm going to exchange mine too!! The glass on the back panel is all scratched up and I took it out of the box that way!! Do you think they will refuse me because It's just cosmetic??
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I doubt they will refuse, as this is supposed to be a brand new device.

abhinav.tella said:
I doubt they will refuse, as this is supposed to be a brand new device.
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Called T-Mobile, the box it came in was all dented up and the bottom corner of the phone is raised up. Also have an issue with terrible battery life and calls just failing constantly ( I live in a total LTE area for T-Mobile)
They are overnighting me a new one after I called support, got transferred 3 times but was within my "buyers remorse period" so I will be sent a brand new phone.
Got a confirmation that the re-order was processed just waiting on shipping info.

Smoothcrm7 said:
Called T-Mobile, the box it came in was all dented up and the bottom corner of the phone is raised up. Also have an issue with terrible battery life and calls just failing constantly ( I live in a total LTE area for T-Mobile)
They are overnighting me a new one after I called support, got transferred 3 times but was within my "buyers remorse period" so I will be sent a brand new phone.
Got a confirmation that the re-order was processed just waiting on shipping info.
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Good you got that over with, I just gave mine to UPS and returned home. I had to calmly argue with the lady rep on TMO for like 5 minutes to forgoe stocking charges as its not our fault if a brand new device is defective. She talked to her manager said they would waive it. Make sure to check on that.

abhinav.tella said:
I was told I cannot exchange my Xperia Z3 at a store even if I ordered there because it came by mail. Call TMO customer care and tell them to cross ship you a new one. They will ask if you want warranty or new one. Say you want brand new, if they ask for $50 restocking refuse it like I did and they will agree after a few mins. They will refund your tax charge and charge it again as a fresh order.
Having said that, it is on backorder at TMO, waiting for tracking still. I re ordered a new one yesterday.
Just wanted to let people know so they do not get charged extra or get a refurbished device.
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Do you have to return your phone right away or can you wait until you receive the new one?

edwardlanti said:
Do you have to return your phone right away or can you wait until you receive the new one?
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They can do cross shipping, meaning they will send you one before you send yours, however the phone is on backorder again so you will have to ship yours out otherwise you will get double charged if it does not reach in time. This is because it is considered a return and repurchase.

I called and the lady was very nice ( a first) She said that she would send me and email with the new phone info within 24 hours and that she understood my frustration. She also said that they would change me the taxes for the new phone but credit me the taxes for the first one No mention of a restocking fee or the phone being backordered. So lets hope TMo doesn't find a way to screw this one up!

Do you have to pay for the return shipping and insurance?

Inc-Roid said:
Do you have to pay for the return shipping and insurance?
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I didn't UPS did not tell me if insurance was paid for by TMO, crossing my fingers.

Inc-Roid said:
Do you have to pay for the return shipping and insurance?
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Update. MyTmobile Account shows that they 1. have my shipping information wrong. and 2. Are going to charge me $25.00 for shipping the new phone. Uhh, no. I'm going to call tomorrow. Silly me for thinking Tmobile would do anything correctly.

HaileyB said:
Update. MyTmobile Account shows that they 1. have my shipping information wrong. and 2. Are going to charge me $25.00 for shipping the new phone. Uhh, no. I'm going to call tomorrow. Silly me for thinking Tmobile would do anything correctly.
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Overnight shipping charge, I got that too.

To all shipping phones back to t-mobile. Make sure you keep all tracking info. You should also add insurance. I returned an iphone 6 plus a month ago and they still have not found it. I am arguing with them on the eip which they charge me monthly even though i do not have the phone. Again, make sure you track add insurance and signature before shipping back.

rsohne said:
To all shipping phones back to t-mobile. Make sure you keep all tracking info. You should also add insurance. I returned an iphone 6 plus a month ago and they still have not found it. I am arguing with them on the eip which they charge me monthly even though i do not have the phone. Again, make sure you track add insurance and signature before shipping back.
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I'm having the same issue, btw insurance means nothing because item shows as received.

so things to look out for are...
- Light leak
- purple/Bad/Noisy Camera Performance
- red spot on Camera
- cosmetic damage
...anything else?

Myst3ry said:
so things to look out for are...
- Light leak
- purple/Bad/Noisy Camera Performance
- red spot on Camera
- cosmetic damage
...anything else?
Click to expand...
Click to collapse
Well mine if you looked very carefully you could see its frame was indented towards the LCD near the power button, leaving less gap there, just imagine if it cracked there on a hot day because the glass expanded.....

I am sending back the original phone I pre-ordered. TMO sent me a shipping label and all I have to do is drop it off at UPS. Instead of having them ship me a new one I just went into the store and bought a new one. They will refund me the charges of the first phone when they receive it in the mail. What I noticed in doing this however is that the phone I purchased in store was of much better quality. The cosmetics of the phone were seamless, no light leaks, no purple camera and the battery seems to last WAY longer than it did on the one I pre-ordered. This makes me wonder if TMO rushed manufacturing the Pre-order devices and that is why there are so many issues with them? Either way, I am SOO happy I went and bought a new one in store. It's fabulous!!

HaileyB said:
I am sending back the original phone I pre-ordered. TMO sent me a shipping label and all I have to do is drop it off at UPS. Instead of having them ship me a new one I just went into the store and bought a new one. They will refund me the charges of the first phone when they receive it in the mail. What I noticed in doing this however is that the phone I purchased in store was of much better quality. The cosmetics of the phone were seamless, no light leaks, no purple camera and the battery seems to last WAY longer than it did on the one I pre-ordered. This makes me wonder if TMO rushed manufacturing the Pre-order devices and that is why there are so many issues with them? Either way, I am SOO happy I went and bought a new one in store. It's fabulous!!
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I called my nearest store, no stock, they said maybe tomorrow. I guess I will wait for tracking and stick to the mail order.
I'm glad you got a good one, enjoy!

Case Mate 40% off Cyber Monday Sale Extended

The Hula black is only $12 free shipping after the 40% off:
http://www.case-mate.com/SearchResults.aspx?tSearch=moto+x&searchBtn.x=0&searchBtn.y=0

Thanks for the tip! I really wanted to snag a white one with my Moto X order yesterday, but cabernet (?) was the only option left. For the $12 price, I'll use the black one for now until other cases become available!

Did the deal end already? I'm seeing the price as $20.

Elsydeon said:
Did the deal end already? I'm seeing the price as $20.
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Try adding it to your cart. When I did that, the coupon was automatically applied - I didn't even have to enter it!

Elsydeon said:
Did the deal end already? I'm seeing the price as $20.
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Try code CM40 but as was posted above, the discount was automatically applied once you put the item in your cart.

gabriel_hart said:
Thanks for the tip! I really wanted to snag a white one with my Moto X order yesterday, but cabernet (?) was the only option left. For the $12 price, I'll use the black one for now until other cases become available!
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According to their return policy, they will do an exchange:
http://support.case-mate.com/index.php?pg=kb.page&id=33

JulesJam said:
According to their return policy, they will do an exchange:
http://support.case-mate.com/index.php?pg=kb.page&id=33
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Awesome, good to know!

Awesome! I love the gelli cases so I picked up the other color for $15!

must be dead now, wont even take my cm40 code

Has anybody that ordered from this deal actually gotten their cases shipped yet? I got an email saying that they had shipped my case on the 3rd by USPS First Class Mail, but the tracking continues to say that only the shipping label has been printed. There's been nothing beyond that to indicate the post office even got the package. Sent them a question about it, and haven't heard anything back from them, so starting to feel fishy.

Same here. Got the shipping notice at the end of last week, but USPS just says "shipping label created"

I also got a shipping notification on the 3rd and the tracking never updated.
About 30 minutes ago I got an e-mail from case mate stating that the case is out of stock and they do not know when they will have more stock to fill my order.

They are cancelling orders. I got this deal as well, got the tracking and shipment email from them and then got an email stating that my order was cancelled due to the item being out of stock and my refund should arrive in a few days. I called and asked if they could honor the price when they have stock again but was told it was "while supplies last." Bummer.

Wow, that's odd... they didn't cancel mine. Here's the e-mail I recieved:
Dear XXXXX,
I am contacting you today regarding your recent Case-Mate order XXXXXX. Your order's shipping label was generated and sent to processing for fulfillment and shipment. Regretfully, fulfillment has
notified us that the Moto X 2nd Gen Hula Cases color=Black/Charcoal (CM031158) is not available at this time.
At this time we do not have a definite date when the case will be available.
Please let us know if you wish to wait for stock. We can also cancel the order but would hate to see that happen.
We apologize for any inconvenience caused.
Kind regards,
Alma Cano
Case-Mate Customer Service
1-866-689-3432
[email protected]
Making Happiness Happen!
On a side note, I did a little digging around and this place seems to be the only one I can find that has this case available (http://www.thethingamajig.com/mobil...ough-frame-case-motorola-moto-x-2nd-gen..html) Wondering if I should just bite the bullet and pay the extra 10 bucks... I've been nervous as a cat in a room full of rocking chairs carrying the phone around with no protection. Anyone know of anyone else that has this case (less than the $22 this place wants?)

zhagas said:
I also got a shipping notification on the 3rd and the tracking never updated.
About 30 minutes ago I got an e-mail from case mate stating that the case is out of stock and they do not know when they will have more stock to fill my order.
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I still haven't had any responses, and wish they could do me the courtesy of giving me that response much earlier, I would've cancelled long ago. Was really hoping to have had this case or SOME case on hand, now I got my Moto X today and no case. I guess I'll just pick up a cheap crystal clear case for now off Ebay.

Elsydeon said:
I still haven't had any responses, and wish they could do me the courtesy of giving me that response much earlier, I would've cancelled long ago. Was really hoping to have had this case or SOME case on hand, now I got my Moto X today and no case. I guess I'll just pick up a cheap crystal clear case for now off Ebay.
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I'm with you 100%. I got my phone on Monday and I've been stalking the mailbox the last couple of days waiting for the case to show up. Seems like something that should have taken less than a week to figure out (after telling me it was shipped!)

zhagas said:
I'm with you 100%. I got my phone on Monday and I've been stalking the mailbox the last couple of days waiting for the case to show up. Seems like something that should have taken less than a week to figure out (after telling me it was shipped!)
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I'm tempted to try buying it off that site you linked and ponying up full price, but considering the manufacturer themselves screwed up on their stocking status, I don't trust that site much further. Might need to try emailing them first to confirm if they even have it in stock. With everybody having bought Moto X's in droves during Cyber Monday, I'm betting Moto X cases are out of stock everywhere right now, unless it's some ugly design or color.

Elsydeon said:
I'm tempted to try buying it off that site you linked and ponying up full price, but considering the manufacturer themselves screwed up on their stocking status, I don't trust that site much further. Might need to try emailing them first to confirm if they even have it in stock. With everybody having bought Moto X's in droves during Cyber Monday, I'm betting Moto X cases are out of stock everywhere right now, unless it's some ugly design or color.
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I went ahead and cancelled my case mate order and ordered from that site (rather than obsess over it). I'll let you know if/when they ship it (and more importantly if I actually get it!)

zhagas said:
I went ahead and cancelled my case mate order and ordered from that site (rather than obsess over it). I'll let you know if/when they ship it (and more importantly if I actually get it!)
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I gave them an email and they replied within half an hour saying that they definitely had it in stock...so far so good as far as customer service goes, so I went ahead and placed an order for one. :good:

zhagas said:
On a side note, I did a little digging around and this place seems to be the only one I can find that has this case available (http://www.thethingamajig.com/mobil...ough-frame-case-motorola-moto-x-2nd-gen..html) Wondering if I should just bite the bullet and pay the extra 10 bucks... I've been nervous as a cat in a room full of rocking chairs carrying the phone around with no protection. Anyone know of anyone else that has this case (less than the $22 this place wants?)
Click to expand...
Click to collapse
Thanks for the link, I just ordered from them. Consulted this thread after checking my mailbox today with no Hula Bumper in sight. I can barely find any other site that carries the case, much less a site that is selling it for less than MSRP. Shame on Case-Mate for taking such a long time to respond. As of this post, I still haven't received anything from Case-Mate since the "shipping" confirmation on 12/4.

PSA: Amazon is refunding Note 7 accessories that are outside the 30 day return window

I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.

fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
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I ordered a sparin tempered glass screen in Aug and a Tanaab tempererd glass in September, Amazon credited me for both

fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
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Click to collapse
This is amazing, thanks a lot. You're a credit to the community!

They just let me return my Spigen case that was delivered on Aug. 18th. Guess I'll use that to buy a new case for the replacement phone.

I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.

How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?

batsup606 said:
How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?
Click to expand...
Click to collapse
Go to your amazon account orders and click return then state the reason like I dont need anymore if its over the time window then click chat and email them that you no longer need because your note 7 has been recalled again, that is what I did

ronii_lyn said:
I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.
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Update: I got two emails. The first one basically was like, 'we don't know what you're talking about and to take a screenshot of this forum to see who started spreading false information, but we'll refund you anyways.' The second email, which was sent shortly, said that they were just updated that they will do Note 7 accessory refunds, and that they were sorry for the first email they sent. They've already refunded me the screen protector I bought since I can't really return it. I'll probably send out the four cases I bought this evening or tomorrow.

The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?

I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
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StaticMoot said:
The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?
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Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds

nosympathy said:
I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
---------- Post added at 11:25 AM ---------- Previous post was at 11:24 AM ----------
Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds
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I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.

I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.

StaticMoot said:
I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.
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I did the chat, could be their e-mail people are terrible lol. Should try the chat.
kbboykin said:
I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.
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I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.

nosympathy said:
I did the chat, could be their e-mail people are terrible lol. Should try the chat.
I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.
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I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.

StaticMoot said:
I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.
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They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.

kbboykin said:
They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.
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What, they want you to put it in an envelope? That's random. What good will it do them? That's my thinking on all this. Asking for the items back is useless because its not like they can re-sell them. I may just throw the lot in the trash if they keep giving me the run-around and find a different retailer for things.

I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.

chriskerper said:
I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.
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Finally got it too. But as noted above they ask me to return a used screen protector. For the ones I threw away, I'll just send back the empty box and go from there!

I can also CONFIRM that is true, just got of the phone talking to a Amazon rep and they allow me to return my Spigen case and a wireless charger despite being over the 30 days period. The only thing they didnt allow me to return was the Skinomi screen protector and the reason was that " it came from an outside vendor and need to contact them directly for a refund. I will contact Skinomi to see what is their position. I will post again as soon as i have an answer from them.
I want to say Thanks to who started this thread, you just save me $35 ???

I just did this.
The longest part was finding the Telephone number to call.
I just explained to them that I had the explding phone and they said they knew about it and how did I want my money returned. They did not want the Spigen case back.
Could not have been easier or quicker.