Defect lcd or not? - Galaxy S6 Q&A, Help & Troubleshooting

Good day fellow mates,i have s6 G920L 1month old,stock firmware rooted,and arter kernel,that is my info for phone,yesterday i go out then i open my phone and browsing to it and the sun is very bright so the sensor will be its highest brightness peak,i notice a gray lines in my s6 screen,not to much visible unless you look closely and when the light from the sun is very bright you notice it when you have white wallpaper or background, it is actually a squared shape near the side and near the top of the screen,i notice also the brightness in auto when in strong sunlight the brightness is very very bright so my concern is is this a defective lcd s6? I repeat to clear the situation,it its slightly noticeable only when outside and the strong sunlight is infront of s6 sensor or s6 lcd screen and when its in auto brightness,forgive me guys i dont have a camera to show some samples,thanks just needed advice or comment,and by the way i dont have warranty anymore

eum1r said:
Good day fellow mates,i have s6 G920L 1month old,stock firmware rooted,and arter kernel,that is my info for phone,yesterday i go out then i open my phone and browsing to it and the sun is very bright so the sensor will be its highest brightness peak,i notice a gray lines in my s6 screen,not to much visible unless you look closely and when the light from the sun is very bright you notice it when you have white wallpaper or background, it is actually a squared shape near the side and near the top of the screen,i notice also the brightness in auto when in strong sunlight the brightness is very very bright so my concern is is this a defective lcd s6? I repeat to clear the situation,it its slightly noticeable only when outside and the strong sunlight is infront of s6 sensor or s6 lcd screen and when its in auto brightness,forgive me guys i dont have a camera to show some samples,thanks just needed advice or comment,and by the way i dont have warranty anymore
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Click to collapse
This is probably a defect LCD. I advice you to check your KNOX counter. If this is still on 0 you should try your warranty even though you think you don't have warranty anymore. Otherwise you should let it be repaired at a samsung store or send it back for repair. This is the only solution to this kind of problems

Hmm
_SDroid said:
This is probably a defect LCD. I advice you to check your KNOX counter. If this is still on 0 you should try your warranty even though you think you don't have warranty anymore. Otherwise you should let it be repaired at a samsung store or send it back for repair. This is the only solution to this kind of problems
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Click to collapse
I bought this phone 2ndhand and no warranty and also i already triggered knox,my issue is not much visible,unless you look closely and in direct strong sunlight,maybe i will.have to look for other cellphone shop because in samsung it will cost more

Related

[Q] Display tilt problem

I've got to the conclusion that my S6 have some screen glass 'problems'. Whenever i tilt it the colors change a little, from that yellowish white it goes to some blue accent; and also the botton of the screen is more white then the top. This is very noticeable indoor with brightness on auto, at the outside i don't really notice some of these 'problems'... I know that all of these things are specific to the amoled category but sometime it's irritating.
I've send an email to the carrier from i bought the phone and they told that the phone will be send in service; and replacement its not possible(i have bought the phone online).
My question to you, should i send the phone to the service ? I mean, it is two weeks old.. will it be the same after a screen replacement ?
I'm knox tripped also but i think this it's not gonna be a problem since it's a hardware issue.
Thanks for your time.
bandy17 said:
I've got to the conclusion that my S6 have some screen glass 'problems'. Whenever i tilt it the colors change a little, from that yellowish white it goes to some blue accent; and also the botton of the screen is more white then the top. This is very noticeable indoor with brightness on auto, at the outside i don't really notice some of these 'problems'... I know that all of these things are specific to the amoled category but sometime it's irritating.
I've send an email to the carrier from i bought the phone and they told that the phone will be send in service; and replacement its not possible(i have bought the phone online).
My question to you, should i send the phone to the service ? I mean, it is two weeks old.. will it be the same after a screen replacement ?
I'm knox tripped also but i think this it's not gonna be a problem since it's a hardware issue.
Thanks for your time.
Click to expand...
Click to collapse
If you're knox tripped, then good luck. You still have warranty (in EU at least) but got to fight for it.
I got pink dots all over my front camera (getting worse and worse) and Samsung say the reason of the pink dots is cause of root, even tho there is documentation for it being a hardware issue on SG6.
So well, if Samsung can get you to pay for the repair in any way, they will.
I wouldn't bother. A repair will come back the same or worse.
Colour shift is normal but still one hundred million times better than any LCD. The white balance is AMOLED all the way and they ALL do it (on S6 and note 4).
I would learn to live with it.

Screen Warranty Claim?

I have a question about whether a (relatively) minor issue on my device can allow me to get a warranty claim. So I discovered that using my device outdoors with bright sunlight, and with the device set at auto-brightness, there are a lot of strange lines on my screen. It looks like that part of the screen cannot go up to the brightness the rest of the screen is at, because a screen capture does not show the problem and it does not occur at lower brightness values either. I'll try and post a picture if it occurs again, it basically looks like strangely contorted line that is slightly less bright than the rest of the screen.
The problem is definitely noticable when outdoors on sunny days, and somewhat distracting.
So my question is, would I have the phone replaced or serviced due to this issue? Thanks in advance!
If it's software or has to do with the digitizer and you didn't drop the phone, yes I think they'd replace it.

Pink tint on screen?

Does anyone have a pink tint to part of the screen? I know the Galaxy s6 had a bad problem with this. I'm hoping it's been solved in this generation.
http://forum.xda-developers.com/galaxy-s6/general/getting-replacement-s6-due-to-screen-t3074865
No pink tint on my S7, but the screen is not uniform. Bottom right corner is what it's supposed to be, with white background, but the upperpart has a yellowish tint to it.
Going crazy with these AMOLED screens, because last time I tried to buy a S3, I had to cancel my purchase after 3 units. They all had the same problem and I really tought, that Samsung could produce good screens after so many years, and because this isn't that much different with S6's screen
My Verizon S7 just starting displaying this problem. Bringing it back to Best Buy ASAP today.
Neo-Nemesis said:
My flat S7 has a bad screen too : Pink / Green color shift from top to bottom...
I already had this problem with 3 different S6 so I'm really disappointed the issue is still present with the S7. Got a RMA but it may takes 3 weeks for a replacement thanks to the ****ty consumer service in my country .
Here is a shot of the problem (the 2 shots are the same I have just augmented contrast on the second one to clearly see the problem).
http://imgur.com/a/aThlj
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Click to collapse
I'm quoting myself from another thread. Still an issue... I'm waiting for a replacement model right now and I hope the screen will be good.
Yep, I've got this issue. Pink tint at the bottom of the screen. The only negative of an otherwise faultless phone. I kind of wish it had an IPS LCD, seems these AMOLED screens are very inconsistent with colour. At the moment it's not TOO bad but I'd prefer a uniform display. Didn't have this issue with the S6.
AudiS2 said:
No pink tint on my S7, but the screen is not uniform. Bottom right corner is what it's supposed to be, with white background, but the upperpart has a yellowish tint to it.
Going crazy with these AMOLED screens, because last time I tried to buy a S3, I had to cancel my purchase after 3 units. They all had the same problem and I really tought, that Samsung could produce good screens after so many years, and because this isn't that much different with S6's screen
Click to expand...
Click to collapse
i have to exchange my amoled phones ALWAYS a few times (ordered my 5th S7 Edge today)!
i wrote a few threads regarding this, i also sent a message to displaymate (because they test "cherry-picked" devices, and do not mention this), see here: http://forum.xda-developers.com/note-4/general/note4-amoled-screen-quality-t2906365
1st: display not good compared to second device
2nd: the device i use now. very good viewing angles and no tint, BUT: left side of display is darker then right side
3rd: display strong yellow tint
4th: display almost good, slight yellow tint. would take this, BUT: front cam takes blurry pictures compared to other devices...
5th: ordered today!
you may think i'm a hypocrite or have OCD, but it makes me mad that a 800EUR device has such flaws!!!
TML1504 said:
i have to exchange my amoled phones ALWAYS a few times (ordered my 5th S7 Edge today)!
i wrote a few threads regarding this, i also sent a message to displaymate (because they test "cherry-picked" devices, and do not mention this), see here: http://forum.xda-developers.com/note-4/general/note4-amoled-screen-quality-t2906365
1st: display not good compared to second device
2nd: the device i use now. very good viewing angles and no tint, BUT: left side of display is darker then right side
3rd: display strong yellow tint
4th: display almost good, slight yellow tint. would take this, BUT: front cam takes blurry pictures compared to other devices...
5th: ordered today!
you may think i'm a hypocrite or have OCD, but it makes me mad that a 800EUR device has such flaws!!!
Click to expand...
Click to collapse
AudiS2 said:
No pink tint on my S7, but the screen is not uniform. Bottom right corner is what it's supposed to be, with white background, but the upperpart has a yellowish tint to it.
Going crazy with these AMOLED screens, because last time I tried to buy a S3, I had to cancel my purchase after 3 units. They all had the same problem and I really tought, that Samsung could produce good screens after so many years, and because this isn't that much different with S6's screen
Click to expand...
Click to collapse
I absolutely agree with you guys. We are paying a significant amount of money and we expect it to be perfect.
Kudos for keep trying @TML1504. Hope you get a perfect one this time.
Are you buying this from a local store or a online seller? Because all local stores in my country will ask too much question if I approach them for replacement since it's a silly issue related to display, software, speaker, camera. Mostly likely it will end up in a pointless argument from their side and they consider the issue under warranty only. Speaking based on my earlier experiences.
Are the screen tint issues happening straight out of the box or do they develop over time?
Are you guys noticing it when the display it tilted or even in straight position?
I got a replacement unit yesterday, but had to wait almost 4 weeks for it. Didn't get a DOA replacement at the store, because the store manager didn't see the yellow tint. This new unit has slight pink tint on the top part of the screen. Gonna wait till thursday and decide if I'm gonna change this one. Probably not, because with my luck I have to change phones too many times, and the store manager doesn't want/or can't see the problem.
Maybe I'm gonna forget and get used to this screen, because it's little bit better than the first unit. Driving me crazy that Im so sensitive to this kind of things
Lähetetty minun SM-G930F laitteesta Tapatalkilla
Same issue here. Been speaking to Samsung's UK arm on Twitter and they say to take it into my local store (even though it was bought elsewhere). My worry is that I'll make the trip and be told there's nothing wrong.
Duddyroar said:
Same issue here. Been speaking to Samsung's UK arm on Twitter and they say to take it into my local store (even though it was bought elsewhere). My worry is that I'll make the trip and be told there's nothing wrong.
Click to expand...
Click to collapse
so did you manage to get replacement ?
mine has slight (1mm) pink tint in the top.
I bought online and don't want to waste money on send+return postage just to get "there's nothing wrong with it"
AudiS2 said:
No pink tint on my S7, but the screen is not uniform. Bottom right corner is what it's supposed to be, with white background, but the upperpart has a yellowish tint to it.
Going crazy with these AMOLED screens, because last time I tried to buy a S3, I had to cancel my purchase after 3 units. They all had the same problem and I really tought, that Samsung could produce good screens after so many years, and because this isn't that much different with S6's screen
Click to expand...
Click to collapse
Really you are that new with this? its all samsung standard horror story...they are all different they all suck
galaxy s7 screen problem
same here i preordered a galaxy s7 and after 1 week of use i started noticing some color shiftiing when i'm in a dark room the auto brightnes turns the light down
and i start noticing ( especiallly in grey, grey dark and green dark cloros ) that the left side is brighter than the right side .
it's like a wave of light from the bottom left to the upper left of the screen this is really annoying when using a grey theme for example .
i compared to a galaxy note5 and s6 and they also have the same problem but in different parts of the screen.
i can't return it cuz the people in samsung want notice the problem. and they will tell me there's nathing wrong with it so i'll keep it until next year.
and by th way i had the same problem but it was pink on the right side whit my s6 last year and i changed the display twice under waranty, the third try i've got a farely good display.
maybe the next year i'll buy an iphone.
ayamgoreng said:
so did you manage to get replacement ?
mine has slight (1mm) pink tint in the top.
I bought online and don't want to waste money on send+return postage just to get "there's nothing wrong with it"
Click to expand...
Click to collapse
Yep, picked up and replaced by Samsung UK within five days. New unit had a perfect screen

Screen Artifacts when displaying gray images on lowest brightness

Hello guys,
I'm an owner for an Exynos S8+.
Phone has some red tint but that doesn't bother me much.
However, yesterday I noticed a new problem, while I was in bed, with all lights down and at lowest brightness, I noticed gray images displayed are darker on the right half of the screen than the left.
Some sort of artifacts show up and the screen looks all smudged.
So my question to you is,
can you open this image http://imgur.com/a/vXjac on lowest brightness and on a completely dark room and tell me if you see any smudges on your screen. You can also drop the notification shade down to make the supposedly artifacts more visible.
I believe those "smudges" are created by just how the amoled panel is made / works, since all my amoled devices (including the S8+) have those when viewing in the dark. It was worse on my old phone (S6E+), and you could also see the "smudges" in sunlight as vertical lines of more light and more dark up and down the screen.
galaxyYtester said:
I believe those "smudges" are created by just how the amoled panel is made / works, since all my amoled devices (including the S8+) have those when viewing in the dark. It was worse on my old phone (S6E+), and you could also see the "smudges" in sunlight as vertical lines of more light and more dark up and down the screen.
Click to expand...
Click to collapse
But can you see it on your S8/S8+?
I tried the same image under the same conditions on my S7Edge and it doesn't happen.
As it stands, my S8+ showing that image on lowest brightness and dark room has the right half of the screen darker than the left side wtih smudges in between.
Looks horrible and I'm not sure I can get it replaced.
I had this issue before last time when purchasing the Tab S 2. I went back to shop ask them go in the completely dark room and show them. They exchange a new one for me.
If your phone had no constant display of dark grey, I suggest you bring back to shop for changing.
Andrewtst said:
I had this issue before last time when purchasing the Tab S 2. I went back to shop ask them go in the completely dark room and show them. They exchange a new one for me.
If your phone had no constant display of dark grey, I suggest you bring back to shop for changing.
Click to expand...
Click to collapse
So, when you replicate my issue on your S8+, you have a clear dark grey image without any colour distortion?
I'm going to the store tomorrow but I'm afraid they'll send it in for warranty instead of trading it in for a new one.
username4this said:
So, when you replicate my issue on your S8+, you have a clear dark grey image without any colour distortion?
I'm going to the store tomorrow but I'm afraid they'll send it in for warranty instead of trading it in for a new one.
Click to expand...
Click to collapse
Yup clear dark grey without any distortion.
I suggest you go back store and exchange it. Just use demo set to proof it no such issue.

Redish screen or edges

Hey. Do u also have problem with sgs8/8+ and their red screen or even pink ??
On the internet i can see that many clients has this problem and samsung says that "this must be like it is"... so ?
Do we have #PinkGate??
My samsung have also redish whole screen.
Nothing ? No one ?
Yeah, i returned mine. Top half of screen was red. Bottom half was green. Any screen mode other than adaptive just made it worse.
Dud u get new one without this crap ? Or u just wanna cash back ??
I've exchanged 4 with my cell provider before getting a perfect one
Was just about to post a similar topic, think I'm going to be taking this one back today, my first one had a red hue down the sides and this one appears to have a pink lower half that I am trying to live with but cannot...
My first one was perfect but it had broken speaker. Then had to try another two to finally get acceptable one. Not perfect, it goes pink-ish on specific angle, but it's not that bad. I really suggest to buy those phones in store so you can check it and save yourself some time.
this problem was addressed and fixed by an update as far as i know...
RockyAJ said:
this problem was addressed and fixed by an update as far as i know...
Click to expand...
Click to collapse
It's a hardware problem, so it can't be fixed by software. All the update did was allow you to mess with the RGB sliders and it's only available in the "Adaptive Display" mode. This option doesn't help if your display has multiple different hues such as a top reddish hue and a bottom greenish hue. It also is in "Adaptive Display" mode which is the least colour accurate mode.
This is a well-documented issue, like anything AMOLED, there can be a lot of variation from panel to panel. You should be able to go to the retailer and swap it out.
kotaro_14 said:
It's a hardware problem, so it can't be fixed by software. All the update did was allow you to mess with the RGB sliders and it's only available in the "Adaptive Display" mode. This option doesn't help if your display has multiple different hues such as a top reddish hue and a bottom greenish hue. It also is in "Adaptive Display" mode which is the least colour accurate mode.
This is a well-documented issue, like anything AMOLED, there can be a lot of variation from panel to panel. You should be able to go to the retailer and swap it out.
Click to expand...
Click to collapse
So it was just another"marketing stunt" by samsung.mine doesn't have it but reading about it when I first got my s8+,thought it was a software problem.thanks for the clarification
On my third S8+ due to pink hues on the display. My fourth should be delivered on Monday. Fingers crossed that it has a good screen and won't have to be exchanged.
pieces of cake said:
On my third S8+ due to pink hues on the display. My fourth should be delivered on Monday. Fingers crossed that it has a good screen and won't have to be exchanged.
Click to expand...
Click to collapse
In my opinion, this is ridiculus - cuz this phone costs really a lot of money and samsung dont give a **** about customers and samsungs problem with screen. Samsung is mocking to telling us that "update" will solve "your" Problem.
Im from Poland and here samsung store says "its a advantage of this PRODUCT"...... crapy telling
My device has a pretty messed up display, to the point where the software controls that Samsung has added are just enough to solve the problem. I have the cool / warm slider all the way to the right (warm), because this cancels out the green tint a bit. From advanced settings I have the green slider at about 20%, the red slider at about 80%, and the blue slider at 100%.
And because this wasn't enough, the display has a warm glow at the edges. Thankfully, Samsung has a software solution for this, and it works by adding a cool tint at the edges to counter-act the warm tint. But this solution isn't perfect, as the warm tint disappears when the display is looked at in an angle, and the blue software-added tint becomes visible.
I haven't returned my device because the problem is fully solvable through software, although I am a bit disappointed that a phone that cost over $900 has problems that the user has to put effort in to solve.
Had to go through 4 phones from my carrier before getting a perfect screen even tilting the phone I have no red and in any display mode no red or pink at all... there should not be a bandaid fix for a 900$ phone... having to adjust settings is gonna hurt resale value also
galaxyYtester said:
My device has a pretty messed up display, to the point where the software controls that Samsung has added are just enough to solve the problem. I have the cool / warm slider all the way to the right (warm), because this cancels out the green tint a bit. From advanced settings I have the green slider at about 20%, the red slider at about 80%, and the blue slider at 100%.
And because this wasn't enough, the display has a warm glow at the edges. Thankfully, Samsung has a software solution for this, and it works by adding a cool tint at the edges to counter-act the warm tint. But this solution isn't perfect, as the warm tint disappears when the display is looked at in an angle, and the blue software-added tint becomes visible.
I haven't returned my device because the problem is fully solvable through software, although I am a bit disappointed that a phone that cost over $900 has problems that the user has to put effort in to solve.
Click to expand...
Click to collapse
It's not "fully" solvable through software. The appearance of the display changes when tilted, just as you said. I'm really hopeful that the replacement I receive via UPS tomorrow has a quality display. Even after playing with the advanced display settings on and off for days, I cannot get rid of the heavy pink tint at the bottom of my current (3rd) phone's display. It's a real shame.
Well, my fourth device arrived today and it's basically as bad as all of the others. This time it has an even pink tint along every edge of the display. This is getting old. I really hope that this issue doesn't carry over to the Note 8.
I went through 4 Nexus 6Ps to find one that had an even screen tone. This is a problem faced by all AMOLED screen. My S8+ isnt the best but it's not that bad either.
Sent from my SM-G955F using Tapatalk
B3501 said:
I went through 4 Nexus 6Ps to find one that had an even screen tone. This is a problem faced by all AMOLED screen. My S8+ isnt the best but it's not that bad either.
Click to expand...
Click to collapse
I've had the Galaxy SIII, two S4's, S5, Note 4, two Note Edges, two Note 5's, S7, two S7 Edge's, three Note 7's, three Gear Fit2's, two Gear S3's and four S8+'s. All AMOLED displays.
The ONLY one with which I've had problems is the S8+. This is NOT a problem with ALL AMOLED displays. This is clearly a manufacturing defect with the S8, as can be evidenced by Samsung's OTA that adds "corrective" features to the advanced display settings. Please don't try to make excuses for them.
pieces of cake said:
I've had the Galaxy SIII, two S4's, S5, Note 4, two Note Edges, two Note 5's, three Note 7's, three Gear Fit2's, two Gear S3's and four S8+'s. All AMOLED displays.
The ONLY one with which I've had problems is the S8+. This is NOT a problem with ALL AMOLED displays. This is clearly a manufacturing defect with the S8, as can be evidenced by Samsung's OTA that adds "corrective" features to the advanced display settings. Please don't try to make excuses for them.
Click to expand...
Click to collapse
I agree it's bad and shouldn't be happening and my S8 screen isn't entirely uniform but as I said, the 6Ps I had and Nexus 6 was terrible for it too.
Sent from my SM-G955F using Tapatalk
Mine had a slight pinkish tint to the bottom of it, but i dialed *#15987# on the phone and then pressed 3 to set it to -9 overall... this appears to do the trick for me.

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