Specifically I have a Note II that's dead, but I guess any general Android troubleshooting would be welcome.
We took it to a battery place that confirms the battery is okay (which also kinda rules out the charging port being the issue). The place also let us try a brand new battery to no avail.
I've never rooted the phone so the culprit isn't a bad ROM (a lot of troubleshooting articles come from the perspective of a bricked phone due to bad kernel).
Phone just is completely non-responsive. Straight-up hardware failure?
The almost-too-fantastical coincidence is that it happened on exactly the same day I received my new Nexus 6P and finished configuring it. I wondered if it was some kind of carrier-induced bricking process but I don't think that's the case. My account is still active with the previous carrier and they confirmed everything is cool on their end.
Hello,
Since you didn't post your device model number....
Try posting your question in the link below.
http://forum.xda-developers.com/android
The experts may be able to help. Good luck
Thx I'll do that.
(Model is SGH-T889.)
Related
Hello XDA,
I could not find a similar problem so I created a new thread.
Last night I was finally able to update my Galaxy Note GT-N7000 VIA Kies from 2.3.6 to 4.0.0 on my Macbook Pro. Exciting!
Then it happened, Kies suggested that I update the firmware on my device. I did, the download froze, Kies froze, the joy was gone.
I tried countless times to reconnect my device and start over but the Note would not connect VIA Kies. It just said connecting over and over. After spending much time I gave up and went to bed having put my phone on charge.
3 hours after I woke up my phone was fully charged. (STILL) Then it was not, now my phone is constantly going from charge (when its not even plugged in) to not charged. Dead, then fully powered. It continues to spam me the whole time with my batteries current state.
Its an international model in the US so theres no support.
How can I fix it? Hard Reset? Throw to the wall? Paperweight? Or XDA Magic?
If you ask this in the device specific forum, you will get a more accurate and helpful answer...
Typed using a small touchscreen
How can I do that?
Most importantly, I am posting somewhere public in regards to questions that other people have posted problems with devices and received positive or informative feedback.
Is this not the proper place? Sorry I am new.
I never said this isn't the proper place...you will receive help here, but most of them will be generic in nature...
If you ask the same question, in the q&a section of galaxy note subforum, you will receive a more positive response (provided you did your searching beforehand, else most of them will just troll you)...
I do not know the exact details with regards to galaxy note...
But you can try flashing a new stock rom, or a custom rom...
(This ^ is generic help)
Typed using a small touchscreen
Here is the galaxy note q&a subforum...
Though I still insist you search around in the q&a as well as the general section, before making a new thread...
(Do not post in the development section)
Typed using a small touchscreen
Was trying to root my phone following thishttp://forum.xda-developers.com/showthread.php?t=2788632 guide, got through the bootloader okay, then when I went to restart my phone to start 2. Installing a Custom Recovery, now it won't turn on. Did I **** it up? It won't turn on at all, nothing happens when I press the power button, pc won't recognize it, no response from wall outlet. Worst of all, I bought it from someone on craigslist, got a t-mobile chip, was just messing around with it, now this. Do I have any options at all? I'm assuming there will be no warrenty from Oneplus one, any way to send it in for repairs at a cost?
Welcome to the forums! I remember being one of the people guiding you here on the OnePlus forums. You'll get better help and support if you ask questions relating to troubleshooting in the "Q&A, Help & Troubleshooting" sub-forum next time. @Naddict, can you please move this question so the OP can get better help?
EDIT: I see your problem has been sorted out. Do you mind sharing what you did so that other members here can use your solution for future problems?
Hello fellow forum members, and thank you for taking a look here today.
What I want to know, and have searched vigorously for, is a true Troubleshooting method for android... My Google-fu is pretty strong, but every time I try to find the answer I end up with "how to fix your wifi"...
Is there not a troubleshooting process for android phones to eliminate the possibility of hardware issues? Then a similar process for isolating the cause of the software issue?
I've been having an issue with my Samsung i9152 for some time now, as shown here... As you can see my linux knowledge has helped me through some advanced methods of checking what I can think of, but I am by no means a linux expert. I fix computers ever day... There is a very easy process to find out what is wrong.
Does it Boot?
No-> Check PSU, check mobo
Yes-> Does it post?
Yes-> Does it boot?
No-> Does it give beep codes?
And so on... Is there not a similar, logical method to troubleshoot phone issues? In my phone issue that I linked above, I have a problem where the phone is crashing... I've tried the things I can think of, such as checking for bad blocks in storage (thought maybe the mmc went kaput, but nothing) trying to disable SELinux enforcing, making sure the battery wasn't being shook loose (it crashes just sitting in the same position no movement).
I fill like I'm pulling teeth to fix something basic. I've tried several roms, verified checksums, follow instructions to a T, tried F2FS for data/cache on a ROM that supports it, and much more. No matter what I've changed so far it never makes a difference. These are ROMs no one else is having an issue with. Even if it is dying, I would like some closure, I would like to isolate exactly WHY through the magic of troubleshooting.
Thanks everyone for your help in advance!
usually checking the last_kmsg file would help figure out the cause of this reboot.
DeeJayhX said:
Hello fellow forum members, and thank you for taking a look here today.
What I want to know, and have searched vigorously for, is a true Troubleshooting method for android... My Google-fu is pretty strong, but every time I try to find the answer I end up with "how to fix your wifi"...
Is there not a troubleshooting process for android phones to eliminate the possibility of hardware issues? Then a similar process for isolating the cause of the software issue?
I've been having an issue with my Samsung i9152 for some time now, as shown here... As you can see my linux knowledge has helped me through some advanced methods of checking what I can think of, but I am by no means a linux expert. I fix computers ever day... There is a very easy process to find out what is wrong.
Does it Boot?
No-> Check PSU, check mobo
Yes-> Does it post?
Yes-> Does it boot?
No-> Does it give beep codes?
And so on... Is there not a similar, logical method to troubleshoot phone issues? In my phone issue that I linked above, I have a problem where the phone is crashing... I've tried the things I can think of, such as checking for bad blocks in storage (thought maybe the mmc went kaput, but nothing) trying to disable SELinux enforcing, making sure the battery wasn't being shook loose (it crashes just sitting in the same position no movement).
I fill like I'm pulling teeth to fix something basic. I've tried several roms, verified checksums, follow instructions to a T, tried F2FS for data/cache on a ROM that supports it, and much more. No matter what I've changed so far it never makes a difference. These are ROMs no one else is having an issue with. Even if it is dying, I would like some closure, I would like to isolate exactly WHY through the magic of troubleshooting.
Thanks everyone for your help in advance!
Click to expand...
Click to collapse
Hello and thank you for using XDA Assist.
I'm not aware of any universal generic troubleshooting tutorial for our devices, but perhaps you could start creating one in the Android Development and Hacking > Android Q&A, Help & Troubleshooting forum at http://forum.xda-developers.com/android/help. Note that the Play Store offers various apps to test the basic hardware components for many devices, especially sensors, but as you probably know, troubleshooting is more an art than a science and the specific ideal steps depend heavily on the user's level of technical expertise.
Good Luck!
Mike B. said:
Hello and thank you for using XDA Assist.
I'm not aware of any universal generic troubleshooting tutorial for our devices, but perhaps you could start creating one in the Android Development and Hacking > Android Q&A, Help & Troubleshooting forum at http://forum.xda-developers.com/android/help. Note that the Play Store offers various apps to test the basic hardware components for many devices, especially sensors, but as you probably know, troubleshooting is more an art than a science and the specific ideal steps depend heavily on the user's level of technical expertise.
Good Luck!
Click to expand...
Click to collapse
ninja'd you! but yeah your answer was MUCH better
It's too much to go into at this time I just got off the phone with Verizon and they basically told me I didn't know what I was doing. Which I can guarantee that I know more than what some of these packages and tier 2 people know. And that's only because of all of the troubleshooting steps I've had to take between 8 devices-two separate manufacturers a tablet that was repaired and came back with the same exact issues, & COUNTLESS numbers of FDRs, and it all has to do with the operating system.
:crying:
Hi,
I'm not sure how you think you will find help if it's too much to go into and you offer no details at all? :silly:
We have sections for many devices, and general sections for devices that have no section. But I can't point you anywhere with zero details or device names.
My Apologies
I meant, just at that time, last night. It was late, & I was SEVERELY anxious.
Sorry if I did not explain myself correctly.
I also have just suffered my 7th TIA(a.k.a., a mini-stroke), due to all the stress caused by trouble-shooting these stupid devices, so I'm still recouping a bit.
Again, my apologies for anything misleading. :crying:
Sorry to hear about the health issues. That's unfortunate.
But yes, to direct you anywhere... I'll need some details.
When you're ready! :good:
My Apologies
Again, I sincerely apologize. I guess I just was feeling out the forum & wanted to know what other issues & information others could share, that may be helpful to me.
Will, do though, thank you Darth!!!
#TheForceIsStrongInThisOne
Well, good luck Sir!
I'll close this thread. :good:
Hello everyone, I'm a newbie here at xda developers, and perhaps a newbie as well in the (more technical) android world. I've had had two android devices that died on me this past four years. This time around, I want to see if I can still bring my latest device back to life, that's why I've been googling everything in relation with the issue of my phone: stuck logo. Now, like in windows, there might be something like freshly installed android os, even it's just a stock one. And there is, but the problem, I haven't tried flashing before, I have done factory reset though this time around, since my phone won't boot, it's not an option. Besides, as far as my research goes, issues like this require full overhaul of the OS, replace it with a new one.
Now, my agony: I'm already confused with lots of information regarding flashing custom ROMS, or, what I need right now, a stock rom for my phone. BTW, this is a local brand from Philippines, Cherry Mobile H340. Now, I don't have my volume keys working since they are grounded. Is there a way wherein I can install a new stock OS for my phone via the usage of PC and USB data cable only? I don't want to spend another 12 dollars for this phone, if this is something I can still fix without having to spend for a technician even if it takes time, I'll gladly do it.
All responses are highly appreciated, but please, don't make fun of a newbie. Like telling something that won't work then I end up bricking my precious device . P.S. I will accept all corrections regarding my statement above, grammar fixes are also appreciated if there are any .
Thanks, XDA.
Chrono Hallaoun
Hello and thank you for using XDA Assist,
please ask in this section:
Android Q&A, Help & Troubleshooting
The experts there will be able to help you.
Kind regards & good luck
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