Z5 charging problem - Xperia Z5 Q&A, Help & Troubleshooting

Hi,
I bought Z5 3 days ago and I noticed little(?) problem with my battery. It is unable to charge above 98% (stops at 96 to 98). Should I worry about?

Reboot, charge again.
Battery needs time to settle
Sent by XDA fax

Does quick the quick charge 2.0 thing just work always or do you have to turn it on somewhere?
Sent from my Xperia z5 by Tapatalk

Duvel999 said:
Reboot, charge again.
Battery needs time to settle
Sent by XDA fax
Click to expand...
Click to collapse
I've tried restaring twice without positive effect so far.

Never had such problem with ANY device EVER.
I´d recommend a complete and total RESET of the device. Of course you´ll loose all your data on the device
AND I can´t tell if that helps, but there is no better idea to get rid of that annoying behaviour of the device. Sorry.
Possibly you got lucky and got a defect one

DJ-Tumor said:
Never had such problem with ANY device EVER.
I´d recommend a complete and total RESET of the device. Of course you´ll loose all your data on the device
AND I can´t tell if that helps, but there is no better idea to get rid of that annoying behaviour of the device. Sorry.
Possibly you got lucky and got a defect one
Click to expand...
Click to collapse
OK, just a made simple step... Turned off Z5 and left it for charge. It charged successfully to 100%

Now had not charging problem on my Z5 premium,
Restarted, reset , data wipe etc..
xperia companion reset, now does not even connect to computer
seems to be bricked.
any other suggestions?

first try clearing cache partition which can also help calibrate the battery (power button and volume up until you feel 3 vibrations)

Related

My TF thinks the battery is empty

I am now under the assumption that my TF thinks the battery is dead even though there was a full charge in it before I shut it down yesterday. I have been having issues regarding turning it on and couldn't even get into APX mode. I have just tried APX again and manged to get connected, started to run NVflash, then the screen came on showing the large battery image with the red power amount tne just disconnected. I had the TF on charge all night to so there should be full battery.
Anyone else have this issue or know about a fix?
Thanks
Seg
Can you get to recovery? Have you tried reseting battery stats?
Also are you using stock charger or have you charged the tablet with another device?
AzureusPT said:
Can you get to recovery? Have you tried reseting battery stats?
Also are you using stock charger or have you charged the tablet with another device?
Click to expand...
Click to collapse
Cheers for your reply m8. At this moment in time, I can't get into anything. Managed to get APX mode earlier, but like I say, it shut down thinking it had no battery, even though it should have been full. Yes it is stock charger and not I haven't used any other method of charging. I am unrooted and stock so other than using CWM, I don't know how to wipe battery stats. Will wiping Battery stats help? What does it wipe?
Thanks
Seg
Well I emailed ASUS this morning and have got an email back from them saying it needs to go for service. Just filled out the form for RMA, now just waiting for return details.
Gutted, not even 4 weeks old.
Seg
Wiping battery stats clears the data that the device has of the battery. Its like reseting or recalibrating it if the device's battery level isn't displayed as it should be.
EDIT: Seems you posted before I finished with this one... Since ASUS told you to service it, it might came like that from the start. Good thing you didn't root or install a custom ROM.
AzureusPT said:
Wiping battery stats clears the data that the device has of the battery. Its like reseting or recalibrating it if the device's battery level isn't displayed as it should be.
EDIT: Seems you posted before I finished with this one... Since ASUS told you to service it, it might came like that from the start. Good thing you didn't root or install a custom ROM.
Click to expand...
Click to collapse
Thanks Azureus.
I looked at wiping the battery stats when I first rooted, but wasn't sure what it did so just left it.
Yeah it is a good job it aint rooted. Just wondering now on what the turn around will be. This thing has grown to be like my right hand, lol
Seg
Well looks like I am getting a replacement tommorrow all being well. Just got an email back from the place where I bought my TF from and they have 1 left in stock. Gonna leave the RMA ongoing until I have the new one in my hands.
Ooooh, can't wait.

Batteries not charging.

Hi, so i say batteries because i already tried 3 different ones. My problem started in gingerbread when i could not charge pass 50~60%, won't even matter how much time i have it "charging", then i rooted and install the AT&T release of ICS 4.0.4, then some days later it started to won't charge pass 1% and sometimes lowers to 0% and if i disconnect turns off, and connected never charges. I have tried with different chargers also, i have tried every forum "solution", factory resetting, procedure and no luck. If i go into CWM and delete batterystats or to do anything, the phone doesn't turn off, that's weird also. I bought an external charger and charged the three batteries to full, and when i put it in the phone, android still says 1% or 0% and turns off if i disconnect.
So anybody who can help me with this, i would extremely grateful. Thanks
Saoki1 said:
Hi, so i say batteries because i already tried 3 different ones. My problem started in gingerbread when i could not charge pass 50~60%, won't even matter how much time i have it "charging", then i rooted and install the AT&T release of ICS 4.0.4, then some days later it started to won't charge pass 1% and sometimes lowers to 0% and if i disconnect turns off, and connected never charges. I have tried with different chargers also, i have tried every forum "solution", factory resetting, procedure and no luck. If i go into CWM and delete batterystats or to do anything, the phone doesn't turn off, that's weird also. I bought an external charger and charged the three batteries to full, and when i put it in the phone, android still says 1% or 0% and turns off if i disconnect.
So anybody who can help me with this, i would extremely grateful. Thanks
Click to expand...
Click to collapse
Must be the charger, or cable if you are using usb. Try different once and see.
get BetterBatteryStats and see if there any bad wakelocks.
http://forum.xda-developers.com/tags.php?tag=wakelock
odeccacccp said:
Must be the charger, or cable if you are using usb. Try different once and see.
get BetterBatteryStats and see if there any bad wakelocks.
http://forum.xda-developers.com/tags.php?tag=wakelock
Click to expand...
Click to collapse
Hi, yes i have bbs installed and i dont see any weird wakelocks, right now is just audio, which i read is normal. Today i get a 4th new charger and cable OEM Samsung to try, but honestly i dont think it will help.
The thing that confuses me the most, is that i charged every battery I've tried in an external charger, so the battery IS actually full, but when i put it in the phone, android still says 1% or even 0%. :crying:
Saoki1 said:
Hi, yes i have bbs installed and i dont see any weird wakelocks, right now is just audio, which i read is normal. Today i get a 4th new charger and cable OEM Samsung to try, but honestly i dont think it will help.
The thing that confuses me the most, is that i charged every battery I've tried in an external charger, so the battery IS actually full, but when i put it in the phone, android still says 1% or even 0%. :crying:
Click to expand...
Click to collapse
Try flashing custom ROM and see, if still same then it's hardware
odeccacccp said:
Try flashing custom ROM and see, if still same then it's hardware
Click to expand...
Click to collapse
Thats what i think i should do also, but im afraid it turns off while doing that and brick the phone. :S
Saoki1 said:
Thats what i think i should do also, but im afraid it turns off while doing that and brick the phone. :S
Click to expand...
Click to collapse
Charge the battery in another phone or device, if you can. That would be the only option.
To be honest it sounds like something you may have installed or run on your phone, you said it started only a few days after upgrading to ICS which I'm guessing is how long it took you to finish restoring everything from GB.
My advice is to do a complete reset to the phone using kies, let it run for a few days with the minimal stuff you need and then start adding few apps at a time and wait to see if everything runs ok.
kishke said:
To be honest it sounds like something you may have installed or run on your phone, you said it started only a few days after upgrading to ICS which I'm guessing is how long it took you to finish restoring everything from GB.
My advice is to do a complete reset to the phone using kies, let it run for a few days with the minimal stuff you need and then start adding few apps at a time and wait to see if everything runs ok.
Click to expand...
Click to collapse
He can't do anything to it, no battery life, it will get stuck at flash or reset (kies) and brick.
The charger doe not charge, so he can;t even do it with the usb plugged. If he had power there are lot's of thing to test, ODIN or flash.
odeccacccp said:
He can't do anything to it, no battery life, it will get stuck at flash or reset (kies) and brick.
The charger doe not charge, so he can;t even do it with the usb plugged. If he had power there are lot's of thing to test, ODIN or flash.
Click to expand...
Click to collapse
Sounds like a hard ware issue, warranty the sucker
kishke said:
To be honest it sounds like something you may have installed or run on your phone, you said it started only a few days after upgrading to ICS which I'm guessing is how long it took you to finish restoring everything from GB.
My advice is to do a complete reset to the phone using kies, let it run for a few days with the minimal stuff you need and then start adding few apps at a time and wait to see if everything runs ok.
Click to expand...
Click to collapse
I will try deleting, everything that is not necessary to run the OS. I'll update on what happens. Thank you.
icenight89 said:
Sounds like a hard ware issue, warranty the sucker
Click to expand...
Click to collapse
I'm out of warranty time now.
He said he already used an external charger and it didn't help, unless all 3 of his batteries are trash it's an issue with the phone.
He also said as long as his phone stays connected it runs fine so using kies should work I guess.
If nothing works I'd say it's some type of hardware issue and that means he will have to pay for a repair or he will have to upgrade.
Saoki1 said:
I'm out of warranty time now.
Click to expand...
Click to collapse
Just take it to a small shop that unlocks or fixes phones, something small but nice looking, with bunch of phones for sale. Not Bestbuy or something)
They would usually ship the phone to a factory for fixing, that means they ship it to Samsung facility where some dude does work on the side.
I had my main board replaced to OEM for $190 where Rogers doing same would have charged me $420.
Your problem should not cost much, but you can;t put price on how relived you would be once it's fixed)
kishke said:
To be honest it sounds like something you may have installed or run on your phone, you said it started only a few days after upgrading to ICS which I'm guessing is how long it took you to finish restoring everything from GB.
My advice is to do a complete reset to the phone using kies, let it run for a few days with the minimal stuff you need and then start adding few apps at a time and wait to see if everything runs ok.
Click to expand...
Click to collapse
Hi, just to make an update, i did uninstall some stuff with root uninstaller, now the battery charges!! BUT to about 15~17%, then starts to discharge itself even connected to a charger. :crying:
So I suggest to do what I said before, start from fresh and install slowly, something must have screwed with your rom.
kishke said:
So I suggest to do what I said before, start from fresh and install slowly, something must have screwed with your rom.
Click to expand...
Click to collapse
Would you recommend to install the stock release of ICS 4.0.4 or a custom rom? if so which is the best ?Im considering using this http://forum.xda-developers.com/showthread.php?t=1763195. Thank you
OK, so i installed this custom rom http://forum.xda-developers.com/showthread.php?t=1763195, the battery charges to about 19%, then starts discharging itself being connected to the charger. This is driving me crazy, i have tried so may things and nothing, been a few weeks without using the phone normally. :crying:
First go fresh stock using kies to see if the issue still persists, if it does it's probably a hardware issue. If you know someone that has a device with a battery thats works fine and it fits your device ask him to try it out so you can be certain it's your device and not all of your batteries.
kishke said:
First go fresh stock using kies to see if the issue still persists, if it does it's probably a hardware issue. If you know someone that has a device with a battery thats works fine and it fits your device ask him to try it out so you can be certain it's your device and not all of your batteries.
Click to expand...
Click to collapse
Ok, i did all that i could, reinstalling stock GB 2.3.5, same problem. So im pretty sure it is a hardware issue, or possibly the 3 batteries i have are trash. I will see some place in san antonio texas, that can fix it. Thanks for the help everyone. Sadly this stuff happens, but what can you do.
PS. If someone sees this and thinks that can fix my problem ill gladly discuss payment for your work. Pm me. Thanks.

[Q] [Help! Phone stuck at 5%]

Hi, I have had my Motorola Atrix HD for 2 years now and just today my phone was stuck at 5%. I tried to see if it was my charger but it wasn't, then I looked at the battery and it looked normal as usual so I tried to just clean like the dust off the charger. I also tried to reset my phone to see if that helped but still no luck... I don't know what to do! Is my phone broke? The reason I want it fixed is because obviously the warranty is gone and I can't purchase a new phone. So I just want to see if anyone can help me... I forgot to mention that when I power off the phone it turns on ( plugged in to charger) shows a battery with a question mark in it. So please if anyond can help please do
INeedHelpBad12 said:
Hi, I have had my Motorola Atrix HD for 2 years now and just today my phone was stuck at 5%. I tried to see if it was my charger but it wasn't, then I looked at the battery and it looked normal as usual so I tried to just clean like the dust off the charger. I also tried to reset my phone to see if that helped but still no luck... I don't know what to do! Is my phone broke? The reason I want it fixed is because obviously the warranty is gone and I can't purchase a new phone. So I just want to see if anyone can help me... I forgot to mention that when I power off the phone it turns on ( plugged in to charger) shows a battery with a question mark in it. So please if anyond can help please do
Click to expand...
Click to collapse
I think your battery is now broken, Motorola state what the battery with a question mark means here: https://forums.motorola.com/posts/d8d62d5773
You need a new battery unfortunatley :crying:
You need a new battery unfortunatley :crying:[/QUOTE]
Man, I really thought I could fix it
Sent from my MB886 using XDA Free mobile app

Phone turns off without warning

Everyday while using phone a bit , it turn offs without any warning etc (like power cut off) - however battery is charged, It happend mostly when it's sleeping awake.
Factory reset doesn't change anything.
Phone turn on again without problem.
Anyone have similar ?
Golempl said:
Everyday while using phone a bit , it turn offs without any warning etc (like power cut off) - however battery is charged, It happend mostly when it's sleeping awake.
Factory reset doesn't change anything.
Phone turn on again without problem.
Anyone have similar ?
Click to expand...
Click to collapse
Nope, have you tried a hard reset?(hold vol up and the power button till it vibrates three times), have you tried a software repair via Xperia companion?, is it a stock unrooted device?, what firmware version+region is it on?, what model no?, what revision no is the device? Have you flashed any ftf's via flashtool? All important things missing from your post.
Sent from my Xperia XA using XDA Labs
Found out issue, very litte bending or pushing phone body cause shutdown, seems hardware issue.
I will return it to seller for repair/replace.
aidy.lucas said:
Nope, have you tried a hard reset?(hold vol up and the power button till it vibrates three times), have you tried a software repair via Xperia companion?, is it a stock unrooted device?, what firmware version+region is it on?, what model no?, what revision no is the device? Have you flashed any ftf's via flashtool? All important things missing from your post.
Sent from my Xperia XA using XDA Labs
Click to expand...
Click to collapse
Golempl said:
Found out issue, very litte bending or pushing phone body cause shutdown, seems hardware issue.
I will return it to seller for repair/replace.
Click to expand...
Click to collapse
Cool, not had any problems with mine so far hope it gets sorted out.
Sent from my Xperia XA using XDA Labs
aidy.lucas said:
Cool, not had any problems with mine so far hope it gets sorted out.
Sent from my Xperia XA using XDA Labs
Click to expand...
Click to collapse
Golempl said:
Everyday while using phone a bit , it turn offs without any warning etc (like power cut off) - however battery is charged, It happend mostly when it's sleeping awake.
Factory reset doesn't change anything.
Phone turn on again without problem.
Anyone have similar ?
Click to expand...
Click to collapse
Yes I do, that seems to be a bad quality battrey been used in this device, My battrey has died after 3 weeks of use only. I return it to the dealer, hopes they give me a new one instead of repaire.
snake.99 said:
Yes I do, that seems to be a bad quality battrey been used in this device, My battrey has died after 3 weeks of use only. I return it to the dealer, hopes they give me a new one instead of repaire.
Click to expand...
Click to collapse
Phone returned to repair. I ordered UCH12 charger and I'm curious how long new battery/phone will last with this fast charging.

Oneplus One Reboot Issue : Suggestion or Help Needed

My OPO is having a reboot issue, was on cos13, cm14.1 and ubuntu with mutirom,
Symptoms
1. the phone stays on if connected to a charger or powerbank.
and without charger it bootloops at the 1+ logo
2. in switched off state, when charger is connected the battery sometimes shows 0% and increases to 100%
3. with charger i entered cm recovery, removed the charger, the phone stayed all night long with cm recovery menu display on.
after draining the battery, i plugged back charger and the phone in switched off state did show the regular charging animation and took the usual time to full charge.
after full charge I removed the charger, tried to power on the phone boot loops at 1+ logo.
4. without charger it can enter fastboot mode.
5. with charger it can boot into os, shows charging, led lit up, but after removing charger it won't stay long, also if opening camera it turns off.
6. even on powerbank it can boot up and stay switched on. and work normally (camera etc anything)
(7. while turned off and on charger the animation shows charging but the top led isn't on.) - I don't remember it lighting up on charging while switched off
8. the night before this issue occured, my phone rebooted twice while watching youtube. and in the previous nights also I noticed battery dropping overnight.
what all I tried,
1. fastboot flashed cos, - not solved
2. flashed using Qualcomm USB port tool - not solved.
3. ran the make_ext4fs /dev/block/mmcblk0p15 command in twrp. - not solved.
4. erased and flashed persist.img - not solved.
so what could be the problem, opo is now my secondary phone, now using op3 as primary.
The battery is at its end of its life....replace the battery and all your problem will be gone...
you're not the only one that have experiences this problem (i have seen more then 10 people having the same problem)...last year and this year there a lot of people having bootloop problem due to dying battery...factory reset, flash stock rom and etc won't help you solved this problem...
i personally have this problem last year and after i replace the battery all my problem gone...i think Oneplus made OPO batteries only lasted for 2 and a half year....
iPusak Gaoq™ said:
The battery is at its end of its life....replace the battery and all your problem will be gone...
you're not the only one that have experiences this problem (i have seen more then 10 people having the same problem)...last year and this year there a lot of people having bootloop problem due to dying battery...factory reset, flash stock rom and etc won't help you solved this problem...
i personally have this problem last year and after i replace the battery all my problem gone...i think Oneplus made OPO batteries only lasted for 2 and a half year....
Click to expand...
Click to collapse
thanks for the reply i guessed that, but still wasn't sure, can it be also due to any issues to board, anyway since i've done with flashing and all i'll try an OP service center, and hope it won't costs me big.
jnraj said:
thanks for the reply i guessed that, but still wasn't sure, can it be also due to any issues to board, anyway since i've done with flashing and all i'll try an OP service center, and hope it won't costs me big.
Click to expand...
Click to collapse
Nope it is not issues with the motherboard but batteries...the phone can be turn on like normal when charger is connected and goes into bootloop once the charger is disconnected....its a clear sign that the battery is dying...when it connected to the charger, it may look like the battery is full but it is not...just buy a new battery and all your problem will be gone...you can try flashing lot of rom, revert to stock or whatever you do in fastboot but it ain't gonna help you...it might boot normally but within an hour it will goes back to bootloop....
like i said before i was on the same pages as you last year...all the flashing stuff didn't work until i replace the battery....there no issues with the motherboard whatsoever....my phone still work atm without any bootloop problem...
feel free to go to OP services center if you want, if they tell you it was a motherboard issues then you have been screwed by the services center by repairing something that is still in good condition and you gonna pay more then just a batteries afterwards...
iPusak Gaoq™ said:
Nope it is not issues with the motherboard but batteries...the phone can be turn on like normal when charger is connected and goes into bootloop once the charger is disconnected....its a clear sign that the battery is dying...when it connected to the charger, it may look like the battery is full but it is not...just buy a new battery and all your problem will be gone...you can try flashing lot of rom, revert to stock or whatever you do in fastboot but it ain't gonna help you...it might boot normally but within an hour it will goes back to bootloop....
like i said before i was on the same pages as you last year...all the flashing stuff didn't work until i replace the battery....there no issues with the motherboard whatsoever....my phone still work atm without any bootloop problem...
feel free to go to OP services center if you want, if they tell you it was a motherboard issues then you have been screwed by the services center by repairing something that is still in good condition and you gonna pay more then just a batteries afterwards...
Click to expand...
Click to collapse
I have almost exactly the same problem. The thing is I cannot find a way to enter multirom recovery even on a charger. When on a charger it tries to boot into my primary rom but gets stuck on it endlessly.
Are you sure its the battery? I mean, mine charges to 100% when plugged in and doesnt seem to have any problem with charging. Mine did it a few days ago, it went into a bootloop for no reason. I havent touched anything for a year and it happened so randomly and lost everything I had on it...
MetalmanIX said:
I have almost exactly the same problem. The thing is I cannot find a way to enter multirom recovery even on a charger. When on a charger it tries to boot into my primary rom but gets stuck on it endlessly.
Are you sure its the battery? I mean, mine charges to 100% when plugged in and doesnt seem to have any problem with charging. Mine did it a few days ago, it went into a bootloop for no reason. I havent touched anything for a year and it happened so randomly and lost everything I had on it...
Click to expand...
Click to collapse
Yes i'm sure of it...i have seen more then 10 opo user in my country that have the same problem as me and when they all replace the battery after my suggestion...all their problem go away without having reflash anything...
Sent from my A0001 using Tapatalk
iPusak Gaoq™ said:
Yes i'm sure of it...i have seen more then 10 opo user in my country that have the same problem as me and when they all replace the battery after my suggestion...all their problem go away without having reflash anything...
Click to expand...
Click to collapse
Hey dude Thanks a lot... I was facing exactly same issue for last 2 days... I bought OPO on Dec 5 th 2014... I think its battery only works 2 years...
@iPusak Gaoq™, tried to get a suitable battery online but the shipping charge killed most deals, some were even counterfeits, so finally I decided to visit an op service centre, they replaced the battery with a new one, now my OPO is good as new. thanks again.
I was just going to post, about my issue, but the forum suggested your post. I read the first post, and yes, I am facing the exact same problem. Taking a picture and the phone shuts off. Vibrating from getting a notification and restart.
And the saddest part, the phone won't boot into OS if is it not plugged to PC or AC power.
My Opo is almost two years old. Can you suggest a good battery replacement for me?
leokook said:
I was just going to post, about my issue, but the forum suggested your post. I read the first post, and yes, I am facing the exact same problem. Taking a picture and the phone shuts off. Vibrating from getting a notification and restart.
And the saddest part, the phone won't boot into OS if is it not plugged to PC or AC power.
My Opo is almost two years old. Can you suggest a good battery replacement for me?
Click to expand...
Click to collapse
Hard to suggest which batteries is good if you planning to bought it online cause there no way you can know whether the batteries you gonna buy is original or OEM...only when you bought the batteries in a retail store then you can see whether its original or OEM and yes the differences between both batteries is noticeable...
Sent from my A0001 using Tapatalk
Hello All, Don't know whether posting in right thread or wrong!....
My OPO is almost 3 years old, it is rebooting automatically i.e Powered by Android screen showing & then again it will restart with the same. Continuously rebooting the same until long press the power button for force shutdown. I need a solution , kindly help me out.
Am not an software engineer to understand the programming terms, hence if you share line to line steps, i can try..
Harishxda said:
Hello All, Don't know whether posting in right thread or wrong!....
My OPO is almost 3 years old, it is rebooting automatically i.e Powered by Android screen showing & then again it will restart with the same. Continuously rebooting the same until long press the power button for force shutdown. I need a solution , kindly help me out.
Am not an software engineer to understand the programming terms, hence if you share line to line steps, i can try..
Click to expand...
Click to collapse
Replace the battery of your Phone, it will be back to normal.
Changed battery but issue is sill there..
Will i found original battery at Ahmedabad Service Center
jnraj said:
@iPusak Gaoq™, tried to get a suitable battery online but the shipping charge killed most deals, some were even counterfeits, so finally I decided to visit an op service centre, they replaced the battery with a new one, now my OPO is good as new. thanks again.
Click to expand...
Click to collapse
as i m facing same issue since last sunday, i think i shall go to Oneplus Service center here in ahmedabad for replacement of battery, how much they charged for battery replacement.??
thanks..
samiran das 03 said:
Changed battery but issue is sill there..
Click to expand...
Click to collapse
you still having OPO? Did issue resolve?

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