Database Info

GPS OTA Fix Coming

I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.

Glad to hear this, but I'll believe it when I see it.

thanks, but until I see it, I dont believe reps unless it comes in a press release

Very happy to hear this. I emailed samsung support earlier over the weekend, if I get an answer I'll be sure to post it here.
Sent from my SAMSUNG-SGH-I897 using XDA App

marshall7712 said:
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Click to expand...
Click to collapse
No way... an AT&T tech manager told me they have received no fix from Samsung yet. They would have to test the fix them selves before it was allowed as an OTA update. No way it will be here by Monday...

just wondering does rooting your phone stop OTA fixes, or will I still receive the message?

marshall7712 said:
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Click to expand...
Click to collapse
Here is the email response I received yesterday from Samsung after writing them about the GPS issue -- certainly no indication that they are on top of the problem:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate (SGH-I897). We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Phone: 1-888-333-6651
We appreciate your patience and understanding.
Should you also desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support

SoCADesertRat said:
Here is the email response I received yesterday from Samsung after writing them about the GPS issue -- certainly no indication that they are on top of the problem:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate (SGH-I897). We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Phone: 1-888-333-6651
We appreciate your patience and understanding.
Should you also desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Click to expand...
Click to collapse
I've gotten the same response.
Need to make up their minds.

GPS is a "network issue"?
Did the email really say that GPS was a network issue to be handled by our service provider? It's not a phone hardware issue? Well crap, I guess I'll have to call my GPS service provider.
Now where did I leave that main number for the US Air Force?
Me: "Hello Air Force, please fix my phone. Apparently there's a problem with your multi-billion dollar GPS constellation that's causing my consumer electronics device to malfunction."
AF: "Who is this?"
Me: "I have a Samsung Galaxy S phone and I demand you make it work!"
AF: "<inaudible> never should have turned off selective availability."
<click>

Another bogus "I talked to Samsung and the fix is on the way post"
From my Samsung Captivate

I received the exact canned GPS e-mail that the others received in this thread.
I wrote them back this:
Wow, thanks for taking almost a week to provide an entirely useless reply. And thanks for not actually reading what I wrote, because you told me to use 'use wireless networks' and in my original question I actually said I've used both options. Good job Samsung. That gives me a ton of confidence.
And I, nearly immediately, received this response:
Dear Brandon,
Thank you for your inquiry. We understand your distress concerning the behavior being experienced with your Captivate. Since you've already tried troubleshooting the device but still did not work, we recommend you to call us about this issue so that our technical support agents can attend to your concern. We are committed to your satisfaction and would like to assist you in finding a resolution to this issue.
Please contact us anytime, as we would be happy to provide additional information. You can also contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We thank you for your understanding and appreciate your interest in Samsung
products.
Sincerely,
Technical Support
Useless!
Everyone should call whenever they can get a couple minutes and complain about the lack of communication regarding this and when to expect the 2.2 update and the GPS issue.

My GF received an OTA update today on her Captivate and her GPS locks fast and holds the lock now. It was worse than mine by a long shot before. I haven't seen anything on mine as I was using my N1 all day today. Just lit it up now so I'll wait to see if I get one as well.

you got an ota update? sweet so its out then?

systoxity said:
you got an ota update? sweet so its out then?
Click to expand...
Click to collapse
doubt it. i just checked for a software update and received none.

Anyone else getting an OTA update?
I literally just walked in the door from returning it after getting an absolutely disgraceful chat session with their tech support asking me if I tried things like turning the phone on and off.
I really liked the phone, but I didn't want to get stuck without workable GPS, especially since their acknowledgement of the problem is the semi-acknowledgement of, "that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations," as seen in places like on the Others tab of the SamsungGalaxyS Facebook page.
If OTA updates are rolling out, I'll go re-buy it. I figured they would just roll it into the Froyo update rather than take resources away from that effort for a one-off patch.
For those wondering, the AT&T rep I spoke to was aware of the GPS issue but tried to downplay it saying it doesn't matter to most people and tried to charge me the restocking fee, saying they charge it every time unless a phone is DOA but she'd be happy to exchange the unit for me. I calmly explained that GPS is a key feature for me (I travel a lot for work), and that feature is DOA and known to be so. Rather than cycle me through exchanges that would use up store stock of good phones that other customers may be perfectly happy with, it would be better for both of us just to not charge me the re-stocking fee and call it done. She got the manager's approval, and that was that, so kudos to them for being reasonable.
I do still like the phone though. If there's more confirmed reports of a fix and folks saying it works, I'll be back there the next morning to get it back.

jdsemler said:
Anyone else getting an OTA update?
I literally just walked in the door from returning it after getting an absolutely disgraceful chat session with their tech support asking me if I tried things like turning the phone on and off.
I really liked the phone, but I didn't want to get stuck without workable GPS, especially since their acknowledgement of the problem is the semi-acknowledgement of, "that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations," as seen in places like on the Others tab of the SamsungGalaxyS Facebook page.
If OTA updates are rolling out, I'll go re-buy it. I figured they would just roll it into the Froyo update rather than take resources away from that effort for a one-off patch.
For those wondering, the AT&T rep I spoke to was aware of the GPS issue but tried to downplay it saying it doesn't matter to most people and tried to charge me the restocking fee, saying they charge it every time unless a phone is DOA but she'd be happy to exchange the unit for me. I calmly explained that GPS is a key feature for me (I travel a lot for work), and that feature is DOA and known to be so. Rather than cycle me through exchanges that would use up store stock of good phones that other customers may be perfectly happy with, it would be better for both of us just to not charge me the re-stocking fee and call it done. She got the manager's approval, and that was that, so kudos to them for being reasonable.
I do still like the phone though. If there's more confirmed reports of a fix and folks saying it works, I'll be back there the next morning to get it back.
Click to expand...
Click to collapse
I havent received an update yet. But I'm rooted, so I dont know if that would stop me from receiving the update or not.
Samsung did post on their twitter account the other day that they are aware and are currently working on a GPS fix. So, however long that takes remains to be seen. They have zero credibility when it comes to putting out software fixes and updates. I'm going to stick it out for the full 30 days and if nothing then return it for an iphone4. Between the GPS being absolutely useless to the 12 hour battery life, I'll have to say that this phone is less than spectacular.

May have been a false alarm unfortunately. I think it might have ben a gps test app update. Hers locks almost as fast as my nexus one now though so I'm confused. Sorry if it turns out to be bogus everyone.
Sent from my SAMSUNG-SGH-I897 using XDA App

This is the real question. Anyone running the I9000 having this same issue? Then it is not really software but hardware.
Sent from my SAMSUNG-SGH-I897 using XDA App

madjsp said:
This is the real question. Anyone running the I9000 having this same issue? Then it is not really software but hardware.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
That's what I want to know. I don't know how this can be a software problem, when multiple apps can't use it correctly

Guys it may have been bogus and just a gps app update. If that's the case then I apologize. Its locking about as fast as my nexus one all of a sudden so I thought it was legit. If that's the case I don't want to get anyones hopes up cause ill feel like a tool.
Might be a double post as the app crashed on me.
Sent from my SAMSUNG-SGH-I897 using XDA App

Beware Mobiletechvideos!

I just wanted to let you guys know about the poor experience my friend has had with this company. I will start by saying that I have used the service before and was very satisfied. So when my friend's Galaxy S4's charging port failed I recommended mobiletech to her. She sent the phone in and that is where the fun began. She did receive an email saying that the phone was received, fast forward two weeks and she has heard nothing about the phone, she emails them and gets no response. After a few days she finds a number and calls. She is told that "Josh" is out and will return her phone call. She finally gets a phone call back the next day and is told that the part had to be ordered, she then inquires why she was notified of the delay, they apparently have nothing to say about that. She was told that they expected the part to be in within the week and that she should have her phone back in about a week. Two weeks have gone by and again no word, not calls, no emails, nothing about what is happening with her phone. IT HAS BEEN OVER 5 WEEKS!. Of course I feel responsible because I recommended her to this company. I am also disappointed because I was going to send a phone in the get repaired. I know a lot of people have had good experiences with this company, as have I, but based on this recent experience I would caution you guys about using them. I will update this post if anything changes.

A moment of silence for your friend's S4

axljohn said:
A moment of silence for your friend's S4
Click to expand...
Click to collapse
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app

shadowcreeper_1 said:
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.

hd779 said:
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
Click to expand...
Click to collapse
Dang still? what a bunch of scums. hope they rot in hell for doing that. hope you get your phone back.
My device:
Samsung Galaxy S2 Skyrocket (rooted)
Rom:AOSP
Carrier:At&t
Dont forget to thank me if i helped

My negative review...
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."

xFLiP227x said:
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
Click to expand...
Click to collapse
It's strange with all the great reviews this would be happening. My phone was signed for on Wed and I haven't heard anything but I wish they'd just say they received it (someone signed for it) so I'm hoping come Monday I'll here something. I paid for faster service and haven't heard back via email or phone yet

Mobile Tech Videos - what's up??????
I sent my Galaxy sIII in to them for a "hard brick" problem (yes I tried all OTHER ways before resorting to this). The Phone was sent on 7 July and they received it on 9 July. When I logged on it was shown as being "completed". I had hoped that the phone would be returning shortly. After a week still no phone. I sent them emails..... no answers. I called them and left voice mail...... no answer. I contacted them om Facebook... no answer. I had thought, from people on XDA, that this was a legit service but now I am having second thoughts. If I don't hear from them soon I'll just deny the credit card payment and cut my losses. This really sucks. I hope no one else has this bad of an experience.:crying: :crying: :crying:

I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.

jrc2 said:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
Click to expand...
Click to collapse
I sincerely hope this is true, I just sent my phone for efs repair to them last week with no updates on them "awaiting shipment". Found this thread through google and just hoping to get my phone back now

Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh

connexion2005 said:
Hi guys/gals!
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Order #24129. I called, it had a damaged logic board, but was able to get it booted again. Asked if you could remove root, and reset things so I could get my warranty to cover the replacement. Then it was supposed to be sent back. Maybe it is en-route? Also, there was talks about a partial refund since not all services could be rendered.
Any updates hopefully?

Glad I found this, I was worried from the lack of response or progress on my order. My order number's #24137

Here is an update:
My friend got her pone back about a month ago, she was told that a former employee broke the screen on her phone and hid the phone rather than take responsibility. Mobiletech fixed the screen free of charge and the original problem and shipped the phone back. The phone is now working great. Of course my continuing concern is that had attempts to contact been return in a timely manner this probably would have been resolved sooner. I hope this is a lesson learned.

How do I get ahold of these guys at Mobiletech?
I have emailed them and called and I can't get a hold of anyone at Mobiletech. Does anyone know if they are still open?

Dissatisfied with Lack of Communication
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Hey Josh,
I am a customer of yours (order# 24225) and I gotta say my experience has been a little less than pleasant. I run a cell repair outfit and I had my JTAG tech out on vacation. So I decided to try you guys out since I had seen your videos, and heard ok things about you on XDA.
I understand that you guys are in the middle of a big move but this is the exact thing that you should have as a large post on your main page or at least your payment page. This should also be something that you anticipate when you are still selling "Rush Service" which I unfortunately paid for. Hire more customer service staff during the move so that you can at the very least communicate with your customers. I have had a phone with you for 4 weeks and have had to fight to get any response at all. Many times I have sent emails, and left voicemails and I haven't gotten any response at all. It wasn't until today that I finally got someone on the phone to get an update and they told me that they would have to call me back as your computers are not up. I understand the hiccups and hangups that moving can cause but it is unacceptable that you don't prepare for this and at least have your people doing regular callbacks to customers to keep them updated. My outfit does approximately 50 repairs a day for people local and shipped in and we make it a point to at least call every day or two to let people know what is going on. I also only employ 3 other people so I know this volume at least can be handled with minimal staffing. It just requires a customer-centric attitude from your employees.
All in all my Note 3 has been with you guys for over a month now and I have been promised call backs, told on numerous occasions that it will "ship this coming Thursday" (Been told that for 3 weeks now), and sent emails/left messages that do not even get a response. I am sure you guys know what you are doing and are quite skilled at reviving hard bricked devices. I also know that it is not easy so I commend you for building a business around it. Your lack of communication and ability to deliver what is advertised, and what your employees told to your customers within a reasonable amount of time is what I am disappointed about.
I am still waiting to hear from someone who promised they would call me back in an hour. That deadline has passed by about an hour. Hopefully we can at least get some resolution on XDA going because reaching you guys directly and expecting accountability is obviously out of the question.
Thank You,
Collin

I just checked in with Collin are there any other order numbers anyone wants checked out?

connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
Click to expand...
Click to collapse
#24107
Thanks.

Week of 25 August and they're still avoiding us
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
Click to expand...
Click to collapse
First of all, Order 24289
While you're at it, call every customer with an order older than 4 days--or less, for the poor bastards that paid you extra. Explain the nature of the delay, take ownership of your selfish blunders, tell your customers that you are human.... just do something. Avoiding messages and phone calls makes you look like a total asshat, when you're probably just a little scared of confrontation. I get it, but you need to stop that.
Also, you need to add some HUGE banner text to your website informing other potential victims of your halt in operations. The smart & ethical thing to do would be to disable ordering altogether while you figure out the best way to remove your head from your fourth point of contact.

connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Hello my order number is #24437. While you didn't update your website until the 27th of August I believe, I mistakenly shipped it too the old address two days prior to the 27th and with no reply or word back from you guys I am really worried. Please get back to me.

[[IMPORTANT]] ONE-CLICK auto-order from S-health on the watch

Guys, you are not going to believe this.
I was having dinner when I received a confirmation email from Amazon, confirming I just ordered "Samsung Gear Fit Smart Watch, Black (US WARRANTY)"
I was with my wife in a restaurant. Only us have access to the account, and I don't autosync passwords with chrome for amazon (I removed saving the password and changed the Amazon one for christmas). So no, it was obviously not us who ordered it.
Then I recalled, just before stepping in the restaurant, I received a watch notification with a nice animation from S-health, saying "You reached your goal!" type of stuff, with a fancy boot drawn. This is new and is part of the new software update that was pushed recently. I think I might have tapped it before dismissing, or like, "what is this" type of tap, trying to interact with it.
I tell my wife, "no f*** way, I was busy eating, cannot have been me". I cancelled it right away on the phone itself.
At home, I opened a support chat with Amazon. Explained situation. I asked guy if he was able to track back if the device was known, if it was my phone. I was really suspicious. Lately I was seeing a lot of S-health notifications on the watch, this seemed too much of a coincidence.
Copy-pasta from the chat with the Amazon Guy:
Me: still, there is still no way you can track back if the order was placed from my phone for example?
Loudis: Oh, let me check.
Eduard, Order Method: One-Click, that's why.
Me: holy ****
Loudis: Yup, thanks you give me additional information, so I checked.
Click to expand...
Click to collapse
Guys, I still don't quite believe it either. I never, ever looked at that. I didn't even know it existed. Does somebody have an alternative explanation, other than the obvious one?
Edit: Phone is Galaxy S6 5.1.1 very seriously debloated, only maintaining Samsung software for exclusively the Gear s2 watch, which I also own.
Thanks

No idea what this has to do with your Gear or S-health. Guy says it was ordered with the one click method. Doesn't mean its from your phone or watch. Could be any browser with your info logged in.

supersoulfly said:
No idea what this has to do with your Gear or S-health.
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Click to collapse
WELP, This is the right reaction. Holy ****, I'd say the same, It is quite impossible that samsung move to do shady stuff like this. I am skeptical too, but I would never order something I literally don't know it even exists (I didn't know samsung had a fitness band), and even less with one-click from amazon. Additionally there were no other accesses from any other unknown devices on the account for more than 30+ days. The only ones who had access to the account were both present, and we know for a fact that we didn't order.
I posted to know if there is other people who has gone through something similar. I think I heard of applications that were doing this in the past, insta-buying stuff from amazon, but I would never expect anything like that from Samsung.
I'd like you please to consider, I'm not the stereotype of dumb normal user who just click all over the place and then blames.

The most likely explanation is that you or your wife accidentally ordered it. You said you didn't know one-click existed, so it's possible you clicked on it without realizing. Also purchase notifications often don't show up for hours after purchase, so the fact you were "both present" doesn't prove anything. Another possible explanation is that someone has your amazon password and is ordering stuff on your account. You may want to check your order history to make sure nothing else has been ordered without your knowing.

GeorgeP said:
The most likely explanation is that you or your wife accidentally ordered it. You said you didn't know one-click existed, so it's possible you clicked on it without realizing. Also purchase notifications often don't show up for hours after purchase, so the fact you were "both present" doesn't prove anything. Another possible explanation is that someone has your amazon password and is ordering stuff on your account. You may want to check your order history to make sure nothing else has been ordered without your knowing.
Click to expand...
Click to collapse
Eliminate the Gear from the equation as it's nothing but a conduit to the apps on your phone. So you're saying someone/something hijacked your S Health app to trick you in to ordering something on Amazon. You didn't say what was being ordered was being shipped to a third party address so I'm assuming it was being sent to you. So who's to gain from what you described? It sounds like something odd caused you to inadvertently order something from Amazon. The breach in Android and app security you're describing would be front page news if it existed.

Fraudulent behaviour from Samsung?

As from the title visible, I feel cheated by Samsung. I should perhaps state beforehand that the Gear S3 is my first Samsung device (apart from a tablet which my wife uses), so I have not much experience with their practices. I bought the Gear S3 because Samsung in its advertisements made some promises which set the Gear S3 apart from the competition for my opinion: The Gear S3 should come with Spotify support and with an app for Komoot, an outdoor app: http://www.samsung.com/de/galaxy/gear-s3/experience/ The availability of these two apps let me buy the Gear S3.
In the time between the order and the delivery, I read in the news that Spotify was late with its stand alone app (!) for the Gear S3. Well, I understood, that this does not affect me too much, because there would be a phone dependent app for the watch. But there is NOTHING.
Neither is there anything like a Komoot app for the Gear S3. To the contrary, the competent employee of Komoot has stated in that company's forum, that they are not even planning (!) to make an app for the Gear S3! http://support.komoot.de/forums/164264-ideen/suggestions/16250353-samsung-gear-s3-und-koomot
Is there others who feel cheated like I do?

glumardok said:
As from the title visible, I feel cheated by Samsung. I should perhaps state beforehand that the Gear S3 is my first Samsung device (apart from a tablet which my wife uses), so I have not much experience with their practices. I bought the Gear S3 because Samsung in its advertisements made some promises which set the Gear S3 apart from the competition for my opinion: The Gear S3 should come with Spotify support and with an app for Komoot, an outdoor app: http://www.samsung.com/de/galaxy/gear-s3/experience/ The availability of these two apps let me buy the Gear S3.
In the time between the order and the delivery, I read in the news that Spotify was late with its stand alone app (!) for the Gear S3. Well, I understood, that this does not affect me too much, because there would be a phone dependent app for the watch. But there is NOTHING.
Neither is there anything like a Komoot app for the Gear S3. To the contrary, the competent employee of Komoot has stated in that company's forum, that they are not even planning (!) to make an app for the Gear S3! http://support.komoot.de/forums/164264-ideen/suggestions/16250353-samsung-gear-s3-und-koomot
Is there others who feel cheated like I do?
Click to expand...
Click to collapse
It's a watch goddammit. Not a smartphone. Return it if you're not happy.
Sent from my Blackberry Bold

glumardok said:
As from the title visible, I feel cheated by Samsung. I should perhaps state beforehand that the Gear S3 is my first Samsung device (apart from a tablet which my wife uses), so I have not much experience with their practices. I bought the Gear S3 because Samsung in its advertisements made some promises which set the Gear S3 apart from the competition for my opinion: The Gear S3 should come with Spotify support and with an app for Komoot, an outdoor app: http://www.samsung.com/de/galaxy/gear-s3/experience/ The availability of these two apps let me buy the Gear S3.
In the time between the order and the delivery, I read in the news that Spotify was late with its stand alone app (!) for the Gear S3. Well, I understood, that this does not affect me too much, because there would be a phone dependent app for the watch. But there is NOTHING.
Neither is there anything like a Komoot app for the Gear S3. To the contrary, the competent employee of Komoot has stated in that company's forum, that they are not even planning (!) to make an app for the Gear S3! http://support.komoot.de/forums/164264-ideen/suggestions/16250353-samsung-gear-s3-und-koomot
Is there others who feel cheated like I do?
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Click to collapse
Hi, You should contact the Samsung importer for your country, Germany?, and see what they say. If you purchased the watch based on that Samsung advert and Samsung do not honour their sales advert you could and should request a full refund.
Keep us informed how you go.
Ryland

Send it back and vow never to buy another Samsung product. I'm quite happy with mine.

Yeah that's really strange.
Komoot would be great, and where is the N-TV-App which is also advertised on that Website?
Really strange...

N-TV App
DominikReber said:
Yeah that's really strange.
Komoot would be great, and where is the N-TV-App which is also advertised on that Website?
Really strange...
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Click to collapse
I can see the N-TV App in the Gear App, it downloads, but it fails to install on the S3.

Update: In the meantime it has turned out that Komoot's employee in charge of their forum was badly informed. The Komoot app for the S3 is in fact available and has been available since mid-November. But the app is not yet compatible with non-Samsung phones yet. Komoot has promised to solve this issue soon.

Well how 'bout dat!?

Just figured out I could play music during my workout just using my GS2! No phone required! "Apparently" I could load a large number of songs on my watch, pair with my BT headsets, and listen off that without being burdened with a phone in the gym. Well aren't I quick on the uptake? I don't use my watch alot but this will come in handy.
Now if I could just get my watch to count my reps...

You CAN count your reps, either with s health itself or with third party apps you'll find in the store!

Stayfit+ app will count reps

TyrantCAT said:
You CAN count your reps, either with s health itself or with third party apps you'll find in the store!
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Explain how S Health counts reps. All I can get it to do is time exercises. Understand I have a S2 with no new update.

rogerperk said:
Explain how S Health counts reps. All I can get it to do is time exercises. Understand I have a S2 with no new update.
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Click to collapse
That's why then, the count reps are in the new update.
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kta said:
That's why then, the count reps are in the new update.
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OF COURSE!
Nope! New OS does not count reps for weights. It still just measures time and heartrate (inaccurately). Oh well. I guess I have to count myself. Ah... 1st world problems!