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Problems with service

Okay. So I got a SGS4G off of Ebay, it arrived today. I popped in my T-mobile SIM card and activated my account. 5 hours later, still no service or anything so I contacted T-mobile. They say that it's something to do with the phone, as my account is active and the SIM card works in another T-Mobile phone. The IMEI from *#06# is slightly longer than the IMEI on the sticker on the back.
unfortunately, nothing is working. Phone shows three to four bars, yet on lock screen it says "no service." When I try to make a phone call, I get another error "phone not registered on network"
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How do I get this phone to work?!
Sent from my SGH-T959V using Tapatalk 2

If your IMEI doesn't match that is a problem. And there is no real solution to fix it. You can also check your IMEI in settings - about phone - status. See if it is the same that is on the box there. If not - search the forum for IMEI and read up on it.

Well I did lokk under the About Phone settings, and it does match there. I realized the number from *#06# had included the IMEI SV. So I'm pretty sure that the IMEI is good, at least in that sense.
I was chatting with T-mobile last night and they weren't very helpful; only thing I learned was it wasn't the SIM card because that works in another phone. Thinking about either bringing it into a store or calling to see if someone else can help.
Worse case scenario is I just return it on Ebay and get my money back.
Sent from my SGH-T959V using Tapatalk 2

Go into Settings -> About phone. Post back the Firmware version, Baseband version, Kernel version, and build number.
Also, check to make sure the access point name (APN) is there. Go into Settings -> Wireless and network -> Mobile networks -> Access Point Names. You should see:
T-Mobile US (epc.tmobile.com)
Let us know if the APN is not there & we can tell you how to put it back.

stephen_w said:
Go into Settings -> About phone. Post back the Firmware version, Baseband version, Kernel version, and build number.
Also, check to make sure the access point name (APN) is there. Go into Settings -> Wireless and network -> Mobile networks -> Access Point Names. You should see:
T-Mobile US (epc.tmobile.com)
Let us know if the APN is not there & we can tell you how to put it back.
Click to expand...
Click to collapse
Firmware version: 2.3.6
Baseband version: T959VUKJ6
Kernel version: 2.6.35.7-T959VUVKJ6-CL694130
Build number: GINGERBREAD.VUKJ6
APN is there and selected. No other APNs are listed.
Sent from my Transformer TF101 using Tapatalk 2

Check the metal sim contacts to make sure they aren't broken.
Otherwise, the phones imei was blacklisted for either not paying their bill or being stolen.
Sent from my Nexus S using xda premium

I've had this problem before and it was caused because I was connect to an att tower... so for me I had to go to settings>wireless and networks>mobile networks>network operators then make sure it is setup for automatic selection... and make sure auto mode for every setting is right and make sure data roaming is on. If that doesn't work then go in and select manual and scan networks and click on T-Mobile.
Sent from my SGH-T959V using XDA

I tried to select the network, but I just got an error. "Error while searching for networks."
If the phone is blacklisted, is there any way I can get it to work? Like by bringing my receipt from Ebay into the store or something? I really like the phone, and it's in great condition physically, but if I can't use it then obviously I'm going to return it.
Sent from my SGH-T959V using Tapatalk 2

I'm wondering if a factory data reset & maybe flashing back to stock might help?
Also, you could download and use an app called GPS Aids from Google Play. It has a hard reset feature that REALLY resets the phone. It helped me before.

By stock, do you mean Froyo (what came on the phone when I got it)? I'm not rooted, so the gingerbread it's running now is just the official update from Samsung via kies mini.
I've tried a regular factory reset, both through the menu and thru the hardware buttons. I'll try that app however and see.
Sent from my SGH-T959V using Tapatalk 2

App didn't work. Thinking about bringing it into T-mobile to see if they can at least confirm it is a blacklisted IMEI, or figure out what the hell is wrong with it
Sent from my Transformer TF101 using Tapatalk 2

The US doesn't have a blacklist yet. The main cell companies just very recently agreed to set up a system like it.

So if there is no actual blacklist, then what could be the cause of the SIM not working in the SGS4G but it would work in another T-mobile phone?
Sent from my Transformer TF101 using Tapatalk 2

I told you - if your IMEI is bad you are in a tough spot. There is only one person in the XDA forum that has a proven fix... ODIA. Search IMEI and you will see why I am telling you that if it is bad you do not have many options.

lol
very well then
Sent from my Transformer TF101 using Tapatalk 2

Earlier he said the IMEI was ok. It's definitely an odd problem, though. I'm on the mobile app right now, so I can't look but did you try flashing a stock ROM and/or try Thomas' Gremelin Remover?
Sent from my SGH-T959V using xda premium

I haven't rooted the phone yet, mostly because if it is a problem that can't be fixed, I can at least return it to the seller for a refund/exchange. It's fully stock, no rooting or anything. Just the official update from Samsung.
Sent from my Transformer TF101 using Tapatalk 2

Got you. I was going off his OP. If it matches keep at it. Try the Gremlin Remover as Stephen suggusts. We can get you back to complete stock if it doesn't work.
http://forum.xda-developers.com/showpost.php?p=22596598&postcount=1

I agree with Lumin. Even if it's currently stock we.can reflash stock just to be safe. Also, we can get you back to stock after you root as well if it needs to be returned.
Lumin has great guides for this stuff. Links are in his signature.
Sent from my SGH-T959V using xda premium

I assume I need to be root in order for the gremlin remover to work?

Atrix 2 Not reading SIM/microsim

Just got a new atrix 2 and I had been using a Nokia Lumia 900 microsim with straight talk. So i bought an adapter to put the microsim in making it a full size. I can not get the Atrix to to "Recognize" it has a sim in it. I have even tried several times just putting the microsim in correct position in the phone. It does not recognize anything. The nokia immediately recognizes it. I know other users are using straight talk on their atrix... Was anyone successfull with using a micro sim in an atrix with or without the adapter.
I can figure out why it wont recognize!?

Mag48 said:
Just got a new atrix 2 and I had been using a Nokia Lumia 900 microsim with straight talk. So i bought an adapter to put the microsim in making it a full size. I can not get the Atrix to to "Recognize" it has a sim in it. I have even tried several times just putting the microsim in correct position in the phone. It does not recognize anything. The nokia immediately recognizes it. I know other users are using straight talk on their atrix... Was anyone successfull with using a micro sim in an atrix with or without the adapter.
I can figure out why it wont recognize!?
Click to expand...
Click to collapse
did u check some other sim cards???and what network sim card is urs??and what your rom version?is it 2.3.6 cause lately there have been network issues in 2.3.6

I have a microSIM used for Razr, when I bought Atrix 2, this microSIM with an adaptor works no problem.
Try getting a new SIM card?

My microsim is an AT&T freq. but on Straight Talk. I tried a T-mobile one yesterday and it did not read it either. I'm wondering if the SIM reader is broken. How would I revert back to the previous software version?
Thanks for all your help and feedback.

Ok the 1st thing everyone should have asked is if the phone is sim unlocked. If it is not there in lies your problem with none of the sims working.

The phone is not unlocked however it does not need to be with straight talk as it's an MVNO of AT&T, similar to H20 wireless. It just odd that its not even recognizing a sim card is in it... My lumia 900 read the straight talk sim just fine and data ect. I would have thought the t-mobile card would have atleast prompted it with a invalid sim notification of some sort.

Last I checked and SIM other than an AT&T SIM will need to be unlocked. Call AT&T and the should do it for you for free.
Sent from my MB865 using xda premium

I would think it has to be the reader. Because I am talking on the straight talk sim on the lumia right now. No issues. I just can't even get the phone to recognize a sim has been inserted.

I think this will answer your question pretty well..
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this is a pic of something i got in the box..

Atrix 2 Not reading SIM
I have an AT&T Atrix 2. I am using an AT&T sim card that works fine in my Captivate and SGS2. No matter what I do in RSD Lite, and no matter what I download I can't fix it. The phone turns on normally for the most part. The Android setup screen pops up for about 5 seconds then phone goes to "emergency calls only" lock screen. I'm assuming it's because it doesn't recognize the SIM motoblur and what-not.
Please Help!!!!
BONE stock GB 2.3.6 (via OTA update)

" Searching for service " problem

Hello ! I got this phone a little over a week ago and it was perfectly fine until 2 days ago. I keep getting " searching for network " even though I have signal ( and full bar ) and 4G LTE. I can't make a call or send a text but my internet works fine. I went to Verizon to get a new SIM card and it's still the same. I even download an app to turn off 4G LTE to see if it helped , nope. I searched and can't find anything for the Verizon version of the phone. Someone had the same problem with Sprint. I've tried factory reset as well. Phone is bone stock. Any advice would be greatly appreciated. Thanks :good:

dova702 said:
Hello ! I got this phone a little over a week ago and it was perfectly fine until 2 days ago. I keep getting " searching for network " even though I have signal ( and full bar ) and 4G LTE. I can't make a call or send a text but my internet works fine. I went to Verizon to get a new SIM card and it's still the same. I even download an app to turn off 4G LTE to see if it helped , nope. I searched and can't find anything for the Verizon version of the phone. Someone had the same problem with Sprint. I've tried factory reset as well. Phone is bone stock. Any advice would be greatly appreciated. Thanks :good:
Click to expand...
Click to collapse
I would try reprovisioning the sim. I'd have to find it(on my phone multitasking), course you can do the same, but there is a code you type in the dialer that reprovisions the sim on the phone.
Sent from my SCH-I535 using xda app-developers app

nosympathy said:
I would try reprovisioning the sim. I'd have to find it(on my phone multitasking), course you can do the same, but there is a code you type in the dialer that reprovisions the sim on the phone.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
A quick google search found this code to reprovision the sim card: *2767*3855#
Now, rather that works or not I'm not going to try since I'm having no problems.
Just wonder, are you using the stock battery that came with your phone or are you using an after market one?

This sounds like my phone, sorta. I lost LTE, unless I lock it in using the phoneinfo app, from the market, but when I lock it to LTE then I don't have voice or texting any longer. I rooted my phone, but don't thing that had anything to do with it, because I wasn't getting 4G before I rooted. I haven't called Verizon to get any help yet, but I plan to tomorrow. Have you tried to lock it to cdma, using the phone info app? I am just curious if you can use voice and data on 3G, if you lock it down. If I get any words of wisdom from them tomorrow, I will let you know.

jlangleyrn said:
This sounds like my phone, sorta. I lost LTE, unless I lock it in using the phoneinfo app, from the market, but when I lock it to LTE then I don't have voice or texting any longer. I rooted my phone, but don't thing that had anything to do with it, because I wasn't getting 4G before I rooted. I haven't called Verizon to get any help yet, but I plan to tomorrow. Have you tried to lock it to cdma, using the phone info app? I am just curious if you can use voice and data on 3G, if you lock it down. If I get any words of wisdom from them tomorrow, I will let you know.
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If you are on touchwiz it should be set to global like mine.
Sent from my SCH-I535 using xda app-developers app

dova702 said:
Hello ! I got this phone a little over a week ago and it was perfectly fine until 2 days ago. I keep getting " searching for network " even though I have signal ( and full bar ) and 4G LTE. I can't make a call or send a text but my internet works fine. I went to Verizon to get a new SIM card and it's still the same. I even download an app to turn off 4G LTE to see if it helped , nope. I searched and can't find anything for the Verizon version of the phone. Someone had the same problem with Sprint. I've tried factory reset as well. Phone is bone stock. Any advice would be greatly appreciated. Thanks :good:
Click to expand...
Click to collapse
I have a similar issue - I have a mobile signal, but not recognizing the verizon network. No 4G LTE or anything. I was rooted and flashed cyanogenmod 9 when this happened. I've since taken it back to verizon store to get new SIM and unrooted to factory and still nothing.
I'm starting to think that It's the phone and not something I did to it. Though, I read in another post something about IMEI issues (I see my IMEI number) or that I need to flash the PIT.

scsa20 said:
A quick google search found this code to reprovision the sim card: *2767*3855#
Now, rather that works or not I'm not going to try since I'm having no problems.
Just wonder, are you using the stock battery that came with your phone or are you using an after market one?
Click to expand...
Click to collapse
I am using the stock battery. Just tried the code you mentioned , will report back later today. Thanks !

does this work? i am having the same issues. searching for service on the lockscreen. and the antenna keeps going from 3 bars to none and a circle with a slash through it. any ideas?
update. didn't do squat but restore the phone back to stock. also it re locked the boot-loader. and lost super user. i hope it reboots now. i had to unlock the boot-loader and install SU from the market. but the searching for server still persists.

I have the same exact issue. I actually made a post about it and no one would respond. I had perfect service on mine until I rooted the phone and as soon as I rooted it it started the searching for service ****, even though it shows I have service. When it pulls up searching for service I am able to use the web but no texts or calls. I just don't understand what the problem is nor how to fix it. I have flashed all the different modems and none of them changed anything in the long run. Please someone help us!

[Q] Sprint provisioning needed? Not recognizing device

I bought the Nexus 5 on Google Play the day it came out. After a few days of trouble I finally got it activated on Sprint. When I log into my account on Sprint account there is no image displayed for my Nexus 5. It seems to be unrecognized by the system. I was wondering if anyone else's account looks like this. For those of you who actually bought the phone through Sprint does it recognise the phone in the account or is it just too new of a phone? I just want to make sure I am getting the fastest data speeds available. I had the Nexus 4 on AT&T and I had to be provisioned for faster data.
I uploaded photo of what my account looks like. My like is the one that says Dakota Brown. As you can see my phone is not displayed and everyone else on my plan is:
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Mines not showing up either on the Account page and I too bought mine from the Play Store.
Is yours a 16 gb or 32 gb? Mine is a 32 gb and I assumed the phone image didnt show up because Sprint is only selling a 16 gb. Of course, it could also be the fact that I bought it from the Play store and not thru Sprint directly.

VTEC4ME said:
Mines not showing up either on the Account page and I too bought mine from the Play Store.
Is yours a 16 gb or 32 gb? Mine is a 32 gb and I assumed the phone image didnt show up because Sprint is only selling a 16 gb. Of course, it could also be the fact that I bought it from the Play store and not thru Sprint directly.
Click to expand...
Click to collapse
I have the 16GB. I wonder if people who got it from Sprint directly show an image...

I wouldn't worry about it. I think it's just new. Same thing happened with my Note 2 for a while with Sprint.
FWIW, my page is the same way. However, I know I've been into a different menu that had a drop down (maybe upgrades?) and while the picture/icon wasn't there, it did recognozr the device as a Nexus 5.

jedinegotiator said:
I have the 16GB. I wonder if people who got it from Sprint directly show an image...
Click to expand...
Click to collapse
Has your billing cycle started over yet? Mine doesn't until start over until 3 more days. Maybe it will show up afterwords...
If not, I doubt it plays a factor in your speed connection. Not that Sprint has any room to brag about with their 3G or 4G speeds at this point.
haha

VTEC4ME said:
Has your billing cycle started over yet? Mine doesn't until start over until 3 more days. Maybe it will show up afterwords...
If not, I doubt it plays a factor in your speed connection. Not that Sprint has any room to brag about with their 3G or 4G speeds at this point.
haha
Click to expand...
Click to collapse
I still have 10 days in my cycle. I do want to note that when I go to the my device page and select my line to view details I get a message that my device is not supported:

I'm on AT&T and I don't have an image on my account either. I wouldn't sweat it.

jd1639 said:
I'm on AT&T and I don't have an image on my account either. I wouldn't sweat it.
Click to expand...
Click to collapse
On AT&T You Wouldn't because they do not sell the device. I was just thinking since the Nexus 5 is an official Sprint device it would have an image.

Carrier Provisioning

Crowd helping with carrier VPN, Cellular settings, and Network provisioning.
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Sent from my PH-1 using Tapatalk

Dial *#*#4636#*#* to display information about phone.
Looks like AT&T sim from my Nexus 5X might get me on WiFi calling. Can anyone confirm?
Sent from my PH-1 using Tapatalk

My setup looks the same (sim previously in a pixel) but I think it's lying to us. My phone still drops to 3G during calls.

I wonder if the IMEI on your AT&T account was changed to a device that supports wifi calling/advanced LTE if they would both work?

The SIM in Essential is the LG Nexus 5X IEMI for sure

I'm showing the same with a sim from an S7 Edge. However, WiFi calling doesn't seem to be working. On my S7 I was able to make WiFi calls with my cellular antenna turned off, I can't do the same with my PH-1.

On Sprint, I needed to get a new SIM as my Nexus 6P SIM didn't work, nor did my U11 but that might be due to other reasons. (It sorta worked, but didn't like it).
Went to a store that had them in stock, threw it in, and Boom! LTE+ and crystal clear phone calls. (The earpiece really is good and loud, almost too loud).
I couldn't care less for WiFi Calling since my WiFi is much worse than Sprint LTE... Surprise surprise.

No service on voice on sprint network
My phone connected fine for four days to voice and data now all I have is data no voice it says voice out of service I can't make or receive calls at all only data I when to the Sprint store today and was there for 2hrs and still no voice only data this phone is 700 bucks and all I have is data smh essential support is no help I been begging for a full refund for 6 days now

IM0001 said:
On Sprint, I needed to get a new SIM as my Nexus 6P SIM didn't work, nor did my U11 but that might be due to other reasons. (It sorta worked, but didn't like it).
Went to a store that had them in stock, threw it in, and Boom! LTE+ and crystal clear phone calls. (The earpiece really is good and loud, almost too loud).
I couldn't care less for WiFi Calling since my WiFi is much worse than Sprint LTE... Surprise surprise.
Click to expand...
Click to collapse
My HTC 10 sim wouldn't work either. Sprint locks certain Sims to certain phone groups. Anyone with an unlocked ph1 on Sprint will most likely have to go get a new Sim and will most likely have to factory reset phone after activation to get it all working.

tmac7728 said:
My phone connected fine for four days to voice and data now all I have is data no voice it says voice out of service I can't make or receive calls at all only data I when to the Sprint store today and was there for 2hrs and still no voice only data this phone is 700 bucks and all I have is data smh essential support is no help I been begging for a full refund for 6 days now
Click to expand...
Click to collapse
Call local sprint stores or sprint support themselves and get a new Sim. It's not the phone's fault as mine did this when I used the sim from my U11 which did exactly the same thing you're describing.

They sent me a brand new SIM card for the phone also I was at the sprint tech store where they tried another sim also so yes it is the phone

tmac7728 said:
They sent me a brand new SIM card for the phone also I was at the sprint tech store where they tried another sim also so yes it is the phone
Click to expand...
Click to collapse
Did you try a factory reset after the new SIM?

Took a shot at having ATT try provisioning with Essential IMEI instead of LG Nexus 5X. Network not recognizing PH-1 IMEI. It only provisions UMTS, no LTE. No data network. On chat support for hours.
Update:
As reported on forums, AT&T does not yet recognize this phone's IMEI, and when force registering to network, and reading the serial number, it forces UMTS with no data service. Had to pull SIM back in Nexus 5X to reregister and provision LTE with Nexus IMEI. Returned SIM to PH-1 and now have my data back, as well the s#!+ cell signal I had since day 1.

Why do people even bother provisioning with AT&T. Everytime I interact with them, they have managed to make my problem worse.
If you have a properly provisioned LTE sim from a prior phone, just pop it into the essential and do not call ATT.

APN Business.....stuck...return label in hand.
Got my PH1 yesterday and really do like it. Really struggling with APN settings. I have Cellcom (Wisconsin based using Verizon Network), I put in my sim and change network type to global(I’ve tried most of the other options) I can go into Edit Access Point and modify the majority of the info except APN Type...needing to add mms to the “default,dun,supl,mms” or course that is grayed out. Which results in texts going thru but mms photos and group messages sit and spin until erroring out. Any ideas?

No option to add a new apn. Can only reset to default.

Bboldajr said:
No option to add a new apn. Can only reset to default.
Click to expand...
Click to collapse
There a little plus button on the top of the APN screen. You can definitely add one.

mallman said:
There a little plus button on the top of the APN screen. You can definitely add one.
Click to expand...
Click to collapse
No, you definitely can't. Not if your phone isn't working completely on Verizon like mine also. No plus sign, and about half the APN settings are not changeable. I was able to change one setting and got mms working.
Sent from my PH-1 using Tapatalk

dpackerz said:
No, you definitely can't. Not if your phone isn't working completely on Verizon like mine also. No plus sign, and about half the APN settings are not changeable. I was able to change one setting and got mms working.
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
I know this is an old post but if you have a Verizon sim, even if not active, you should be able to add a new apn. Then after saving pop your cellcom sim in.
Sent from my iPhone using Tapatalk

Using 8.1 Official and on Verizon. I notice APN bearer as a double comma after HSPAR. I have seen some parsing software consider a double comma as an end of string null. I wonder if the last two entries are being seen by the phone? HSDPA and HSUPA