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Problems with service

Okay. So I got a SGS4G off of Ebay, it arrived today. I popped in my T-mobile SIM card and activated my account. 5 hours later, still no service or anything so I contacted T-mobile. They say that it's something to do with the phone, as my account is active and the SIM card works in another T-Mobile phone. The IMEI from *#06# is slightly longer than the IMEI on the sticker on the back.
unfortunately, nothing is working. Phone shows three to four bars, yet on lock screen it says "no service." When I try to make a phone call, I get another error "phone not registered on network"
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How do I get this phone to work?!
Sent from my SGH-T959V using Tapatalk 2

If your IMEI doesn't match that is a problem. And there is no real solution to fix it. You can also check your IMEI in settings - about phone - status. See if it is the same that is on the box there. If not - search the forum for IMEI and read up on it.

Well I did lokk under the About Phone settings, and it does match there. I realized the number from *#06# had included the IMEI SV. So I'm pretty sure that the IMEI is good, at least in that sense.
I was chatting with T-mobile last night and they weren't very helpful; only thing I learned was it wasn't the SIM card because that works in another phone. Thinking about either bringing it into a store or calling to see if someone else can help.
Worse case scenario is I just return it on Ebay and get my money back.
Sent from my SGH-T959V using Tapatalk 2

Go into Settings -> About phone. Post back the Firmware version, Baseband version, Kernel version, and build number.
Also, check to make sure the access point name (APN) is there. Go into Settings -> Wireless and network -> Mobile networks -> Access Point Names. You should see:
T-Mobile US (epc.tmobile.com)
Let us know if the APN is not there & we can tell you how to put it back.

stephen_w said:
Go into Settings -> About phone. Post back the Firmware version, Baseband version, Kernel version, and build number.
Also, check to make sure the access point name (APN) is there. Go into Settings -> Wireless and network -> Mobile networks -> Access Point Names. You should see:
T-Mobile US (epc.tmobile.com)
Let us know if the APN is not there & we can tell you how to put it back.
Click to expand...
Click to collapse
Firmware version: 2.3.6
Baseband version: T959VUKJ6
Kernel version: 2.6.35.7-T959VUVKJ6-CL694130
Build number: GINGERBREAD.VUKJ6
APN is there and selected. No other APNs are listed.
Sent from my Transformer TF101 using Tapatalk 2

Check the metal sim contacts to make sure they aren't broken.
Otherwise, the phones imei was blacklisted for either not paying their bill or being stolen.
Sent from my Nexus S using xda premium

I've had this problem before and it was caused because I was connect to an att tower... so for me I had to go to settings>wireless and networks>mobile networks>network operators then make sure it is setup for automatic selection... and make sure auto mode for every setting is right and make sure data roaming is on. If that doesn't work then go in and select manual and scan networks and click on T-Mobile.
Sent from my SGH-T959V using XDA

I tried to select the network, but I just got an error. "Error while searching for networks."
If the phone is blacklisted, is there any way I can get it to work? Like by bringing my receipt from Ebay into the store or something? I really like the phone, and it's in great condition physically, but if I can't use it then obviously I'm going to return it.
Sent from my SGH-T959V using Tapatalk 2

I'm wondering if a factory data reset & maybe flashing back to stock might help?
Also, you could download and use an app called GPS Aids from Google Play. It has a hard reset feature that REALLY resets the phone. It helped me before.

By stock, do you mean Froyo (what came on the phone when I got it)? I'm not rooted, so the gingerbread it's running now is just the official update from Samsung via kies mini.
I've tried a regular factory reset, both through the menu and thru the hardware buttons. I'll try that app however and see.
Sent from my SGH-T959V using Tapatalk 2

App didn't work. Thinking about bringing it into T-mobile to see if they can at least confirm it is a blacklisted IMEI, or figure out what the hell is wrong with it
Sent from my Transformer TF101 using Tapatalk 2

The US doesn't have a blacklist yet. The main cell companies just very recently agreed to set up a system like it.

So if there is no actual blacklist, then what could be the cause of the SIM not working in the SGS4G but it would work in another T-mobile phone?
Sent from my Transformer TF101 using Tapatalk 2

I told you - if your IMEI is bad you are in a tough spot. There is only one person in the XDA forum that has a proven fix... ODIA. Search IMEI and you will see why I am telling you that if it is bad you do not have many options.

lol
very well then
Sent from my Transformer TF101 using Tapatalk 2

Earlier he said the IMEI was ok. It's definitely an odd problem, though. I'm on the mobile app right now, so I can't look but did you try flashing a stock ROM and/or try Thomas' Gremelin Remover?
Sent from my SGH-T959V using xda premium

I haven't rooted the phone yet, mostly because if it is a problem that can't be fixed, I can at least return it to the seller for a refund/exchange. It's fully stock, no rooting or anything. Just the official update from Samsung.
Sent from my Transformer TF101 using Tapatalk 2

Got you. I was going off his OP. If it matches keep at it. Try the Gremlin Remover as Stephen suggusts. We can get you back to complete stock if it doesn't work.
http://forum.xda-developers.com/showpost.php?p=22596598&postcount=1

I agree with Lumin. Even if it's currently stock we.can reflash stock just to be safe. Also, we can get you back to stock after you root as well if it needs to be returned.
Lumin has great guides for this stuff. Links are in his signature.
Sent from my SGH-T959V using xda premium

I assume I need to be root in order for the gremlin remover to work?

whats your phone "lock" state when entering *#7465625#

when entering *#7465625# , mine states that all locks are "off", i have not unlocked it, bought it new, can anyone elase confirm this, even the word "Personalization" is misspelled
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I have found that most of the "codes" are unreliable at best when used on the Skyrocket. That is if they work at all.

scott14719 said:
I have found that most of the "codes" are unreliable at best when used on the Skyrocket. That is if they work at all.
Click to expand...
Click to collapse
i havent used any, i was checking the status of the locks, im going to wait for my son to come home later and use his virgin sim card to see if it is unlocked, i bought it new from rogers, my thinking is that with a legit sim installed it would show locks as "off"
edit: even with no sim card it shows locks as off, maybe i got an unlocked phone from rogers

vincom said:
when entering *#7465625# , mine states that all locks are "off", i have not unlocked it, bought it new, can anyone elase confirm this, even the word "Personalization" is misspelled
Click to expand...
Click to collapse
mine is exactly the same as your's.......roger's ics stock-rooted

dillfever said:
mine is exactly the same as your's.......roger's ics stock-rooted
Click to expand...
Click to collapse
in about 40min my son will b home and i will put his virgin mobile sim card in and see if it is really unlocked or just a bogus menu.
anyone else try it yet?

Mine also is exactly the same..bought brand new at an at&t store..everything is OFF

vincom said:
in about 40min my son will b home and i will put his virgin mobile sim card in and see if it is really unlocked or just a bogus menu.
anyone else try it yet?
Click to expand...
Click to collapse
just confirmed with a virgin sim, it is indeed locked even though menu says no.
in the notification drop down menu "invalid sim card, sim network locked"

vincom said:
just confirmed with a virgin sim, it is indeed locked even though menu says no.
in the notification drop down menu "invalid sim card, sim network locked"
Click to expand...
Click to collapse
so i bought an unlock code off ebay for just over $6, and it worked, but i had to flash back to stock first to be able to enter unlock code

vincom said:
so i bought an unlock code off ebay for just over $6, and it worked, but i had to flash back to stock first to be able to enter unlock code
Click to expand...
Click to collapse
link please for the code seller ad ?
and did it work fine ?

worked great, was on seans skyics, but the screen to enter unlock code would not come up w/virgin sim installed. so odin'd rogers stock ics, kept rogers sim card in, went throught setup of phone, restarted phone w/virgins sim and the unlock screen came up, entered the 8 numbers, took a few seconds and voila, it said network unlocked, or something like that, reinstalled skyics from backup, kept virgin sim card in, and still unlocked.
edit: conclusion, if on custom rom and the "enter the code screen" does not come up, you must return to stock to be able to get that screen to come up to enter the unlock code.
HOW TO ENTER UNLOCK CODE:
RETURN TO STOCK ICS, OR GB BUT ICS PREFERRED WITH TUTORIAL HERE [HOWTO] NEWB GUIDES TO: | RESTORE TO STOCK | USE ODIN | INSTALL CWM | ROOT | ics & gb
ONCE STOCK HAS BEEN INSTALLED AND CONFIRMED THAT IT BOOTS AND IS FUNCTIONAL, TURN PHONE OFF.
W/PHONE OFF INSERT NEW CARRIERS SIM CARD
RESTART PHONE, THE UNLOCK SCREEN SHOULD COME UP, ENTER CODE AND WAIT FOR CONFIRMATION.
ONCE CODE HAS BEEN EXCEPTED AND PHONE HAS BOOTED AND CONFIRMED WORKING ON NEW CARRIER YOU CAN PROCEED TO INSTALL CUSTOM ROMS.
NOTE: MAKE SURE RADIO IS USING/CONFIGURED TO USE THE FREQUENCY FOR THE NEW CARRIER
ITS A PERMANENT UNLOCK EVEN WHEN SWITCHING BETWEEN ROMS, STOCK OR CUSTOM
THERE IS NOWAY TO REMOVE CODE, NO FORMATTING PROCEDURES OF INSTALLING AND/OR USING ROMS, EITHER THROUGH ODIN OR RECOVERY(STOCK/CWM/TWRP), WILL REMOVE CODE
Click to expand...
Click to collapse
got it from this guy http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=320896669987, for a rogers locked phone, i got the code in 3-4hrs on a sat afternoon, i paid a little less because i had ebay dollars, hes selling it for US $7.05 , i didnt even need the unlock, but for that price wtf!

Just for rogers

mahanddeem said:
Just for rogers
Click to expand...
Click to collapse
ya, wow, one thing we can brag about.

hi all. i just got the galaxy s2 from rogers. the phone is showing me that everething is off. im truing to buy a code on line but already 2websites have replied me that they dont have the code for this imei. and that i need to buy a 30$ code from samsung. the phone is 100% from rogers and working fine with rogers sim.
some wone can help me?

Weird... That code doesn't work on my rogers phone!
Sent from my SGH-I727 using xda premium

Just an FYI.. I have unlocked (network unlocked) several phones from AT&T simply by calling customer service and requesting the "subsidy unlock code". I simply told them I was traveling overseas, and that I didn't want to pay for international service. I entered the codes given to me by AT&T (for free) using directions that I had found through Google, and bam! Instant carrier unlocked phone for free

KaoticEvil said:
Just an FYI.. I have unlocked (network unlocked) several phones from AT&T simply by calling customer service and requesting the "subsidy unlock code". I simply told them I was traveling overseas, and that I didn't want to pay for international service. I entered the codes given to me by AT&T (for free) using directions that I had found through Google, and bam! Instant carrier unlocked phone for free
Click to expand...
Click to collapse
Have u done that with a skyrocket? Its an att exclusive so don't they refuse to give out codes?
Sent from my SGH-I727 using Tapatalk 2

kchen96 said:
Have u done that with a skyrocket? Its an att exclusive so don't they refuse to give out codes?
Click to expand...
Click to collapse
If you've had your SR for 6 months and account is in good standing ATT will provide subsidy unlock code, press them to open a case to request the code from Samsung, you will receive it via email in about a week.

Yes I have had it for about 5 and a half months but by the time I would have been going overseas it would be 6 months, they gave it to me without a hassle. To keep this on topic, tried to input the code and it didn't work...I see you must have a stock tomorrow and I am on alimbean so I am really of no use, sorry
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

Mine shows lock off in all cases..
Sent from my SAMSUNG-SGH-I727 using xda premium

This is meaningless. It will show lock off and still be locked to the network.

Signal Bars But No Connection

Hey folks, i've been looking forward to getting on this phone for awhile now, and I'm glad we have the kind of community we do. I'll get to my problem right away and then give the background.
I will often have two or three signal bars, but be unable to send texts, make calls, or use data. When this happens, the signal bars and the 4g icon are white, not blue.
I had a windows phone 7 prior to this and had the same trouble, and managed to get them to send me this phone as a warranty replacement. When I continued to have trouble, I got a new Sim card too. I am still having trouble.
Many of my friends live in the area and use at&t and have no trouble, including one friend with an atrix2. Any thoughts, folks?
Sent from my MB865 using Tapatalk 2

Silas0220 said:
Hey folks, i've been looking forward to getting on this phone for awhile now, and I'm glad we have the kind of community we do. I'll get to my problem right away and then give the background.
I will often have two or three signal bars, but be unable to send texts, make calls, or use data. When this happens, the signal bars and the 4g icon are white, not blue.
I had a windows phone 7 prior to this and had the same trouble, and managed to get them to send me this phone as a warranty replacement. When I continued to have trouble, I got a new Sim card too. I am still having trouble.
Many of my friends live in the area and use at&t and have no trouble, including one friend with an atrix2. Any thoughts, folks?
Sent from my MB865 using Tapatalk 2
Click to expand...
Click to collapse
I think u have the data 4g off
Sent from my MB865 using xda premium

The white signal bars indicate that the device is not synced to Google's servers, when blue they are synced.
Make sure the "enable data" box is ticked in: settings>battery and data manager>data delivery
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Also, make sure the "data saver" box is left unticked in settings.
Sent from my MB865 using xda's premium carrier pigeon service

Thanks guys, data is definitely enabled and data saver definitely is not. This is an intermittent problem, I often have a perfectly fine connection. And I often do not, lol.
Sent from my MB865 using Tapatalk 2

Silas0220 said:
Hey folks, i've been looking forward to getting on this phone for awhile now, and I'm glad we have the kind of community we do. I'll get to my problem right away and then give the background.
I will often have two or three signal bars, but be unable to send texts, make calls, or use data. When this happens, the signal bars and the 4g icon are white, not blue.
I had a windows phone 7 prior to this and had the same trouble, and managed to get them to send me this phone as a warranty replacement. When I continued to have trouble, I got a new Sim card too. I am still having trouble.
Many of my friends live in the area and use at&t and have no trouble, including one friend with an atrix2. Any thoughts, folks?
Sent from my MB865 using Tapatalk 2
Click to expand...
Click to collapse
i recently had a similar issue. after factory resets and fxz, still had the problem. so after a good hour of useless att tech support they decided it wasnt on their end, that it was a hardware issue, and shipped me out another phone.

How long ago was the SIM card replaced? Even if it was rather recent, that's a possibility still. SIMs do go bad, they do have a lifespan, and can still be the cause. You might try getting a new one, that's faster (obviously) than waiting on a warrantied phone replacement. I've had mine changed three or four times over the course of a year, but I also swap SIMs and that degrades the contact points of the card. AT&T is pretty darn good about being willing to give you a new SIM.
Sent from my MB865 using xda's premium carrier pigeon service

Apex_Strider said:
How long ago was the SIM card replaced? Even if it was rather recent, that's a possibility still. SIMs do go bad, they do have a lifespan, and can still be the cause. You might try getting a new one, that's faster (obviously) than waiting on a warrantied phone replacement. I've had mine changed three or four times over the course of a year, but I also swap SIMs and that degrades the contact points of the card. AT&T is pretty darn good about being willing to give you a new SIM.
Sent from my MB865 using xda's premium carrier pigeon service
Click to expand...
Click to collapse
I'm pretty sure they'll toss you the first 3 free, then its $20 every time you need one after that for the life of the 2 year contract.
---------- Post added at 03:54 AM ---------- Previous post was at 03:51 AM ----------
Apex_Strider said:
How long ago was the SIM card replaced? Even if it was rather recent, that's a possibility still. SIMs do go bad, they do have a lifespan, and can still be the cause. You might try getting a new one, that's faster (obviously) than waiting on a warrantied phone replacement. I've had mine changed three or four times over the course of a year, but I also swap SIMs and that degrades the contact points of the card. AT&T is pretty darn good about being willing to give you a new SIM.
Sent from my MB865 using xda's premium carrier pigeon service
Click to expand...
Click to collapse
I remember part of my problem was the Sims SMSC #, but I got that from att with ease

Its a long shot, but I've seen it often. Have them check to make sure you are set to correct market in att's system.
Sent from my MB865 using xda app-developers app

The SIM card change was only a few days ago. I'm almost certain it can't be hardware related. I mean, this issue has gone on through two completely different phones (Focus Flash and Atrix 2) from two different manufacturers (Samsung and Moto) with two different operating systems (Windows Phone 7 and Android). Not to mention the new SIM card.
Heck, the only things left that are the same are my phone number and my AT&T Address Book. I think...

Silas0220 said:
The SIM card change was only a few days ago. I'm almost certain it can't be hardware related. I mean, this issue has gone on through two completely different phones (Focus Flash and Atrix 2) from two different manufacturers (Samsung and Moto) with two different operating systems (Windows Phone 7 and Android). Not to mention the new SIM card.
Heck, the only things left that are the same are my phone number and my AT&T Address Book. I think...
Click to expand...
Click to collapse
Have you considered moving somewhere close enough to an AT&T cell tower where you could throw a rock at it and hit it? :silly:

That sounds like an excellent idea! I'll work on that .

S7 wont go into LTE tmobile unlocked/cricket sim

Sorry if this a repost of any nature I purchased a phone off a guy in cricket the other day who said his s4 was running faster then his s7.
so i got the s7 cheap.
I have the s7 now everything works except these factors:
1. the imei is 15 chrs and the imeisv is 2 chrs
2. i cant get it to go into LTE and the preferred networks are all 2g and 3g.
3. i have tried changing the APN's but to no avail when i type *#*#4636#*#* into the dialer i cant change it from wcdma prefferred to anything of the cdma/gsm/lte auto
the weather is stuck on London aswell.. if that helps any? and only allows update from 2g/3g network
im new to this anby havent messed with odin yet. it is unlocked for the wifi hotspot which cricket doesn't allow. which is odd to me.
tldr:
pretty much my problem is the internet is slow and the data is slow i want to be able to get it to faster speeds
any help would be appreciated

riddleraol said:
Sorry if this a repost of any nature I purchased a phone off a guy in cricket the other day who said his s4 was running faster then his s7.
so i got the s7 cheap.
I have the s7 now everything works except these factors:
1. the imei is 16 chrs and the imeisv is 2 chrs
2. i cant get it to go into LTE and the preferred networks are all 2g and 3g.
3. i have tried changing the APN's but to no avail when i type *#*#4636#*#* into the dialer i cant change it from wcdma prefferred to anything of the cdma/gsm/lte auto
the weather is stuck on London aswell.. if that helps any? and only allows update from 2g/3g network
im new to this anby havent messed with odin yet. it is unlocked for the wifi hotspot which cricket doesn't allow. which is odd to me.
tldr:
pretty much my problem is the internet is slow and the data is slow i want to be able to get it to faster speeds
any help would be appreciated
Click to expand...
Click to collapse
From what I've heard in other threads, I think that you have to call your carrier so they can unlock the phone. Then you will be able to use LTE, but since its the exynos it will show it as 4G, its the same thing.

Travis Bickle said:
From what I've heard in other threads, I think that you have to call your carrier so they can unlock the phone. Then you will be able to use LTE, but since its the exynos it will show it as 4G, its the same thing.
Click to expand...
Click to collapse
the guy at cricket did the set up i bought it off a guy who came in the store complaining on it. the phone was already unlocked.... it has the tmobile start up screen on it still.

riddleraol said:
the guy at cricket did the set up i bought it off a guy who came in the store complaining on it. the phone was already unlocked.... it has the tmobile start up screen on it still.
Click to expand...
Click to collapse
My bad, I thought it was the exynos. Maybe that will help. https://www.cricketwireless.com/sup...ice-byod/customer/bring-your-own-android.html
Also you need to make sure that your phone has all the bands Cricket uses for LTE in your area. http://www.samsung.com/us/support/owners/product/SM-G930TZKATMB
With this code you can change bands priority ##3282# but you will need the MLS code.
I'm not much of a help as I'm from Europe and dont really know about carrier phones. Seems like T-Mobile, for example, has unlocked only the bands it uses and not all the bands so you can't go to another carrier easily.

I have the T-Mobile Galaxy S7 and use it on AT&T, so you'll have no problems. Dial *#2263# and hit select all bands then hit apply band configuration. Exit and you should have LTE working. To confirm dial *#0011# and see what LTE band you're connected to.

nicotheandroidguy said:
I have the T-Mobile Galaxy S7 and use it on AT&T, so you'll have no problems. Dial *#2263# and hit select all bands then hit apply band configuration. Exit and you should have LTE working. To confirm dial *#0011# and see what LTE band you're connected to.
Click to expand...
Click to collapse
i get an error saying "connection problem or invalid mmi code"

riddleraol said:
i get an error saying "connection problem or invalid mmi code"
Click to expand...
Click to collapse
If it's the T-Mobile version it should work. What's the model #?
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Make sure to dial the codes without spaces and don't hit send.
Sent from my SM-G930T using Tapatalk

sm-g930t
andriod version 6.0.1
baseband version g930fvpu1apb5
kernel version:3.10.72
[email protected] #5
fri july 15th 19:28:48 CST 2016
build LRX22G.G930FZCU1AOD9
custom build version:
SEPF_SM_G930F_5.0.2_0008
i tried everything even using the + before it.
also my head phone jack is doesn't work if thats anything to do with it

nicotheandroidguy said:
If it's the T-Mobile version it should work. What's the model #? Make sure to dial the codes without spaces and don't hit send.
Sent from my SM-G930T using Tapatalk
Click to expand...
Click to collapse
dialed codes without hitting send. nothing happens says ussd code is running when i hit send loading...... thenconnection problem or invalid mmi,
also my head phone jack is not working when i plug in the head phones the music keeps playing would that have something to do with the firmware they loaded or a hardware issue? do i need to dl odin and put firm ware back on ect. im new to this so thanks for all your help.

riddleraol said:
dialed codes without hitting send. nothing happens says ussd code is running when i hit send loading...... thenconnection problem or invalid mmi,
also my head phone jack is not working when i plug in the head phones the music keeps playing would that have something to do with the firmware they loaded or a hardware issue? do i need to dl odin and put firm ware back on ect. im new to this so thanks for all your help.
Click to expand...
Click to collapse
I think you just got a lemon (bad) phone from the Cricket dealer. Try and get a warranty exchange through Samsung.
Sent from my SM-G930T using Tapatalk

nicotheandroidguy said:
I think you just got a lemon (bad) phone from the Cricket dealer. Try and get a warranty exchange through Samsung.
Sent from my SM-G930T using Tapatalk
Click to expand...
Click to collapse
it was a guy in store not cricket trying to sell it to cricket guy can i get will samsung exchange a non retail deal?

riddleraol said:
it was a guy in store not cricket trying to sell it to cricket guy can i get will samsung exchange a non retail deal?
Click to expand...
Click to collapse
Not sure. Hopefully.

Carrier Provisioning

Crowd helping with carrier VPN, Cellular settings, and Network provisioning.
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Sent from my PH-1 using Tapatalk

Dial *#*#4636#*#* to display information about phone.
Looks like AT&T sim from my Nexus 5X might get me on WiFi calling. Can anyone confirm?
Sent from my PH-1 using Tapatalk

My setup looks the same (sim previously in a pixel) but I think it's lying to us. My phone still drops to 3G during calls.

I wonder if the IMEI on your AT&T account was changed to a device that supports wifi calling/advanced LTE if they would both work?

The SIM in Essential is the LG Nexus 5X IEMI for sure

I'm showing the same with a sim from an S7 Edge. However, WiFi calling doesn't seem to be working. On my S7 I was able to make WiFi calls with my cellular antenna turned off, I can't do the same with my PH-1.

On Sprint, I needed to get a new SIM as my Nexus 6P SIM didn't work, nor did my U11 but that might be due to other reasons. (It sorta worked, but didn't like it).
Went to a store that had them in stock, threw it in, and Boom! LTE+ and crystal clear phone calls. (The earpiece really is good and loud, almost too loud).
I couldn't care less for WiFi Calling since my WiFi is much worse than Sprint LTE... Surprise surprise.

No service on voice on sprint network
My phone connected fine for four days to voice and data now all I have is data no voice it says voice out of service I can't make or receive calls at all only data I when to the Sprint store today and was there for 2hrs and still no voice only data this phone is 700 bucks and all I have is data smh essential support is no help I been begging for a full refund for 6 days now

IM0001 said:
On Sprint, I needed to get a new SIM as my Nexus 6P SIM didn't work, nor did my U11 but that might be due to other reasons. (It sorta worked, but didn't like it).
Went to a store that had them in stock, threw it in, and Boom! LTE+ and crystal clear phone calls. (The earpiece really is good and loud, almost too loud).
I couldn't care less for WiFi Calling since my WiFi is much worse than Sprint LTE... Surprise surprise.
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Click to collapse
My HTC 10 sim wouldn't work either. Sprint locks certain Sims to certain phone groups. Anyone with an unlocked ph1 on Sprint will most likely have to go get a new Sim and will most likely have to factory reset phone after activation to get it all working.

tmac7728 said:
My phone connected fine for four days to voice and data now all I have is data no voice it says voice out of service I can't make or receive calls at all only data I when to the Sprint store today and was there for 2hrs and still no voice only data this phone is 700 bucks and all I have is data smh essential support is no help I been begging for a full refund for 6 days now
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Click to collapse
Call local sprint stores or sprint support themselves and get a new Sim. It's not the phone's fault as mine did this when I used the sim from my U11 which did exactly the same thing you're describing.

They sent me a brand new SIM card for the phone also I was at the sprint tech store where they tried another sim also so yes it is the phone

tmac7728 said:
They sent me a brand new SIM card for the phone also I was at the sprint tech store where they tried another sim also so yes it is the phone
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Did you try a factory reset after the new SIM?

Took a shot at having ATT try provisioning with Essential IMEI instead of LG Nexus 5X. Network not recognizing PH-1 IMEI. It only provisions UMTS, no LTE. No data network. On chat support for hours.
Update:
As reported on forums, AT&T does not yet recognize this phone's IMEI, and when force registering to network, and reading the serial number, it forces UMTS with no data service. Had to pull SIM back in Nexus 5X to reregister and provision LTE with Nexus IMEI. Returned SIM to PH-1 and now have my data back, as well the s#!+ cell signal I had since day 1.

Why do people even bother provisioning with AT&T. Everytime I interact with them, they have managed to make my problem worse.
If you have a properly provisioned LTE sim from a prior phone, just pop it into the essential and do not call ATT.

APN Business.....stuck...return label in hand.
Got my PH1 yesterday and really do like it. Really struggling with APN settings. I have Cellcom (Wisconsin based using Verizon Network), I put in my sim and change network type to global(I’ve tried most of the other options) I can go into Edit Access Point and modify the majority of the info except APN Type...needing to add mms to the “default,dun,supl,mms” or course that is grayed out. Which results in texts going thru but mms photos and group messages sit and spin until erroring out. Any ideas?

No option to add a new apn. Can only reset to default.

Bboldajr said:
No option to add a new apn. Can only reset to default.
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There a little plus button on the top of the APN screen. You can definitely add one.

mallman said:
There a little plus button on the top of the APN screen. You can definitely add one.
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No, you definitely can't. Not if your phone isn't working completely on Verizon like mine also. No plus sign, and about half the APN settings are not changeable. I was able to change one setting and got mms working.
Sent from my PH-1 using Tapatalk

dpackerz said:
No, you definitely can't. Not if your phone isn't working completely on Verizon like mine also. No plus sign, and about half the APN settings are not changeable. I was able to change one setting and got mms working.
Sent from my PH-1 using Tapatalk
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I know this is an old post but if you have a Verizon sim, even if not active, you should be able to add a new apn. Then after saving pop your cellcom sim in.
Sent from my iPhone using Tapatalk

Using 8.1 Official and on Verizon. I notice APN bearer as a double comma after HSPAR. I have seen some parsing software consider a double comma as an end of string null. I wonder if the last two entries are being seen by the phone? HSDPA and HSUPA