My gf has a N5 and decided to let the update install (not sure which one was on the 23rd) and all of the sudden her phone just went crazy. It reboots randomly, sometimes it will boot completely and other times it just gets stuck at the boot screen. Before this update the phone was working normally and it doesn't appear to be an issue with the power button.
Her phone is bone stock. No root, no unlock. It is unfortunate, but she is on travel and has no phone.
Has anyone else seen this sort of issue after a software update?
Yes it can happen. Did you try to clear cache from your stock recovery?
I will do this once she is back from her trip. She tried to wipe the cache already, but it just got stuck there and afterwards she was not able to get past the google logo. I hope that it lets me wipe the cache and it sorts things out... I will post back once I have a chance to look at the phone to see what's going on with it.
EcPercy said:
I will do this once she is back from her trip. She tried to wipe the cache already, but it just got stuck there and afterwards she was not able to get past the google logo. I hope that it lets me wipe the cache and it sorts things out... I will post back once I have a chance to look at the phone to see what's going on with it.
Click to expand...
Click to collapse
If it doesn't fix your issue you should flash the factory images to start from scratch.
Also wiping the cache partition can take a long time on a nexus 5 - sometimes 10 to 15 minutes. Not sure why this is - on my Nexus 7 wiping the cache take seconds.
Trev
Got the phone yesterday. I wound up having to reinstall the OS and then factory reset. Not sure what happened to it, but it's working fine now.
Related
I have a Sprint Nexus S4g, and have been using Bugless Beast ROM for a few weeks. About a week ago I started having Random reboots to recovery, as well as locking up at the Google splash screen when rebooting. I have also had many problems with google apps crashing as well as the phone just being locked up when I go to use it (in this case the notification lights usually are lit).
I have tried clearing cache/dalvick cache and factory reset. The last time I even wiped my SD card and am now stopping Google from installing my apps other than Goomanager.
about an hour after my last attempt, I got my first random reboot to recovery. I am not sure what to try next.
Thanks for any help!
Go back to stock and see if the problems persist
snandlal said:
Go back to stock and see if the problems persist
Click to expand...
Click to collapse
I am going to try when I get home. If that doesn't work, I guess I will send it to Samsung under warranty.
Just returned to stock, and it is still locking up.
My infuse is rooted with zues. A few weeks ago, it was stuck on the samsung boot logo and it keeps looping. I wiped data and cache and installed zues again and it was fixed. Last night, this happened... so my phone turns on for 2 minutes max, then turns off and starts the loop. I can only keep on for 2 minutes before it starts looping again. by saying keeping it on for 2 minutes, i mean everything works! talk, text, games, ect...
so i turned it off, went to clockwork or root menu, whatever you guys call it, and i wiped data and cache. Whats weird is that even on boot menu or clockwork, it still wont stay on, it keeps turning off and turns on and loops!
i installed zues again, still turns off and loops
next step? is my phone dead?
Did you have any undervolt settings applied?
The phone is not underclocked, it is not overclocked. It was rooted, I unrooted it. its currently unrooted absolutely factory stock and still doing that. What can I do to fix this?
warranty is over as of 3 months ago
Forgot to mention the most important thing!!!
When I am on the phone with someone, it works perfectly forever, as soon as i hang up, it ends the call. this key thing might help someone find the solution!!
himalaya333 said:
My infuse is rooted with zues. A few weeks ago, it was stuck on the samsung boot logo and it keeps looping. I wiped data and cache and installed zues again and it was fixed. Last night, this happened... so my phone turns on for 2 minutes max, then turns off and starts the loop. I can only keep on for 2 minutes before it starts looping again. by saying keeping it on for 2 minutes, i mean everything works! talk, text, games, ect...
so i turned it off, went to clockwork or root menu, whatever you guys call it, and i wiped data and cache. Whats weird is that even on boot menu or clockwork, it still wont stay on, it keeps turning off and turns on and loops!
i installed zues again, still turns off and loops
next step? is my phone dead?
Click to expand...
Click to collapse
Don't panic just yet... I doubt your phone is dead.
You say you've "wiped data and cache". Are you also making sure to wipe /system and Dalvik Cache?
Try flashing Zeus again.
Boot to CWM, Wipe EVERYTHING (/data, /cache, /system, Dalvik Cache). (Alternatively, get "Clean Wipe" from Qkster's Scripts and flash with CWM to easily wipe everything.)
Flash Zeus and go.
If you're still having problems, perhaps try a different rom?
okay, I read everything you guys wrote.. This is where I am, I am open to suggestions
I am on the stock rom and unrooted. Phone still boot loops. What should I do now? Step by step instructions would be great. Im unrooted, so should i root again? even though im having this problem?
bump! really need help with this guys!
Have you tried going back to stock?
If it keeps looping while on download mode then I would say you are dealing with a hardware issue.
Sent from my sweet & buttery Infuse
It just came to me that it doesn't loop in download mode. It does loop in clockwork, I flashed the stock kernel using ODIN and went completely stock through ODIN.
How do i fix this? i'm pissed that i had it for a year and three months and right after the warranty ended, the phone stopped working! Samsung never again unless this issue is fixed
I'm a newbie to flashing, so take it with a grain of salt. At least two more things seem worth trying to me:
1 - Try factory data reset (assuming you already tried the wipe Davlick and wipe cache). I'm not positive what this does, but I think you may lose some of your data if it's not backed up.
2 - If that doesn't work, try qkster's Heimdall UCLB3 stock (since you can get into download mode...shouldn't be a problem). This is complete back to stock so should be able to clear any software problem I'd think. I know you may think it's redundant since you are already back to stock, but worth trying imo since some things just take more than one try, and you may have had a bad flash the first time around.
Why zeus? try latest ones with jelly bean
Hey,
Try other roms based out of jelly bean. They are pretty stable. CM10 with 09/14 build is the latest
Here are the standard steps if you have CWM enabled.
1. Factory re-set (only when switching between different roms).
2. Cache partition wipe
3. Dalvik Cache wipe
4. Install the zip file
5. Re-start and wait until it re-starts. Initially it will take some time.
I have tried various roms and versions as well. Best would be the CM10 Jelly bean.
Thanks Kran.
Nexus 5 here and tried both CWM and TWRP and each have the same issue. It just sits there and does nothing when doing a wipe cache. I have seen others having the same thing and the answers are it much be your device. Then if you power it off it loses the IMEI and anything network related and has to be reverted all the way back to stock. Very annoying really and more that this gets ignored and the threads closed.
GrandMstrBud said:
Nexus 5 here and tried both CWM and TWRP and each have the same issue. It just sits there and does nothing when doing a wipe cache. I have seen others having the same thing and the answers are it much be your device. Then if you power it off it loses the IMEI and anything network related and has to be reverted all the way back to stock. Very annoying really and more that this gets ignored and the threads closed.
Click to expand...
Click to collapse
It takes around 5min to wipe cache, dont interrupt it.
Sent from my Nexus 5
I've noticed that now, should be a sticky or something. I myself am not used to it taking more than a few seconds on any other device.
Anyone know why it takes so long to wipe cache on this? I'm like Grand and seeing it only take a few seconds.
Sent from the jaws of my Hammerhead!
Yup, this should be in the sticky guide. I am on android since the days of G1, and even I was stumped for a bit. Thankfully I did not loose anything. But yes, I did not boot into Android. I just rebooted into bootloader by long pressing power to reset and again wiped cache. This time I decided to wait it out, and there it was. Took much longer than usual to wipe cache with CWM.
Oh crap, I tried wiping the cache from the stock recovery and it just sat there forever, so I powered it down and rebooted it before reading this thread (I've done this on many Android devices and it never took this long...). I encountered problems with Google Play Services when it started back up so I decided to do a factory reset, but it didn't seem to start when doing it through the settings so I started it in recovery (format data/cache). And now it is just sitting here, as it has for the last 10 minutes... I'm starting to get worried. What should I do?
EDIT: right after I wrote this, the factory reset finished. Am rebooting now.
EDIT 2: booted up fine, with everything working. Wiping took an ungodly amount of time compared to previous versions of Android.
I had the same problem.
The wipe cache procedure (from stock recovery) took forever and I powered off my phone (big error).
Since then it has started behaving in a crazy way.
I re-entered the stock recovery mode and selected the factory reset option, but it didn't succeed signalling "can't access /cache partition".
Evrything followed by eternal bootloops.
I repeated the procedure many times and at last everything was OK (after many attempts, the factory reset procedure worked, even if it took SO long)
Remember: be patient. Or you will screw your phone.
Indeed, patience is the key
TeoLinuX said:
I had the same problem.
The wipe cache procedure (from stock recovery) took forever and I powered off my phone (big error).
Since then it has started behaving in a crazy way.
I re-entered the stock recovery mode and selected the factory reset option, but it didn't succeed signalling "can't access /cache partition".
Evrything followed by eternal bootloops.
I repeated the procedure many times and at last everything was OK (after many attempts, the factory reset procedure worked, even if it took SO long)
Remember: be patient. Or you will screw your phone.
Click to expand...
Click to collapse
I started the cache wipe, thought the phone got hung up, and powered it off. Powered on and all network-related settings were missing, /sdcard partition was empty. Then I went searching and found this thread. Based on what I read, I decided to try the wipe cache again and this time I waited for it to finish. Rebooted the phone and all is back to normal.
For me it's takes on wiping cache only few seconds on CWM touch latest version recovery.
i was frightened when i found this thread, after my n5 seemed to be stuck flashing cache....but after a very long time (about 10 minutes, not sure) phone finished wiping....i was so relieved!!phewwwww
TeoLinuX said:
I had the same problem.
The wipe cache procedure (from stock recovery) took forever and I powered off my phone (big error).
Since then it has started behaving in a crazy way.
I re-entered the stock recovery mode and selected the factory reset option, but it didn't succeed signalling "can't access /cache partition".
Evrything followed by eternal bootloops.
I repeated the procedure many times and at last everything was OK (after many attempts, the factory reset procedure worked, even if it took SO long)
Remember: be patient. Or you will screw your phone.
Click to expand...
Click to collapse
In future if you face the same issue kindly,don't powered it off, then it will take more time in factory settings. I tried without switching it off and its all done in flash of time. might be i was luckey:fingers-crossed:
joannn said:
In future if you face the same issue kindly,don't powered it off, then it will take more time in factory settings. I tried without switching it off and its all done in flash of time. might be i was luckey:fingers-crossed:
Click to expand...
Click to collapse
This is the worst thing I have ever heard. I have had plenty of devices and for some reason the nexus line have the weirdest issues.
But I do love this devices. Well will wait and see if my stuff works again.
Waited like 4 minutes on second attempt and yes it came back. Wow!!!
TeoLinuX said:
The wipe cache procedure (from stock recovery) took forever
.....
Remember: be patient. Or you will screw your phone.
Click to expand...
Click to collapse
Agreed! It took mine about 7-10 minutes (much longer than I expected) -- those who are waiting hours must have some other problem.
dangerzone said:
Agreed! It took mine about 7-10 minutes (much longer than I expected) -- those who are waiting hours must have some other problem.
Click to expand...
Click to collapse
I ran into the same problem today - gave up after 20 minutes and rebooted the phone. Now /cache could not be mounted and thus no sdcard either.
Unzipped the latest factory image (KTU84P) and did a
Code:
fastboot flash cache cache.img
which was successful.
rebooted into recovery and now wipe cache took seconds.
So the cache partition can become corrupt, but this seems to fix it.
Luckily I had an unlocked bootloader - otherwise factory reset would have been the only option.
It can take up to half an hour (maybe more)
gian569 said:
i was frightened when i found this thread, after my n5 seemed to be stuck flashing cache....but after a very long time (about 10 minutes, not sure) phone finished wiping....i was so relieved!!phewwwww
Click to expand...
Click to collapse
On my phone, it took nearly half an hour. Plug it in, and be very very very patient.
Ha! Well I'm glad I found this thread. Was stuck on it for 10 min and almost powered down. Waited another 5 min and it finished.
Soooooo looooooong
My /cache wiping took about 30 mintues. Luckyly, i found this post and wait until it ended.
I just experience the same thing, only then with my Note 3. I was waiting for about 15 minutes and I thought it was stuck at formatting the cache CWM. Luckily I found this thread and I waited before I rebooted. It finished in about 20 to 30 minutes.
I just had to thank you.
GrandMstrBud said:
Nexus 5 here and tried both CWM and TWRP and each have the same issue. It just sits there and does nothing when doing a wipe cache. I have seen others having the same thing and the answers are it much be your device. Then if you power it off it loses the IMEI and anything network related and has to be reverted all the way back to stock. Very annoying really and more that this gets ignored and the threads closed.
Click to expand...
Click to collapse
I just had to thank you for even making this thread. LOL. My HTC One M7 took so long when I was wiping cache. So i rebooted and went into all sorts of bootloops. Tried it again after reading this thread and after about 20-25 mins it finished. Thanks once again. :good::good::good::good:
Everything was going so well. I received my perfect phone a couple days ago...unlocked it, installed cwm 6.0.4.4, and rooted it. Kept it stock and only flashed franco and Drummerjed's volume boost. Life was swell.
I decided I wanted to try the Dalvik optimization mod and in preparation booted into recovery to make a nandroid. I always wipe the cache/dalvik cache before making nandroids because they're made faster when I do this. Never had an issue. This time, however, after clicking to wipe the cache partition the system seemed to freeze, which was weird because on my N4 it clears the cache in a matter of seconds. I held the power button down to reboot the phone and immediately knew something was wrong when I was greeted by 3 warning signs in the notification bar. I then discovered that I have no cell service. I am also unable to access internal storage.
I imagine that I'm going to have to flash the factory image and start over, but I'm wondering if there's any way to avoid that? I'm also wondering why this happened so I can avoid reproducing this in the future. Does cache wiping take considerably longer on the N5, and did I interrupt the process by rebooting the phone?
Thanks so much for your help.
I think you did interupt the process by rebooting the phone. Wiping dalvik/cache does seem to take a lot longer on this phone than on other devices (the only other device I have to compare to is the Nexus 7 though). I would say to just let it sit while it does it's thing next time.
I did have a problem with not having cell service once after wiping dalvik/cache though. I just rebooting into recover and wiped again and my cell service was back. Give that a shot and see what happens.
ramdyc said:
I think you did interupt the process by rebooting the phone. Wiping dalvik/cache does seem to take a lot longer on this phone than on other devices (the only other device I have to compare to is the Nexus 7 though). I would say to just let it sit while it does it's thing next time.
I did have a problem with not having cell service once after wiping dalvik/cache though. I just rebooting into recover and wiped again and my cell service was back. Give that a shot and see what happens.
Click to expand...
Click to collapse
Thanks, ramdyc, wiping again worked. After rebooting, everything was back to normal (seemingly). Cache wipe on my N5 takes waaayyy longer compared to what I'm used to on N4...just gotta be patient with it!
If you are using TWRP, go into the settings and enable rm -rf and it will wipe instantly. (or something like that - forgot teh exact setting name)
If anyone reads this and wiping it again DOESN'T work, you can flash the stock cache.img via fastboot and you'll be good to go.
Synyster06Gates said:
If you are using TWRP, go into the settings and enable rm -rf and it will wipe instantly. (or something like that - forgot teh exact setting name)
If anyone reads this and wiping it again DOESN'T work, you can flash the stock cache.img via fastboot and you'll be good to go.
Click to expand...
Click to collapse
I'm using cwm. I actually just flashed the recently released touch version of it and wiping cache with it took mere seconds like it does on my N4. Thanks for your help, guys!
16 GB black Nexus 5 on ART with stock recovery, stock kernel and rooted using CF's autoroot and bootloader unlocked. The phone was running perfectly for the past 3 months.
Now it has started to randomly reboot all the time and goes into bootloops which take a while to recover from. It seems that the power button is super sensitive. Even touching it mildly brings up the power off option. After reboot the phone went back to Dalvik runtime from ART.
I've been running Dalvik every since. I've uninstalled most apps. But the phone keeps on rebooting again and again just randomly in the middle of tasks. After this the phone goes into a boot loop until it boots successfully. It's almost impossible to use the phone right now, because the reboots just happen more and more frequently.
I've tried wiping the cache, uninstalling apps etc. Nothing has helped.
Any suggestion? Thanks in advance.
iamjimmy said:
16 GB black Nexus 5 on ART with stock recovery, stock kernel and rooted using CF's autoroot and bootloader unlocked. The phone was running perfectly for the past 3 months.
Now it has started to randomly reboot all the time and goes into bootloops which take a while to recover from. It seems that the power button is super sensitive. Even touching it mildly brings up the power off option. After reboot the phone went back to Dalvik runtime from ART.
I've been running Dalvik every since. I've uninstalled most apps. But the phone keeps on rebooting again and again just randomly in the middle of tasks. After this the phone goes into a boot loop until it boots successfully. It's almost impossible to use the phone right now, because the reboots just happen more and more frequently.
I've tried wiping the cache, uninstalling apps etc. Nothing has helped.
Any suggestion? Thanks in advance.
Click to expand...
Click to collapse
Sounds to me like a hardware issue-as if the button is partially depressed at all times. You could try popping the back off and blasting around the button with compressed air. Another option would be to RMA.
mrfeuss said:
Sounds to me like a hardware issue-as if the button is partially depressed at all times. You could try popping the back off and blasting around the button with compressed air. Another option would be to RMA.
Click to expand...
Click to collapse
Thanks for the quick response. I don't want to mess around with the hardware of the phone. I think I will go the RMA route.
Do you have any suggestions in terms of the best way to backup the phone? Do you think a factory/data reset of the phone might help before RMAing?
I'd factory reset just as a precaution as your phone probably has some personal info on it
keepermike said:
I'd factory reset just as a precaution as your phone probably has some personal info on it
Click to expand...
Click to collapse
Yes. I will definitely factory reset before RMA.
Any idea on the best way to backup the phone content? Should I flash all system files for factory reset or just use the phone's menu?
Thanks.
iamjimmy said:
Yes. I will definitely factory reset before RMA.
Any idea on the best way to backup the phone content? Should I flash all system files for factory reset or just use the phone's menu?
Thanks.
Click to expand...
Click to collapse
Upload photos, music and videos to drive, dropbox or to your computer with usb. Then depending if you're rooted or not helium or titanium backup for app data. Me personally I'd just flash all files cause it doesn't take long to do so. Good luck and hopefully your new Nexus gives you better luck