Database Info

the worst service ever?

my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations

imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again

seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them

Those looking for omnia 2!!1 fraud alert

Those looking for omnia 2!!1 fraud alert
--------------------------------------------------------------------------------
Do not buy from the following, this guy is trying to scam me!!!!!! (Paypal claim in process)
Payment To:
Christopher Chan Zhipeng (The recipient of this payment is Non-U.S. - Verified)
Seller's ID:
mobilehubsg
Seller's Email:
[email protected]
http://myworld.ebay.co.uk/mobilehubsg/
Shipped an empty box. Fedex listed weight of package at 1/2 a pound, which is the empty box in a bag!!!!

Seem strange being that he has 100% feedback on ebay.

His rating and the fact that it is a store and not an individual is why i bought it there. First place I saw that had it. Made the purchase, and he was very courteous throughout the process. I went to my companies mailroom this morning to pick it up, opened it and it had nothing but and empty box. The reason i suspect this to be fraud is that he entered all the info for the shipping to FEDEX at his home and listed the package weight at 1.1 pounds. Fedex tracking lists the package at less than half that weight (due to the product not actually being there.) If this guy ships the thing or refunds my money, I would be very surprised. IF this turns out to be something he can explain, other than it msut be FEDEX's fault, AND i get what i paid for, I would be happy to retract/edit my claims. Until then I mostly put this out as a warning to others. I will update when i have more info.

Thread moved to General forum. The Marketplace is for trade discussions only.
Dave

Delivery companys
There is often problems with stolen items within delivery companys no matter how much of a worldwide company they may be

Beware of google checkout..

This is just to warn people of google checkout/google wallet online transactions, IF they involve currency conversions.
I just did that a couple of weeks ago, choosing to buy a phone from an UK seller. I usually use paypal but said why not use google as already pay for play apps for a while now, no issues.
The problem stroke the moment I chose the shipping addres, though at that moment didn't know. So google checkout suggested an older shipping address. At the same time I was prompted with "create new shipping address" button that I used to create the right address, chose it again then submitted my order.
Subsequently, I received a confirmation email saying that my order has been placed for the wrong/old shipping address! But it also mentioned (in the email body) that if the address is wrong I should contact the seller.
Which I did, told them that my shipping address on order might be wrong (did some research and on google wallet transaction history the GOOD ADDRESS was shown!!! Was a bit confused so as to which address was used, so asked them simply to change it if their order had the worng address.
The UK seller, without doing any order processing, as they have been warned to my issue, cancelled the order altogether, mentioning that they cannot change a shipping address as google checkout prevents them to do so.
So, I received an email confirmation and later on google wallet transactions history it said I have been compeltely refunded my money.
So, well, I have placed another order, this time directly with my cc, and life continued. Until I got my cc statements record saying I have lost 40$ in currency exchange (difference debit/credit for the phone transaction).
So, well, I asked google about this, I have had a few emai lexchanges with one of their agent who ent me to seller, then to the bank, etc, refusing to acknowledge that this whole mess is their fault, or to refund my money.
In my case, it isn't really a big issue, only 40$, really, but thought I'd warn you nevertheless, as this really came as a big surprise to me, considered them more trusty. I mean, still consider them OK, as their "add new shipping address' gimmicks might be just a software glitch.
Hope that helps someone!

thanks for the info i knew there are some fees when converting but google doin it too

thanks! been using google checkout a lot lately will have to keep this in mind when purchasing from foreign sites

Thanks for the heads up. Was curious how it works.

Thanks for the warning!

I had a talk with one of Google Wallet reps today, he seemed to mean well.
However, he also sticked to the previous answer I got by email. Essentially, google will just refuse to acknowledge the - perhaps technical - problem and send you to the merchant for refunding any transaction fees. Which merchant, handtec UK, refuses to believe the problem to be on their end, either.
Disappointing service, myself will stay with PayPal for awhile, I had similar transactions cancelled with them, was completely refunded any currency exchange fees, maybe Google can learn something from them.
Sent from a galaxy far away..

thanks for the advice

[Q] Ordering a Nexus 5 outside US using US Debit Card & Shipping to my Relative?

I've already succeeded ordering the Nexus 5 16gb, but cancelled it because it won't reach the time before my auntie comes back here in my country, so I ordered the 32gb instead.
a.) I'm originally from the US, on vacation outside the US
b.) Mom and Dad's Credit/Debit Card Visa Issued in America
c.) I assigned the shipping at my Auntie's house
d.) Auntie's going here in my country this 23th (My Birthday, Best Gift I could ever have..)
#1 First time I ordered
-Nexus 16gb, Est. Dec. 13 (then was moved to Dec. 20) cancelled that order. *Has not shipped yet prior to cancelling*
#2 This time
-Nexus 32gb, Est. Dec. 11 (hopefully doesn't get pushed back) waiting *Awaiting Shipment & Charge*
Now my question is:
-I've checked my Google Wallet Account and went into settings, and noticed that my Mom's Debit Card was presented with my Auntie's Name on a preview picture? Will this terminate my order by any means because of the card not belonging to the person's shipping address? (Debit Card belongs to my Parents, but the address it shipped to my Auntie) Will there be a problem with this? *Really hope my order doesn't get rejected because of that*
Extra Sidekick Question:
-I cancelled my Nexus 5 16GB order on Google Play, but in the bank statement, the Nexus 5 16GB charge+shipping+tax fee is still Pending? I've cancelled the order already, should I contact my parent's bank to inform them about this cancellation or will Google be the ones themselves to remove the pending status?
Anyways, thanks everybody really appreciate your help and future answers.

zhypher_23 said:
Extra Sidekick Question:
-I cancelled my Nexus 5 16GB order on Google Play, but in the bank statement, the Nexus 5 16GB charge+shipping+tax fee is still Pending? I've cancelled the order already, should I contact my parent's bank to inform them about this cancellation or will Google be the ones themselves to remove the pending status?
Anyways, thanks everybody really appreciate your help and future answers.
Click to expand...
Click to collapse
To answer your Extra Sidekick Question,
The pending charge is just that. It will drop off automatically if the merchant does not notify the 3rd party payment processor that the order is confirmed. I cancelled a few orders in the last two years and have had this happen. So don't worry about it. It will disappear soon. Usually 3-6 days after order cacellation.

PaisanNYC said:
To answer your Extra Sidekick Question,
The pending charge is just that. It will drop off automatically if the merchant does not notify the 3rd party payment processor that the order is confirmed. I cancelled a few orders in the last two years and have had this happen. So don't worry about it. It will disappear soon. Usually 3-6 days after order cacellation.
Click to expand...
Click to collapse
Thanks Paisan, I'm relieved now that the Pending Charge disappeared. Can I ask you for some help again if you don't mind?
-I cancelled the Black 16GB and instead ordered the Nexus 5 32GB Black Variant instead, it's written in my Google Play Order Receipt *No Email Shipment Verification Yet :[* that the Order (Ordered it on Dec. 6) "Leaves warehouse at Dec. 11" <<< Does this statement mean that it will ship as stated Dec. 11? Cause my aunt is going back here to Philippines on the 21th (I chose 3-5 business days shipment $9.99/Aunt lives in CA *should the shipment be fast since she lives in CA?) and I could use her transportation instead of using a freight forwarder saving me some money shipment and a lot less worry, really hope soon the transaction gets charged to guarantee a sure buy.
*Used Parents US Debit Card
*Shipped to Aunt's House
*Inserted Billing+Shipping Address of my Auntie (Will this affect the transaction even though the CC Billing Address is in another city of CA Aunt Address > Esco CC Billing Addres > San Diego)
Sorry for asking too much, kinda worries me that time is ticking and approaching that my aunt flight is just around the corner, and I'll be very busy in next coming days so I won't be able to touch the computer/internet for about less than a week, anyways, Thanks for helping.

zhypher_23 said:
Thanks Paisan, I'm relieved now that the Pending Charge disappeared. Can I ask you for some help again if you don't mind?
-I cancelled the Black 16GB and instead ordered the Nexus 5 32GB Black Variant instead, it's written in my Google Play Order Receipt *No Email Shipment Verification Yet :[* that the Order (Ordered it on Dec. 6) "Leaves warehouse at Dec. 11" <<< Does this statement mean that it will ship as stated Dec. 11? Cause my aunt is going back here to Philippines on the 21th (I chose 3-5 business days shipment $9.99/Aunt lives in CA *should the shipment be fast since she lives in CA?) and I could use her transportation instead of using a freight forwarder saving me some money shipment and a lot less worry, really hope soon the transaction gets charged to guarantee a sure buy.
*Used Parents US Debit Card
*Shipped to Aunt's House
*Inserted Billing+Shipping Address of my Auntie (Will this affect the transaction even though the CC Billing Address is in another city of CA Aunt Address > Esco CC Billing Addres > San Diego)
Sorry for asking too much, kinda worries me that time is ticking and approaching that my aunt flight is just around the corner, and I'll be very busy in next coming days so I won't be able to touch the computer/internet for about less than a week, anyways, Thanks for helping.
Click to expand...
Click to collapse
It's hard to say. When my N5 shipped, it shipped almost a week before the stated date. But just know that it is not Google who warehouses, packs, and ships the phone. It is a third-party subsidiary owned by UPS, called UPS Supply Chain Solutions (UPS-SCS). Google just handles the administrative part of it. Similar to what Amazon does. You may see alot of items "Sold by so and so but fufilled by Amazon." The so and so person owns the product but Amazon warehouses, packs, and ships those items for them.
Based on past experience and posts on this forum, noone can truly trust the estimated ship date. The Nexus 4 launch last year was way more evident. Myself and thousands of others were told it would be shipped and delivered in 3-5 days. Five weeks later I finally received it. I have read forum posts on here of people having their phones ship a week or more after the estimated ship date. It is hit or miss. And many people blame Google, not knowing the shipping logistics, but honestly it falls in the lap of UPS-SCS.
Regarding the question of the credit card address... If you had the billing address and shipping address separate in Google Checkout, then it "should" go through. Most banks just want the billing address and phone # to match. Again, with the N4 and the Nexus charging orb, i was able to successfully have them shipped as a gift to a girlfriend's address 40 miles away, but charged to the debit card assigned to my home address (my bank is Chase).
Honestly, IMO, if time were such a constraint like this, regardless of stated shipping dates, I would have opted for at least the 2 Day shipping for a few dollars more.
I am sorry I couldn't help more, but I hope some of this long post made sense LOL

[Repair experience] Pixel 4 XL - Display cracked

Good morning everyone,
since it happened to me for the first time in my life that I have a self-inflicted defect on my smartphone, I thought that at this point I would post a thread on how the repair experiences with the Pixel 4 XL are - especially so shortly after the release of the device.
Field report
Origin of damage
I have caused the display to crack on December 17th, 2019, because the Pixel 4 XL - which as been in the corresponding Google Fabric Case - fell on a stone. The fall height was quite low at about 50 cm, but the angle of impact was so unfortunate that it hit with the exposed display edge, above the lower speaker. The lower 15% of the display surface is completely torn and the display has suffered a small hole in the display glass at the point of impact. The good thing is that the functions are not impaired. However, small shards of glass crumble around the hole, and I notice that the display is very sharp-edged at this corner.
Damage report
So I contacted the Google support directly from my pixel. After a short phone call they sent me a link to the website Pixel reparieren lassen, where I opened the repair order. After entering the IMEI and selecting my pixel model and the damage, I immediately received a fixed price for the repair of the display as such. The repair, which is expensive, but with a price of € 229.00 net, or € 281.67 gross, is within the usual range of a diplay repair for high-end devices, I could order there directly at the mentioned price. I created the order with the option that Google sends me a box for secure shipping free of charge. This way damages that occur during transport to the repair partner are insured by Google. The said box should have reached me by December 19th.
The whole order was - incl. phone call - done within a few minutes. Also the naming of a fixed price, without hidden costs, which could develop, if the production of the cost estimate were left to the repair service provider, is very good. I also welcome the fact that I have concluded my order, and thus the contract for the repair, directly with Google DE, and do not have to do this individually with the repair partner. This means that Google DE assumes responsibility for ensuring that the selected partner carries out the repair according to their terms and conditions. The repair duration was given to me with 10 - 12 days, starting from arrival of the device at the repair service provider. The sending in takes place via UPS Express. Google has already sent me a corresponding shipping label by mail, as well as the invoice for the repair.
The concerns
Unfortunately there is a further grain of salt ... The official repair partner of Google DE is the company CTDI from Poland, which has a bad reputation in the industry. With the Smartphone of my wife, I had big problems here in the past. I had to send in her HTC three times until the repair was completed professionally. I hope that everything will go smoothly and that I will get the Pixel 4 XL back in working order.
I will keep you up to date with all the latest news here, so that as many people as possible can benefit from my experience, and to make any problems that occur transparent.
Further repair procedure
Update 1: December 18th, 2019 - Packaging for the return shipment has been sent to me. Arrived at my place: December 20th, 2019 one day late.
Update 2: December 21st, 2019 - RMA package delivered to UPS Access Point. Arrived in Poland: December 24th, 2019.
Update 3: December 27th, 2019 - Device has been checked. Additional defects were identified. Google refuses partial repair. New repair costs € 279.00 plus VAT.
Update 4: January 3rd, 2020 - Device has been repaired and dispatched by Google. Arrival at Germany: January 6th, 2020.
Update 5: January 6th, 2020 - All in all I give it a good grade. The result is only diminished by the unavailable partial repair and the somewhat long runtime during the holidays around Christmas and New Year.
Quality of repairs
The Pixel 4 XL was delivered yesterday and I picked it up at my UPS Access Point to set it up and test it thoroughly in the evening. Carry it with me again today and I must say that the result is extremely positive. No differences in the gap dimensions can be detected on the device and everything works smoothly.
Summary
Pros
Google gives the net repair time very precisely. The 10 - 12 days, minus the holidays due to the unfortunate time of the defect, were fully adhered to.
Google proactively informs about the status at regular intervals, such as the delays due to the Christmas and New Year holidays. The online repair status informs about all steps of the process almost in real time.
The repair process can be initiated very quickly and self-explanatory by me as a customer. A phone call lasting about 60 seconds and the subsequent repair request via a sent website link was extremely uncomplicated.
Cons
Google refuses partial repairs on its devices. The consequence is that I - besides the cracked display - had to pay extra for the frame (contained a small scratch) and therefore also for the, actually intact, USB-C port.
XDA:Thread Information
[Repair experience] Pixel 4 XL - Display cracked
Created: 2019-10-29
Last Updated: 2020-01-06

Update 1 - Waiting for the repair set
The corresponding packaging material was sent out yesterday, December 18th, 2019. It should arrive today or tomorrow. Since I have not received a tracking for the packaging, I am unfortunately unable to tell you where it is currently located.
OK contrary to Google's statement that the packaging should be with me within 48 hours, it arrived on September 20th, late afternoon, making it 72 hours. I had ordered it on December 18th, at about 09.30 am. I suspect that this is due to the parcels arriving before Christmas, because they arrived by DHL - who are always overworked before Christmas..

Update 2 - sending in the pixel 4XL
The corresponding packaging material was delivered on 20 December. I must say that I am not very enthusiastic about it, as it was just a very thin white box padded with some felt. I had imagined something better underneath...
But now to the further course of the return to the repair service provider:
Friday, December 20th: Pixel 4 XL packed in a repair kit.
Saturday, December 21st: at 10:53 a.m. the packed Pixel 4 XL was delivered by me to the nearest UPS Access Point in my town.
Monday, December 23rd: at 11:27 p.m. the package processed at the transfer point in my region, and is now ready for transport.
Tuesday, December 24th:
at 04:30 a.m. the package leaves my region
at 07:08 a.m. the package reaches Warsaw (PL), where it has received the import scan
at 11:32 a.m. arrival at the repair service provider (CTDI).
Duration thus far:
Net: 4 days (as the 10-12 days count from delivery at the UPS Access Point)
Gross: 7 days (plus 3 days shipping time for the repair set)

Update 3 - Device test of the Pixel 4XL
The Pixel 4 XL was checked by the service provider on December 27th. The following additional defects were allegedly found:
a slight defect (scratch) on the frame, and
a defect of the USB-C port.
Even if the scratch on the frame - it was caused by the fall - exists, it is only visible on closer inspection and should therefore not be repaired. I also have used the USB port for a whole week (i.e. until the pixel was sent in) after the fall to charge my pixel without being able to detect a defect. Therefore I cannot believe this second additional diagnosis in any way.
A telephone call with Google Support revealed: As a matter of principle, they would not carry out any partial repairs, even if this is what I as a customer would like. I would therefore have the possibility:
to extend the contract accordingly, or
to get my device back unrepaired
The new repair costs now amount to € 273.00 net, or € 335.79 gross.
In the end, after a long, discussion-packed phone call with the service consultant on the Google Support Hotline, I confirmed the order extension yesterday noon at 12:21 pm. I just want to get my 4 XL back.
What gets me upset is the following: Why the hell does Google imagine they can simply decide on the extent of the repair! This is outrageous. I will report this - after successful completion of the repair - in any case also to the German consumer protection, since such conduct is prohibited in this country. And now, the Google repair tracking, on top of everything else, it's informing me about a "delay in the repair", without explaining the reason for this. Just telling that they'll keep me posted ....
Duration thus far:
Net: 6 days (as the 10-12 days count from delivery to the UPS Access Point)
Gross: 10 days (plus 3 days shipping time for the repair set, and the Christmas holidays in Germany)

Update 4 - Pixel 4XL repair time and return
The Pixel 4 XL was finished today and sent back to me on the return journey. At 13:50 it would be announced UPS.
But now to the further process of returning it to the repair service provider:
Friday, January 3rd:
1:50 pm the device would be packed and the shipping label would be generated
4:20 pm the package has received the UPS pickup scan.
5:27 pm the package has received the origin and export scan
9:01 pm the package has left Warsaw (PL).
Saturday, January 4th: 4:34 am the package received the arrival scan in my region.
Monday, January 6th:
10:24 am the package was delivered to the UPS Access Point at my residence.
6:00 pm pick up by me.
The delivery to me is done by UPS Express Saver, which, compared to UPS Express (to save costs/supplements for Saturday delivery), delivers only on working days. As the delivery is scheduled for Monday (until the end of the working day) according to the tracking system, I had the package redirected to a UPS Access Point in my town to be able to pick it up after work.
Duration until Monday 06.01.2020:
Net: 16 days (as the 10-12 days count from the time of delivery to the UPS Access Point)
Gross: 20 days (plus 3 days shipping time for the repair set, and the Christmas holidays)
Duration until Monday 06.01.2020 - less public holidays:
Net: 12 days (as the 10-12 days count from the time of delivery to the UPS Access Point)
Gross: 16 days (plus 3 days shipping time for the repair set, and the Christmas holidays)
Excluding the Christmas holidays and New Year, and taking into account that Christmas Eve and New Year's Eve are only half working days, the 12 days promised by Google are indeed coming true.
I will give a last update as soon as I have inspected the device in peace at the beginning of next week, and have a picture of the quality of the work. Always in the hope that there will be no reason for complaints.

Update 5 - Pixel 4XL quality of repairs
The Pixel 4 XL was delivered yesterday and I picked it up at my UPS Access Point to set it up and test it thoroughly in the evening. Carry it with me again today and I must say that the result is extremely positive. No differences in the gap dimensions can be detected on the device and everything works smoothly.
As a little treat, the device came back in a nice package including a new SIM eject tool and display cleaning cloth. That's certainly a very nice service, in order to clean the glass surfaces once the applied protective foils have been created.
All in all I give it a good grade. The result is only diminished by the unavailable partial repair and the somewhat long runtime during the holidays around Christmas and New Year.

When you buy phones in your country, are you able to buy insurance for it? I bought mine here in the states from b&h photo and purchased insurance from square trade. I think it cost me $90 for 24 months and has a $75 deductible. But you can take it to local places and have them make the repairs, or mail it in for repair.
Either way, it's terrible the run-around they are giving you. But even still, don't you have local places that repair phones?

Yeah sure you can.
And most insurance companies that repair a display damage without excess cost € 13.99 gross per month and run for two years. So the question arises whether you want to pay € 355.76 gross over two years, or once (if it happens at all) € 335.79 gross in case of an accident.
Sent from my HTC U12+ using XDA Labs

Okay, things are getting a little weird now. TODAY (at 12:30 pm) I get a mail from Google stating that the repair is delayed. So they send me a mail which is only a confirmation/copy of the information from 4 days ago. This is absolutely wrong, especially since the mail does not give any reason for the delay.
So I chatted with the Google Support. Unfortunately they couldn't find a cause in the system. So let's hope that the device - despite the holidays - can be repaired by Friday and that it is only due to the holidays. If it should be due to supply shortages of spare parts, this would be more than unfortunate.

Just wanted to chime in that I've been following this thread with interest. In my case, I'm awaiting an advance replacement for my device but it's taking Google over 10 days just to deliver it to me (this despite the fact that they were able to overnight the device to me when I ordered a new one). I don't have much experience with Google's support so all of this is good learning. I also contemplated buying their Preferred Care but the service fees of $199 CAD combined with $199 CAD fee for the plan is absolutely nuts. Anyway, I'll keep watching this. Hopefully things work out well for you.

dhorgas said:
Just wanted to chime in that I've been following this thread with interest. In my case, I'm awaiting an advance replacement for my device but it's taking Google over 10 days just to deliver it to me (this despite the fact that they were able to overnight the device to me when I ordered a new one). I don't have much experience with Google's support so all of this is good learning. I also contemplated buying their Preferred Care but the service fees of $199 CAD combined with $199 CAD fee for the plan is absolutely nuts. Anyway, I'll keep watching this. Hopefully things work out well for you.
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Hola
A few questions and comments if you don't mind:
1. Whereabouts in Canada are you?
2. Why did you have to go through an advanced replacement order? Broken phone?
3. It is typical for these OEMs, to not have too many devices for advanced replacements after the first few months simply due to them waiting on undamaged returns to fill their RMA inventory.
Please continue to let us know how your return is handled. Thanks.

Good to have a few more users chimin' in on this one. Updated post number #5 with further details on repair time and return of the device to me.

QAM said:
Hola
A few questions and comments if you don't mind:
1. Whereabouts in Canada are you?
2. Why did you have to go through an advanced replacement order? Broken phone?
3. It is typical for these OEMs, to not have too many devices for advanced replacements after the first few months simply due to them waiting on undamaged returns to fill their RMA inventory.
Please continue to let us know how your return is handled. Thanks.
Click to expand...
Click to collapse
1. West coast.
2. Issues with the screen mainly. In addition to the green tint (which is standard on the Pixel 4 XL, and perhaps the smaller Pixel 4 as well), my device display has large blotches of red on it.
3. Advance replacements for new devices that are within the refund period, are not filled out of RMA inventory. They're replaced with retail devices. (Google provides a special link to purchase a new device out of sequence with the rest of the orders.)
So far, the update is that the replacement device arrived however UPS failed to deliver it (it did not even attempt). This resulted in additional wait, so now I am likely to either get the replacement in-hand on Monday evening or Tuesday sometime. I will have to start a refund process for my original device however because if I do not, the refund window will lapse and I would be stuck with the device even if I am not satisfied with the replacement. This is all due to extremely slow shipping of the replacement device (in shipment since Dec. 26th). Overall, my impression so far is pretty poor. The process is very disorganized and creates anxiety for the customer.

dhorgas said:
I will have to start a refund process for my original device however because if I do not, the refund window will lapse and I would be stuck with the device even if I am not satisfied with the replacement. This is all due to extremely slow shipping of the replacement device (in shipment since Dec. 26th). Overall, my impression so far is pretty poor. The process is very disorganized and creates anxiety for the customer.
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The problem with advanced replacement is that this process - like the RMA process - is not performed by the sales team. Such processes are always subject to after sales, in which - no matter which manufacturer - only a fraction of the costs are invested, which are spent on the sales area. Aftersales does not bring any money to a company and will only incur costs, which is why material and personnel costs are kept as close to zero as possible. Few costs mean few personnel, few personnel means long runtimes and usually also poorly optimized processes.
In most cases even the complete after-sales processes are subject to outsourcing, only to appear as material costs in the balance sheet. Subcontractors find it much more difficult to integrate themselves into the customer's supply chain in order to be able to accelerate the processes on their own.
Sent from my HTC U12+ using XDA Labs

Updated post #6 with the overall quality of repairs.