Big problem: can't access my Google account anymore, can't remove it either... - Onetouch Idol 3 Q&A, Help & Troubleshooting

Hello all,
I used to love my Idol 3 since I got it. However, I was on a trip last week and all of a sudden, it stopped to sync with my Google account. I can't access anything Google related on the phone (in fact, when a Google app opens, it's not synced). Then, the phone kinda freezes because it tries to sync. It's happening when I try to read my mails, open Google Drive, try to sync Chrome for my favorites...
I wanted to remove my Google account and then put it back on, but I have not that possibility in the Accounts part in the Parameters.
Anyone can help? Should I do a factory reset? The thing is I have a Canadian phone but I installed the US rom.
I was maybe wanting to root it if I had to do a factory reset. But then, from what I read, I would not be able to get the system updates, and could maybe have problems if I try to get them (would not reboot)?
Thanks.

please post screens from settings/accounts/google account/ and other one when you tap on your google account and hit the three dots up right, there should be "remove account" option.
Factory reset is the simplest thing, but you loose all your sms, call history and installed apps....

DallasCZ said:
please post screens from settings/accounts/google account/ and other one when you tap on your google account and hit the three dots up right, there should be "remove account" option.
Factory reset is the simplest thing, but you loose all your sms, call history and installed apps....
Click to expand...
Click to collapse
Using a computer so cannot post screenshots, but the "remove account" is not there when I hit the 3 dots up right. There is just the "sync" option.
Also, SMS doesn't work since the issue with Google started. I can receive messages, but not reply. I use MySMS.
I'm really not too crazy about having to do a factory reset and losing all...

To delete the google account, from accounts select google, then click on your email address and from the three dots menu select Remove account.

petrov.0 said:
To delete the google account, from accounts select google, then click on your email address and from the three dots menu select Remove account.
Click to expand...
Click to collapse
As I mentioned above, I don't have the "Remove account" thing in the 3 dots menu.

metaleloi666 said:
As I mentioned above, I don't have the "Remove account" thing in the 3 dots menu.
Click to expand...
Click to collapse
I didn't read the post of @DallasCZ to the end ... he says the same ... follow his advice and post screenshots from the menu.

OK, now that "remove account" finally appeared when I unchecked every app from the Sync menu in the settings/accounts/google account. So, I tried to remove my Google account, but it won't do it... Nothing happens after I confirm I want to delete my account.... And the phone appears to be frozen now...

metaleloi666 said:
OK, now that "remove account" finally appeared when I unchecked every app from the Sync menu in the settings/accounts/google account. So, I tried to remove my Google account, but it won't do it... Nothing happens after I confirm I want to delete my account.... And the phone appears to be frozen now...
Click to expand...
Click to collapse
I had this once, I think what I did was I went into apps and cleared one of them apps I think it was Google account manager but can't really remember...

Well, I jumped the gun, wiped everything, flashed the custom US firmware and then installed SuperSU. Now seems to work great (hope it'll last). Another satisified rooted customer!!

techware7 said:
I had this once, I think what I did was I went into apps and cleared one of them apps I think it was Google account manager but can't really remember...
Click to expand...
Click to collapse
Probably google framework.

metaleloi666 said:
Well, I jumped the gun, wiped everything, flashed the custom US firmware and then installed SuperSU. Now seems to work great (hope it'll last). Another satisified rooted customer!!
Click to expand...
Click to collapse
Would you mind to tell me how you did this??

Related

Facebook Sync Experiencing Problems Error

I have the At&t Captivate, but it looks like this is an issue that could stretch across all Galaxy S phones. A quick Google search will bring up quite a few posts/threads on Samsung's Facebook page about it too.
I use the built-in SNS sync for Facebook, which is what Samsung uses under the default Android Account settings.
I've flashed a few ROMs, and at some point (I think it was after trying some of the I9000 ROMs), my Facebook wouldn't sync my contacts anymore. I get the message "sync is currently experiencing problems. try again later".
The things I've tried:
-Flash back to stock & other ROMs
-Clear all cache data in CWM
-Delete SNS Account data under Application Settings
-Delete Samsung Mobile from my applications on Facebook
-Changing my Facebook password
-Tried logging in with someone else's Facebook account, same error with their's
The Android Facebook app loads up fine, but with Samsung, it doesn't sync contacts, it forces you to use SNS for that.
Under Contacts, if I go to the Activity tab, I can see the news feed, but it still errors out and won't pull any contacts over.
Any other suggestions?
Facebook changed how it does authentication, guessing samsung hasnt updated to handle that yet.
Odd that mine works fine. Only time I have seen problems is if I don't log into google account first after flashing. Just flashed to andromeda and everything synced fine.
After you've signed into facebook (settings->accounts) try going into the contact app itself and press the menu button.
2 options might work.
1. "sync sns data"
2. "get friends"
Hope this helps
newter55 said:
Odd that mine works fine. Only time I have seen problems is if I don't log into google account first after flashing. Just flashed to andromeda and everything synced fine.
Click to expand...
Click to collapse
I had Google setup since its required for the Market, but I didn't sync anything with it (I use Exchange), so just to try it, I checked for it to sync contacts and tried again and still got the error.
mchimney said:
After you've signed into facebook (settings->accounts) try going into the contact app itself and press the menu button.
2 options might work.
1. "sync sns data"
2. "get friends"
Hope this helps
Click to expand...
Click to collapse
I've tried that too, and it just seems to initiate the same SNS Sync and errors out.
designgears said:
Facebook changed how it does authentication, guessing samsung hasnt updated to handle that yet.
Click to expand...
Click to collapse
I'm not sure about that since some people seem to have no problems with it. I also tried someone else's Facebook account just to make sure it wasn't a setting in mine, and her's didn't work either.

[Q] Help Please - My Gmail will not Push to S3

I have read the other posts on this problem and tried all they suggested - Clearing Gmail Cache and data - I get the messages online in my browser but they never push to my S3. I can open the Gmail app and do a refresh there, and then the new messages come through. But only if I manually refresh. It was working for the first few days I had my S3, but then it stopped working.
DO I have a setting wrong? Sync is on and I get my Yahoo and corporate mail. Seems to be something with Gmail
Thanks in advance guys.
vip546 said:
I have read the other posts on this problem and tried all they suggested - Clearing Gmail Cache and data - I get the messages online in my browser but they never push to my S3. I can open the Gmail app and do a refresh there, and then the new messages come through. But only if I manually refresh. It was working for the first few days I had my S3, but then it stopped working.
DO I have a setting wrong? Sync is on and I get my Yahoo and corporate mail. Seems to be something with Gmail
Thanks in advance guys.
Click to expand...
Click to collapse
I know I have somewhat the same issue. I find that my Accounts Sync in the Settings gets turned off. I think it started happening after I installed the Go Power Master when I switched to the GO Launcher. I have to go in and switch it back on every morning. Hope this helps!
mrcheeky13 said:
I know I have somewhat the same issue. I find that my Accounts Sync in the Settings gets turned off. I think it started happening after I installed the Go Power Master when I switched to the GO Launcher. I have to go in and switch it back on every morning. Hope this helps!
Click to expand...
Click to collapse
I have checked that ... First thing I checked ... I am getting my other e-mails and text ... just not Gmail
Go into gmail/settings/your account email/ring+vibrate/days of mail to sync, and be sure none is NOT selected.
Try that
Sent from my VZW GS3 running Synergy/Trinity/Dark Horse Rises
annoyingduck said:
Go into gmail/settings/your account email/ring+vibrate/days of mail to sync, and be sure none is NOT selected.
Try that
Sent from my VZW GS3 running Synergy/Trinity/Dark Horse Rises
Click to expand...
Click to collapse
Well, I tried that ... Still not working ... I get all other email accounts .... Just my Gmail will not come through .... I have to manually refresh and then I have everything ... Guess I will try uninstalling Gmail app and then reinstall it (only thing i have not tried)
vip546 said:
Well, I tried that ... Still not working ... I get all other email accounts .... Just my Gmail will not come through .... I have to manually refresh and then I have everything ... Guess I will try uninstalling Gmail app and then reinstall it (only thing i have not tried)
Click to expand...
Click to collapse
Apps - Google services framework. Clear data and reboot.
gmail push no longer working!
Hello XDA,
I am having this same problem with gmail sync / push. I just flashed my S3 to BoneStock ROM 3.0 with VRBMF1 and now when emails show up on my desktop's browser I get nothing on my phone. I've looked at SETTINGS->ACCOUNTS->GOOGLE and all google services are all set to sync but last sync time on gmail never changes by itself. It will only refresh if I open the gmail app manually on my phone.
Before flashing my phone I would receive email and notifications immediately but now, sadly, it doesn't work like that. I've tried these things without success:
Clear data/cache in Gmail app from App Manager, then reboot phone
Clear data/cache in Google Account Manager from App Manager, then reboot phone
Clear data/cache in Google Services Framework from App Manager, then reboot phone
All of the above and reboot phone
I'm thinking I might reinstall the ROM but without installing the gmail app during the app selection process. Instead installing it from Google Play after getting to the phone's desktop the first time. This will allow me to uninstall it completely and reinstall it if I am still having problems but I really don't want to have to reflash the ROM if I can help it.
I looked through the gmail app, there isn't too much available in terms of sync'ing options. Nor items that might help me debug this issue. I'm really out of ideas on this.
Any suggestions?
Thanks,
-Greg
Nevermind, on my question.
After I did the things I listed I noticed that the play store wouldn't connect. Every time I ran it, it would just say: "no connection" with retry button that wouldn't do anything. I couldn't figure out how to fix this problem, I think it was caused by clearing out Google Account Manager data or Google Services Framework data - reboots didn't do anything.
I just did a fresh install of BoneStock and my gmail push notifications are working correctly now. Hopefully it stays that way...
Open Gmail, press menu soft key, settings, select your email address, make sure sync Gmail is checked and the setting below it says at least 30 days.
Also make sure the top option where it says inbox type is set to default inbox.
Then select inbox sound & vibrate and make sure you have a sound is set and also check the box beside where it says notify for every message.
You should now be golden.
*This was posted for the others who still have this issue *
I'm glad you got it working though.
Sent from my SCH-I535 using xda app-developers app

Google sync issues - anyone else?

My brother got a Nexus 5 from T-mobile today. All his contacts on HTC Sensation are synced to Google appear so on both phone and through a web browser. I was helping him set it up this evening and everything seemed fine - had him sign into Google yada yada yada. When he went into his contacts it was empty, same with his Gmail emails. He has 200+ contacts an quite a few emails in his inbox so I thought this was strange.
I checked the Google account under settings and said everything had synced just fine with no errors. Found this to be odd so I wiped data and cache on both Gmail app and Google Contacts Sync app. Rebooted phone, nothing. Wiped dalvik cache, nothing. Removed and readded Gmail account, nothing. Factory reset, nothing.
Basically tried everything I know to no avail. It's odd that it is saying that it is synced when it indeed it is not - there isn't even an error message.
Anyone else having issues with this? Find this very very strange and there is hardly ever a phone issue that I can't solve and I'm stumped. Now I did manage to just export contacts to storage on Sensation and then copy the .vsf file to computer and then copied it to Nexus 5 and imported so he has his contacts but still no emails.
Considering just flashing CM11 onto it and seeing if that does it but don't want to go through all that if I don't have to - my brother is basic user anyway, he wouldn't even know what's going on if I were to flash CM11.
Just seeing if anyone else has issues like this. Ant suggestions would be great.
Sent from my Project Infinity 1.2 Galaxy S 5 on AT&T using XDA Premium
cwburns32 said:
My brother got a Nexus 5 from T-mobile today. All his contacts on HTC Sensation are synced to Google appear so on both phone and through a web browser. I was helping him set it up this evening and everything seemed fine - had him sign into Google yada yada yada. When he went into his contacts it was empty, same with his Gmail emails. He has 200+ contacts an quite a few emails in his inbox so I thought this was strange.
I checked the Google account under settings and said everything had synced just fine with no errors. Found this to be odd so I wiped data and cache on both Gmail app and Google Contacts Sync app. Rebooted phone, nothing. Wiped dalvik cache, nothing. Removed and readded Gmail account, nothing. Factory reset, nothing.
Basically tried everything I know to no avail. It's odd that it is saying that it is synced when it indeed it is not - there isn't even an error message.
Anyone else having issues with this? Find this very very strange and there is hardly ever a phone issue that I can't solve and I'm stumped. Now I did manage to just export contacts to storage on Sensation and then copy the .vsf file to computer and then copied it to Nexus 5 and imported so he has his contacts but still no emails.
Considering just flashing CM11 onto it and seeing if that does it but don't want to go through all that if I don't have to - my brother is basic user anyway, he wouldn't even know what's going on if I were to flash CM11.
Just seeing if anyone else has issues like this. Ant suggestions would be great.
Sent from my Project Infinity 1.2 Galaxy S 5 on AT&T using XDA Premium
Click to expand...
Click to collapse
You say the contacts are visible through a pc, you mean via Gmail on the pc right? This could indicate he is signed into the incorrect account. I know I have more than one....
Sometimes the Android Gmail app needs a manual pull down refresh to show mail, and make sure the appropriate inboxes are syncing via the Gmail app settings. The manage labels option, I think.
And in the People app, press the overflow button and tap accounts. Check the check box and select the correct account.
Aerowinder said:
You say the contacts are visible through a pc, you mean via Gmail on the pc right? This could indicate he is signed into the incorrect account. I know I have more than one....
Sometimes the Android Gmail app needs a manual pull down refresh to show mail, and make sure the appropriate inboxes are syncing via the Gmail app settings. The manage labels option, I think.
And in the People app, press the overflow button and tap accounts. Check the check box and select the correct account.
Click to expand...
Click to collapse
No disrespect sir, but this is probably one of the first things I check. I used to work at an AT&T store for 4+ years and this always seemed to be the customer's issue with "not syncing." He has only one Gmail account and that is the one logged onto the phone. When I log into this SAME account on a web browser the contacts are there. Like I said the phone is telling me everything is synced, yada yada yada but still nothing. I appreciate you trying to help but that certainly is not the issue here. There is something deeper than that causing this issues and I cannot for the life of me figure it out. So frustrating.
cwburns32 said:
No disrespect sir, but this is probably one of the first things I check. I used to work at an AT&T store for 4+ years and this always seemed to be the customer's issue with "not syncing." He has only one Gmail account and that is the one logged onto the phone. When I log into this SAME account on a web browser the contacts are there. Like I said the phone is telling me everything is synced, yada yada yada but still nothing. I appreciate you trying to help but that certainly is not the issue here. There is something deeper than that causing this issues and I cannot for the life of me figure it out. So frustrating.
Click to expand...
Click to collapse
I understand your frustration. I suppose you've already tried syncing his contacts to your phone? It wouldn't be the first time a Google account was boogered up.
If that works, make a new Google account and import the contacts to it, then attempt a sync. If that works, there is an issue on Google's end with that original account.
Aerowinder said:
I understand your frustration. I suppose you've already tried syncing his contacts to your phone?
Click to expand...
Click to collapse
Oh shoot, forgot to mention that, this is even more odd. I added his Google account to my Nexus 7 and my GS5. On the Nexus 7 contacts or emails do not show up (even though they say they are synced). On the GS5 the contacts show up but still no emails. Now you can really start to understand my frustration as that is just down right goofy. Who knows, so annoying though.

GMail not "push" syncing

Hi all
For some reason, despite being clearly ticked to auto sync, it only refreshes manually.
Any ideas? Some other apps like Words With Friends have also stopped syncing.
I haven't done anything and am running stock 30O update unrooted.
Cheers.
Paul
TheMathMan said:
Hi all
For some reason, despite being clearly ticked to auto sync, it only refreshes manually.
Any ideas? Some other apps like Words With Friends have also stopped syncing.
I haven't done anything and am running stock 30O update unrooted.
Cheers.
Paul
Click to expand...
Click to collapse
Sync works fine here!
Did you accidentally tik the Sync Icon on the QuickSettings screen and disabled syncing?
No. That was one of the first things I checked.
Have you tried removing the Google account from your phone and then readding it?
If not then clear cache to Google Play Services, remove your Google Account, reboot.
Add your Google Account and it should work.
TheMathMan said:
No. That was one of the first things I checked.
Click to expand...
Click to collapse
see if this is checked Gmail app>Label settings> Notify for every message.
if it is unchecked, check it.
I haven't, but that wouldn't explain other apps not syncing either. It seems it is a general push notification issue.
They will arrive if I reboot my phone but after that, no joy
TheMathMan said:
I haven't, but that wouldn't explain other apps not syncing either. It seems it is a general push notification issue.
They will arrive if I reboot my phone but after that, no joy
Click to expand...
Click to collapse
Read my post above, http://forum.xda-developers.com/showpost.php?p=54923026&postcount=4 try that
zephiK said:
Read my post above, http://forum.xda-developers.com/showpost.php?p=54923026&postcount=4 try that
Click to expand...
Click to collapse
I would do that as well.
Additionally OP, you didn't wake block any sync services?
Ok , I'll try tonight
teh roxxorz said:
I would do that as well.
Additionally OP, you didn't wake block any sync services?
Click to expand...
Click to collapse
Good point.. as well as to add,
- Any hosts block (Adblock?)
- Blocking permissions to apps
- Greenify (Don't greenify every single app)
- Xposed modules?
zephiK said:
Good point.. as well as to add,
- Any hosts block (Adblock?)
- Blocking permissions to apps
- Greenify (Don't greenify every single app)
- Xposed modules?
Click to expand...
Click to collapse
Nope, none of that. Running stock with nothing like that enabled.
Oh okay well just give the clear cache, remove acct, reboot, add it again. See if it works.
OK. I removed all accounts including Google, and wiped cache and phones cache from recovery. Still seems like it's not working and have to so it manual.
Still no joy. Just checked GMail and had plenty of emails from last night. Reset phone then I guess.
TheMathMan said:
Hi all
For some reason, despite being clearly ticked to auto sync, it only refreshes manually.
Any ideas? Some other apps like Words With Friends have also stopped syncing.
I haven't done anything and am running stock 30O update unrooted.
Cheers.
Paul
Click to expand...
Click to collapse
Had your problem before. Go to gmail app>settings(at the bottom of the swypeable menu)>click on yuor gmail account>synchronise gmail
guitarhero2 said:
Had your problem before. Go to gmail app>settings(at the bottom of the swypeable menu)>click on yuor gmail account>synchronise gmail
Click to expand...
Click to collapse
I'll give it a go
It was already ticked. Oh well, factory reset.
I wanted to unlock Bootloader and root at some point anyway...
TheMathMan said:
OK. I removed all accounts including Google, and wiped cache and phones cache from recovery. Still seems like it's not working and have to so it manual.
Click to expand...
Click to collapse
I believe they wanted you to clear cached from Google Services in the app section and not in recovery. I have had similar issues like yours before and clearing Google services data and cache have helped
I did that too prior
My problem has been resolved by removing Gmail update, and now it's pushing again!

HTC U11 Google accounts crash on log in

Hi folks, had an issue with my camera/torch on my U11. I've had it for about 3 yrs and no troubles. It began crashing with the message "Unable to load the camera" and the torch icon was greyed out. I could see the samera dialog when I pressed the "Clear All" button, but it woul;dn't activate. The tech looked at it and said I could try a factory reset to see if that solves the problem, otherwise they could burn several hours troubleshooting software or replacing the camera, if that was the problem.
I have everything backed up on my Google account, messages, contacts, apps etc, so I tried the factory reset. Had some issues with Google Play crashing initially, once I got past the language change. The app crashed several times before I finally got it to load. Not wanting to restore everything at once, I skipped the step to restore apps from back up and data and went right to the clean phone. Now, when I try and open Google Play Store (or add a Google Account or anything Google), the app crashes just as it gets to the login screen. I've tried re-booting, clearing the cache, disabling the Boost+ as someone suggested in another forum, re-started, checked notifications and permissions but nothing seems to work...time for a new phone or does anyone have any ideas... thanks. Chris
ChrisinPerth said:
Hi folks, had an issue with my camera/torch on my U11. I've had it for about 3 yrs and no troubles. It began crashing with the message "Unable to load the camera" and the torch icon was greyed out. I could see the camera dialog when I pressed the "Clear All" button, but it wouldn't activate. The tech looked at it and said I could try a factory reset to see if that solves the problem, otherwise they could burn several hours troubleshooting software or replacing the camera, if that was the problem.
I have everything backed up on my Google account, messages, contacts, apps etc, so I tried the factory reset. Had some issues with Google Play crashing initially, once I got past the language change. The app crashed several times before I finally got it to load. Not wanting to restore everything at once, I skipped the step to restore apps from back up and data and went right to the clean phone. Now, when I try and open Google Play Store (or add a Google Account or anything Google), the app crashes just as it gets to the login screen. I've tried re-booting, clearing the cache, disabling the Boost+ as someone suggested in another forum, re-started, checked notifications and permissions but nothing seems to work...time for a new phone or does anyone have any ideas... thanks. Chris
Click to expand...
Click to collapse
I removed the micro-SD external storage and turned off the WiFi and it connected. Still no camera or torch/flashlight, which is why I went through the whole exercise to begin with. At least I can now log into Google (Play Store, GMail, accounts, etc)....
ChrisinPerth said:
I removed the micro-SD external storage and turned off the WiFi and it connected. Still no camera or torch/flashlight, which is why I went through the whole exercise to begin with. At least I can now log into Google (Play Store, GMail, accounts, etc)....
Click to expand...
Click to collapse
The only other option that i see is a ruu flash, if that doesnt fix the issue it could be a camera gone bad,, easy fix for the diy selfers, if you need a part pm me and i can see if i have it to send you,, good luck ,,, hth
hammered58 said:
The only other option that i see is a ruu flash, if that doesnt fix the issue it could be a camera gone bad,, easy fix for the diy selfers, if you need a part pm me and i can see if i have it to send you,, good luck ,,, hth
Click to expand...
Click to collapse
Thanks bud...while I am capable of going the DIT route, I'm time poor and have already burned a number of hours just getting to the point where I can now at least log in to my Google accounts to re-install apps and such. I will need a camera going forward, but will likely take the easy route that most camera makers prefer and buy a new one...I appreciate you taking your time to reply. Thanks!!

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