Google sync issues - anyone else? - Nexus 5 Q&A, Help & Troubleshooting

My brother got a Nexus 5 from T-mobile today. All his contacts on HTC Sensation are synced to Google appear so on both phone and through a web browser. I was helping him set it up this evening and everything seemed fine - had him sign into Google yada yada yada. When he went into his contacts it was empty, same with his Gmail emails. He has 200+ contacts an quite a few emails in his inbox so I thought this was strange.
I checked the Google account under settings and said everything had synced just fine with no errors. Found this to be odd so I wiped data and cache on both Gmail app and Google Contacts Sync app. Rebooted phone, nothing. Wiped dalvik cache, nothing. Removed and readded Gmail account, nothing. Factory reset, nothing.
Basically tried everything I know to no avail. It's odd that it is saying that it is synced when it indeed it is not - there isn't even an error message.
Anyone else having issues with this? Find this very very strange and there is hardly ever a phone issue that I can't solve and I'm stumped. Now I did manage to just export contacts to storage on Sensation and then copy the .vsf file to computer and then copied it to Nexus 5 and imported so he has his contacts but still no emails.
Considering just flashing CM11 onto it and seeing if that does it but don't want to go through all that if I don't have to - my brother is basic user anyway, he wouldn't even know what's going on if I were to flash CM11.
Just seeing if anyone else has issues like this. Ant suggestions would be great.
Sent from my Project Infinity 1.2 Galaxy S 5 on AT&T using XDA Premium

cwburns32 said:
My brother got a Nexus 5 from T-mobile today. All his contacts on HTC Sensation are synced to Google appear so on both phone and through a web browser. I was helping him set it up this evening and everything seemed fine - had him sign into Google yada yada yada. When he went into his contacts it was empty, same with his Gmail emails. He has 200+ contacts an quite a few emails in his inbox so I thought this was strange.
I checked the Google account under settings and said everything had synced just fine with no errors. Found this to be odd so I wiped data and cache on both Gmail app and Google Contacts Sync app. Rebooted phone, nothing. Wiped dalvik cache, nothing. Removed and readded Gmail account, nothing. Factory reset, nothing.
Basically tried everything I know to no avail. It's odd that it is saying that it is synced when it indeed it is not - there isn't even an error message.
Anyone else having issues with this? Find this very very strange and there is hardly ever a phone issue that I can't solve and I'm stumped. Now I did manage to just export contacts to storage on Sensation and then copy the .vsf file to computer and then copied it to Nexus 5 and imported so he has his contacts but still no emails.
Considering just flashing CM11 onto it and seeing if that does it but don't want to go through all that if I don't have to - my brother is basic user anyway, he wouldn't even know what's going on if I were to flash CM11.
Just seeing if anyone else has issues like this. Ant suggestions would be great.
Sent from my Project Infinity 1.2 Galaxy S 5 on AT&T using XDA Premium
Click to expand...
Click to collapse
You say the contacts are visible through a pc, you mean via Gmail on the pc right? This could indicate he is signed into the incorrect account. I know I have more than one....
Sometimes the Android Gmail app needs a manual pull down refresh to show mail, and make sure the appropriate inboxes are syncing via the Gmail app settings. The manage labels option, I think.
And in the People app, press the overflow button and tap accounts. Check the check box and select the correct account.

Aerowinder said:
You say the contacts are visible through a pc, you mean via Gmail on the pc right? This could indicate he is signed into the incorrect account. I know I have more than one....
Sometimes the Android Gmail app needs a manual pull down refresh to show mail, and make sure the appropriate inboxes are syncing via the Gmail app settings. The manage labels option, I think.
And in the People app, press the overflow button and tap accounts. Check the check box and select the correct account.
Click to expand...
Click to collapse
No disrespect sir, but this is probably one of the first things I check. I used to work at an AT&T store for 4+ years and this always seemed to be the customer's issue with "not syncing." He has only one Gmail account and that is the one logged onto the phone. When I log into this SAME account on a web browser the contacts are there. Like I said the phone is telling me everything is synced, yada yada yada but still nothing. I appreciate you trying to help but that certainly is not the issue here. There is something deeper than that causing this issues and I cannot for the life of me figure it out. So frustrating.

cwburns32 said:
No disrespect sir, but this is probably one of the first things I check. I used to work at an AT&T store for 4+ years and this always seemed to be the customer's issue with "not syncing." He has only one Gmail account and that is the one logged onto the phone. When I log into this SAME account on a web browser the contacts are there. Like I said the phone is telling me everything is synced, yada yada yada but still nothing. I appreciate you trying to help but that certainly is not the issue here. There is something deeper than that causing this issues and I cannot for the life of me figure it out. So frustrating.
Click to expand...
Click to collapse
I understand your frustration. I suppose you've already tried syncing his contacts to your phone? It wouldn't be the first time a Google account was boogered up.
If that works, make a new Google account and import the contacts to it, then attempt a sync. If that works, there is an issue on Google's end with that original account.

Aerowinder said:
I understand your frustration. I suppose you've already tried syncing his contacts to your phone?
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Click to collapse
Oh shoot, forgot to mention that, this is even more odd. I added his Google account to my Nexus 7 and my GS5. On the Nexus 7 contacts or emails do not show up (even though they say they are synced). On the GS5 the contacts show up but still no emails. Now you can really start to understand my frustration as that is just down right goofy. Who knows, so annoying though.

Related

Facebook sync

Has any one got this to work? Mine just says it down and try later?
Yeah mine just worked. I downloaded the Facebook app from the market though. I didn't know the phone came with one.
chvybeatsford said:
Has any one got this to work? Mine just says it down and try later?
Click to expand...
Click to collapse
The Facebook Sync that came with the device isn't working for me either. "Sync is currently experiencing problems. It will be back shortly."
Not working for me either. No bueno!
It's not working for me either... I get the same message as some other posters, "Sync is currently experiencing problems. It will be back shortly." I have tried re-installing the facebook app, and removing the facebook account in Settings>Accounts and sync. No luck yet. Does anyone have any suggestions?
I haven't gotten mine to work either. I have the same errors as everyone else is reporting.
I don't see any other way of doing it via downloading a market app either.
I really don't care if it is integrated via samsung or an app, I just want to check it out.
Any suggestions?
Someone should try to contact AT&T or Samsung about this.
Having the same problem here. What did you do to accomplish the same with the Facebook app?
I don't know what happened but mine finally started working. I did root the device but I don't know if that had anything to do with it.
So facebook is now showing contacts on my phone, as far as actually properly 'syncing' I don't know yet.
However, they must have just fixed what was wrong with the connection.
More later
Bloo is an app that'll give you notifications similar to the BB FB app when someone sends a message or makes a comment or even pokes you. Although I have had issues when I try to go to the photo that someone just commented about, bloo can't get there. But it does notify me. I just have to use the FB app if I want to reply back.
Mine worked fine yesterday.
Sent from my SAMSUNG-SGH-I897 using XDA App
My fb sync is definitely not working either. I've probably tried it at least 15 times since sunday. A few hard resets, reseating battery and sim. Tried setting up fb sync as the very first thing after a hard reset so no other settings or accounts conflicted... Nothing. I would very much like this to work. Whats strange is that in the contacts application the activities tab pulls my news feed, but within my contacts and groups there are 0 contacts that show and I get the sync error saying it will be back shortly in the accounts settings.
any update on this? i really want my facebook contacts to sync.
Still no go for me either :/
Sent from my SAMSUNG-SGH-I897 using Tapatalk
has it worked for anyone yet?
got my captivate today and it doesnt work for me either
matthewvl said:
My fb sync is definitely not working either. I've probably tried it at least 15 times since sunday. A few hard resets, reseating battery and sim. Tried setting up fb sync as the very first thing after a hard reset so no other settings or accounts conflicted... Nothing. I would very much like this to work. Whats strange is that in the contacts application the activities tab pulls my news feed, but within my contacts and groups there are 0 contacts that show and I get the sync error saying it will be back shortly in the accounts settings.
Click to expand...
Click to collapse
Yep, same here. It pulls in my activities, but not my contacts with the very same error. I've read on some other forums that it's a FB error and resolves itself when it feels like it. But it does seem weird that it would get updates and not contacts unless it's pulling that from somewhere else. I'm wondering if it has to do with the security settings I have set up on FB?
Well I finally got it to work. Contacts sync 2 days ago but did have to lynk a few manually. Then it would just have a error if it tried to auto sync. Rooted my phone yesterday day and removed att apps and now it will sync every hour no problems. Duno if either helped but worth a shot.
Sent from my SAMSUNG-SGH-I897 using XDA App
Mines not working. What's going on? Anyone

Facebook Sync Experiencing Problems Error

I have the At&t Captivate, but it looks like this is an issue that could stretch across all Galaxy S phones. A quick Google search will bring up quite a few posts/threads on Samsung's Facebook page about it too.
I use the built-in SNS sync for Facebook, which is what Samsung uses under the default Android Account settings.
I've flashed a few ROMs, and at some point (I think it was after trying some of the I9000 ROMs), my Facebook wouldn't sync my contacts anymore. I get the message "sync is currently experiencing problems. try again later".
The things I've tried:
-Flash back to stock & other ROMs
-Clear all cache data in CWM
-Delete SNS Account data under Application Settings
-Delete Samsung Mobile from my applications on Facebook
-Changing my Facebook password
-Tried logging in with someone else's Facebook account, same error with their's
The Android Facebook app loads up fine, but with Samsung, it doesn't sync contacts, it forces you to use SNS for that.
Under Contacts, if I go to the Activity tab, I can see the news feed, but it still errors out and won't pull any contacts over.
Any other suggestions?
Facebook changed how it does authentication, guessing samsung hasnt updated to handle that yet.
Odd that mine works fine. Only time I have seen problems is if I don't log into google account first after flashing. Just flashed to andromeda and everything synced fine.
After you've signed into facebook (settings->accounts) try going into the contact app itself and press the menu button.
2 options might work.
1. "sync sns data"
2. "get friends"
Hope this helps
newter55 said:
Odd that mine works fine. Only time I have seen problems is if I don't log into google account first after flashing. Just flashed to andromeda and everything synced fine.
Click to expand...
Click to collapse
I had Google setup since its required for the Market, but I didn't sync anything with it (I use Exchange), so just to try it, I checked for it to sync contacts and tried again and still got the error.
mchimney said:
After you've signed into facebook (settings->accounts) try going into the contact app itself and press the menu button.
2 options might work.
1. "sync sns data"
2. "get friends"
Hope this helps
Click to expand...
Click to collapse
I've tried that too, and it just seems to initiate the same SNS Sync and errors out.
designgears said:
Facebook changed how it does authentication, guessing samsung hasnt updated to handle that yet.
Click to expand...
Click to collapse
I'm not sure about that since some people seem to have no problems with it. I also tried someone else's Facebook account just to make sure it wasn't a setting in mine, and her's didn't work either.

[Q] Problems after loading Gummy Charged

After loading Gummy Charged on my phone, I'm having 3 problems. One is that my hotmail email keeps sending me notices of new mail even after I have checked them off as being read.
Secondly, I can't seem to add my yahoo mail account. Keeps telling me my info is wrong.
The third is that my gmail account isn't syncing my phone contacts. It is listed as a synced account but will not show the contacts. I have even gone to the verizonwireless website and tried to sync there. It says that I have successfully done so, but the contacts still do not appear on the phone.
Thanks in advance for your help!
Chris
I'm not sure I can help with the first two. The first one I have dealt with since day one, even on stock. The second one I have no idea.
For the third one, I may be able to help. I had this same problem and it ended up being a google thing. To solve the problem I had to sign on to gmail and go to contacts. There were a slew of people listed under uncategorized. I moved them to my contacts, synced my phone, and all was well. I hope that helps.
Sent from my SCH-I510 using Tapatalk
Well I reset the phone hoping it would help and it took care of the gmail account. Still having probs with Hotmail and I just gave up on adding the Yahoo and got the app for it.
There are also no longer notifications showing for messages or emails on the icons. Is that something that was removed from Gummy?

[q]Keep on losing some contacts

Hello,
Since I got my Android phone ive synced my SIM contacts to my gmail accounts and whenever I add a new contact I save it under my Gmail account ( when asked by the prompt).
I have noticed Ive been losing some contacts and I have no idea why. It happened like 3 times before and today I did a factory reset and when I synced my gmail contacts I noticed most of the recently added contacts were not there, logged on to my gmail account and checked the contacts there and didnt find them either.
This is really frustrating. other than the fact that I need one of my contacts info for urgent reasons, Its really embarrassing to keep on asking for the same person's number over and over again. Theres this particular guy's number that my phone just wont keep, Ive lost 3 times already and today I lost it again.
Sorry for the rant. Why is this happening ? How can I fix it ?
save to PHONE AND DON'T SYNC WITH GOOGLE or download contacts to sim apk
Sent from my Desire HD using xda premium
Ill do that .
No one knows what causes this ;( ?
I sync contacts with Google and have never lost a contact. It sounds like it's NOT synching with Google, and that's the problem.
Try adding the contacts to Google via a browser and see if they appear on the phone. If not then you're not synching correctly and need to check your account settings on your phone. You certainly shouldn't lose any contacts if you add them that way anyway.

Google Sync Error.

When I turned on Auto Sync. I get the message, "Sync is currently experiencing problems, it will be back shortly". I can't sync my contacts at all. I also tried Contacts Sync Fix(app), and thay didn't seem to help.
Please any help would be appreciated. Thank you.
Sent from my HTC One X+
DannyAb said:
When I turned on Auto Sync. I get the message, "Sync is currently experiencing problems, it will be back shortly". I can't sync my contacts at all. I also tried Contacts Sync Fix(app), and thay didn't seem to help.
Please any help would be appreciated. Thank you.
Sent from my HTC One X+
Click to expand...
Click to collapse
Same problem here, may be their servers currently unavailable.
Same, getting a error also. Must be the servers then.
Lancerz said:
Same, getting a error also. Must be the servers then.
Click to expand...
Click to collapse
I'm not so sure about that. Can you check the date the sync was last successful? My sync date on my Galaxy S3 was a few months old (in Feb I think). I think (at least I) am running into the problem described in http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=42641. I tried a few suggestions there like clearing out my contacts data etc. And then I deleted my account and recreated it and the problem is worse now. I don't get a last successful sync date at all anymore. No errors. But no syncing either. I can create new dummy records and it will eventually (a few minutes later sync). And changes I make on the phone will also eventually reflect in the cloud. Meanwhile no problems syncing on my Nexus 10. But if I change a real record (possibly a Google+ account), it never syncs up.
os2baba said:
I'm not so sure about that. Can you check the date the sync was last successful? My sync date on my Galaxy S3 was a few months old (in Feb I think). I think (at least I) am running into the problem described in http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=42641. I tried a few suggestions there like clearing out my contacts data etc. And then I deleted my account and recreated it and the problem is worse now. I don't get a last successful sync date at all anymore. No errors. But no syncing either. I can create new dummy records and it will eventually (a few minutes later sync). And changes I make on the phone will also eventually reflect in the cloud. Meanwhile no problems syncing on my Nexus 10. But if I change a real record (possibly a Google+ account), it never syncs up.
Click to expand...
Click to collapse
Well I removed my google account yesterday and re added it and now everything syncs up fine. My last sync time was about 5 minutes ago. It syncs constantly throughout the day since I use G+.
I have the same problem. If I clear the contacts data, it'll sync but only once. If I add something on my phone or on the website, the sync won't work again until I re-delete the contacts data again.
I have this for about 3 weeks now. I even reinstalled the ROM, but not helped.
Acer E350 with Android 4.0.3 (with 5 different updates, even with the first version). Everything worked correctly until May 15.
I solve this problem, I think...
Google Account Dashboard -> Account -> Security, I deleted all (mobile) apps*connections to my account, then deleted my Google Apps account on Android and reinstalled it. Now I can access everything again!
DannyAb said:
When I turned on Auto Sync. I get the message, "Sync is currently experiencing problems, it will be back shortly". I can't sync my contacts at all. I also tried Contacts Sync Fix(app), and thay didn't seem to help.
Please any help would be appreciated. Thank you.
Sent from my HTC One X+
Click to expand...
Click to collapse
I've been having this issue for the past week and can't seem to fix. I've gone to Settings and deleted cache and data, Google contacts will resync and bring the contacts back, but then a short time later, they are gone. I've done this about a hundred times already. I've also gone and deleted duplicate contacts, installed an app to fix broken contacts, all to no avail. I don't know what else to do at this point, very frustrating. I'm having this issue on different roms that I flash.
ycats said:
I've been having this issue for the past week and can't seem to fix. I've gone to Settings and deleted cache and data, Google contacts will resync and bring the contacts back, but then a short time later, they are gone. I've done this about a hundred times already. I've also gone and deleted duplicate contacts, installed an app to fix broken contacts, all to no avail. I don't know what else to do at this point, very frustrating. I'm having this issue on different roms that I flash.
Click to expand...
Click to collapse
I am experiencing the same issue once again. I don't know if this is Rom related or anything, but it's driving me nuts!!
Sent from my HTC One X+ using xda premium
On every TouchWiz based rom, I have this issue.............not on AOSP roms.
renatosiqueira said:
Google Account Dashboard -> Account -> Security, I deleted all (mobile) apps*connections to my account, then deleted my Google Apps account on Android and reinstalled it. Now I can access everything again!
Click to expand...
Click to collapse
I'm a little late to the game here, having recently acquired a One, but this fix worked perfectly for me. So far it's been a few hours and the sync still refreshes without issue. Kudos.
Which settings?
renatosiqueira said:
Google Account Dashboard -> Account -> Security, I deleted all (mobile) apps*connections to my account, then deleted my Google Apps account on Android and reinstalled it. Now I can access everything again!
Click to expand...
Click to collapse
I can't find this settings. Does anyone know where this settings is at? This sync error is heavily draining my battery.

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