HTC U11 Google accounts crash on log in - HTC U11 Questions & Answers

Hi folks, had an issue with my camera/torch on my U11. I've had it for about 3 yrs and no troubles. It began crashing with the message "Unable to load the camera" and the torch icon was greyed out. I could see the samera dialog when I pressed the "Clear All" button, but it woul;dn't activate. The tech looked at it and said I could try a factory reset to see if that solves the problem, otherwise they could burn several hours troubleshooting software or replacing the camera, if that was the problem.
I have everything backed up on my Google account, messages, contacts, apps etc, so I tried the factory reset. Had some issues with Google Play crashing initially, once I got past the language change. The app crashed several times before I finally got it to load. Not wanting to restore everything at once, I skipped the step to restore apps from back up and data and went right to the clean phone. Now, when I try and open Google Play Store (or add a Google Account or anything Google), the app crashes just as it gets to the login screen. I've tried re-booting, clearing the cache, disabling the Boost+ as someone suggested in another forum, re-started, checked notifications and permissions but nothing seems to work...time for a new phone or does anyone have any ideas... thanks. Chris

ChrisinPerth said:
Hi folks, had an issue with my camera/torch on my U11. I've had it for about 3 yrs and no troubles. It began crashing with the message "Unable to load the camera" and the torch icon was greyed out. I could see the camera dialog when I pressed the "Clear All" button, but it wouldn't activate. The tech looked at it and said I could try a factory reset to see if that solves the problem, otherwise they could burn several hours troubleshooting software or replacing the camera, if that was the problem.
I have everything backed up on my Google account, messages, contacts, apps etc, so I tried the factory reset. Had some issues with Google Play crashing initially, once I got past the language change. The app crashed several times before I finally got it to load. Not wanting to restore everything at once, I skipped the step to restore apps from back up and data and went right to the clean phone. Now, when I try and open Google Play Store (or add a Google Account or anything Google), the app crashes just as it gets to the login screen. I've tried re-booting, clearing the cache, disabling the Boost+ as someone suggested in another forum, re-started, checked notifications and permissions but nothing seems to work...time for a new phone or does anyone have any ideas... thanks. Chris
Click to expand...
Click to collapse
I removed the micro-SD external storage and turned off the WiFi and it connected. Still no camera or torch/flashlight, which is why I went through the whole exercise to begin with. At least I can now log into Google (Play Store, GMail, accounts, etc)....

ChrisinPerth said:
I removed the micro-SD external storage and turned off the WiFi and it connected. Still no camera or torch/flashlight, which is why I went through the whole exercise to begin with. At least I can now log into Google (Play Store, GMail, accounts, etc)....
Click to expand...
Click to collapse
The only other option that i see is a ruu flash, if that doesnt fix the issue it could be a camera gone bad,, easy fix for the diy selfers, if you need a part pm me and i can see if i have it to send you,, good luck ,,, hth

hammered58 said:
The only other option that i see is a ruu flash, if that doesnt fix the issue it could be a camera gone bad,, easy fix for the diy selfers, if you need a part pm me and i can see if i have it to send you,, good luck ,,, hth
Click to expand...
Click to collapse
Thanks bud...while I am capable of going the DIT route, I'm time poor and have already burned a number of hours just getting to the point where I can now at least log in to my Google accounts to re-install apps and such. I will need a camera going forward, but will likely take the easy route that most camera makers prefer and buy a new one...I appreciate you taking your time to reply. Thanks!!

Related

[Q] Can't download/install any market apps

Today I received my new shiny Asus Transformer, everything works great except the Market itself...
I can't even download any apps, paid or free. When I try to download any apps, it start like trying to download, but there is no progress on notification bar and it just keep like that.
I reset the tablet several times, also, cleaned the cache of the Market and Framework services, shutdown (restart) several times... nothing
Is this happening to anyone? I searched this forum and performed the steps above, but still nothing...
Please, help
Have you look into My App area, you will see, not installed list of apps. I get that as well...I am not sure if it's a bug or intended. Sometimes, it would stay at download forever. I got to go out and go back into the Market and redo it all over.
patseei said:
Have you look into My App area, you will see, not installed list of apps. I get that as well...I am not sure if it's a bug or intended. Sometimes, it would stay at download forever. I got to go out and go back into the Market and redo it all over.
Click to expand...
Click to collapse
Yes, sometimes the apps I am trying to download don't even appear there and sometimes it does. When it says "Installing" sometimes, 1 hour can pass and still nothing... no progress on the notification bar.
In fact, I can't install anything from there, not even using the website version, https://market.android.com/
I had/have this same issue I think its a bug in the market app. I've just flashed the new firmware and it seems to work OK now.
My solution was to press back over and over until I exited the market fully, then start a new instance of it. Works on and off.
Ill let you know if the update solves this issue.
Sent from my Transformer TF101 using XDA Premium App
linear_craig said:
I had/have this same issue I think its a bug in the market app. I've just flashed the new firmware and it seems to work OK now.
My solution was to press back over and over until I exited the market fully, then start a new instance of it. Works on and off.
Ill let you know if the update solves this issue.
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
Thanks for the info.
I tried that, still no luck I need to know if this is a widespread issue or not.
I have the EVO and tried to download apps and install them now without any problems.
Also, I have discovered that I can't log in into GTalk either, but I can browse without any issues.
dark_aura said:
Thanks for the info.
I tried that, still no luck I need to know if this is a widespread issue or not.
I have the EVO and tried to download apps and install them now without any problems.
Also, I have discovered that I can't log in into GTalk either, but I can browse without any issues.
Click to expand...
Click to collapse
Sounds like an odd issue with your account. Try to check settings, accounts an sync .. and see if anything is amiss. If not, then try to create a new gmail account, and use that to login to market/gtalk. See if there is some confusion as to your phone account and your tablet. Do you have settings>Privacy ticked off for google to back up your apps and sync them? Try disabling if so.
Had same issue and went into settings and had to delete my gmail account and then add it again, worked fine after that!
Thanks for the replies.
1. The Backup and Restore settings are turned off.
2. I have created another Google account and removed the original, still the same problem.
3. The EVO is currently off just in case.
After doing some research, I've discovered that Gtalk have something to do with the Market, if Gtalk can sign in, then the market should works for downloads. If not, then there is a problem.
ok... wtf
After adding a new Google account while replacing the original one, the issue still happened.
Then, I decided for a million times, to make another Factory Reset with my original account again... now GTalk logon and the Market download/install apps
I will keep this thread in mind and report if anything weird happens again.
Android Market hates me. I didn't really want to have to create another gmail account but I have tried every other trick posted and still can't get apps to download.
I had this same problem with my Samsung Fascinate. 3G would download fine but I couldn't get WiFi to work until just recently when I updated the radio that came with the OTA Froyo update plus a new custom rom/kernel. I'm not sure which piece all of the sudden made things work but I was certainly happy. What's so frustrating is that I set up a Droid on the same home network with absolutely no problems from day one.
Amazon App store works fine but many of the apps I want aren't available there. Grrr.
dark_aura said:
Today I received my new shiny Asus Transformer, everything works great except the Market itself...
I can't even download any apps, paid or free. When I try to download any apps, it start like trying to download, but there is no progress on notification bar and it just keep like that.
I reset the tablet several times, also, cleaned the cache of the Market and Framework services, shutdown (restart) several times... nothing
Is this happening to anyone? I searched this forum and performed the steps above, but still nothing...
Please, help
Click to expand...
Click to collapse
This occurred to me after rooting the TF. I was able to correct it by going into applications and force stop and clearing data on both Market and both google framework services. Then try to restart market, if you don't get a error go back to applications and do it again. Once you get the error reboot, when you try market after the reboot it will ask you to accept terms again and then all is was right again with the world.
I have the same problem. How I can do a Factory Reset?
It was working ok but now it gives an error with the server. Eventually it will download the aplication after trying several times but will fail in the instalation. I have deleted and created again my account with no results.
Welcome to my problem. Another member told me the issue lies with our google accounts and how it syncs up with the market.
I have tried the other methods deleting cache / signing in and out etc. to no avail.
Only solution is to factory reset. Sad thing is it has happened to me 3x in the past 5 days.
I only hope for a solution to this soon.
3 times, that is scary.
Something has surprised me when I upgraded my phone to the new Galaxy S 2 from HTC HD 2 running an Android rom. When I introduced the google account it automaticaly pointed me all the aplications that I had installed in the old phone (free or paid) and give me an easy option to install all quickly. They were identified as my aplications, even they were not installed.
Is this funtion present here? It will remember what aplications I had installed in the transformer before or I will need to look for all of them again?
solution to download apps
press on apps on the home screen. then press on market. this will get you started click on sign in at top right of screen. it should automatically do a sign in with your google account. then go from there

Google services

Guys,
Anyone else having this issue, ever few days I get this error
The Application Google Services Framework (process com.google.precess.gapps) has stopped unexpectedly. Please try again
And I have to clear data on Google services app
uefcommad said:
Guys,
Anyone else having this issue, ever few days I get this error
The Application Google Services Framework (process com.google.precess.gapps) has stopped unexpectedly. Please try again
And I have to clear data on Google services app
Click to expand...
Click to collapse
I just went through this on my Thunderbolt.
It's usually an issue with corrupted contact or calendar.
To fix it you have to turn off syncing automatic. Then manually try syncing one by one all the Google services. When you get to the one that causes the force close, turn syncing off. Go to settings... applications... clear data and cache for the offending app, then clear data and cache for Google services framework... force stop them if they're running. Reboot your phone. Try syncing again.
That worked for me.
Sent from my SCH-I510 using Tapatalk
distortedloop said:
I just went through this on my Thunderbolt.
It's usually an issue with corrupted contact or calendar.
To fix it you have to turn off syncing automatic. Then manually try syncing one by one all the Google services. When you get to the one that causes the force close, turn syncing off. Go to settings... applications... clear data and cache for the offending app, then clear data and cache for Google services framework... force stop them if they're running. Reboot your phone. Try syncing again.
That worked for me.
Sent from my SCH-I510 using Tapatalk
Click to expand...
Click to collapse
i understand that, that is what i had to do i was wondering if anyone figured out why this is going on. it happens to me every 2 days now.
uefcommad said:
i understand that, that is what i had to do i was wondering if anyone figured out why this is going on. it happens to me every 2 days now.
Click to expand...
Click to collapse
That's not reassuring - I had this problem earlier this week. It's the reason I was jumping back and forth between ROMs and bricking my phone in the process. Hahaha. No matter what I did the crashes would persist.
Anyways, my resolution was to do a factory reset since /data was the only partition that never got wiped when switching ROMs. I haven't had any issues since. I restored all my apps with data with TiBu. I left all the system settings alone and input my settings manually.
But, when I did notice these issues start occurring it was only after I got a random soft reboot. My phone was just sitting on the counter when I heard the bootup sound.
distortedloop said:
It's usually an issue with corrupted contact or calendar.
Click to expand...
Click to collapse
Funny you mention this, because I noticed one of my contacts disappeared when I switched to this phone. Turns out two of my contacts somehow automagically merged together. It was still like that after I wiped /data, but I fixed it manually.
To the OP, it's something worth looking into. If it matters, the two contacts were my dad and bro. It's the same last name and the first names start with the same letter, but in no way are they similar.
uefcommad said:
i understand that, that is what i had to do i was wondering if anyone figured out why this is going on. it happens to me every 2 days now.
Click to expand...
Click to collapse
Something is corrupting your calendar or contacts.
Do you know which is the culprit?
It's tedious, but if you do, go through each contact or calendar entry that syncs and find the offending one.
You didn't make it initially clear that you'd also turned off syncing and cleared the data in something beyond google services. If you skipped that, all you're doing is trying to repush the bad data on your phone back to the server, which pukes at the attempt and crashes your phone's services.
binglejellsx2 said:
Funny you mention this, because I noticed one of my contacts disappeared when I switched to this phone. Turns out two of my contacts somehow automagically merged together. It was still like that after I wiped /data, but I fixed it manually.
To the OP, it's something worth looking into. If it matters, the two contacts were my dad and bro. It's the same last name and the first names start with the same letter, but in no way are they similar.
Click to expand...
Click to collapse
If you're coming from an HTC sense phone, I think the problem might be related to how it tries to link contacts. Every time I put a new install or rom on my Thunderbolt, the first thing the HTC sense stuff wants to do is link all my google contacts to the phone contacts. What's odd about that is the contacts on the phone come from Google in the first place, so what's the linking needed for?
Another thing I forgot to mention, the phone would crash doing basically anything with calls/SMS, and none of my services were synching properly. Only when I received a call or SMS would my GVoice SMS and GMail update.
distortedloop said:
If you're coming from an HTC sense phone, I think the problem might be related to how it tries to link contacts. Every time I put a new install or rom on my Thunderbolt, the first thing the HTC sense stuff wants to do is link all my google contacts to the phone contacts. What's odd about that is the contacts on the phone come from Google in the first place, so what's the linking needed for?
Click to expand...
Click to collapse
I agree, it is an odd scenario. Even more odd, I was coming from pure Android with my Moto Droid on CM7. I never had a phone with an overlay nor did I link multiple Google contacts together, and I hadn't encountered this problem before when switching between ROMs on that or my NOOKcolor. This is actually the first Android device I've had where the contacts could be saved on the phone, but I still prefer to sync everything to the cloud.
I'm just glad my phone is running smooth again and hope the same for the OP.

SOLVED! android.process.acore - AGAIN. Tried everything!

Hi all
It all started last night when I added a second Twitter account to my official Twitter app. The dreaded android.process.acore appeared every second.
I've tried all the fixes - clearing the contact storage, removing my Google Account, deleting all my contacts from google.com/contacts, clearing the cache from recovery, restoring contact storage/Twitter from a Titanuim backup...
The only thing that gets rid of the message is disabling contact storage altogether. That, obviously, isn't a long term solution. The instant it's re-enabled I get the android.process.acore error messages again.
Does anyone have any other ideas? I'm worried if I take the plunge and factory restore It's still going to be there. I really don't want to do that if possible.
Thanks.
EDIT: Found the problem using Privacy Guard in CM12. I reset all the allowed/denied counters, enabled Contact Storage, let it error 3 times, disabled it and went back into Privacy Guard. Google and Telegram had accessed "red contacts" 3 times. Uninstalled Telegram and tried again. Still erroring. Uninstalled Google and all's well. Shame though, I use Google Now a lot. Looking for a fix for that now.
EDIT 2: Writted a post about the whole thing here if anyone wants to read it: http://techspert.info/2015/08/21/solved-android-process-acore-has-stopped-on-cyanogenmod/

Nexus 5 Clean Marshmallow install, Now on Tap not working

I installed the official Android 6.0 factory image on my nexus 5 yesterday, letting it erase my phone (because I was having the issue where my phone only showed 12.55gb of space instead of ~26gb), and I can't get now on tap to work. I live in the US, and so my phone is using the English language. Whenever I tap and hold the home button, the little popup that introduces now on tap pops up at the bottom of the screen, but when I click on the get started button, it just closes the popup, and pretends I clicked the not now button. I've even tried going to the google now settings, and manually enabling now on tap, however, the toggle switch just instantly turns back off after I tap on it. This was one of the main reasons I wanted to upgrade to 6.0. Has this happened to anyone else? Does anyone know how to fix it? I would like to avoid wiping the phone and re flashing the image if at all possible. (I can do it if all else fails, I'm just too lazy to have to reinstall all my apps, and get the phone all setup how I like it again)
Perhaps try wiping cache and dalvik cache, as well as fully uninstalling and reinstalling the latest version of Google now.
just tried wiping the cache and reinstalling Google now. Didn't do anything. You think it would do anything if I redownloaded the factory image from google (maybe mine has borked bits), and manually flash everything but the user data part?
If you're willing, it's definitely worth a shot.
I checked the md5 on the archive I downloaded from google, and it matched, so I just manually reflashed the cache and system images... and it did nothing. I guess I may have to see if google releases an update or something that fixes it. I'm also in the process of saving up for the nexus 6p, but that'll take a while, which is why I wanted to get it working on my nexus 5 first.
Yeah so it definitely seems like an issue on their end, we just went through all the basic troubleshooting steps.
May have just found out the issue. Google hates Google apps users. Is there a way to use my regular gmail account for google now, and then use my google apps account for everything else? (email, contacts, play store, etc.)
I'm honestly not sure. You can try adding both accounts and playing around with their settings, for example i know that you can choose the account you want to use in the play store but I'm not sure about other apps like Google now, since I've never had to do this personally.
I figured it out. You can select which account you want to use for each app on your phone. So I just told my phone not to sync anything on my gmail account, and then selected it in the google now app. I hate how Google does this. First it was google+, then inbox (which I tried out, and didn't really like), now its google now on tap. So glad I am using the no longer available free version of google apps. I would never purchase google apps business, since Google has no respect for their apps account users. I hope they will eventually fix this issue, and allow now on tap to be used by gapps users.
Glad you figured it out man.

(6045Y) Idol 3 - Google Play Services problem

Hello, it's my first post here so be lenient if you might.
My Idol 3 5.5 came back from repair (power button not working) and they replaced motherboard in order to fix it.
Everything seemed fine until I got home, connected to WiFi and tried to use Google Play. I downloaded all updates pending and tried to use WhatsApp. It said my time and date are wrong, I tried to change it few times, nothing helped. I uninstalled WhatsApp and Messenger (since it didn't work too) and tried to reinstall them. Suddenly notification about Google Play Services update popped out so as it said I did. After the update I've been greeted with whole bunch of similar notifications informing me that none of my apps will work and I have to update Google Play Services. That's a shame I already did... Tried cleaning cache and uninstalling updates etc. Nothing helped, still unable to use apps. After a while It has shown that it can't sync with my Google account, then informed me that I need to connect to the internet in order to use Google Play (I obviously was on my WiFi and internet connection was available, switched to mobile data and same occured). I performed factory reset, the phone didn't boot fo 10 minutes showing Alcatel animation so I turned it off. I opened service menu (power + vol up) and performed wipe from there, rebooted, phone started, configured it and same thing happened - no Google Play for me. I did it one more time, carefully logging in Google Account, not rushing anything in order not to screw up. Still nothing. At this moment I'm really frustrated since I can't use my phone and I'd really not want to send it to repair one more time since it lasts 2 weeks to get it back. Any ideas on how to fix it? Web browser worked fine, sms worked, phone calls were fine. Any ideas?
Idol 3 5.5
6045Y
Android 5.0.2
compilation LRX22G
Lucas
Maybe give Mobile Upgrade Q a try? It will flash the latest firmware available for your device and will probably fix any software-related problem
Factory reset and then turn on automatical time syncing. Wish you good luck.
Sent from my unknown using Tapatalk
factory reset...install google play services update and also google framwork updates..then reboot.
if this dont help go to the google play app and clear chache, then reboot.
if this also dont help go to recovery and wipe chache, thne reboot.

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