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Unrooted, Stock.
Everytime I try to unlock, it sits there and looks at me like I am stupid. The only way I can unlock is to restart the device and then only on first time will it unlock. I have tried wiping cache, and a factory reset in the stock recovery, any ideas?
EmerikL said:
Unrooted, Stock.
Everytime I try to unlock, it sits there and looks at me like I am stupid. The only way I can unlock is to restart the device and then only on first time will it unlock. I have tried wiping cache, and a factory reset in the stock recovery, any ideas?
Click to expand...
Click to collapse
sounds like your touchscreen is failing. Mine would do this too. It would work after restart until the screen timed out or it was locked. After that the touchscreen would no longer function. I returned mine for a new one.
That is what I was afraid of. Just had Amazon send me a new one.
This is a new feature they put in so that they don't infringe on Apple's innovative patent
Sent from my GT-N8013 using Tapatalk 2
EmerikL said:
Unrooted, Stock.
Everytime I try to unlock, it sits there and looks at me like I am stupid. The only way I can unlock is to restart the device and then only on first time will it unlock. I have tried wiping cache, and a factory reset in the stock recovery, any ideas?
Click to expand...
Click to collapse
Sorry to hear. Mind if I ask how long ago you got it from Amazon?
I ordered it on launch day. Got it the Friday after that.
Unlock
You did not say if it's not unlocking with the stylus , or finger .
I had some trouble with stylus but it went away for no reason , but this is what I discovered :
At some point my screen was not responding regardless if I just rebooted it or if I used rubberized stylus , finger or original pen .
Then when it came back on , I changed settings in " PEN " for pen sensor to be disabled . Well the sensor is NOT disabled , but when I pull the pen out my screen does not work . I put the pen back and it works . If the sensor is enabled , when I pull the pen out screen does not respond even when I put the pen back . I have to reboot it . So I was gonna take it back to worstbuy ( bestbuy ) and exchange , but I see that other peeps have same problem so I decided to keep it and start updating and installing apps on it . Next day I forgot that pen does not work and I pulled it out , screen comes on , I swipe pen and start doing this and that and I realized that pen works . Somebody on samsung or xda will figure it out and fix it .
No it is not responding to pen or finger input.
Sent from my ADR6425LVW using xda premium
I had the same exact issue with my tablet! IT just stopped responding unless you would restart it but as soon as it went to sleep it would be unresponsive once again. I had mine replaced by Best Buy. I hope this doesn't turn out to be a common issue and 2-3 months from now I'm dealing with this and RMA issues.
I had the issue right after the update. I think that is the cause. I exchanged mine at Best Buy. I made sure to not update again. Not long after Samsung pulled the update.
Now my S Pen is done. Thank God my replacement will be here today.
ImMendota said:
I had the issue right after the update. I think that is the cause. I exchanged mine at Best Buy. I made sure to not update again. Not long after Samsung pulled the update.
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Click to collapse
I hope you're right but my unit didn't start messing up until 3 days after I did the update. I did notice that when I got my replacement unit that there has not been an update so you are correct in that the update has been pulled by Samsung. I know I will feel much better in knowing that the problem with my first unit was software related rather than hardware related!
s3 turning off randomly requiring battery pull to restart. here is the breakdown to date problem occured,verizon tech sent replacement phone, that phone did it so sent it back and kept original phone, replaced sims card, problem still there, replaced battery, problem still there replaced phone again, still there, replaced sims card and battery again,guess what phone is still shutting off randomly, stock rom,factory mode (no apps)nothing not even email linked all software ota up to date. all is documented by verizon and and sumsung but everytime i talk to them all i get is the same old we can send you a like new phone after all the resets and ect., i dont want another s3 that is reman wich i know does they same thing and i didnt really want to exchange what i thought was the best for a droid wich verizon wants to do and sammy wants to send reman. i have already had two other reman phones that do the same thing. now here is the kicker i own 3 total s3's and now guess what one of the other is doing it now too. is there anybody else having this problem? is there a way to track what is running when it shuts down?would a different kerrnel help? would a different rom help? could this be my account with verizon? any help at all i dont know what to do?
more info
i am starting to think this is a problem with the screen not waking up and staying dark and not necessarly shutting down. any ideas on ways to check this?
coop245 said:
i am starting to think this is a problem with the screen not waking up and staying dark and not necessarly shutting down. any ideas on ways to check this?
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Click to collapse
Try another rom although it sounds like an app. Can't be the phone on that many of them. You only one reporting this problem so has to be something you are putting on phone.
prdog1 said:
Try another rom although it sounds like an app. Can't be the phone on that many of them. You only one reporting this problem so has to be something you are putting on phone.
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Click to collapse
both phones are doing this on stock. no apps installed
My friend had 8 replacements through verizon before he got a good one. So try a couple more times maybe. I know it is really inconvenient but honestly the GS3 is the best Android on Verizon right now (arguably atleast) and they probably won't let you trade up to a Razr HD Maxx which is the only one I would recommend.
I'm having the same problem apparently. I just bought this phone used and activated it monday night. That night, i plugged the phone into the charger while i slept and the phone shut off overnight. Phone wouldnt turn on with the power button - required a battery pull to restart.
Going through tuesday, the phone worked fine. However, in the evening, the phone was idle for a few hours, and when I went to check it before going to bed I found it had powered off again! Required another battery pull to restart...plugged it into the charger, and went to sleep. When I woke up, I again found (for the third time) that the phone had powered down, and required another battery pull to restart.
Going into wednesday, phone is working fine. Then I leave it idle in the afternoon for a few hours during work, and when I get ready to drive home, I find it is again powered down, requiring a battery pull to restart (fourth time in less than 2 days).
Now I go to visit verizon, and the rep tells me (after I think he was looking through some company forums for answers) that I should try clearing the cache from every app, since maybe the data was corrupted during my OTA update to JB (which i installed monday night), and some app was causing this problem. So I do that, and the same thing happens again overnight...battery pull etc...
I'm figuring next I'm going to do a factory data reset, possibly tonight. This is supposed to be my sister's christmas gift! Hah...trying to work the bugs out before tuesday. Any thoughts?
Starting a post with I'm not crazy sound like something a crazy person would say.... just saying.... But I agree with the earlier post that it could be app or rom based and only effecting the screen. These are the options I see you having:
1. Try freezing any apps you've installed one at a time and see if it stops
2. Make nandriod and try another rom and then come back if that doesnt fix it
3. Try this thread to clear everything and upgrade http://forum.xda-developers.com/showthread.php?t=1984436
-This method formats internal and external sd card AND bumps you up to rooted JB in the process. Use VRBLK3.
4. Get a replacement phone
KjK89 said:
Starting a post with I'm not crazy sound like something a crazy person would say.... just saying.... But I agree with the earlier post that it could be app or rom based and only effecting the screen. These are the options I see you having:
1. Try freezing any apps you've installed one at a time and see if it stops
2. Make nandriod and try another rom and then come back if that doesnt fix it
3. Try this thread to clear everything and upgrade http://forum.xda-developers.com/showthread.php?t=1984436
-This method formats internal and external sd card AND bumps you up to rooted JB in the process. Use VRBLK3.
4. Get a replacement phone
Click to expand...
Click to collapse
These options might work for the OP, but only #4 could work for me since i'm not rooting this phone (its for my sister). If I find a fix for my issue, i'll post here.
Are you guys using an sd card? If so it might be a corrupt file that the system goes over and gets stuck on, messing the cell up. Did you try making a backup on pc, formating your card (fat32) and putting you stuff back on it? Or take the card out and see if you get the same problem without it. If you're going thru all the replacements then its gotta be something that you use in common with all of em. GL!
This morning my Nexus 5 decided to die. It's stuck in a boot loop. I've never rooted, or done anything crazy to my phone. Haven't even downloaded an app in a few days, maybe a week or more. I am running stock 4.4.2.
My morning started just right. My alarm on my phone went off letting me know it was time to go to work. Then after I got ready, I picked up my phone and checked emails, facebook, instagram, you know.. normal things I do every day. I put it in my pocket and proceeded to get into my vehicle to drive to work. I then checked the time. All of the sudden after I press the power button to see, it turned off. I then went to turn it back on by holding the button. It showed "Google" then turned off. That's when I knew I was in trouble. It then began... The boot loop of death. This thing sometimes gets to the four Google colors, then shuts off..but this is rare. I can't even do the whole volume down + power deal. I can.. but I can't make a selection because the phone restarts.
WHAT AM I EVER TO DO.
I tried the hard reset with the two buttons, obviously as I stated above, that doesn't work. I tried downloading this to see, but turns out you need to access the bootloader. I cannot do this either.
My question is, do I send it in for warranty work, or is there some magical way to fix this?
Well,
Even if there was a way to repair, I would not keep a phone that had this kind of problem. I think, you should call Google and ask them for a RMA.
While they send you the new Nexus 5, you can try to repair the old one (if anybody is able to provide you a "fix"). If you're able to repair it : great, backup your data and use the new phone (and send the old one to google, like you would do for a RMA).
The power button has record of getting stuck on its contacts. Some have fixed it by hitting the phone against a table. Obviously not recommended
and as it's an internal hardware fault, Google will replace it. .
Might be a stupid question, but are you sure it has battery? Maybe plug it in for an hour and try again.
Lokke9191 said:
Might be a stupid question, but are you sure it has battery? Maybe plug it in for an hour and try again.
Click to expand...
Click to collapse
Yes, it was fully charged.
GUGUITOMTG4 said:
The power button has record of getting stuck on its contacts. Some have fixed it by hitting the phone against a table. Obviously not recommended
and as it's an internal hardware fault, Google will replace it. .
Click to expand...
Click to collapse
This actually makes so much sense. I know sometimes when locking or unlocking, the screen would flash. So this, I believe may be the problem. I didn't even think about that.
Charlus97 said:
Well,
Even if there was a way to repair, I would not keep a phone that had this kind of problem. I think, you should call Google and ask them for a RMA.
While they send you the new Nexus 5, you can try to repair the old one (if anybody is able to provide you a "fix"). If you're able to repair it : great, backup your data and use the new phone (and send the old one to google, like you would do for a RMA).
Click to expand...
Click to collapse
Google is usually pretty good with their RMA process, except they make you pay up front. But looks like I'll have to do what I gotta do.
Thanks everyone!
Hey guys I've had my N5 for almost a year now but it seems to have gone kaput on me recently...
On Monday I was on a skype call, (just audio) when my phone suddenly restarted, I didn't pay much mind to it as that happened before and it would usually just cut back on, but this time, it restarted, and restarted and just didn't stop. That lead me to think its the power button being stuck so i checked it out and made sure its not being depressed and well yeah it wasn't. And soon after that the phones screen was sometimes on during the reboots and sometimes off. I knew it was rebooting because the N5 vibrates a bit when Google pops up on the loading screen in a certain way, but yeah now the screen doesn't light up at all, there's still vibrations and sounds like when I call or when I say Okay Google a few times, the LED will even light up during a call. I know the phone is "on and working" in the background but the screen doesn't light up and as such I can't touch it, any ideas and or advice friends?
bump de bump?
Possibly your backlight burnt out? Water damage?
if you are running cyanogenmod, you could be experiencing sod "sleep of death". thats when you know the phone is on and working, but the screen doesnt turn on. ive been reading lots of complaints about cm and the sod.
TheROMGuy said:
Possibly your backlight burnt out? Water damage?
Click to expand...
Click to collapse
As the phone kept rebooting it went from seeing everything, to seeing nothing but the back light to dark, so maybe? It was just by me on my desk too so I was doubtful about the water damage but I put it in the sealed rice bag for about 24 hours just in case but still no luck.
I actually am running cyanogenmod and whenever I do have a problem I always feel that its related to CM as the phone doesn't have any physical damage...maybe I should look into that, any other ideas friends?
P.S I am using the ElementalX Kernel and UNFORTUNATELY I turned on the FAST CHARGE USB option and that makes the phone play funny with the computer, if you guys have any advice as to how I could turn off that option please do let me know
http://forum.xda-developers.com/goo...l-06-03-14-one-click-factory-restore-t2513937
I used this tool to try and remove anything that could be bothering my phone, software wise, and I'm not sure if it wiped away Kernels and Roms but thought you guys should know, my computer now recognizes the phone and I can see folders and such, which are now empty.
dynamo147 said:
http://forum.xda-developers.com/goo...l-06-03-14-one-click-factory-restore-t2513937
I used this tool to try and remove anything that could be bothering my phone, software wise, and I'm not sure if it wiped away Kernels and Roms but thought you guys should know, my computer now recognizes the phone and I can see folders and such, which are now empty.
Click to expand...
Click to collapse
all it does is completely wipe your phone and install an older android version. flashing the factory img will do the same, except youll get the newest android version. don't use these tools, doing things the right way will be more beneficial to you. anyways, since cm is having issues, try a different rom, or just go stock.
simms22 said:
all it does is completely wipe your phone and install an older android version. flashing the factory img will do the same, except youll get the newest android version. don't use these tools, doing things the right way will be more beneficial to you. anyways, since cm is having issues, try a different rom, or just go stock.
Click to expand...
Click to collapse
Thats my problem though my screen is still untouchable or see able and it makes it hard to flash stuff since I can't properly use TWRP, and having the fast charge hack on my computer doesnt really sense im in USB Debug but I guesssss its off now though, but still no screen loving
dynamo147 said:
Thats my problem though my screen is still untouchable or see able and it makes it hard to flash stuff since I can't properly use TWRP, and having the fast charge hack on my computer doesnt really sense im in USB Debug but I guesssss its off now though, but still no screen loving
Click to expand...
Click to collapse
if still no screen, its probably physically damaged(hit or factory damage). is an exchange possible?
simms22 said:
if still no screen, its probably physically damaged(hit or factory damage). is an exchange possible?
Click to expand...
Click to collapse
Well i got mine through the Play Store and I did think about an RMA, I know there was that free screen replacement thing going on but the customer rep sounded like he had no idea what I was talking about. and I'm thinking its a flex cable issue as my phone hasn't incurred any damage from drops or bumps or anything since i make it a point to be stationary while using phone, but....where the sim card tray is, that "bridge" or thin piece on the bottom side toward the phone has split as a result of my bad sim card ejecting, but that was when i first obtained the phone, also there is another split, inside the phone there is a canopy above the charging port that is split but i still know that occurred long before this, and its not even an electrical piece along with the sim card bridge thing.
BUTTT yeah im afraid if I RMA they will use that as an excuse to charge me $400, even though I know it's not playing any sort of factor in my screen acting up....Is there a policy on that?
dynamo147 said:
Well i got mine through the Play Store and I did think about an RMA, I know there was that free screen replacement thing going on but the customer rep sounded like he had no idea what I was talking about. and I'm thinking its a flex cable issue as my phone hasn't incurred any damage from drops or bumps or anything since i make it a point to be stationary while using phone, but....where the sim card tray is, that "bridge" or thin piece on the bottom side toward the phone has split as a result of my bad sim card ejecting, but that was when i first obtained the phone, also there is another split, inside the phone there is a canopy above the charging port that is split but i still know that occurred long before this, and its not even an electrical piece along with the sim card bridge thing.
BUTTT yeah im afraid if I RMA they will use that as an excuse to charge me $400, even though I know it's not playing any sort of factor in my screen acting up....Is there a policy on that?
Click to expand...
Click to collapse
ive rma'ed before, google is really good about it. i sent my nexus 7 back with a custom recovery, rom, kernel.. and the thing going on with google and exchanging the n5 once without question, isnt about the screen, its for anything.
simms22 said:
ive rma'ed before, google is really good about it. i sent my nexus 7 back with a custom recovery, rom, kernel.. and the thing going on with google and exchanging the n5 once without question, isnt about the screen, its for anything.
Click to expand...
Click to collapse
I suppose I might as well shoot for it? Is there a way to decline paying for the device if they decide that I should pay?
dynamo147 said:
I suppose I might as well shoot for it? Is there a way to decline paying for the device if they decide that I should pay?
Click to expand...
Click to collapse
send back the rma? honestly, i dont know. i dont know anyone thats ever had to pay. unless its obvious that you did something, youll be fine.
So when you hold down the power button and the vol - for about 15 seconds the bootloader screen doesn't show up? If so, yeah try to RMA.
I will chat it up with one of the customer service peeps and see what they think then, and maybe even hopefully one will know about the replace anything deal
anactoraaron said:
So when you hold down the power button and the vol - for about 15 seconds the bootloader screen doesn't show up? If so, yeah try to RMA.
Click to expand...
Click to collapse
and yup Ik its in bootloader mode though because the computer beeps and tries installing drivers and what not and also because it does that single vibrate, but yeah the screen is still dark so I can't see my selections, I believe I can still actually make a selection though, just unable to see them
dynamo147 said:
and yup Ik its in bootloader mode though because the computer beeps and tries installing drivers and what not and also because it does that single vibrate, but yeah the screen is still dark so I can't see my selections, I believe I can still actually make a selection though, just unable to see them
Click to expand...
Click to collapse
Check to make sure you have the newest drivers (there's a sticky in the general section with all the useful info). If you bought it from the play store see if you can get an RMA - Google seems to have a good rep with this. It wouldn't hurt to flash a factory image to erase everything either before sending it off (privacy and whatnot). If you have the newest TWRP (2.8.0.1) if you boot into recovery and you should be able to access the internal storage without having to select anything (in case there's anything there not backed up). Boot to recovery is volume down twice and power I think.
anactoraaron said:
Check to make sure you have the newest drivers (there's a sticky in the general section with all the useful info). If you bought it from the play store see if you can get an RMA - Google seems to have a good rep with this. It wouldn't hurt to flash a factory image to erase everything either before sending it off (privacy and whatnot). If you have the newest TWRP (2.8.0.1) if you boot into recovery and you should be able to access the internal storage without having to select anything (in case there's anything there not backed up). Boot to recovery is volume down twice and power I think.
Click to expand...
Click to collapse
Well now that I used that tool I'm not sure if my recovery is still TWRP or if it's stock, it flashed a stock factory image I'm told, but that doesn't remove the Kernel and Recovery too does it? I wanna get it as stock as possible before I sent it out. At this point I believe it has a factory image but I can't say for sure about anything else
dynamo147 said:
Well now that I used that tool I'm not sure if my recovery is still TWRP or if it's stock, it flashed a stock factory image I'm told, but that doesn't remove the Kernel and Recovery too does it? I wanna get it as stock as possible before I sent it out. At this point I believe it has a factory image but I can't say for sure about anything else
Click to expand...
Click to collapse
See here http://forum.xda-developers.com/showthread.php?t=2513701.
Phone was on stamina mode for the rest of the night, using the picture button to take quick snaps and put it back in my pocket. Next thing I knew, my phone reset and asked me to choose a language.. it ended up wiping all data, pics, etc. and the SD-Card completely formatted as well.
Unfortunately didn't back up all of my pictures... but will be more conscious about backing up data next time.
My question is, although it's not Xperia Z3 specific, what could've caused the auto-factory reset to occur? Corrupted SD card? Corrupted files?
Never heard this happen. Are you sure someone/you did not use device manager from a computer to remote erase accidentally?
Yes, checked the activity and no phone wipes were recorded.
five5outh said:
Yes, checked the activity and no phone wipes were recorded.
Click to expand...
Click to collapse
Must have somehow gotten to the factory reset menu on the phone by accident. Did you lock it before putting in pants?
Definitely
I was abusing that physical camera button on the phone a lot, I'm thinking it would be crapped out because of that. There is definitely a bit of lag when you use it, especially when you have a lock screen enabled.
five5outh said:
Definitely
I was abusing that physical camera button on the phone a lot, I'm thinking it would be crapped out because of that. There is definitely a bit of lag when you use it, especially when you have a lock screen enabled.
Click to expand...
Click to collapse
Lag might be due to triple tap to zoom, some Z3s camewith it enabled by default, mine was off.
five5outh said:
Phone was on stamina mode for the rest of the night, using the picture button to take quick snaps and put it back in my pocket. Next thing I knew, my phone reset and asked me to choose a language.. it ended up wiping all data, pics, etc. and the SD-Card completely formatted as well.
Unfortunately didn't back up all of my pictures... but will be more conscious about backing up data next time.
My question is, although it's not Xperia Z3 specific, what could've caused the auto-factory reset to occur? Corrupted SD card? Corrupted files?
Click to expand...
Click to collapse
Hi,
I've had the same problem with my Z3. Had it a couple 1-2 week after rls and auto factory reset happend every 3-4 day. Damn annoying . I've been using my old S4 while it is at some repair thing. Got it back now and they say it's nothing wrong with it.
Anyone know why this happends?
Scorpiux said:
Hi,
I've had the same problem with my Z3. Had it a couple 1-2 week after rls and auto factory reset happend every 3-4 day. Damn annoying . I've been using my old S4 while it is at some repair thing. Got it back now and they say it's nothing wrong with it.
Anyone know why this happends?
Click to expand...
Click to collapse
Same thing happened to me as well. Whats worse is i had auto pic backup running but considering i had been on a cruise it disnt back anything up. Doubly worse my sdcard was encrypted so i dont think there is a way to recover. If anyone has an idea how to recover lwt me know. I have lots of kid pictures i want back!
BTW mine happened coming out of ultra power saving mode.