Database Info

Whats the warranty like from Asus?

So I just discovered a side on my bezel that "clicks" in a little. I didnt notice this before and ive had the tablet for about a week and a half. It doesn't bother me that much but I wonder if it didn't exist or got worse since I've gotten it. I can still exchange it with best buy but I dont really want to seeing as it doesn't bother me and I think I got pretty lucky cause I don't have any other problems with the tablet. So I want to keep it, but the only thing thats worrying me is the possibility of it getting worse.
Say it does get worse. If in 3 months the bezel starts to come off or something, what's Asus's included warranty. Is it a year? And how good is the coverage, will they replace it if I didn't do anything to damage it? Anyone have some experience?
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

I actually think that their warranty and RMA system is pretty good. The length of the warranty is written on the sticker with the serial number on it. It is the 2 small numbers at the end and should say "12" (meaning 12 months). I RMA'd my TF201 for a broken HDMI port a couple of months ago. I was a little anxious doing this as there were some horror stories on the Prime forum. However, it went really smoothly for me. It took about 10 days door-to-door. The only thing I had to pay for was shipping it to them. My Prime came back repaired and looking just as it did when I first sent it to them. Unfortunately it came back with the bootloader relocked and I was unable to unlock it again ('unknown error' problem) so I sold it on CL and now have a shiny new TF700!

paddycr said:
I actually think that their warranty and RMA system is pretty good. The length of the warranty is written on the sticker with the serial number on it. It is the 2 small numbers at the end and should say "12" (meaning 12 months). I RMA'd my TF201 for a broken HDMI port a couple of months ago. I was a little anxious doing this as there were some horror stories on the Prime forum. However, it went really smoothly for me. It took about 10 days door-to-door. The only thing I had to pay for was shipping it to them. My Prime came back repaired and looking just as it did when I first sent it to them. Unfortunately it came back with the bootloader relocked and I was unable to unlock it again ('unknown error' problem) so I sold it on CL and now have a shiny new TF700!
Click to expand...
Click to collapse
Unfortunately my RMA experience was polar opposite to yours. 2 months without a tablet and NOTHING was fixed, it was returned with broken components exactly as i sent it. Very little communication, horrible customer support, we even got hung up on when we called about it. Overall -1 / 10 for customer service.

I havne't used the Asus RMA service yet (and probably never will), but I *have* read *alot* of horror stories about people getting the device back in worse shape than it was in when they sent it to them.
Plus, Asus makes you pay the shipping, which really blows - if there is a defect that I didn't cause, I should not have to pay to ship it to them to get it fixed.
I love the idea behind the Asus Transformer line of devices, but to be honest, Asus really kinda sucks overall (software QA, hardware QA, tech support and hardware support).
Their QA is simply un-acceptable - folks should *not* have to worry about exchanging a $500 device 5 or 6 times in order to find one that is just "acceptable".
I really can't wait until other vendors start making nice keyboard docks - when that happens, I think I will be saying goodbye to Asus for good. Unfortunately, right now there just isn't much real competition with a good keyboard dock, but they are slowly starting to crop up.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

pileot said:
Unfortunately my RMA experience was polar opposite to yours. 2 months without a tablet and NOTHING was fixed, it was returned with broken components exactly as i sent it. Very little communication, horrible customer support, we even got hung up on when we called about it. Overall -1 / 10 for customer service.
Click to expand...
Click to collapse
Which repair facility did you send it to and when did you RMA? Reading that thread on the Prime forum it seemed that the facility in Texas that I sent mine to was absolutely clueless to start with. They did seem to improve after a few months after the release of the Prime lol. I think yours might have been one of the horror stories that made me not want to RMA!
Sent from my Nexus 7 using xda premium

I believe happily there is no shipping fee when you RMA in Europe.
Hopefully Lenovo will start with a kick with their tablet+dock bundles, but so far they have worse times between announcing and actually selling than ASUS.

RMA'd other items
Sent a PC motherboard back to them a few months ago.
I got the same board back repaired after a month (they covered shipping.)
Sent a soundcard back to them last year and got a brand new card back after one week.
12 month limited warranty is not too bad on this tablet.
The registration process on the Asus member site kind of scared me.
Said my S\N was invalid...retyped it 10 or 11 times and it finally flew.

Thats OK said:
Sent a PC motherboard back to them a few months ago.
I got the same board back repaired after a month (they covered shipping.)
Sent a soundcard back to them last year and got a brand new card back after one week.
12 month limited warranty is not too bad on this tablet.
The registration process on the Asus member site kind of scared me.
Said my S\N was invalid...retyped it 10 or 11 times and it finally flew.
Click to expand...
Click to collapse
Really strange how you guys struggle with RMA, why does the retailers not assist you guys aswell?

Degaron said:
Really strange how you guys struggle with RMA, why does the retailers not assist you guys as well?
Click to expand...
Click to collapse
Amazon has been vewy vewy good to me (no sweat on the occasional return.)
So for all my no tax high dollar purchases I will usually run to them (that's if I am able to wait a day or two.)
The other 2 things came from Fry's (carry out) and after 14.999 days your a bit out of luck with them as a retailer.

Don't forget that depending on your credit card you have some protection.
Sent from my Galaxy Nexus using xda app-developers app

All I can say is that thier RMA experience sucks. I had to send mine in after I bricked it and they not only waited 4 weeks to finally contact me but I contacted them 6 times and finally got to talk to a supervisor and ripped his @$$ for the piss poor customer service. The day after my final call they finally contacted me with the repair cost of $279 to replace the motherboard and labor. We'll have to see how long it takes them to repair it and send it back. Needless to say I'm not buying ASUS products anymore.

I cannot vouch for Asus TF700 warranty, however I did purchase a UL30A from them a couple of year ago. During a flight the corner (hinge) cracked and I sent it in (I paid for outbound shipping). They replaced the plastic casing, but didn't actually replace the hinge and over the next 6 mos the piece came loose and disjointed. Now I have to be very careful when I open or close the lid and I usually keep it open just so I don't stress the joint. I wasn't thrilled with their job.
My TF700 (just started yesterday) has a weird screen click (very faint) when I tab sometimes depending on how hard I tap and where I hold it. If this problem worsens I will probably return it through my credit card (many credit cards extend the return period) and get a new one.

im never buying an asus product again

i remember when asus used to be reputable, it lured me into enough of a false sense of security to give them a second chance and purchase one of their tablets... anyway, to reflash the bootloader and operating system, theyre claiming they have to replace the motherboard... we all know they do not, theyll reflash it and send it back charging me full price.... well, thats $161 + $65 shipping.... interesting though, cost me $12 to ship it there so theyre overcharging for that too
i also had a monitor from asus, i had rows of pixels go dead on me and it was under warranty, sent it back at $40 shipping and the problem was back in a week... so instead of sending it to them again and again, i replaced it with another brand
anyone else have these issues with asus?

I've only had good luck with Asus. I have a TF101 tablet and 2 Asus laptops. One laptop stopped charging after 5 months (bad charging port) and Asus paid to have it shipped to them and back to me. Fix was covered under warranty. My tablet is close to 2 years old and still runs great, holds a charge like it did when it was new.
Sorry you had so much trouble!

sttovo said:
I've only had good luck with Asus. I have a TF101 tablet and 2 Asus laptops. One laptop stopped charging after 5 months (bad charging port) and Asus paid to have it shipped to them and back to me. Fix was covered under warranty. My tablet is close to 2 years old and still runs great, holds a charge like it did when it was new.
Sorry you had so much trouble!
Click to expand...
Click to collapse
if i remember correctly, the TF101 is an older model.. before they locked the bootloader and disabled nvflash for performing your own bootloader repairs in the event of such a situation... its a more recently business practice theyve seem to have began a few months ago... is the company losing profits or something? and even if they were its not excuse to rip off customers for a little extra

jason41987 said:
if i remember correctly, the TF101 is an older model.. before they locked the bootloader and disabled nvflash for performing your own bootloader repairs in the event of such a situation... its a more recently business practice theyve seem to have began a few months ago... is the company losing profits or something? and even if they were its not excuse to rip off customers for a little extra
Click to expand...
Click to collapse
Yeah, the TF101 is the original Asus tablet. I didn't know they locked down the bootloader. The would definitely keep me from buying a new one. I think the entire tablet/PC/laptop market is hurting so who knows what a company will do to save a buck.

ASUS customer service/warranty repair sucks

In case anyone is considering buying a new ASUS tablet in the future, I would like to relay my own experience with my Infinity. I got it when it first came out last year and was immediately disappointed with the I/O issues and constant app hangs/crashes, but I forged on and learned to accept the tablet for what it was. After a few ASUS software updates, I began having a lot of issues. First came the random black lines that wold flash on the screen and instantly disappear. Then, I started getting random reboots/shutdowns. Once again, I had to learn to live with these annoyances while my brother's iPad, which is a year older than my Infinity, chugs along perfectly with nary a hiccup. Finally, after one of their latest updates, my bluetooth died and nothing would get it to come back up. Not reboots, terminal commands, factory resets, or cold boots. So, I chatted with ASUS tech support and they eventually gave me an RMA. I spent $20 and half an hour to send the tablet to their repair center and got the tablet back a week later. The bluetooth was fixed (probably by just downgrading the FW as it came back with 4.1.1), but they somehow managed to dislodge the vibration motor so that it now buzzes against the back casing instead of vibrating the tablet. They also didn't fix the black line problem or the random reboot problem. I also swear that the WiFi is worse than when I sent it in. So, after all this, I am left with an even more inferior tablet than before I sent it in which was already pretty inferior to begin with. Given this experience, I will not be buying ASUS products in the near future until I can be thoroughly convinced that their quality issues have been resolved and that they have better CS/warranty practices.
Sorry for ranting.

There is nothing wrong with the hardware of your tf700 (excpt vibrator offcourse!) it's just software if you still have it try installing a custom ROM!
Sent from my TF300T using xda app-developers app

I actually had a really good experience with ASUS warranty repair. My screen went bad after about 3 months and I called CS, who after a few diagnostic steps told me to send it in for repair - it went to their Texas center. I got it back in about 2 weeks and haven't had any problems since.

AxpStoli97 said:
I actually had a really good experience with ASUS warranty repair. My screen went bad after about 3 months and I called CS, who after a few diagnostic steps told me to send it in for repair - it went to their Texas center. I got it back in about 2 weeks and haven't had any problems since.
Click to expand...
Click to collapse
I hope that holds true for me - I have to send mine to Texas to get a bad digitizer repaired.

As a recent (first and last time) Asus buyer, I just wanted to share my concerns re their standard terms and conditions.
I purchased an Asus Google Nexus 7 tablet from a well known online catalogue shop in April as a birthday present for my 13 year old son. Within the first 3 months of ownership, the tablet has developed a minor fault whereby the headphone socket is now just playing back one channel only.
If you Google headphone issues for that device, you will get plenty of hits!
The online catalogue retailer referred me to Asus direct. I started the online RMA process via the Asus website. I was forced to accept two sets of T&Cs that threaten me with hefty charges for courier charges plus labour if they decide it was not a manufacturing defect.
I wrote to Asus Uk and complained their T&Cs undermined my statutory consumer rights. Under law, within the first 6 months, the onus is on them to PROVE that it is not a manufacturing defect. Their 2 sets of T&Cs that they ram down your throat do not acknowledge this. Asus UK also refused to acknowledge this when I wrote to them and cancelled my ongoing RMA, without my prior consent, as I was not accepting their T&Cs.
Whilst I am confident we have done nothing wrong (the device is in otherwise immaculate condition as it has been kept in a heavy duty double-layer shock protection case with integrated clear hard plastic screen cover from day one), there is nonetheless an element of risk in this process.
What if their technician "decides" it is not a warranty repair? I will then have a choice of challenging them whilst they still hold on to my device or paying 3 figures upfront to get my device back and then challenging them afterwards. As a consumer I think it is grossly unfair I should be forced to accept such a position with a gun to my head.
It is completely different from Apple where I took an iPad with a charging issue to their shop and they replaced it with a brand new one on the spot and helpfully transferred all my apps over. No questions asked.
I guess it is true...you do get what you pay for
My advice is buyer beware and avoid Asus like the plague!

I heard the service is different in Europe that they can't replace your motherboard when it is unlocked and you have a manufacturer fault is this true?
Sent from my sensational HTC Desire C

[Q] Digitizer issues

I am receiving my tablet and dock tomorrow and was aware of people complaining about a lag issue due to the ram, but now I'm finding a lot of reports about the digitizer failing after 12 months or less. I only have a 90 day warranty and it'll probably be voided before that when I unlock it, so my question is how many of you have had hardware issues with your tablets?
Also as a supplementary question, how expensive would it be to get something like that fixed? Is there a place out there that does such a thing for cheap?

Had to have mine replaced by RMA in the 12th month of owning it. Can't say what a non-warranty repair would cost.
Dave

Mine was replaced in the 12th month as well. Warranty repair.
I would make a guess that Asus's fee would be about 300.00 as a new digitizer can be had for about 130.00 for the part. It's not a self repair for the faint of heart as you have to heat things up with a blow dryer to remove the old digitizer from the screen after you manage to take your 700 apart. If I was in a position with NO warranty *I* would try it. Figuring I have nothing to loose but the price of the part, without the repair you have nothing useful. I'm pretty handy with tools and have limited experience at opening things up. If the self repair was a failure, I'm still looking at buying a new tablet which is no worse off than I was before I started to fix it.
Had a laptop that the LCD panel died on. Bought a new panel for 79.00. Found a "How to repair your Toshiba LCD panel" article on the internet and followed the instructions. I have a working laptop again for 79.00 and my time. Win win!
But dude, or dudette, don't sit around worrying about the digitizer failing on you. Just enjoy using it and sweat the small stuff later.

flhthemi said:
Mine was replaced in the 12th month as well. Warranty repair.
I would make a guess that Asus's fee would be about 300.00 as a new digitizer can be had for about 130.00 for the part. It's not a self repair for the faint of heart as you have to heat things up with a blow dryer to remove the old digitizer from the screen after you manage to take your 700 apart. If I was in a position with NO warranty *I* would try it. Figuring I have nothing to loose but the price of the part, without the repair you have nothing useful. I'm pretty handy with tools and have limited experience at opening things up. If the self repair was a failure, I'm still looking at buying a new tablet which is no worse off than I was before I started to fix it.
Had a laptop that the LCD panel died on. Bought a new panel for 79.00. Found a "How to repair your Toshiba LCD panel" article on the internet and followed the instructions. I have a working laptop again for 79.00 and my time. Win win!
But dude, or dudette, don't sit around worrying about the digitizer failing on you. Just enjoy using it and sweat the small stuff later.
Click to expand...
Click to collapse
Thanks for the information and advice. I have 30 days to purchase insurance from Squaretrade and I'm really trying to figure out if I'm going to get that. If it's worth it.
They cover unlocked devices and it's $50 for a year and $70 for 2 years. It seems like it might be worth it. Just curious if any previous owners would recommend getting the insurance.

yugendreams said:
I am receiving my tablet and dock tomorrow and was aware of people complaining about a lag issue due to the ram, but now I'm finding a lot of reports about the digitizer failing after 12 months or less. I only have a 90 day warranty and it'll probably be voided before that when I unlock it, so my question is how many of you have had hardware issues with your tablets?
Also as a supplementary question, how expensive would it be to get something like that fixed? Is there a place out there that does such a thing for cheap?
Click to expand...
Click to collapse
Don't worry about it - it's not a common issue. Sh** happens but it's not as if digitizers are failing in droves. If you want more security, see if you can get a Squaretrade warranty on it. With only 90 days it's used or refurb? Don't know Squaretrade's policy on that.
You can replace a digitizer yourself. Check ifixit.com for instructions and eBay for prices.

Bought used Y01 tablet - should O keep it?

Hi,
I recently bought a used Nvidia Shield tablet that happened to be a deactivated one with a Y01 batterie for which the former owner already initiated the replacement process. It was described as being defective and that it suddenly went off and cannot be turned on again and might be used to get replacement parts. No word about the bad battery, the recall and the initiated replacement.
As I've seen such power off situations with my Tegra Note 7 I thought that might be repairable and so I bought it (somtimes my Tegra Note turnes off and cannot be turned on again).
After reading a lot in this forum and understanding what device I have, I don't know if I should keep it or try to return it to the seller. Beside the fact if it is possible that some clever folks find a way to make it usable again (and hopefully I would be clever enough to follow that procedure), I am not sure if I want to own a device with hazardous battery.
What do you think? Is it worth keeping this devide and hoping, that there is a way to make it usable again?
Regards
Sven

It can't be resuscitated without tools only Nvidia has. And it you did wake it up, it might possibly start a fire. Which insurance may not cover since the defect is known.
I would not suggest keeping it.
Sent from my SGH-M919 using Tapatalk

How did you acquire the tablet? If it was on eBay or some other online site, it is illegal to knowingly sell recalled items which that person obviously did. Contact the site you bought it on, and file a complaint that you were sold a defective recalled item, and you may get a refund.

I second, get a refund.
You paid for a working tablet, not a broken one.

EowynCarter said:
I second, get a refund.
You paid for a working tablet, not a broken one.
Click to expand...
Click to collapse
No he paid for a broken one... But it still should be illegal to knowingly sell a recalled tablet that has been replaced.

Well anyway the battery is easily replaceable, so that is not even the problem, the problem is really that the device is locked.
There is some blahblahblah that someone could revive a locked nvidia shield from the recall, but it probably is a BS, no idea.

Get a refund as fast as possible. Is not allowed to sell a recalled tablet.
As far as exploding goes, the chance is very small (4 from 80.000), so keep the tablet and follow the forums here. Something might come up one day that would bring it back to life

As the tablets age, that "4 reported incidents" is sure to rise. Also, there have been lots of other incidents not as severe but still due to problems with the battery (swelling etc.).
Get a refund, but keep in mind you can't ship the tablet back without special permissions, at least not in the U.S. and many other countries. The box they give us to send in the return one is specially lined, and contains the appropriate markings, and the airbill they give us accounts for the special status of the battery.
If you don't drop the tablet off at a recycler/disposer of electronics, at least take the battery out and drop that off.