Database Info

Anyone return their phone for warranty?

(service is AT&T)
When I bought my phone, I got full warranty on it (been paying $5 for it monthly)
Its all scratched up and now I want to return it for a new phone or a refurbished one. My current phone has been flashed with a new ROM, which was against the warranty policy.
Has anyone returned a phone like this for warranty after flashing back the original software/ROM? Were they able to find out?
Also, would it be easier if I just threw my phone into the lake and just asked them for a replacement? (I'm fully insured)

flash it back to the original rom.
and restore the SPL
and.. you should be all set.. you do need a good reason to have it fixed...

I can't just say that it's been banged up and has scratches? And that I've been paying $5/monthly for this?
Also, what would happen if I said I lost it,and they send me a replacement raphael, and ended up finding my orginal one under my bed. would they be able to find out that I still have my old one?

banged up and scratched is a normal thing. unless there is something broken in some way shape and form, then you can use that warranty. that's like saying the manufacturer have to give you a new car if your car has a scratch from daily use.
dunno what you can do if you say it's lost, but your phone does has an IMEI which is a very unique and if it ever connects, they can technically make an inquiry...and you might get charged for the price of the full phone. (only a possibility, but don't leave it to chance) Live with the scratches and next time, get yourself something like Bodyguardz or invisible armor...

theomni said:
I can't just say that it's been banged up and has scratches? And that I've been paying $5/monthly for this?
Also, what would happen if I said I lost it,and they send me a replacement raphael, and ended up finding my orginal one under my bed. would they be able to find out that I still have my old one?
Click to expand...
Click to collapse
Wear and tear is not something that's covered under the $5 a month insurance plan.
If you tell them you lost it (and that acutally DID happen to me) they'll bill you the $125 dedcutable on your next bill - and they didn't replace the SD card mine came with either (they did send me a SIM card and another wall charger though).
Once you've lost the phone, that flag the unit so it won't work anymore and yes they will find out you still have it if you try to use it by putting yer new SIM chip in it. Plus techically this is considered 'insurance fraud' which is a crime you can get in a LOT of trouble for. There was an article I read about 2 weeks ago that said these companies are now keeping an eye on forums like this one trying to catch people doing such things. I suspect if everyone was honest we'd be paying $1 a month instead of $5...
Anyway - I know you can buy replacement screens pretty cheap - heck of a lot cheaper than the $125 deductable as matter of fact.

I really want to get this thing replaced. What if I accidentally drop this on my driveway and run it over with my car. WIll they still charge me anything extra? This phone has plently scratches on the screen that it becomes annoying to use the touch screen. Also, the face plate over the home, back, call send and end buttons is coming off, and the sliding mechanism has become a bit herky jerky.
So I guess whatever happens, I will have to pay up to get it replaced or fixed, despite their "fully insured" that I'm paying?

you need a probably cause to have it replaced... not just suddenly a car ran over it. trust me.

theomni said:
I really want to get this thing replaced. What if I accidentally drop this on my driveway and run it over with my car. WIll they still charge me anything extra? This phone has plently scratches on the screen that it becomes annoying to use the touch screen. Also, the face plate over the home, back, call send and end buttons is coming off, and the sliding mechanism has become a bit herky jerky.
So I guess whatever happens, I will have to pay up to get it replaced or fixed, despite their "fully insured" that I'm paying?
Click to expand...
Click to collapse
Like I said - even if they replace the phone it's still going to cost you $125 for the deductable. Just spend 30 bucks and order a new screen and face plate.

[Q] Transformer water damage, suggestions please.

Okay so I spilled some juice on this badboy and well it sat in the juice until I got home and realized. I immediately threw it in some rice (3 days) and thankfully it did dry out. The unit was working fine and fully functional except for obvious signs of water damage when the screen is own like splotches under the screen. And there is a clearly visible one (even when screen off) in the lower right corner. Some days later it stopped powering on all together. Here is where you all come in. Has anyone had to have their unit repaired third party? If so please suggest a third party fix. I am within my 30 days of purchase so do you think Best Buy or ASUS will repair/replace the unit? No, I don't have the extended warranty from Best Buy but I could still purchase it. Should I do that and file a claim in a couple months? How about purchasing a third party extended warranty then filing a claim in a couple months? Help me, help me PLEASE!

You can probably get it repaired, but I'm sure it will cost you unless you already have water damage protection. Accidents happen. If BB will let you get a policy now, go for it. But just know that you're basically committing fraud, as you'd have to lie about the date of damage.

seems like you already know what you want to do...you just need people to share the moral burden
getting it fixed by asus is prabobly going to require screen replacement, which is i think 50% of the cost of the device. at least this way, you can sleep at night.
or, just get a HP touchpad and hope the android port is a success.
on a completely absolutely unrelated note...i just want to brag about this, my TF keyboard's response is aboslutely on point right now...no lag, nothing.
Sent from my Transformer TF101 using Tapatalk

Check to see if it's covered by your home contents insurance, some sort of accidental damage clause.

just2great said:
Okay so I spilled some juice on this badboy and well it sat in the juice until I got home and realized. I immediately threw it in some rice (3 days) and thankfully it did dry out. The unit was working fine and fully functional except for obvious signs of water damage when the screen is own like splotches under the screen. And there is a clearly visible one (even when screen off) in the lower right corner. Some days later it stopped powering on all together. Here is where you all come in. Has anyone had to have their unit repaired third party? If so please suggest a third party fix. I am within my 30 days of purchase so do you think Best Buy or ASUS will repair/replace the unit? No, I don't have the extended warranty from Best Buy but I could still purchase it. Should I do that and file a claim in a couple months? How about purchasing a third party extended warranty then filing a claim in a couple months? Help me, help me PLEASE!
Click to expand...
Click to collapse
If you can still buy the warranty from Best Buy then buy that, then wait a bit and bring it in. Understand you will likely be without the unit for a long while as they attempt to get it repaired. Bringing it back to Best Buy in this state however would be wrong because you damaged it. The Best Buy plan allows you to damage your device and they will repair it, so while it may be morally questionable to buy the warranty after you do the damage, I would say it is less so than the other options. Understand that Best Buy has the right to refuse to sell you the warranty after the fact if you don't bring the device in first, so it is possible you won't even be able to buy it.

Home insurance job

magicdave26 said:
Home insurance job
Click to expand...
Click to collapse
I agree, at least you already have that insurance. Or possibly renter's insurance if you're in that situation.

With home insurance the deducible may be higher than the cost of the device. Unless the device is scheduled, or you have a 'computer' clause that considers it scheduled even though it isn't. If this was a $2000 device then sure it would make sense, but for a $400 device it is unlikely home owners is going to help a lot.
The only reason I would advocate buying the warranty then using it through Best Buy is that if they are willing to sell it to you sight unseen it almost serves them right to get stuck with a repair like this. Have you bought a cell phone from them, they essentially advocate running over you phone when you want to replace it to use the black tie service. They are essentially selling abuse insurance with the understanding that most people won't do it. Which is why the extended warranty through them is so expensive. Most companies make a TON of money on extended warranties, very few of these warranties ever get used.
One thing I would not advocate is any deception on the part of purchasing the plan. If you have to sign anything saying it is in good working order, or you have to tell them it is in good working order then you should stop right there and walk out.

[Q] What to tell t-mobile to get a warranty replacement?

So my mom managed to bend the prongs in the charging port so she cant charge her MT4GS.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? She spent a lot on this phone back in August and she would hate for it to be useless already.... -_-

Tell them that the touch screen isn't responding and freezes a lot that's it.
Sent from my T-Mobile G2 using XDA App

And do it over the phone instead of going in.

Thats not right Xo My dad works in construction. He got a Otterbox Defender Series for his GSII. He wanted to test is out, ran it over with a semi. Screen broke got a huge crack #phone worked perfectly# they replaced it. Just say that your earphone jack wont work. The camera freezes. Youve restored it. Then it worked for a while, but it started acting up. Blame it on the software.
Sent from my myTouch_4G_Slide using XDA App

Since this device charges over the micro-usb connection, you're telling me she managed to break the internal connector?
That takes talent. You have to really try to break that. Really force the UBS plug in backwards.
I hate to tell you but unless she has insurance on it, she's screwed. Even if they process a warranty, if they find physical damage (and what you described is certainly physical damage) they will consider the device out of warranty and charge her account the out of warranty fee.
These devices are reviewed by a team given specifications by the manufacturer to look for specific things that the manufacturer deems physical damage, liquid damage, excessive use, etc.
Sent from my myTouch_4G_Slide using XDA App

itsomaryo said:
.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? ....
Click to expand...
Click to collapse
I didn't want to come off as a **** and tell you to suck it up and pay for it, but the thing is, she did break it and T-Mo or HTC shouldn't be on the hook for the cost of replacement.
Blue6IX said:
...
"big snip"
...
If this is in fact the case, USB host support will probably be much trickier to implement, and a lot more risky to use. A hardware pathway will always be what it is. Software is more fickle, and has to be very closely checked and managed when dealing with something like this. If it's software that's regulating your power flow, you can very easily send too much to the wrong place and permanently break something.
Breaking a whole series of phones because we were too eager to release software that wasn't tested thoroughly enough would be a heavy blow to manufacturers agreeing to ship devices with S-OFF bootloaders.
I don't know if people have read up on that struggle, but one of the primary concerns against doing so was people overclocking their devices way above manufacturer specs, breaking them because they didn't know better, and manufacturers seeing a dramatic increase in returns. The cost to the companies like HTC for dealing with irresponsible end users was always one of the shields thrown up to justify shipping S-ON.
Since this is an overclock thread, and discussing USB host support is something else that could physically damage/destroy the device hardware - this is worth mentioning and making people aware of.
Search around on XDA and you'll see threads here and there over the last few years about what we've had to go through to get phones shipped S-OFF. The MT4GS wasn't, but the time is now for that to start happening. In the future most (if not all) phones will be coming S-OFF fresh out of the box.
I strongly urge anyone involved in overclocking or USB host support to be very cautious about what they are doing, and very aware of the potential damage they can do not just to a few peoples phones (which is bad enough) but to un-do years of hard work and lobbying by the open source community as a whole.
Click to expand...
Click to collapse
While i'm waiting for a big download to finish on my slow-as-dialup (literally) home internet connection, i'd just like to repost here part of what I just posted in the dev section.
Phone manufacturers seeing an increase of returned phones that they have to eat the cost for because of something brain-dead or irresponsible the end user has done really hurts everyone.
The cost of phones go up, and while in this case specifically it has little to do with us finally getting S-OFF bootloaders on retail phones - the RMA total is just a number and isn't always broken down to specific causes when used as a statistic.
Any phones being returned that shouldn't be gets tallied up on a specific section of the balance sheet of a phone manufacturers (and to a smaller degree, cellular providers).
Now that we are finally starting to get phones shipped with S-OFF bootloaders, and the need for the amazingly brilliant work the Revolutionary release represents is fading, something like this is one small blow to that achievement.
The level of brilliance, creativity and dedication that had to come together for the MT4GS to get an aftermarket S-OFF bootloader blows my mind. The people who came up with the Revolutionary exploit are the kind of people that rocket scientists get intimidated by intellectually. (no exaggeration, they are the literal select few)
Think about how much more would be available to us as a community that we could do with our devices if people like that could focus their time on developing end-user applications or other software for the phone. Instead they are set with the next-to-impossible task of making it possible for all the rest of us to develop for these devices.
I know you don't see it as a big deal about finding a way for T-Mo or HTC to eat the cost of the broken phone, but the ripple effect of many people doing what is being suggested in this thread impacts issues most people would never think about, probably not even aware of.
I know it sucks to be saddled with the cost of breaking such an expensive piece of equipment. ultimately, though, the responsibility needs to rest on the shoulders of the person who actually caused it to happen.
What I would recommend is to look into an aftermarket repair service. There are some really good ones out there that specialize in high-end phones like the MT4GS.
This link:
verne2k said:
afaik no its not
http://www.ifixsmartphone.com/smartphone_repair/MyTouch_4G_Slide_teardown.html
Click to expand...
Click to collapse
Is to a place (in california, I think) that repairs phones - and shows a step by step on how to replace the screen on the MT4GS specifically.
I would start on their site, and see what it would cost to repair the USB port on the phone. It might not turn out to be that much, but this would be a great first step to take in finding out.
Like I started with, didn't want to just come out and say "too bad", I wanted to really explain why it's not a good thing for all of us to try to find a way to make the manufacturer pay for something that isn't their fault. I hope that providing you with a starting point to finding the resolution of the problem softens the blow a bit of having to hear that.
I wish the best of luck to you, and if you do get it repaired, maybe share the experience and the cost here for others to be made aware of.

I walked into my local tmo store, said "my phone is all messed up from the ota update, it doesn't even boot up all the way, I need it replaced under warranty since its been less than a year"
They asked for an address. I got the new phone in the mail a couple days later then brought my old one in so they could send it back for me.
They didn't even check out my phone in the first place. Look for the lazy employee
Sent from my RubiX CubeD MT4GS using XDA App

also a temporary fix would be getting an external battery charger.

Ya I've done 4 exchanged for my chicks mytouch and they never ask to ts.. we just say it keeps getting a deadstop on the screen..
Sent from my RubiX CubeD MT4GS using xda premium

Just tell them it's having an issue that you know they can't/won't spend the time to replicate.
My phone randomly restarts
My screen goes blank and I have to take the battery out
When I click the camera it always tells me "Cannot connect to camera"

OP, your mom broke the phone - plain and simple. It's not a hardware failure, and as much as it sucks she needs to suck it up and buy a new one.
People bullshitting warranty returns on items they broke only drive up the costs for everyone else.

Alright.. well I'll be straight up honest with you.
I can't imagine how that happened to your phone. Obviously it is a user mistake, and thus it doesn't legitimately qualify for a warranty replacement.
You have the choice to take it in to get fixed, I'm sure there are many people who can do the repairs in your area. It might cost you upwards of $50 (don't quote me on that)
You can call T-mobile, and BS your way through the warranty department to get them to send you a new one, like everyone else has said. From an ethical stand point, you don't need me to tell you that's wrong, because it's lying and essentially cheating. If you choose to go that way, you will be required to pay $15 for shipping and handling, however that does not stop there. T-mobile WILL inspect your phone. Most of the time, people get away with it, but I have had a friend who tried to cut through the system and got caught (he cracked his screen and filed it as the OTA update ruined his phone). The consequence is simple, you pay full price for your replacement phone (which would be several hundred dollars). Moreover, your replacement phone isn't even a new phone, it is a refurbished device which might only just look new. Back in the day when I still had my G1, the sliding hinge came loose like it did on a bunch of them so I got a warranty replacement on it. The one they sent me came with two dead pixels on the screen, but I just didn't want to fork out another $15 to get a replacement.
So really, you can pay the money to get it fixed, and it'll still be your phone, the new phone that you paid for. Or you can cheat and send it back, pay the $15 and risk getting caught and having to pay a couple hundred for a refurbished phone.

Yeap, Its ALWAYS better to do it over the phone. Sound frustrated but not angry and they'll always kiss your butt.

Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium

androidfeen809 said:
Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium
Click to expand...
Click to collapse
I can confirm this. However, in my case it was legit. I was charged for the water detector sticker being pink although it was never dropped in water and the reason for my returning the phone wasn't water related at all. The hinge was loose as hell on my phone and I wanted this taken care of. The only reason why the sticker was pink was due to having wet hands when inserting my battery into the phone since I don't ever charge my phone via USB and use a separate wall charger and just swap batteries when I need to charge my batteries.

Well sorry to the people who are against wasting warranty replacements but money is tight and the replacement is on the way and believe me I was post when I found out she some how broke the USB port -.- but she said my little sister tripped on it while it was charging and that's when it broke!
Sent from my HTC Sensation 4G using XDA App

Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium

androidfeen809 said:
Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium
Click to expand...
Click to collapse
Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....

beezie916 said:
Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....
Click to expand...
Click to collapse
Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium

androidfeen809 said:
Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium
Click to expand...
Click to collapse
Sorry i was talking about the OP on that one

Refurb P905

Perhaps hastily, I recently took advantage of a $415 Groupon for a refurb P905. The tablet is still in transit from Brooklyn.
Reading about screen flicker issues related to the battery connection, I'm wondering if I should just ship the tablet right back when it arrives. I've got 7 days to return the unit and only a 30 day manufacturer's warranty. Sounds like a very good chance I could start to see this problem, possibly within a few months after my warranty has expired. At that point, I'd either have to live with it or try repairing the battery connector on my own (having someone experienced do the soldering).
I'm just trying to figure out what my chances are of getting a lemon. If Samsung isn't properly addressing the battery connector during refurbishment, I'd have to think my chances of seeing this problem are pretty good. Am I being overly pessimistic here? I've wanted to buy this unit for a long time, but I don't want to throw money away.

OnePlus Repair Center Nightmare!

So.. a couple of weeks ago, I dropped my phone and it stopped working completely. The back glass is cracked and at first it was completely dead, I wasn't able to turn it on or anything. Later it eventually booted and it's currently working fine (all hardware things are working fine). I decided to get a back glass replacement anyway just because it will cut my fingers when used without a case.
So, I requested a repair, and today OnePlus "approved it", they sent me an email message from UPS and here the nightmare begins.. I also got an email from the repair center that will be replacing my back glass, the only problem is... that this repair center is possibly the biggest scamming repair center in my country. When You Google their company name, You can find hundreds of bad reviews and threads on various forums where people talk about it how they got scammed or how they send their phones to that repair center with for example battery that was draining very quickly (phone still on warranty) and they got an email from the repair center that the phone suffered water damage and motherboard has to be replaced (even though the owner said that his phone never even got close to any liquid or water), and the cost of repair is literally 2x the price of a new phone. (Later the guy replaced the battery by himself and phone was working fine, so as You can see liquid damaged motherboard was BS)
I do understand that bad reviews are normal and most repair centers have at least one or two of those, but.. like 2-3 years ago I bought a tablet (it cost around $75). I just needed some cheap tablet to watch YT videos etc. After some time the tablet randomly died and I sent it to the SAME repair center that OP uses. After 3-4 weeks I got an email saying that tablet repair will cost around $100 (30 USD more than price of a new tablet) and guess what they said when I asked them what's wrong with it. They said that sim card pins are shorted and it killed the motherboard. Well. I'm not a phone/tablet repair expert so I can't tell if shorted sim card pins can break Your motherboard. (Later I tried shorting sim card pins on some old flip phone and nothing happened, but then again, newer technology might be more sensitive IDK) But! The problem is.. that tablet didn't have a sim card slot! . Eventually after 2 months of fighting with the store and the repair center, store agreed to give me my money back and I just saved it and bought Mi Pad 2 later from China (it still works perfectly!).
So as You can see, even I already had terrible experience with this repair center. Now, my question is. What am I supposed to do now? I don't really care about warranty as local repair services charge 1/3rd of the price for repair. So I can just give my phone to them and lose the warranty. Or I can order replacement back and replace it by myself. Or I can send my phone to that repair center that OP uses and most likely never see my phone again or get a 500 USD bill.
What should I do guys? Right now I'm thinking about replacing the back glass by myself. I've done it before like 3 times (on my family's phones) and everything went pretty smoothly. Or I could just give it to local repair service and they will fix it in 1 hour if I'll give them my phone and new back glass.
(Remember that this repair center isn't OP's official repair center, they repair a lot of no brand/generic smartphones and tablets, sadly including OP's phones.)

There are no easy answers. You can purchase the back housing directly from OP or from the following link for under $20
https://www.witrigs.com/oem-battery-cover-camera-lens-ring-replacement-for-oneplus-6-midnight-black
or you can look at iFixit website for the back panel
I would suggest taking it to the place like: https://www.ubreakifix.com/locations (Samsung uses their services). If they ask for around $50-$75 for the labor cost, you will get the back glass replaced for under $100 which (at least to me) seems reasonable cost. Good luck. Keep us posted which route did you end up taking?

Gr8man001 said:
There are no easy answers. You can purchase the back housing directly from OP or from the following link for under $20
https://www.witrigs.com/oem-battery-cover-camera-lens-ring-replacement-for-oneplus-6-midnight-black
or you can look at iFixit website for the back panel
I would suggest taking it to the place like: https://www.ubreakifix.com/locations (Samsung uses their services). If they ask for around $50-$75 for the labor cost, you will get the back glass replaced for under $100 which (at least to me) seems reasonable cost. Good luck. Keep us posted which route did you end up taking?
Click to expand...
Click to collapse
Huge Thanks for telling me about Witrigs website! They even sell all tools needed for the repair.
I decided that I won't send it to that repair center. Even reviews posted this month are negative. So they haven't changed for sure. I don't care about warranty so I'm just going to fix it by myself most likely. Tomorrow I'll go to my local repair service and I'm going to ask them how much they want for back replacement if I'll give them new back glass + phone. If it won't be too expensive then I'll order new back from Witrigs or AliExpress and then I'll give them everything and they will fix it. And if they are going to ask for too much then I'm just going to fix it by myself.
Last time I asked them for display replacement cost (Galaxy S6) they said that they will charge me $30 + new display price. It was some time ago though.
We will see. Thanks for the links!

Good luck!! I think other users will benefit if you loop back and let us know the total cost and difficulty in getting the parts, etc. Take care.

Do it yourself. Slow and carefully. Watch some youtube video how to do it. Good luck!

Another vote on doing it yourself, especially since you've done this type thing before. Just be mindful of trying to do this in a somewhat dust free environment since you are removing the camera cover... don't want to get dust or fingerprints on inside of that cover or the lens that will stay forever. And make sure to seal that camera good.
Good luck :good: