RMA questions - ONE Q&A, Help & Troubleshooting

I have been approved for a RMA. What do I need to do to the phone before. Right not is running oxygen is and twrp. That asked if its been dropped or had water damage. Its got some ware and scratches on the bezel. Do you think they will say the problem is due to drops? Ugh. It just reboots non stop and no imei.

Please don't create multiple threads on similar or same issues. :good:
You have one of these here, http://forum.xda-developers.com/oneplus-one/help/rma-questions-t3187255
Thread closed.
Darth
Forum Moderator

Related

Ideas on how to intentionally kill my Raphael, please!

Hey guys..
I have scratched the fluck nuggets out of my beautiful Raphael.
I have a one year warranty on the phone.
The following is worth the bad karma for me..., so please.. if you have only negative comments to make- please save it for someone who cares!!
I would like to kill/bomb/grenade my phone so that it appears completely toasted .. with little to no evidence it was damaged.
This probably means software .. since any physical damage will void the warranty.
I was thinking, restore the default SPL, flash the stock ROM back onto it, and then try to re-flash the stock ROM but pull out the battery half way into it.
Will this kill my phone worthy enough for AT&T to replace it for me? Or do you think they repair it (not ideal).
P.S. I have searched, I guess I dont know what terms to use or no one has the balls to go through with my type of evil plan.
All Advice (except negative comments) appreciated!
thanks guys
The reason why prices rise
Thank you for the extraordinarily helpful advice! I'll try that. Thanks!!
For the third time, i have selflessly helped others in this forum quite a bit. IF you have a negative comment that does not help me, mumble it to yourself and giggle. Do not waste your valuable time posting it here. You will not change my mind.
Any friendly people who can actually help address the questions I have posed are welcome to respond.
I understand what I want to do is frequently frowned upon ... but at the same time, charging $.20 to send some kilobytes through the air isn't exactly a nice thing to do to your loyal customers.
P.S. If AT&T offered equipment warranty on this phone .. this would not be an issue.
They decided to screw their customers by not offering it, and so I will work the system.
ryaske said:
P.S. If AT&T offered equipment warranty on this phone .. this would not be an issue.
They decided to screw their customers by not offering it, and so I will work the system.
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Click to collapse
Maybe your idea is the reason behind that
Maybe so but that is irrelevant to the questions I have asked.
Are the scratches deep enough for a fingernail to get caught on them? thats what they ask you over the phone when turning in a device for a warranty exchange. If so then warranty is void.
On to the fun part
You could try unplugging the battery halfway through a flash which will cause the device to start up in bootloader mode. From their its easy to just restart the flash and be on your way. If you go to an At&t Device Support Center, most of the guys their aren't trained to each device specifically, they're mainly trained to rule out physical damage and go from there.
So it wouldn't hurt to try that. Unplug battery during flash and see what they'll do. I'll be surprised if they flash a rom because i've turned in one device that was stuck on a white screen and they just handed me a replacement fairly quick.
Now, the next thing you could try i figured out accidently by trying to improve GPS reception on my Tilt. Actually scratch that, just found out it won't work on the Raphael. With my tilt i took a copper wire (taken from an old landline telephone) and plugged it into the antenna extender port on the back of the device.
This greatly improved my GPS reception, then i stuck it in the other port (phone antenna) and i got 5 bars, but when i took it out, i couldn't get any service. I think it fried the antenna.
I took that device into the At&t Device Support Center and the guy at the desk handed it to the Tech who just looked at it, handed it back to me asked me if i wanted to back anything up and gave me another device (refurbished)
One last thing. Although i turned in a flawless At&t (no scratches nothing) in for a 5th warranty exchange and they gave me the Raphael, it ended up having 2 deep scratches on the frame of the keyboard of the device. When i called in they told me since it was my 5th return its not under any warranty.
this is kinda a crappy question to ask, and it's the reason we pay such high amounts for our beloved phones. BUT.... just zap the sh!t outta it with a stungun simplest way I can think of. maybe microwave it for 5 or 10 seconds? nah.. that'd just start a fire. stungun.
I wonder what a few seconds in the microwave would do or near a moderately strong electro magnet would do.
thankfully my fingernail does not get caught in the scratches .. its just abrasion scratches, kind of like what sandpaper would do. I can barely see the scratches when the screen is on .. unless I'm thinking about it.
I will try to F up a flash today. Maybe even when changing the bootloader so that there is nothing there to "take" a new rom. If anything, this will serve as a test-case for those wonder what would happen if your electricty goes out the next time your flashing (prevent it: use a laptop!)
for those that have contributed something useful so far. I THANK YOU. This forum is for sharing information, not morals.
I will post back with the results of the suicide and warranty exchange so others can learn from it
ryaske said:
for those that have contributed something useful so far. I THANK YOU. This forum is for sharing information, not morals.
Click to expand...
Click to collapse
Actually if you read the forum rules it clearly states:
9. Don't get us in trouble.
Don't post copyrighted materials or do other things that will obviously lead to legal trouble
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Click to collapse
I'd have thought discussing insurance fraud is certainly pushing & bending that, if not breaking it completely.
Deliberately breaking your phone to claim under warranty or insurance is fraud. Please don’t drag our forums down to your level.
Live with it
Beeble said:
Actually if you read the forum rules it clearly states:
I'd have thought discussing insurance fraud is certainly pushing & bending that, if not breaking it completely.
Deliberately breaking your phone to claim under warranty or insurance is fraud. Please don’t drag our forums down to your level.
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Click to collapse
Exactly. Maybe you could learn a lesson and invest more care in your next device. Mods should close this thread.
ok, well under that logic, fraud will also be damaging your own phone, even if by accident, and then getting a warranty replacement and mentioning you have done so on the forum.
So that means everyone that flashes their phone and F's it up, then gets it replaced is also "getting the forum in trouble" because it is also technically warranty fraud.
How exactly the forum is now "in trouble", I will never know. Its not like you gave me the idea to screw my phone. I simply asked for advice and experiences. How dare I use a forum that has always been a help to me, for getting information, similar experiences, and help. I dont know what I was thinking.
Go ahead and lock the thread.. you guys are all whiney nannies anyway. Save me the trouble of having to hear you guys.
P.S. You should get out in the real world where cut throat tactics happen every day. Its kill or be killed in corporate America. (I work for a very large company and I know that so intimately, I couldnt give you the details if I wanted to .... i would fear for my way of life.)
Good luck on your crusade to right all the wrongs in the world. I learned its not worth the effort .. Playing their own game is far more beneficial.
one more thing. the worst thing that could have happened is I get denied the warranty exchange. That is my own risk and I acknowledge I'm taking it.
How would my attempt at warranty exchange EVER "obviously lead to legal trouble", ESPECIALLY for the forum???
If you want to quote the rules, you should interpret them as they are written. No where does it say "have good morals" and "dont bring the forum down to your level". I'm pretty sure it does say
2. Be polite and respect your fellow xda-dev user.
There is no need for cursing, flaming, racism or personal attacks. There are a lot of different nationalities on this forum all with different cultures, this means that no matter what you're like, you'll have to adjust to people that are most definitely not like you. It will gain you a lot of respect if you help to keep the peace. It's disrespectful and therefore not permitted to create Alias Member names in an attempt to deceive others.
Click to expand...
Click to collapse
and
10. Help others if you can.
Click to expand...
Click to collapse
Further, my intentional doings and my reports of what happened could actually help someone who has done the same, but by other unintentional means.
I am, as always, in the spirit of the forum, here to help and be helped.
Stick it to the man!
FWIW, you could get an Invisible Shield that would make the scratches less noticable.
HAHA
Ok the deed is done. The hitman has collected. The eagle has landed
ryaske said:
HAHA
Ok the deed is done. The hitman has collected. The eagle has landed
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Click to collapse
Since you've gone to such great lengths to explain how this enterprise is going to benefit the community, and how anybody judging you is such a whiner, how about you explain the details?
Yeah I wanted to help people, but all the **** I got made me rethink the whole posting on the forum thing. I figured spilling more information will only get more people to chime in with their nasty nanny comments..... so I wasn't going to.
BUT since you asked, and you specifically were not one of the nannies (or atl east one that kept quiet.. i thank you!)... I would be happy to share the details.
I thought I would be able to kill it through software .. but it turns out bricking a phone intentionally is NOT an easy thing to do.
1) Pulling the battery is not enough to stop the flash. It will continue just fine on USB power only! Therefore I dont know how bad batteries could cause problems with flashing...
2) Stopping the flash of a ROM by pulling battery and USB almost always (for me, 10 out of 10 times) just causes the bootloader to complain "bad data" when you reset the phone, or something to that effect. You can reflash easily every time, I guess unless you stop it at the PERFECT moment ( I wasn't able to)
3) Stopping the flash of a Bootloader is absolutely impossible. I tried maybe 15 times (switching between stock SPL and the 1.90 SPL), but each time it loaded up just fine....
4) So,now getting desperate (Like I wasn't already...) I went to further measures. The stock battery is 3.7v DC. I applied 5 volts AC to the battery connector first, very quickly as fast as I could touch leads to the battery pins. Each time.. nothing happened and the phone booted fine.
So I stepped it up to 7.5, then 10. applying 10 v AC on the 3rd time was the charm. The LED flash blinked once very quickly, and then the phone ceased to turn on. I was nervous doing this.. I didnt want anything to physically fry. It turned out very well, it didnt get hot at all, no smoke and no burning smell.
Then I went to an AT&T store and turned it in for a new one. The guys there told me this wasnt the first time the Fuze came back completely dead!!! Imagine that.....
If the software bricking worked easily .. I planned on trying to recover it as a test case .. but alas it was damn tough. Thats also why I didnt really give many details.
This just goes to show everyone flashing your phone is really, really safe. I would say- flying in an airplane safe. When it fails, it does so rarely, and spectacularly and catastrophically... enough for all the media to hear about it (everyone on the forum). I wouldn't be worried tho, stepping on to a plane is just fine and chances are very good (you can round those chances to "always") it will work fine.. even if it screws up during the process some how.
So, GO FLASH THAT NEW ROM!!
A sincere thanks for the forum for putting up with an opinion/viewpoint that the majority clearly and rightfully disagrees with.
All I can say is WOW - what a mean thing to do; torture your phone like that. You could also have tried waterboarding, because in America that is not considered torture.
ryaske said:
P.S. If AT&T offered equipment warranty on this phone .. this would not be an issue.
They decided to screw their customers by not offering it, and so I will work the system.
Click to expand...
Click to collapse
I have a warranty for my Fuze via ATT

Dropped my phone, shattered my screen

The inevitable happened - my screen has a thousand little cracks running through it. The phone works just fine, responds to touches, etc. - but the screen is very hard to read because of the number of cracks. Any thoughts on whether it's possible to replace the screen?
I have insurance on the phone, so I could suck up the $200 AT&T deductible - but would probs at least wait until the One X+ comes out. Still, seems a shame for an otherwise perfect device to be thrown away.
Dang dude in a fit of infuriated rage did you over hand it straight down into the pavement? Lol.. either that or I'm damn lucky cause I'm a clumsy mofo and I drop mine twice daily with mere a scratch.. lol.. good luck and that sux bubba..
posted from my Motorola startac...
Yes, but you will need to replace the screen/digitizer as a combo:
http://www.amazon.com/HTC-Display-Digitizer-Assembly-Replacement/dp/B008CCNMKS
Also, don't post questions in General, use Q&A, and this has been asked and answered 10+ times already. Searching is your friend
area51avenger said:
Yes, but you will need to replace the screen/digitizer as a combo:
http://www.amazon.com/HTC-Display-Digitizer-Assembly-Replacement/dp/B008CCNMKS
Also, don't post questions in General, use Q&A, and this has been asked and answered 10+ times already. Searching is your friend
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Click to collapse
Cheers!

Tylt Vu Mate with apology to moderator

I had started a topic to talk about the Tylt Vu Mate and in retrospect, it did look like I was advertising it and trying to sell. I apologize to the moderator and ensure you I am not selling anything. I was just excited about finding it.
With that said, has anyone tried it yet? I am curious if it works well. If you haven't seen it, it is an adapter that goes under the original back for the S5 and enables wireless charging. Some people were saying that it made the back not water tight because it added pressure to it but others were giddy with pleasure over it. Any thoughts?
tombepa said:
I had started a topic to talk about the Tylt Vu Mate and in retrospect, it did look like I was advertising it and trying to sell. I apologize to the moderator and ensure you I am not selling anything. I was just excited about finding it.
With that said, has anyone tried it yet? I am curious if it works well. If you haven't seen it, it is an adapter that goes under the original back for the S5 and enables wireless charging. Some people were saying that it made the back not water tight because it added pressure to it but others were giddy with pleasure over it. Any thoughts?
Click to expand...
Click to collapse
There is a thread on third party receiver, no need to start a new thread.
Where is it? I didn't see it. Sorry
just go through one page at a time, and you will find it.
Mod Edit
As has been mentioned , there is a thread on this already.
For example:
http://forum.xda-developers.com/showthread.php?t=2718027
Thread closed
malybru
Forum Moderator

Wifi issues @@

I posted many threads in QA section, but it seems like no one cares, and most of the threads in this section look dead... so I decided to move here, hopefully someone would help.
I don't know why but my Z3 always gets poor wifi connection. I put it with the Moto G side by side, using chrome browser and Google play to test... and the Moto G often connects much faster than the Z3 (WTH?) Sometimes the Z3 even lost connection and I had to tap "retry" to reconnect. I even tried to disable wifi, forget it, and uncheck the avoiding poor connection setting, but it's still the same, no hope @@
Maybe you got a bad unit, also there was another thread with a lot more posts with someone having similar issues. As for me I have gone through 3 Z3s for cosmetic defects on my 4th and final now. None of them had the issue you describe, so you probably got a bad unit. It happens sometimes, even the HTC One X and Nexus 5 some units had issues due to lack of proper contact between pins on the housing and motherboard. Usually due to repeated pressure the z or v shape pins no longer spring back. But yours is out of the box that way it seems.
All you can do is get warranty, unless you are impatient in which case you can fix it yourself (if its the issue that I think it is), at the cost of voiding warranty.
abhinav.tella said:
Maybe you got a bad unit, also there was another thread with a lot more posts with someone having similar issues. As for me I have gone through 3 Z3s for cosmetic defects on my 4th and final now. None of them had the issue you describe, so you probably got a bad unit. It happens sometimes, even the HTC One X and Nexus 5 some units had issues due to lack of proper contact between pins on the housing and motherboard. Usually due to repeated pressure the z shape pins no longer spring back. But yours is out of the box that way it seems.
All you can do is get warranty, unless you are impatient in which case you can fix it yourself (if its the issue that I think it is), at the cost of voiding warranty.
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Click to collapse
Thank you very much! That helped! I will test the phone some more.
Please use the Q and A thread for questions and troubleshooting.
Thread moved

Has anyone seen cases that come apart for module usage?

Hoping they have these so we don't have to take the phone out everytine
That was my first question when i see G5
A thread for ALL case discussion has already been started here. One thread for cases is good for now.
Thread closed,
Thank you

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