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After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary
Here is the new post that went live today. Bleed Article Pt 2
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
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I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
techboydino said:
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary, and have a new updated post going live tomorrow.
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Ha... I've swapped out over 5 Mytouch 4Gs and the best way to go about it is through the chat on their website.
It all depends on the Rep. I read on the MT4G forum they quit swapping out phones for the screen issue with that phone... It's a wash. Depends on who you talk to and how their day is going apparently.
If at first you don't succeed... Call another rep... LOL
unless they notate the account and we get a sweet big red pop up saying DONT DO IT when you walk into a brick and mortar.
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
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It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
tombaker1 said:
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
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I've heard the Nova displays are supposed to perform good in direct sunlight but Vlad from Engadget said it falls well short of performing well in direct sunlight.
Sent from my HTC Sensation 4G using XDA Premium App
brett_day said:
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
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This is totally YMMV with the reps. She had to take some time and look it up in the "knowledge base" and said that she learned something new. It may have just been me but the rude chat representative and now the rep from the phonecall said the same thing. I guess it all depends on how much you push. I was most happy just to know that now it is seen as a legitimate issue by both TMO and LG and am waiting for the resolve.
I just got one swapped out yesterday. They gave me free overnight shipping too. This is like the 5th time, if its not free I guess I'm confident ill get to keep it. You see I learned during my call yesterday that they now charge five bucks for using warranty, that's a change in contract, 30 days to reject the new changes. Even still, I'm on my 5th G2X, completelly unacceptable!
Sent from my LG-P999 using XDA Premium App
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
Luckily for me, I only had to swap mine once to get a phone without backlight bleed. Even on max, it's hardly noticeable. My first one was horrible, even below 50%. Now, the wait for an update begins.
im getting a replacement but there charging me 20 bucks to do so! i got the shiz end of the deal
Or they could directly seal the screen to the glass like. In the iphone and galaxy s lineup
Sent from my LG-P999 using XDA App
TechnoHippie said:
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
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They are offering the mytouch 4g for exchange. They hard one to get them to do is the exchange to the sensation.
Sent from my LG-P999 using XDA App
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
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Please look at the date of the last post before reviving dead threads.
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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Agreed.
JHaste said:
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
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You're rude all over the G2x section. Why so angry?
ZeroTNightmare said:
The screen bleed thing is a thing of the past
Sent from my LG-P999 using XDA App
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Not necessarily. If you bring up prices in asking for a replacement (i.e. I paid $180 for my G2x and Sensation is now cheaper) they'll frequently feel pressured into sending you one. My brother swapped his out for a Sensation, claimed the Sensy had overheating problems, and got a replacement MT4G Slide.
When I popped that response into the google narcissism translator, this is what it spit out: i wanted to post something that offers zero value to this thread, xda, or anyone else in this world. As a matter of fact, I wanted to post something that has zero value for a single thing on this entire earth, outside of puffing up my ego. I'm so thankful I have avenues such as the internet to sharpen and feed my narcissism. I'm so full now.. I'm so happy. I feel great. Wow, it's like a drug. I hope someone argues with my stance so I can keep getting fed....
ok, I had sent my g2x for repair due to severe backlight bleeding( the top of the screen was actually separating at the top) I send it in. two weeks later I get it back. the issue is still there and what did they repair? The sheet said they replaced the housing due to a scratch. There was not a single scratch on the phone so they repaired something that didnt need to be repaired and ignored what did. I called them up and told them everything. This time they sent me a shipping label to send it back to them. I spoke to a supervisor and they even said that my phone didnt sound like the normal bleeding and they would correct it. I send it back in.. today I get it back, screen bleeding is still there, screen seperation is still there and to make matters worse the screen now has 3 dead pixels that were not there before. What does the repair sheet say? They replaced the SD/Sim reader because it was faulty. ummm no it wasn't.. it was working perfectly before I sent it in.. I really cant believe them.. now I have to send it in for a 3rd time!!!!
Wow! I bought my first and last lg product.
yea bro that is some crazy ****, its like u gotta treat them like little kids and hold there hand thru the process , im sure u couldnt have been much clearer, FIX MY SCREEN , lol idk anyways man good luck dude i hope everything works out for u
Wow that sounds awful man... I hope I never have to send anything to LG.
Sent from my LG G2x
Man, that's some sugar honey iced tea! This was my first LG phone also and will be going back to HTC after this little fiasco into the unknown.
dkb218 said:
Man, that's some sugar honey iced tea! This was my first LG phone also and will be going back to HTC after this little fiasco into the unknown.
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How can you compare his horrible experience to a sugary sweet thirst quenching beverage delight?!
That's just ****, I say!
Sent from my LG G2x
If I were you I would consider reporting this to their human resources department. Most of the time the supervisors and employees of the technical department can be incompetent. I would advise you to ask for their human resources department. File a complaint that this has happened multiple times and that way human resources would have to call in those employees who keep screwing up your device's repair. Seriously, because at this point they are just bullshitting if you can send it in twice and they wont fix anything that needs to be fixed.
I keep reading these stories about faulty phones. I haven't had any problems with mine. I've flashed all the Roms on this thing and have never had any issues with reboots or anything like that. Maybe I'm just one of the Lucky ones that got one of their products that actually works.
Sent from my LG-P999 using XDA App
tjbunch1228 said:
how can you compare his horrible experience to a sugary sweet thirst quenching beverage delight?!
That's just ****, i say!
Sent from my lg g2x
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lmao! 10987654321
mannyg78 said:
I keep reading these stories about faulty phones. I haven't had any problems with mine. I've flashed all the Roms on this thing and have never had any issues with reboots or anything like that. Maybe I'm just one of the Lucky ones that got one of their products that actually works.
Sent from my LG-P999 using XDA App
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So happy for you! In tears thinking about your perfect phone Now what do you recommend the rest of us with jacked G2x do? Can we each borrow yours for a day? You seem to be gloating about your fancy shamcy phone. Share the love.
Don't get all butt hurt. I'm just saying that I haven't had any issues. I have a few friends who have this same phone and they don't have any of these problems either.
Sent from my LG-P999 using XDA App
graffixnyc said:
ok, I had sent my g2x for repair due to severe backlight bleeding( the top of the screen was actually separating at the top) I send it in. two weeks later I get it back. the issue is still there and what did they repair? The sheet said they replaced the housing due to a scratch. There was not a single scratch on the phone so they repaired something that didnt need to be repaired and ignored what did. I called them up and told them everything. This time they sent me a shipping label to send it back to them. I spoke to a supervisor and they even said that my phone didnt sound like the normal bleeding and they would correct it. I send it back in.. today I get it back, screen bleeding is still there, screen seperation is still there and to make matters worse the screen now has 3 dead pixels that were not there before. What does the repair sheet say? They replaced the SD/Sim reader because it was faulty. ummm no it wasn't.. it was working perfectly before I sent it in.. I really cant believe them.. now I have to send it in for a 3rd time!!!!
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Dude I will never purchase another LG product ever. My refrigerator is LG and guess what its faulty also, the Ice maker works when it wants to and it also reboots.
You should link up with the dude who filed the Class Action Suit against LG and have your issue added to the case as they are in breach of warranty.
Samsung and HTC FTW!!!
Note: I heard that even their new Cine-LED TVs have a rebooting problem.
Update: I didn't send it in for a 3rd time; Instead I waited for them to respond to my BBB complaint. I got a call from LG yesterday about the complaint and told them about the ordeal. She called me back today and told me they would send me a new phone. All I have to do is sign a waiver and send back the old phone (charger, battery and all) and she will next day air out a new one to me. I'm thinking this will be from their new batch(hoping it's not a refrib but dont think it will be since she wants me to send back everything). I will report back when I get the replacement.
I will be selling it when I get it anyway as I moved to sprint. True unlimited data, $125 port credit per line, True GV integration plus 23% of my monthly bill. I couldnt resist. At least I'll have a brand new g2x to sell when it comes
BBB comes through! Love them. What phone are you getting in sprint?
Sent from my LG-P999 using XDA App
unique77 said:
BBB comes through! Love them. What phone are you getting in sprint?
Sent from my LG-P999 using XDA App
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I got the evo 3d for me and the nexus s for my daughter. I wanted to wait until the next nexus but the 125 porting credit ended on saturday (i ordered friday hehe)
Well I switched from an iPhone 4 to the Nexus S (Nexus S is better) but I used a micro-sim adaptor but when I took it out one day it took a pin with it. I called Samsung and they said they don't do repairs like that so where in Canada can I get this repaired? I would love any advice. Thanks!
- Ryan
Same crap happened to me. But I guess I got a little lucky cuz only half of the pin broke off, the other half I just bent up so it would touch the sim when it was put in. Worked for me. Idk if yours came off completely or partially like mine did
Sent from my Nexus S using XDA App
malikadnanm said:
Same crap happened to me. But I guess I got a little lucky cuz only half of the pin broke off, the other half I just bent up so it would touch the sim when it was put in. Worked for me. Idk if yours came off completely or partially like mine did
Sent from my Nexus S using XDA App
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Well one of the pins is shorter and one is completely missing so I guess I was not as lucky as you haha. Do you think I could take it to somewhere like Best Buy and just pay to repair it? Or will I have to go to a speciality cell phone repair place?
Maybe try calling Samsung again that's f'ed up they can't repair there own product
Sent from my A500 using xda premium
BrianDigital said:
Maybe try calling Samsung again that's f'ed up they can't repair there own product
Sent from my A500 using xda premium
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The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
RBSIS said:
The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
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I'd check Craigslist, there's always shops that do these kind of fixes. There's plenty here in Philly so I'm sure there're some where u are
Sent from my Nexus S using XDA App
malikadnanm said:
I'd check Craigslist, there's always shops that do these kind of fixes. There's plenty here in Philly so I'm sure there're some where u are
Sent from my Nexus S using XDA App
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I looked and sent out a few emails, not as many shops as I would have thought. I'm going to go to Rogers tomorrow just to see if they do fix things like this. It will surprise me if they do.
RBSIS said:
I looked and sent out a few emails, not as many shops as I would have thought. I'm going to go to Rogers tomorrow just to see if they do fix things like this. It will surprise me if they do.
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Good luck man
Sent from my Nexus S using XDA App
Sorry for the bump but I still have not found a solution to this and I'm looking for any suggestions.
This is probably your best option right now:
http://forum.xda-developers.com/showthread.php?t=985733
Other than that, don't think anyone was able to find any replacement unit online.
RBSIS said:
The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
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Lol yeah non physical damage so they will hard reset your phone for free. That sucks man
Sent from my Nexus S 4G using xda premium
Well after a long time of playing with it I manage to get the phone to read my sim by putting strips of tin foil on the contacts on the sim card. Disappoints me that I have to do this though and now the phone has no resale value.
I just got mine spoiled after returning from a holiday I've tried putting the copper thing back in place and slotting it back but it doesn't work. Now i have to wait till tomorrow to call Samsung support in hope that they will fix it if i pay money because my device has no warranty because it is from Australia and i'm using it in Singapore. Will they accept it to fix it if i pay for the repair?
And can anyone who used aluminium foil or anything to make it work post photos or videos on how to do it? I have no experience in soldering and stuff (15 years old) and i dont know how much foil to put there. Please help me!
RBSIS said:
Well after a long time of playing with it I manage to get the phone to read my sim by putting strips of tin foil on the contacts on the sim card. Disappoints me that I have to do this though and now the phone has no resale value.
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Could you please post a video of how you put the strips in? or photos please. I have no idea how much to use and how to place them
yup! i agree plz post photos that we can help
I had similar problem with my Nexus S. I just went to Carphonewarehouse and told them that my sim is not being registering. They have fixed it for free but it took nearly 3 week.
Sent mine to samsung on monday 21st. he said 1-3 days so tomorrow will be the 3rd day which is the 24th. Hope i receive the call to collect it tomorrow. I miss my nexus
RBSIS said:
The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
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Your post is kind of contradictory. You say they wont fix it for free. That suggests that YES they will fix it, but not for free. Which makes total sense, since you physically broke the phone yourself. That's not covered under warranty.
But then you go on to say they told you to talk to Rogers. Your post is very confusing.
Rogers is a carrier. If you have some sort of damage plan or replacement coverage they may help you. Otherwise, at best, they're just going to send it Samsung in the first place. More likely, they won't touch it.
Your options are to try to repair it yourself, try a local shop, or try Samsung again. I seriously doubt that they wouldn't repair it, for $$$.
Or get a 3rd party warranty. Although, that would be pretty unethical and possibly illegal, filing a claim for damage that occurred before you signed up for the plan.
shockem said:
Sent mine to samsung on monday 21st. he said 1-3 days so tomorrow will be the 3rd day which is the 24th. Hope i receive the call to collect it tomorrow. I miss my nexus
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Did you get your phone repaired?
I am in the same boat buy I gave my phone to a local cell phone repair shop in toronto. its been two months and they still are looking around for the replacement part. I think i am gonna take the phone back and just try to sell it off
forpulse said:
Did you get your phone repaired?
I am in the same boat buy I gave my phone to a local cell phone repair shop in toronto. its been two months and they still are looking around for the replacement part. I think i am gonna take the phone back and just try to sell it off
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Yeap they got it repaired within a week!
My wife's S3 was run over. She called to file a claim and was told they are out of stock and that it could be 5-7 days before they have something to send her. They also said they could not offer a different phone, because nothing was shown in their system as a comparable replacement. So for now, she's stuck with nothing.
This seems pretty terrible. Is this typical? I'm definitely going to be looking for an alternative insurance option when this is done.
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
ddurandSGS3 said:
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
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I agree!
The only other warranty I know of is Squaretrade. Maybe you could check them out??
This might be a good opportunity to get that note 2
Sent from my SCH-I535 using xda app-developers app
Fwiw I tried calling Verizon just to see if they'd do anything to help the situation. My reasoning being that they sold me and bill me for the plan, so they should make it right. They basically took no responsibility.
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
jager420 said:
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
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Just to add, I was talking to the Verizon manager in the call I reference above, and that manager refused to give me the name of their direct supervisor after basically telling me there was nothing that could be done on their end (except credit the account for days of service during which I'm waiting for the new phone). I am on hold with Asurion right now with a supervisor, but still being told nothing they can do to fix the situation.
Update: Asurion supervisor unable to help. Told them I'd be cancelling insurance on all 3 lines when this is resolved, posting about it on XDA, and submitting complaint to the BBB. Being transferred to the...CEO?
Definitely unacceptable, they are legally bind to replace you with an exact phone or comparable phone and note 2 is the only comparable phone to S3 unless they already have the s4, which I doubt.
Sent from my SCH-I535 using Tapatalk HD
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
netter123 said:
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
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After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
Sent from my SCH-I535 using xda app-developers app
SilentO said:
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
Sent from my SCH-I535 using xda app-developers app
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There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app
For me, this is anything but typical. After this past weekend, I've filed four claims with them in the 3 years I've been their customer. Only once have they not had my device in stock, and the rep immediately suggested a comparable replacement. I know they don't always get the best reputation. However, I always get my claim filed fast with no hassle and the device always arrives very quickly.
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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I thought about just reporting it missing, but phone was smashed enough that nothing was really usable. I also thought the deductible was the same regardless of damaged vs lost/stolen. At least that what it shows for me when I look up the deductible...
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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How much does it cost to "lose" out of curiousity
Sent from my SCH-I535 using Tapatalk 2
cell128 said:
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app
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This. The s3 is the best phone out in my opinion, unless of course you want to go bigger. Then you would shoot for the note 2
Sent from my GeeEssThree
Claim
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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Did you file a claim online? Did they ask for any documentation or anything?
I ditched all insurance for both my wife and myself. I found that for $7/month and a deductible of $50-$100 I was way better off fixing the phone myself and dealing with it that way. Every experience I had with asurion when I did have them was a headache and the refurbished phones they replaced my phone with were always defective and needing another replacement. Replacement digitizer on my wife's Bionic was $30 with about 30 minutes of labor. Nothing compared to >$200 cost that would have come from asurion's "help".
The claims I've had with Asurion have usually been handled well. Even had an old droid incredible replaced with an incredible 2.
I had a claim on my sgs3 5 days after the release date because I dropped it snd the screen shattered. It was so new they had to send me a new one. Took 3 weeks!!!! I actually went and bought a new screen for it and had it working before I got my replacement.
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I am so pissed. Long story short. I ordered the s6 through Verizon, got the phone and it was great until the 10th day. I started having issues. So I told them and they said they'd send me out another. I told then I absolutely do not want a refurbished phone and they guaranteed me it would be a brand new one. Wtf do i get the next day? A refurbished piece of crap that had scratches all over when 3 different reps assured me they'd be sending me a new one. I called them back pissed.
So after hours of talking on the phone I get them to send me a brand new one that would come in the white box. They told me it would arrive on may 29th(which was 10 days away) because they were all on backorder waiting for the shipment from Samsung. So I've literally been calling every few days asking them what the update is and every time a diff rep just tells me that the order is placed and everything but it's still on backorder. This has happened 3+ times now.
It's been 3 weeks now and I just called again and told them this is it I've had enough and the guy tells me for some reason the order never processed because of some terms and conditions crap so he said he has to figure it out with his supervisor. I can't believe this seriously. Are the people at Verizon the dumbest individuals in the world or am I being toyed with here?
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Sent from my SM-G920V using XDA Free mobile app
Why not request the replacement be noted on your account and go to a verizon store and have them replace it with a new phone?
Shawn haz root said:
Why not request the replacement be noted on your account and go to a verizon store and have them replace it with a new phone?
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I tried that but all of the Verizon stores in my area were totally out of stock of the black s6 and they said they'd charge me to switch colors.
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May I ask what the issues were?
musicfreak190 said:
May I ask what the issues were?
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Multiple issues. I experienced, Bluetooth issues, got a few scratches on the phone and occasional messed up audio when on the phone. I got them to send me a new one. Should be here Thursday. Found out he order never went through cuz the stupid supervisor didn't approve the order.
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EDITED BY MODERATOR
Chadly, glad to hear your issue has an end in sight, I cannot help but wonder - did you receive an order confirmation for the new GS6 from VZW?
Yeah, they sent me a new s6 and this one is perfect except for a super loose home button that rattles. Such bs. I'm waiting for them to call me back and tell me what we do now.
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I haven't been impressed with Verizon customer service, either. The first phone I got was never activated, and when I called to get it activated, the rep just redid my order and sent me another phone lol. I had to reject the 2nd phone, and I finally spoke to someone that knew what they were talking about.
It seems as though 1 out of every 3 reps know their stuff, the rest have no clue.
I'm still waiting for my $100 port in credit, and I know it won't be on my 3rd billing cycle, so I'll have to call them again :/
Never even talked to a rep. did everything online. Ordered phone on Friday, arrived Sat, activated without doing much other than turning the phone on (SIM card was already installed). I didn't port my number until I checked out the phone and ported the number on Monday morning, took about 20 min and about 1/2 hour after that to get the SMS texting working right.
No communication with a rep at anytime.
Sat night when I realized I already had the latest build (was waiting for an OTA), I rooted the device with PingPongroot. Had to do it twice but it stuck and was very easy. never connected the phone to the computer (yet).
krelvinaz said:
No communication with a rep at anytime.
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This is literally the only way to do it. Companies like VZ and Comcast intentionally provide sucky service so that you just give up because who wants to spend hours on the phone explaining your problem to people who are intentionally making it harder for you?
Well, they said they said they wouldn't send me out another new device. She said it would have to be a refurbished one this time so now I have to choose between one of these s6's or sell one of them and wait for something better to come along.
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Chadly said:
Well, they said they said they wouldn't send me out another new device. She said it would have to be a refurbished one this time so now I have to choose between one of these s6's or sell one of them and wait for something better to come along.
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It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?
backdown00 said:
It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?
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I exchanged one due to a very loose home button. It didn't register presses half the time and rattled bad. They are out there, the lemon s6s. They are far between but they do exist sadly
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backdown00 said:
It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?
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Yeah, pretty lame. I'm keeping the new gold one because the screen is much better. The home button doesn't rattle as much now. It's barely noticeable so I'm okay with it.
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they always try and get you with that refurb stuff. i hate that!
I will never get another phone phone Verizon, you can get the same phones from Best buy with no penalty for returns.
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