Database Info

G2X No Longer on T-Mobiles Website

So if you go to T-Mobile's site and search for the G2x the only products that come up are the home dock and the car dock.
Any ideas as to why this could be?
Edit: was told the phone was on backorder via chat with rep. Sounds fishy. Even if the phone were on backorder they would still sell the phone and advise the purchaser that it was on backorder.

http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?cell-phone=T-Mobile-G2x-with-Google

Wow
Wow, either they are admitting there are problems and removing it from sale for now or just an error. Gotta swing by a store and see if they still have it.

I notice they advertise it on their main page, but if you go to shop all phones its not there.... very weird. Hopefully they're not ditching out on the phone
Sent from my LG-P999 using XDA App

Interesting.
Sent from my LG-P999 using XDA Premium App

Oh no
jrfaulkin said:
http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?cell-phone=T-Mobile-G2x-with-Google
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I can't click the "Add to Cart" button. It's grayed out, can anyone confirm this?
Also, this http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/
I hope it's just an inventory thing. I don't wanna find out there's something wrong with this phone, the fact being the G2x I just bought from Amazon is on it's way now.

tmonews has an article about this now
http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/

If it is a QC issue I wonder what T-Mobile will do about it. Complete refunds or exchanges of similar devices - i.e., Sensation.

I doubt they would drop the product all together or that they will issue refunds or excahnges. My theory is that they might stop sales until a update is released.

mikea3000 said:
I doubt they would drop the product all together or that they will issue refunds or excahnges. My theory is that they might stop sales until a update is released.
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If they did pull it for QC issues I really hope they do either give me a refund or exchange it for a comparable device (sensation I'm guessing)

Just remember the G1... they pulled it out of the lineup to catch up. Same thing went for the HD2, and a few others. You'll notice the magenta sidekick is in the same boat for upgrades. It's not quality, it's "we way oversold." I confirmed this with a friend that works in a call center.

Omitted !!!!

WoW I'm glad I returned mine, not saying that they wouldn't have taken it back any ways but this is a huge blow. If I were g2x owner I'd take it back today!

I agree with bored PC. Too much sold means no stock to support the user.
Sent from my LG-P999 using XDA App

wondercoolguy said:
WoW I'm glad I returned mine, not saying that they wouldn't have taken it back any ways but this is a huge blow. If I were g2x owner I'd take it back today!
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Why and what phone would we get to replace the g2x when sensation haven't came out yet
Sent from my LG-P999 using Tapatalk

Why do people care so much whether your current phone is on the website or not? I understand people interested in buying it but why do you care if you already have a G2X? You have a T-Mobile and Manufacturer warranty and if you are worried, return the phone.
My phone is far from perfect but yet the G2X is still the best phone I've ever owned. I couldn't care less if they stopped selling it. Might actually be cool to have a limited edition phone

mobilehavoc said:
Why do people care so much whether your current phone is on the website or not? I understand people interested in buying it but why do you care if you already have a G2X? You have a T-Mobile and Manufacturer warranty and if you are worried, return the phone.
My phone is far from perfect but yet the G2X is still the best phone I've ever owned. I couldn't care less if they stopped selling it. Might actually be cool to have a limited edition phone
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Ur obviously not getting the point here. If they pulled the device for Qc issues and they push out new versions or fixed devices then ppl who already have the phone that has issues want to know if they can get a replacements. You have the device and it mysteriously disappears from tmo site, wouldn't I concerned that ur device is faulty
Sent from my LG-P999 using Tapatalk

just spoke to TMO, they said they have no information about it but I spoke to an account specialist in customer loyalty and asked if it does turn out to be true would they offer refunds or replace the phone, they said yes they would if it ends up to be true. They would either repair it, replace it(Guess when they fix the issues) or give a like device

Suprah said:
Why and what phone would we get to replace the g2x when sensation haven't came out yet
Sent from my LG-P999 using Tapatalk
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I have an N1 so when I took back my G2x went back to it. I am patient and await the out of come of this craziness to determine wheter I'm going to just wait for the Hercules to come out. I refuse to get another HTC device until they fix their battery consumption issues.

I got stuck on a trip - my G2X battery started getting EXTREMELY hot and eventually would not charge past 20% - and had to go get another phone. No choice, had to have a phone.
TMobile was "kind" enough to replace my battery, despite the fact that the G2x constantly reboots, and has screen bleed.

Asurion is full of idiots

Today I lost my Sensation and after filing the claim I felt like I did something wrong. They say because the phone is so new that there is a "24 Hour" hold on the claim and with the long weekend coming I will more than likely see the phone on Tuesday or Wensday next week ......That sucks

They are replacing your phone with another Sensation though right?

barker1964 said:
Today I lost my Sensation and after filing the claim I felt like I did something wrong. They say because the phone is so new that there is a "24 Hour" hold on the claim and with the long weekend coming I will more than likely see the phone on Tuesday or Wensday next week ......That sucks
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how do you "lose" a $600 phone? which has lookout installed?

I lost my phone, went to a pool party and used my backup phone and left my sensation in my fruends car and when I came back it was gone

nccu_eagles said:
how do you "lose" a $600 phone? which has lookout installed?
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**** happens "shrugs"
Sent from my HTC Sensation 4G using XDA Premium App

nccu_eagles said:
how do you "lose" a $600 phone? which has lookout installed?
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He's human....just as you are....people make mistakes and things happen. So let's try not to be so judgemental, as you could very easily find yourself in the same predicament one day.

Yes they are sending out a new phone, but it was like pulling teeth

barker1964 said:
Yes they are sending out a new phone, but it was like pulling teeth
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That's really sad to hear. But this is the insurance time. I will never let my insurance go. This stuff may happen.

barker1964 said:
Today I lost my Sensation and after filing the claim I felt like I did something wrong. They say because the phone is so new that there is a "24 Hour" hold on the claim and with the long weekend coming I will more than likely see the phone on Tuesday or Wensday next week ......That sucks
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You really need to make sure you use one of 100 or so apps that find your phone if you lose it. The technology has been there for a long time....and it works.
You lose your phone....no biggie....goto a computer....you see where your phone is on a map....ya go get your phone.....for the most part its that simple.
The US version comes with Lookout, there are many more. Sounds like you are unaware that apps like these exist..... Just a friendly FYI.....

Hoggles said:
You really need to make sure you use one of 100 or so apps that find your phone if you lose it. The technology has been there for a long time....and it works.
You lose your phone....no biggie....goto a computer....you see where your phone is on a map....ya go get your phone.....for the most part its that simple.
The US version comes with Lookout, there are many more. Sounds like you are unaware that apps like these exist..... Just a friendly FYI.....
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I am well aware of the tracking apps but I ask myself who else is tracking my movements. So I will never use those apps. Way too much big brother for me.

Asurion wont cover your phone unless your SIM card is in your phone when you loose it, I learned this the hard way after my phone was stolen when my sim card wasnt in the phone, they said they cant replace it under any circumstances no matter who i talk to... I dont know what to do, should I just file another claim and say my SIM was stolen along with the phone and have T-Mobile suspend my line? or am I just screwed?

stefan.buddle said:
Asurion wont cover your phone unless your SIM card is in your phone when you loose it, I learned this the hard way after my phone was stolen when my sim card wasnt in the phone, they said they cant replace it under any circumstances no matter who i talk to... I dont know what to do, should I just file another claim and say my SIM was stolen along with the phone and have T-Mobile suspend my line? or am I just screwed?
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If that's what the coverage contract says then you're stuck unless you decide to lie, which is fraud and puts you at risk of legal complications. If the contract does not state this exclusion then you may have some recourse, but legal action may be required if they refuse to cover it.
Keep us posted. Lots of people have this insurance and if they are scammers posting it here would be appreciated.

samnada said:
If that's what the coverage contract says then you're stuck unless you decide to lie, which is fraud and puts you at risk of legal complications. If the contract does not state this exclusion then you may have some recourse, but legal action may be required if they refuse to cover it.
Keep us posted. Lots of people have this insurance and if they are scammers posting it here would be appreciated.
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I understand but I guess it's my fault for not reading the terms of the agreement when they "sold" me on phone insurance at the tmobile store, I was told told if my "PHONE" was lost damaged or stolen I would be covered, nothing about my SIM card... guess I'll just learn from this

Just call T-mobile support and get the sim card blocked and get a new one. Sim cards are free.

a4ol said:
Just call T-mobile support and get the sim card blocked and get a new one. Sim cards are free.
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I suspect he pulled the Sen's SIM and put it in his backup phone *before* the Sen was stolen.

stefan.buddle said:
Asurion wont cover your phone unless your SIM card is in your phone when you loose it, I learned this the hard way after my phone was stolen when my sim card wasnt in the phone, they said they cant replace it under any circumstances no matter who i talk to... I dont know what to do, should I just file another claim and say my SIM was stolen along with the phone and have T-Mobile suspend my line? or am I just screwed?
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You might be screwed because they now know the sim wasn't in the phone and best believe they documented that info. Don't feel to bad I lost my nexus s and asurion says they don't cover it or the nexus one and said they will send me a compatibile phone and guess what it was...a damn G2!
Sent from my PG86100 using XDA App

barker1964 said:
I am well aware of the tracking apps but I ask myself who else is tracking my movements. So I will never use those apps. Way too much big brother for me.
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And "they" can't track you by sim or gps without apps like lookout? That's like saying you close your windows so that neighbors can't see your house.
You and Mel Gibson from Conspiracy Theory would get along royally.
Sent from my HTC Sensation 4G using XDA Premium App

howetechnical said:
You and Mel Gibson from Conspiracy Theory would get along royally.
Sent from my HTC Sensation 4G using XDA Premium App
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If one is truly worried about tracking, one should NEVER even use a cellphone!

barker1964 said:
Yes they are sending out a new phone, but it was like pulling teeth
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How much did you have to pay in total for the replacement? Like deductible or other fees.

You have to wait the 24 hours because they have to request a device from T-Mobile / HTC then send it to you. Its like pulling teeth because the phone is brand new and they are watching for people to return their "lost" phone to the store or sell it while they wait for the new one.
Sucks that you lost it, you will probably get a new one that they turned into a refurbished one because I doubt they have refurbished devices yet. While I was at Sprint I knew they usually didn't have them till around the sixty day mark.
Sent from my HTC Sensation 4G using XDA Premium App

Are you kidding me LG?

ok, I had sent my g2x for repair due to severe backlight bleeding( the top of the screen was actually separating at the top) I send it in. two weeks later I get it back. the issue is still there and what did they repair? The sheet said they replaced the housing due to a scratch. There was not a single scratch on the phone so they repaired something that didnt need to be repaired and ignored what did. I called them up and told them everything. This time they sent me a shipping label to send it back to them. I spoke to a supervisor and they even said that my phone didnt sound like the normal bleeding and they would correct it. I send it back in.. today I get it back, screen bleeding is still there, screen seperation is still there and to make matters worse the screen now has 3 dead pixels that were not there before. What does the repair sheet say? They replaced the SD/Sim reader because it was faulty. ummm no it wasn't.. it was working perfectly before I sent it in.. I really cant believe them.. now I have to send it in for a 3rd time!!!!

Wow! I bought my first and last lg product.

yea bro that is some crazy ****, its like u gotta treat them like little kids and hold there hand thru the process , im sure u couldnt have been much clearer, FIX MY SCREEN , lol idk anyways man good luck dude i hope everything works out for u

Wow that sounds awful man... I hope I never have to send anything to LG.
Sent from my LG G2x

Man, that's some sugar honey iced tea! This was my first LG phone also and will be going back to HTC after this little fiasco into the unknown.

dkb218 said:
Man, that's some sugar honey iced tea! This was my first LG phone also and will be going back to HTC after this little fiasco into the unknown.
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How can you compare his horrible experience to a sugary sweet thirst quenching beverage delight?!
That's just ****, I say!
Sent from my LG G2x

If I were you I would consider reporting this to their human resources department. Most of the time the supervisors and employees of the technical department can be incompetent. I would advise you to ask for their human resources department. File a complaint that this has happened multiple times and that way human resources would have to call in those employees who keep screwing up your device's repair. Seriously, because at this point they are just bullshitting if you can send it in twice and they wont fix anything that needs to be fixed.

I keep reading these stories about faulty phones. I haven't had any problems with mine. I've flashed all the Roms on this thing and have never had any issues with reboots or anything like that. Maybe I'm just one of the Lucky ones that got one of their products that actually works.
Sent from my LG-P999 using XDA App

tjbunch1228 said:
how can you compare his horrible experience to a sugary sweet thirst quenching beverage delight?!
That's just ****, i say!
Sent from my lg g2x
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lmao! 10987654321

mannyg78 said:
I keep reading these stories about faulty phones. I haven't had any problems with mine. I've flashed all the Roms on this thing and have never had any issues with reboots or anything like that. Maybe I'm just one of the Lucky ones that got one of their products that actually works.
Sent from my LG-P999 using XDA App
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So happy for you! In tears thinking about your perfect phone Now what do you recommend the rest of us with jacked G2x do? Can we each borrow yours for a day? You seem to be gloating about your fancy shamcy phone. Share the love.

Don't get all butt hurt. I'm just saying that I haven't had any issues. I have a few friends who have this same phone and they don't have any of these problems either.
Sent from my LG-P999 using XDA App

graffixnyc said:
ok, I had sent my g2x for repair due to severe backlight bleeding( the top of the screen was actually separating at the top) I send it in. two weeks later I get it back. the issue is still there and what did they repair? The sheet said they replaced the housing due to a scratch. There was not a single scratch on the phone so they repaired something that didnt need to be repaired and ignored what did. I called them up and told them everything. This time they sent me a shipping label to send it back to them. I spoke to a supervisor and they even said that my phone didnt sound like the normal bleeding and they would correct it. I send it back in.. today I get it back, screen bleeding is still there, screen seperation is still there and to make matters worse the screen now has 3 dead pixels that were not there before. What does the repair sheet say? They replaced the SD/Sim reader because it was faulty. ummm no it wasn't.. it was working perfectly before I sent it in.. I really cant believe them.. now I have to send it in for a 3rd time!!!!
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Dude I will never purchase another LG product ever. My refrigerator is LG and guess what its faulty also, the Ice maker works when it wants to and it also reboots.
You should link up with the dude who filed the Class Action Suit against LG and have your issue added to the case as they are in breach of warranty.
Samsung and HTC FTW!!!
Note: I heard that even their new Cine-LED TVs have a rebooting problem.

Update: I didn't send it in for a 3rd time; Instead I waited for them to respond to my BBB complaint. I got a call from LG yesterday about the complaint and told them about the ordeal. She called me back today and told me they would send me a new phone. All I have to do is sign a waiver and send back the old phone (charger, battery and all) and she will next day air out a new one to me. I'm thinking this will be from their new batch(hoping it's not a refrib but dont think it will be since she wants me to send back everything). I will report back when I get the replacement.
I will be selling it when I get it anyway as I moved to sprint. True unlimited data, $125 port credit per line, True GV integration plus 23% of my monthly bill. I couldnt resist. At least I'll have a brand new g2x to sell when it comes

BBB comes through! Love them. What phone are you getting in sprint?
Sent from my LG-P999 using XDA App

unique77 said:
BBB comes through! Love them. What phone are you getting in sprint?
Sent from my LG-P999 using XDA App
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I got the evo 3d for me and the nexus s for my daughter. I wanted to wait until the next nexus but the 125 porting credit ended on saturday (i ordered friday hehe)

How hard would it be

How hard would it be to replace the charging port on the phone? Mine is on the brink of death and a whole new phone isnt exactly in the card right now so I thought about just replacing the charging port, but I dont know what all would go into it.
Sent from my SGH-T959V using xda premium

I'm not sure about replacing but have you thought about buying an extra battery that comes with a charger for just the battery so you just switch out the battery when it dies. I got mine for like $15 on eBay
Sent from my galaxy s 4g using XDA app

For sixty bucks plus shipping you can send it in for repair.
http://www.stlouiscellphonerepair.com/sam-vibrant4g-charging-port-repair.html

Replacing it wouldn't be that hard for someone with some skills with small electronics. If you or a friend have those skills should be pretty painless. If not use that link that eellio sent you or find a repair shop in your area.

falcons2 said:
I'm not sure about replacing but have you thought about buying an extra battery that comes with a charger for just the battery so you just switch out the battery when it dies. I got mine for like $15 on eBay
Sent from my galaxy s 4g using XDA app
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eollie said:
For sixty bucks plus shipping you can send it in for repair.
http://www.stlouiscellphonerepair.com/sam-vibrant4g-charging-port-repair.html
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thanks for the link eollie but i think i'll go with falcon's idea adn just snag a battery and charger. or if i can find someone with good enough soldering skills that i trust, i'll try to fix it.
i'm on the phone right now trying to see if i can get it replaced under insurance, we'll see how that goes

I thought about telling about an external charger but that wont help you with hooking your phone to the computer......same port :-/.....and if its going bad.....

Shortbus-Driver said:
I thought about telling about an external charger but that wont help you with hooking your phone to the computer......same port :-/.....and if its going bad.....
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That was my reason for looking to get it fixed. I have pretty good soldering skills and I woulndt attempt it.
Juls if they will warranty it I would go that route. I figured it was out of warranty.
Side note, has anybody attempted to get mobile odin ported to the sgs4g? That would do away with the need for a cable.

The mobile Odin will only work if you don't Odin back to a non rooted stock.....must have root to use it .....I looked into it and will eventually let it run its 30 min long log to hand in for a request for our device

Juls, here's the eBay link for the batteries. These are the same ones I bought a few months ago
http://www.ebay.com/itm/2x-1800mAh-...-Galaxy-S-II-Epic-4G-Touch-D710-/250947190241
Sent from my GT-P7510 using XDA

I just went with the warranty. Thats $130 that I wont see again.... Im assuming its a phone problem anyway and if I keep the new one cherry (I hope im not the only one that uses that phrase) , ill turn around and sell it when my contract is up and I upgrade
Sent from my SGH-T959V using xda premium

If you went with insurance I hope you told them you lost phone? By doing this it allows you to keep your phone for parts or even use it as a tester phone so you can try to flash risky stuff without worrying about being left with a dead device you will have spare. Hope you understand what I'm saying. If you say phone has problem you pay 130 and ship back your phone to them. If you already told them there was an issue and they want phone back wait a day call them back and say the phone is now lost
NOT stolen this way the phone can't be locked out hope this helped
Sent from my SGH-T959V using XDA

anoymonos said:
If you went with insurance I hope you told them you lost phone? By doing this it allows you to keep your phone for parts or even use it as a tester phone so you can try to flash risky stuff without worrying about being left with a dead device you will have spare. Hope you understand what I'm saying. If you say phone has problem you pay 130 and ship back your phone to them. If you already told them there was an issue and they want phone back wait a day call them back and say the phone is now lost
NOT stolen this way the phone can't be locked out hope this helped
Sent from my SGH-T959V using XDA
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Does that really work though? Like calling them after I get the new one?
Sent from my SGH-T959V using xda premium

I have not tried after I received the phone but have called a day after I put in claim and no problems. It's worth a shot I mean it could really happen. I always tell them I lost it why should I pay 130 to give my phone away and then they fix cheap and sell it high. Even if the device is broken there are still good parts that you or someone else could use
Side note you can put old phone on ebay and probably get at least 100 dollars to help cover the insurance cost.
Sent from my SGH-T959V using XDA

Juls317 said:
Does that really work though? Like calling them after I get the new one?
Sent from my SGH-T959V using xda premium
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Technically its fraud. And insurance fraud at that.

eollie said:
Technically its fraud. And insurance fraud at that.
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Yeahhh I figured that out after :banghead:
Sent from my SGH-T959V using xda premium

eollie said:
Technically its fraud. And insurance fraud at that.
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I should of seen that coming. But who is screwing who, as phone company charges 600 for device then they require a 2 year contract and phone is only warrantied for one year so you buy insurance at 10 a month for 24 months another 240 we are now at 840 plus when phone breaks you pay another 130 for a grand total of 970, and you get a refurbished device. Do what you want. I am not condoning fraud but for that price I'm keeping my original phone. Ins company are nothing but legal scam artists
Sent from my SGH-T959V using XDA

anoymonos said:
I should of seen that coming. But who is screwing who, as phone company charges 600 for device then they require a 2 year contract and phone is only warrantied for one year so you buy insurance at 10 a month for 24 months another 240 we are now at 840 plus when phone breaks you pay another 130 for a grand total of 970, and you get a refurbished device. Do what you want. I am not condoning fraud but for that price I'm keeping my original phone. Ins company are nothing but legal scam artists
Sent from my SGH-T959V using XDA
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If you pay 600 bucks for a device on contract then you are doing it wrong. I paid right at 400 for the phone and car dock OUT of contract.
I understand what your saying, however it is insurance fraud. I disagree with people doing this and will speak up every time. Plus Im sure your comment and my replies will be reported to a mod and get this thread either locked or them removed. Because xda doesnt condone this and doenst allow these type of conversations.
Food for thought, if you are caught doing this it can also cause you to be non insurable as well as criminal charges or for however long the insurance company feels necessary to report you as a risk for fraudulent claims when attempting to get insurance in the future.

eollie said:
If you pay 600 bucks for a device on contract then you are doing it wrong. I paid right at 400 for the phone and car dock OUT of contract.
I understand what your saying, however it is insurance fraud. I disagree with people doing this and will speak up every time. Plus Im sure your comment and my replies will be reported to a mod and get this thread either locked or them removed. Because xda doesnt condone this and doenst allow these type of conversations.
Food for thought, if you are caught doing this it can also cause you to be non insurable as well as criminal charges or for however long the insurance company feels necessary to report you as a risk for fraudulent claims when attempting to get insurance in the future.
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I agree with you and understand where you are coming from, but it makes me wonder...
If you were to flash your device and hard brick it, and you have insurance. Would you call Tmobile and say "I rooted my phone and was attempting to load third party firmware on it when I messed up and my device will no longer turn on."?
Or would you simply say your device does not turn on anymore?

jigglynuts said:
I agree with you and understand where you are coming from, but it makes me wonder...
If you were to flash your device and hard brick it, and you have insurance. Would you call Tmobile and say "I rooted my phone and was attempting to load third party firmware on it when I messed up and my device will no longer turn on."?
Or would you simply say your device does not turn on anymore?
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Click to collapse
I sat for three days with a semi hard bricked Droid X that I got the day after they released. I was about to buy a new phone when moto's version of odin was leaked and I was able to restore it. I also thought my Optimus V was beyond restoration and after hours and hours of tinkering got it back alive. I had paid for insurance from best buy and thought about using it but personally I couldnt do it.
So to answer I wouldnt even call them. I would start saving to replace the phone. I broke it I have to eat it.

Those numbers were meant to be general speaking but that is just my opinion I'm done with this topic
Sent from my SGH-T959V using XDA

[Q] g2x replacement?

Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?

If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
Sent from my LG-P999 using xda premium

I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.

beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
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Is that through the insurance or through the warranty replacement from t mobile?
Sent from my LG-P999 using xda app-developers app

Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
Sent from my HTC VLE_U using xda app-developers app

Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app

batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
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Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app

beccadevin said:
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
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Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
Sent from my LG-P999 using xda app-developers app

I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130

Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.

Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.

OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
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maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.

thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
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Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.

Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.

Sorry to hear this man
-custom sig.

Pain-N-Panic said:
Sorry to hear this man
-custom sig.
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Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?

Glad you got a new rig man!!