(i didn't post this in q & a, because i want to make this an open discussion about fake devices)
the first sony xperia z3 i had was around 70€ cheaper than most of the other z3's online.
the serial number flap in the usb port was missing.
the nfc logo and sony logo on the back were grey and not silver shining.
backlight wasn't same brightness at all parts af the screen (very little).
back glass crack and random screen digitizer crack appeared after 2months.
after had gotten a full replacement after i send it to service, i noticed that this one is faster and the battery also seems to last slightly longer.
bootloader unlock worked without issues over the official sony website.
curstom roms and kernels worked flawlessly.
what was going on with my past one?
how can it be unlocked by sony and install kernels and roms, but yet seems to be fake, and sony replaces it?
The previous owner probably cracked the back and replaced it with a new back which might explain it looking different.
My NFC and Xleria logos are not shining, I'm guessing more was wrong with the phone than he originally said
Sent from my D6603 using xda premium
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Hello all,
So my first Z3 broke the day I got it after getting wet. Was slightly annoyed. Spent two days finding an EE store that had one in stock to replace it. Finally, today I got my replacement Z3.
However, my joy was quickly shadowed by what appears to be faulty graphics, though hopefully one of you folks can shine some light on this issue.
Image: http://imgur.com/XmTsNNy
Video: https://www.youtube.com/watch?v=PuMhRA5dmtk
I'm getting black lines and glitches while scrolling in any app like Facebook, Reddit or even the phone's settings menu. The lines seem to actually replace entire letters, as you can see in the image above. I'm also getting some odd behaviour with live wallpapers, though games and benchmarks seem to run fine.
Anyone have any ideas? I've tried resetting it. I really don't want to have to go through the pain of finding a third replacement...
Edit: The actual problem seems constrained to one line of pixels, and flickers as text scrolls through that line.
kaineshutler said:
Hello all,
So my first Z3 broke the day I got it after getting wet. Was slightly annoyed. Spent two days finding an EE store that had one in stock to replace it. Finally, today I got my replacement Z3.
However, my joy was quickly shadowed by what appears to be faulty graphics, though hopefully one of you folks can shine some light on this issue.
Image: http://imgur.com/XmTsNNy
Video: https://www.youtube.com/watch?v=PuMhRA5dmtk
I'm getting black lines and glitches while scrolling in any app like Facebook, Reddit or even the phone's settings menu. The lines seem to actually replace entire letters, as you can see in the image above. I'm also getting some odd behaviour with live wallpapers, though games and benchmarks seem to run fine.
Anyone have any ideas? I've tried resetting it. I really don't want to have to go through the pain of finding a third replacement...
Edit: The actual problem seems constrained to one line of pixels, and flickers as text scrolls through that line.
Click to expand...
Click to collapse
you should've taken it to sony repair center earlier maybe it's because of that replacement you did? why not try taking it to repair center now?
I'd take it back again. They should give you a brand new one if its within 28 days.
Sony repair centres I believe are hard to find in England, at least i've never seen one.
Your gpu or software relating to gpu is nackered. Take it back to EE, there are no sony centres in most UK now and they will repair not replace. Be reasonable with EE and they'll swap it out again but when they do, you sit in store and check everything, I did in o2 and found a fault but because I was in store they just immediately swapped. Better than any more trips and you know you've got a solid phone.
Sent from my D6603 using Tapatalk
corallus said:
Your gpu or software relating to gpu is nackered. Take it back to EE, there are no sony centres in most UK now and they will repair not replace. Be reasonable with EE and they'll swap it out again but when they do, you sit in store and check everything, I did in o2 and found a fault but because I was in store they just immediately swapped. Better than any more trips and you know you've got a solid phone.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Completely agree with tihs. always open it in front of them and the fact you got a picture/ video as evidence will help your case.
corallus said:
Your gpu or software relating to gpu is nackered. Take it back to EE, there are no sony centres in most UK now and they will repair not replace. Be reasonable with EE and they'll swap it out again but when they do, you sit in store and check everything, I did in o2 and found a fault but because I was in store they just immediately swapped. Better than any more trips and you know you've got a solid phone.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Thanks! I took it back and they tried telling me it was just because of a faulty sim card... -_- The same EE advisor also told me that the processor and RAM is inside the sim card, so I just needed to get a new sim and the issue would be fixed.
I'm not even joking.
Anyway, I was adamant that he replaced the phone and he did. The new unit is a beaut.
Thanks guys!
My beloved z3 cracked itself, let in water and died at 8 months old. I decided to claim on my insurance as I couldn't face the ordeal of trying to convince Sony that i hadn't damaged (or dropped/twisted/ hit/taken to below 1.5m of water etc) my phone and being told that I had damaged it myself and am either a liar or an idiot. My insurance company took nearly 3 weeks to return the repaired phone which was still very faulty, no Bluetooth, no wifi, no calls and no MAC address. I re-returned it, got it back again with the same faults and eventually got a new Z3 only to find screen faults of overall flickering and intermittent screen blurring like an old tv set.
I'll have to send this one back too, another week without a phone and another installation.
It is so sad that the Z3 which was by far my favourite phone so far and was hailed by Sony as robust and waterproof is so disappointing and fragile in real life. BTW my phone had always been in a case with screen protectors.
Hey everyone,
After a long wait I finally received my Z3 (Dual) today. My last Android phone was an S2 back in the day, I have used a lot of Android phones since, but I haven't owned one. After the S2 I was on the iPhone 5, then recently a Lumia 930 for two weeks until I realised every app I needed was a) on windows phone but a terrible app, or b) 'in development'. I decided to head back to Android and the Z3 caught my eye, specifically the dual. I'm loving it so far, the only issue I'm having is the camera. It's beyond terrible.
The pictures are so bad that I am now starting to think that the online retailer (grey import) that I purchased this from may have sold me a refurbished phone with an unlocked bootloader. When I opened the box, the protective plastic on the phone had air bubbles all over the front and back which is a bit odd but that doesn't guarantee anything. I went to the service menu and checked there, it says the bootloader is allowed to be unlocked which implies that it hasn't actually been unlocked. If somebody did unlock it, can it be locked again?
I'm not sure what to do. If the camera really is this bad I need to get a different phone. I've been looking at the waterproof feature too and I've seen several posts about Sony refusing to honour the warranty on phones that have been exposed to salt water which is a bit stupid - what kind of pool doesn't have salt? (In Australia anyway). The grey importer I purchased this from will definitely not honour any warranty for water damage, I'm sure they'll go out of their way to find how you yourself voided the warranty. Unfortunately this model isn't available to purchase directly from Sony yet.
In saying that though, the waterproof + dual sim features were the reason I purchased the phone to begin with so if I can find a solution to this, that would be ideal. Out of all the new Android phones I've used this one is by far the snappiest, I really like it
Any help would be appreciated. And I apologise for the long post, I just needed to get my day 1 issues with this phone out there
Edit: I also just noticed, the box of the phone itself was a bit odd in that the cover just came right off. The cover wasn't taped down with a sticker to the box. For example when I opened my Lumia box I had to remove the sticker, which left a permanent mark on the box to indicate that it had been opened. Is this normal with Sony mobiles?
So when I submitted this post I realised that you can't share links on this forum if you have less than 10 posts. I'm not sure how to get my images across then without doing this dropbox/sh/5o72xpbc6ip3g7e/AACXyG80777D3foAVXNOkZdda?dl=0#/
I hope that doesn't cause any issues. I just didn't want to go spam 10 posts which I think would be worse than ^
Also I just noticed in this thread OP mentions that he unlocked/relocked his bootloader. So it is possible?
the out of the box camera quality wasn't that great for me, at least until I switched to manual within the camera settings and opted for 21 megapixels - I'd say the camera is reasonably good but not excellent, as long as you know how to use it - as an aside, if the bootloader had been unlocked before it was sold on to you wouldn't this cripple the bravia image enhancement within the display settings - might be worth a look?
Stick to manual, for better pics. 8MP seems better than 20MP which is darker.
If it helps at all my service menu says "Bootloader unlock allowed: Yes" and my phone was definitely factory new (sealed) when I got it. If the bootloader on your phone has been unlocked in the past apparently that removes the DRM keys which hits the camera quality.
Send us a picture from ur device in differents lighting
For the 2nd time now on my xperia z3 I have an orange / yellow tint on the left side of the screen. It's almost parallel with magnetic charging port which was the same place as last time. Getting it repaired last was a nightmare. Although Sony were quick to accept for repair they send to 3rd who took over to fix and sent back phone in worse condition with speakers and phone back together all loose and creaky. They took back and another week later I got back again good as new.
It's a shame I really like this phone.
Anyone know what could cause this? Self diagnostics on phone says it's all good
Can't really be without a phone for another week
kooli9 said:
For the 2nd time now on my xperia z3 I have an orange / yellow tint on the left side of the screen. It's almost parallel with magnetic charging port which was the same place as last time. Getting it repaired last was a nightmare. Although Sony were quick to accept for repair they send to 3rd who took over to fix and sent back phone in worse condition with speakers and phone back together all loose and creaky. They took back and another week later I got back again good as new.
It's a shame I really like this phone.
Anyone know what could cause this? Self diagnostics on phone says it's all good
Can't really be without a phone for another week
Click to expand...
Click to collapse
Your not the only one had min swapped already 4 times. dont even use the USB charger any more have bought the QI casing and still problem occurs.
BTW had same issue with the Z2
after this phone no more Sony really disappointed in the quality
kooli9 said:
For the 2nd time now on my xperia z3 I have an orange / yellow tint on the left side of the screen. It's almost parallel with magnetic charging port which was the same place as last time. Getting it repaired last was a nightmare. Although Sony were quick to accept for repair they send to 3rd who took over to fix and sent back phone in worse condition with speakers and phone back together all loose and creaky. They took back and another week later I got back again good as new.
It's a shame I really like this phone.
Anyone know what could cause this? Self diagnostics on phone says it's all good
Can't really be without a phone for another week
Click to expand...
Click to collapse
i have exactly the same but not from the very beginning, now after some months.
did you found any solution?
thanks
Sony replaced the phone after 2nd time and it's just done it again. I'm escalating with Sony as this is 3 times in 12 months with 2 different phones.
I use a case mate clear and notice this is the only part the case doesn't cover.
If you press on the frame where the orange is it transfers to screen which leads me to believe the frame is weak there. Once I get it fixed I'm changing cases to a ringke. The official Sony case completely covers that side so think it must be linked.
What cases are you using?
kooli9 said:
Sony replaced the phone after 2nd time and it's just done it again. I'm escalating with Sony as this is 3 times in 12 months with 2 different phones.
I use a case mate clear and notice this is the only part the case doesn't cover.
If you press on the frame where the orange is it transfers to screen which leads me to believe the frame is weak there. Once I get it fixed I'm changing cases to a ringke. The official Sony case completely covers that side so think it must be linked.
What cases are you using?
Click to expand...
Click to collapse
I never use cases, I don't like cases
I recently dropped my (2 day old) Z3, cracked the screen - Sent it off to an independent repair shop. They claim they use only OEM parts - However on return it looked 100% but when I powered it up I noticed the colours looked washed out and dull - A side by side comparison with my z3 tablet showed a huge difference.
Does this sound like they used a non genuine part? How else could i tell?
try to compare with another z3 and if the display still looks like a fake part go to the shop with both phones and tell them that you think that your display is broken.
ask them to replace it.
if the solution is still same ask for your money back and try another shop.
I've compared against a compact and a tablet and the colours don't look right. Any other way of proving the point? They have agreed to take it back blaming their supplier of course, but all their advertising claims they use nothing but genuine parts
philip5660 said:
I've compared against a compact and a tablet and the colours don't look right. Any other way of proving the point? They have agreed to take it back blaming their supplier of course, but all their advertising claims they use nothing but genuine parts
Click to expand...
Click to collapse
Not entirely, i guess just show them the tablet colours and your Z3 Colours, if they provided a statement and it was false you're obligated for a refund/replacement, let them take it back and repair it.
Hey,
I just ordered a new, tested screen replacement for my Sony XZS and after 3 weeks it finally arrived. I disconnected the old, broken one (which still works) to plug the new, fancy one in. The cable isn't broken on it yet, it's straight, which will be an issue later once I install it fully, I am only at the testing phase for now.
The blacklight is shining with a beautiful, bright white color, but the LCD does not show a single color.
Plugging the old, broken one gets me back to the previous state where I see colors just fine!
Does anybody have some tips? Can it be that the phone has some kind of firmware level protection against 3rd party accessories like an LCD panel?
Thank you very much in advance!