My wife and I both have Nexus 5s on the same carrier (Ting, CDMA). We've got the latest stock build (5.1.1, LMY48B). As of perhaps 6 months ago (we can't remember exactly), my wife's phone has been unable to access any Google services while on mobile data (3G or LTE). Everything else works fine on mobile data and everything works fine on Wi-Fi. It's just Google services (Hangouts, Gmail, etc.) which she can't use (e.g. doesn't get new Hangouts messages, can't send Hangouts messages).
These things are working fine for me on my Nexus 5 on mobile data. Ting suggested we do a profile update, PRL update, and after those didn't work, suggested a factory reset. We've done all these things, probably have done the factory reset twice, and it hasn't helped. The second time we did a factory reset we even made sure not to restore any settings, so it was completely fresh.
Any more ideas?
Thanks!
Related
So I popped in another SIM to my phone temporarily, and in the process when I got my own back in, everything was fine EXCEPT
all my google accounts would not sign in, and would not accept their passwords. Strangely, 2/3 of them would not accept their password even on the pc in the browser. I briefly considered that I had been compromised but the timing is way too suspect with this never having happened before (the problem AND switching SIMs)
I reset those 2, and got them working on both the phone and pc browser again, on the phone only by deleting the accounts and re-adding them.
However, the remaining account (which I could always login on pc browser) will still not accept the password on the phone.
Because it is the main google account, it cannot be deleted on the phone except through a factory data reset.
I REALLY don't want to have to go through all that hassle of reconfiguring a million things just because something bugged out during switching SIMs.
How can I fix this without wasting my evening reseting settings and redownloading apps?
is data enabled on the phone? cuz if not it will give such errors. settings>wireless. data
Omnichron said:
is data enabled on the phone? cuz if not it will give such errors. settings>wireless. data
Click to expand...
Click to collapse
mobile data has always been disabled on this phone; since day 1.
why would it being disabled suddenly cause a problem now?
I don't pay for any data, so what exactly are you proposing I do?
fixed it.
was related to 2 step verification crap. turned it all off and worked again.
I hit the button and nothing.... just stays in the email. tried clearing the cache and data. uninstalled gmail and reinstalled.... and loaded a new rom version (senseless extreme... but this is something that suddenly started..... was working fine for a few weeks)
Any ideas?? sending from the computer works fine, as well as saving the draft on the phone, and receiving, and all that fun stuff.
have you tried removing the account and re-adding it?
I remember somewhere else someone suggested what you have already cleared and account data.
It worked once for me with Desire HD but I suspect its all the when it comes to software
i would assume that loading the new rom and in turn signing into my account again would be about the same thing... going to try a clean load today and see if i can narrow it down
Has anyone figured this out yet? I have been having the same problem for months. The only way I have found to fix it is to reload the ROM (or load a new one).
I have cleared data, cache etc. I have disable and re-enabled syncing. I have uninstalled and re-installed the Gmail app from the market and nothing. I rely on Gmail for work so I really need this app to work. I hate having to flash my phone each time this crops up...
Have you cleared defaults? That's what got mine going again after titanium backup didn't restore everything correctly.
Just curious...? After you flash these ROMs, are you using Titanium Backup to restore any system or account data? This I know can cause multiple issues and GMail is very dependent on Accounts.
The "I can't send anything in GMail, but I can still receive messages." issue happened to me twice with my Sensation and I was able to resolve it both times by just clearing data from the application in: Settings > Applications > Manage Applications > GMail. I know you mentioned doing this and it not helping, but I just wanted to be clear on my experience with such a problem.
Hello everyone,
So, my Google Nexus 5 basically couldn't sign into the Play store, and the Wifi and 3G signal were both showing up orange. I had towelroot installed, and someone recommended that I try a factory reset to see if that would solve it, but it didn't.
After a factory reset, the wifi and 3G signal are both orange, but any webpages I open up are perfectly fine. I can't use the play store or sign into my Google Account on the Phone, which means no email, no IM's, no apps. I really need to use my phone, as I'm travelling a lot and it's difficult to go without, especially now that all the contacts, messages, emails are gone. Everything was synced to my Gmail account, but I obviously can't access that either.
Can anyone help?
Hello, it's my first post here so be lenient if you might.
My Idol 3 5.5 came back from repair (power button not working) and they replaced motherboard in order to fix it.
Everything seemed fine until I got home, connected to WiFi and tried to use Google Play. I downloaded all updates pending and tried to use WhatsApp. It said my time and date are wrong, I tried to change it few times, nothing helped. I uninstalled WhatsApp and Messenger (since it didn't work too) and tried to reinstall them. Suddenly notification about Google Play Services update popped out so as it said I did. After the update I've been greeted with whole bunch of similar notifications informing me that none of my apps will work and I have to update Google Play Services. That's a shame I already did... Tried cleaning cache and uninstalling updates etc. Nothing helped, still unable to use apps. After a while It has shown that it can't sync with my Google account, then informed me that I need to connect to the internet in order to use Google Play (I obviously was on my WiFi and internet connection was available, switched to mobile data and same occured). I performed factory reset, the phone didn't boot fo 10 minutes showing Alcatel animation so I turned it off. I opened service menu (power + vol up) and performed wipe from there, rebooted, phone started, configured it and same thing happened - no Google Play for me. I did it one more time, carefully logging in Google Account, not rushing anything in order not to screw up. Still nothing. At this moment I'm really frustrated since I can't use my phone and I'd really not want to send it to repair one more time since it lasts 2 weeks to get it back. Any ideas on how to fix it? Web browser worked fine, sms worked, phone calls were fine. Any ideas?
Idol 3 5.5
6045Y
Android 5.0.2
compilation LRX22G
Lucas
Maybe give Mobile Upgrade Q a try? It will flash the latest firmware available for your device and will probably fix any software-related problem
Factory reset and then turn on automatical time syncing. Wish you good luck.
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factory reset...install google play services update and also google framwork updates..then reboot.
if this dont help go to the google play app and clear chache, then reboot.
if this also dont help go to recovery and wipe chache, thne reboot.
Hi All,
I did a factory reset to solve a problem, problem solved, but somethong happened to the mobile data.
Data connects, shows the connection, nothing comes through. No browsing, no data on facebook, nothing...
Wifi is working fine.
The data is not completely dead. Once in a while an app gets updated if I keep it on. Sometimes, it gets connected. But most of the time it does not.
Troubleshooting done so far:
1. Did Factory Reset agin and again.
2. Changed the SIM with another one, new one is also not connecting. My SIM is working on other mobile, nothing wrong with the SIM.
3. Reset all APNs, did manual APN settings.
4. Removed theSIM kept for 1/2 hour and put it back in.
5. Checked all setting that can possibly affect anything.
Do anybody have similar experience? Please help.
I am on Marshmallow, latest version of the firmware.