Hello,
I have a LG G3 D855 that shut down while I was using it(browsing net) and it didnt turn on again. Since the phone was still in warranty, I sent it to service.
I was surprised to be called by service and informed that my warranty was canceled because of 'unauthorized software', which they claim to be the operating software.
The service explanation was very ambiguous, something that the phone doesnt recognize its IMEI and that means unauthorized software installed.
The problem is I havent done any unauthorized updates as they claim and I dont want to pay for the repair since the phone is/was on warranty.
Has anyone ever encounterd same kind of issue or heard of anything similar? And what should I do?
XDA Visitor said:
Hello,
I have a LG G3 D855 that shut down while I was using it(browsing net) and it didnt turn on again. Since the phone was still in warranty, I sent it to service.
I was surprised to be called by service and informed that my warranty was canceled because of 'unauthorized software', which they claim to be the operating software.
The service explanation was very ambiguous, something that the phone doesnt recognize its IMEI and that means unauthorized software installed.
The problem is I havent done any unauthorized updates as they claim and I dont want to pay for the repair since the phone is/was on warranty.
Has anyone ever encounterd same kind of issue or heard of anything similar? And what should I do?
Click to expand...
Click to collapse
Hi, thanks for using XDA assist!
First, please create an account so you can post in other forums.
Here is your device's main forum area:
(You should bookmark this)
http://forum.xda-developers.com/lg-g3
After creating your account, please ask your question here:
http://forum.xda-developers.com/lg-g3/help/sony-lg-g3-help-thread-t3164516
The experts for your device are located there and will be able to help.
Good luck!
Related
I just flashed to stock firmware, because my cell phone wasn't updating to KitKat because of root.
But after flashing, my IMEI is now set to 0.
I just searched on the internet and many websites says that the EFS directory is where your IMEI number is stored.
But is missing, I tried to reflash and nothing hapenned. I didn't make backup.
I unlocked the bootloader, so I think I lost the warranty, and Motorola won't repair my cell phone.
Bought my cell phone from Brazil dual chip version.
Is there any solution? Anybody help me?
There is not efs directory on motorola.
Efs is a Samsung thing.
Sent from my Nexus 7 using Tapatalk
Thanks for letting me know, do you know one method to try to restore my original IMEI?
I tried many methods and got no results.
All I've read about this is people flashing the wrong radios. That's all I can say about it.
Sent from my Moto X cellular telephone...
Yes, I think I did something I shoudn't when flashing.
I think I just lost my Moto G.
But first, I will send to Motorola and I hope they accept to fix it.
Otherwise I'll have to buy a new one.
I guess you'll have to flash your Moto G all over from the bootloader ... check this thread http://forum.xda-developers.com/showthread.php?t=2623587
felipeap said:
I guess you'll have to flash your Moto G all over from the bootloader ... check this thread http://forum.xda-developers.com/showthread.php?t=2623587
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Click to collapse
Didn't work,
Doesn't update when I try to manually install the Riffbox driver.
Good news.
I sent my Moto G to Motorola and according to their website, the service order, seems that they will repair it.
Bootloader was unlocked, and according to the website, it voids warranty.
Repair situation: Being repaired
Estimated repair date: 08 March 2014
I'm from Brazil, I don't know if other countries would repair it too.
sidneyjp said:
Good news.
I sent my Moto G to Motorola and according to their website, the service order, seems that they will repair it.
Bootloader was unlocked, and according to the website, it voids warranty.
Repair situation: Being repaired
Estimated repair date: 08 March 2014
I'm from Brazil, I don't know if other countries would repair it too.
Click to expand...
Click to collapse
Common u can just rewrite ur IMEI to the phone if u know it or assign a random 15 digits number. Its easy. I've done it three times today on 2 diff devices.
Sent from my TECNO F7 using XDA Premium 4 mobile app
Muz889 said:
Common u can just rewrite ur IMEI to the phone if u know it or assign a random 15 digits number. Its easy. I've done it three times today on 2 diff devices.
Sent from my TECNO F7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I tried it, but don't know if is the same method as you said.
For some devices are easier to change IMEI number.
I am very sorry if I posted this in the wrong spot.. I am new to xda. I just need some help with my lg marquee. I opened an account with dfs cdma tool and tried to use it to flash my phone to another network. In doing so I have zeroed out the esn and now pretty much all of the 'about phone' section reads zeros. I spoke with my previous carriers customer service and gave them the meid from the back of the phone they said it was a good phone and could be used but it is unactivated. So I guess whatever I did I deactivated the phone. Which is what I thought I wanted to do. But now when I plug my phone in to the computer dfs tool won't read it and cdma warehouse says failed device not answering. I think I need to update my prl and meid/esn, im just not exactly sure whats going on with the phone now that it wont read in these programs. I don't know what to do. I am pretty much a noob to all of this and I think I got in over my head... can anybody help me out here?
Thank you!
Hi,
You've already ask this on an appropriate thread. So there's nothing else to do but be patient.
Xda Assist is here to help members navigate the site, not for support. And you've found your way already. ?
Good luck! Thread closed..
Would like to know how I can restore my IMEI number onto my device. I did not have an EFS backup and what occurred was I tried unlocking the device with the wrong code and it froze. I then got the master control code (MKU) but this did not help. I was told by the Samsung repair center to plug my device in via USB so my computer would download the device drivers. I was then told to download ODIN as well as the original ROM which is the SM-G935W8 build FMC (FIDO) or XAC (All Canadian Carriers) and download this ROM onto the device. Doing so, it wiped out my IMEI and I am at wits end not knowing my options. The repair center said I have now voided my warranty despite being instructed to do the above and speaking to local repair shops, they said it's a known issue which Samsung will not support.
Seems as if my device is bricked. I have my original paperwork so know my IMEI and am curious if I can root my device and install software to allow me to reprogram the IMEI. Any experts who wish to chime in, I would appreciate any and all the help I can get. Thank you!
LG G5 - software imei is not registered and hardware imei is blocked.
I bought a LG G5 from someone on Kijiji and it has been working fine. I noticed that whenever i try to look for a software update it says
"Your phone is not registered yet"
Upon further investigation i noticed that the IMEI that my phone's OS tells me doesnt exist on IMEI.info and the IMEI that is on the phone(I opened the phone to get that) is blacklisted. I basically got scammed i guess.
My phone is H831 canadian LG G5 with marshmallow. is there anyway i can fix this to get nougat?
LG-G5 said:
LG G5 - software imei is not registered and hardware imei is blocked.
I bought a LG G5 from someone on Kijiji and it has been working fine. I noticed that whenever i try to look for a software update it says
"Your phone is not registered yet"
Upon further investigation i noticed that the IMEI that my phone's OS tells me doesnt exist on IMEI.info and the IMEI that is on the phone(I opened the phone to get that) is blacklisted. I basically got scammed i guess.
My phone is H831 canadian LG G5 with marshmallow. is there anyway i can fix this to get nougat?
Click to expand...
Click to collapse
Greetings and welcome to assist. I am sorry to here you got scammed, you could try flashing a custom rom for your device to get nougat from here
https://forum.xda-developers.com/lg-g5/development
but I would be careful as you don't want to do anything that may restore the original imei
Good Luck
Sawdoctor
Hi All,
I have a P40 Pro which i upgraded to 10.1.0.155 firmware.
after the instalation the phone keeps rebooting after every 20seconds.
I tried:
* reset
*hard reset
*downgrade or upgrade with HiSuite but the phone keeps rebooting so unable to do nothing
*using memory card /OTG no matter if i user firmware.114 or .154 it says that the firmware is not for this device, but it is
*using safe mode keeps rebooting
*using eRecovery i get message that no firmware found
I updated the apps.
I tried to disable and uninstall what is not required.
But everytime after 20 seconds the phone keeps rebooting.
Does anyone knows any fix?
Or from where to download firmware 10.1.0.155 or higher to try?
most likely, if you updated via hisuite.proxy or did a rollback, you installed the wrong firmware. i had the same problem. none of the methods helped me to fix the problem. only the replacement of the motherboard in the service center helped.
KINGZ_ said:
most likely, if you updated via hisuite.proxy or did a rollback, you installed the wrong firmware. i had the same problem. none of the methods helped me to fix the problem. only the replacement of the motherboard in the service center helped.
Click to expand...
Click to collapse
replacement of the motherboard? really??
hardware failed if software?
damn.. anyway it will be retuned to seller because i only have it for 2 weeks.
thanks for the reply!
cheers
accidently installed wrong version of OS even Firmware Finder approved it for installation, now my mobile reboots after every 20 seconds ....
any solution ????
Hi guys
Did you find a solution to share for this issue??
Thanks
catalinprocovanu said:
Hi guys
Did you find a solution to share for this issue??
Thanks
Click to expand...
Click to collapse
U May repair your imei with à Paid software like MRT dongle tool or sigmakey tool
if u check iemi u find your imei null
hafid69 said:
U May repair your imei with à Paid software like MRT dongle tool or sigmakey tool
if u check iemi u find your imei null
Click to expand...
Click to collapse
Is this possible? How to connect the phone if is restarting every 2 min?
go to Huawei service center and change motherboard if its under warranty, it will be free of charge .... till now only this is the solution.
SImilar issue here, I did all step by step with all the care, and phone got bricked
and then try multiple steps to recover it back with not success.
Huawei refused to repair it. Was sent back
catalinprocovanu said:
Huawei refused to repair it. Was sent back
Click to expand...
Click to collapse
What really? I'm about to call the after sale. What did you say to them?
grand_deluxe said:
What really? I'm about to call the after sale. What did you say to them?
Click to expand...
Click to collapse
I've used the collection service but sadly, the phone was sent back as the fault is caused by "unauthorised repairs or modification of the software".
catalinprocovanu said:
I've used the collection service but sadly, the phone was sent back as the fault is caused by "unauthorised repairs or modification of the software".
Click to expand...
Click to collapse
Can I ask you what did you say when you give the phone to them? Did u say you used third party software? Did u say u tried to install new version or try to downgrade new version?
I'm in the position as you. I'm sending an email to my retailer. I will give you more updates.
Hi mate
This service doesn't involve speaking to anyone. Huawei will organise DHL to collect and return. That's it.
Nobody will call or speak to you. They sent me a form back saying that the phone won't be repaired under warranty because of "unauthorised repair or modification of software"
Nothing else.
that's not good.
I'm from Costa Rica and got the phone from Movistar Telefonica.
They accepted my phone to be checked and the Repair Center replaced the mainboard to fix the issue. I did not tell them what I did, but finally, I got my phone repaired and with the bonus of EMUI 10.1.0 (10.1.0.109) so I can now install Googlefier.
Mine went to insurance however I'm under the impression that was bad luck as most of the other people contacting CS had their mobile repaired under warranty. This is what it's...