SIM inserted but no service? - Galaxy S6 Q&A, Help & Troubleshooting

Hi all. I have been using this 920I Singapore (bought fr starhub but on singtel network) for abt 2 mths already with everything working fine until abt a week ago. The SIM would become undetected forcing me to restart the phone. I repeated the process multiple times until today, when the phone no longer detects the SIM card, rendering the phone unable to call n text
What could be causing this? Anyone with similar problems and/or fixes? Thanks

Try a new SIM? Could be faulty...

Defective SIM most likely.

Related

Sim card not Working

I have a very weird problem.
I have Airtel (India) simcard which I have been using for a long time.
Suddenly this morning it has stopped working. It works on other handsets.
I have tried other simcards, from different networks, and it works.
I asked for a replacement sim card, and that doesnt work either!
What could be the problem?

[Q] My phone reboots when it is called!

Hi!
I have had my Touch Pro for about 18 months without any issues. I bought it SIM free and then inserted a SIM only SIM from O2.
Last week I moved to a SIM only deal from Vodafone. Now my phone reboots itself intermittently. This occurs during calls and when an incoming call is ringing it. I have never seen this behaviour prior to switching to the Vodafone SIM.
Things I have already tried...
- Getting a replacement SIM from Vodafone. This behaved the same way.
- Factory resetting the phone. This did not fix it.
I believe that I have a healthy phone and a healthy SIM. Any ideas about why they would not play nicely together?
Can it really be that this phone doesn't work on Vodafone? If so I might need to move back to O2, which would be crazy.
Thanks in advance.
Adam Burr
update
I have now moved back to O2 and my phone works perfectly again. Obviously, this is very strange!
Can anyone out there explain this?
Regards,
Adam
at least u know what 2 do when u want 2 restart your pda...just phone yourself.
Actually...i have no creative comments at all. Sorry.

A problem with sim card after official at&t 4.0.4 upgrade

I bought an unlocked skyrocket yesterday and then tried to reflash the stock 4.0.4 rom on it. After that, the phone seems to be unable to recognize the sim card, and the carrier's label is gone sometimes. Now I can still make calls and send sms sometimes, but i can't most of the time. Can anyone tell me if it's the problem with the phone unlocking process or something involved with the rom I'd just upgrade?
what network you're on and SIM ? try replacing the SIM first of possible
i'm using a sim from a Vietnamese mobile network. I bought this phone for my mom, and last night it was unable to regconize her sim. I also try it on my wife's and my dad's, and they were all unrecognized. I turned it off and retry this morning, and it 's working like nothing happened before =.=. I just dont know if it's gonna be in that situation again

com.android.phone error

i have 2 phones one i us most of the time one is for drunk nights out etc bc i dont want my other one to get lost damanged stolen.
the 2nd phone is lg optimus black p970.
its been working 100% fine.
i havent used it for about a week.
tongiht i go to use it and keep gettin the com.adroid.phone error.
i have NO IDEA why.
i havent updated anything new (apps) i have updated the software or anything.
a week ago i powered it off and it had been working fine. all i did tonight was power it on, went to send a text and it gives me that error. the same with whatapp. dl'ing apps works.
any idea what it could be & why its happened? how to fix?
the phone is NOT rooted its entirely stock standard. (i dont want to root either.)
i'm on O2.
tried the phone with another sim (also o2) and it works fine.
but i dont understand because i have used the phone with my usual o2 sim card before like 1 week ago.
powered the phone off with that sim inside. used the sim in another phone for 1 week now put it back in lg and power on and get that error.
just a bump.
i was given a new sim card from my network provider but the error still exists.
i've done a factory reset of the phone and its still getting the same error.
COM.ANDROID.PHONE
i dont understand why its only that sim card. the sim works fine in my other 2 phone but on the other hand every other sim i've tried (a different o2 one,t-mobile & orange) all work in the phone that gives me the error with my usual sim.
i cant determine is it the phone or the sim. the sim works wiht other phones, the phone works with other sims :$
could it be my phone number causing the problem.

Dropping calls on sim2

Hi everyone,
First post so be gentle
I got my dual sim honor 8 some months ago as I dont want to carry 2 phones around with me.
My personal sim and the phone are with Three UK and my work sim is with EE.
The three sim is in slot 1 and the EE simin slot 2 and I am finding the calls keep dropping for no reason on the EE sim. I can be in an area with full signal but when the call drops I cant dial out or receive calls. The phone goes to dial but just sits with the calling screen and then fails to connect.
After I have moved it works again, its generally happening in the same places too but places that shouldnt be an issue.
Whilst the sim 2 is in this condition I can still call out from sim 1 (Three) and this problem never occurs on sim 1 (Three).
I have tried swapping the sims over but the problem remains with the EE sim. I have tried to swap the 4g priority over but the Three sim is 3g only so wont work as the secondary sim.
I have spoken with my work IT and they have replaced the EE sim but this hasnt fixed it, I have called Three tech support who have reset this and reset that and run diagnostics and say nothing wrong with the handset.
Any ideas or any one else experienced this?
Many thanks
If it's from the EE sim card, then it's from them I believe
Peterkmiles said:
Hi everyone,
First post so be gentle
I got my dual sim honor 8 some months ago as I dont want to carry 2 phones around with me.
My personal sim and the phone are with Three UK and my work sim is with EE.
The three sim is in slot 1 and the EE simin slot 2 and I am finding the calls keep dropping for no reason on the EE sim. I can be in an area with full signal but when the call drops I cant dial out or receive calls. The phone goes to dial but just sits with the calling screen and then fails to connect.
After I have moved it works again, its generally happening in the same places too but places that shouldnt be an issue.
Whilst the sim 2 is in this condition I can still call out from sim 1 (Three) and this problem never occurs on sim 1 (Three).
I have tried swapping the sims over but the problem remains with the EE sim. I have tried to swap the 4g priority over but the Three sim is 3g only so wont work as the secondary sim.
I have spoken with my work IT and they have replaced the EE sim but this hasnt fixed it, I have called Three tech support who have reset this and reset that and run diagnostics and say nothing wrong with the handset.
Any ideas or any one else experienced this?
Many thanks
Click to expand...
Click to collapse
Could it be a temporary problem on their side?
Why don't you ask EE customer service?!
PalakMi said:
Why don't you ask EE customer service?!
Click to expand...
Click to collapse
Did you even read the OP? He already did.
Sent from my Honor 8 using XDA Labs
Peterkmiles said:
Hi everyone,
First post so be gentle
I got my dual sim honor 8 some months ago as I dont want to carry 2 phones around with me.
My personal sim and the phone are with Three UK and my work sim is with EE.
The three sim is in slot 1 and the EE simin slot 2 and I am finding the calls keep dropping for no reason on the EE sim. I can be in an area with full signal but when the call drops I cant dial out or receive calls. The phone goes to dial but just sits with the calling screen and then fails to connect.
After I have moved it works again, its generally happening in the same places too but places that shouldnt be an issue.
Whilst the sim 2 is in this condition I can still call out from sim 1 (Three) and this problem never occurs on sim 1 (Three).
I have tried swapping the sims over but the problem remains with the EE sim. I have tried to swap the 4g priority over but the Three sim is 3g only so wont work as the secondary sim.
I have spoken with my work IT and they have replaced the EE sim but this hasnt fixed it, I have called Three tech support who have reset this and reset that and run diagnostics and say nothing wrong with the handset.
Any ideas or any one else experienced this?
Many thanks
Click to expand...
Click to collapse
try only using EE sim in slot one and check whether issue persists?
miststudent2011 said:
try only using EE sim in slot one and check whether issue persists?
Click to expand...
Click to collapse
Try and see
PalakMi said:
Why don't you ask EE customer service?!
Click to expand...
Click to collapse
Hi,
I have and they advise no fault, they have even replaced the sim card to rule this out.
Just try with a 3rd operator on both SIM slots: that will rule out hardware problems.
As for 3G/4G, operators use different bands, but you shouldn't have any problem.

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