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Hi,
Due to this is my first HTC I 've applied PolarisUnlocker multiples times to unlock it. Its seems it worked fine any time I didn't notice after any try more. However, currently does not work even with a SIM card from the own telco operator. The phone is able to call to urgency numbers. I am really very worried and
Any insight would be appreciated.
Thanks.
if your phone can make emergency calls then your phone is OK.
sounds like you might have problems with your operator/sim card.
give them a call and see what they can do to help you.
The SIM card is working fine in other mobile phone. I am finishing ideas. Any suggestion?
Thanks.
Boy I'm gonna get hammered bad if my search failed to find an existing thread on this one (and yes I will moderate this thread if someone can point me to a relevant thread)...
Just exchanged my first Fuze at 27 days of use because I was experienceing the following issues:
1. Often times when changing bands (i.e. from G/E to 3G or back) it would completely drop the connection.
2. While on a call it wouldn't switch bands.
3. At least once every 36 - 48 hrs it would randomly soft reset.
4. It would lose the Data Connection and not be able to reconnect until I soft reset.
I tried several Radio Roms (Raphael 1.01.25.16, 1.02.25.28, 1..02.25.32 & Experia 1.06.25.29 & Blackstone 1.09.25.14) with the same results.
I used my own Cooked Rom, At&t Stock 1.95.502.5, & Da_G 1.9 w/MSVC again with the same results.
I've also run with & without HardSPL and both Security Locked & Security Unlocked all seems to have no effect on this issue.
So as I said I just exchanged it today. Now on the way back to my office the replacement did a random soft reset!
Has anyone else seen or experienced this issue?
I'm going to go out on a limb here. Have you replaced your SIM card since this issue has started.
Actually I didn't think to do that as my SIM was replaced just a few months ago when I acquired my last (4th) Tilt.
I'll stop at At&t Corp Store on the way home and get a new SIM....
kyphur said:
Actually I didn't think to do that as my SIM was replaced just a few months ago when I acquired my last (4th) Tilt.
I'll stop at At&t Corp Store on the way home and get a new SIM....
Click to expand...
Click to collapse
Actually there is a new sim card, with better band selection. The new sim card was released for the multiband switching issue known with PDA's. Your issue sounds like many I have seen in the field. Especially with the Fuze. This stand most true for people in the 3g/edge border that consistently switching back and forth.
Here is a pic of the sim, make sure they give you this one. not the old blue and white one.
Well, the local store didn't have the orange SIMs but they did have one newer than the one I was already using.
Don't know what the numbers mean but I noticed your pic has 71247D, 2024 just to the side of the SIM and mine has 71234G, 3022 there.
I'll just give it a few days and see if things are better. If now then I'll call customer service and insist they ship me an orange SIM.
kyphur said:
Well, the local store didn't have the orange SIMs but they did have one newer than the one I was already using.
Don't know what the numbers mean but I noticed your pic has 71247D, 2024 just to the side of the SIM and mine has 71234G, 3022 there.
I'll just give it a few days and see if things are better. If now then I'll call customer service and insist they ship me an orange SIM.
Click to expand...
Click to collapse
The 71234G 3022 one is the same one they shipped me when I got my Fuze (like 2 days after it came out).
I haven't even activated that one, instead I just stuck in my old Cingular branded SIM and it seems to be working alright.
I'll get dropped calls and stuff, but I don't think its related to the SIM.
I contacted AT&T when I got my Fuze and they said there's no real reason for me to swap SIMs and I could just keep that one as a backup, so that's what I've done.
kyphur said:
Well, the local store didn't have the orange SIMs but they did have one newer than the one I was already using.
Don't know what the numbers mean but I noticed your pic has 71247D, 2024 just to the side of the SIM and mine has 71234G, 3022 there.
I'll just give it a few days and see if things are better. If now then I'll call customer service and insist they ship me an orange SIM.
Click to expand...
Click to collapse
You should be ok with the one you have, now if you need the newer orange one and they want to charge you p.m. me and ill ship you one no charge. just let me know if the sim fixed the issue. Effectively you still the old sim.
71234 is the SKU for the old sim card.
71247 is the SKU for the new one.
mindfrost82 said:
The 71234G 3022 one is the same one they shipped me when I got my Fuze (like 2 days after it came out).
I haven't even activated that one, instead I just stuck in my old Cingular branded SIM and it seems to be working alright.
I'll get dropped calls and stuff, but I don't think its related to the SIM.
I contacted AT&T when I got my Fuze and they said there's no real reason for me to swap SIMs and I could just keep that one as a backup, so that's what I've done.
Click to expand...
Click to collapse
Does the cingular sim say 3G on it. If not use the AT&T sim.
There have been NUMEROUS network upgrades since the days of the cingular sim, and those sim's are not provisioned for the updates. So if you are getting numerous amounts of dropped calls then you need a new sim card
KD8DNS said:
Does the cingular sim say 3G on it. If not use the AT&T sim.
There have been NUMEROUS network upgrades since the days of the cingular sim, and those sim's are not provisioned for the updates. So if you are getting numerous amounts of dropped calls then you need a new sim card
Click to expand...
Click to collapse
This is great info, thanks! I've had some more dropped calls than usual lately and was thinking about flashing a new radio. I think I'll try the new SIM first!
kyphur said:
Boy I'm gonna get hammered bad if my search failed to find an existing thread on this one (and yes I will moderate this thread if someone can point me to a relevant thread)...
Just exchanged my first Fuze at 27 days of use because I was experienceing the following issues:
1. Often times when changing bands (i.e. from G/E to 3G or back) it would completely drop the connection.
2. While on a call it wouldn't switch bands.
3. At least once every 36 - 48 hrs it would randomly soft reset.
4. It would lose the Data Connection and not be able to reconnect until I soft reset.
I tried several Radio Roms (Raphael 1.01.25.16, 1.02.25.28, 1..02.25.32 & Experia 1.06.25.29 & Blackstone 1.09.25.14) with the same results.
I used my own Cooked Rom, At&t Stock 1.95.502.5, & Da_G 1.9 w/MSVC again with the same results.
I've also run with & without HardSPL and both Security Locked & Security Unlocked all seems to have no effect on this issue.
So as I said I just exchanged it today. Now on the way back to my office the replacement did a random soft reset!
Has anyone else seen or experienced this issue?
Click to expand...
Click to collapse
LMAO......
Even moderators don't use the "Search" anymore. What's next?
All joking aside, mine has been doing the same lately. I figured it was my crappy "cooking". Actually, it could be both. Was thinking of returning mine as well because of the random resets. Things that make you go hmmmmmm!
KD8DNS said:
Actually there is a new sim card, with better band selection. The new sim card was released for the multiband switching issue known with PDA's. Your issue sounds like many I have seen in the field. Especially with the Fuze. This stand most true for people in the 3g/edge border that consistently switching back and forth.
Here is a pic of the sim, make sure they give you this one. not the old blue and white one.
Click to expand...
Click to collapse
Where is my new sim card? I see how it is. Holding out on everyone huh?
P1Tater said:
Where is my new sim card? I see how it is. Holding out on everyone huh?
Click to expand...
Click to collapse
You stood me up the other night at the hotel, man I had the donkey's a webcam and a 55 gallon ok KY jelly, so go buy your own damn sim card.
Seriously, if you cant get a free one, hit me up and ill take care of ya sweety.
KD8DNS said:
Does the cingular sim say 3G on it. If not use the AT&T sim.
There have been NUMEROUS network upgrades since the days of the cingular sim, and those sim's are not provisioned for the updates. So if you are getting numerous amounts of dropped calls then you need a new sim card
Click to expand...
Click to collapse
I've been getting lots of dropped calls lately, no matter which radio I try!!!
I PMed you.
The Cingular SIM I have does say 3G in small print on the back, and the numbers on it are 64205G 3020
Same with me. Everynow and then the only way to get online is by a soft-reset. I notice it after I've left my phone idle for a while. I got my Fuze in November it came with a blue and white SIM with an orange 3g logo and ATT written in white.
alabij said:
Same with me. Everynow and then the only way to get online is by a soft-reset. I notice it after I've left my phone idle for a while. I got my Fuze in November it came with a blue and white SIM with an orange 3g logo and ATT written in white.
Click to expand...
Click to collapse
That's the one mine came with but I haven't been using it, I've been using a really old Cingular branded SIM.
I'm going to switch to the blue/white one though to see if it helps with my dropped calls. If not, I'm going to go to the store to see about the new orange one.
Okay I've still experienced all problems with the new blue one. I called CS and they have shipped me an Orange SIM.
kyphur said:
Okay I've still experienced all problems with the new blue one. I called CS and they have shipped me an Orange SIM.
Click to expand...
Click to collapse
Man, I really would have thought a sim swap would have fixed the issue. I can see one bad fuze, but two in a row doing the exact same thing. Thats a serious issue. Im really hoping that the new orange one fixes the issue. I, from a technical aspect can understand why this is happening and that is what this new SIM is supposed to correct. Lets hope!!
KD8DNS said:
Man, I really would have thought a sim swap would have fixed the issue. I can see one bad fuze, but two in a row doing the exact same thing. Thats a serious issue. Im really hoping that the new orange one fixes the issue. I, from a technical aspect can understand why this is happening and that is what this new SIM is supposed to correct. Lets hope!!
Click to expand...
Click to collapse
Going to get my orange SIM in about 30 minutes. I'll test and report back.
I just picked up a new SIM card (71247D) to replace my old Cingular 3g 8525 card, and as I was driving back from the AT&T store, my phone dropped a call 3 times! Do I have to wait a period of time before AT&T's network or the phone provisions itself for the card & services? If not, then the new card seems to be no better than my old one.
In addition, my 8525 dropped plenty of calls, while an old Blackberry, like the 8700g was flawless in phone quality in the same areas. I am in Phoenix in 1900 PCS.
dexjaz said:
I just picked up a new SIM card (71247D) to replace my old Cingular 3g 8525 card, and as I was driving back from the AT&T store, my phone dropped a call 3 times! Do I have to wait a period of time before AT&T's network or the phone provisions itself for the card & services? If not, then the new card seems to be no better than my old one.
In addition, my 8525 dropped plenty of calls, while an old Blackberry, like the 8700g was flawless in phone quality in the same areas. I am in Phoenix in 1900 PCS.
Click to expand...
Click to collapse
It can take up to an hour for all the data provisioning to be burnt to the sim. Usually right out the store just the phone side is active.
KD8DNS said:
It can take up to an hour for all the data provisioning to be burnt to the sim. Usually right out the store just the phone side is active.
Click to expand...
Click to collapse
OK, had my new sim card for a little over an hour. No dropped calls so far. I also don't know hwo or why but I have 2 more bars of 3G now. Before I never got above 2 bars of 3G. Now I have 3 bars minimum but mostly 4 bars. It's a little too early to find out about the random resets, but so far so good. Thanks for the heads up. Fingers crossed.
Hi, recently I've been having a problem with my phone (Newman K18), it can't make or receive calls. (When I fist got the phone and SIM they worked fine together, it worked for about a month I think.)
When I try to ring someone it will hang up straight away.
When someone calls me they will just hear a beeping sound.
Texts and mobile data still work fine.
Things I've tried:
- Restarting my phone many times
- Re-inserting the SIM
- Looking through all available settings.
- Factory resetting the phone
- Swapping from SIM slot 2 to SIM slot 1 (dual sim phone)
- Ringing customer support - I called my carrier (Three UK) and they weren't any help
- Asking in a Three store - I learned here that a different Three SIM I tried didn't work either - same problem.
In order to diagnose whether my phone was faulty or the SIM, me and my friend swapped SIM cards.
- With his SIM card in my phone everything worked fine (So my phone is not faulty)
- With my SIM in his phone everything worked fine too (So the SIM is fine)
So I am absolutely lost as for what to do, tried a lot of googling and not found any way to fix it.
Any help would be appreciated; Thanks.
Darwin.
I had just about the exact problem on my Nexus 5. Have you tried calling customer care for your network? My phone profile was deleted by ATT by accident during a plan upgrade. I had to call from a friends phone to figure this out and fix it. Good luck
Sent from my Nexus 5 using Tapatalk
Hi, thanks for the reply. I did ring them previously and they didn't seem to have ever heard of the problem. What would you suggest I say to them? What exactly is a phone profile?
Thanks.
Have them look into the account and look at your line only. That is your phone profile. Have them trouble shoot your line and check voicemail.
Sent from my Nexus 5 using Tapatalk
Ok, that wouldn't explain a different three SIM having the same problem though would it? or would it?
Thanks
I am clueless now. You should now probably contact the phone maker itself to see what they say. Sorry man I could help you.
Sent from my Nexus 5 using Tapatalk
Hello guys,
Im coming at you for a question which I can't have any answer.
I bought a Note10 Plus in October to somebody on the web, the phone was brand new (on its original sealing and packaging) and working perfectly. I was first on Three network, the phone worked, then I switch on GoMo, working perfectly too. On the 10th of November I traveled to Japan with a local sim card (Docomo) and same, all working. But yesterday, I came back to Ireland where I live, and still as of today, the phone show me 'SIM 2 not allowed'.
The phone is unlocked, I've checked with the Samsung support and they confirmed it (but didn't bring me helpful troubleshooting steps). I've contacted my carrier too who said that there is no issue on my account, and they will send me a new sim card too.
I'm not expecting it to work though, as the SIM card is working on the iPhone X of my gf, and her sim card is not working on my phone too. So it's only on my Note 10+.
I've tried to remove the sim and reinsert it, restart it, reset network settings, check the date and time, nothing to do, all go to the same error.
After making research, I tried to check some IMEI Blacklist check websites, but I don't trust them as I don't know where these infos comes from, but one catch my attention because it told me that the phone was blacklisted : https://www.imeipro.info/
All the others says that the phone is clean. Again, that's why I don't really trust it, and my carrier didn't mention any block. I'm still curious why my phone appear as blacklisted so I send them an email to try to know more.
I receive signal too, but can't send/receive calls or text, and I don't have access to data neither.
So now I have my phone with no any SIM working, and I don;t know what to try to get my phone working again.
I think I've explained all I did today, I don't know what to do more, I don't have any idea of what's going on with the phone, that's why I need your light to see if you can help me to find a way.
Thank you guys, I hope to hear from you soon!
From the sounds of it, it sounds like it's been blacklisted, that's my guess. Do you get any message when you insert the sim? I had a similar thing happen to me, turned out the guy I bought the phone off on Ebay didn't pay he's bill and phone wouldn't text or make calls anymore. O2 was the company that barred the phone, and they couldn't help me even though I had proof I'd purchased the phone from the guy, only he could sort it out as it was he's account. Anyway thankfully PayPal came to my rescue, they just needed proof it was blacklisted, carphonewarehouse did a check and printed out the results for me thankfully as I knew the guy that worked there. I got a refund and promised myself I'd never buy a phone off Ebay from a personal seller, if its a business account then maybe. Awful experience though. I hope you get this sorted.
I'm guessing you've never rooted the phone or flashed it as that can sometimes delete the efs folder which causes the phone to have no imei.
Thanks for your answer !
No usually I root all my phones but this time I wanted to keep it as normal, because tthe phone looks like there's nothing more to improve to me (except a little bbit the camera when the light is low..)
I didn't knew that it could cause such things ! I should have done that
Honestly that was the first time I bought the phone to somebody, and more of that, the phone was sealed on the original plastic with the label ''eu sim card only''. So I was trusting it, even if I know, that doesn't mean it's safe behind that.
Since I've posted the message, I contacted few carriers, like mine GoMo, and they dont know anything about the blacklisting (I was surprised) then I contacted Three, they told me that the device does not belomg to the; so they can't check.
I tried Eir, and they refused to give me infos for data protections, which I think is stupid because the phone is not a personal information who could reveal an identity but anyway. I didn't though about Carephonewarehouse, I will visit them because it seems like this is the best idea.
The weird thing to me is still that it didnt worked suddenly... I was in the flight and this is when I came back that it didn't worked. Well, maybe that was a bad hazard.
Something I've discovered yesterday more of that is when I have this issue, turning off the 4G and only allowing 3G/2G will allow me to use the data. Still no phone or text, but the phone is detecting the H+ signal and I'm free to go on the web.
Yes for your question, the issue happened instantly when I insert the card on the SIM1 with the error SIM not allowed, the SIM 2 slot works perfectly, that's what I'm using for the moment but I can't use any SD card at the same time, so it bother me. :/
Thanks for sharing your experience, then I know a little bit fore of what to do. I wanted to go to the police but I don't want to spend 2 hours there. Maybe I'll think of it as a last resort...
https://www.google.com/amp/s/forum.xda-developers.com/s10-plus/help/sim-1-allowed-t3945371/amp/
I just came from Japan as well I had the same problem but with my Sony Xperia 1.
I bought it from the states and I took vacation to Japan and used their sim card.
When I came back here in Florida I switched back to my at&t sim card I couldn't make calls or texts only data works for some reason I tried everything I used sim card on other phones (sim card is fine)
I tried everything, nothing worked !
I factory reset the phone and it worked, fixed the problem (it's strange because I used Galaxy s8 also with that sim card and it's working fine)
My Sony Xperia 1 had similar problem to yours
I don't know if this will help you to be honest but I had kinda same problem.
Hope you solved you issue.
jadaress1 said:
https://www.google.com/amp/s/forum.xda-developers.com/s10-plus/help/sim-1-allowed-t3945371/amp/
Click to expand...
Click to collapse
Thank you, but unfortunately the phone has been bought from someone as I said, and the suggestion there doesn't help :/
cali1986 said:
I just came from Japan as well I had the same problem but with my Sony Xperia 1.
I bought it from the states and I took vacation to Japan and used their sim card.
When I came back here in Florida I switched back to my at&t sim card I couldn't make calls or texts only data works for some reason I tried everything I used sim card on other phones (sim card is fine)
I tried everything, nothing worked !
I factory reset the phone and it worked, fixed the problem (it's strange because I used Galaxy s8 also with that sim card and it's working fine)
My Sony Xperia 1 had similar problem to yours
I don't know if this will help you to be honest but I had kinda same problem.
Hope you solved you issue.
Click to expand...
Click to collapse
Thank you for that, I've tried this yesterday after a backup, I used the sim card with the phone completly as new (well, I've restored it from the settings, so I don't know if it was the good way) and it didn't worked.
I think I will try carephone warehouse as jadaress1 requested, it might give me lot of infos there. Im also starting thinking that the phone is carrier blocked, but I can't see any reason why the phone was new and already unlocked so I don't see any reasons...
I'll let you know
Hi everyone,
has any of you ever had network problems, as can be seen in the video?
For a few days now both network connections have been breaking down when I try to make a call. But that doesn't always happen. Sometimes I can make 10 calls in a row and everything is fine, and sometimes nothing works. It doesn't matter which SIM I use to make the call. The problem occurs with both cards. If that happens, then either directly when dialing a number, or immediately after hanging up.
I've never seen anything like this. And I wonder if it's the software, the SIM tray, one of the cards or the network operator itself.
Can anybody please help me? This is quite annoying.
PS: Sorry for the German settings. „Keine SIM-Karte“ = No SIM card // „Dienst nicht verfügbar“ = no service
Clear sim tool kit data
Network reset
Clear system cache
Make sure the access point names are correct
blackhawk said:
Clear sim tool kit data
Network reset
Clear system cache
Make sure the access point names are correct
Click to expand...
Click to collapse
Thanks for the advice, but this didn't help.
I did these 4 steps, but the first time I tried to call, both connections dropped again. Can there be a hardware problem at all? Looks more like a software issue, doesn't it?
mathias.ngr said:
Thanks for the advice, but this didn't help.
I did these 4 steps, but the first time I tried to call, both connections dropped again. Can there be a hardware problem at all? Looks more like a software issue, doesn't it?
Click to expand...
Click to collapse
The sim card, the usual hardware suspect...
They can be damaged by ESD; handled like a stick of ram.
ESD may not manifest itself for weeks, months even years. Insults are cumulative.
It's not expensive but it is a pain, try to not damage it as it left the plant A-OK.
Just like ram sticks poor handling is the cause of almost all sim card failures.
blackhawk said:
The sim card, the usual hardware suspect...
They can be damaged by ESD; handled like a stick of ram.
ESD may not manifest itself for weeks, months even years. Insults are cumulative.
It's not expensive but it is a pain, try to not damage it as it left the plant A-OK.
Just like ram sticks poor handling is the cause of almost all sim card failures.
Click to expand...
Click to collapse
So, am I getting you right? I just go to the store and have the SIM card replaced and everything should work again?
I've tried a few things now. If I set SIM 2 to GSM, everything is fine. The connection doesn't break. I believe it is the 3G connection. And that's why these crashes could occur when I make calls. SIM 2 doesn't support VoLTE, so it switches to 3G.
EDIT: I've tried different things now. I swapped SIM 1 and 2 back and forth. I also used my two SIM cards alternately with a third SIM card. The problem persists. Could a hard reset help or should I send the device for repairs straight away?
Same problem here. Setting sim 1 to GSM only, and sim2 to LTE fixed my problem for a while. This has something to do with dual sim handling.
jerrydrake said:
Same problem here. Setting sim 1 to GSM only, and sim2 to LTE fixed my problem for a while. This has something to do with dual sim handling.
Click to expand...
Click to collapse
This is soooo anoying. Have you had this problem for a long time or did it only come recently? Could this have something to do with a recent update?
I bought the phone a month ago, and while I was setting it up it received 5 updates including android 11. So I have no experience prior to Android 11.
jerrydrake said:
I bought the phone a month ago, and while I was setting it up it received 5 updates including android 11. So I have no experience prior to Android 11.
Click to expand...
Click to collapse
Damn, same here.
Have you tried cleaning the sim cards with rubbing alcohol?
Then put them back without touching the metal contacts.
Didgesteve said:
Have you tried cleaning the sim cards with rubbing alcohol?
Then put them back without touching the metal contacts.
Click to expand...
Click to collapse
No, I don't see any point in doing that. I swapped the SIM cards and even tried other cards and the problem was still there. If something had to be cleaned, it would be the SIM tray. But as already written, there are no disconnections when a SIM is operated in 2G. I think that rather means that it is a software problem.
jerrydrake said:
I bought the phone a month ago, and while I was setting it up it received 5 updates including android 11. So I have no experience prior to Android 11.
Click to expand...
Click to collapse
I have this same problem with phone dropping off the network. For me it started after the first Android 11 update. I have full signal levels at home but if I try to make a call signal level for both sim cards drops and I get a message that mobile network is not available. Doesn't happen always but pretty often.
I'm pretty sure it has something to do with how the phone handles dual-sim operations...
Juu_5o said:
I have this same problem with phone dropping off the network. For me it started after the first Android 11 update. I have full signal levels at home but if I try to make a call signal level for both sim cards drops and I get a message that mobile network is not available. Doesn't happen always but pretty often.
I'm pretty sure it has something to do with how the phone handles dual-sim operations...
Click to expand...
Click to collapse
I am glad, I am not the only one, who is facing this problem. I already thought, I have to send my phone back. So, we have to wait for a fix.
Must be patient. There is also bluetooth problem(disconnecting from devices). It looks like they were too fast with android 11.
Since the last update(.159), i also have the drop out problem. Starting to feel sorry for buying it...
So, let's hope the new .222 update, which has just arrived, will fix this.
EDIT: no, it doesn't.
mathias.ngr said:
So, let's hope the new .222 update, which has just arrived, will fix this.
EDIT: no, it doesn't.
Click to expand...
Click to collapse
Yeah, I even had to restart after the update, in order for the second SIM to become active...
Edit - and the problem is even worse. Almost after every incoming call I lose signal to both sims...
Edit II - I wanted to try to switch sim 2 to gsm only network, and noticed that there's 5G available for it too, after the update. Before that there wasn't such an option....
bo6o said:
Yeah, I even had to restart after the update, in order for the second SIM to become active...
Edit - and the problem is even worse. Almost after every incoming call I lose signal to both sims...
Edit II - I wanted to try to switch sim 2 to gsm only network, and noticed that there's 5G available for it too, after the update. Before that there wasn't such an option....
Click to expand...
Click to collapse
Since I use the second SIM only for business calls, I have already set it to GSM only. Today I noticed that I still have outages. So apparently to force 2G is no longer of any use. :/
About 5G: It has been active on my device since I got it. Perhaps there was an update on this from your carrier.
bo6o said:
Since the last update(.159), i also have the drop out problem. Starting to feel sorry for buying it...
Click to expand...
Click to collapse
same here and the problem is very annoying cause my everyday job is in a car. is 100% software problem. 650€ for a phone you can't use it as a phone.
Hi, I don't have signal drop but yes the WiFi drip in my room, I had a xz premium and never happened on it