Hi!
I have had my Touch Pro for about 18 months without any issues. I bought it SIM free and then inserted a SIM only SIM from O2.
Last week I moved to a SIM only deal from Vodafone. Now my phone reboots itself intermittently. This occurs during calls and when an incoming call is ringing it. I have never seen this behaviour prior to switching to the Vodafone SIM.
Things I have already tried...
- Getting a replacement SIM from Vodafone. This behaved the same way.
- Factory resetting the phone. This did not fix it.
I believe that I have a healthy phone and a healthy SIM. Any ideas about why they would not play nicely together?
Can it really be that this phone doesn't work on Vodafone? If so I might need to move back to O2, which would be crazy.
Thanks in advance.
Adam Burr
update
I have now moved back to O2 and my phone works perfectly again. Obviously, this is very strange!
Can anyone out there explain this?
Regards,
Adam
at least u know what 2 do when u want 2 restart your pda...just phone yourself.
Actually...i have no creative comments at all. Sorry.
Hi, recently I've been having a problem with my phone (Newman K18), it can't make or receive calls. (When I fist got the phone and SIM they worked fine together, it worked for about a month I think.)
When I try to ring someone it will hang up straight away.
When someone calls me they will just hear a beeping sound.
Texts and mobile data still work fine.
Things I've tried:
- Restarting my phone many times
- Re-inserting the SIM
- Looking through all available settings.
- Factory resetting the phone
- Swapping from SIM slot 2 to SIM slot 1 (dual sim phone)
- Ringing customer support - I called my carrier (Three UK) and they weren't any help
- Asking in a Three store - I learned here that a different Three SIM I tried didn't work either - same problem.
In order to diagnose whether my phone was faulty or the SIM, me and my friend swapped SIM cards.
- With his SIM card in my phone everything worked fine (So my phone is not faulty)
- With my SIM in his phone everything worked fine too (So the SIM is fine)
So I am absolutely lost as for what to do, tried a lot of googling and not found any way to fix it.
Any help would be appreciated; Thanks.
Darwin.
I had just about the exact problem on my Nexus 5. Have you tried calling customer care for your network? My phone profile was deleted by ATT by accident during a plan upgrade. I had to call from a friends phone to figure this out and fix it. Good luck
Sent from my Nexus 5 using Tapatalk
Hi, thanks for the reply. I did ring them previously and they didn't seem to have ever heard of the problem. What would you suggest I say to them? What exactly is a phone profile?
Thanks.
Have them look into the account and look at your line only. That is your phone profile. Have them trouble shoot your line and check voicemail.
Sent from my Nexus 5 using Tapatalk
Ok, that wouldn't explain a different three SIM having the same problem though would it? or would it?
Thanks
I am clueless now. You should now probably contact the phone maker itself to see what they say. Sorry man I could help you.
Sent from my Nexus 5 using Tapatalk
I have this phone from 2 weeks. It works fine but i have a desesperating problemi with call
this is my signal gsm screenshot during a call
you can find the image attached
Data were disabled during this call. I was in movement but in a Street that i know and where every my old phone work perfectly with my provider (Wind - Italy)
Every time that the line went to 3%, I lost the call. It happens every 5-10minutes. I had original rom, now i Have CYanomod 11 but nothing changed... can someone help me? Maybe I have a phone with hardware problem?
The same diagram without call looks fine and no lost signal in the same zone.
thanks you!
Sounds like a bad SIM card mod...
If @CornholioGSM did it, I'm sure he'll be able to help you out. Even if he didn't, I'm sure he'll help out... but the fee may be different
arrrghhh said:
Sounds like a bad SIM card mod...
If @CornholioGSM did it, I'm sure he'll be able to help you out. Even if he didn't, I'm sure he'll help out... but the fee may be different
Click to expand...
Click to collapse
I bought the phone modded directly in Italy in EBay, but if someone can help me, I will be very happy! Fee isn't important
thanks!
I have recently purchase a Note 4 clone phone from China. It works very well but I have a problem. When I got it I inserted an EE micro simcard which work fine whilst I waited for my proper talktalk simcard to arrive. Now however when I insert the talktalk simcard in I get no signal and the message emergency calls only.
I think with these types of the devices, once you insert the first sim card into it, they tend to lock onto that network and won't work with anyone other.
My question is therefore:-
Is there a way to unlock a Note 4 clone phone
If the phone can not be unlocked, I was thinking that if I back up the ROM and reflash the phone with the same ROM it might fix the problem. But I do not know how to back up the ROM. I've read a number of threads but still remain confused.
Any help would be greatly appreciated as I can not use the phone at all now. The device is rooted.
Thanks in advance
Any help guys
UK3G said:
I have recently purchase a Note 4 clone phone from China. It works very well but I have a problem. When I got it I inserted an EE micro simcard which work fine whilst I waited for my proper talktalk simcard to arrive. Now however when I insert the talktalk simcard in I get no signal and the message emergency calls only.
I think with these types of the devices, once you insert the first sim card into it, they tend to lock onto that network and won't work with anyone other.
My question is therefore:-
Is there a way to unlock a Note 4 clone phone
If the phone can not be unlocked, I was thinking that if I back up the ROM and reflash the phone with the same ROM it might fix the problem. But I do not know how to back up the ROM. I've read a number of threads but still remain confused.
Any help would be greatly appreciated as I can not use the phone at all now. The device is rooted.
Thanks in advance
Click to expand...
Click to collapse
Is anyone able to help?
Hello guys,
Im coming at you for a question which I can't have any answer.
I bought a Note10 Plus in October to somebody on the web, the phone was brand new (on its original sealing and packaging) and working perfectly. I was first on Three network, the phone worked, then I switch on GoMo, working perfectly too. On the 10th of November I traveled to Japan with a local sim card (Docomo) and same, all working. But yesterday, I came back to Ireland where I live, and still as of today, the phone show me 'SIM 2 not allowed'.
The phone is unlocked, I've checked with the Samsung support and they confirmed it (but didn't bring me helpful troubleshooting steps). I've contacted my carrier too who said that there is no issue on my account, and they will send me a new sim card too.
I'm not expecting it to work though, as the SIM card is working on the iPhone X of my gf, and her sim card is not working on my phone too. So it's only on my Note 10+.
I've tried to remove the sim and reinsert it, restart it, reset network settings, check the date and time, nothing to do, all go to the same error.
After making research, I tried to check some IMEI Blacklist check websites, but I don't trust them as I don't know where these infos comes from, but one catch my attention because it told me that the phone was blacklisted : https://www.imeipro.info/
All the others says that the phone is clean. Again, that's why I don't really trust it, and my carrier didn't mention any block. I'm still curious why my phone appear as blacklisted so I send them an email to try to know more.
I receive signal too, but can't send/receive calls or text, and I don't have access to data neither.
So now I have my phone with no any SIM working, and I don;t know what to try to get my phone working again.
I think I've explained all I did today, I don't know what to do more, I don't have any idea of what's going on with the phone, that's why I need your light to see if you can help me to find a way.
Thank you guys, I hope to hear from you soon!
From the sounds of it, it sounds like it's been blacklisted, that's my guess. Do you get any message when you insert the sim? I had a similar thing happen to me, turned out the guy I bought the phone off on Ebay didn't pay he's bill and phone wouldn't text or make calls anymore. O2 was the company that barred the phone, and they couldn't help me even though I had proof I'd purchased the phone from the guy, only he could sort it out as it was he's account. Anyway thankfully PayPal came to my rescue, they just needed proof it was blacklisted, carphonewarehouse did a check and printed out the results for me thankfully as I knew the guy that worked there. I got a refund and promised myself I'd never buy a phone off Ebay from a personal seller, if its a business account then maybe. Awful experience though. I hope you get this sorted.
I'm guessing you've never rooted the phone or flashed it as that can sometimes delete the efs folder which causes the phone to have no imei.
Thanks for your answer !
No usually I root all my phones but this time I wanted to keep it as normal, because tthe phone looks like there's nothing more to improve to me (except a little bbit the camera when the light is low..)
I didn't knew that it could cause such things ! I should have done that
Honestly that was the first time I bought the phone to somebody, and more of that, the phone was sealed on the original plastic with the label ''eu sim card only''. So I was trusting it, even if I know, that doesn't mean it's safe behind that.
Since I've posted the message, I contacted few carriers, like mine GoMo, and they dont know anything about the blacklisting (I was surprised) then I contacted Three, they told me that the device does not belomg to the; so they can't check.
I tried Eir, and they refused to give me infos for data protections, which I think is stupid because the phone is not a personal information who could reveal an identity but anyway. I didn't though about Carephonewarehouse, I will visit them because it seems like this is the best idea.
The weird thing to me is still that it didnt worked suddenly... I was in the flight and this is when I came back that it didn't worked. Well, maybe that was a bad hazard.
Something I've discovered yesterday more of that is when I have this issue, turning off the 4G and only allowing 3G/2G will allow me to use the data. Still no phone or text, but the phone is detecting the H+ signal and I'm free to go on the web.
Yes for your question, the issue happened instantly when I insert the card on the SIM1 with the error SIM not allowed, the SIM 2 slot works perfectly, that's what I'm using for the moment but I can't use any SD card at the same time, so it bother me. :/
Thanks for sharing your experience, then I know a little bit fore of what to do. I wanted to go to the police but I don't want to spend 2 hours there. Maybe I'll think of it as a last resort...
https://www.google.com/amp/s/forum.xda-developers.com/s10-plus/help/sim-1-allowed-t3945371/amp/
I just came from Japan as well I had the same problem but with my Sony Xperia 1.
I bought it from the states and I took vacation to Japan and used their sim card.
When I came back here in Florida I switched back to my at&t sim card I couldn't make calls or texts only data works for some reason I tried everything I used sim card on other phones (sim card is fine)
I tried everything, nothing worked !
I factory reset the phone and it worked, fixed the problem (it's strange because I used Galaxy s8 also with that sim card and it's working fine)
My Sony Xperia 1 had similar problem to yours
I don't know if this will help you to be honest but I had kinda same problem.
Hope you solved you issue.
jadaress1 said:
https://www.google.com/amp/s/forum.xda-developers.com/s10-plus/help/sim-1-allowed-t3945371/amp/
Click to expand...
Click to collapse
Thank you, but unfortunately the phone has been bought from someone as I said, and the suggestion there doesn't help :/
cali1986 said:
I just came from Japan as well I had the same problem but with my Sony Xperia 1.
I bought it from the states and I took vacation to Japan and used their sim card.
When I came back here in Florida I switched back to my at&t sim card I couldn't make calls or texts only data works for some reason I tried everything I used sim card on other phones (sim card is fine)
I tried everything, nothing worked !
I factory reset the phone and it worked, fixed the problem (it's strange because I used Galaxy s8 also with that sim card and it's working fine)
My Sony Xperia 1 had similar problem to yours
I don't know if this will help you to be honest but I had kinda same problem.
Hope you solved you issue.
Click to expand...
Click to collapse
Thank you for that, I've tried this yesterday after a backup, I used the sim card with the phone completly as new (well, I've restored it from the settings, so I don't know if it was the good way) and it didn't worked.
I think I will try carephone warehouse as jadaress1 requested, it might give me lot of infos there. Im also starting thinking that the phone is carrier blocked, but I can't see any reason why the phone was new and already unlocked so I don't see any reasons...
I'll let you know