Text Message Issues - Nexus 5 Q&A, Help & Troubleshooting

First things first: I'm new to Android & this phone (came over from iPhone about 2 weeks ago). So I apologize in advance if this is some old issue that's been talked over endlessly - I'm new to this Android stuff.
That said, I'm having tons of issues with my text messaging. First, I downloaded and tried the "SMS Messaging (AOSP)" app and it was giving me problems of not getting messages from people. This was android & ios users alike. So then I switched to Google's "Messenger" app and it seemed to work a lot better - I was getting picture messages, iMessages, everything in order and speedy. I have yet to do my texting thru Hangouts because I'd prefer not to, but if it'll solve my problem I guess I will.
Right now it's at the point where everything is out of whack, and sometimes just not sending/receiving at all. I think WiFi has something to do with it because if I'm sitting at home connected to the WiFi, it's almost non-functional, but if I switch the WiFi off, it seems to work a little bit better. Also, at this point it seems like texting from Android to Android is fine, but sending/receiving from someone on an iPhone is huge problems.
Is there a setting I need to change? A different app? Is this just something I have to live with til Android M? Help!
Thanks!

Did you get the phone brand new? I can't say this is an issue I've seen mentioned really before
Sent from my Nexus 5 using Tapatalk

Ben36 said:
Did you get the phone brand new? I can't say this is an issue I've seen mentioned really before
Sent from my Nexus 5 using Tapatalk
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Click to collapse
No. I got it certified pre-owned thru TMobile about 2 weeks ago. It works perfectly in every other way and when I unboxed it and unwrapped the cling wrap it looked like a brand new phone.
I really think it has something to do with WiFi because when I'm out all day and only connected thru LTE, I send and receive messages completely normally from iOS and Android devices. Never heard a complaint or "hey are you getting my messages" when I'm on LTE.
WTF.

kylmorg said:
No. I got it certified pre-owned thru TMobile about 2 weeks ago. It works perfectly in every other way and when I unboxed it and unwrapped the cling wrap it looked like a brand new phone.
I really think it has something to do with WiFi because when I'm out all day and only connected thru LTE, I send and receive messages completely normally from iOS and Android devices. Never heard a complaint or "hey are you getting my messages" when I'm on LTE.
WTF.
Click to expand...
Click to collapse
Texts and MMS use your data plan, not WiFi.. How is your signal where you are having issues? Hangouts will send MMS via WiFi if going to someone else on hangouts.
Sent from my Nexus 5 using XDA Free mobile app

31ken31 said:
Texts and MMS use your data plan, not WiFi.. How is your signal where you are having issues? Hangouts will send MMS via WiFi if going to someone else on hangouts.
Sent from my Nexus 5 using XDA Free mobile app
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Click to collapse
Signal is just fine when these texts are giving me issues. I'm usually within 10 feet of the router and full signal. If I walk or drive a block away, I'll get texts immediately that I know were sent earlier. Same goes if I turn off WiFi on my phone.
This makes absolutely no sense.

Related

Mms problems

Any one else habe trouble sending mms? I can set one up to send and it just says sending. If I restart phone the message will send.
Im rooted and removed att crap if I reset all data will I hsve to reroot?
Sent from my SAMSUNG-SGH-I897 using XDA App
whoa, thats strange. i recall some people saying you wont have to reroot but i dont remember for sure. Either way, rerooting is easy.
Im not worried about reroot.but more the less my contacts and all else reseting.
Alao if some one dont mind testing something for me.
When I go to settings and click check for update...message apears "dm not initiaized"
Sent from my SAMSUNG-SGH-I897 using XDA App
Mine just says no updates.
hey since you're on and may be reworkin ur phone, will u read this guide i wrote. I need some peeps to look it over/check info and make sure it makes sense.
chvybeatsford said:
Im not worried about reroot.but more the less my contacts and all else reseting.
Alao if some one dont mind testing something for me.
When I go to settings and click check for update...message apears "dm not initiaized"
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Works fine for me.
No link given. And i reset so i can confirm that root will not be lost. I still have user permission icon
Sent from my SAMSUNG-SGH-I897 using XDA App
Ok about super user for rooting. Cany rember but dont u have to click on it and accept something. When i click on super user all i get is a black screen.
Sent from my SAMSUNG-SGH-I897 using XDA App
I can send MMS just fine, but I cannot receive them from other networks. Upsetting.
im having these issues to but mine has not been rooted. I can receive pictures all day long fine, i just cant send them with any reliability. Restarting when it says "sending" doesnt work to force it send for me. I was in a 3g town yesterday and didnt have much problem sending pics, back in home town today on EDGE and having issues yet again.
Anyone got any thoughts?
I have had the same issue. I was even unable to send a picture through gmail as an attachment yesterday while in a 3g area. today i can send one through my corporate e-mail but still no mms. I have rooted and removed the att junk with ti backup. I dont think i removed anything that would effect mms though. I have also tried a factory reset. It deleted all my apps and settings but i did not have to reroot. It also did not return any of the att programs. Any help with this issue would be great.
had the same issue...could not send PIcs at ALL. took it back, got a replacement and it sent one fine.... then i tried again and didnt work. WTF?
I am an att manager and I have a captivate and have sold tons of others. I spoke with galaxy s support last week and they are going to call me back Monday to let me know if they have a fix yet. The tech said that he got it to work 2 out 10 times trying mms. As soon as i hear the fix i will post for all.
Sent from my SAMSUNG-SGH-I897 using XDA App
You are an att manager!? Talk to them on our behalf! Demand a I/O FIX in the next patch!
mgarciamma said:
As soon as i hear the fix i will post for all.
Click to expand...
Click to collapse
Good to hear we have an insider on board
I seem to be on the same boat, however:
Can't send pictures to my dad (AT&T, iphone)
Or my mom (ACS; local Alaska carrier)
But send em' just fine to my girlfriend(AT&T via LongLines Cellular towers)
Boy does that make sense
I had the same issue with sending MMS but was able to figure out a work around. It appears it is something related to the message size. If I crop an image, and the message size stays under 80kb, it will send with no issues. Not sure what the magic number is where it stops sending but will post once I figure it out.
Non-rooted Captivate, had a similar problem receiving MMS for the first week (purchased July 18th). Specifically, I could not receive MMS from Verizon customers unless they were using a Blackberry. Verizon customers using LG and Samsung phones, I got nothing. Verizon customers using a Blackberry, MMS would come through to me fine. SMS worked fine to and from all carriers and I could send MMS to friends on all carriers (and they would receive them properly, regardless of their device).
Tested with 3 different Verizon customers in 2 parts of the U.S. (cross-country), with Samsung Intensity and LG Envy phones on their end ... none of them could send me MMS. My screen would wake up as if something were coming in ... but nothing would ever come through. Very frustrating. Went to an AT&T store, duplicated the tests on their demo unit with the store manager's SIM installed.
The Fix (for my issue, YMMV):
AT&T's billing system was correctly showing my device as a Samsung Captivate, but their network provisioning system was showing the device field as blank (which apparently defaults the behavior to "non-smartphone," for what it's worth). The tech submitted a ticket to correct that, as apparently everything had to be in order before the network folks would take a look at the problem. Turned out that simply correcting that field fixed my MMS issue (since it registered my phone in the "smartphone" category). Note that I was told that correcting that field usually takes them 5-7 days, since it's not considered critical, but she pushed it through more quickly.
Customer Support
I have to include this bit here, because the customer support I received was amazing and far beyond what I expected. I understand that I may have had better luck than most. Got to a higher level tech with no fuss, and she immediately took ownership and had excellent communication, emailing me and following up with multiple phone calls to keep me in the loop with what she was doing. I've been thinking about switching carriers, but AT&T finally releasing the Captivate (even with the GPS issue, etc.), coupled with this tech's absolutely superb customer-focused support, will keep me here for awhile longer (and I'm definitely going to send her a glowing email saying just that, which I hope she forwards to her supervisor).
All my MMS works but 1 just showed up as a play symbol. It was a wide picture.

Receiving Duplicate Text Messages

I know this is probably something that can't be fixed without working with T-Mobile, but they can't seem to figure out what the problem is and I'm getting desperate
Whenever someone sends me a text I get duplicates of it over and over until I turn on WiFi calling, which seems to work fine. I have had this problem with two different G2x (I sent the first one back thinking it was a hardware issue). This also does not happen on my Nexus One (I moved the SIM card back over and the issue disappears).
I am thinking it has to be something to do with the communication between the G2x and my T-Mobile cell network. Any information anyone has about this that could help me help T-Mobile find the issue would be great.
Thanks.
You don't have another messaging app installed, do you?
First thing I did when I got the replacement was sync Google contacts and tell someone to text me and it started happening. I factory reset the original one I had 3 times and the problem persisted.
Are you running juicedefender? I get duplicates of some messages because juicedefender shuts off mobile data, so the network doesn't receive the notification that the MMS was received. It will try and resend every 5 minutes for a specified number of times until the message is received.
Nope, had no apps installed. Plus I get the duplicates sometimes less than 1 minute apart.
Thanks for the responses so far. This problem is really starting to get irritating.
I was getting a lot of duplicates. Seems to have spied for now. No clue what was doing it
Its really irritating because I love the phone, but I can't use it if I am constantly getting spammed by duplicate text messages.
yea i got 55 texts from 12 am to 11 a m from the same person 2 different texts and it kept going for a couple hours after too idk why i just got a new one today though but it's got a bad bleed so im just returning it and going to wait a week or two hope they solve it by then already sent lg a pic so
If your problems anything like mine a replacement won't fix the problem, unless I somehow got stupendously unlucky.
Anyone figure this out. I have the same problem. It is not every text message and not every person. It is pretty random. The same person can send me 4 texts 2 are normal, one repeated twice and one 24 times over a period of time, usually a couple hours.
Check any of the apps/widgets that have anything to do with calls/texts, even just showing a number of unread texts. If there are any that have the permission "Your Messages: Send SMS-received broadcast" uninstall it and see if the problem persists. I think I may have had an app called Organizer Widget that was blocking my phone from sending that broadcast.
I had your problem.
I was running on stock G2X, and I was receiving text after text after text.
I spent time on the phone with the T-Mo reps, and he concluded that:
"it's a server problem. You see, our messaging database isn't reading that your phone got the text, and thus it re-sends it in hopes that it receives it."
Basically, he is saying that the messaging server is tripping. But, this is not exactly true, because if it was the messaging server, then it would be universal. It is simply a G2X stock-rom problem.
I think it actually might have something to do with the baseband, but I am not sure if CyanogenMod updates it or fixes it when flashing.
I have a fix.
After I flashed myself some CyanogenMod, the problem was instantly fixed.
So, I think its a problem with the stock rom. Definitely. The CM rom works perfectly, no repeating messages. Also, the current nightlies are mighty stable.
I have this issue as well. It doesn't happen often but when it does it sends 10 or more duplicates.
I have handcrafted sms and launcher products which displays the number of texts on the dock. Running rooted stock.
It hasn't happened in a while, so I doubt it is related to the Apps.
Sent from my T3 Motion GT3 (look it up)
I've had this issue on ALLLL my android phones I've owned . Even non Android phones and my unlocked iPhone. I have tried different similar cards as well.
I have noticed it happens the most when I receive messages from a Verizon user; followed by AT&T users. I never (not that I've noticed) had duplicates from Sprint or other T-Mobile users. Only Verizon and AT&T.
My point being I think it's a T-Mobile issue. Or a communication issue between providers.
Sent from my LG-P999 using XDA Premium App
JRudnik said:
I had your problem.
I was running on stock G2X, and I was receiving text after text after text.
I spent time on the phone with the T-Mo reps, and he concluded that:
"it's a server problem. You see, our messaging database isn't reading that your phone got the text, and thus it re-sends it in hopes that it receives it."
Basically, he is saying that the messaging server is tripping. But, this is not exactly true, because if it was the messaging server, then it would be universal. It is simply a G2X stock-rom problem.
I think it actually might have something to do with the baseband, but I am not sure if CyanogenMod updates it or fixes it when flashing.
I have a fix.
After I flashed myself some CyanogenMod, the problem was instantly fixed.
So, I think its a problem with the stock rom. Definitely. The CM rom works perfectly, no repeating messages. Also, the current nightlies are mighty stable.
Click to expand...
Click to collapse
I'm actually having this problem running CM7 Nightly 63, it's irritating as hell.
Dont know, but I'd like to know the problem too. I have chompsms installed but it shows duplicate in the stock messaging app too.
I really don't think it has anything to do with the phone...
Like I said earlier, all my phones have done it. Even my crappy clamshell Samsung back in the day. Or my unlocked iPhone.
Server makes the best sense.
Sent from my LG-P999 using XDA Premium App
I have the issue as well...although it seems to be only with certain contacts, however across every carrier. Averages 3-4 duplicates. Never had this problem before with any phone. SIM card went straight from my N1 to my G2X. Kind of an old SIM. Maybe I'll try a re-provision on a new SIM to see if that makes any difference.
Thank you @shaneledford, uninstalling organizer widget solved my problem... everything's back to normal
Sent from my LG-P999 using XDA Premium App
I've also had this problem with previous phones, though it tends to happen much more often when one of them is an Android phone. Only started happening with my phone before this one, though, but that was a Nokia non Android, so it's a fairly recent thing but not Android specific.
Sent from my LG-P999 using XDA App

[Q] Cannot send MMS when connected to WiFi

I switched to this Motorola RAZR HD from my GS3 about 2 months ago. I love the phone. Battery life is awesome, and the phone is lightning fast.
However, in the past week or two, I found that I cannot send MMS messages when connected to WiFi. When I turn off WiFi manually, I can then send MMS no problem.
I do recall doing an OTA update about 10 days ago, which is right around the time my problem started, but I'm not 100% sure that this started exactly after the OTA update. I've also been noticing since the OTA update my phone has been a bit laggy. My phone used to be lightning fast, but now its acting like my GS3 that I had. Again, not sure if this is at all related to any of the other things.
So whats the wifi fix? Is there a known problem with the latest OTA update?
I'm on 4.1.2.
Build #9.8.1Q-62_VQW_MR-2.
System version 9.16.6.XT926.Verizon.en.US
Thanks guys?
MMS needs the carrier's internet to work..not WIFI...at least that's how it is on my network (Bell).
Sent from my XT925 using xda premium
slickfing said:
MMS needs the carrier's internet to work..not WIFI...at least that's how it is on my network (Bell).
Sent from my XT925 using xda premium
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Click to collapse
I am aware of that. It is my understanding that the phone disables WiFi to send an MMS and then enables it after the message is sent. It used to work just fine. I don't know what could be causing my problem. I have not changed any settings.
Just wanted to update that I'm still having these problems. 50% of the time the phone will send MMS. The other 50% of the time it will just hang there and keep trying to send and I manually have to turn off wifi to get the MMS to send. Phone still lags, probably worse than ever.
This is also not the same phone as when I first posted. I had a replacement from Verizon a few months ago. The problems carried over with the new phone.
I have been using an app called Clean Master to clean my cache and unwanted files. Seemed to work well at first, but now it doesn't feel like it does anything.

Text messages delayed over WiFi?

Just wondering if anyone else has this same issue.. I'm running rastakat 4.4.2, and Franco 23 along with the latest radio and bootloader. When I'm at home on my WiFi, I'm receiving texts very late. If I switch off my WiFi, sometimes I'll get 3 or 4 texts at once, like they were waiting for my WiFi to be off... Anyone else had this experience? Any fix? Thanks for any help...
Sent from my Nexus 5 using XDA Premium 4 mobile app
capcanuck said:
Just wondering if anyone else has this same issue.. I'm running rastakat 4.4.2, and Franco 23 along with the latest radio and bootloader. When I'm at home on my WiFi, I'm receiving texts very late. If I switch off my WiFi, sometimes I'll get 3 or 4 texts at once, like they were waiting for my WiFi to be off... Anyone else had this experience? Any fix? Thanks for any help...
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Click to collapse
Yes, this is a pretty well known 4.4+ bug. When connected to Wifi and LTE, incoming calls and texts are not coming through. Google is aware of the issue and is working on a solution.
I haven't determined if this happens all the time or if something triggers this bug, but I'm seeing it pretty much daily. You can search XDA for this issue and it's all over the place.
The way I got around it was to have Tasker turn off my data when I'm connected to my home or work wi-fi. When I leave home or work, Tasker then turns my data back on. This guarantees my calls and texts come through when they're supposed to. Since doing this, I haven't seen the issue again.
sbenson1226 said:
Yes, this is a pretty well known 4.4+ bug. When connected to Wifi and LTE, incoming calls and texts are not coming through. Google is aware of the issue and is working on a solution.
I haven't determined if this happens all the time or if something triggers this bug, but I'm seeing it pretty much daily. You can search XDA for this issue and it's all over the place.
The way I got around it was to have Tasker turn off my data when I'm connected to my home or work wi-fi. When I leave home or work, Tasker then turns my data back on. This guarantees my calls and texts come through when they're supposed to. Since doing this, I haven't seen the issue again.
Click to expand...
Click to collapse
Thanks for the info... Your response helped me avoid flashing my ass off trying to figure it out.. I'll have to wait for Google, I just bought tasker and I'm lost.. Thanks again!
Sent from my Nexus 5 using XDA Premium 4 mobile app
I should add to this that if you do it the way I described above, you won't receive MMS since they rely on data. Regular text messages will still come through though.
I just realized this. I'm going to try and find a way to turn off LTE while switching the phone into 3G, since the problem lies in the LTE antenna. There's a way to do this in Tasker but I think you need to be on a custom ROM.
Sent from my Nexus 5 using Tapatalk

MMS without data on?

Hey guys, I bought a Nexus 5 on the day of release and after a long time of using it I finally gave up so I decided to post this.
Is there any way to receive and send MMS messages without having to manually turn Mobile Data on and off?
I owned a Nexus 4 & A ****ty LG p506 and didn't have this problem. Heck, when I had the p506 I didnt even have a data plan! And the N4 was on the exact same chip as this N5! (Not to mention other non-smart phones...)
A couple of days ago I turned on data by mistake and got MMS group messages from hours before, that's when I decided that it was enough and did some research.
First I tried changing from that awful Hangouts app, got 8sms but nope, still need data on.
Then I read something about the OS, So I finally gave in to flashing CM11 (Which had it's own messaging app) but nope.
What's the issue here? I don't wanna drain my battery by having my data on all the time... Is it even possible to receive and send MMS on the Nexus 5 without having to manually turn on data? I absolutely love the N5 but I'm losing phone functionality here...
Hey
I don't know why but on KitKat i can't send/receive MMS with data off.
It worked on earlier JB, ICS, GB...stock ROMs also CMs..
Well i tried several solutions, even with Andoird Firewall app and few filters, but finaly i tried TextraSMS (https://play.google.com/store/apps/details?id=com.textra) which have and extra option for that - "turn on data automaticly while sending/receiving" MMS
And voila it works.
Now i'm stick with Textra but some fix or no matter how call this would be nice..
Cheers
You can install Tasker and set profile to auto receive mms but works only for receiving not for sending. For sending you will have to turn on data manually.
Sent from my Nexus 5 using Tapatalk
I also tried figuring out why this was happening. After searching around It looks like mobile data needs to be enabled in order to receive and send mms as it goes through a data connection, however if you have mms included in your plan it wont go towards your data usage as the carriers differentiate between mms and browsing. It would be cool if there was a setting implemented to only turn on data when you send an mms though as I imagine it would be annoying to turn it on and off when you want to send a mms message.
WWRok said:
You can install Tasker and set profile to auto receive mms but works only for receiving not for sending. For sending you will have to turn on data manually.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yeah great idea
Textra do all for me
If I were you, I'd leave mobile data on and use your phone the way it's meant to be used. I can't imagine trying to deal with turning mobile data on and off for something as "necessary" as MMS. If you're having battery issues, try another kernel or maybe even buy a cheap anker external battery pack. They're like 20 or 25 on amazon and theyre worth it.
I'm a fairly heavy user with lots and lots of music playback (meaning my nexus never really sleeps) and it lasts me all day.
Sent from my Nexus 5 using Tapatalk
acdcflame said:
If I were you, I'd leave mobile data on and use your phone the way it's meant to be used. I can't imagine trying to deal with turning mobile data on and off for something as "necessary" as MMS. If you're having battery issues, try another kernel or maybe even buy a cheap anker external battery pack. They're like 20 or 25 on amazon and theyre worth it.
I'm a fairly heavy user with lots and lots of music playback (meaning my nexus never really sleeps) and it lasts me all day.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Are you running stock everything?
acdcflame said:
If I were you, I'd leave mobile data on and use your phone the way it's meant to be used. I can't imagine trying to deal with turning mobile data on and off for something as "necessary" as MMS. If you're having battery issues, try another kernel or maybe even buy a cheap anker external battery pack. They're like 20 or 25 on amazon and theyre worth it.
I'm a fairly heavy user with lots and lots of music playback (meaning my nexus never really sleeps) and it lasts me all day.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Mehh, I'm not a big fan of wasting battery for no reason. It already lasts more than a day, I can easily squeeze 2 days of use and still have ~10% left at night on the 2nd day (By not having NFC, LTE, BT & GPS on the whole day for no reason). The issue is not about battery life, the issue is efficiency of such. I don't wanna have to worry about charging my phone all the time like an iPhone user.
Well,I tried Textra out and it did the job! Thanks for the suggestion guys
I still can't believe the step backwards that was taken in KitKat. I love everything about KitKat BESDIES the messaging (Both Hangouts and the MMS problem that also affects other apps, Even CMs messaging app doesn't "automatically" do MMS the way it did back with my N4 with CM10. Then again, CM's quality has decreased to the point that I don't even want it on my phones anymore...)
My best guess regarding the issue is that the messaging apps are using the wrong APN settings. I noticed that Textra automatically sets up APN settings, and at first it didnt work.
When I decided to fiddle around with it I set it up so it uses my phone's default APN settings (MMSC: mmsc.mobile.att.net / MMS Proxy: proxy.mobile.att.net) instead of the app's own default settings (MMSC: mms.cingular.com / MMS Proxy: wireless.cingular.com) and voila! it worked.
I'm guessing all other apps are still using the cingular defaults so they don't work, and they don't give you an option to change it so they will never work.
Then again, I don't even know the difference between using the cingular APN settings or the mobile.att APN settings. My phone defaults to mobile.att but when I look up stuff online it's all about cingular (The N5 also has the cingular profile but does not default to it). Can anyone shed light on this? I'm using a GoPhone prepaid plan, maybe that's why its a different APN?
c4sh said:
Are you running stock everything?
Click to expand...
Click to collapse
Yes, completely stock other than Franco kernel in order to run a color profile that takes away the yellow tint my screen has
Sent from my Nexus 5 using Tapatalk
Since as long as I can remember, it has been possible to set up a 2nd apn with mms settings and type "mms" rather than "default" which should allow data to turn on when an mms is received. Never tried it on my Nexus though
Sent from my Nexus 5 using Tapatalk

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