[Q] Cannot send MMS when connected to WiFi - RAZR HD Q&A, Help & Troubleshooting

I switched to this Motorola RAZR HD from my GS3 about 2 months ago. I love the phone. Battery life is awesome, and the phone is lightning fast.
However, in the past week or two, I found that I cannot send MMS messages when connected to WiFi. When I turn off WiFi manually, I can then send MMS no problem.
I do recall doing an OTA update about 10 days ago, which is right around the time my problem started, but I'm not 100% sure that this started exactly after the OTA update. I've also been noticing since the OTA update my phone has been a bit laggy. My phone used to be lightning fast, but now its acting like my GS3 that I had. Again, not sure if this is at all related to any of the other things.
So whats the wifi fix? Is there a known problem with the latest OTA update?
I'm on 4.1.2.
Build #9.8.1Q-62_VQW_MR-2.
System version 9.16.6.XT926.Verizon.en.US
Thanks guys?

MMS needs the carrier's internet to work..not WIFI...at least that's how it is on my network (Bell).
Sent from my XT925 using xda premium

slickfing said:
MMS needs the carrier's internet to work..not WIFI...at least that's how it is on my network (Bell).
Sent from my XT925 using xda premium
Click to expand...
Click to collapse
I am aware of that. It is my understanding that the phone disables WiFi to send an MMS and then enables it after the message is sent. It used to work just fine. I don't know what could be causing my problem. I have not changed any settings.

Just wanted to update that I'm still having these problems. 50% of the time the phone will send MMS. The other 50% of the time it will just hang there and keep trying to send and I manually have to turn off wifi to get the MMS to send. Phone still lags, probably worse than ever.
This is also not the same phone as when I first posted. I had a replacement from Verizon a few months ago. The problems carried over with the new phone.
I have been using an app called Clean Master to clean my cache and unwanted files. Seemed to work well at first, but now it doesn't feel like it does anything.

Related

[Q] Anyone else having this problem?

I recently flashed the stock rom that is rooted with hsupa and sideloading enabled onto my Inspire, and over the last 2 days I've noticed that sometimes when I try to make a call, my phone just hangs up. It's weird, because text and data works perfectly fine, it's only when I make phone calls. Anyone else notice this problem with a rooted rom, stock or not?
sliderocket22 said:
I recently flashed the stock rom that is rooted with hsupa and sideloading enabled onto my Inspire, and over the last 2 days I've noticed that sometimes when I try to make a call, my phone just hangs up. It's weird, because text and data works perfectly fine, it's only when I make phone calls. Anyone else notice this problem with a rooted rom, stock or not?
Click to expand...
Click to collapse
Yep, happens to me all the time. Internet doesn't always work either. I "fixed" the problem by setting it to GSM only mode. Now I only have EDGE internet.
brandon827 said:
Yep, happens to me all the time. Internet doesn't always work either. I "fixed" the problem by setting it to GSM only mode. Now I only have EDGE internet.
Click to expand...
Click to collapse
Are you on the same rooted stock rom, or something different? I don't seem to remember having this problem when I was just on pure stock AT&T with no root. Somewhat annoying, as I'll have to place a call 3 or 4 times to get it to go through, but what's really annoying is that it is so sporadic I can't gauge when it'll happen!
sliderocket22 said:
Are you on the same rooted stock rom, or something different? I don't seem to remember having this problem when I was just on pure stock AT&T with no root. Somewhat annoying, as I'll have to place a call 3 or 4 times to get it to go through, but what's really annoying is that it is so sporadic I can't gauge when it'll happen!
Click to expand...
Click to collapse
I've noticed this at multiple times, but haven't been able to narrow down what's causing it. I was running Revolution 1.15, and I think it started when I applied the .16 performance patch. It got so bad last night I couldn't make/receive calls for hours. I did a full wipe an reinstalled 1.15 and all has been well the last 24 hours. I just flashed the 2.1 patch but we'll see what happens. Note: Not only can you not make calls when this is happening you won't be able to receive calls either. It does appear to most often happen when bouncing between networks (HSDPA, UMTS, Edge, etc)
homeslice976 said:
I've noticed this at multiple times, but haven't been able to narrow down what's causing it. I was running Revolution 1.15, and I think it started when I applied the .16 performance patch. It got so bad last night I couldn't make/receive calls for hours. I did a full wipe an reinstalled 1.15 and all has been well the last 24 hours. I just flashed the 2.1 patch but we'll see what happens. Note: Not only can you not make calls when this is happening you won't be able to receive calls either. It does appear to most often happen when bouncing between networks (HSDPA, UMTS, Edge, etc)
Click to expand...
Click to collapse
Man, I'm glad I'm not the only one having this problem. I thought my phone was defective at first, and now I don't feel so crazy anymore. My sister was furious with me, I had to pick her and her boyfriend up from DIA yesterday to take her to Copper Mountain to snowboard with my girlfriend and myself, and she called me 4 times and I didn't receive a single one. I wonder if it has anything to do with HSUPA being enabled on the phones, but at this point I'm just ready to give up root and go back to stock. I don't make tons of calls, but I'd like to be able to when I need to, and for my phone to not hang up on me in the middle of one. I have noticed though it's particularly bad for me when I'm on bluetooth.
I was also having those problems
I am using Revolution 4G 2.1. I'm in the process of trying to get the problem figured out. Stock rooted rom had problems for me because you couldn't set it to GSM only, and that's the only way I've found to make the phone reliably work as a phone.
If anyone can figure it out, I'd love to know what causes it. I've been poking around myself, but haven't come up with anything worthwhile. I suppose I'll flash a different rom and try that.
Sent from my Desire HD using XDA App
Anyone found any clue as to why this happens? I've searched the dev forums but nobody seems to mention this, which makes me wonder if most people have this problem.
Sent from my Desire HD using XDA App
I have never had this problem. Running a rooted stocker.
Sent from my Desire HD using XDA App
It happened to me again last night. Still had data but lost the ability to make/receive calls. I switched network to GSM only, the data switched to EDGE, and i was able to make/recieve calls. Turned back to GSM/WCDMA, no calls. Rebooted, no calls. Turned back to GSM only, calling functionality returned. I did another full wipe, installed AR 2.1, sound fix, apache 1.6 kernel, and calling is restored when connected to HSDPA/WCDMA. Has been working fine for the last 12 hours. I'll keep you updated. I don't know why it's doing this, and it doesn't make sense as to why a wipe would fix it. The first time this happened I was runing the stock radio. Last night when it happened i was running the recommended radio in the AR thread (M2). I've now switched back to stock this time...let's see what happens
Edit: I am also glad to know I'm not the only one having these issues...maybe someone a LOT smarter than I am can figure it out. It's annoying to have to have a slow data connection to have a reliable voice connection. The last Android I had (LG GW620 Eve), also did this from time to time, but I just blamed it on the fact that it was a POS. My voicemail actually went like this "This is Greg. I probably have no idea you called me just now, so please leave a message and I'll get back to you"
Edit: mike1986 (android revolution developer) just chimed in in his thread and stated these issues should be fixed in version 3.0 set to be released soon. Is anyone else that's having these problems NOT running Revolution?
sliderocket22 said:
I recently flashed the stock rom that is rooted with hsupa and sideloading enabled onto my Inspire, and over the last 2 days I've noticed that sometimes when I try to make a call, my phone just hangs up. It's weird, because text and data works perfectly fine, it's only when I make phone calls. Anyone else notice this problem with a rooted rom, stock or not?
Click to expand...
Click to collapse
I had this problem when I first rooted (running Inspire 4G Stock Rom w/Root, HSUPA, and Sideloading from the development section) I installed Android Revolution 2.1 and it went away.
I know from my captivate days that sometimes a ROM just hiccups and a fresh flash can fix the issues. I don't know if this is the same with HTC, but it's all android so It's plausible.

Mytouch 4G firmware update 2.3.4

I just went into tmobile and got the update. Was skeptical before I went in thinking that it would not be
Worth the trouble having to set my phone back up again from ground zero.. Well, it was worth it. feels more like a smart phone.. Better keyboard, more accurate.. Swype works way better With you now..
It is a bit more responsive.. Feels like you get more out of it.. Voice texting works really well. Battery lasts longer.. That's what I got to say.
Sent from my HTC Glacier using XDA App
Well, that's the point of updates. They are supposed to make things better. I'm glad you like it!
I sure hope you don't decide to root. My wife was dead set against me rooting her phone, but she ran into a problem that was best fixed with root privileges, so she gave in. She is glad she did. Downgrading and rooting that phone is a beast for someone new to it.
Sent from my HTC Glacier using XDA App
I tried to root it several times.. As a person that has used custom mods in the past I was looking to see what else there was out there.. Have experienced quirky behavior in the past so now I'm glad I have a stock phone with a decent update that feels good to use as is.
Sent from my HTC Glacier using XDA App
The gingerbread update is what made me fall in love with my phone all over again. That being said...my one and only gripe....and the reason I rooted:
I couldn't send mms without having a data connection enabled. Couldn't receive either. Before the update, I could see there would be a momentary connection to data but only for the quick downloading of the image in the text message, even though my mobile network was off. After the update, it didn't function this way, forcing me to have to hawk my data connection/syncing when not on wi-fi...which was a hassle.
That and the whole CIQ business. Made my stomach hurt.
Sparky....are you saying that you can do mms now without data enabled?
If so, tell me more!
Sent from my HTC Glacier using XDA App
earnyourz said:
I tried to root it several times.. As a person that has used custom mods in the past I was looking to see what else there was out there.. Have experienced quirky behavior in the past so now I'm glad I have a stock phone with a decent update that feels good to use as is.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
You do realize there's been a rooted and deodexed rom that's stock 2.3.4 right? You could've saved yourself a trip and rerooting. It's also going to take longer to actually root.. but if you like it stock that's all that matters So good luck!
Sent from my HTC Glacier using xda premium
Skipjacks said:
Sparky....are you saying that you can do mms now without data enabled?
If so, tell me more!
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
On my stock mt4g (froyo), the Mrs. and I could send mms/sms without having to enable data. At first I thought the sms was going over wifi, after disabling WiFi and trying several different combinations, I noticed that my little H icon pops up only when I send or receive multimedia messages. No H icon for plain text.
Fast forward to the gb update. After updating, the only way I could send mms is while data is enabled. I tried editing the carrier network settings to match my wife's but to no avail. It's clear that the update did something to remove this temporary data connection for mms.
Fast forward to last week when I rooted and switched to cm 7.1. I still couldn't send mms without data enabled. Made me think I would have to make accommodations and live with it.
Then I flashed the virtuousAffinity Rom and Hello!!! Mms with data and WiFi disabled. Again, I'm certain its using data connection for mms, tmo doesn't count it towards usage so its fine. My only sadness now is that affinity is on hold while the team reorganized, but the Rom is gorgeous.
I just started flashing so I'm hoping if affinity falls through, I can find another Rom that let's me do the same.

1.85 Mobile Network Issues

I was just curious if anyone, other than myself, is having mobile network issues with there one x still even on the newest radio and software?
The issue I am talking about is when you go to use your phone and you pick it up and it has no service at all with a X on the signal bars until you turn it on and off again or in some instances you have signal bars but you can't make a call, send or receive a message, or surf the web until once again you reboot the phone or swap it in and out of airplane mode.
I was just curious if anyone has a solution for this or ideas... ironically when I updated to 1.85 it was fine for an entire day then the next day I rooted and installed a different ROM and the issue came back. Could be timing or not related but I have no idea.
Thoughts?
- Dan
Happens all the time on 1.73. I've held off upgrading because I've heard of people having fun (and by fun, I mean lotsaproblems) on 1.85.
AEDan1977 said:
I was just curious if anyone, other than myself, is having mobile network issues with there one x still even on the newest radio and software?
The issue I am talking about is when you go to use your phone and you pick it up and it has no service at all with a X on the signal bars until you turn it on and off again or in some instances you have signal bars but you can't make a call, send or receive a message, or surf the web until once again you reboot the phone or swap it in and out of airplane mode.
I was just curious if anyone has a solution for this or ideas... ironically when I updated to 1.85 it was fine for an entire day then the next day I rooted and installed a different ROM and the issue came back. Could be timing or not related but I have no idea.
Thoughts?
- Dan
Click to expand...
Click to collapse
Ditto, i got a new Sim card and thought that fixed it, i was wrong (1.73)
Xodium said:
Happens all the time on 1.73. I've held off upgrading because I've heard of people having fun (and by fun, I mean lotsaproblems) on 1.85.
Click to expand...
Click to collapse
Same here. Still on stock as well. Especially since I'm not experiencing any major issues with the phone.
Lilshaun said:
Same here. Still on stock as well. Especially since I'm not experiencing any major issues with the phone.
Click to expand...
Click to collapse
Only thing thats really starting to frustrate me are all the double texts/retry sending notifications.
I have had a problem where the phone thinks it has signal, data works fine but you cannot make calls or send texts until you reboot or go into airplane mode.
This happened on 1.73, 1.82 and now 1.85
Sent from my iPad using Tapatalk HD
It has happened to me on all versions. I was told I could exchange mine, but they have none in stock. Another pain in the butt is that I'm not receiving text messages at times. Really becoming a nuisance.
Sent from my HTC One X using Tapatalk 2
Happens rarely but all I do is toggle airplane mode and its fixed. Takes like 5 seconds. No biggie.
Sent from my HTC One X using Tapatalk 2
mobilehavoc said:
Happens rarely but all I do is toggle airplane mode and its fixed. Takes like 5 seconds. No biggie.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Same, just started today after I rooted. meh
Badger2point0 said:
Same, just started today after I rooted. meh
Click to expand...
Click to collapse
I believe mine started after I rooted as well... I wonder if the root is doing something that interferes with the radio working correctly or something along those lines.
Its the main reason I updated. Even when going from HSPA+ to LTE I would have to reboot the phone while stock. 1.82 did nothing to fix the issue but since I've been on 1.85 I've not experienced the problem. Multitasking is, imo, unchanged.
Yeah. Happens regularly when I am travelling some distance by car and occasionally in the city (maybe every two days while I remain in the city). I'm on rooted stock but it was happening even with un-rooted stock. I hope HTC fixes this soon and Rogers pushes out an OTA update as this is sh*tty. Funnily enough, going into airplane mode doesn't seem to fix the issue. Apps that access the Internet just report an error with the network connection.
davep1982 said:
Its the main reason I updated. Even when going from HSPA+ to LTE I would have to reboot the phone while stock. 1.82 did nothing to fix the issue but since I've been on 1.85 I've not experienced the problem. Multitasking is, imo, unchanged.
Click to expand...
Click to collapse
Same, I haven't experienced the issue on 1.85.

Receiving texts repeatedly

So I got 2 M8's on VZW a day after release, one for myself and one for my fiance. She is having this issue, and I am not. We are both using the stock messaging app for SMS, but she will continually get the same text 3 or 4 times from people(iOS and android). I don't have this issue at all. Only difference is that I'm s-off/rooted and have a few things frozen. None of which have any effect on SMS.
Any ideas? I reset the APN to default and rebooted her phone. That worked for a day or so, and now its back. How do we fix it?
I had the same issue yesterday for the first time. My wife sent me a couple texts and they kept repeating at least 3-4 times. Both of us are using M8's and are currently just rooted only.
Only 2 people on here having this issue?
Bummer.
madzozs said:
Only 2 people on here having this issue?
Bummer.
Click to expand...
Click to collapse
same here. I also get constant APN errors when trying to send MMS messages with stock and any other messaging app. We both have the M8 and hers seems not to do it. i am rooted and s-off but no custom modifications.

Text Message Issues

First things first: I'm new to Android & this phone (came over from iPhone about 2 weeks ago). So I apologize in advance if this is some old issue that's been talked over endlessly - I'm new to this Android stuff.
That said, I'm having tons of issues with my text messaging. First, I downloaded and tried the "SMS Messaging (AOSP)" app and it was giving me problems of not getting messages from people. This was android & ios users alike. So then I switched to Google's "Messenger" app and it seemed to work a lot better - I was getting picture messages, iMessages, everything in order and speedy. I have yet to do my texting thru Hangouts because I'd prefer not to, but if it'll solve my problem I guess I will.
Right now it's at the point where everything is out of whack, and sometimes just not sending/receiving at all. I think WiFi has something to do with it because if I'm sitting at home connected to the WiFi, it's almost non-functional, but if I switch the WiFi off, it seems to work a little bit better. Also, at this point it seems like texting from Android to Android is fine, but sending/receiving from someone on an iPhone is huge problems.
Is there a setting I need to change? A different app? Is this just something I have to live with til Android M? Help!
Thanks!
Did you get the phone brand new? I can't say this is an issue I've seen mentioned really before
Sent from my Nexus 5 using Tapatalk
Ben36 said:
Did you get the phone brand new? I can't say this is an issue I've seen mentioned really before
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
No. I got it certified pre-owned thru TMobile about 2 weeks ago. It works perfectly in every other way and when I unboxed it and unwrapped the cling wrap it looked like a brand new phone.
I really think it has something to do with WiFi because when I'm out all day and only connected thru LTE, I send and receive messages completely normally from iOS and Android devices. Never heard a complaint or "hey are you getting my messages" when I'm on LTE.
WTF.
kylmorg said:
No. I got it certified pre-owned thru TMobile about 2 weeks ago. It works perfectly in every other way and when I unboxed it and unwrapped the cling wrap it looked like a brand new phone.
I really think it has something to do with WiFi because when I'm out all day and only connected thru LTE, I send and receive messages completely normally from iOS and Android devices. Never heard a complaint or "hey are you getting my messages" when I'm on LTE.
WTF.
Click to expand...
Click to collapse
Texts and MMS use your data plan, not WiFi.. How is your signal where you are having issues? Hangouts will send MMS via WiFi if going to someone else on hangouts.
Sent from my Nexus 5 using XDA Free mobile app
31ken31 said:
Texts and MMS use your data plan, not WiFi.. How is your signal where you are having issues? Hangouts will send MMS via WiFi if going to someone else on hangouts.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Signal is just fine when these texts are giving me issues. I'm usually within 10 feet of the router and full signal. If I walk or drive a block away, I'll get texts immediately that I know were sent earlier. Same goes if I turn off WiFi on my phone.
This makes absolutely no sense.

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