Haze on camera lens and photos. - Galaxy S6 Q&A, Help & Troubleshooting

Over the past few days my pictures have started looking like they were all taken in a 1920s jazz club.
I took a photo on the 9th of my living room setup that came out perfectly clear. The next day I noticed that pictures were coming out a little fuzzy, having a hard time focusing, and there appeared to be a slight film on the lens cover. The picture I post below is from today and the haze seems to cover almost the entire lens cover.
I removed the film the day I purchased the phone and haven't made any changes to my daily routine that may have brought this about.
Does anyone have any ideas on how to fix this? Hair dryer on medium for a minute or so? Should I RMA? Anyone else having this problem?

Is there any kind of condensation under the lens?

igothacked1 said:
Is there any kind of condensation under the lens?
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I can't tell what it is but there is definitely something under the lens. However, I checked the water indicator in the sim tray and it seems to still be white.
Edit: I know you can't really tell anything from those photos. In the first one, even though it is out of focus, you can tell there is definitely something on the lens.

I can't tell much by the photos, but the camera and finger sensor ship with protective vinyl covers. The one on my finger sensor was particularly hard to remove because it was cut and aligned so perfectly, there was no lip to grab. I had to use tweezers to remove it.

sublimaze said:
...The one on my finger sensor was particularly hard to remove because it was cut and aligned so perfectly, there was no lip to grab. I had to use tweezers to remove it.
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Yeah, I distinctly remember the fingerprint protector being a pain to remove. That's why I know there isn't a protector on the lens...

hiko36 said:
Yeah, I distinctly remember the fingerprint protector being a pain to remove. That's why I know there isn't a protector on the lens...
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Ah, I completely missed that in your OP. My S6 takes the best photos of any phone I've ever owned, I have zero complaints about that. Your photo is definitely hazy. I have never taken a photo like that. If you are still in your return period, you should exchange it.
Sent from my SM-G920T using Tapatalk

There is definitely something wrong there. Return the device while you can.
Can't really tell from the pics, but you might have condensation in the inner elements of the compound lens.
Sent from my SM-G920F using Tapatalk

Thanks, gents. Looks like I'll be filing a warranty replacement on Monday.
The only thing I can think is that when I went for a run with it in an armband the morning it started and somehow sweat got in there. I guess they weren't kidding when they removed the water proof rating from the s5.
I attached a couple pictures from before it started. This camera seriously is phenomenal.

Related

[Q] Should I remove the plastic thing on the camera?

Should I remove the protecting thing on the camera of the nexus 5 or will the camera get scrached?
The glass underneath the plastic is recessed so should be OK. That said, you can buy screen protectors with camera covers too.
Sent from my Nexus 5 using Tapatalk
The lens is also fairly durable and does not scratch nearly as easily as the screen.
Last, a lens needs to be very scratched up for it to have a significant impact on your pictures.
http://www.digital-photo-secrets.com/tip/1095/does-a-lens-scratch-really-impact-your-photos/
if you have no need to use the camera, you dont need to take it off. but if you do want to use the camera, take the darn thing off! it wont get scratched very easy, believe me. i probably take more photos here than anyone else, on a daily level, and not a scratch on mine. been using since new years. and those screen savers with camera covers, they reduce image quality. personally, im very anal about the quality of the images, and anytrhing that covers or "protects" the camera lens cover will reduce image quality, no matter if it says it doesnt or someone says they dont notice.
raptir said:
The lens is also fairly durable and does not scratch nearly as easily as the screen.
Last, a lens needs to be very scratched up for it to have a significant impact on your pictures.
http://www.digital-photo-secrets.com/tip/1095/does-a-lens-scratch-really-impact-your-photos/
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I imagine the lens scratches really easily but luckily its actually underneath a layer of glass.
As a keen photographer myself, I only partially agree with the link. Probably wouldn't matter on a device like this but as a general rule it would.
Sent from my Nexus 5 using Tapatalk
I decided to remove it guys and it turned out that the plastic thing accualy doesn't cover the lense anyway it covers the HUGE camera becide it :laugh:
Mazen Amr said:
I decided to remove it guys and it turned out that the plastic thing accualy doesn't cover the lense anyway it covers the HUGE camera becide it :laugh:
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Good job. It would just fall off eventually.
Also please remove the IMEI sticker from the back. Some people think it has a purpose or isn't removable for some odd reason.
bblzd said:
Good job. It would just fall off eventually.
Also please remove the IMEI sticker from the back. Some people think it has a purpose or isn't removable for some odd reason.
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Removed it long time ago
simms22 said:
if you have no need to use the camera, you dont need to take it off. but if you do want to use the camera, take the darn thing off! it wont get scratched very easy, believe me. i probably take more photos here than anyone else, on a daily level, and not a scratch on mine. been using since new years. and those screen savers with camera covers, they reduce image quality. personally, im very anal about the quality of the images, and anytrhing that covers or "protects" the camera lens cover will reduce image quality, no matter if it says it doesnt or someone says they dont notice.
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I don't see how taking photos would scratch the lens =P I think it's more of being in your pocket or leaving it on the table with no case on. Also, as OP found out, the plastic has a center opening for the actual camera and only covers everything around it.
@ OP After I RMA'd my phone I kept the plastic on there. However, after getting a dbrand skin that came with a lens covering, I used it to replace the plastic. A lot of skins now come with them, and as @rootSU said you can order transparent ones that probably will stay on the phone better.

sticker on rear camera and heat sensor/flash

Should this be removed it's not affecting shots. But I have a feeling its affecting the heart rate sensor.
I'm leaving mine on.... Both work for me.
I removed the one over flash, the adhesive and heat it becomes sticky. The one over the camera no problem, up to you.
Sent from my SM-G900T using AllianceR(●)m
jambo89liam said:
Should this be removed it's not affecting shots. But I have a feeling its affecting the heart rate sensor.
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I'd recommend you take them off for best performance. Especially for the camera. Another layer of film over the glass will degrade image quality. Also, dust, humidity causing a foggy lens etc, can accumulate around and under the outer layer. That protective plastic is only there for during shipping to protect it so it's in perfect condition when you unbox it. It's not meant to stay on. You will get more hazy, less clear images with that outer plastic layer over the lens. EDIT *Also, that outer layer of plastic will give you more risk of lens flare.
Now, over the heart rate sensor? That's up to you. I'm not certain it if would affect the sensor reading. Since I don't use it, I wouldn't mind leaving it on. But it's such a small surface area to begin with, it would be hard to break. But personally, I want optimal image quality, so that plastic layer comes off for me. Much like I don't use protective UV filters over my DSLR camera lenses. :good:
JDM9499 said:
I'd recommend you take them off for best performance. Especially for the camera. Another layer of film over the glass will degrade image quality. Also, dust, humidity causing a foggy lens etc, can accumulate around and under the outer layer. That protective plastic is only there for during shipping to protect it so it's in perfect condition when you unbox it. It's not meant to stay on. You will get more hazy, less clear images with that outer plastic layer over the lens. EDIT *Also, that outer layer of plastic will give you more risk of lens flare.
Now, over the heart rate sensor? That's up to you. I'm not certain it if would affect the sensor reading. Since I don't use it, I wouldn't mind leaving it on. But it's such a small surface area to begin with, it would be hard to break. But personally, I want optimal image quality, so that plastic layer comes off for me. Much like I don't use protective UV filters over my DSLR camera lenses. :good:
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I agree (except for the part about UV filters on a DSLR, but that's another subject). It is crappy plastic that they use on the sticker and in no way meant to be used as a protective layer for camera shots.
Great answers my next question, any tips on getting them off I can't get a finger nail under to peel it.
Sent from my SM-G920F using XDA Free mobile app
jambo89liam said:
Great answers my next question, any tips on getting them off I can't get a finger nail under to peel it.
Sent from my SM-G920F using XDA Free mobile app
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Ha, had the same problem. Keep trying with your finger nail. You'll eventually get it. Best not to use anything else that could risk scratching it such as a needle, tweezers, filer etc. Just keep at it with your nail. :fingers-crossed:
I'd remove the one on the heartrate sensor but you can keep the one on the camera as the camera lens itself is not covered by it!
It has a hole where the lens is.
So image quality does not suffer!
I actually removed both but as I found out the one on the camera actually has a hole for the lens I carefully placed it back on there.
whitepaw said:
the camera as the camera lens itself is not covered by it!
It has a hole where the lens is.
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Your totally right just ran my nail over it, the lens itself it not covered.
Sent from my SM-G920F using XDA Free mobile app
whitepaw said:
I'd remove the one on the heartrate sensor but you can keep the one on the camera as the camera lens itself is not covered by it!
It has a hole where the lens is.
So image quality does not suffer!
I actually removed both but as I found out the one on the camera actually has a hole for the lens I carefully placed it back on there.
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Both my wife's S6 and my S6 had no hole. We have T-Mobile variants. Hmmm, very interesting.
JDM9499 said:
Both my wife's S6 and my S6 had no hole. We have T-Mobile variants. Hmmm, very interesting.
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I have a T-Mobile Germany one which has the hole. It's only covering the glass around the lens here.
It's the edge here. Maybe it differs between edge and normal S6?
whitepaw said:
I have a T-Mobile Germany one which has the hole. It's only covering the glass around the lens here.
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I should have mentioned U.S. T-Mobile versions in my last post. I could have very well quickly taken them off and not realize there was a hole....and now thinking back I just don't remember.
JDM9499 said:
I should have mentioned U.S. T-Mobile versions in my last post. I could have very well quickly taken them off and not realize there was a hole....and now thinking back I just don't remember.
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Have tmobile us version and has hole.
To take those pieces off, use a piece of tape over and peel off.
Sent from my SM-G920P using XDA Free mobile app
Bloody hell I scratched the glass aa bbit over the bottom sensor below the flash. What is that sensor for and will it be affected?
kitch9 said:
Bloody hell I scratched the glass aa bbit over the bottom sensor below the flash. What is that sensor for and will it be affected?
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Heart rate, and probably not unless the scratch is huge.
sticky tape works best when I removed mine

What is this under the lens cover?

Something under the lens, near the top: http://imgur.com/a/SMXPU
I'm not sure what this is but looks like a speck of dust? But I'm not sure. What do you think? Is there a way to remove it without taking off the back cover completely (e.g. tapping the phone downwards, tapping the covert itself, etc.)
Not sure how it affects (or if it even does) image quality.. haven't noticed anything too unusual
Yep, looks like dust to me and I have mixed thoughts. One hand I say don't worry if it doesn't impact images, but also think if dust got in how dust/water proofed is the device?
cliffr39 said:
Yep, looks like dust to me and I have mixed thoughts. One hand I say don't worry if it doesn't impact images, but also think if dust got in how dust/water proofed is the device?
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I'm thinking more like dust went inside during the assembled of the device
Sent from my E6653 using Tapatalk
I have the same thing and quite a bit... Doesn't affect most outdoor images, but if you I a desk light at a certain angle, the dust spots are more apparent (they look like floaters in your eye). I had the lens cover replaced when I had the left blur problem. JerryRigEverything said the lens cover is plastic and scratches and loosens up very easily if you use a knife to poke it...
It looks like water vapors to me. Did you sink it in water? That's how my HTC camera looked after taking water. Could be that your device is not hermetic anymore. There is a test for that, using your service menu / pressure sensor and gently pushing on the screen. Google it up.
If it's not water but dust, you'd better test it though, as you don't want to put it in water if it's not water/dust proof anymore.
Xperia Z5 E6653

No plastic film on camera and heart sensor lenses?

Did anyone notice that, unlike the GS6 and other Galaxies before it, the S7 and S7 Edge don't have the plastic film that covers both the camera and heart sensor lenses when you first got it? Some people take them off when they got the phone, but I left it on there on my GS6 to protect the camera lense from scratches.
Just wanted to know whether someone has noticed this on their phones as well?
U are anyways suppose to remove them.
Sent from my SM-G930F using Tapatalk
Dark5tar said:
Did anyone notice that, unlike the GS6 and other Galaxies before it, the S7 and S7 Edge don't have the plastic film that covers both the camera and heart sensor lenses when you first got it? Some people take them off when they got the phone, but I left it on there on my GS6 to protect the camera lense from scratches.
Just wanted to know whether someone has noticed this on their phones as well?
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That plastic makes photos you take worse because it reflects lights to the camera in a way that it is undesirable. You bought a phone with a fantastic camera. Why would you leave a thing like this attached to it?
Besides, the camera glass is Gorilla. Heart hate sensor is a cheap one. And if you use any kind of case, you can put your phone on the table and the camera glass will never touch table directly.
Enjoy your phone. I know it is not cheap, but it is just a phone.
https://youtu.be/D_bB5fnN7Jk
Sent from my SM-G930F using XDA-Developers mobile app
goTouch said:
That plastic makes photos you take worse because it reflects lights to the camera in a way that it is undesirable. You bought a phone with a fantastic camera. Why would you leave a thing like this attached to it?
Besides, the camera glass is Gorilla. Heart hate sensor is a cheap one. And if you use any kind of case, you can put your phone on the table and the camera glass will never touch table directly.
Enjoy your phone. I know it is not cheap, but it is just a phone.
https://youtu.be/D_bB5fnN7Jk
Sent from my SM-G930F using XDA-Developers mobile app
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Thanks, appreciate your feedback
Even if it did have that plastic on it and you left it on, it'd get scratched up pretty quickly. If you wanted some kind of protection though, you could try d-brand skins. They cover the glass on the camera lens, leaving only a small opening for the aperture (although I don't know how much "give" there is for the OIS function), but that could still get damaged. Personally, I just have a case, front screen protector and that's it.
Kiwi_Dude said:
Even if it did have that plastic on it and you left it on, it'd get scratched up pretty quickly. If you wanted some kind of protection though, you could try d-brand skins. They cover the glass on the camera lens, leaving only a small opening for the aperture (although I don't know how much "give" there is for the OIS function), but that could still get damaged. Personally, I just have a case, front screen protector and that's it.
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Thanks. Glad to see another NZ lad on here
Also from NZ boys, i ordered some glass protectors from ebay and they fit really well. They fit over the camera lens and on thr heartrate sensor. Check them out. Only took a couple days to get here aswell which was awesome.
tapped on #datbombv7EchoeRom
MRDOCA said:
Also from NZ boys, i ordered some glass protectors from ebay and they fit really well. They fit over the camera lens and on thr heartrate sensor. Check them out. Only took a couple days to get here aswell which was awesome.
tapped on #datbombv7EchoeRom
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Can you provide a link of the one you bought?
Look at this on eBay http://www.ebay.com/itm/121975555820
Sent from my SM-G935F using Tapatalk

Is there a plastic piece installed factory over the camera?

I can't tell.... and if there isn't I don't want to pick at it and scratch it.
Nope
I just did the exact thing. eBay has the part it's easy to fix I did it. Just don't get the acrylic one. And ask before buying even if the picture looks like the OEM glass one make sure! Unless you want the acrylic one it's less prone to cracking but will scratch.
Sent from my LG-H830 using XDA-Developers mobile app
darkpower_4 said:
I just did the exact thing. eBay has the part it's easy to fix I did it. Just don't get the acrylic one. And ask before buying even if the picture looks like the OEM glass one make sure! Unless you want the acrylic one it's less prone to cracking but will scratch.
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How did you replace it?
I did actually get the acrylic one, as it is less likely to break again
kchannel9 said:
Nope
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Ok, this not normal, how did it happened.:fingers-crossed:
kms108 said:
Ok, this not normal, how did it happened.:fingers-crossed:
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Simply being in my pocket. You'll see on the forums this is happening to a lot of people. The consensus is that LG phoned it in on the camera glass quality.
kchannel9 said:
Simply being in my pocket. You'll see on the forums this is happening to a lot of people. The consensus is that LG phoned it in on the camera glass quality.
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Yeh, I noticed all the glass problems, am I lucky or what, no problem for me with any problem mention in this forum about the glass built or any other stuff, and I had my G5 from day 1 after exchange it once, but I can remember the reason why I exchanged it.:fingers-crossed:
Just looking back at my camera len, I do have a deep scratch, but lucky I have a PET lens protector on, so it's only the protector that is scratched, at least I do have 3 spare one left.
kms108 said:
Yeh, I noticed all the glass problems, am I lucky or what, no problem for me with any problem mention in this forum about the glass built or any other stuff, and I had my G5 from day 1 after exchange it once, but I can remember the reason why I exchanged it.:fingers-crossed:
Just looking back at my camera len, I do have a deep scratch, but lucky I have a PET lens protector on, so it's only the protector that is scratched, at least I do have 3 spare one left.
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Yeah I thought the same thing before I pulled the phone out of my pocket, nothing out of the ordinary had happened, and it was mysteriously broken. It's going to be like a recall if it gets really bad...
It doesn't take much pressure to brake it but it doesn't just do it on its own. This isn't the 6p being too tight around the glass and it breaking from expansion @kchannel9 just lift off what's left of your glass and peel it off no need to open the phone up. Just make sure no glass is left in it when you put the new one on. It should come with adhesive. And don't touch the lens! Cover it up if it breaks all the way it out or tape over it if it is just cracked to protect the camera! I might get the acrylic one to put over my glass replacement one now that I see how fragile it is.
Sent from my LG-H830 using XDA-Developers mobile app
It's simple to replace. Mine cracked and I ordered 2 off eBay. I had to replace it for a warranty exchange. Just use tweezers to get under the glass in the crack and peel it out. Insert the new adhesive sticker, then lay the new glass down. Takes about 5-10 minutes.
Sent from my LG-H830 using Tapatalk
Just replaced mine, was easy. The acrylic one I got from eBay/China works fine, though there are visible lines in the acrylic, it did not seem to effect the pictures taken. If I find with more testing that it does, I will get the glass again instead, and also add a glass protector as well. But for now seems fine.
Ok nevermind, after taking some pictures in full sun it is apparent that the acrylic adds a ghostly fuzziness to the images where there once was impressively sharp clarity. Going to order the glass version and a tempered glass protector for that piece as well. Really annoying, you'd think a $700 flagship phone wouldn't have this issue.
kchannel9 said:
Ok nevermind, after taking some pictures in full sun it is apparent that the acrylic adds a ghostly fuzziness to the images where there once was impressively sharp clarity. Going to order the glass version and a tempered glass protector for that piece as well. Really annoying, you'd think a $700 flagship phone wouldn't have this issue.
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I think it's individual case, just unlucky, my unit is perfect.:fingers-crossed:
This thread's existence would suggest otherwise: http://forum.xda-developers.com/lg-g5/help/cracked-camera-lens-cover-t3351748/page6

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