so I've had my OPO for around half a year now, and I had to replace the screen recently. but now whenever I open any app that uses the back camera, the entire phone crashes and reboots. also, with any camera utilizing app, I cannot focus at all. I have tried multiple different ROMS to see if it was a software issue. but the problem is still present.
I am currently running the official CM12s and have a 64GB model if that helps.
I made sure that I was careful when replacing the screen, I grounded myself before touching the phone. to my knowledge I did not damage the internals in any way.
I have lived with this issue for about a month now, and can no longer handle the crashes.
any help would be appreciated
P.S. I cannot get a replacement model as I did not get the phone off of the OnePlus site. (I got it brand new off ebay)
Related
Hi everyone,
I bought a Oneplus One in past July with enthusiasm.
After few days of use, began the "ghost swipes" issue (as every owner of the One) and multitouch issues (my phone is basically recognizing 1 finger at the same time) preventing any pinch to zoom or notification expand gesture.
But that's not the worst, after few weeks of use, began the most annoying issue I ever had on a device : my touchscreen is going crazy detecting contacts on the touchscreen by itself.
This issue began slowly but is getting worse over time. I noticed that the issue appears only after keeping my phone on my pocket for a while... I need to wait up to 10 mins after taking it out for the problem to disappear.
At first, a simple reboot was temporary the issue but not anymore. It's simple, I only can use my phone 10% of the day... During the remaining 90% it calls numbers, takes photos, deletes messages by itself...
Watch this video, it speaks for itself :
I do not know if anyone else has the same issue or not and I can't determine if it is a software problem, a hardware one or a combination of both...
I opened a support ticket on Oneplus website (but it seems I won't have answer before a few weeks... ) and I don't even know if they will accept doing a swap (OPO support is one of the worst I know).
What's sure is I am really disapointed by this device, whatever its price tag... And I won't recommend it to anyone and I won't give out my invites.
Guys, don't buy this phone and wait for the next Nexus device with which you'll have a high quality device at a decent price...
I let them a little while to find a fix to this situation and if nothing comes, I'll buy another one and use all means at my disposal to be refunded (the French law is quite helpful in the field).
.ant1
There are many users facing this issue. Check around the forums you'll see numerous threads about this issue, you might also find some tips to reduce the issue.
AFAIK this is as of yet not permanent fix for this issue, but since i dont have this issue i havent been following it so i might be wrong. Good luck though.
Google "bacon 55"
Sent from my OnePlus One using Tapatalk VIP
The only solution is to RMA the device. Took me 6 weeks of haggling with One Plus but finally the RMA is in process.
I've read a few threads on the screen Flickering and there doesn't seem to be any resolution .
I'm on my 3rd tablet now (thanks best buy accident damage warranty!) And this one is flickering worse lately than ever. I updated to the latest firmware, yesterday only to boot up to horrible bouts of flickering during the setup screens.
The odd thing is, there seem to be no consistency to it. Some days it's so had I can't even use the thing, other days it doesn't happen at all. I use the tablet every day for notes or PDF viewing. I've used it with no magnetic cover (totally naked) and with the cover.. doesn't seem to change the occurrences.
I've turned overlays on/off force gpu render on/off.. nothing seems to fix it. Sometimes changing the overlay will reduce the flickering other times it doesn't affect it at all.
I hate to say it, but if I can't resolve it, I'm going to be forced to move to the surface 3.
I'm an electrical engineer and I've done as much trouble shooting as I can think to do.. but I've come up empty handed.
Anyone else have these problems? Has anyone found a definitive fix?
I sent mine back 3 times. The first was a reset. Thanks for wasting my time. The second was a motherboard and that didn’t do it. The third time they did a motherboard, digitizer, and usb port. It's finally stable and back to normal. After 5 trips back, the BB warranty triggers a new unit. Check if it triggers a refund.
I get it occasionally, so far I'm able to resolve it by booting into custom recovery (TWRP) and clearing dalvic to allow all apps to rebuild. Sometimes this resolves it for a few days, sometimes a couple of weeks. Its a repeatable "fix" that makes me question if the issue is related to memory or trim or something like that. Kind of reminds me of how with the first generation nexus 7s one would see slow downs after a while and filing storage with fake data then deleting it would improve performance for a while.
I'm definitely not a tender user of the device. I go back and forth between multiple ROM's and kernels on a daily basis testing what is testable, and unfortunately also what is not. Anyway, even though mine was bought as refurbished on eBay, I have never had any issues like the ones you describe. More specifically, I have never had any issues what-so-ever, that was not created due to my own ignorance. To me the device seems indestructible.
Besides, I would hate to be in the place of my device, or I would definitely have turned schizophrenic. Should I feel bad about pushing it through all this?
Because we're trying to figure out if it's related to a specific device type, which one do you have? P900, 905, 907A or another?
ShadowLea said:
Because we're trying to figure out if it's related to a specific device type, which one do you have? P900, 905, 907A or another?
Click to expand...
Click to collapse
P900 wifi. Us version bought at best buy.
Today the tablet has been rock solid, I have literally done nothing between when it was flickering like mad and now.
I wonder if it might be related to some kid of data transfer. either over wifi, or when data is written or read from storage or SD card. I've take then SD card out to eliminate that as the problem.
Mine was P900 from BB
Issue lies with the screen.
This happened with me I sent it back to Samsung, 3 times. They seem to have finally got it right. They replaced the battery and then the display screen. Now it appears to be working I will let you know after a month if it is still good. They also told me that they will not replace the device even though I bought it and the issue was right from the start. Not even 6 months old. When working the device is excellent.
Ah, so now we know for sure the battery is replaceable. That's good news. Maybe someday our batteries will no longer hold a charge and we can replace it. Now for a good video on tear down and what tools to use to do that and where to get a replacement battery. I know it's early for most of us but someday......we will have to replace that battery. I'm one of those that keep my toys (computers/laptops/tablets/phones,) for many years.
Mine is running like new since last service. Getting the BB Geek Squad warranty has paid for itself already. I get 2 years on anything over $500.
Mine is a p900. I purchased from samsung website. Mine has been doing it fresh out of box. So bummed.
Ive had my 12.2 since march and it recently started flickering. It seems to tuen of the screen for a millisecond especially when lots of refreshes happen. Like scrolling a pdf. A few days back it was bad. Now it has gotten better and I havent noticed anything.
{Diemex} said:
Ive had my 12.2 since march and it recently started flickering. It seems to tuen of the screen for a millisecond especially when lots of refreshes happen. Like scrolling a pdf. A few days back it was bad. Now it has gotten better and I havent noticed anything.
Click to expand...
Click to collapse
My P900 has just begun flickering exactly as you describe. So I should just be patient and hope it goes away by itself?
I'm flickering again. Turning the screen brighter is what triggers it for me. Returning to stock just to get it back and have it flicker again to hit the magic 5 returns may be what I have to do.
https://youtu.be/CvxbVft69Kg
I just followed this guide. Its been a week now, not had any flickering since I did it.
Manya3084 said:
I just followed this guide. Its been a week now, not had any flickering since I did it.
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Click to collapse
Lifting the motherboard only temporary close the gaps of cracked battery connector. The permanent fix need to do: re solder the battery connector.
Look closely under magnified glass or microscope , you'll see the cracked solders. You can test by pushing the connector slightly, a bad one will move easily or lift off from its solder joints.
This video was removed from the poster after I pointed out his guessing solution. Flickering screen has nothing to do with LCD connector on the motherboard.
Lifting mother board actually you're applying pressure on the battery connector from rear cover.
I have had my P900 sent to Samsung service twice without having the screen flicker fixed. I thought this was a known problem and that Samsung themselves should be aware of it? Maybe I should supply some XDA links next time...
Skickat från min SM-P900 via Tapatalk
bluebirch said:
I have had my P900 sent to Samsung service twice without having the screen flicker fixed. I thought this was a known problem and that Samsung themselves should be aware of it? Maybe I should supply some XDA links next time...
Skickat från min SM-P900 via Tapatalk
Click to expand...
Click to collapse
Depend on where you send for service, they know how to fix it now. Service Centers actually are contractors provide services for Samsung and others, the fact that most people don't know.
http://forum.xda-developers.com/showpost.php?p=59573206&postcount=100
It Works. Battery connector replaced. Smoooooth
After 2 visits to Samsung , my unit finally works fine.
Motherboard and LCD were changed first time. But issue persisted.
Second time, battery connector was replaced. Since then it has worked very very smoothly.
Beut said:
Depend on where you send for service, they know how to fix it now. Service Centers actually are contractors provide services for Samsung and others, the fact that most people don't know.
http://forum.xda-developers.com/showpost.php?p=59573206&postcount=100
It Works. Battery connector replaced. Smoooooth
After 2 visits to Samsung , my unit finally works fine.
Motherboard and LCD were changed first time. But issue persisted.
Second time, battery connector was replaced. Since then it has worked very very smoothly.
Click to expand...
Click to collapse
Thanks, missed that other thread. Next time, I'll send them an en explicit request to replace the battery comnector, and refer to those two threads.
Stefan
Tapatalked on some kind of Samsung tablet
I am having a huge problem with the main camera on my Sprint Samsung S5. Every time I try to use it, I get the notification "Warning: Camera failed." It was purchased on the release date (I think 4/11/2014). It was a known issue for Verizon and I think Sprint phones for this to happen but mine is having this problem 10 months later. I have cleared the cache, cleared data, wiped cache and dalvik, done a factory reset, installed MOAR 6.0, CM12, MOAR 2.2, removed SD card after having flashed a new rom (so no other apps could prevent the main camera from working), disabled the Samsung camera app and tried using Google Camera, and nothing has worked. Today I went to a cell phone repair store and the technician said he tried three main camera sensors and two front facing camera sensors (just to allegedly rule out a hardware issue) and could not get any of them to work. The front facing camera works in Google Hangouts but nothing seems to get the back camera to work. I don't even recall dropping my phone and there's not a scratch on it but one day the main camera decided not to work. It wasn't even after flashing a new rom. Does anyone have any ideas?
Thanks,
Richard
Samsung warranty
We received a service bulletin a while back about this specific issue and its a hardware problem . So your best bet is sending in to Samsung or depending on your carrier you can call carrier and they will swap it out for you.
Thanks for your reply Dhulqarnain. I have rooted the phone and tripped Knox so I can't send it back to Samsung and Sprint is requiring me to sign up for their protection plan (I think through Assurion) to take care of this even though it seems like it's a known issue. Do you have any other suggestions?
Thanks,
Richard
Same problem...inexpensive solution
I've had my sprint s5 for nearly 2 years now, and I recently started having the same exact issue. After extensive research I'm afraid that I must confirm it is a hardware issue. I'm in the same boat as far as knox, my friend...and that leaves repair as our only option. The good news is that it supposedly isn't too difficult to replace, it actually connects like a laptop keyboard, or an ipod hard drive connects (a ribbon type connector). It probably will be a ***** to get it connected, but the even better news is that eBay has our s5 camera from a few dozen sellers ranging from $6 to $15. :good:
Thanks Gmoney1234. I took the phone to a cell repair shop and they tried six different main camera sensors and two different front facing camera sensors and could not get it to work. So that means there's something else going on with it.
On rooted Developer Edition Ultra:
Is there any additional procedure needed after replacing the rear camera module? The phone has random camera busy/restart errors. Attempting to isolate apps via SafeMode was inconclusive. So, I decided to disassemble the phone and re-seat the camera ribbon cable - after reassembling, the camera works for a day or two - then the error appears for a while.
Thinking that it might be a failure of a camera component itself I replaced the module with a new one (bought from eBay) yesterday and when reassembled/rebooted - the new camera did not appear. I reinstalled the original camera which is currently working.
FYI - all ribbon cables are aligned, clips tight etc.
When I have some time I will reinstall new camera again and reflash with 4.4. Does anyone know if a new module needs to be 'initialzed'? My assumption was that installing the like component would simply 'work'.
Here is my experience when my rear camera started failing. The cause was from a drop, landed face down with a case, no visible damage, not a single scratch. After a few days, the camera start failing to initialize. I can get it to work by squeezing on the back case just right. Opened it up and started playing with the ribbon, taking the entire motherboard out, etc. Ended up replacing the camera and still the same. The cause I believe was a hairline fracture to the motherboard caused by the drop. I was still under warranty and Motorola replaced my phone no questions asked. I used the website so I never even spoke to anyone. So, that was my experience with this issue.
Sent from my iPad using Crapatalk
Thanks Johnny - that sounds familiar - my XT1080 took a hard fall once. Camera problems started after but I always attributed the issue to the move from 4.2 to 4.4. Camera is working well right now though I do have to restart the phone every day or so. Before I used to have to press on the phone back below the camera. Your symptoms are almost identical to mine.
The issue I had after replacing the camera was that the rear facing camera did not appear in the app after reboot - only the front facing camera. When you tried the new camera was it recognized immediately by the phone?
This Ultra D.E. is my 'daily driver' it does everything I need - it's out of warranty and sending it to MOTO for repair will cost $183. If I don't sort it out with another camera, I will assume that the motherboard is at fault (that of course was my next assumption). Thanks for confirming the problem.
I'll post a follow-up as soon as I either fix it or send it to MOTO.
It should just pick it up. There usually ins't anything you need to do. My guess is that there is some type of micro fracture, and when you installed the new camera it affected it just right, not letting android detect it. Try it again. Either that, or the camera you received was DOA, or has its own problems with the cable etc... hard to tell.
Try taking a good close look at the motherboard, maybe with a magnifying glass, see if you notice any small lines or breaks.
Description of the problem:
This happens several times in a day, but I have had a few days when this did not happen. When waking the phone it becomes super slow, like 1-2 frames per second slow. After rebooting- the recovery is just as slow. Sometimes the view is moved vertically up, the top part that is moved outside of screen and is drawn ant the bottom. Sometimes the image flickers. I have not noticed any pattern what stops this behaviour, it is just over after some time (5s to 2 hours).
What I have tred with no success:
Rebooting, clearing cache, factory reset, bringing the phone to full stock (http://forum.xda-developers.com/oneplus-one/general/tool-oneplus-one-return-to-stock-t2970390), updating to latest version, several ROMs and different kernels with each of them. After flashing any new rom the phone used to work fine for a day or two, then the stutter reapeared. Tried it without installing any apps- same problems.
I had to replace the cracked screen and the camera that didn't focus to far objects. The touchscreen ribbon is now insulated from the metal LCD back since some people suggested this might be the reason for touchscreen responsiveness issues.
It seems that the processes work normally, but the view on the screen is updated slowly.
What made the problem less bad:
I had applied a glass screen protector. Removing it increased the time between slowdowns.
Since I bought the phone secondhand and had tinkered with it I cannot get it replaced.
I have tried everything I could, now I need your help
Any suggestions?
A video to visualize the issue: https://www.youtube.com/watch?v=h8z06xnlqk8
Noone? No ideas?
Hi,
Sounds like a Hardware issue to me.The board ist mostly bad soldered. It can happen sometimes in the factory(not only at OnePlus, Samsung, HTC too), even if they test the devices before shipping.
Background: We had some germans around here had the same issue, they got a new replacment by OnePlus, OPO support told the customers that the hardware was faulty.
Can u afford another Mainboard for the OPO ? That will fix that issues for sure.
Well that makes sense I'll poke around to see if I can get one for as little as possible. So far I'd expect to spend ~250$ and that is just bad business
no worrys, u dont need to spent that much.check aliexpress or if your lucky buy a dropped OnePlus One on eBay. One with working mainboard. It will cost around 30-50% less than a single Mainboard would Sounds ridiculous but its true.