Related
Hi, I live in the US, and I bought a XDA EXEC from england less than a month. However, this device is just too fragile, the screen has crack, and the battery charging port broke,too. I wonder if I can claim another phone or not? Please assist me if anybody knows what to do. I will be appretiate!
If you send it back to England, then yes, they will cover it if you can prove the damage was caused by normal use, but it will be your responsibility to pay return shipping.
You must be subjecting it to some serious abuse to have that amount of damage though, so I am unsure they will cover it. I know 5 people with these, and apart from some scuff marks, I don't see how you can crack it, or break sockets unless you drop it onto hard surfaces, and don't take care when plugging things in.
yes,about the touch screen...it crack by itself, I also don't know why? I just put it in my pocket, when I take it out, it has a long crack across the screen. Is it because my pocket is too tight? About the charging port, yes, when I was charging my EXEC, my dogs run through the wires and hook it, so the device drom to the floor,about 40cm height. Eventhough there is carpet on the floor, the charging port still broke...
In my case, do you think that I am still able to claim warranty?
Thanks for your reply
yer sounds like your pocket was too taut(ditch the leather chaps lol),
well you have to treat them as you wud a laptop not as you wud a cheap nokia
warranty well thats covers there faults,so youd be hard pressed to claim imo on those damages
maybe take out an insurance then claim?
or your home insurerance
either way its a pain in the ass mate,if it was me id post it to a mate and insured
use a pic with no damage for prior sending then get your pal to post it back insured and you claim the damage was done in transit maybe
hmm...claim for insurance..? That is a good idea...but I don't think that I can buy any insurance here....Thanks for your advice anyway
i meant as you have no insurance cover on the device try using postal insurance,
mail it somewere and claim the damage was done in transit,claiming on postal insurance
hahaha,you are just so great and smart!!!! How smart is the idea! I will try!
worked for me mate
post it from your work to your home,with insurance
get a pic of a similar phone on superb condtion and then a pic of your broken one upon arrival
claim it was done dsuring transit and claim
say it was left at work or a mates house and hence they had to post it to you.
i have a uk tmob exec in silver,if thats the same colour as yours id happlit take and email pics for a before posting picture
No real damage, one of the corners is bent Called Asus to see if there was a chance they could send me a replacement bezel and it looks like they won't have any parts any time soon.
I'm a real stickler for cosmetic damage on my devices, do you guys think I'd be able to sell it for anything close to retail?
How in hells name did you drop it with all it's textured back?
ill buy it from you. $350
seshmaru said:
How in hells name did you drop it with all it's textured back?
Click to expand...
Click to collapse
I can see how it is possible. Even though the back is textured, it is not rubbery so it is still kinda slippery. I had a few close calls myself already, but lucky for me it hasn't happened.
To the OP - sorry to hear it, I hate when my new toys get even scratched as well. However, not to be a smart ass or anything, but would you pay anything close to retail for a dropped tablet with obvious damage? I know I wouldn't. I'd say if it really bothers you that much - try to sell it but prepare to take a hit on a price. The real challenge will probably be finding a new one. Good luck!
seshmaru said:
How in hells name did you drop it with all it's textured back?
Click to expand...
Click to collapse
I was walking while taking it out of a neoprene case, the neoprene isn't very sticky, and the tablet sort of flew out.
jerichoholic said:
ill buy it from you. $350
Click to expand...
Click to collapse
I think I'm going to craigslist it for $375'ish. Haven't decided yet.. Since they're still hard to find I think there's a chance I might get a buyer.
Doesn't Asus have 90 days accidental damage coverage? I know it depends on the device, not sure about transformer? Check w/ your Credit Card as well, they might have that insurance coverage. Good luck
gorby911 said:
I can see how it is possible. Even though the back is textured, it is not rubbery so it is still kinda slippery. I had a few close calls myself already, but lucky for me it hasn't happened.
To the OP - sorry to hear it, I hate when my new toys get even scratched as well. However, not to be a smart ass or anything, but would you pay anything close to retail for a dropped tablet with obvious damage? I know I wouldn't. I'd say if it really bothers you that much - try to sell it but prepare to take a hit on a price. The real challenge will probably be finding a new one. Good luck!
Click to expand...
Click to collapse
Personally I wouldn't, but there's a lot of demand and I with just a cosmetic damage, I can see someone like a developer or just anyone who doesn't care for a little bend see'ing it as an opportunity to save some money.
Pretty sure most of you can tell where I am heading with this thread based on the title. I personally find the One S has a rather thin and slippery grip on the side, and I am wondering if the fellow One S owners share similar sentiments.
I had the phone for about 2.5 weeks or so, and was totally loving it, except the fact that I always had a hard time getting a good grip with the phone in my hand. One day, I accidentally dropped the phone, from maybe not more than 3ft high. And unfortunately the screen completely cracked. I was extremely upset, partially at myself for not using a screen protector, but more so at HTC.
Phone is not covered by T-mobile's warranty (no insurance), HTC could not even give me a quote for repair due to the phone was just released. So now I have arguably the latest and best android phone in the market collecting dust at home.
Sorry to hear, dude - was this the grey version?
I don't think a screen protector would have helped you as they're more to protect from scratches, not impact.
Did you buy it with a credit card? If so, you may have insurance without even knowing it.
Dude thats so bad
I new i would break my phone if i didnt get a case... after a few minutes it was slipping out of my hand...
The design is awesome, but they should have implemented so rubber grips down the sides or something..
Anyway, if you do get it fixed...... GET A CASE !! its the best thing i ever bought
Check the House Insurance (if you have it) you may be covered....mine is!
Edit:
Ebay are selling the screens
I know Discover cards have a insurance clause on some of their stuff so you should check that out like the other guy said . . but yea it's slipped out of my hands onto my jeans countless times because of the lack of grip lol .. that's why i bought a case first thing ..and as for screen protectors i've cracked 3 phones with them on (one with a case on as well) so they don't really help from drops and places should tell you that when you buy it too
Can u post a pic of the damage
sent from a guy living in a van down by the river
I dropped phone 2 times but I'm extremely lucky nothing major at all I bought case today but ya it's a bit slipper nexus s was worst
Sent from my HTC VLE_U using XDA
I just got my New One S today as I bricked mine.
:'(
My wife just dropped her One S.... Screen cracked but I'm within the 14 day insurance purchase from T-Mobile. Just got off the phone and within a few weeks we'll warranty the phone. Looking at about 100-120 after all it's a said and done. Needless to say we're lucky on this one.
Sent from my HTC VLE_U using XDA
I dropped my iphone4 a countless of times on concrete and the glass never shattered. I dropped my 1S a couple of times already on ceramic tiles and still nothing except that MAO paint problem.
I think cases are butt ugly and a waste of money. I wouldn't even go for the 1S if I was going to use a case. Seriously put a 1S in a case and what does it have over the SGS3 or the 1X?
Anyway just my opinion
i actually dont believe in phone case either becuz i think they make the phone look ugly and bulky, thus ive never bought phone cases.
however, due to this phone being so thin and slippery, I felt like a grippy phone case is a must have. after surfing around the web for a little while, i found diztronic matte back phone case. Just got the case today and i love it!
high quality case, its made of TPU so it has a good amount of grip. All the holes are cut out perfectly (it doesnt cover any speaker/mic/sensor opening). The case is also thin so it doesnt make my phone bulky (sure it makes ur phone look a little thicker, but it's not a bad compromise at all). And last but not least, i really dig the look of the case, very well designed in my opinion. It also come with a screen protector in case anyone needs one.
And this is exactly why I'm putting a case on my phone for the first time ever. Sorry to hear about your phone mate.
Sent from the future using the Tardis
I've checked online and seen it listed but can I just verify that this phone has Gorilla Glass 1/2? Obviously, that doesn't make it crack proof but I work construction and end up putting my phones through their paces and found that my Milestone (Gorilla Glass) held up a fair bit better than my Desire Z (no Gorilla Glass).
And yes, in my situation a case (And insurance) is a necessity on a three year contract.
I've had the phone for all of 5 days. it fell from my hand as I put something down on a rock, litterally no drop whatsoever, but it slid a whopping 6 inches down the rock on it's face and the screen cracked and scratched. if it is supposed to have gorilla glass, I was gypped. I have no renters insurance and didn't buy it with a credit card, but I do have a plan.
-get the insurance from t-mobile, as I'm withing the 14 days
-enjoy not caring about the phone for the next 6 months
-pay the 130 for a replacement through asurion
-sell new phone for 400+ (if the release of the S3 doesn't drop the market value too much)
-buy Galaxy S3
---------- Post added at 04:43 AM ---------- Previous post was at 04:39 AM ----------
oh, just to rub salt in the wound, when I got home, today, after cracking the screen, my dritztronic case, with screen protector, was in my mailbox... mocking me...
Get one of these TPU cases, very minimal and offers a good grip, easy to take on and off and has a ever so slightly raised edge around the front so even if you drop it face first the screen won't impact any surfaces. I got the clear one with the curved sand blasted part. I think I paid like $9 shipped and it came within a week.
Thanks
Thanks everyone for all the sympathetic and constructive replies. Unfortunately the phone is just right over the 14day US T-mobile insurance, and my credit card does not provide any.
I never believed in cases either, always thought it kills the design of the phone, but after this incident, I may think differently. Such a shame though, it's a such a slick looking phone WITHOUT the case. I am considering writing a complaint email to HTC, not sure if it will do any good, but worth a shot.
I had also checked screen replacement online, but they are still in the $150-$200 range.
kpnyc said:
Thanks everyone for all the sympathetic and constructive replies. Unfortunately the phone is just right over the 14day US T-mobile insurance, and my credit card does not provide any.
I never believed in cases either, always thought it kills the design of the phone, but after this incident, I may think differently. Such a shame though, it's a such a slick looking phone WITHOUT the case. I am considering writing a complaint email to HTC, not sure if it will do any good, but worth a shot.
I had also checked screen replacement online, but they are still in the $150-$200 range.
Click to expand...
Click to collapse
I doubt HTC is going to help you. You dropped it, and therefore are responsible. Yeah, it SUCKS.
Also, I'm surprised that this screen is Gorilla Glass, based on these reports of cracking. What's the point of Gorilla Glass if it breaks just as easy? I know it's scratchproof, but it's also supposed to be much more resistant to breaks.
arpheztwig said:
I've had the phone for all of 5 days. it fell from my hand as I put something down on a rock, litterally no drop whatsoever, but it slid a whopping 6 inches down the rock on it's face and the screen cracked and scratched. if it is supposed to have gorilla glass, I was gypped. I have no renters insurance and didn't buy it with a credit card, but I do have a plan.
-get the insurance from t-mobile, as I'm withing the 14 days
-enjoy not caring about the phone for the next 6 months
-pay the 130 for a replacement through asurion
-sell new phone for 400+ (if the release of the S3 doesn't drop the market value too much)
-buy Galaxy S3
---------- Post added at 04:43 AM ---------- Previous post was at 04:39 AM ----------
oh, just to rub salt in the wound, when I got home, today, after cracking the screen, my dritztronic case, with screen protector, was in my mailbox... mocking me...
Click to expand...
Click to collapse
LOL at the plan BUT what i've learned through all the warranty exchanges i did with my G2x is just call tmobile tell them the phones fine (physically) make up something so they send u out a new one and when they find out its cracked or water damaged or whatever they charge you $74.03 which is almost half of asurion or w.e the company is .. i cracked the F outta my g2x told them it was overheating and they sent me a new one called me in a couple days saying my screens cracked and they're charging me $74.03 just if you wanted my sources it's legit
icecicle04 said:
LOL at the plan BUT what i've learned through all the warranty exchanges i did with my G2x is just call tmobile tell them the phones fine (physically) make up something so they send u out a new one and when they find out its cracked or water damaged or whatever they charge you $74.03 which is almost half of asurion or w.e the company is .. i cracked the F outta my g2x told them it was overheating and they sent me a new one called me in a couple days saying my screens cracked and they're charging me $74.03 just if you wanted my sources it's legit
Click to expand...
Click to collapse
Very hard to read and comprehend, mate... Something about paying money to... overheat... water...
chic.geek said:
Very hard to read and comprehend, mate... Something about paying money to... overheat... water...
Click to expand...
Click to collapse
It's what they SHOULD be doing..seriously. But to explain the process:
Call tmobile
Ask for technical support
Tell them "i don't know what's wrong with my phone, the touch screen isn't working on certain parts and it keeps freezing and calling people on its own" or make up any other non physical issue you can think of.
They'll make you trouble shoot the phone and just play dumb and stick to your "my phone isn't working" excuse
Then the technical support person will tell you "okay, we're going to send you a phone exchange and you just send back the one with issues" they'll ask you if the phone has any PHYSICAL or WATER damage... SAY NO. They'll tell you if they find any damage they will charge you ___ which as the previous poster stated is A LOT cheaper charge than anything the insurance or htc or anyone else will bill you for. You might have to pay for the shipping of the new exchange and that's it.
(and if you end up getting nervous about this and chicken out when the new phone gets to you... just send the same phone back... tmobile sends you a little white box and inside that white box is the shell of the "new" phone with a pre labeled mailing slip and a little sticker to seal the box up again...no big deal)
Make sense?
So on day 4 of using my Nexus 5 I cracked the screen pretty badly. It was sitting on the edge of my dining room table and I hit it up into the air. It did one rotation and landed on a plate. I'd say the total fall couldn't have been more then 5 or 6 inches... The screen was totally smashed. :crying:
Anyway I've just sent it into LG for repair. The return process was pretty smooth but the CS Rep would not give me a quote or any idea what the replacement cost would be. I should hear from them in a few business days with a price. Anyone in the same boat?
stangy said:
So on day 4 of using my Nexus 5 I cracked the screen pretty badly. It was sitting on the edge of my dining room table and I hit it up into the air. It did one rotation and landed on a plate. I'd say the total fall couldn't have been more then 5 or 6 inches... The screen was totally smashed. :crying:
Anyway I've just sent it into LG for repair. The return process was pretty smooth but the CS Rep would not give me a quote or any idea what the replacement cost would be. I should hear from them in a few business days with a price. Anyone in the same boat?
Click to expand...
Click to collapse
Did you have a case/ a screen protector on? I'm sorry to hear that.
According to iFixit "The glass and LCD are fused to the display frame. Fixing broken glass will be either expensive or very difficult."
Might as well just invest in another one or another phone.
yatheiko said:
Did you have a case/ a screen protector on? I'm sorry to hear that.
According to iFixit "The glass and LCD are fused to the display frame. Fixing broken glass will be either expensive or very difficult."
Might as well just invest in another one or another phone.
Click to expand...
Click to collapse
No case. Although I never had one on my Nexus 4 or Galaxy Nexus and they got through some drops ok. I think the difference here is the edge to edge glass. Even a small hit on the edge will crack the screen. Trust me there will be a case on it if I ever get it back.
I am guessing that it will be at least $150 based on iFixit and some quotes I've seen from the Nexus 4 thread. I'll update everyone when I get a price.
Pay with a credit card? Unless you have a poverty card, there is a good chance your card will have 90 day purchase protection and will cover the cost of the replacement.
Well I just got a notification that fedex delivered my phone to LG Repair facility. Now just waiting for a phone call.
Has anyone else received a quote on a screen replacement yet?
stangy said:
Well I just got a notification that fedex delivered my phone to LG Repair facility. Now just waiting for a phone call.
Has anyone else received a quote on a screen replacement yet?
Click to expand...
Click to collapse
Hello, I m realy wondering how LG can repair your screen without giving you any kind of pre invoice???
I can anderstand that like dead HDs, they can't say how it would cost before examine it but then they must call you back to ask you if you accept the price!
Unless they have done it for free....
bleuxeon said:
Hello, I m realy wondering how LG can repair your screen without giving you any kind of pre invoice???
I can anderstand that like dead HDs, they can't say how it would cost before examine it but then they must call you back to ask you if you accept the price!
Unless they have done it for free....
Click to expand...
Click to collapse
Yes my understanding is that they will call me first with a price before repairing it. If I accept they will fix it. If not they will send it back.
I really don't have any choice tho really. If its anything less then the 350 I paid for it Ill probably get it fixed. Other then the cracked screen its a brand new phone.
Well I got the quote from LG. It's $146 dollars to repair the screen. Not too bad I guess.
I'm afraid about display..
I saw couple of drop test review and on every drop test break display...
One plus care price in india 2599
For any damage protection
I'm confused this is worthy?
Should i buy ??
No
I'm thinking no but will check my crystal ball
Read it. Hard to believe they're actually covering all that. And door to door service?
Even fire?
How much is that in dollars?
trsix said:
I'm thinking no but will check my crystal ball
Read it. Hard to believe they're actually covering all that. And door to door service?
Even fire?
How much is that in dollars?
Click to expand...
Click to collapse
Google says $38.52 if its rupees .... ?
But seriously @Roshan0746 ... a good glass screen protector and you should be fine. Most warranties are not worth it... add up all the times you have not used the warranty and you end up with alot of money.
Reading a little more (google again !) it looks like that particular warranty is only available in certain parts of India ... I would ask around in india and see if the third party company servicing that warranty is good or not and if its a good deal. Looks pretty good on the surface but you know how that goes ...