I went to a store to look at the demo today and was considering buying it.. I noticed terrible burn in on the S6 Edge demo unit. It was pretty bad.
I went to another store and it was fine there. The regular S6 was fine too.. but I was just wondering if anyone else has had this and if it a problem one should be worried about?
Attaching a couple of pics I took quickly. (the banding diagonal lines are because of the lighting)
The home screen and the icons on it are burnt in pretty bad.
That sure looks bad, but don't worry it won't happen with normal usage. The reason why this happens on some demo units is because they are displaying the same screen for way to long at often the highest brightness. I thinks it's okay to tell the sales people there that they should have some demo video software running on the device rather than a it showing the same screen al the time.
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Hey,
Got this phone today and I'm loving it so far. The only thing I noticed, just recently while gazing at the screen is that there is a faint line that shows up. It's a linear line in the top right section of the screen that shows up only during solid background (i/e, when using volume rocker, this line can be seen in the grey box). It seems like the pixels are not showing the best on that line. The pixels aren't dead by any means but it looks different from the rest of the pixels so that it generates a visible line. I tried taking a picture w/ my camera to show you guys but the camera can't make out the difference.
I don't want to seem like I'm nit picking but w/ rave reviews over the screen, I thought it would be flawless. Now every time I use the phone, I can't help but to notice this problem. Do you guys notice any discrepancies in the screen?
What would be the best route to take in this situation? I know I can replace the phone within 30 days but its a matter of convincing the guy behind the counter to notice this as well (and not laugh in my face) to give me a new one. Or just stick with it?
I made a video about this, the camera has a hard time picking it up but you can make it out. I'll post the youtube link once I'm allowed to post outside links.
Is it possible to exchange the phone for any reason within 30 days of purchase?
I believe the line on the screen is a manufacturer defect? There are no scratches on the screen whatsoever.
If the phone has a defect, you should be able to exchange it for a new one free of charge. I had a Captivate with a defective camera (black pixels in field and saved images) that my local store happily replaced.
FWIW, the screen on the old and new phones were otherwise perfect.
I bought a Samsung Galaxy S3 on Monday at my local Verizon store. Everything has been working great, but I hadn't really gotten a chance to play with it till last night as far as video is concerned. I downloaded Netflix and started watching a show. I noticed some dark areas on the screen. It was four very noticeable spots. I ignored it at first, but after a minute or two it started to annoy me. I decided to try a different show, and then I tried Youtube. The same spots were still there. You cannot see these spots unless the background is very dark.
Is this a common problem? Do I need to take this phone back and exchange it? If I do, are they going to tell me I am out of luck, or charge me to replace it? I have been on Sprint, so I am unfamiliar with how Verizon works. I know I can exchange it for a different phone for $36 if worse comes to worse, but I really like the S3.
And just for reference, the phone has not even been so much as set down without the utmost care(I also have an expensive case on it). I wanted to make sure I did not break it before the exchange policy was up, in case I did not like it and needed to change it out.
It is amoled technology. Google amoled ink spots, its a common occurence with amoled screens. So there is nothing wrong with your phone.
yeah i noticed it too, only happens in netflix when going black in between show transitions.
No biggie, only visible in the dark on black screens.
Ok. So I am not crazy and I confirmed with other people. But in the sun I can literally see the inside frame through the screen.
Spoke to att and going to replace it now.
Whoa. That sounds bad. Could you please describe the issue a bit in detail?
Sure. In the extreme sunlight and for example I have a white background I can see the inside bezel all around the screen. It even takes a turn by the camera
I know it sounds weird but that's what happened..
And here is the proof.
Took a picture with an iPhone of my galaxy s6 screen.
In direct sunlight you can see the inside bezel...
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app
EXYZ1000 said:
And here is the proof.
Took a picture with an iPhone of my galaxy s6 screen.
In direct sunlight you can see the inside bezel...
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app
Click to expand...
Click to collapse
I just posted about this earlier as well. I noticed the same thing today when I was out in direct sunlight for the first time.
went to the at&t store. And they though I was crazy and said I'll have to pay or restocking fee ect....
So I called at&t and they will be ship one tomorrow.
But now that you mentioned it too. I hope it's not a all units..
Anyone else can confirm.
it looks like burn in as the nexus 6 has the same issue. I ignored it to be honest... mine doesn't seem to have this issue. it's cloudy over here so I am not able to get sunlight at the moment but I put the phone under high flash light and ran a screen test I didn't see anything... I got mine from tmobile. I wounder if they use 2 kind of screen... Mine made in Vietnam and my Samsung phones always made in china...
NICEGYPT said:
it looks like burn in as the nexus 6 has the same issue. I ignored it to be honest... mine doesn't seem to have this issue. it's cloudy over here so I am not able to get sunlight at the moment but I put the phone under high flash light and ran a screen test I didn't see anything... I got mine from tmobile. I wounder if they use 2 kind of screen... Mine made in Vietnam and my Samsung phones always made in china...
Click to expand...
Click to collapse
You can't see it that way. You won't to be able to see it by manually setting your phone to full brightness and using a screen test app. You have to be in direct sunlight with autobrightness set. On the autobrightness setting the S6 has the capability to reach twice the brightness in direct sunlight versus manually setting it to the highest brightness setting. That is the only way your phone will reach the brightness it needs to see what the OP is talking about.
I can only see it this way. I'll be willing to bet that this is something that affects a LOT of S6s. However, I'm not too concerned about it. I probably access my phone in direct sunlight on a bright white background 0.1% of the time. And even then I'd have to look for it.
I think the uneven screen tone where some parts of the display is a bit more pinkish/purplish than the rest is a much bigger problem. It's far more visible against a white background at any brightness level. I know because my phone, which I had replaced because of this issue, still suffers from it slightly.
BTW, my S6 is also tmobile and made in Vietnam.
Seems like we all have the weird tint on whites but it's the luck of the draw on how severe it is. Mines very minimum and only noticeable if I look for it closely
Just used the phone for the first time in direct sunlight and noticed the strange lines. You don't see it at max brightness indoors. Only on a white background BTW.
I just noticed this issue today (first sun in a while) and was grateful to find this thread.
I played around with my phone - the lines appear most clearly with a white background, but screen brightness doesn't seem to matter. All that counts is direct sunlight on a bright, blank screen. I wonder: could this have something to do with the wavelength of sunlight hitting the glare-resistant coating on the screen?
In any event, I called AT&T (my provider) today. They said that they had no record of the issue. Thanks!!! Curious how the various providers (fail to) address the issue.
Joshua Aryeh said:
I just noticed this issue today (first sun in a while) and was grateful to find this thread.
I played around with my phone - the lines appear most clearly with a white background, but screen brightness doesn't seem to matter. All that counts is direct sunlight on a bright, blank screen. I wonder: could this have something to do with the wavelength of sunlight hitting the glare-resistant coating on the screen?
In any event, I called AT&T (my provider) today. They said that they had no record of the issue. Thanks!!! Curious how the various providers (fail to) address the issue.
Click to expand...
Click to collapse
I spoke to AT&T and they are shipping another unit. Not sure if it will be any better since alot of the folks are having the same issue.
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app
Joshua Aryeh said:
I just noticed this issue today (first sun in a while) and was grateful to find this thread.
I played around with my phone - the lines appear most clearly with a white background, but screen brightness doesn't seem to matter. All that counts is direct sunlight on a bright, blank screen. I wonder: could this have something to do with the wavelength of sunlight hitting the glare-resistant coating on the screen?
In any event, I called AT&T (my provider) today. They said that they had no record of the issue. Thanks!!! Curious how the various providers (fail to) address the issue.
Click to expand...
Click to collapse
*UPDATE*
After experimenting a little more, I called AT&T again to see if anyone else had been complaining about the issues. According to the service rep, there was no record of any calls besides mine. *ahem* They gave me the number for Samsung support whom I dutifully called.
After getting shunted around for a while, I got a level II tech who said that she had never heard of this issue nor could she advise me on it.
At this point, I still have a week left to exchange this unit for another phone free of penalty. I guess I'll give a final call to AT&T early next week and see if they have any more data. My gut tells me that this is just a design flaw on this generation of S6 phones and that I should just live with it.
BTW, this thread may be of interest to anyone following this discussion:
http://forum.xda-developers.com/gal...orkarounds-t3081836/post60111486#post60111486
Cheers!
By the way. I got a replacement from AT&T. And lucky me it was sunny here today. And YES I CAN STILL SEE THE LINES........
THIS IS A SAMSUNG GALAXY S6 ISSUE. At least i think so.
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app
Haven't tested to see if mine has the lines in direct sunlight but my phone certainly has the faint pink hue on one end of the screen which is noticible on white backgrounds.
I have had the s6 replaced three times and each one has the pink screen hue at one end of the screen.
I urge every s6 owner to load up a white wallpaper or background and see if your screen accurately produces white evenly on the display. I bet you it won't. And once you see it, you can't unseen it.
Anyone else notice what seems like to be a screen burn in on their Galaxy S6 (non-edge). I was outside today in direct sunlight for the first time and I pulled up google chrome (white background) and I noticed dark gray lines as depicted by the red lines in the pictures. Just curious if anyone else has this?
http://forum.xda-developers.com/galaxy-s6/help/phone-please-try-thispossible-screen-t3072949
I have found exactly the same issue on mine. But it's only noticeable in direct sunlight it seems. At present it isn't a deal breaker for me but it's certainly a bit odd. Surely it's a little early for screen burn in?
BlameUREdiction said:
I have found exactly the same issue on mine. But it's only noticeable in direct sunlight it seems. At present it isn't a deal breaker for me but it's certainly a bit odd. Surely it's a little early for screen burn in?
Click to expand...
Click to collapse
it's not burn-in, it's seeing through the screen to the assembly
Same here, Vodafone spain. Galaxy s6 black
ingenious247 said:
it's not burn-in, it's seeing through the screen to the assembly
Click to expand...
Click to collapse
+1.
It's not screen burn in. It's the metal chassis behind the screen which you are seeing., which is only visible in direct sunlight.
Ok but is that normal?I have the same issue and at the store i notice the same issue on one new-out of the box device.Should we replace our device or this is normal?
I started a thread to this issue yesterday. Because I didnt saw this one.
Just replaced my phone because some issues with the display, flash led and this problem.
Think my replacement will have it, too.
For now I cannot anwer me the question if it is suitable to accept this for a phone in this price segment. The summer is coming and the issue will be there on a lot of days.
PerryRhodan said:
I started a thread to this issue yesterday. Because I didnt saw this one.
Just replaced my phone because some issues with the display, flash led and this problem.
Think my replacement will have it, too.
For now I cannot anwer me the question if it is suitable to accept this for a phone in this price segment. The summer is coming and the issue will be there on a lot of days.
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Click to collapse
I think i will not settle for a phone at this price range and this stupid issue and i think that nobody should. I will just pick up Note 4 with Exynos if this issue is not resolved with the 3rd s6 device.
Me too.
On a teardown from ifixit you can exactly see the unit that creates these frame.
Thank you very much! I also experienced this on my Galaxy s6. I ordered a replacement and also noticed it.
Just to let you now guys.I tested 4 new s6 devices and all of them had this issue!!!This is a big thing and nobody is making the real fuzz abou it.So i picked up Note 4 with Exynos.Do not buy s6, wait for month of two just so they can resolve this.
I think it is a design problem and there will be no fix for it.
If that is the case, then ppl should make a big deal about it.I don not have this phone anymore but I would like to help if this issue continues.I will contact samsung via facebook and see what we can do.
I got my replacement yesterday and yes, the problem still exists. The phone is from Vietnam, 04/15/15.
The story goes on. After Amazon Germany stopped selling the black 64 GB edition I replaced my one against the white 64 GB. This one shows the frame on any background. Not only white. Only on very dark ones there is no see.
And I can see it under normal light conditions. Not only sunlight.
A very very very bad Display.
Why is it just this quiet about the issue? It's not less ugly like the flash LED or the wiggling home button issue.
My S6 (Germany; Mediamarkt) doesn't seem to have a a burn-in.
http://www.directupload.net/file/d/3982/wj6uc78e_jpg.htm
Try this in direct sunlight please with max brightness.
It is not a real burn in. It is a frame of a used component that Lays direct under the display.
Real screen burnin
We were at the Verizon store today and noticed that all the Edge phones had real screen burn in. One had the Verizon logo burnt into the screen that you could see clearly from within any app with a white background. We used chrome and a normal web page to show the employees of the store. The galaxy s6 egde had some sort of Verizon demo bar burnt into it. It seems to be a problem with the screens. I googled for it and found this thread. I am surprised this hasn't become a serious problem for Samsung yet.
xeni said:
Anyone else notice what seems like to be a screen burn in on their Galaxy S6 (non-edge). I was outside today in direct sunlight for the first time and I pulled up google chrome (white background) and I noticed dark gray lines as depicted by the red lines in the pictures. Just curious if anyone else has this?
Click to expand...
Click to collapse
Had a very bad screen burn in my S5 - i could actually see the title of the email app i have to use for work on a white screen without sunlight (title of the app is ALWAYS at the top when working in the app). Now had the S6 since it has been out and starting to see the same issue. Spoke with Samsung about this and they stated that the S4, S5, S6 and all Note devices are capable of getting screen burns with High Contrast imaging or lines. They said they could replace my screen but i would be without a device for nearly a month, and the carrier will not complete a warranty because the device still functions perfectly.
THANKS SAMSUNG!
Hi All... Been a while since I posted here on XDA and hoping for some assistance.
My S6 recently seems to have an issue with the screen (mainly on whites) where there is a dark streak that runs vertically on the left side of the screen from top to bottom and slightly to the right on the bottom (makes an L shape) that seems to ONLY be noticable in NATURAL light.
What I mean is under any lamps or fluorescent lighting it is not noticible or very minimally but as soon as it's in the sun it's as plain as day.
I've taken screen shots of the issue and even in the screenies, it's only noticable in natural sunlight and not in "fake light" so I don't know if posting a screen shot will help but I have none the less.
Has anyone e else had this issue and if so has there been a way to fix it?
I'm wondering if anyone else has this same issue and if so has anyone been able to fix it?
Please let me know...
Thanks,
Hey, I am currently using my galazy s6, I watched your screenshot but actually, even when I am in sunlight I cant see a problem, so the problem is in your screen itself and when you take a screenshot and send it, no one can see it ( like when your screen is cracked.) So your screen might be faulty, I think you need to go to where you purchased it and hope for replacement.
Thanks for the reply. Ya... I've gone back and they have seen the issue but if course since I've had the phone for more than 2 weeks they won't do a replacement on the phone and want me to send it for manufacturers warranty. I even have the extended warranty that I pay 10 bucks a month for but NOW they told me that if I want to use that I would have to pay a 250 dollar deductible for a replacement...
I just don't understand why it's only noticible under sunlight?...