Guys my one was facing some issues back one month ago so i went to the service center in my city(i am from India) .
there i was told that my device has hardware issues and they would replace the motherboard free of cost ofcourse so i submitted my device there back on 11th of April and dated today i have not received my device . I always get answers like "we are trying our best , you would get your device asap". Guys its been 26 days , what should i do ? i cant live without my phone anymore, its also affecting my business. HELP plz
Hi, thank you for using XDA Assist. I'm sorry but there is nothing any of us can do help with your problem. The purpose of XDA Assist is to point in the right direction on XDA to solve device specific issues, not solve problems with 3rd party service centers.
I'm going to close this thread.
Related
Does anyone know about the customer support of OPO???
I'm planning to get the device but just have some questions what happen if my screen gets cracked or any, any other physical problem which cannot be fixed by software update.
Please anyone who have purchased the product and know anything about the customer support???
Gonna buy it soon so please help me out here guys...
read this thread.
you will get an idea about "customer support"
http://forum.xda-developers.com/oneplus-one/general/ongoing-experience-winning-invite-t2810169
Screen can be replaced for 135 dollars plus shipping your phone.
Sent from my One using XDA Premium 4 mobile app
Hello everyone !
My nexus 5 suddenly died. I guess the power button failed.
Its now 10 months old, since the date of purchase.
I'm sending it back to USA, since it was originally purchased there, by my brother. I'm sending the original box, bill and all the accessories that came with the device. I haven't rooted the phone.
Will I get a new one, or I'll end up with a repaired/refurbished device ?
I don't know from where my device was purchased. It could be either from Google, or from LG itself.
Sorry for asking dumb questions, if any. I don't live in the US.
Many thanks.
Tej XFire said:
Hello everyone !
My nexus 5 suddenly died. I guess the power button failed.
Its now 10 months old, since the date of purchase.
I'm sending it back to USA, since it was originally purchased there, by my brother. I'm sending the original box, bill and all the accessories that came with the device. I haven't rooted the phone.
Will I get a new one, or I'll end up with a repaired/refurbished device ?
I don't know from where my device was purchased. It could be either from Google, or from LG itself.
Sorry for asking dumb questions, if any. I don't live in the US.
Many thanks.
Click to expand...
Click to collapse
If you bought from the Play Store, Google will send you a replacement. You'll get a refurbished one now.
If you bought elsewhere, you'll have to pay LG for repairs.
Over the weekend someone smashed the window on my car and stole my almost new Sprint Nexus 6
The Sprint Asurion Total Care is telling me the Nexus 6 not available and giving me the option to get compatible phone instead the girl I spoke with on the phone is offered me just off the top of her head a Notes 4 or 5 HTC-M9 Galaxy 6 then went on and said I could get me almost any phone as long as its compatible what ever that means ?
The whole conversation kind of caught me off guard I'm not really sure which phone to go with ?
There is a $200 deductible on any phone I get from them or I could just get another Nexus 6 online $279 online ?
Looking for some advice here any ideas on what phones I should consider to best take advantage of this situation ?
Markeee said:
Over the weekend someone smashed the window on my car and stole my almost new Sprint Nexus 6
The Sprint Asurion Total Care is telling me the Nexus 6 not available and giving me the option to get compatible phone instead the girl I spoke with on the phone is offered me just off the top of her head a Notes 4 or 5 HTC-M9 Galaxy 6 then went on and said I could get me almost any phone as long as its compatible what ever that means ?
The whole conversation kind of caught me off guard I'm not really sure which phone to go with ?
There is a $200 deductible on any phone I get from them or I could just get another Nexus 6 online $279 online ?
Looking for some advice here any ideas on what phones I should consider to best take advantage of this situation ?
Click to expand...
Click to collapse
Hello,
Thanks for using XDA Assist.
You can ask your query in this thread.You'll get better suggestions from there
___
v7
XDA Assist
v7 said:
Hello,
Thanks for using XDA Assist.
You can ask your query in this thread.You'll get better from suggestions there
___
v7
XDA Assist
Click to expand...
Click to collapse
Thanks Friend
i bought a moto g 3rd gen turbo edition edition from flipkart(indian e-commerce website).
i have the same problem faced by many users here i.e ghost touches or touch not being registered properly. went through a reddit post and it looks like the problem is persistent from the first version itself.
i have 4 days left to either get the product replaced or get a refund.
i know its a software issue but the phone will be used by my mom so i dont want to give any inconvenience to her coz shes new to smart phones.
what should i do?
thanking in advance
Wrong forum!
Heya, I need some advice regarding issue I'm facing right now.
I bought Google Pixel back in december, but unfortunately vibrator stopped working on 3rd week. I bought device from the carphone warehouse (London,UK). I went to them and told them about this they said me that they can only help if device is in 14 days period, after that warranty goes straight to google and you need to contact them to get it replaced.
Now here the magic happens
I called google on 3rd January regarding this, they told me to send back faulty device which i did on 7th of January. They have dispatched my new device on 19th of January but sadly because of the uneducated (not trained) support team they shipped it to wrong address. They told me that I have to wait till they get the device back, so I contacted shipping company and explained the situation to them and they returned the device to warehouse where it came from and they also have sent me the copy of all transits. Now since then my device is still stuck in same process as they have some technical glitch in their system they cant send me back my old device or neither replacement device. I'm chasing them since 4 months now but no one is helping me out. Every-time I get the same answer that our specialist are working on the issue and thank you for being patient. In march I moved to my home country ( Pixel is officially launched in my country ), now there is no way I can sue them over legal way as I'm not in same country (I guess) and I lost the device as well. I have almost hundreds of email regarding try to resolve the issue but they just don't give sh*t about customer. I have paid full amount in cash and right now I have nothing but just emails full with apologize .
Its a shame for google to unable to fix a simple shipping issue since 4 months. I have been told that all the experts are working on my case but who cares. How can they became expert if they cant fix single issue in 4 months. I have talk about this issue on multiple site but no answer from anywhere. For google it just a matter of dispatching new device to me and resolve the issue later as I have submitted my old device but no Luck.
I have been ripped off by google over my pixel device.
Its a Google USA support team who is handling my issue right now.
Any suggestion will be appreciated. If you can tag the person who can help or can rise the issue on XDATV for just a few seconds will be very very helpful.
Have you been on the phone instead of email. Explain situation to get escalated to management.
Try the Pixel user community at productforums.google.com. What have they been saying other than thanks for being patient? You need to speak to someone directly, phone or live chat would be great but I'm not sure they have it. Good luck anyway, I hope it gets resolved.