Replacement/repair ? Please help - Nexus 5 Q&A, Help & Troubleshooting

Hello everyone !
My nexus 5 suddenly died. I guess the power button failed.
Its now 10 months old, since the date of purchase.
I'm sending it back to USA, since it was originally purchased there, by my brother. I'm sending the original box, bill and all the accessories that came with the device. I haven't rooted the phone.
Will I get a new one, or I'll end up with a repaired/refurbished device ?
I don't know from where my device was purchased. It could be either from Google, or from LG itself.
Sorry for asking dumb questions, if any. I don't live in the US.
Many thanks.

Tej XFire said:
Hello everyone !
My nexus 5 suddenly died. I guess the power button failed.
Its now 10 months old, since the date of purchase.
I'm sending it back to USA, since it was originally purchased there, by my brother. I'm sending the original box, bill and all the accessories that came with the device. I haven't rooted the phone.
Will I get a new one, or I'll end up with a repaired/refurbished device ?
I don't know from where my device was purchased. It could be either from Google, or from LG itself.
Sorry for asking dumb questions, if any. I don't live in the US.
Many thanks.
Click to expand...
Click to collapse
If you bought from the Play Store, Google will send you a replacement. You'll get a refurbished one now.
If you bought elsewhere, you'll have to pay LG for repairs.

Related

Where to get?

I have to buy this device for my Cousin.
I live in The Netherlands, and he lives in Iran.
Where is the best place to buy this device?
Can we get it right away?? Or do we have to wait till it releases or something.
Price doesn't mind.
Thx.
You got a PM from me
Thx. Gonna ask my cousin.
Just got one from UK, Can't tell you guys from where :$
But admin, lock this thread.
you don't have to. other members have.
http://forum.xda-developers.com/showthread.php?t=354688
Right away?? Cause I've seen many store where you can buy it. But they send you the device later.
they seem to have 170 or so units in stock. i had signed up to be informed when they received it and got an email a couple of hours ago. but I already got mine from Greece.

[q] bricked/dead phone?? To mobiletechvideos???

Hi there.....
I'm from new zealand... And i used to have bricked or dead samsung galaxy tab and i was very frustrated of how can i fix it or if there's any chance at all to revive it...
Until i found here and read on some of the forums on xda about mobiletechvideos.com .... They were very popular in fixing different kind of phones even the latest one. I urgently send them in the u.s my phone via courier... Amazingly they were able to resurrect my phone without a hitch!....
Hey .. Im not a paid actor to promote their services ....am a real person which is just thankful enough.... they were able to help me ...even i'm miles away...
Thanks again mr. Jgroce of mobiletechvideos.com
MobilTechVideos resurrect my GT-i9003
Hi, just to share my mobileTechVideos review with XDA members,
I bricked my phone by flashing it with the wrong firmware (GT-i9000 firmware instead of GT-i9003 firmware).
The phone wont turn on and the screen stay black with no power button, no recovery mode...nothing !!! and I found mobiletechvideos via XDA forum.
and.....HE MADE IT !!!!!! It's AWESOME !!! A VERY BIG THANK YOU, I thank that my phone was dead, and he resurrect it ! You are the best..
I live in Tahiti (French Polynesia) and I thank that the distance will be a problem for sending the phone and have it back, but no ! Everything was perfect...The communication with mobiletechvideos via the website is easy and fast, I had an answer very quick.
I highly recommend !
A very BIG Mauruuru (Thank you in Tahitian) to Josh
Thanks guys. To anyone considering us, we are the real deal and I help out all the time here on XDA throughout the forums and I'm an active member.
He Did Good for Me
I sent my Samsung phone to mobiletechvideos to get unbricked, just got it back a few days ago, and it's indeed unbricked. That cost me $50 and postage, plus $10 for ICS and root access. Everything is as promised.
The turn-around time? He didn't quite meet his announced standard (perhaps the July 4 holiday was a factor) but I'm not complaining. I got it back 2 weeks and 2 days after I sent it in. Not bad.
If you're in New Zealand? You'll have a longer shipping time, I guess, but I'm sure he'll do a good job for you.
One thing ... if you're reading this Josh ... if you happen to remember, could you tell me what you did to unbrick my phone? I put up a thread on the TMobile site about it that drew more than 3,000 views and replies from 81 people, nothing suggested would work. You must know something the rest of us don't.
I'm also a little curious to know how you learned to do this stuff. Kindly, R
JTAG
I bought a Galaxy Note GT 7000 with GB then Rooted with Odin and flashed a couple of custom ROMs including King Droid v2&3. As soon as the Samsung stock ICS was leaked, (being confident after success with 4 different ROMs), I rushed into flashing buggy stock XXLPY and got stuck on ! yellow triangle! I tried XDA SuperBrick Odin, PIT, Bootloader, PDA, Phone, & CSC. Went well up to repeatedly hanging on factoryfs.img - NAND Write Start!! Looked for JTAG tech. Found the closest one to my home in Toronto Ontario Canada. NOT RECOMMENDING cellulartech.ca! I got my NOTE back a couple of weeks later in more or less the same condition? Because of your recommendations, I think I might look up mobiletechvideos.
zhandele said:
One thing ... if you're reading this Josh ... if you happen to remember, could you tell me what you did to unbrick my phone? I put up a thread on the TMobile site about it that drew more than 3,000 views and replies from 81 people, nothing suggested would work. You must know something the rest of us don't.
I'm also a little curious to know how you learned to do this stuff. Kindly, R
Click to expand...
Click to collapse
Lol man, if he tells you, then he won't be able to continue his obviously highly successful business
Sent from my MB508 using xda premium
My experience with MobileTechVideos
I am from Oceanside, CA and I sent my Samsung Infuse to Josh because I wanted to get the rear housing replace after dropping it at the gym. He was very understanding over the phone, taking plenty of time to talk to me and assure me of his talent and skill. I boxed my phone up and sent it off, and I was able to monitor every step of the way. Very professional. I've told quite a few of my Droid friends about his business.
After getting it back, I noticed a small glitch in it, and Josh immediately took responsibility for it. He offered to take it back to his shop and fix the problem, free of charge. I haven't received it back yet, but I have confidence that I'll see my phone any day now in perfect working order. I'll add to this post as soon as I get it and let everyone know how it went! :good:
Great work!
I was having problems with my Samsung Infuse power button. It's out of warranty, but I did have insurance through AT&T. I explored that, only to find that it was a $199.99 deductible, which I can't afford, nor want to pay. Especially since my upgrade is in January (Likely eyeing the HTC One X+ )
So after googling and searching fora, I read about Mobile Tech Videos on here. And read that someone suggested to a member with a similar issue.
I of course was very hesitant, like I'm sure many others, but figured... hey, $30, it's worth a shot, but I got it back and the power button looks absolutely perfect and good as new. And the phone is up and working again. After having borrowed an old iPhone 3G for about 2 weeks, I couldn't be more pleased with the service I received and more grateful to have Android.
Anyone that's having issues with their phone, MobileTechVideos is the way to go.
Again, thanks MobileTechVideos. And of course, XDA. Without either, I wouldn't have a functioning phone!
Another thumb up for these guys
Sent in my dead i747 for repair after I drove a stake through it's digital heart. MobileTech brought it back to life. These guys are worth every penny.
Be Aware.
I am extremely shocked on how MobileTechVideos screwed me over. I sent the phone to him about a week ago and got it back yesterday with no fix at all. I even have been sending him messages and he won't even respond. I was charged $75 and never got it back. What an unprofessional work of him to do. I think if he didn't know how to fix it, he won't even respond to your messages.
almsafer893 said:
I am extremely shocked on how MobileTechVideos screwed me over. I sent the phone to him about a week ago and got it back yesterday with no fix at all. I even have been sending him messages and he won't even respond. I was charged $75 and never got it back. What an unprofessional work of him to do. I think if he didn't know how to fix it, he won't even respond to your messages.
Click to expand...
Click to collapse
I'm very interested to know how this turns out... It's been 5 days: any news?
great job
Saved my stupid life after I flashed incompatible ROM on my Galaxy Note(I). Symptoms were: no signs of life except when connected to PC you can see flashing "CDMA device...something" in Device Manager. Got it back in ~10 days (holidays and I live in remote area). Want to say THANKS and recommend MobileTechVideos to everyone has bricked device as a last resort. :good:
As of above complain - there is a kind of mistake or smthing, hope its resolved already.
almsafer893 said:
I am extremely shocked on how MobileTechVideos screwed me over. I sent the phone to him about a week ago and got it back yesterday with no fix at all. I even have been sending him messages and he won't even respond. I was charged $75 and never got it back. What an unprofessional work of him to do. I think if he didn't know how to fix it, he won't even respond to your messages.
Click to expand...
Click to collapse
This customer was refunded promptly and IN FULL of the $75 they paid due to their device having a bad EMMC chip. I was a few employees short that week (week within just a few days of Christmas) due to the holidays so some things like processing refunds fell a bit behind to keep all operations in order. We are now operating at fully capacity as usual...
Please note, if any questions are ever needed and response is needed faster than standard email replies (usually within 2 business days) please feel free to call directly at 657-444-JTAG to speak directly with Josh or another technician immediately during business hours.
Thanks again for the positive reviews everyone...
-Josh
connexion2005 said:
This customer was refunded promptly and IN FULL of the $75 they paid due to their device having a bad EMMC chip. I was a few employees short that week (week within just a few days of Christmas) due to the holidays so some things like processing refunds fell a bit behind to keep all operations in order. We are now operating at fully capacity as usual...
Please note, if any questions are ever needed and response is needed faster than standard email replies (usually within 2 business days) please feel free to call directly at 657-444-JTAG to speak directly with Josh or another technician immediately during business hours.
Thanks again for the positive reviews everyone...
-Josh
Click to expand...
Click to collapse
Hi Josh, did you get my private message regarding my AT&T HTC One X? Thanks
I'll reply in just a moment.
connexion2005 said:
I'll reply in just a moment.
Click to expand...
Click to collapse
Thanks. Did you see my follow-up from December 31st? I want to send my phone soon, but I had some additional questions.
Hey I have a galaxy s 3 l710 (sprint).
I manage to brick it by installing the wrong kernel.
The only thing it does it shows is the light and had missing drivers.
I used driver max to get them and can see it as a com port in qpst.
Can a jig fix it or would I have to send it in to you?
This guy is the real deal, even if he's not all-powerful.
I sent him my bricked/fried HTC One X, which had stopped booting or even charging after using a faulty car charger (http://forum.xda-developers.com/showthread.php?p=35933372#post35933372).
Long story short, he was unable to fix the phone to a bootable status, but he did recover all of the files and photos that I had in it. Those photos had a lot of sentimental value for me, and to be honest they were what I most cared about when I realized the phone was bricked.
I recommend MobileTechVideos, even if I wish it hadn't been so expensive.
i send my sprint s3 in two days ago and called today. josh immeditialy answered the phone and answered all my questions cant wait to see the magic this guy can work!!
Sent in my hard bricked GS3 last week to Josh. Waiting to see what happens. Will post results.

[Q] do i need proof of purchase for phone repair??

i bricked my galaxy s II (dont ask...) and i sent it in. i dont have a proof of purchase, and the status currently says awaiting POP or proof of purchase. so i called and asked about it and got a mixed answer between i do need it and i dont need it... its some what confusing. what do you think?
Absolutely. They don't just repair any broken phone someone sends in.
--
Sent from my CyanogenMod-powered TouchPad.
TheBiles said:
Absolutely. They don't just repair any broken phone someone sends in.
Click to expand...
Click to collapse
That makes sense, although I never had to provide any proof of purchase. Then again, I've only sent phones in that were on a contract, so maybe that works as such.
upichie said:
That makes sense, although I never had to provide any proof of purchase. Then again, I've only sent phones in that were on a contract, so maybe that works as such.
Click to expand...
Click to collapse
same, so i dont see why this time would be any different? at first they said i needed the POP but after she put me on hold for a few minutes she came back and said it was being evaluated and it should be back to me within 5-7 business days. however, the tracking status still says awaiting POP... da hell?
minnieman said:
same, so i dont see why this time would be any different? at first they said i needed the POP but after she put me on hold for a few minutes she came back and said it was being evaluated and it should be back to me within 5-7 business days. however, the tracking status still says awaiting POP... da hell?
Click to expand...
Click to collapse
I guess you could wait it out and see.
If you buy it from a big-name store such as the typical phone retailers on the high street, they should just bung the numbers in their system and find out when you bought it.
I cannot even fathom why they even ask for PoP to see the date you bought it and such for phones that haven't even been out for more than 6 months half the time: it's pretty obvious a standard 1-year warranty would still be in date.
I bought my phone off eBay so I hope should I ever need it I can send it to a qualified service centre.
russ18uk said:
If you buy it from a big-name store such as the typical phone retailers on the high street, they should just bung the numbers in their system and find out when you bought it.
I cannot even fathom why they even ask for PoP to see the date you bought it and such for phones that haven't even been out for more than 6 months half the time: it's pretty obvious a standard 1-year warranty would still be in date.
I bought my phone off eBay so I hope should I ever need it I can send it to a qualified service centre.
Click to expand...
Click to collapse
The Paypal invoice works just fine. I sent in my $1700 DSLR to Canon for warranty repairs with one, and there weren't any issues.
--
Sent from my Droid Bionic.
you know what? im going to call again and get this straightened out, its just ridiculous.
I recently brought mine in to the store and after hours of dealing with them then phone support they sent me a new phone. I never showed my receipt.
Please use the Q&A Forum for questions Thanks
Moving to Q&A

[Q] Why would Google request IMEI of a phone??

Hi Everyone!
I've recently received an email from the person who sold me my N5 requesting the IMEI.
When I asked why he said Google is requesting it for security reasons.
I then asked him to ask Google to contact me directly, but he said that couldn't happen because the phone was originally bought under his Google account.
I'm not too sure if I should provide him with it, can anyone give me any advice on this??
Thank you heaps!
Additional info:
The phone was bought from a private sale over Trade Me, basically the eBay of New Zealand.
Phone was advertised as brand new but was opened at the custom for checks. When I received it, it didn't have the protective layer over the screen.
Later found defect on the device, and with the seller's assist I had it sent back to LG America and got an replacement.
Google already has your IMEI so I'd say to not send it to this person.
Yea they can use it to report it lost or stolen and get the device shut down
Ben36 said:
Yea they can use it to report it lost or stolen and get the device shut down
Click to expand...
Click to collapse
This was my first thought.
Which means they can probably get a crime number which their insurance will want before sending them a replacement
Only bad things can come from giving someone your IMEI...
Sent from my Nexus 5 with the N5X LRX22C ROM
As mentioned, it sounds like the seller wants to scam you and get the phone replaced and blacklist the one you have
EddyOS said:
As mentioned, it sounds like the seller wants to scam you and get the phone replaced and blacklist the one you have
Click to expand...
Click to collapse
I'm pretty sure that's what happened when I got my Moto X.
Sent from my Nexus 5 with the N5X LRX22C ROM
CloakedUltraling said:
Hi Everyone!
I've recently received an email from the person who sold me my N5 requesting the IMEI.
When I asked why he said Google is requesting it for security reasons.
I then asked him to ask Google to contact me directly, but he said that couldn't happen because the phone was originally bought under his Google account.
I'm not too sure if I should provide him with it, can anyone give me any advice on this??
Thank you heaps!
Additional info:
The phone was bought from a private sale over Trade Me, basically the eBay of New Zealand.
Phone was advertised as brand new but was opened at the custom for checks. When I received it, it didn't have the protective layer over the screen.
Later found defect on the device, and with the seller's assist I had it sent back to LG America and got an replacement.
Click to expand...
Click to collapse
Google (or other legit businesses) do not call people for their Imei number, you`re a fool if you just hand it to anyone. Do NOT give this number to ANYONE mate
thanks for all the replies everyone!
Appreciated!

Replacement device if bought 2nd hand?

Hi all
I bought my Tablet last year from someone from another forum. I was just wondering how do NVidia send out replacements? Where do they get your contact info from since i bought mine from someone else?
Does it go by the play account? or something?
Cheers
you enter your name and address on the recall form at http://tabletrecall.expertproductinquiry.com/registration
ah yeah, now I remember filling it in lol cheers
although haven't heard nothing from them! Next week will be the 5th week
They have to replace thousands, if not millions of devices. Be patient (and if you can't wait anymore, contact the customer support)
I'v bought it second hand, unlocked bl, without warranty. My replacemnet is already with me! Oh yeah!
Sent from my LG-H815 using Tapatalk

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