Hi Everyone!
I've recently received an email from the person who sold me my N5 requesting the IMEI.
When I asked why he said Google is requesting it for security reasons.
I then asked him to ask Google to contact me directly, but he said that couldn't happen because the phone was originally bought under his Google account.
I'm not too sure if I should provide him with it, can anyone give me any advice on this??
Thank you heaps!
Additional info:
The phone was bought from a private sale over Trade Me, basically the eBay of New Zealand.
Phone was advertised as brand new but was opened at the custom for checks. When I received it, it didn't have the protective layer over the screen.
Later found defect on the device, and with the seller's assist I had it sent back to LG America and got an replacement.
Google already has your IMEI so I'd say to not send it to this person.
Yea they can use it to report it lost or stolen and get the device shut down
Ben36 said:
Yea they can use it to report it lost or stolen and get the device shut down
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This was my first thought.
Which means they can probably get a crime number which their insurance will want before sending them a replacement
Only bad things can come from giving someone your IMEI...
Sent from my Nexus 5 with the N5X LRX22C ROM
As mentioned, it sounds like the seller wants to scam you and get the phone replaced and blacklist the one you have
EddyOS said:
As mentioned, it sounds like the seller wants to scam you and get the phone replaced and blacklist the one you have
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I'm pretty sure that's what happened when I got my Moto X.
Sent from my Nexus 5 with the N5X LRX22C ROM
CloakedUltraling said:
Hi Everyone!
I've recently received an email from the person who sold me my N5 requesting the IMEI.
When I asked why he said Google is requesting it for security reasons.
I then asked him to ask Google to contact me directly, but he said that couldn't happen because the phone was originally bought under his Google account.
I'm not too sure if I should provide him with it, can anyone give me any advice on this??
Thank you heaps!
Additional info:
The phone was bought from a private sale over Trade Me, basically the eBay of New Zealand.
Phone was advertised as brand new but was opened at the custom for checks. When I received it, it didn't have the protective layer over the screen.
Later found defect on the device, and with the seller's assist I had it sent back to LG America and got an replacement.
Click to expand...
Click to collapse
Google (or other legit businesses) do not call people for their Imei number, you`re a fool if you just hand it to anyone. Do NOT give this number to ANYONE mate
thanks for all the replies everyone!
Appreciated!
Related
Hi i just bought a used nexus 5 from a seller that bought it from google how do I get the warranty transferred to me? TIA
It shouldn't matter but i'm hearing stories that it does and in that case the seller (original buyer) would need to call google and transfer it.
Dunno though because LG is the one that warrants the device from defects so you should be able to call LG directly. I suggested that to someone before however and they said they were told to call Google or original point of sale.
Makes no sense though but I guess.
shotta35 said:
It shouldn't matter but i'm hearing stories that it does and in that case the seller (original buyer) would need to call google and transfer it.
Dunno though because LG is the one that warrants the device from defects so you should be able to call LG directly. I suggested that to someone before however and they said they were told to call Google or original point of sale.
Makes no sense though but I guess.
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Thanks.
After he transfers it do I need a receipt or anything?
n023b said:
Thanks.
After he transfers it do I need a receipt or anything?
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On prior Nexi, if the item was purchased from anyone other than Google itself, only the manufacturer's warranty applied, not sellers (Google). If anyone discovers this NOT to be the case, please inform us of the circumstances.
wideasleep1 said:
On prior Nexi, if the item was purchased from anyone other than Google itself, only the manufacturer's warranty applied, not sellers (Google). If anyone discovers this NOT to be the case, please inform us of the circumstances.
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I'm pretty sure googles warranty transfers over
Read the play terms. They state that it is still warrantied as a'gift'
Sent from my Nexus 5 using xda app-developers app
kboya said:
Read the play terms. They state that it is still warrantied as a'gift'
Sent from my Nexus 5 using xda app-developers app
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What consider it being gift like buying it on swappa?
Sent from my Nexus 5 using Tapatalk
As a "gift". You say you got it as a gift. Gplay state no reselling, but you are allowed to gift it. They store the imei numbers of the ones sold via gplay. Lg will ask for proof of purchase. Gplay use the imei numbers. Return it as a "gift".
Also, and before the flames begin, there's no real moral implication here. products are warrantied for at least 12months. The ownership of said item is not the issue.
Sent from my Nexus 5 using xda app-developers app
I just got off the phone with a Google representative, and he told me the "giftee" may call Google to inform them the phone was received as a gift, so they can change the warranty info. Whether this is true or not, I'm not 100% positive. I asked if the person giving the gift needed to do it, and he assured me the person receiving the phone could call in and do it.
Hopefully this is accurate, as I am debating on buying a Nexus 5 on the play store vs used. It would be nice to still have close to a year warranty through Google, and not have to pay taxes and shipping on a new phone.
Hello everyone !
My nexus 5 suddenly died. I guess the power button failed.
Its now 10 months old, since the date of purchase.
I'm sending it back to USA, since it was originally purchased there, by my brother. I'm sending the original box, bill and all the accessories that came with the device. I haven't rooted the phone.
Will I get a new one, or I'll end up with a repaired/refurbished device ?
I don't know from where my device was purchased. It could be either from Google, or from LG itself.
Sorry for asking dumb questions, if any. I don't live in the US.
Many thanks.
Tej XFire said:
Hello everyone !
My nexus 5 suddenly died. I guess the power button failed.
Its now 10 months old, since the date of purchase.
I'm sending it back to USA, since it was originally purchased there, by my brother. I'm sending the original box, bill and all the accessories that came with the device. I haven't rooted the phone.
Will I get a new one, or I'll end up with a repaired/refurbished device ?
I don't know from where my device was purchased. It could be either from Google, or from LG itself.
Sorry for asking dumb questions, if any. I don't live in the US.
Many thanks.
Click to expand...
Click to collapse
If you bought from the Play Store, Google will send you a replacement. You'll get a refurbished one now.
If you bought elsewhere, you'll have to pay LG for repairs.
Well what can I say, a complete farce from start to finish.
From pre ordering to the numerous phone calls and emails to cancel my order and then to try and return my phone for a full refund.
In the end I had to get the police, Santander bank and trading standards involved to get my money back.
I had to wait 3 weeks for my order to ship to me in which time they wouldn't cancel my order even though the phone wasn't built or shipped.
They then said they would send out a pre paid label for me to return the phone, 6 times I had to request this and they never sent the labels while the 14 day returns time scale ran out due to this! I rang DHL and they told me no request was ever made for a returns label!
This left me with no option but to contact the police ,my bank and trading standards, all of whom were brilliant and helped me out :good:, my bank did a charge bank and refunded me my money back. All emails that I sent and received was shown to the above and once Motorola found out I had contacted the above they refused to respond to me anymore
I now have a brand new and sealed moto x style sat on my shelf , I have my money back and I have done all I can to return the phone, I don't know what to do with the phone now?
This was my 1st experience with Motorola, I have read similar experiences , and no doubt that there are lots of happy customers. How can they treat customers like this.
Motorolas loss was Nexus 6p gain
Interesting, I got my return label in about an hour because I requested it online. No phone call was needed. I didn't send my phone back but I could. From what I have read that is the way to do this, go online, submit a return within a few hours you will have an email with the label, end of the issue. I think you will eventually have to send it back or more legal issues may occur.
Seems to me that the phone support is poor so just don't go through them
I wasn't aware you could request online, but I had numerous emails and phone calls asking for a returns label that should have been noted.
Yes i have the kept the phone in safe keeping until they ask for it back!
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
ant78 said:
I wasn't aware you could request online, but I had numerous emails and phone calls asking for a returns label that should have been noted.
Yes i have the kept the phone in safe keeping until they ask for it back!
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joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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I've heard of others who had this issue, but just go online and you'll have your label before lunch. Omit the problem (phone support) and you wont have any issues.
joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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joshuadjohnson22 said:
I've heard of others who had this issue, but just go online and you'll have your label before lunch. Omit the problem (phone support) and you wont have any issues.
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To be honest I really can't be bothered anymore as Motorola have messed me around for a good month, now they can do the chasing !
ant78 said:
To be honest I really can't be bothered anymore as Motorola have messed me around for a good month, now they can do the chasing !
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well good luck and enjoy the nexus
joshuadjohnson22 said:
well good luck and enjoy the nexus
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Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
ant78 said:
Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
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doesn't matter at this point. Within the 14 days you can use the device as a daily driver so to them it doesn't matter. If I were you I would play with it. Just don't break it lol
Man, I feel for ya. I hate seeing stories like this. A horrible customer service experience can completely ruin what would otherwise be a nice device experience. Glad you got your money back in any case.
Have you considered giving the device another shot since you now have it? You'd have to send the money back again, but you wouldn't have to wait on shipping.
What made you not want the phone in the first place? Delays in shipping?
ant78 said:
Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
Click to expand...
Click to collapse
If it were me, I'd leave it sealed for 90 days at least. If at that point there is no dispute to the charge back from the bank, no contact from Motorola, etc, you should be safe to say you have a free phone. Keep in mind, just because you got your money back doesn't mean Motorola isn't disputing it on their end. And the bank could at any moment take that money back. If it comes to that, you could need to provide a sealed box device. If you can't, you could be out of luck.
Right now you have a free phone. If you sit on it for a few months, and nothing more comes of it, you still have a free phone.
Sent from my XT1575 using Tapatalk
You know, reading this post just made me decide to go ahead and unlock my device (that I've had for a week) for rooting/moding. I was on the fence because if I unlocked it I would have lost my warranty. But knowing I will never have to deal with Moto Customer Service is a good thing. I won't wanna lose my phone for weeks if something goes wrong anyway, so I'll be better with my local repair shop.
My previous phone, Galaxy S4, developed the dreaded swollen battery. And they wanted me to send it back for a replacement, instead of just sending me a battery. So that makes me not want to deal with customer service at all.
Sorry to hear about your experience. though.
jonathanbailie said:
Man, I feel for ya. I hate seeing stories like this. A horrible customer service experience can completely ruin what would otherwise be a nice device experience. Glad you got your money back in any case.
Have you considered giving the device another shot since you now have it? You'd have to send the money back again, but you wouldn't have to wait on shipping.
What made you not want the phone in the first place? Delays in shipping?
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Click to collapse
Thanks, it has been a rough ride!
I only cancelled when i saw the nexus 6P
joshw0000 said:
If it were me, I'd leave it sealed for 90 days at least. If at that point there is no dispute to the charge back from the bank, no contact from Motorola, etc, you should be safe to say you have a free phone. Keep in mind, just because you got your money back doesn't mean Motorola isn't disputing it on their end. And the bank could at any moment take that money back. If it comes to that, you could need to provide a sealed box device. If you can't, you could be out of luck.
Right now you have a free phone. If you sit on it for a few months, and nothing more comes of it, you still have a free phone.
Sent from my XT1575 using Tapatalk
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Im intending to keep the phone sealed now, i dont think i have heard the last of Motorola support! Lets see how long it takes for them to send out a label now i have my money back!
I got full refund after having phone for like 5 days, unlocked boot loader and all, no issue at all, then bought the bigger internal memory one, which I should have from beginning. i think you go a bad luck kinda deal my friend
Sorry you feel that way...
Sent from my SCH-I545 using Tapatalk 2
ant78 said:
Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
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For me, the prepaid return label was FedEx, even though the package originally came DHL. Might want to check with them.
This is why I bought mine from Amazon, but I'm keeping it.
ant78 said:
Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
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Motorola contracts FedEx for the return. Not DHL. You went the wrong route.
Also, make sure your Motorola account has the correct email address. I used Google Plus login when I created the Motorola account and it showed some weird email address when I check my Motorola profile. I had to go in there and updated to the correct email address.
You will want to send the phone back. Contact any FedEx retail location, give them your address and they may have your label on file. If you decide to keep the phone, Motorola might bill you for it. If you don't pay, they will send you to collection. Good luck.
Hi i just bought a note 5 for Verizon SM-N920V but ended up with a google account attached to it I've been trying to remove the account using z3x box but the box doesn't have that model in... I'm actually new to the box can anyone help me remove/bypass the Google account
Glitch101 said:
Hi i just bought a note 5 for Verizon SM-N920V but ended up with a google account attached to it I've been trying to remove the account using z3x box but the box doesn't have that model in... I'm actually new to the box can anyone help me remove/bypass the Google account
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I don't think anyone on here is really going to want to help you do that because number 1, that's what people always NEED done after stealing the phones!! Number 2, You've only got 1 post on here so you don't have any credibility.. Number 3, The reason most of us won't do it is simply because we know you CAN go back to wherever you bought the phone and ask the seller to log in to the account and fix it unless you have some reason you can't have the original owner do it?
I actually bought the phone on ebay asked the seller if he was the owner and ended up been a pawn shop store so they have no clue on the phones previous owner
Glitch101 said:
I actually bought the phone on ebay asked the seller if he was the owner and ended up been a pawn shop store so they have no clue on the phones previous owner
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They *should* have information on the previous owner because in order to pawn anything you have to give them your driver license, so I don't understand that... There's something on here that can do it but I'm not going to lead you right to it... Search our forums..
send me pm i can try to remove it i have option
MrMike2182 said:
They *should* have information on the previous owner because in order to pawn anything you have to give them your driver license, so I don't understand that... There's something on here that can do it but I'm not going to lead you right to it... Search our forums..
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OK thanks
hi guys. I've just opened this thread cose I don't know what else to do.
I have returned my OnePlus 7 pro as it was faulty and got another one (currently using OnePlus 7 pro)
my device arrived at their return center on may 31( I have the proof of the delivery)
however, the OnePlus costumer service just don't want to give my money back.
I've contacted them 5 times already. asked to talk to supervisor (the supervisor didn't contact me either, though they promised that will call me back.
any advice what should I do would be highly appreciated
I had similar problem and the only way that worked was PayPal claim because the customer service did not answer to messages
Thanks a lot for your reply? I'll contact to my bank regarding this issue
Bummer, contact your credit card company if necessary...
real77055 said:
hi guys. I've just opened this thread cose I don't know what else to do.
I have returned my OnePlus 7 pro as it was faulty and got another one (currently using OnePlus 7 pro)
my device arrived at their return center on may 31( I have the proof of the delivery)
however, the OnePlus costumer service just don't want to give my money back.
I've contacted them 5 times already. asked to talk to supervisor (the supervisor didn't contact me either, though they promised that will call me back.
any advice what should I do would be highly appreciated
Click to expand...
Click to collapse
Depending on your payment method (Credit card or PayPal), open a dispute with them. Good luck.
I haven't experienced such issues with support myself, but it seems many others are. It's one thing to have poor technical support, but a whole other thing when it comes to money.
OnePlus should definitely take things like refunds a lot more seriously and ensure everything is running smoothly in that regard, as it's probably very scary to feel you've been robbed of hundreds of dollars :/
This is why I try to make all my payments through PayPal as you can file claims through them.
You are right. When it is about money it should be all extremely serious!
because of their service, I had to pay more to my credit card company ! And why?
OnePlus trying to enter into flagship phone's market! but they took wrong rout to do so! They talked to me like they are doing me a favor when I was talking to their costumer service! And why? Because Ive just paid them 1400$? This is anaceptable!
Next time I'll use only PayPal and I hope will never do business with subpar companies.
I hope people can be aware by reading this thread!
Always PayPal.... Helps to avoid the customs import fees as well....
real77055 said:
hi guys. I've just opened this thread cose I don't know what else to do.
I have returned my OnePlus 7 pro as it was faulty and got another one (currently using OnePlus 7 pro)
my device arrived at their return center on may 31( I have the proof of the delivery)
however, the OnePlus costumer service just don't want to give my money back.
I've contacted them 5 times already. asked to talk to supervisor (the supervisor didn't contact me either, though they promised that will call me back.
any advice what should I do would be highly appreciated
Click to expand...
Click to collapse
Did they give you another one ?
Because you know you wouldn't be entitled to a refund if that was the case,
Sorry,based on your story,had to ask
manus31 said:
Did they give you another one ?
Because you know you wouldn't be entitled to a refund if that was the case,
Sorry,based on your story,had to ask
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Click to collapse
Nope! I bought another one from T-Mobile.
real77055 said:
Nope! I bought another one from AT&T.
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Yea,sorry had to ask,that sucks. Whenever something like that happens to me I use PayPal dispute and it's never let me down ,other than a bit of waiting for it all to be resolved. One time I had an issue with a debit card purchase,I had to apply for a chargeback, had to gather a bit of evidence and post it away but got my money back eventually,
Pain in the neck alright
manus31 said:
Yea,sorry had to ask,that sucks. Whenever something like that happens to me I use PayPal dispute and it's never let me down ,other than a bit of waiting for it all to be resolved. One time I had an issue with a debit card purchase,I had to apply for a chargeback, had to gather a bit of evidence and post it away but got my money back eventually,
Pain in the neck alright
Click to expand...
Click to collapse
I have opened a dispute with my credit card company already. Moreover , today I got another RMA from them . like 26 days after my first RMA. I'm getting another one. They have just lost my device and want me to pay for it! Also On my first RMA they didn't put IMEI number. This second one contains my IMEI, and has COMPLETELY different RMA..