Hi i just bought a used nexus 5 from a seller that bought it from google how do I get the warranty transferred to me? TIA
It shouldn't matter but i'm hearing stories that it does and in that case the seller (original buyer) would need to call google and transfer it.
Dunno though because LG is the one that warrants the device from defects so you should be able to call LG directly. I suggested that to someone before however and they said they were told to call Google or original point of sale.
Makes no sense though but I guess.
shotta35 said:
It shouldn't matter but i'm hearing stories that it does and in that case the seller (original buyer) would need to call google and transfer it.
Dunno though because LG is the one that warrants the device from defects so you should be able to call LG directly. I suggested that to someone before however and they said they were told to call Google or original point of sale.
Makes no sense though but I guess.
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Thanks.
After he transfers it do I need a receipt or anything?
n023b said:
Thanks.
After he transfers it do I need a receipt or anything?
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On prior Nexi, if the item was purchased from anyone other than Google itself, only the manufacturer's warranty applied, not sellers (Google). If anyone discovers this NOT to be the case, please inform us of the circumstances.
wideasleep1 said:
On prior Nexi, if the item was purchased from anyone other than Google itself, only the manufacturer's warranty applied, not sellers (Google). If anyone discovers this NOT to be the case, please inform us of the circumstances.
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I'm pretty sure googles warranty transfers over
Read the play terms. They state that it is still warrantied as a'gift'
Sent from my Nexus 5 using xda app-developers app
kboya said:
Read the play terms. They state that it is still warrantied as a'gift'
Sent from my Nexus 5 using xda app-developers app
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What consider it being gift like buying it on swappa?
Sent from my Nexus 5 using Tapatalk
As a "gift". You say you got it as a gift. Gplay state no reselling, but you are allowed to gift it. They store the imei numbers of the ones sold via gplay. Lg will ask for proof of purchase. Gplay use the imei numbers. Return it as a "gift".
Also, and before the flames begin, there's no real moral implication here. products are warrantied for at least 12months. The ownership of said item is not the issue.
Sent from my Nexus 5 using xda app-developers app
I just got off the phone with a Google representative, and he told me the "giftee" may call Google to inform them the phone was received as a gift, so they can change the warranty info. Whether this is true or not, I'm not 100% positive. I asked if the person giving the gift needed to do it, and he assured me the person receiving the phone could call in and do it.
Hopefully this is accurate, as I am debating on buying a Nexus 5 on the play store vs used. It would be nice to still have close to a year warranty through Google, and not have to pay taxes and shipping on a new phone.
Related
So both my brothers have iphone 3g, both their phones are messed up so i thought i'd do something nice and buy them both nexus 5 phones. Turns out they both think it's too expensive and i should have not wasted my money and they want me to return the nexus and get a refund. Question is how do i do that? On amazon, it's extremely easily to print out return forms but google is so hard. There used a be a contact email for google support but now i don't see it anywhere.
How do i return and get a full refund on both the nexus 5? Also is it like amazon, meaning that they will have a prepaid shipping label or do i have to pay for the return shipping? DOES google also charge a restocking fee? Both the nexus 5 boxes have not been opened at all so it's still brand new, would i get a full refund? thanks in advance!
Just a thought, you could try helping out people in your area stuck in the queue and selling it to them?
Sent from my C6906 using xda app-developers app
jinjin12 said:
So both my brothers have iphone 3g, both their phones are messed up so i thought i'd do something nice and buy them both nexus 5 phones. Turns out they both think it's too expensive and i should have not wasted my money and they want me to return the nexus and get a refund. Question is how do i do that? On amazon, it's extremely easily to print out return forms but google is so hard. There used a be a contact email for google support but now i don't see it anywhere.
How do i return and get a full refund on both the nexus 5? Also is it like amazon, meaning that they will have a prepaid shipping label or do i have to pay for the return shipping? DOES google also charge a restocking fee? Both the nexus 5 boxes have not been opened at all so it's still brand new, would i get a full refund? thanks in advance!
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I think there's a number to call on the Google play site in Devices section. As far as I know, you can get a full refund if the device is defective. I never heard of a full refund if the buyer "doesn't want it anymore" when buying from Google play. If you manage to return it, they'll look at the phone before they give you a refund. Again, that is if it was defective.
Google return policy found here: https://support.google.com/googleplay/answer/2411741?hl=en
custo said:
Just a thought, you could try helping out people in your area stuck in the queue and selling it to them?
Sent from my C6906 using xda app-developers app
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+1
You could always go the ebay route. If anyone comes in here chiming that you shouldn't make a profit, just remember you bought these with the intention of helping your brothers out.
donatom3 said:
You could always go the ebay route. If anyone comes in here chiming that you shouldn't make a profit, just remember you bought these with the intention of helping your brothers out.
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Heck, I could sub for one of your brothers and you could give one to me.
Have sent mine back nearly 2 weeks ago - still waiting for refund. Everytime i chase up. the support team read the same scripts and say it takes 14 days. However they can't even track my return. despite them sending me the return label and me being able to see the return being delivered to them on the parcel force site.
Very very disgraceful service.
If I buy an unlocked Nexus 5 from someone on craigslist. (The person bought it directly from google. Im gonna use this phone on Tmobile.) Is there anyway he can later report it lost or stolen and I get stuck with a blacklisted imei phone that i cannot use?
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Absolutely is. It happens all the time.
Edit, if you go thru with the purchase I'd meet at the t-mobile store and have them transfer the emei to you and your account. If the seller is not willing to do that then you'll know what his or her intentions are.
Take a photo of him handing you the phone.
its unopened... if that makes a diference
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kanyewest said:
its unopened... if that makes a diference
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Doesn't make any difference
so I went ahead and bought it...took a pic of his license ..
And?? What do u think u can do with that pic?
kanyewest said:
so I went ahead and bought it...took a pic of his license ..
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I strongly suggest that next time, just buy it off the carrier or an official store like BestBuy. You may not be scammed now but you never know what will happen the next time.
Also Nexus 5 is already unlocked...
I bought my N5 off someone from Craigslist without any issues, I have also bought many phones off Craigslist. Just meet at a cell store of your choice and before you purchase make sure it can be activated on your account.
Raistlin1 said:
I bought my N5 off someone from Craigslist without any issues, I have also bought many phones off Craigslist. Just meet at a cell store of your choice and before you purchase make sure it can be activated on your account.
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I believe even if u meet at a store to check if it can be activate it without any issues, they can report it lost at a later time and get it blacklisted anyways.
Sent from my Nexus 5 using Tapatalk
moldovanos said:
And?? What do u think u can do with that pic?
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What you can do with it is file a claim for fraud with local authorities. With email traffic, and a picture of the person's government issued identification, it is a cut and dry case. Just the fear of a case will keep most people honest to their deal.
kanyewest said:
I believe even if u meet at a store to check if it can be activate it without any issues, they can report it lost at a later time and get it blacklisted anyways.
Sent from my Nexus 5 using Tapatalk
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If you immediately activate that phone on your account then that phone is now yours (pretty sure that is the case), I do not think anything after that point can affect your phone. This has been my experience on Sprint, I am not sure on other carriers.
Raistlin1 said:
If you immediately activate that phone on your account then that phone is now yours (pretty sure that is the case), I do not think anything after that point can affect your phone. This has been my experience on Sprint, I am not sure on other carriers.
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Sprint CDMA is different. On sprint all I had to do was make sure that phone wasn't tide to an account and like u said activate on ura and ur good to go. But gsm is different since all u do is put in the sim
Sent from my Nexus 5 using Tapatalk
lowandbehold said:
What you can do with it is file a claim for fraud with local authorities. With email traffic, and a picture of the person's government issued identification, it is a cut and dry case. Just the fear of a case will keep most people honest to their deal.
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No. This is why I suggested a picture of him handing the phone over. That is more security. A picture of the licence plate proves nothing except identity (if that) and certainly does not prove the op didn't steal the phone
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rootSU said:
No. This is why I suggested a picture of him handing the phone over. That is more security. A picture of the licence plate proves nothing except identity (if that) and certainly does not prove the op didn't steal the phone
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Hmm..maybe a little bit of misunderstanding due to the geographical differences. When you say license in the USA, you are talking about a drivers license. He took a picture of his identification with his name and address on it. Having a name, address, email traffic discussing the transaction, and the phone in question would be more than enough evidence to charge someone with fraud.
Ok, then what? Dont be naive. If Sprint or Tmobile does not believe you that you bought that phone, you gonna hire a lawyer and pay thousands of dollars to prove that you have bought it? You really are in mercy of the phone representative you get on the phone. I've bought tons of phones on Craigslist and resold them on Ebay. If Craigslist seller wants to screw you, nothing will help you out, because its a cash transaction.. Even if you have clear evidence on your hands police wont do ****, simply because its not worth wasting their resources for one phone.
But yes, if he let you make the picture of his license, then most likely he wont try to report it lost/stolen. But then again, if he got it from Tmobile for $50 and did not pay the bill, Tmobile will block the phone, like Sprint and Verizon always have done and you still can be screwed even if the phone is not stolen.
If I buy a nexus 5 from ebay, can I still use the Google warranty on it?
GodSlayer said:
If I buy a nexus 5 from ebay, can I still use the Google warranty on it?
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Technically, the warranty is not by Google - it is by LG. Google will handle returns/replacements within the first 15 days.
According to LG, the warranty is for 12 months for the original purchaser.
jj14 said:
Technically, the warranty is not by Google - it is by LG. Google will handle returns/replacements within the first 15 days.
According to LG, the warranty is for 12 months for the original purchaser.
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Can I invoke it using the original receipt?
I think the warranty is tied to the original email address
Team Nexus 5 sucks
GodSlayer said:
Can I invoke it using the original receipt?
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Sorry - can't say because I haven't tried it. I suspect it will be ok if you have original receipt since all LG would really care about is the purchase date to figure out whether it is still under warranty or not, but I don't know if they will check purchaser name as well. You could check with Google/LG to be sure, but I'm pretty sure they will give you the legal answer
Just out of curiosity, why are you buying from ebay instead of the play store? Is it significantly cheaper there? I just glanced thru' some of the postings there and they all seem to be selling over $400 (buy it now)
jj14 said:
Sorry - can't say because I haven't tried it. I suspect it will be ok if you have original receipt since all LG would really care about is the purchase date to figure out whether it is still under warranty or not, but I don't know if they will check purchaser name as well. You could check with Google/LG to be sure, but I'm pretty sure they will give you the legal answer
Just out of curiosity, why are you buying from ebay instead of the play store? Is it significantly cheaper there? I just glanced thru' some of the postings there and they all seem to be selling over $400 (buy it now)
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The price in the Play Store is almost 450, with taxes and shipping, and there are options for less than that.
Moreover, I am having trouble ordering from the Play Store as I am not a resident of the USA, and only sending it to a person there. I know that the ebay order will get there, unlike the Play Store order which is still pending and can be dropped at any moment.
So pretty much, I want to sell my Nexus 5 and a buyer contacted me telling me that i have to transfer ownership to him after we do the deal so he is able to have warranty. Is this dangerous in anyway, shape or form? I read online that you cannot get warranty if you arent the purchaser. I live in Australia by the way.
Andypandiiee said:
So pretty much, I want to sell my Nexus 5 and a buyer contacted me telling me that i have to transfer ownership to him after we do the deal so he is able to have warranty. Is this dangerous in anyway, shape or form? I read online that you cannot get warranty if you arent the purchaser. I live in Australia by the way.
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Just give Google a call.
I never heard ownership for buying a used device and I don't think you can transfer it to someone else. Jeez its just a phone -_-. The most you can do is give the seller receipt. Other than that he is on his own. That's the sacrifice he has to make for buying a used device. Good luck!
badboy47 said:
I never heard ownership for buying a used device and I don't think you can transfer it to someone else. Jeez its just a phone -_-. The most you can do is give the seller receipt. Other than that he is on his own. That's the sacrifice he has to make for buying a used device. Good luck!
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People have called Google and transferred warranty/ownership before.
Andypandiiee said:
So pretty much, I want to sell my Nexus 5 and a buyer contacted me telling me that i have to transfer ownership to him after we do the deal so he is able to have warranty. Is this dangerous in anyway, shape or form? I read online that you cannot get warranty if you arent the purchaser. I live in Australia by the way.
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I did this when i bought a second hand N5,here's what i did:
1) Contacted Google support (via chat but you could phone them too)
2) I told them that the N5 was a gift and that i want to transfer the ownership for warranty purposes
3) They asked for the IMEI and the e-mail of the account that was used to buy the device
That's it,after a few minutes i received an email from Google saying that the ownership transfer was successful.
Hi Everyone!
I've recently received an email from the person who sold me my N5 requesting the IMEI.
When I asked why he said Google is requesting it for security reasons.
I then asked him to ask Google to contact me directly, but he said that couldn't happen because the phone was originally bought under his Google account.
I'm not too sure if I should provide him with it, can anyone give me any advice on this??
Thank you heaps!
Additional info:
The phone was bought from a private sale over Trade Me, basically the eBay of New Zealand.
Phone was advertised as brand new but was opened at the custom for checks. When I received it, it didn't have the protective layer over the screen.
Later found defect on the device, and with the seller's assist I had it sent back to LG America and got an replacement.
Google already has your IMEI so I'd say to not send it to this person.
Yea they can use it to report it lost or stolen and get the device shut down
Ben36 said:
Yea they can use it to report it lost or stolen and get the device shut down
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This was my first thought.
Which means they can probably get a crime number which their insurance will want before sending them a replacement
Only bad things can come from giving someone your IMEI...
Sent from my Nexus 5 with the N5X LRX22C ROM
As mentioned, it sounds like the seller wants to scam you and get the phone replaced and blacklist the one you have
EddyOS said:
As mentioned, it sounds like the seller wants to scam you and get the phone replaced and blacklist the one you have
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I'm pretty sure that's what happened when I got my Moto X.
Sent from my Nexus 5 with the N5X LRX22C ROM
CloakedUltraling said:
Hi Everyone!
I've recently received an email from the person who sold me my N5 requesting the IMEI.
When I asked why he said Google is requesting it for security reasons.
I then asked him to ask Google to contact me directly, but he said that couldn't happen because the phone was originally bought under his Google account.
I'm not too sure if I should provide him with it, can anyone give me any advice on this??
Thank you heaps!
Additional info:
The phone was bought from a private sale over Trade Me, basically the eBay of New Zealand.
Phone was advertised as brand new but was opened at the custom for checks. When I received it, it didn't have the protective layer over the screen.
Later found defect on the device, and with the seller's assist I had it sent back to LG America and got an replacement.
Click to expand...
Click to collapse
Google (or other legit businesses) do not call people for their Imei number, you`re a fool if you just hand it to anyone. Do NOT give this number to ANYONE mate
thanks for all the replies everyone!
Appreciated!