So pretty much, I want to sell my Nexus 5 and a buyer contacted me telling me that i have to transfer ownership to him after we do the deal so he is able to have warranty. Is this dangerous in anyway, shape or form? I read online that you cannot get warranty if you arent the purchaser. I live in Australia by the way.
Andypandiiee said:
So pretty much, I want to sell my Nexus 5 and a buyer contacted me telling me that i have to transfer ownership to him after we do the deal so he is able to have warranty. Is this dangerous in anyway, shape or form? I read online that you cannot get warranty if you arent the purchaser. I live in Australia by the way.
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Just give Google a call.
I never heard ownership for buying a used device and I don't think you can transfer it to someone else. Jeez its just a phone -_-. The most you can do is give the seller receipt. Other than that he is on his own. That's the sacrifice he has to make for buying a used device. Good luck!
badboy47 said:
I never heard ownership for buying a used device and I don't think you can transfer it to someone else. Jeez its just a phone -_-. The most you can do is give the seller receipt. Other than that he is on his own. That's the sacrifice he has to make for buying a used device. Good luck!
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People have called Google and transferred warranty/ownership before.
Andypandiiee said:
So pretty much, I want to sell my Nexus 5 and a buyer contacted me telling me that i have to transfer ownership to him after we do the deal so he is able to have warranty. Is this dangerous in anyway, shape or form? I read online that you cannot get warranty if you arent the purchaser. I live in Australia by the way.
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I did this when i bought a second hand N5,here's what i did:
1) Contacted Google support (via chat but you could phone them too)
2) I told them that the N5 was a gift and that i want to transfer the ownership for warranty purposes
3) They asked for the IMEI and the e-mail of the account that was used to buy the device
That's it,after a few minutes i received an email from Google saying that the ownership transfer was successful.
Related
If I buy a nexus 5 from ebay, can I still use the Google warranty on it?
GodSlayer said:
If I buy a nexus 5 from ebay, can I still use the Google warranty on it?
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Technically, the warranty is not by Google - it is by LG. Google will handle returns/replacements within the first 15 days.
According to LG, the warranty is for 12 months for the original purchaser.
jj14 said:
Technically, the warranty is not by Google - it is by LG. Google will handle returns/replacements within the first 15 days.
According to LG, the warranty is for 12 months for the original purchaser.
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Can I invoke it using the original receipt?
I think the warranty is tied to the original email address
Team Nexus 5 sucks
GodSlayer said:
Can I invoke it using the original receipt?
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Sorry - can't say because I haven't tried it. I suspect it will be ok if you have original receipt since all LG would really care about is the purchase date to figure out whether it is still under warranty or not, but I don't know if they will check purchaser name as well. You could check with Google/LG to be sure, but I'm pretty sure they will give you the legal answer
Just out of curiosity, why are you buying from ebay instead of the play store? Is it significantly cheaper there? I just glanced thru' some of the postings there and they all seem to be selling over $400 (buy it now)
jj14 said:
Sorry - can't say because I haven't tried it. I suspect it will be ok if you have original receipt since all LG would really care about is the purchase date to figure out whether it is still under warranty or not, but I don't know if they will check purchaser name as well. You could check with Google/LG to be sure, but I'm pretty sure they will give you the legal answer
Just out of curiosity, why are you buying from ebay instead of the play store? Is it significantly cheaper there? I just glanced thru' some of the postings there and they all seem to be selling over $400 (buy it now)
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The price in the Play Store is almost 450, with taxes and shipping, and there are options for less than that.
Moreover, I am having trouble ordering from the Play Store as I am not a resident of the USA, and only sending it to a person there. I know that the ebay order will get there, unlike the Play Store order which is still pending and can be dropped at any moment.
Hi i just bought a used nexus 5 from a seller that bought it from google how do I get the warranty transferred to me? TIA
It shouldn't matter but i'm hearing stories that it does and in that case the seller (original buyer) would need to call google and transfer it.
Dunno though because LG is the one that warrants the device from defects so you should be able to call LG directly. I suggested that to someone before however and they said they were told to call Google or original point of sale.
Makes no sense though but I guess.
shotta35 said:
It shouldn't matter but i'm hearing stories that it does and in that case the seller (original buyer) would need to call google and transfer it.
Dunno though because LG is the one that warrants the device from defects so you should be able to call LG directly. I suggested that to someone before however and they said they were told to call Google or original point of sale.
Makes no sense though but I guess.
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Thanks.
After he transfers it do I need a receipt or anything?
n023b said:
Thanks.
After he transfers it do I need a receipt or anything?
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On prior Nexi, if the item was purchased from anyone other than Google itself, only the manufacturer's warranty applied, not sellers (Google). If anyone discovers this NOT to be the case, please inform us of the circumstances.
wideasleep1 said:
On prior Nexi, if the item was purchased from anyone other than Google itself, only the manufacturer's warranty applied, not sellers (Google). If anyone discovers this NOT to be the case, please inform us of the circumstances.
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I'm pretty sure googles warranty transfers over
Read the play terms. They state that it is still warrantied as a'gift'
Sent from my Nexus 5 using xda app-developers app
kboya said:
Read the play terms. They state that it is still warrantied as a'gift'
Sent from my Nexus 5 using xda app-developers app
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What consider it being gift like buying it on swappa?
Sent from my Nexus 5 using Tapatalk
As a "gift". You say you got it as a gift. Gplay state no reselling, but you are allowed to gift it. They store the imei numbers of the ones sold via gplay. Lg will ask for proof of purchase. Gplay use the imei numbers. Return it as a "gift".
Also, and before the flames begin, there's no real moral implication here. products are warrantied for at least 12months. The ownership of said item is not the issue.
Sent from my Nexus 5 using xda app-developers app
I just got off the phone with a Google representative, and he told me the "giftee" may call Google to inform them the phone was received as a gift, so they can change the warranty info. Whether this is true or not, I'm not 100% positive. I asked if the person giving the gift needed to do it, and he assured me the person receiving the phone could call in and do it.
Hopefully this is accurate, as I am debating on buying a Nexus 5 on the play store vs used. It would be nice to still have close to a year warranty through Google, and not have to pay taxes and shipping on a new phone.
Very similar situation with Verizon.. called them many times but they saidthe phone was under contract and I'd need the account info and before they can help me. I've tried to contact the guy on fb where I bought it and seen his post from a sell/buy page yet his account. Is no longer available or doesn't show when I search his name. I asked if I could have a number they have on file or can they contact him and they said that they couldn't due to privacy issues.. I bought the s7 edge from him and now only use it have of it is an Internet Explorer... it's a very nice phone set me back 240.00 between a rock and a hard place please help. Or any advice on what to do just try and sell it across seas get a Lil money back. That was about the best advice I have gotten so far. Thanks guys
Bobbybre said:
Very similar situation with Verizon.. called them many times but they saidthe phone was under contract and I'd need the account info and before they can help me. I've tried to contact the guy on fb where I bought it and seen his post from a sell/buy page yet his account. Is no longer available or doesn't show when I search his name. I asked if I could have a number they have on file or can they contact him and they said that they couldn't due to privacy issues.. I bought the s7 edge from him and now only use it have of it is an Internet Explorer... it's a very nice phone set me back 240.00 between a rock and a hard place please help. Or any advice on what to do just try and sell it across seas get a Lil money back. That was about the best advice I have gotten so far. Thanks guys
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You've been had, it seems they sold you a device that has been blacklisted due to non payment on their bill.
The only way to activate this phone is for the former owners bill to be paid, then they will remove the block.
Otherwise, sell it, but make it known to any buyers that it does not have a valid IMEI/blacklisted.
Don't cheat someone the way you were cheated, cut your losses and consider it a lesson learned, then be smarter the next time you buy a used device. Remember, when you find a deal that's too good to be true, it usually is.
If you buy from ebay, only buy devices that say they have a good/valid IMEI and only from sellers with a very high rating.
The safest option for buying used devices is to use Swappa.com.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Droidriven said:
You've been had, it seems they sold you a device that has been blacklisted due to non payment on their bill.
The only way to activate this phone is for the former owners bill to be paid, then they will remove the block.
Otherwise, sell it, but make it known to any buyers that it does not have a valid IMEI/blacklisted.
Don't cheat someone the way you were cheated, cut your losses and consider it a lesson learned, then be smarter the next time you buy a used device. Remember, when you find a deal that's too good to be true, it usually is.
If you buy from ebay, only buy devices that say they have a good/valid IMEI and only from sellers with a very high rating.
The safest option for buying used devices is to use Swappa.com.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
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Not sure if you got my earlier reply I just want to thank you for taking the time to answer my question.. Verizon totally left me in the dark basically. It's weird that Verizon won't let me pay a balance if there is one left won't lmk anything. Especially seems how I'm on a sister network and ultimately I'd be bringing them money in not even bring the phone in. Lol anyways I appreciate it again may try and sell it no worries won't do unto others what was done onto me feels kinda crappy.. ttyl
Bobbybre said:
Not sure if you got my earlier reply I just want to thank you for taking the time to answer my question.. Verizon totally left me in the dark basically. It's weird that Verizon won't let me pay a balance if there is one left won't lmk anything. Especially seems how I'm on a sister network and ultimately I'd be bringing them money in not even bring the phone in. Lol anyways I appreciate it again may try and sell it no worries won't do unto others what was done onto me feels kinda crappy.. ttyl
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They won't discuss or handle anything specific about an account with anyone but the authorities or the owner of the account, for security and privacy reasons, they are bound by law on this.
On a side note, if you bought the device from eBay then eBay might reimburse your purchase because what you received was not what was listed, you didn't get what you paid for. It wasn't listed as invalid IMEI, it was posted and sold as if it was all legit when it wasn't. eBay might handle this for you, it's worth a shot, at least.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
I have a pixel 2 xl, that needs warranty service. It's only 10 mos old. It's under warranty, yet Google will not warranty it, since I don't have the receipt. This will be my 1st, and last Google product, since they won't warranty it without a receipt. With an iPhone, you walk into the store, they check the device, you walk out with a refurbished one, no questions asked. I really would appreciate a copy of an invoice. Any personal info like credit card can be blocked out. Thanks, really would appreciate it!
suzook said:
I have a pixel 2 xl, that needs warranty service. It's only 10 mos old. It's under warranty, yet Google will not warranty it, since I don't have the receipt. This will be my 1st, and last Google product, since they won't warranty it without a receipt. With an iPhone, you walk into the store, they check the device, you walk out with a refurbished one, no questions asked. I really would appreciate a copy of an invoice. Any personal info like credit card can be blocked out. Thanks, really would appreciate it!
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The problem you have is the IMEI/serial number won't match yours, so I doubt they would accept the your warranty claim. Can you not just go back to the place you purchased it from and ask them to print you a duplicate receipt? Or did you buy it second hand? I get your point about apple having a great repair policy but your annoyance with Google is a little petty as most warranties are only valid with original proof of purchase.
Rotten Ross said:
The problem you have is the IMEI/serial number won't match yours, so I doubt they would accept the your warranty claim. Can you not just go back to the place you purchased it from and ask them to print you a duplicate receipt? Or did you buy it second hand? I get your point about apple having a great repair policy but your annoyance with Google is a little petty as most warranties are only valid with original proof of purchase.
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No, It was won at a party. And no, my annoyance with google is not petty. APPLE warranties their products for the life of the warranty, whether your the original owner, or 10th owner. The warranty is supposed to be on the device. I will NEVER deal with a google product again. This is truly a joke.
suzook said:
No, It was won at a party. And no, my annoyance with google is not petty. APPLE warranties their products for the life of the warranty, whether your the original owner, or 10th owner. The warranty is supposed to be on the device. I will NEVER deal with a google product again. This is truly a joke.
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Actually most warranties aren't transferable and are only valid with proof of purchase, that is standard across most industries. You could ask the person or company who held the party if they have the proof of purchase for you as you need it for warranty purposes. Also you won the device so technically you didn't deal with Google.
Rotten Ross said:
Actually most warranties aren't transferable and are only valid with proof of purchase, that is standard across most industries. You could ask the person or company who held the party if they have the proof of purchase for you as you need it for warranty purposes. Also you won the device so technically you didn't deal with Google.
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Again, apple, just walk in store, out with a new one. People wonder why Google is loosing to Apple. Good customer service goes a long way.
suzook said:
Again, apple, just walk in store, out with a new one. People wonder why Google is loosing to Apple. Good customer service goes a long way.
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Yes apple have excellent service thats not in question but it's above the industry average. I had to send my HTC in for an out of warranty repair they wanted the receipt for that. Just ask the people who gave it you for the receipt not members of the XDA
I've not had to make a warranty claim on my Pixel 2, but I had warranty replacements of both Nexus 5X and Nexus 5 and in each case I just had to give Google the IMEI and they confirmed the warranty was applicable.
Maybe they have different rules for different countries, but they should be able to look the IMEI number up on their system and confirm the warranty applies.
Sent from my Pixel C using Tapatalk
hi guys. I've just opened this thread cose I don't know what else to do.
I have returned my OnePlus 7 pro as it was faulty and got another one (currently using OnePlus 7 pro)
my device arrived at their return center on may 31( I have the proof of the delivery)
however, the OnePlus costumer service just don't want to give my money back.
I've contacted them 5 times already. asked to talk to supervisor (the supervisor didn't contact me either, though they promised that will call me back.
any advice what should I do would be highly appreciated
I had similar problem and the only way that worked was PayPal claim because the customer service did not answer to messages
Thanks a lot for your reply? I'll contact to my bank regarding this issue
Bummer, contact your credit card company if necessary...
real77055 said:
hi guys. I've just opened this thread cose I don't know what else to do.
I have returned my OnePlus 7 pro as it was faulty and got another one (currently using OnePlus 7 pro)
my device arrived at their return center on may 31( I have the proof of the delivery)
however, the OnePlus costumer service just don't want to give my money back.
I've contacted them 5 times already. asked to talk to supervisor (the supervisor didn't contact me either, though they promised that will call me back.
any advice what should I do would be highly appreciated
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Click to collapse
Depending on your payment method (Credit card or PayPal), open a dispute with them. Good luck.
I haven't experienced such issues with support myself, but it seems many others are. It's one thing to have poor technical support, but a whole other thing when it comes to money.
OnePlus should definitely take things like refunds a lot more seriously and ensure everything is running smoothly in that regard, as it's probably very scary to feel you've been robbed of hundreds of dollars :/
This is why I try to make all my payments through PayPal as you can file claims through them.
You are right. When it is about money it should be all extremely serious!
because of their service, I had to pay more to my credit card company ! And why?
OnePlus trying to enter into flagship phone's market! but they took wrong rout to do so! They talked to me like they are doing me a favor when I was talking to their costumer service! And why? Because Ive just paid them 1400$? This is anaceptable!
Next time I'll use only PayPal and I hope will never do business with subpar companies.
I hope people can be aware by reading this thread!
Always PayPal.... Helps to avoid the customs import fees as well....
real77055 said:
hi guys. I've just opened this thread cose I don't know what else to do.
I have returned my OnePlus 7 pro as it was faulty and got another one (currently using OnePlus 7 pro)
my device arrived at their return center on may 31( I have the proof of the delivery)
however, the OnePlus costumer service just don't want to give my money back.
I've contacted them 5 times already. asked to talk to supervisor (the supervisor didn't contact me either, though they promised that will call me back.
any advice what should I do would be highly appreciated
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Click to collapse
Did they give you another one ?
Because you know you wouldn't be entitled to a refund if that was the case,
Sorry,based on your story,had to ask
manus31 said:
Did they give you another one ?
Because you know you wouldn't be entitled to a refund if that was the case,
Sorry,based on your story,had to ask
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Nope! I bought another one from T-Mobile.
real77055 said:
Nope! I bought another one from AT&T.
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Yea,sorry had to ask,that sucks. Whenever something like that happens to me I use PayPal dispute and it's never let me down ,other than a bit of waiting for it all to be resolved. One time I had an issue with a debit card purchase,I had to apply for a chargeback, had to gather a bit of evidence and post it away but got my money back eventually,
Pain in the neck alright
manus31 said:
Yea,sorry had to ask,that sucks. Whenever something like that happens to me I use PayPal dispute and it's never let me down ,other than a bit of waiting for it all to be resolved. One time I had an issue with a debit card purchase,I had to apply for a chargeback, had to gather a bit of evidence and post it away but got my money back eventually,
Pain in the neck alright
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I have opened a dispute with my credit card company already. Moreover , today I got another RMA from them . like 26 days after my first RMA. I'm getting another one. They have just lost my device and want me to pay for it! Also On my first RMA they didn't put IMEI number. This second one contains my IMEI, and has COMPLETELY different RMA..