[Q] Customer Support? - ONE Q&A, Help & Troubleshooting

Does anyone know about the customer support of OPO???
I'm planning to get the device but just have some questions what happen if my screen gets cracked or any, any other physical problem which cannot be fixed by software update.
Please anyone who have purchased the product and know anything about the customer support???
Gonna buy it soon so please help me out here guys...

read this thread.
you will get an idea about "customer support"
http://forum.xda-developers.com/oneplus-one/general/ongoing-experience-winning-invite-t2810169

Screen can be replaced for 135 dollars plus shipping your phone.
Sent from my One using XDA Premium 4 mobile app

Related

[Q] Please Need Help With Verizon Bricked S3

So I bricked My Verizon S3 recently and now stuck with a dead S3 so I decide to do research and find what to do. (International Rom)
So I learned about JTAG and purchased a JTAG service on Ebay for $29.95
(Sent it out, received conformation on receiving the item, day later recive email that
"Hi,
I was able successfully flash the bootchain and repair the bootloader, but the phone does not boot to download mode. The phone may have hardware defect preventing it booting. I will ship the phone back to you and process a refund. you will receive your return tracking number via Ebay shipping. Sorry your phone could not be fixed."
So got it back and sent it to Samsung and got BER (Beyond Economical Repair)
Got it today
What should I do?
Should I send it to mobiletechvideos even though It's already been JTAGED and also the fact that there refund policy is very iffy since I'm spending about $90 for service and if there unable to fix it I get $60 back
Sorry for the long post but really need help on what to do Please and thank you
Oh man sorry to hear that. If it was me id take the chance on losing $30 and send it in, only because id want a 2nd opinion. worse case you part it out on ebay.
Sent from my SCH-I535 using xda app-developers app
Similiar
ekun-AD said:
Oh man sorry to hear that. If it was me id take the chance on losing $30 and send it in, only because id want a 2nd opinion. worse case you part it out on ebay.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the reply
Maybe I should. I'm just looking for someone who's been in my situation and were successfully able to get the bricekd S3 unblocked
Bump
Bump
itzleo94 said:
Bump
Click to expand...
Click to collapse
Not sure what more you're expecting anyone to suggest besides sending it into Mobile Tech. I guess you could email them and ask for their input on what the previous failed JTAG attempt stated. Wouldn't hurt I suppose. Mobile Tech Videos is usually the service I see folks send their GSIII into.
Sent from my SCH-I535 using xda app-developers app
If it doesn't boot at all you can always take it to the Verizon store you bought it at and tell them that it's broken and wont turn on anymore. I'm not sure how long their warranty is good for.

[Q] Nexus S motherboard died

My Nexus S's motherboard died and the guys at Samsung service centre are demanding $160 for a replacement. I am really confused as to what I should do. $160 is too steep, but the phone is in mint condition.
Any suggestions? I live in India, so consider local prices too if you would suggest buying a used Nexus S instead of getting mine repaired.
Any help appreciated. Thanks.
P.S.; Prices of used nexus s at ebay.in starts at $200!!
Edit: Could a mod move this thread to the QA section? Apologies for posting it in the wrong section.
chaitanya91845 said:
My Nexus S's motherboard died and the guys at Samsung service centre are demanding $160 for a replacement. I am really confused as to what I should do. $160 is too steep, but the phone is in mint condition.
Any suggestions? I live in India, so consider local prices too if you would suggest buying a used Nexus S instead of getting mine repaired.
Any help appreciated. Thanks.
P.S.; Prices of used nexus s at ebay.in starts at $200!!
Edit: Could a mod move this thread to the QA section? Apologies for posting it in the wrong section.
Click to expand...
Click to collapse
How are u sure it's dead ? Samsung service doesn't repair motherboards they just replace them so if ur phone doesn't work for reason A or B they just replace the motherboard or whatever is defect.
You can try a regular mobile phone service center and ask them how much they want for a repair.
200$ or 160$ for just a nexus s it's really a high amount ur better off with a new phone
ps. what happen to ur nexus and it doesn't work now ?
The phone had been dropped in water in the past, but that was repaired, and did not include a motherboard replacement. This time, my sister dropped the phone on the ground, and it has not switched on since. The guys at Samsung say that the motherboard needs to be replaced
need to buy a faulty nexus phone
HI
I want to buy this faulty nexus phone kindly let me know if this is available and how much you are expecting for same.
Regards
Amit
7838448028
Google Nexus S brand New.
chaitanya91845 said:
My Nexus S's motherboard died and the guys at Samsung service centre are demanding $160 for a replacement. I am really confused as to what I should do. $160 is too steep, but the phone is in mint condition.
Any suggestions? I live in India, so consider local prices too if you would suggest buying a used Nexus S instead of getting mine repaired.
Any help appreciated. Thanks.
P.S.; Prices of used nexus s at ebay.in starts at $200!!
Edit: Could a mod move this thread to the QA section? Apologies for posting it in the wrong section.
Click to expand...
Click to collapse
I Bought also Google NExus S in very New Condition But some Problem With MotherBoard.
It gets off after Low battery and not boot Up Since.
If Anyone needs it, i want to sell.
If Anyone knows Mother Board repair, plz suggest also.
Please contact me.
+91-9910575955
Shubham
wanted faulty nexus 5 or moto x
HI
I want to buy this faulty nexus 5 or moto x phone kindly let me know if this is available and how much you are expecting for same.
Regards
Amit
7838448028
chaitanya91845 said:
My Nexus S's motherboard died and the guys at Samsung service centre are demanding $160 for a replacement. I am really confused as to what I should do. $160 is too steep, but the phone is in mint condition.
Any suggestions? I live in India, so consider local prices too if you would suggest buying a used Nexus S instead of getting mine repaired.
Any help appreciated. Thanks.
P.S.; Prices of used nexus s at ebay.in starts at $200!!
Edit: Could a mod move this thread to the QA section? Apologies for posting it in the wrong section.
Click to expand...
Click to collapse
Hi There,
I can provide you with the Nexus S board 100% working. I have a pair of them if you need contact me. I too live in India. You must pay Rs1800 for mainboard that you will buy from me. If intrested contact me
on Facebook.... Username: rakib.zargar.5
gmail: [email protected]
contact no. : 8715031141

[Q] Visiting Australia for a month, should I buy the Nexus 5 there?

Hi, I'm from India. I wanted to buy the Nexus 5 but the prices here are higher compared to other countries (US & Australia).
Just for a quick comparison, here are the prices in India / Australia
16 GB = $520 (Rs 28,999) / $399
32 GB = $592 (Rs 32,999) / $449
I'm going to visit Australia for a month, and as you can see above it is much cheaper there. But after reading this forum I found out many people have got a defected phone. So now I'm worried of getting a one as I don't know whether it can get fixed or replaced within a month.
So can anyone here please tell me what are the chances of getting a defected phone and how long does it take to repair it?
Thanks.
Seriously, no one?
I bought 1 phone not defective so by going by that, you have a 0% chance of getting a defective phone. Not accurate though is it? You literally need every Nexus 5 user in the world (ever) to post. Its not happening.
As for returns, ask Google. Often phone manufacturers only accept devices in the region they were purchased, so best to get this info straight from the horses mouth (Google)
Bumping threads within 24 hours is against the forum rules
-----------------------
Sent via tapatalk.
I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
who knows the exact amount of nexus 5 devices sold, but you only see the threads containing the bad ones here on XDA and people RMAing. Step back and think about the people that are satisfied. Just like looking at a review for a product. People who get a DOA or a defective one immediately go "NOPE this sucks don't buy because ...." these things happen in production.
Do what you think is right
mistahseller said:
who knows the exact amount of nexus 5 devices sold, but you only see the threads containing the bad ones here on XDA and people RMAing. Step back and think about the people that are satisfied. Just like looking at a review for a product. People who get a DOA or a defective one immediately go "NOPE this sucks don't buy because ...." these things happen in production.
Do what you think is right
Click to expand...
Click to collapse
Don't agree. 2 out of the 3 people I know with the nexus 5 have a defect in it.
And yes, I know this thread is old.
Sent from my XT1032 using XDA Free mobile app
tzzeri said:
Don't agree. 2 out of the 3 people I know with the nexus 5 have a defect in it.
And yes, I know this thread is old.
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
Nice necro. And 3 is not a valid sample size.
Sent from my Nexus 9 using XDA Free mobile app

[Q] price £ or $???

hi folks
am after a little help please. i am looking to buy the 64gb version of this phone if i can get an invite. but that is NOT what this thread is about. Im a little confused over the pricing structure and was hoping some folks could explain it to me and maybe say what they did?
Ok so i looked here http://oneplus.net/one and the price shows as $349 which converts to about £215. great that looks like an awesome price for this spec. Im sold and now i want one.
However, this morning whilst doing my usual reading and searching i happened upon this http://oneplus.net/uk/one which shows the price as £269?!?! Ok so now i am confused. there appears no difference between the phones linked and they are both apparently from the same official source. SO why the huge price difference??? Could i not just buy from the first link and save 20% or would they not ship the phone to england if i buy from that page, or worst still would i get hit with huge custom charges? If it just means the shipping takes longer than the price would justify the wait.
Sorry for the questions but im really on the edge about buying this phone and for £215 im sold but at £269 well thats a different sale i need to make to the missus lol.
Thanks for looking and for any help advice you can offer,
3vo3d said:
hi folks
am after a little help please. i am looking to buy the 64gb version of this phone if i can get an invite. but that is NOT what this thread is about. Im a little confused over the pricing structure and was hoping some folks could explain it to me and maybe say what they did?
Ok so i looked here http://oneplus.net/one and the price shows as $349 which converts to about £215. great that looks like an awesome price for this spec. Im sold and now i want one.
However, this morning whilst doing my usual reading and searching i happened upon this http://oneplus.net/uk/one which shows the price as £269?!?! Ok so now i am confused. there appears no difference between the phones linked and they are both apparently from the same official source. SO why the huge price difference??? Could i not just buy from the first link and save 20% or would they not ship the phone to england if i buy from that page, or worst still would i get hit with huge custom charges? If it just means the shipping takes longer than the price would justify the wait.
Sorry for the questions but im really on the edge about buying this phone and for £215 im sold but at £269 well thats a different sale i need to make to the missus lol.
Thanks for looking and for any help advice you can offer,
Click to expand...
Click to collapse
Its because of tax reasons, haven't you noticed that tech is expensive in the UK?
The US is generally the cheapest place to get tech.
So do you think I'd be able to buy it from the first link and pay the same price as they do in the u.s.? Tyia
Sent from my SM-N900T using XDA Premium 4 mobile app
3vo3d said:
So do you think I'd be able to buy it from the first link and pay the same price as they do in the u.s.? Tyia
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Price in UK is £269. Including VAT. If you buy in USD, I think you'd have to have it delivered to the US. £269 is still a fantastic price though...
treb1971 said:
Price in UK is £269. Including VAT. If you buy in USD, I think you'd have to have it delivered to the US. £269 is still a fantastic price though...
Click to expand...
Click to collapse
Cant argue with you that its a fantastic price. but id managed to convince the other half when it was £215 but boy does she love to disagree with me :crying:
SO i presume then if i order it through the usd link they either wont send it or will simply add the tax on at customs or something?
Cheers for the replies folks.
oscarandjo said:
The US is generally the cheapest place to get tech.
Click to expand...
Click to collapse
roflmao.
And here I thought sh*t in China was cheap
http://www.taobao.com/market/global/index_new.php
Divide any price you see up there by 6.13 to see the final price.
So is there no one here from the uk that has brought this phone?
Sent from my SM-N900T using XDA Premium 4 mobile app
3vo3d said:
So is there no one here from the uk that has brought this phone?
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Of course there is they just have not seen your thread. Honestly the price is still great regardless and the trickery you are trying to achieve is not worth it. Go ahead and pull the trigger
3vo3d said:
So is there no one here from the uk that has brought this phone?
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Loads of people have, I have. There are many on the forums too.
oscarandjo said:
Loads of people have, I have. There are many on the forums too.
Click to expand...
Click to collapse
Phew i was beginning to wonder lol. So did you buy it in gbp or usd? Also if i may did you have to pay customs tax?
Tyia
Sent from my SM-N900T using XDA Premium 4 mobile app
My friend I have a pet peeve about people not searching and I apologize but you are looking for people to ask and in 5 minutes or less I found all these threads on google
https://plus.google.com/102032589992734862411/posts/29NWp9DJTko
https://forums.oneplus.net/threads/off-topic-people-of-the-united-kingdom.32745/
http://forum.xda-developers.com/oneplus-one/general/oneplus-one-uk-network-t2837761/page2
http://forum.xda-developers.com/oneplus-one/help/oneplus-one-uk-t2836265
http://forum.xda-developers.com/oneplus-one/help/opo-pending-shipment-t2871493
3vo3d said:
Phew i was beginning to wonder lol. So did you buy it in gbp or usd? Also if i may did you have to pay customs tax?
Tyia
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Gbp and no
come on now the links I gave you were not helpful? LOL :angel:
playya said:
My friend I have a pet peeve about people not searching and I apologize but you are looking for people to ask and in 5 minutes or less I found all these threads on google
https://plus.google.com/102032589992734862411/posts/29NWp9DJTko
https://forums.oneplus.net/threads/off-topic-people-of-the-united-kingdom.32745/
http://forum.xda-developers.com/oneplus-one/general/oneplus-one-uk-network-t2837761/page2
http://forum.xda-developers.com/oneplus-one/help/oneplus-one-uk-t2836265
http://forum.xda-developers.com/oneplus-one/help/opo-pending-shipment-t2871493
Click to expand...
Click to collapse
helpful? How could it be?
My question was why are there two different prices listed for this phone one in gbp and one in dollars. And can i or anyone in the uk purchase the phone and pay in dollars? If its possible would anyone here know if we would have to pay customs duty?
With that restated you have attempted to derail my thread by making it about using the search function.
The first is a link to a comment from opo saying this phone can be purchased in the uk.
Your second link is an off topic thread for folks in the uk. Both not even from xda
The third link is about using the phone on threes network.
The fourth link is about someone asking where the phone can be purchased and appears to end with folks talking about selling/buying on gumtree.
The fifth is about someone asking about how long their order may be in the delivery process.
Would you care to elaborate how that in anyway shape or form answers my question? Or can you answer my question? Or would your searching powers be able to show me the link to that answer?
If not i dont really get what you hoped to achieve with your two posts. And would humbly ask you to please reply no further.
I have just had to waste 5 minutes of my life to respond to your comments which im never gonna get back. If you dont like/agree or have any useful info to provide to a topic please just ignore it!
Apologies to anyone else that has had to read these comments they are pointless and achieve nothing. They will also undoutedly prevent me from getting an answer to my original question.
oscarandjo said:
Gbp and no
Click to expand...
Click to collapse
Thanks for the info.
3vo3d said:
helpful? How could it be?
My question was why are there two different prices listed for this phone one in gbp and one in dollars. And can i or anyone in the uk purchase the phone and pay in dollars? If its possible would anyone here know if we would have to pay customs duty?
With that restated you have attempted to derail my thread by making it about using the search function.
The first is a link to a comment from opo saying this phone can be purchased in the uk.
Your second link is an off topic thread for folks in the uk. Both not even from xda
The third link is about using the phone on threes network.
The fourth link is about someone asking where the phone can be purchased and appears to end with folks talking about selling/buying on gumtree.
The fifth is about someone asking about how long their order may be in the delivery process.
Would you care to elaborate how that in anyway shape or form answers my question? Or can you answer my question? Or would your searching powers be able to show me the link to that answer?
If not i dont really get what you hoped to achieve with your two posts. And would humbly ask you to please reply no further.
I have just had to waste 5 minutes of my life to respond to your comments which im never gonna get back. If you dont like/agree or have any useful info to provide to a topic please just ignore it!
Apologies to anyone else that has had to read these comments they are pointless and achieve nothing. They will also undoutedly prevent me from getting an answer to my original question.
Click to expand...
Click to collapse
They are UK related links with individuals from your area that would be better equipped to ask your question.. This is why I posted it but derailing was not my intention. I felt my info was helpful if you did not then OK....
Sent from my A0001 using Tapatalk
playya said:
They are UK related links with individuals from your area that would be better equipped to ask your question.. This is why I posted it but derailing was not my intention. I felt my info was helpful if you did not then OK....
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
then fair play and i thank you for your help.
ok guys just in case anyone else comes across this issue i think i know the coup now.
I went online to order the phone via an invite i was kindly given by a member here. It automatically took me to the price in us dollars so i went through the order process and when i tried to pay via paypal. It said i was in the wrong store and it forced me to the uk store and to then pay in gbp. So it did indeed ultimately cost me the extra 20%. I know i could have got it sent to a pal of mine in america but i didn't.
Hope this clarifies the situation for anyone else wondering.
It also applies for €.
Its pretty clear the oneplus/UK site 269 pretty simple? In us its 349 something like that. There's a difference in price because of different vat etc.
I bought a one plus one I'm in UK I managed to understand....

[Completed] My phone was stolen which phone to get now ?

Over the weekend someone smashed the window on my car and stole my almost new Sprint Nexus 6
The Sprint Asurion Total Care is telling me the Nexus 6 not available and giving me the option to get compatible phone instead the girl I spoke with on the phone is offered me just off the top of her head a Notes 4 or 5 HTC-M9 Galaxy 6 then went on and said I could get me almost any phone as long as its compatible what ever that means ?
The whole conversation kind of caught me off guard I'm not really sure which phone to go with ?
There is a $200 deductible on any phone I get from them or I could just get another Nexus 6 online $279 online ?
Looking for some advice here any ideas on what phones I should consider to best take advantage of this situation ?
Markeee said:
Over the weekend someone smashed the window on my car and stole my almost new Sprint Nexus 6
The Sprint Asurion Total Care is telling me the Nexus 6 not available and giving me the option to get compatible phone instead the girl I spoke with on the phone is offered me just off the top of her head a Notes 4 or 5 HTC-M9 Galaxy 6 then went on and said I could get me almost any phone as long as its compatible what ever that means ?
The whole conversation kind of caught me off guard I'm not really sure which phone to go with ?
There is a $200 deductible on any phone I get from them or I could just get another Nexus 6 online $279 online ?
Looking for some advice here any ideas on what phones I should consider to best take advantage of this situation ?
Click to expand...
Click to collapse
Hello,
Thanks for using XDA Assist.
You can ask your query in this thread.You'll get better suggestions from there
___
v7
XDA Assist
v7 said:
Hello,
Thanks for using XDA Assist.
You can ask your query in this thread.You'll get better from suggestions there
___
v7
XDA Assist
Click to expand...
Click to collapse
Thanks Friend

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